Data Quality Engineer

·        Monitoring the entire customer service process.(US Process)

·        Resolving customer issues brought to your attention.

·        Creating procedures and policies for effective customer service.

·        Planning how to train customer support professionals.

·        Standardizing the customer service delivery of an organization

·        Tracking the work of every customer service representative in the team.

·        Performing quality assurance surveys with customers.

·        Conveying customers’ feedback to the team.

·        Fixing appointments according to the convenience of clients and customers.

·        Interacting with customers to determine whether they have a desirable and shareable experience.

·        Helping every customer service professional improve.

·        Possessing the knowledge and ability to improve customer service of the organization.

·        Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

·        A minimum of 0 to 1.5 year of experience as a customer service representative.

·        Superior written and oral communication skills.

·        Leadership skills to guide and improve a team.

·        Data entry and basic computer skills.

·        Knowledge about customer relationship management systems.

·        Knowledge about the best mediation and conflict resolution tactics.

·        Ability to empathize with customers.

·        Utmost patience while dealing with angry and agitated customers.

·        Ability to respect every customer.

·        Fast and efficient problem-solving skills.

·        English should be fluent

Position: Full Stack Developer

Location: Baner, Pune

Experience: 2+ Years

If you are an analytical problem solver with strong Web Development knowledge and a passion for teamwork and innovation, we have the perfect job for you! We are looking for a Full Stack Developer to join our award-winning, talented team, building global software products for the automation of drones for various commercial applications.

About FlytBase

At FlytBase, we’re not just creating a product—we’re on a zero-to-one journey, building a whole new global category that’s never existed before.

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What does that mean? We’re on a mission to unlock the world’s third dimension with fully autonomous drones. It’s the first of its kind. Therefore, everything we do requires first-principle thinking, bold experimentation, and a willingness to push boundaries.

If you’re bored of cookie-cutter playbooks and ready for something fresh, exciting (and yes, involving drones), this is your place.

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Don’t believe it? Challenge us—We’d be more than happy to tell you why we’re so confident in what we’re building!

Role and Responsibilities:

• Work as part of an agile team developing applications, designing sprints, and leading the team in ensuring deliveries are met.
• Design and implementation of low-latency, high-availability, and high-performance applications.
• Ensure code modularity with micro-services architecture. 
• Ensure best practices in Web application development.
• Participate in the complete software development lifecycle and write code that is maintainable, clear, and concise.
• Manage application deployment in AWS, considering security, scalability, and reliability.
• Manage/evolve automated testing setup for the backend and frontend for faster bug reporting and fixing.
• Contribute to team and organizational improvements in process and infrastructure.
• Learn about the domain and competitors to propose new features and help in product improvement.

Best suited for candidates who

• Experienced as a MEAN/MERN Stack developer.
• Strong expertise with Angular 2+ / ReactJS, NodeJS, ExpressJS, Socket.io.
• Understanding of fundamental design principles behind a secured, scalable, production-ready application development and deployment.
• Great interpersonal and communication skills.
• Understanding of Git, and CI/CD practices.

Responsibilities

· Developing user-facing applications using Vue.js

· Building modular and reusable components and libraries

· Optimizing your application for performance

· Implementing automated testing integrated into development and maintenance workflows

· Staying up to date with all recent developments in the JavaScript and Vue.js space

· Keeping an eye on security updates and issues found with Vue.js and all project dependencies

· Proposing any upgrades and updates necessary for keeping up with modern security and development best practices

What we need in you?

· Highly proficient with the JavaScript language and its modern ES6+ syntax and features

· Highly proficient with Vue.js framework and its core principles such as components, reactivity, and the virtual DOM

· Familiarity with the Vue.js ecosystem, including Vue CLI, Vuex, Vue Router, and Nuxt.js

· Good understanding of HTML5 and CSS3, including

· Understanding of server-side rendering and its benefits and use cases

· Knowledge of functional programming and object-oriented programming paradigms

· Ability to write efficient, secure, well-documented, and clean JavaScript code

· Familiarity with automated JavaScript testing, specifically testing frameworks such as Jest or Mocha

· Proficiency with modern development tools, like Babel, Webpack, and Git

· Experience with both consuming and designing RESTful APIs

• Ensuring timely bill submission to assigned client by direct visit/help of subordinate
• Customer rate master updating in the system (Zero Deviation)
• Understanding of E-Invoicing and process
• GST Reconciliation wherever required
• Controlling over 60+, 90+, and 180+ days outstanding
• Timely posting of payment and debtors ledger
• Maintaining the assigned customer base
• Age debit/ credit note analysis and timely sharing the outcome with management, along with corrective action plan
• Visiting the customer and branch coordination

Desired Candidate Profile

• Basic understanding of accounts, Credit Control, Billing, Collection, Credit/ Debit Note, Age Debt and DSO analysis, major customer bill submission/ issue resolution/ payment follow up, customer ledger eeconciliation, Contract Commercial Management /Customer rate master Update/GST
• Good communication and negotiation skills
• Good in coordination    

Sr. SAP SD Consultant (http://www.techwave.net">www.techwave.net)

Remote Work

Fulltime Opportunity

Shift Timings – 6.30PM to 3.30 AM

Job Description:

• Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements
• Facilitate workshops to collect business requirements
• Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients' needs.
• Design, customize, configure and testing of SD
• Identify gaps, issues and work around solutions.
• Act as liaison with client for troubleshooting: investigate, analyse, and solve software problems.
• Handle changes or emergency transports as needed for high priority issues;
• Document functional designs, test cases and results.
• Proactively identify and propose business process and/or system enhancements
• Provide consulting services on both new implementations and existing support projects
• Act as a liaison between the business functions and the technical team.
• Provide ad-hoc training and user support as required
• Work self-directed and independently; may act as subject matter mentor to more junior members

Good to have

• Minimum of 8 years of experience in a full cycle implementation as well as in support projects.
• Minimum of 8 years designing and configuring SD modules.
• Ability to multitask and manage multiple deliverables and projects at the same time
• Ability to understand business processes from a customer perspective
• Ability to work in a team environment, effectively interacting with others
• Must be results oriented, and demonstrate a 'can-do" attitude – adaptability, flexibility and resourcefulness

• Java, J2EE
• Microservices
• Spring Boot
• JPA, REST API, JSON, JWT, OAuth, Spring Security, Swagger
• Oracle / MySQL / Postgres DB
• Angular / React / React Native
• JIRA, Bitbucket

Must-Have -

• Excellent knowledge of Core Java and Spring
• Strong experience in REST API and web services
• Experience in Oracle / Mysql / Postgres DB
• Should be efficient with Java J2EE and related technologies
• Should have very good communication skills and analytical skills.
• Should have good knowledge in Software Development Life Cycle and Agile methodologies.
• Good knowledge of current / emerging technologies and trends
• Good analytical and problem-solving skills
• Excellent written and verbal communication skills. High levels of initiative and creativity
• Good communication skills with all stakeholders, good team player with the ability to mentor juniors

Good to Have:

• Knowledge in Banking Domain
• Full-stack developers with knowledge and understanding of Javascript and associated technologies like React, Angular, HTML5, CSS will have an advantage.