International BPO Executive (Female)

Role : Product Manager – Oracle Xstore

Work Location : Any Xebia location

Shift timings : 3 PM to 12 AM

Mode of Work : 3 Days work from office

Qualifications:

• Bachelor’s degree in business, Computer Science, or a related field.
• 1-2 years of experience in product management or related roles, preferably in the retail technology sector.
• Strong knowledge of Xstore POS and Oracle applications.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
• Analytical mindset with experience in data analysis and performance metrics.
• Passion for technology and a deep understanding of retail operations across US , Canada, and Latin-American markets

Preferred Skills:

• Familiarity with Agile methodologies.
• Experience with product management tools (e.g., JIRA, Trello).
• Understanding of software development processes and lifecycle.

As a Customer Relationship Executive, you will play a crucial role in building and maintaining positive relationships with clients. Your primary responsibility will be to ensure customer satisfaction, address inquiries and concerns, and contribute to overall customer loyalty. You will act as a liaison between the organization and its clients, striving to enhance the customer experience and maximize customer retention.

Key Responsibilities:

1. Customer Interaction:

• Respond promptly and professionally to customer inquiries via various channels such as phone, email, and chat.
• Proactively reach out to customers to gather feedback, address concerns, and ensure their satisfaction.
• Build and maintain strong, positive relationships with clients to foster long-term loyalty.

1. Issue Resolution:

• Investigate and resolve customer issues or complaints promptly and effectively.
• Collaborate with internal teams to provide solutions and ensure timely resolution of customer concerns.

1. Product Knowledge:

• Develop a deep understanding of the products or services offered by the company.
• Provide accurate and comprehensive information to customers about product features, pricing, and benefits.

1. Communication:

• Communicate effectively with customers to convey information, updates, and promotions.
• Ensure clear and concise communication to avoid misunderstandings.

1. Record Keeping:

• Maintain detailed records of customer interactions, feedback, and issue resolutions in the company's CRM system.
• Use CRM data to identify trends, customer preferences, and areas for improvement.

1. Customer Feedback:

• Actively seek and collect customer feedback to contribute to product/service enhancements and improvements.
• Share valuable customer insights with relevant internal teams for continuous improvement.

1. Upselling and Cross-selling:

• Identify opportunities for upselling or cross-selling products and services to existing customers.

1. Customer Education:

• Provide educational materials and resources to customers to enhance their understanding of products/services and maximize their benefits.

Qualifications and Skills:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in customer service or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Familiarity with CRM software and proficiency in using various communication channels.
• Ability to work independently and collaboratively within a team.
• Strong organizational skills and attention to detail.

Note:

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. The company reserves the right to modify the duties or responsibilities associated with this position at any time.

As a Senior Sales Development Representative (SDR) at jhana.ai, you will play a pivotal role in identifying, prospecting, and engaging with our ideal customer profiles (ICPs) to set up high-quality meetings and contribute to jhana.ai's growth. This role requires expertise in SaaS sales, ICP evaluation, and strategic prospecting. You will have the opportunity to define and refine SDR processes, mentor team members, and help scale the SDR team as demand grows. This position involves regular client interaction, both virtually and in-person, and requires travel. If you bring a strong foundation in SaaS sales, extensive SDR experience, and a knack for building scalable processes, we’d love to meet you!

The day-to-day

Lead Generation and Prospecting

● Conduct targeted outreach to engage ideal prospects within the legal and tech sectors.

● Qualify potential clients based on established ICP criteria and set up meetings with high-potential leads for the sales team.

● Use multi-channel outreach (emails, calls, social media) to build a pipeline of qualified meetings.

ICP Evaluation and Process Optimization

● Work closely with sales leadership to refine and enhance ICP criteria based on customer insights and market feedback.

● Develop effective messaging and outreach strategies tailored to each ICP.

Process Development and Team Expansion

● Design and implement scalable workflows and processes for the SDR team, ensuring productivity and effectiveness.

● Coach, mentor, and support team members, driving best practices and continuous improvement.

● Partner with sales leadership to assess team needs and support expansion efforts as the business grows.

Metrics and Performance Analysis

● Track SDR KPIs and performance metrics, analyzing results to inform strategic adjustments.

● Leverage data-driven insights to optimize conversion rates and increase pipeline effectiveness.

Qualifications & Skills

● Experience: 3-7 years as an SDR, ideally in a SaaS environment, with a proven record of meeting or exceeding lead generation and meeting setup targets.

● Strategic Prospecting: Advanced skills in identifying high-potential leads through various channels, including LinkedIn, industry publications, events, and specialized data sources.

● Communication and Persuasion: Excellent verbal and written communication skills, able to convey complex ideas clearly and persuasively to different personas.

● High Emotional Intelligence (EQ): Skilled in handling objections, building rapport, and adapting communication to match customer needs and personalities.

● Process Design and Optimization: Experienced in setting up, documenting, and continuously improving SDR workflows and creating playbooks for lead qualification and handoff.

● Time Management and Organization: Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively based on business impact.

● Data-Driven Decision Making: Proficiency in tracking, analyzing, and leveraging SDR metrics (e.g., conversion rates, response rates) to fine-tune strategies and drive results.

Domain: Automation Testing – Selenium Job Purpose • Thought leadership - Consult with the client and setup/guides a team to strategize, design, implement and run automation solution supporting variety of applications • Technical leadership - Identify, evaluate, recommend, and optimize current automated testing processes and tools • Define and implement test automation strategy including roadmap, tools, framework, and approach across project teams • Oversee technological delivery of the recommended automation solution roadmap across project teams • setting up end to end QA processes across Requirement Analysis,Test Strategy/Design and Test reporting • Participate in design and architectural reviews of proposed automation solutions across project teams • Designing & implementing enterprise wide QA strategy for variety of clients including complex applications across multiple tech stacks (involving both functional and automation testing) • Planning, estimating (should be aware of robust models and how to use them) and tracking team’s work • Status reporting: Track and report upon testing activities, including testing results, test case coverage, required resources, defects discovered and their status etc. • Mentors/guides the team on technical knowhow • Adhere to company project standards and guidelines Mandatory Skills & Experience • 10-14 years of overall testing experience and atleast 4+ years of in-depth experience in establishing test automation frameworks, evaluating tools, and implementing continuous testing strategy • Hands on framework development for a Green Field Project • Strong hands on experience in Java/JavaScript programming languages; java collection frameworks • Strong experience on QA Automation tools such as Selenium/Cucumber/Appium/SOAPUIetc. • Strong exposure on UI or API automation, hands on Webservices/Microservices automation • Experience in CI/CD tools, such as Gitlab(preferable) / Jenkins • Experience in Cloud tech preferably AWS • Experience on Cloud Platforms such as Sauce Labs, Perfecto • Functional tools like Selenium (mandate), Webdriver IO, NightWatchJS, etc • Should have basic knowledge of JMeter or any other equivalent Performance testing tool • Sound Knowledge of methodologies and approaches such as Agile, BDD, DevOps etc. • Industry experience on Financial Services is preferred. About US Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value Additional Information • Gender Neutral Policy • 18 paid holidays throughout the year for NCR/BLR (22 For Mumbai) • Generous parental leave and new parent transition program • Flexible work arrangements • Employee Assistance Programs to help you in wellness and well bein

Our Tech stack:

· Java 11, Spring Boot, React.JS

· MySQL, Redis, Elastic Stack, MongoDB

· Docker, K8s

· GitHub, Jenkins

· Slack, Jira

What we're looking for:

· Minimum of 5 years of experience as a software developer.

· Excellent knowledge of Java.

· Demonstrated skills in web-based development, including REST API s and JS frameworks such as Vue JS/React.

· Experienced with cloud platforms (AWS / GCP).

· Experienced with SQL and NoSQL databases.

· Experienced with CI/CD environments.

· Familiar with container technologies (Docker, Kubernetes).

· Proficient in agile programming practices.

· Strong analytical mind with a good dose of creativity.

· Meticulous person who strives to constantly improve his/her/their competencies.

· Excellent communication skills.

Nice-to-haves:

· Familiarity with Web sockets.

· Has contributed to open source projects and can point us to his/her/their GitHub account.

• BE/ B.Tech/ MCA/ BCA
• Strong organizational and project management skills.
• Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
• Familiarity with JavaScript frameworks such as Angular JS, React
• Familiarity with database technology such as MySQL, Oracle, and MongoDB.
• Excellent verbal communication skills.
• Good problem-solving skills.
• Attention to detail.

Job Role-12 months(contract) which is extendable /permnanent

Required Skills:

• Advanced Java skills, Spring, Spring Boot, REST APIs,
• Intermediate in Design Patterns and Principles
• Application is moving into PCF  any cloud native experience is helpful
• DB:  Oracle, SQL Server, RDBMS
• Network Infrastructure knowledge is helpful (work with network support team to troubleshoot)
• Production support skills are highly preferred.
• CI/ CD knowledge is helpful
• Junit for unit testing
• Java certifications are a huge plus

Job Description:

• An ideal candidate is someone who works well with a cohesive team-oriented group of engineers, who have a passion for developing software, who enjoy solving problems in a challenging environment, and who have the desire to take their career to the next level.
• Participate in and lead day to day system development and maintenance activities of the team to meet service level agreements (SLAs) and create solutions with high level of innovation, cost effectiveness, high quality and faster time to market.
• Accountable for full systems development life cycle including creating high quality requirements documents, use-cases, design and other technical artifacts including but not limited to detailed test strategy/test design, performance benchmarking, release rollout and deployment plans, contingency/back-out plans, feasibility study, cost and time analysis and detailed estimates.
• Research and evaluate current and upcoming technologies and frameworks.
• Participate in PoCs (Proof of Concept) and help the Department with selection of Vendor Solutions, Technologies, Methodologies and Frameworks.
• Collaborate with Vendor Resources for Support of Products.
• Conduct brownbag sessions on new and upcoming technologies, methodologies and application appropriate frameworks. Ensure knowledge transfer of vendor technology to *** staff. Provide technical training to the other team members.
  
  

Qualifications:

• Bachelor's degree in Information Systems, Information Technology, Computer Science or Engineering or equivalent work experience.
• 3 to 5 years of experience in related field.
• Broad understanding of Software Engineering Concepts and Methodologies is required.
• Back end Java Development
• API- Restful Services
• Automated Unit Testing (J Unit)
• Spring MVC
• SQL skills- Ability to work with tables, views, and stored procedures
• GIT
• Must be high-energy, detail-oriented, proactive and have the ability to function under pressure in an independent environment.
• Must provide the necessary skills to have a high degree of initiative and self-motivation to drive results.
• Possesses strong communication skills -- both verbal and written and strong relationship, collaborative skills and organizational skills.
• Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix based diverse and geographically distributed project team.

• Strong knowledge of PHP for backend work (3+ years’ experience)
• Experience with an MVC framework (CakePHP, Laravel, Symfony, CodeIgniter, etc.)
• Strong knowledge of Javascript, HTML, CSS and related tools/packages (3+ years’ experience),
• Strong knowledge of MySQL (3+ years’ experience)
• Knowledge of React
• Though not required, experience with Python, Golang, DynamoDB, Elasticsearch.
• Strong English skills (written and verbal)

• Ensure and own Data integrity across distributed systems.
• Extract, Transform and Load data from multiple systems for reporting into BI platform.
• Create Data Sets and Data models to build intelligence upon.
• Develop and own various integration tools and data points.
• Hands-on development and/or design within the project in order to maintain timelines.
• Work closely with the Project manager to deliver on business requirements OTIF (on time in full)
• Understand the cross-functional business data points thoroughly and be SPOC for all data-related queries.
• Work with both Web Analytics and Backend Data analytics.
• Support the rest of the BI team in generating reports and analysis
• Quickly learn and use Bespoke & third party SaaS reporting tools with little documentation.
• Assist in presenting demos and preparing materials for Leadership.

• Strong experience in Datawarehouse modeling techniques and SQL queries

• A good understanding of designing, developing, deploying, and maintaining Power BI report solutions
• Ability to create KPIs, visualizations, reports, and dashboards based on business requirement
• Knowledge and experience in prototyping, designing, and requirement analysis
• Be able to implement row-level security on data and understand application security layer models in Power BI
• Proficiency in making DAX queries in Power BI desktop.
• Expertise in using advanced level calculations on data sets
• Experience in the Fintech domain and stakeholder management.