11+ BSS Jobs in Hyderabad | BSS Job openings in Hyderabad

Job Description

We are seeking a detail-oriented and customer-focused Product Support Executive to join our team in Hyderabad. This role involves supporting global customers during pilot, implementation, and post-go-live phases by ensuring smooth product adoption and issue resolution. You will work cross-functionally with internal teams to address client queries, provide timely support, and help maintain a positive customer experience. This is a critical role for individuals who thrive in dynamic environments and are open to working rotational shifts. 

Key Responsibilities 

Customer Engagement & Support 

• Provide first-level support to customers during onboarding, implementation, and post-implementation stages. 
• Respond to and resolve customer queries through email, chat, and calls with a consultative and solution-oriented approach. 

Product Understanding & Troubleshooting 

• Maintain a thorough understanding of SmartWinnr’s features, updates, and functionality. 
• Identify and troubleshoot product issues, escalating to the appropriate internal teams when required. 

Documentation & Process Adherence 

• Maintain detailed records of customer interactions and resolutions using internal tools. 
• Follow defined processes for issue tracking, escalation, and communication.  

Internal Collaboration 

• Work closely with the product and engineering teams to relay feedback and recurring issues. 
• Coordinate with the Customer Success team for smooth handovers and ongoing account support. 

Requirements 

Education 

• Bachelor’s degree in B.Tech, BCA, B.SC or a related field. 

Professional Experience 

• 1–3 years of experience in a customer or product support role, preferably in a SaaS or tech environment. 
• Experience working in with global clients is an added advantage 
• Experience & comfortable working in night shifts. 

Skills & Tools 

• Strong written and verbal communication skills in English. 
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace tools. 
• Ability to learn and work with web-based platforms and support tools. 

Personal Attributes 

• Self-motivated with a high sense of ownership and accountability. 
• Strong analytical and problem-solving abilities. 
• Flexible and willing to work rotational and night shifts as required. 

What We Offer 

• Competitive compensation and benefits package. 
• Opportunity to work with a global SaaS platform impacting enterprise sales teams. 
• A collaborative and fast-paced environment with room for learning and growth. 
• Cross-functional exposure across product, engineering, and customer success teams. 

Dear,

We are excited to inform you about an exclusive opportunity at Xebia for a Senior Backend Engineer role.

📌 Job Details:

• Role: Senior Backend Engineer
•  Shift: 1 PM – 10 PM
• Work Mode: Hybrid (3 days a week) across Xebia locations
• Notice Period: Immediate joiners or up to 30 days

🔹 Job Responsibilities:

✅ Design and develop scalable, reliable, and maintainable backend solutions

✅ Work on event-driven microservices architecture

✅ Implement REST APIs and optimize backend performance

✅ Collaborate with cross-functional teams to drive innovation

✅ Mentor junior and mid-level engineers

🔹 Required Skills:

✔ Backend Development: Scala (preferred), Java, Kotlin

✔ Cloud: AWS or GCP

✔ Databases: MySQL, NoSQL (Cassandra)

✔ DevOps & CI/CD: Jenkins, Terraform, Infrastructure as Code

✔ Messaging & Caching: Kafka, RabbitMQ, Elasticsearch

✔ Agile Methodologies: Scrum, Kanban

⚠ Please apply only if you have not applied recently or are not currently in the interview process for any open roles at Xebia.

Looking forward to your response! Also, feel free to refer anyone in your network who might be a good fit.

Best regards,

Vijay S

Assistant Manager - TAG

https://www.linkedin.com/in/vijay-selvarajan/

About the job

Are you passionate about finding the best talent in the Software Development industry? Do you thrive on the exhilaration of attracting top talent currently working at other companies? If so, we have an exciting opportunity for you!

What you'll do:

As a Talent Acquisition Specialist, you will play a pivotal role in our organization by managing the entire recruitment process, from crafting sourcing strategies to interviewing and hiring exceptional talent. You will collaborate closely with hiring managers and executive leadership, ensuring a robust talent pipeline to meet our strategic growth objectives. Your natural aptitude for building strong, trusting partnerships and your ability to prioritize and problem-solve with limited information will be key to your success.

Some of your tangible deliverables will include:

• Cultivating and maintaining strong relationships with passive candidates and industry leaders, establishing our organization as an employer of choice.
• Developing and executing a comprehensive recruitment strategy to attract top-notch tech talent.
• Utilizing data and analytics to measure the effectiveness of recruitment strategies and continually improving our processes.

Who you are:

• Passionate problem solver: You possess the ability to define, scope, and solve ambiguous problems, delivering clear, actionable insights.
• Self-starter: You thrive when presented with challenges, proactively identifying problems based on data and presenting innovative solutions.
• Effective communicator: You have the talent to translate complex analysis into compelling narratives, and you communicate effectively with individuals at all levels of the organization.
• Master of multitasking: You excel at setting priorities while remaining flexible in an ever-changing environment.

Skills required:

• Minimum of 5 years of experience in talent acquisition, with a proven track record of sourcing and hiring top talent in the tech industry.
• Proficiency in applicant tracking systems (ATS) and other HR technologies.
• Experience in utilizing creative sourcing methods and cold calling to identify and attract exceptional talent currently employed at other companies.
• Previous experience in working with mature startups or high-volume tech service companies is highly desirable.

Why join us:

At our company, we value the motivation and dedication of our employees. As a Talent Acquisition Specialist, you will have the opportunity to shape the future of our talent acquisition strategies and directly impact our strategic growth objectives. We foster a collaborative and inclusive culture that encourages learning from industry leaders and provides opportunities for personal and professional growth. Additionally, we offer competitive compensation packages and attractive benefits.

If you are driven by the thrill of finding extraordinary talent and are excited about contributing to our organization's success, we invite you to apply and join our dynamic team.

Job description:

Roles and Responsibilities:

· Strong experience in angular 2 and above

· Strong experience in HTML, JavaScript, CSS, jQuery, WEB API, NET with C#

· Proficient in working with Microsoft SQL Server

· Experience in developing web applications using Angular

· Strong logical, analytical and problem-solving skills

· Strong background in building web applications

· Excellent communication skills

Perks and Benefits

· Excellent Salary structure & Performance based interim hikes.

· Corporate Group Medical Health Insurance for Employees.

· Employee friendly Corporate Work culture

• Experience 4 – 5 years
• Good in Backend Springboot
• write Rest API (Should be strong in this area)
• Good Analytical ability, Good coding practice, Knowledge of Spring Security (Desirable),
• UI Knowledge of Angular (Average knowledge should be enough)

Technical Project Manager

Exp : 10 to 15 Years

Responsibilities

• Participate in meetings with US client teams to understand business requirements and project milestones. Provide technical suggestions and strategy in project planning.
• Prepare Project Plan and track the project progress of deliverables and Milestones. Report the status to higher management regularly.
• Monitor Budget and Timeline at regular Intervals and plan proactive steps to control them.
• Identifies opportunities for improving business prospects with the client.
• Help team in resolving technical and functional aspects across project life cycle.
• Planning and execution of training, mentoring, and coaching team members.
• Hold regular project reviews with internal & client stakeholders.
• Prepare organized and informative presentations whenever required.
• Resolve and/or escalate issues as and when it is imperative.

Required Skill

• At least 2 years’ experience in managing large technology engineering team or L2/L3 Technology Support team with an overall experience of at least 10 years in IT industry.
• Experience in BI Tools like MicroStrategy, OBIEE, Tableau or ETL Tools like Informatica, Talend, DataStage, and SSIS.
• Experience in Datawarehouse and BI Reporting projects as developer or Lead or Architect
• Experience in generating reports on SLAs, KPIs, metrics and reporting to senior leadership.
• Experience in attracting and hiring excellent talent Ability to mentor, and bring best out of the team. Flexible with working hours based on the service requirement.
• Demonstrate organizational and leadership skills
• Excellent communication (written and spoken) skills
• Experience or knowledge in tools such as JIRA, Confluence, ServiceNow, Splunk, Other monitoring tools etc . Exp on ETL,DWH concepts, L2/L3 Exp

We are looking for a bright and exceptional Engineering Lead to join one of our Fortune 500 clients in the Fintech industry for the locations - Bangalore / Gurgaon / Hyderabad based Technology team. The role involves building complex next generation product used by the clients and architecting solutions to support new technical and business initiatives.

Responsibilities:

• Active participation in design, development, delivery, and maintenance of software projects/products.
• Help the team translate the business requirements into R& D tasks.
• Work with product groups to outline project deliverables and help manage the roadmap of the R& D tasks.
• Act as a point of contact for managing and driving production defects & stability improvements to resolution.
• Tailor processes to help manage time-sensitive issues and bring them to appropriate closure.
• Engage and lead a team of highly talented technologists.

Requirements:

• A bachelor's degree in Computer Science with 6-9 years of experience, Fintech domain is a plus.
• Demonstrated contribution to end-to-end delivery of enterprise-grade software.
• Proficiency in Java or equivalent object-oriented languages, coupled with design and SOA.
• Hands-on experience in enterprise application development, coupled with knowledge of frameworks & tools like/equivalent to spring, mybatis, git, gradle
• Experience in at least one shell scripting language, SQL, and data modeling skills.
• Experience in cloud technologies is a plus.
• Strong technology acumen, knowledge of software engineering process, design knowledge and architecture intelligence.
• Attention to detail and quality, and the ability to work well in and across teams.
• Ability to advocate & influence multiple stakeholders.
• Excellent analytical and reasoning skills.
• Ability to learn new domains and deliver output.
• Experience in leading a team of highly skilled engineers.
• Strong communication skills.
• The ideal candidate should have strong problem solving and analytical skills as well as a demonstrated passion for technology.
• Excellent reasoning ability and good interpersonal and communication skills are essential for this role as it involves interaction with business users.