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What if your Business Support Solutions BSS operations were run as efficiently and modern way as today's Internet services? Read more.
The Last Mile Analytics & Quality Team in Hyderabad is looking for Transportation Quality Specialist who will act as first level support for address, geocode and static route management in Last Mile with multiple Transportation services along with other operational issues and activities related to Transportation process and optimization. Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups. Primary responsibilities include troubleshooting, diagnosing and fixing static route issues, developing monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code, performing minor SQL queries, updating, tracking and resolving technical challenges. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects, updating/enhancing our current tools, automation of support processes and documentation of our systems. The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done. Internal job description Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups. Primary responsibilities include troubleshooting, diagnosing and fixing static route issues, developing monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code, performing minor SQL queries, updating, tracking and resolving technical challenges. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects, updating/enhancing our current tools, automation of support processes and documentation of our systems. The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done. Basic qualifications - Bachelors degree in Computer Science or Engineering - Good communication skills- both verbal and written - Demonstrated ability to work in a team - Proficiency in MS Office, SQL, Excel. Preferred qualifications - Experience working with relational databases - Experience with Linux - Debugging and troubleshooting skills, with an enthusiastic attitude to support and resolve customer problems
