International BPO Executive (Female)

We are looking for a dedicated and passionate Assistant Professor in the Department of Mathematics to deliver effective teaching, contribute to research activities, and actively participate in departmental development. The ideal candidate should have a deep understanding of mathematical concepts with the ability to inspire and guide students in both theoretical and applied mathematics.

Your Impact:

• Implements Digital Consumer experiences based on a foundation of SFCC (Salesforce commerce cloud) to meet expected quality standards

• Ensures functional requirements and high-level solution designs are understood and are translated into detailed technical design

• Implement proofs of concept to prove any new technologies, application flows or integration scenarios and identify customizations needed to SFCC platform for meeting client requirements

• Guides the performance tuning and scalability of the ecommerce solution

• Diagnose and solve technical problems during implementation and support phases

Your Skills & Experience:

•  4-8 Years with 2+ years of implementing commerce application on any eCommerce platform in last 3 years

• If you have not worked in eCommerce platform, we can still discuss with you if you are expert in Java/Net and understand REST/SOAP webservices.

• Demonstrate proficiency in build and release management using CI/CD strategies (leveraging tools like Jenkins and DevOps practices), implement Mocha/Chai unit and functional test cases in order to reduce costs while ensuring quality
. Contributes to designing, implementing and documenting the build release process as well as system configuration and deployment characteristics of the applications

• Participates in technical walkthroughs/ code reviews of other team members’ components, test plans and results and help them with gaps

• Collaborate with architect to define implementation processes and quality gates and standards

• Identifies risks and issues, and help monitor them

• Guides the development of reference and resource materials

• Mentors developers in improving their platform knowledge and development skills

• Communicate technical design to the developers and help/guide them in the implementation

• Participates in Agile sprints

Set Yourself Apart With:

• eCommerce platform certification

• Security considerations – OWASP, CSRF, reCAPTCHA etc. – Basic knowledge or experience

• Git Development workflow – Proficient

• Visual Studio Code IDE or Eclipse IDE - Proficient

• Knowledge on Agile methodology and desired tools like Jira, confluence etc.

• Scripting/development experience with Node.js, Mocha/Chai

• Experience working in any Salesforce cloud environment like SFMC, SFSC etc.

• Excellent written, verbal communication and articulation skills & Good team player

• Self-starter and self-learner with keen interest to grow

• Process orientation and the ability to define and setup processes

• Ability to provide necessary coaching to bring team members up to speed on the technology

• Ability to prioritize and manage multiple tasks

• Excellent and innovative approach to problem solving and finding solutions

• Flexible and proactive/self-motivated working style with excellent personal ownership of problem resolution

Job Title: Remote Client Relations Specialist

Location: Remote (Work from Home)

Hours: US Business Hours

Employment Type: Full-time/Part-time

Job Overview:

We are looking for a smart, highly communicative, and polished individual to join our team as a Remote Client Relations Specialist. The ideal candidate will be responsible for handling calls and providing exceptional service to our US-based clients. We need someone with a fast-paced mindset who is comfortable making and receiving calls while maintaining professionalism and clarity at all times.

Responsibilities:

• Make outbound and receive inbound calls to/from US clients
• Provide clear, concise, and professional communication with clients
• Address client inquiries and provide solutions promptly
• Maintain strong client relationships through effective communication
• Troubleshoot and resolve client issues, ensuring a positive experience
• Document interactions and follow up on necessary actions
• Collaborate with internal teams to ensure client needs are met
• Adapt quickly to new processes or updates in client services
• Meet key performance metrics and deadlines consistently

Requirements:

• Excellent Communication Skills: Must be able to articulate ideas clearly and be highly polished in both written and verbal communication
• Fast and Efficient: Ability to think on your feet, multitask, and keep up with a fast-paced work environment
• Client-Focused: Comfortable building relationships with clients and providing exceptional customer service
• Tech-Savvy: Proficient with CRM software, email, and call systems
• Reliable: Strong organizational skills, attention to detail, and ability to meet deadlines
• US Work Hours: Available to work US business hours (9 AM - 5 PM EST/PST)
• Previous Experience: Experience in a client-facing role or customer service is a plus
• Polished: Professional appearance and demeanor on calls and emails

Job Summary: As a Customer Support Executive , you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner. You will work closely with customers and internal teams to ensure exceptional service delivery and customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a courteous and professional manner.
• Identify customer needs and recommend appropriate solutions.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• Proven customer support experience or experience as a client service representative.
• Excellent communication and problem-solving skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent; college degree preferred.

Preferred Skills:

• Experience in a call center or BPO environment.
• Knowledge of customer relationship management (CRM) systems.
• Fluency in English.

Note: Cab facility (only drop) available for female candidates.

Job Type: Full-time

Pay: ₹13,000.00 - ₹22,000.00 per month

Shift:

• Night shift
• US shift

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Other Benefits:

• Performance bonus

What You'll Do:

• You will collaborate with a UX/UI designer and other frontend and middle-tier engineers to design, prototype, and build complex cloud-based web applications.
• You will assist other developers with the integration of UI components with backend logic, interface implementation, and troubleshooting.
• Supporting the existing UI is a must, however, there will be plenty of opportunities to create solutions for advanced functionality while making improvements to existing areas of the application, as well as with new features.

What Makes You A Great Fit :

• Hands-on experience with HTML, CSS frameworks, and JavaScript
• Must have an excellent understanding of the browser DOM.
• Firm grasp of lexical scoping, closures, and OO JavaScript.
• Proficient in native JavaScript as well as one or more frameworks/libraries such as jQuery, Ext JS, Backbone.js, ReactJS, Angular 6 and above, etc.
• Proficient with debugging and testing tools to troubleshoot and optimize the UI.
• Understanding of frontend security best practices and XSS, CSRF, e

• Bachelor’s or Master’s Degree in any discipline
• Geographical Flexibility
• 2 – 3 years experience in Pharma or Healthcare sales experience with a demonstrated performance track record. Freshers can also apply. (Experience in Software and EHRs sales is a Plus)
• Passion for sales/business development of new products and drive to succeed.
• Strong in relationship building, client connection and grass root business development.
• Responsible, self-motivated and able to work independently.
• Excellent interpersonal, communication and presentation skills
• Knowledge of MS Excel, Word, and PPT. & other IT skills.
• Fluent in English & Regional languages as per assigned territory.
• Achieve Sales, volume, and growth of listed products
• Working independently to identify and evaluate new markets & clients.
• Working with teams to develop and implement strategic sales plans.
• To maintain an excellent relationship with existing and potential clients.
• Report customer engagement activities for enhancing customer interaction and experiences.
• Collaborate with and identify potential new sources of Business.

Job Description : Agile Expertise Experience managing requirements in an agile format from discovery through to delivery in an ongoing successful/sustainable model Experience as a scrum master & running Agile ceremonies, keeping stakeholders updated wrt to status Capabilities must include: Definition, importance & role ownership of Ceremonies, Scrum recognized and otherwise.  This would encompass, at minimum, Grooming, Sprint Planning, Daily Stand-up, Demo & Retrospective. Deep understanding of a user story & anatomy therein (Actor, Action Taken, Behavior, Business Value Justification acceptance criteria Business Analysis Capabilities 5+ years of business analyst experience performing requirements gathering, elaboration, story creation, acceptance validation etc. 3+ years of Hands-on experience with agile tools like Jira or equivalent Strong discovery experience Process/Sequence diagramming Postman and SOAPUI experience is a plus Diverse group facilitation Should be able to drive consensus around variety of Virtusa and Client business/technical leaders/SMEs