International BPO Executive (Female)

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

QA Engineer (Manual + Automation)

Experience: 3+ Years

Location: Remote

Only Female Candidates

Role Overview

We are seeking a highly motivated QA Engineer with 3+ years of experience in Manual and

Automation Testing. The ideal candidate should have strong expertise in test planning,

automation frameworks, API testing, database validation, performance testing, and AI-assisted

testing tools. You will collaborate closely with Product Managers, Developers, and DevOps

teams to ensure high-quality product releases.

Key Responsibilities

● Design, develop, and execute comprehensive manual and automated test cases.

● Perform functional, regression, integration, smoke, and sanity testing.

● Build and maintain scalable automation frameworks using Java, Selenium, and

Playwright.

● Validate REST APIs using tools like Postman or similar.

● Perform database testing by validating data integrity and backend transactions.

● Execute performance and load testing to ensure system scalability.

● Utilize AI-powered testing tools to improve test coverage and productivity.

● Identify, document, track, and verify software defects.

● Work closely with developers to reproduce and resolve issues quickly.

● Participate in sprint planning, backlog grooming, and release validation.

● Continuously improve QA processes, automation coverage, and testing best practices.

Required Skills

● 3+ years of experience in Software Testing.

● Strong Manual Testing fundamentals.

● Hands-on experience in Automation Testing.

● Excellent knowledge of Java.

● Experience with Selenium WebDriver.

● Experience with Playwright or Any other tools

● API Testing using Postman or similar tools.

● Database Testing using SQL.

● Performance Testing using JMeter or equivalent tools.

● Experience using AI-assisted testing tools (e.g., ChatGPT, GitHub Copilot, Testim,

Applitools, or similar).

● Knowledge of Agile/Scrum methodologies.

● Familiarity with Git and CI/CD pipelines.

● Strong analytical and debugging skills.

● Excellent communication and collaboration abilities.

Good to Have

● Experience testing AI/ML-based applications.

● Exposure to cloud platforms (AWS/GCP/Azure).

● Knowledge of Docker and Kubernetes.

● Experience with TestNG/JUnit.

● Familiarity with Jenkins or GitHub Actions.

Key Responsibilities

Lead outbound and inbound sales calls to convert leads into paying customers

Develop and execute strategic calling campaigns to meet monthly and quarterly sales targets

Identify upselling and cross-selling opportunities across our product suite

Maintain detailed records of customer interactions, feedback, and sales progress using CRM tools

Collaborate with marketing and product teams to refine messaging and improve conversion rates

Mentor junior telesales staff and support training initiatives

Analyze sales metrics and provide actionable insights to improve performance

Resolve customer queries and objections with professionalism and empathy

Required Skills & Qualifications:

3–5 years of proven telesales experience, preferably in the dot-com/Concept Selling

Exceptional communication and negotiation skills

Ability to work independently and as part of a fast-paced team

Results-driven mindset with a passion for exceeding targets

About Us:

Kredmint is a forward-thinking fintech company dedicated to revolutionizing the financial landscape with innovative solutions that empower individuals and businesses. Our mission is to provide seamless, intuitive, and secure financial services that enhance the user experience. We are looking for a talented UI/UX Designer to join our dynamic team and contribute to shaping the future of financial technology.

Job Summary:

We are seeking a creative and detail-oriented UI/UX Designer to join our team. The ideal candidate will have a passion for designing intuitive and engaging user experiences. You will work closely with product managers, developers, and other stakeholders to translate business requirements into user-centric designs that delight our customers.

Responsibilities:

1) User Research & Analysis:

• Conduct user research to understand user needs, behaviors, and pain points.
• Analyze user feedback and usage data to inform design decisions.

2) UI/UX Design:

• Create wireframes, storyboards, user flows, process flows, and site maps to effectively communicate interaction and design ideas.
• Design intuitive, user-centric interfaces and experiences.
• Develop high-fidelity mockups and prototypes that clearly illustrate functionality and design concepts.

3) Collaboration & Communication:

• Collaborate with product managers and developers to define and implement innovative solutions for product direction, visuals, and experience.
• Communicate design ideas and prototypes to developers.
• Work closely with the development team to ensure the feasibility and implementation of the design.

4) Testing & Iteration:

• Conduct usability testing and gather feedback.
• Iterate on designs based on user feedback and usability test results.
• Stay up-to-date with the latest UI/UX trends, techniques, and technologies.
• Brand Consistency:
• Ensure that the design aligns with the company's brand identity and guidelines.
• Maintain design consistency across all digital platforms.

Qualifications:

• Bachelor’s degree in Design, Human-Computer Interaction (HCI), or related field, or equivalent practical experience.
• Proven experience as a UI/UX Designer, with a strong portfolio showcasing your design work.
• Proficiency in design and prototyping tools such as Sketch, Figma, Adobe XD, InVision, etc.
• Strong understanding of user-centered design principles and practices.
• Experience with conducting user research and usability testing.
• Excellent visual design skills with sensitivity to user-system interaction.
• Ability to present your designs and sell your solutions to various stakeholders.
• Up-to-date with the latest UI/UX trends, techniques, and technologies.
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration skills.

Nice to Have:

• Experience in the fintech industry.
• Knowledge of HTML/CSS and JavaScript for rapid prototyping.
• Familiarity with Agile/Scrum development processes.

Why Join Us:

• Be part of a dynamic and innovative team at the forefront of fintech.
• Work on challenging and impactful projects.
• Opportunity for growth and professional development.
• Competitive salary and benefits package.
• Flexible working hours and remote work options.

Job Description for Digital Marketing Executive

• Contribute to the development of an overall strategy for digital marketing.
• Develop and implement digital marketing campaigns across a broad range of media (SEO, SEM, social media, email, mobile, display).
• Provide management and maintenance to the company’s owned media, such as websites, mobile apps, and CRM/email software.
• Creating engaging and relevant digital content for distribution across a variety of digital platforms.
• Campaign management for social media.
• Management of digital advertising campaigns.
• Campaign management for search engine optimization.
• Ensure that conversions, pixels, and events are tracked on the website and across various digital platforms.
• Identify market trends, the brand’s audience, and competitors, along with the entire consumer journey to increase engagement and conversion.
• To develop optimization plans, analyze data from digital marketing analytics reports, and share insights with team members.
• Share insights with the rest of the team on new technologies, emerging digital tools, and digital marketing trends.

Requirements for Digital marketing executive

The following qualifications are required if you are applying for a digital marketing executive job position:

• An undergraduate or graduate degree in marketing or a related field is required.
• Experience, ideally within the industry, in digital marketing.
• Independently handling the content.
• Efforts to lead and manage SEO/SEM, marketing databases, email campaigns, social media campaigns, and display advertising campaigns.
• Optimization of landing pages and conversion funnels.
• Multivariate and A/B testing experience.
• The digital marketing executive job role needs an understanding of ad serving tools.
• Knowledge of how to set up and optimize PPC campaigns across all major search engines.
• Having a working understanding of HTML, CSS, as well as JavaScript.

Job Description

As a Software Engineer at Radixweb, you will build and maintain eCommerce websites. you will be responsible for liaising with the design team, setting up Magento 1x and 2x sites, building modules and customizing extensions, testing the performance of each site, and maintaining security and feature updates after the installation is complete.

Roles & Responsibilities

• Meeting with the design team to discuss the needs of the company.
• Building and configuring Magento 1x and 2x eCommerce websites.
• Coding of the Magento templates.
• Developing Magento modules in PHP using best practices.
• Designing themes and interfaces.
• Setting performance tasks and goals.
• Troubleshooting integration issues.
• Updating website features and security patches.

Eligibility

• 3 to 5 Years of working experience in Magento & PHP
• Ability to develop custom extensions.
• Working knowledge shopping cart development with shipping, and Payment Gateway Integration for E-commerce websites.
• Should have excellent database design and implementation skills.
• Ability to do customization in Magento 2.
• Strong understanding of Magento back-end and Magento Framework.
• Strong in responsive and adaptive web development procedures.
• Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
• Knowledge of how to interact with Restful APIs and formats (JSON, XML).
• Knowledge of Bit bucket, specifically Git.
• Should have good knowledge of semantics and code optimization techniques

Company Introduction

Founded in 2000, Radixweb is a leading software development company serving over 2900 clients in 25 countries. Join us to work on challenging projects, standardized processes, and fun work culture.
In addition, have an exposure of our home-grown globally acclaimed PHP-based web to print solution- https://www.onprintshop.com/">https://www.onprintshop.com/ developed to simplify print order management from client order to shipping. Recognized as solution partners by reputed brands in the print industry and serving small to largest printers across the world.

• Opportunity to work on latest technologies
• Technology and team-based well-managed training & development process
• A strong and committed team of 450+ employee
• 70+ Employees working with us for 5+ Years
• 25+ employees working with us for 10+ Years
• Flexible shift timings with lucrative compensation
• Transparent Appraisal process
• Exclusive soft skill training by professional Trainers.