11+ BSS Jobs in Delhi, NCR and Gurgaon | BSS Job openings in Delhi, NCR and Gurgaon

Location: Bengaluru or Gurgaon

Salary: Market rate

We need immediate Joiners

 1.1             Designation

Engineer, Sr Engineer, Lead and Staff
1.2             Role

Responsible for the software architecture, design, development, testing and documentation for projects. Develop a good understanding of requirements, translate to user stories and tasks, develop the requirements, unit and integration testing and ensuring product quality as per internal and customer’s quality requirements

   Responsibilities and Key Result Areas

Primarily responsible for the following:

• Responsible for defining, designing, and implementing common cloud  based EMS for Radisys network elements.
• Expected to create innovative solutions in conjunction system architects.
• Key technology themes include cloudification and virtualization knowledge, understanding of building the common platform systems for porting applications.
• Experienced all phases of product life cycle including requirements, design, coding, and testing
• Exposure to software/system Architecture principles and ability to work as part of a team to solve complex technical problems
• Experience in good implementation practices including good design documentation, code reviews, build processes, test automation and debugging skills.
• Knowledge on source control management and system operations. Knowledge on Modeling using higher level design tools is desirable
• Experienced of working in agile scrum teams and understanding of the process to convert the EPICs to user stories and tasks.     
• Skill Sets:    

• Development experience in embedded systems, Linux, and real-time OS environments.
• Experience in virtualization and containerization of Carrier network functions using tools like –

Openstack, Kubernetes, HELM charts, Open source Message bus, opensource DB like - Mongo, Redis etc.

• Experience in design and implementation of CNFs using Microservices architecture
• Must have worked in the design and development of Telecom EMS/NMS with RAN/FTTH solution is a must.
• Experience with OSS/BSS Integration and deployment in production system
• Hands-on experience in large scale design for EMS and NMS for service based applications, OSS and BSS
• Must have worked in building EMS System Architecture, designs, specifications for service provisioning, OAM and configuration, FCAPS functionality, provisioning and configuration of network elements
• Experience with developing Mirco-services in a container, orchestration, CI/CD based environment
• Experience on any one of the scripting language - Python, Perl, TCL, shell scripting
• Knowledge of a Cloud and software automation tools/framework (chef, puppet, ansible, PowerShell etc)
• Experience in protocols (SNMP/MIB, NETCONF/YANG, SFTP, Syslog, REST/RESTCONF, OF-CONFIG, SOAP)
• Understanding of Network Security protocols like IPSEC
• Understanding of IPv4 / IPv6
• Good programming skills  (Java, Spring Boot, GoLang, REST, Hibernate, OSGi, JPA, Ansible playbooks, Perl and Shell scripts)
•  
• Soft Skills
• Good communication skills (written, verbal, presentation and listening)
• Good mentoring skills
• Good demonstration skills and customer interaction
• Active team player & excellent interpersonal interactions skills in a team work environment
• Must have ability to drive and demand result from team, resolve technical conflicts
• Ability to front end big customers / operators with technical and business acumen desirable

• 5 o 12 years of industry experience in EMS and cloud technologies
• Graduate/Post graduate in Computer Science / Electronics Engineering in the relevant field

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview:

We are seeking a Manager – Customer Success to lead and oversee the entire Customer Success department for our SMBG clients. This role involves managing a team of 3–4 Team Leaders, who in turn manage a large pool of Customer Success Executives. You will be responsible for driving end-to-end customer journey – from onboarding to product adoption, engagement, and retention – while building scalable processes suitable for a high-volume customer base.

Key Responsibilities

• Lead and mentor 3–4 Team Leaders and indirectly oversee a team of 30+ Customer Success Executives.
• Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
• Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
• Implement and scale tech-touch engagement models for effective customer coverage.
• Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
• Monitor health metrics, churn signals, and client escalations; design proactive action plans.
• Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
• Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
• Continuously optimize processes to enhance team productivity and customer outcomes.

Qualifications:

• 5–7 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
• Minimum 2+ years of direct experience leading Team Leaders / Managers.
• Strong exposure to managing high-volume SMB customer bases.
• Excellent strategic thinking, problem-solving, and analytical skills.
• Tech-savvy mindset with experience implementing automation or tech-touch models.
• Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
• Exceptional communication and stakeholder management skills.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits:

• Career growth opportunities in a fast-growing SaaS company.
• A competitive salary and performance-based incentives.
• A dynamic, inclusive, and collaborative work environment.
• Significant opportunities for professional growth and career advancement.
• The chance to make a real impact on thousands of growing businesses in India.
• Comprehensive health and wellness benefits.

Are you an experienced, ambitious Software Developer looking for a challenging role where you can learn lots more?

We are looking for a motivated PHP Developer with skills in other PHP-based frameworks to come to join our fast-paced, fun, and rewarding agile team of professionals.

If you are passionate about technology, constantly seeking to learn and improve your skillset, then you are the type of person we are looking for!

We are offering superb career growth opportunities, great compensation, and benefits.

Software Developer duties and responsibilities

• Experience with PHP MVC frameworks (Laravel, CodeIgniter, Zend, Drupal etc.)
• Writing back-end code and building efficient PHP modules.
• Developing back-end portals with an optimized database.
• Troubleshooting application and code issues.
• Troubleshoot, test, and maintain the core product software along with the databases to ensure strong functionality and optimization.
• Contribute to all the software development phases.
• Develop and deploy the latest features that facilitate the relevant tools and procedures if required.
• Convey effectively with all task progress, evaluations, suggestions, schedules along with technical and process issues

• 1+ years of experience as PHP Developer, Software Developer, Web Developer, or related roles.
• Proficient in PHP, HTML5, JavaScript, JQuery Expert
• Experience with PHP MVC frameworks (Laravel, CodeIgniter, Zend, Drupal etc.)
• Experience in implementing the common 3rd party APIs such as Facebook, Google, etc.
• Knowledge of developing web services will be preferred.
• Should possess a passion for coding practices and best designs.
• User authentication and authorization between multiple systems, servers, and environments
• Experience with building restful JSON web services
• Knowledge of APIs, such as Twitter, Facebook, Google maps, Instagram, etc.
• Understanding of responsive design frameworks such as bootstrap

Perks & Benefits

• Work from home / Hybrid working model 
• 5 days working 
• Leave compensations 
• Flexible working hours 
• Exposure to the international market 
• Medical Insurance 

Roles & Responsibilities:

Build efficient, testable, and reusable PHP modules.

Solve complex performance problems and architectural challenges.

Integration of data storage solutions (may include databases, key-value stores, etc.).

Integration of User Interfaces developed by front end developers.

Skills and Qualifications:

· Must have a bachelor’s degree or above in Computer Science or in similar field.

· Minimum 4 years of experience in PHP web development.

· Strong knowledge of front-end technologies, such as JavaScript, HTML5, and CSS3

· Strong knowledge of PHP web frameworks (CodeIgniter, NodeJS)

· Experience in creating custom modules and themes.

· Expert knowledge in web architecture.

· Strong understanding of MVC design patterns and oops concept.

· Strong understanding of full synchronous behaviour of PHP.

· Experience with modern UI frameworks such as React, Angular or Vue.js

· Experience in MySQL and the ability to write SQL queries.

· Proficient understanding of source control management such as Git, SVN.

· Proficient understanding fundamental design principles behind a scalable application.

· Familiarity with limitations of PHP as a platform and its workarounds.

· Ability to create database schemes that represent and support business processes.

· Experience with Edu Tech companies will be preferred.

. Immediate Joiner Preferred.

We are a Fintech Start up targeting to capture $ 900 BN consumer payment &lending opportunity. We are building platform of the future in which the offline / online merchants would be able to expand their consumer base. We also empower merchants to collect payment digitally and help build their identity through our offerings.

Consumers would be able to make their purchase decisions and would get the options to convert their purchases in to easy EMIs

• Developing front end website architecture
• Designing user interactions on web pages
• Developing back end website applications
• Creating servers and databases for functionality
• Ensuring cross-platform optimization for mobile phones
• Ensuring responsiveness of applications
• Working alongside graphic designers for web design features
• Seeing through a project from conception to finished product
• Designing and developing APIs
• Meeting both technical and consumer needs
• Staying abreast of developments in web applications and programming languages.

• Java 8 and above
• Experiencein databases Mongodb, MySQL, SQL Oracle etc.
• Working knowledge in IOC Container / Spring boot& ORM, Spring Security, AOP JMS.
• Experience in Microservices, Eureka, Zuul, Ribbon would be an added advantage.
• Experience with build tools like Ant, Gradle or Maven and troubleshoot build issues.
• Should have exposure to GIT, Jira etc..
• Develops resealable frameworks/components and POCs based on Product Architecture RoadMap.
• Uses best practices during web services implementations and works with the REST
• Strong analytic problem-solving skills.
• Proactive work ethic.

• Total of 3-5 years of experience building cutting-edge products.
• Must have a degree in Computer Science or a related field. Strong understanding of object-oriented programming, concurrency, and fundamentals of computer science.

• Technically Hands-on, prior experience with scalable Architecture.
• Bring 3-5 years of software engineering and product delivery experience, with a strong background in algorithms.
• Excellent command over Data Structures and Algorithm Proficiency in implementation of algorithms and use of advanced data structures to solve problems in computing
• Exceptional coding skills in an Object-Oriented programming language (Python preferred with Django framework).
• Strong problem-solving and analytical skills.
• Experience with web technologies Java/Python, Linux, Apache, MySQL, solr, memcache, redis.
• Experience in architecting & building real-time, large-scale e-commerce applications.
• Experience with high-performance websites catering to millions of daily traffic is a plus.

• Java/ Python, MySQL, Redis, ElasticSearch, Problem Solving, Scalability, Design Patterns, Distributed System

• Develop complex software products that include scale, algorithmic complexity, and a huge amount of data.
• Build cutting-edge scalable systems by writing simple and efficient code.
• Code, develop, design, and architect features related to the existing application. We expect you to own modules end to end and take pride in the work products you ship
• Contribute to all aspects of an agile software development lifecycle including design, architecture, development, documentation, testing, and operations.
• Design, implement, and maintain highly scalable, multi-tier, distributed server software applications
• Deliver across the entire app life cycle, design, build, deploy, test, release to app stores, and support
• Working directly with developers and product managers to conceptualize, build, test, and release products
• Take responsibility for performance and stability for all server functions
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Duties and responsibilities 

• Develop and maintain simple to complex .net applications  
•  Deliver the quality code, on time  
•  Participate in agile development process to ensure project deliverables are met, on time and of high quality  
•  The quality and completeness of assignments, including initial design, development, bug fixing, quality engineering, documentation, and general product maintenance  
•  To understand specification document and perform coding as per the design and standards & guide lines which are defined by Immediate Lead/Manager  
• Doing impact analysis and resolving in-process problems independently, or with minor input from the senior engineering /technical lead Skills and Experience  

Skills  

• Minimum 3 years of Experience in .Net Framework, C#,ASP.Net,  
• In depth knowledge and experience with web development technologies including ASP.NET, Web API  
•  Have strong concepts of OOPS, Database(T-SQL) Programming  
• Excellent analytical and problem-solving skills