As the successful candidate, you will be required to:
- Design, develop and maintain data quality assurance framework
- Work in conjunction with BI and Data Engineers to ensure high quality Data Deliverable
- Design and develop testing frameworks to test ETL jobs, BI reports and Dashboards and other data pipelines
- Write SQL scripts to validate data in the data repositories against the data in the source systems
- Write SQL scripts to validate data surfacing in BI assets against the data sources
- Ensure data quality by checking against our ODS and the front-end application
- Track, monitor and document testing results
To be eligible for this role, you should possess the following:
- Demonstrated ability to write complex SQL/TSQL queries to retrieve/modify data
- Ability to work in an Agile environment
- Ability to learn new tools and technologies and adapt to an evolving tech-scape
Envoy Global is an equal opportunity employer and will recruit, hire, train and promote into all job levels the most qualified applicants without regard to race, colour, religion, sex, national origin, age, disability, ancestry, sexual orientation, gender identification, veteran status, pregnancy, or any other protected classification.

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📍 Location: FBD One Complex, Unit - 202A, 2nd Floor, By Pass Road, Badarpur, Sector - 37, Faridabad, Haryana – 121003
🕘 Work Schedule: 6 Days a Week | 9:00 AM – 6:00 PM 📅
🏢 About Us: Bikefixup.com
At Bikefixup, we're redefining the automobile aftermarket service industry! we provide expert repairs, doorstep service, and hassle-free maintenance with a customer-first approach. Our mission is simple: deliver quality, convenience, and trust in every ride.
As we expand rapidly across India, we’re looking for a smart, calm, and solution-oriented professional who can handle escalated customer complaints, manage smooth operations, and ensure customer delight.
👤Your Role: Escalation Handling & Operations Executive
In this role, you’ll be responsible for resolving high-priority customer complaints while also ensuring smooth daily operations. You’ll act as the bridge between customers, mechanics, and internal teams, making sure issues are resolved quickly and customers leave happy.
🔑 Key Responsibilities:
✅ Handle escalated customer complaints with empathy, patience, and professionalism
✅ Coordinate with mechanics, operations, and finance teams to resolve issues on time
✅ Track, document, and close all escalations while ensuring customer satisfaction
✅ Conduct root cause analysis (RCA) and suggest process improvements
✅ Monitor service quality and ensure compliance with company standards
✅ Support daily operational activities like scheduling, service tracking, and reporting
✅ Share weekly/monthly reports of escalations and operational challenges with management
🎯 Who You Are:
✔️2+ years of experience in customer support, complaint handling, or operations (BPO/automobile/service industry preferred)
✔️ Excellent communication skills (Hindi + English)
✔️ Strong problem-solving, negotiation, and conflict resolution abilities
✔️ Calm under pressure with the ability to handle angry/frustrated customers
✔️ Basic knowledge of MS Excel/Google Sheets for reporting & tracking
✔️ Self-motivated, proactive, and a strong team player
💼 Perks of Working with Bikefixup:
🌱 Opportunity to grow with a fast-scaling automobile service brand
🏍️ Direct involvement in ensuring customer satisfaction and operational excellence
🏆 Attractive incentives & performance-based career growth
📈 Chance to build a career in customer experience & operations management
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● Ensure performance, strategy and alignment of the company's revenue generating departments
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● Mapping key client and agencies in the region for pitching lbb advertising / marketing solutions
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● Execute the sales strategies, manage sales sales territories and leverage the right resources to optimize the results
Our Ideal colleague:
● Has grown and managed ad sales revenues
● Is deeply networked with large clients, media / ad agencies in the region
● Is an excellent communicator and operates with lot of trust and confidence
● Strategically views the marketplace, analyzes opportunities and successfully manages the growth of a profitable content business
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● Is a team player
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input and commitment from all involved in delivering their specific part.
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performance expectations for self and others. Regularly reviews progress and acts
to ensure optimal results for the business.
● Analytical Skills: Effectively analyses and interpret information, identifying &
validating the key facts, including reviewing alternatives to determine advantages
and associated risks.
● Establish KPIs, monitor the ongoing operations and improve performance against
set goals
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aligned with business goals
● Form, document, and optimize business processes
● Oversee and assist with sending and receiving B2B shipments
● Manage shipping errors,vendor relations, costs of platforms & services
leveraged by the business
Skills Required
● Interpersonal & Negotiation
● Technical Understanding
● Analytical Skills
● Problem Solving Skill & Techniques
● People management experience. (Experience in handling big teams located in
different cities is highly desirable)
● Experience in handling live operations. (Wherein real-time decision making
capacity)
Welcome to Thrillophilia ! 7 Million users come every month to plan their trips on Thrillophilia . We are your one stop solution to book your tours, activities, staycations and much more.
What should you be like?
- You are someone who can take ownership of things and deliver the assigned feature on time.
- You are always finding out new ways to optimize your code.
- You cannot live without writing tests for your feature.
- You always look forward to learning new technologies. Someone who would love spending his weekend hacking and learning new things.
- You never give up when you don’t find answers on StackOverflow, but go deeper into the Rails source code to exactly understand how a feature is working.
- You have a passion for travel and an interest in building systems that will help fellow travelers.
Requirements:
- Good CS fundamentals and problem-solving skills
- 4+ years of experience in building scalable and maintainable web apps including
- 2+ years of experience in Ruby on Rails
- 2+ years of experience in React.js
- Profound knowledge of HTML/CSS/JS
- Proficient in Git
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- Hands-on experience with in-memory databases like Redis, Memcache, etc.
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- Have worked with background job processing systems such as Sidekiq, Delayed Jobs, etc
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- You have ever built a Ruby Gem or a JS library
- You have hands-on experience in DevOps
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Working with a multitude of clients populating the FTSE and Fortune 500s, Audit Partnership is a people focused organization with a strong belief in our employees. We hire the best people to provide the best services to our clients.
APL offers profit recovery services to organizations of all sizes across a number of sectors. APL was borne out of a desire to offer an alternative from the stagnant service provision on offer in the profit recovery industry.
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We provide dynamic work environments focused on delivering data-driven solutions at a rapidly increased pace over traditional development. Be a part of our passionate and motivated team who are excited to use the latest in software technologies within financial services.
Headquartered in the UK, we have expanded from a small team in 2002 to a market leading organization serving clients across the globe while keeping our clients at the heart of all decisions we make.
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As a Developer, you will join our global team and develop industry leading products, tools and applications for the financial services and risk advisory industry. You will display a high level of commitment to customer service, professionalism and software engineering. Candidates should be a high potential full stack developer, preferably with strong database technology experience such as MS SQL. We provide services and software to our global client base to identify errors in financial and trading systems using our suite of audit tools. As a Developer, you will be responsible for the maintenance and upgrade to cutting edge technologies as well as the creation of new innovative applications utilizing machine learning and AI.
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- 2-3 years of previous experience
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- Organisational skills and experience in project management
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- Familiar with source control / Git
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Unit Testing
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- Usability
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- Availability
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- Junit - Java
- JEST - Javasript/React
- JIRA - Bug Tracking
- Selenium with TestNG- UI Automation
- Appium with testing mobile apps
- RestAssured - REST API testing
- Traffic Parrot - Service virtualization
- Wiremock - API mocking
- Pact - Contract Testing
- Testcontainers - Containerized PostgreSQL/ MySQL
- Version Control - GitLab
- Consistently brainstorm and collaborating with the team for new ideas and strategies.
- Researching markets and industries to compare trends in the market.
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- Experience in Public Relations
- Extremely Creative in Handling Social Media Marketing
- Online Advertising Management
- Creative Content Writing
- Influencer Collaboration for YouTube
- Create Marketing Campaign to Ensure Growth of YouTube
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- Provide technical leadership and upgrade architecture design and solution to accommodate future expansion
- Ensure quality control processes are successfully employed.
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- Experience in Mobile app development (Cross platform apps)
- Must have published at least 1 major React-Native app
- Knowledge of service workers implementation for Progressive Web Application (PWA)
- Demonstrated ability with HTML5, CSS3, Bootstrap, jQuery, and other JS frameworks React JS
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- Understanding of iOS and Android Code signing process and deployment model
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