
Analysis/audits inbound/outbound calls, emails, and customer surveys to identify areas of service delivery that did not meet pre-established performance standards within the CS support /Sales teams
Provides structured and timely recommendations; verbal and/or written feedback to the advisors.

About Kolors healthcare india pvt ltd
About
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Classplus is India's largest B2B ed-tech start-up, enabling 1 Lac+ educators and content creators to create their digital identity with their own branded apps. Starting in 2018, we have grown more than 10x in the last year, into India's fastest-growing video learning platform.
Over the years, marquee investors like Tiger Global, Surge, GSV Ventures, Blume, Falcon, Capital, RTP Global, and Chimera Ventures have supported our vision. Thanks to our awesome and dedicated team, we achieved a major milestone in March this year when we secured a “Series-D” funding.
Now as we go global, we are super excited to have new folks on board who can take the rocketship higher🚀. Do you think you have what it takes to help us achieve this? Find Out Below!
What will you do?
• Define the overall process, which includes building a team for DevOps activities and ensuring that infrastructure changes are reviewed from an architecture and security perspective
• Create standardized tooling and templates for development teams to create CI/CD pipelines
• Ensure infrastructure is created and maintained using terraform
• Work with various stakeholders to design and implement infrastructure changes to support new feature sets in various product lines.
• Maintain transparency and clear visibility of costs associated with various product verticals, environments and work with stakeholders to plan for optimization and implementation
• Spearhead continuous experimenting and innovating initiatives to optimize the infrastructure in terms of uptime, availability, latency and costs
You should apply, if you
1. Are a seasoned Veteran: Have managed infrastructure at scale running web apps, microservices, and data pipelines using tools and languages like JavaScript(NodeJS), Go, Python, Java, Erlang, Elixir, C++ or Ruby (experience in any one of them is enough)
2. Are a Mr. Perfectionist: You have a strong bias for automation and taking the time to think about the right way to solve a problem versus quick fixes or band-aids.
3. Bring your A-Game: Have hands-on experience and ability to design/implement infrastructure with GCP services like Compute, Database, Storage, Load Balancers, API Gateway, Service Mesh, Firewalls, Message Brokers, Monitoring, Logging and experience in setting up backups, patching and DR planning
4. Are up with the times: Have expertise in one or more cloud platforms (Amazon WebServices or Google Cloud Platform or Microsoft Azure), and have experience in creating and managing infrastructure completely through Terraform kind of tool
5. Have it all on your fingertips: Have experience building CI/CD pipeline using Jenkins, Docker for applications majorly running on Kubernetes. Hands-on experience in managing and troubleshooting applications running on K8s
6. Have nailed the data storage game: Good knowledge of Relational and NoSQL databases (MySQL,Mongo, BigQuery, Cassandra…)
7. Bring that extra zing: Have the ability to program/script is and strong fundamentals in Linux and Networking.
8. Know your toys: Have a good understanding of Microservices architecture, Big Data technologies and experience with highly available distributed systems, scaling data store technologies, and creating multi-tenant and self hosted environments, that’s a plus
Being Part of the Clan
At Classplus, you’re not an “employee” but a part of our “Clan”. So, you can forget about being bound by the clock as long as you’re crushing it workwise😎. Add to that some passionate people working with and around you, and what you get is the perfect work vibe you’ve been looking for!
It doesn’t matter how long your journey has been or your position in the hierarchy (we don’t do Sirs and Ma’ams); you’ll be heard, appreciated, and rewarded. One can say, we have a special place in our hearts for the Doers! ✊🏼❤️
Are you a go-getter with the chops to nail what you do? Then this is the place for you.
- Expertise in Typescript, Nodejs and Golang.
- Prior working experience in Hyperledger 2.x.
- Strong understanding of blockchain, smart contracts, consensus mechanisms and cryptography.
- Proficiency in developing Chain codes/Smart Contracts.
- Experience building front end applications using Angular.
- Proficient in MongoDB.
- Experience with Relation databases like MySQL, MSSQL.
- Write application code, smart contracts, and unit test cases according to the quality guidelines.
- Work across multiple teams, mentor junior developers and actively participate in code reviews.
- Co-ordinate with architects to produce technical designs.
- Skilled in Docker, Kubernetes, Nginx, Git.
- Knowledge of design patterns and best practices.
- Document the development process, architecture, and standard components.
- Awareness of CI/CD pipelines.


In this position, you will play a pivotal role in collaborating with our CFO, CTO, and our dedicated technical team to craft and develop cutting-edge AI-based products.
Role and Responsibilities:
- Develop and maintain Python-based software applications.
- Design and work with databases using SQL.
- Use Django, Streamlit, and front-end frameworks like Node.js and Svelte for web development.
- Create interactive data visualizations with charting libraries.
- Collaborate on scalable architecture and experimental tech. - Work with AI/ML frameworks and data analytics.
- Utilize Git, DevOps basics, and JIRA for project management. Skills and Qualifications:
- Strong Python programming
skills.
- Proficiency in OOP and SQL.
- Experience with Django, Streamlit, Node.js, and Svelte.
- Familiarity with charting libraries.
- Knowledge of AI/ML frameworks.
- Basic Git and DevOps understanding.
- Effective communication and teamwork.
Company details: We are a team of Enterprise Transformation Experts who deliver radically transforming products, solutions, and consultation services to businesses of any size. Our exceptional team of diverse and passionate individuals is united by a common mission to democratize the transformative power of AI.
Website: Blue Hex Software – AI | CRM | CXM & DATA ANALYTICS

Type, Location : Mumbai
Desired Experience: 3+ years
Roles and Responsibilities :
What You’ll Do:
- Designing and implementing web applications using JavaScript and its frameworks (i.a. React, Vue, Angular), HTML5 and CSS3
- Working closely with the dispersed development team, client, and project manager in the SCRUM methodology
- Ensuring that programming practices and code quality are respected
- Supporting other engineers with your expertise when needed (knowledge sharing)
- Leading your colleagues’ growth and development
What you bring to the table:
- 3+ years of experience with JavaScript (good knowledge of ES2016; newer versions and TS 3+ are a plus)
- Experience in developing web applications using Angular, React, javascript, node js, MySQL/Postgres SQL/MongoDB
- Being comfortable HTML5 and CSS3
- Experience with version control systems, preferably Git
- Demonstrated tech leadership in a medium-sized team, and the ability to design a complex system
- Eagerness to learn and constantly improve yourself
- Being a team player focused on getting things done


Designation: Nodejs /React Js Developer ( Mern Stack)
Yrs of Exp : 3 - 8 yrs
Location : Bangalore
Job Description
Experience with Node.js, NPM package ecosystem, and Node.js web frameworks such as Express.js
Experience of front-end technologies such as HTML5,ReactJs, Stylus, Less, and CSS3
AWS exp is required
Integration of multiple data sources and databases into one system.Knowledge of Mongo DB, API, caching layer, proxies, and other third-party tools.
Working exp on Graph QL, Apollo Client
Designation: Nodejs /React Js Developer ( Mern Stack)
Yrs of Exp : 3 - 8 yrs
Location : Bangalore
Job Description
Experience with Node.js, NPM package ecosystem, and Node.js web frameworks such as Express.js
Experience of front-end technologies such as HTML5,ReactJs, Stylus, Less, and CSS3
AWS exp is required
Integration of multiple data sources and databases into one system.Knowledge of Mongo DB, API, caching layer, proxies, and other third-party tools.
Working exp on Graph QL, Apollo Client


We are looking for a VB6 , C# and SQL developer
The ideal candidate will thrive in a work environment that requires strong problem-solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication.
Your primary responsibility will be to design and develop application functionality based on the requirements from the client.
Responsibilities and Duties
- Ensuring and implementing the best possible performance, quality, and responsiveness of applications
- Ability to Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues
- Flexible and proactive working style with strong personal ownership of problem resolution.
- Ability to multi-task under pressure and work independently with minimal supervision.
- Commitment to optimization and accountability evident in creating technical documentation for reference and reporting
Qualifications and Skills
· More than 2 years experience in vb6 and .NET development
· Experience with Entity Framework 6.0
· Experience with MS- Access
· Strong knowledge of .NET framework 4.5, 4.6, C#
· Strong understanding of object-oriented programming
· Familiarity with Microsoft SQL Server
· Familiarity with Microsoft Azure
Job Types: Full-time, Permanent
Salary: ₹12,000.00 - ₹50,000.00 per month

- Drive the goals by understanding the requirements and preparing a robust test strategy
- Analyze and understand existing automation framework and automate manual test cases
- Upgrade/create a new reusable test framework using Java, Cucumber, Selenium as per functional requirements
- Analyze the business requirements and craft detailed level of test scenarios/cases/plan
- Carry out functional and regression testing
- Be responsible to handle multiple projects at the same time
- Complete STLC process with deliverable on time within excellent quality
- Requirement/Status communication with all the stakeholders like development team, business, product delivery team, senior management
- Good Experience in testing API and service side components
- BFSI Domain experience is MUST
- Highlight/Escalate the risk and issues in a timely manner In this role you will:
- Be responsible and held accountable for the quality of products developed by IT for our internal and external customer
- Help improve QA practices and processes by creating and maintaining documentation, QA templates, and other related artifacts
- Work in an Agile environment with distributed teams
- Maintain QA artifacts (such as documentation, etc.) and report QA metrics
- Be heavily involved with the Development teams during development, UAT teams during the acceptance testing, and Release Team for deployments and post-deployment QA
- Manage defect tracking for all software projects and assist with defect management by providing periodic updates to senior management as requested
- Be responsible for all QA resources
- Must remain up-to-date with relevant information and security practices within the industry and security training annually.
Skills:
- we are looking for a senior profile, a person having experience in testing API (Enterprise level product)
- Working knowledge of build automation tools like Maven, Gradle, Jenkins, etc.
- Expertise in version control tools like GIT.
- Using IDE's like IntelliJ, Eclipse, Spring tool suit, etc
- Expertise in web services technologies such as Restful with microservices architecture
- Good knowledge of SQL Database n
- Excellent communication, documentation, and organizational skills.
- Experience in a complex, large volume operation
- Excellent written and verbal communication skills
- Plan the timelines of delivery details of the Group/ Division project activities
About Hop:
We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.
moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).
This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.
Website: https://moneyhop.co/">https://moneyhop.co/
About Individual
The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. The target is to ensure excellent service standards and maintain high customer satisfaction.
General Skills
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- High school diploma or equivalent; college degree preferred
Day-to-Day requirements
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Resolve customer complaints via phone, email, mail or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders, refunds, or exchanges
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Place or cancel orders
- Suggest solutions when a product malfunctions
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions
- Sell products and services
- Utilize computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered
- Close out or open call records
- Compile reports on overall customer satisfaction
- Handle changes in policies or renewals
About OneAssist
OneAssist is founded with a vision to provide a ubiquitous platform for assistance & protection services to customers.
A leader in Assistance and Protection products across Home Appliances, Personal Electronics, Physical and Mobile Wallets, OneAssist is a Technology-led organization. It has created a horizontal Assitance and Protection platform powered by Technology, Analytics and Data Science.
OneAssist wants to provide consumers the convenience of availing assistance and protection products through digital touch points- Mobile App, website, Voice and chat.
Founded in 2011, OneAssist has been well funded by Marquee investors, Sequoia Capital, Lightspeed Venture Partners, Assurant Solutions and Trifecta Capital with total cumulative funding of $33.2 Million. The latest Series C funding of &17.5 Million was raised in 2017.
Some of our significant partnerships are with Airtel, HDFC, HomeCredit, Pinelabs, InstaCash and more.
https://www.linkedin.com/company/oneassist-consumer-solutions/about/">https://www.linkedin.com/company/oneassist-consumer-solutions/about/
https://www.oneassist.in">https://www.oneassist.in
Job Description:
- Write maintainable/scalable/efficient code.
- Design and architect technical solutions for the developer community at OneAssist Work in a cross-functional team, collaborating with peers during the entire SDLC.
- Follow coding standards, code reviews etc. Follow scrum sprint cycles and commitment to deadlines.
Traits we are looking for in you: 3+ years experience developing large scale customer facing internet systems Strong problem-solving skills.
- Hands-on experience in coding capability in desired technology Solid experience in Java/J2EE frameworks such as Spring, Spring Boot, Spring Cloud, Hibernate.
- Strong Experience with Microservices, RESTful Web services, OOPs concepts.
- Nice to have knowledge of Docker, Kubernetes, Jenkins and CI/CD Knowledge
- Strong background in designing or extending existing test frameworks such as Junit Experience with version control systems such as Git. Good understanding of application security (authentication, authorization, web security etc.)


We are a FinTech startup solving one of the biggest challenges that stock, commodity and currency traders face in Asia.
We are building a cloud based trading system to enable small traders to build, manage, raise, automate and deploy their
own Hedge Funds. Our team consists of 3 Founders from IIT and IIM.
Job Description :
- As a C++ Software Developer, you will be part of our proprietary Algorithmic trading desk for Indian and global markets. The role encompasses the development of low latency algorithmic trading platforms and strategies. The candidate should be highly technology-driven.
Selected Candidates day-to-day responsibilities include :
1. Developing various kinds of algorithmic trading strategies on the in-house trading platform.
2. GUI design & development C++ 11 and any of {C#, WPF, Win32, UWP, .NET}.
3. Optimize system modules to reduce latency and improve performance.
4. Developing execution and analytical libraries and building infrastructure for it.
5. Actively participating in design and coding reviews.
Other requirements :
1. Bachelor's degree in computer science or related field is required with Masters preferred.
2. Expertise in C/C++11, WPF/Win32 (atleast 1+ years project experience)
3. Excellent programming skills in C++ including multithreading & socket programming.
4. Prior experience in a financial domain is a big plus (optional).
5. Excellent in Algorithms and Data Structures with a strong OOPS concept.
6. Experience in the development of highly scalable, distributed systems.
7. Ability to take ownership of projects.
8. A team-oriented person who wants to work in a fun, dynamic, fast-paced development environment.

