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Job Description:
Contact Center – Process Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A3
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 1 years to 2 years, especially in Voice process.
Position – A4 (Senior Associate) – Multiple Positions
Experience – 3 to 5 Years
Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.
Salary Range – Max 3.25 LPA
Location – Kolkata
Notice Period – Immediate or Max 30 days
SPOC – Arnab Sarkar
Job Description:
Contact Center – Senior Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A4
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 3 years to 5 years, especially in Voice process.
Job Role-12 months(contract) which is extendable /permnanent
Required Skills:
- Advanced Java skills, Spring, Spring Boot, REST APIs,
- Intermediate in Design Patterns and Principles
- Application is moving into PCF any cloud native experience is helpful
- DB: Oracle, SQL Server, RDBMS
- Network Infrastructure knowledge is helpful (work with network support team to troubleshoot)
- Production support skills are highly preferred.
- CI/ CD knowledge is helpful
- Junit for unit testing
- Java certifications are a huge plus
**Design development of software application in JAVA , using Oracle stack
Job Description:
- An ideal candidate is someone who works well with a cohesive team-oriented group of engineers, who have a passion for developing software, who enjoy solving problems in a challenging environment, and who have the desire to take their career to the next level.
- Participate in and lead day to day system development and maintenance activities of the team to meet service level agreements (SLAs) and create solutions with high level of innovation, cost effectiveness, high quality and faster time to market.
- Accountable for full systems development life cycle including creating high quality requirements documents, use-cases, design and other technical artifacts including but not limited to detailed test strategy/test design, performance benchmarking, release rollout and deployment plans, contingency/back-out plans, feasibility study, cost and time analysis and detailed estimates.
- Research and evaluate current and upcoming technologies and frameworks.
- Participate in PoCs (Proof of Concept) and help the Department with selection of Vendor Solutions, Technologies, Methodologies and Frameworks.
- Collaborate with Vendor Resources for Support of Products.
- Conduct brownbag sessions on new and upcoming technologies, methodologies and application appropriate frameworks. Ensure knowledge transfer of vendor technology to *** staff. Provide technical training to the other team members.
Qualifications:
- Bachelor's degree in Information Systems, Information Technology, Computer Science or Engineering or equivalent work experience.
- 3 to 5 years of experience in related field.
- Broad understanding of Software Engineering Concepts and Methodologies is required.
- Back end Java Development
- API- Restful Services
- Automated Unit Testing (J Unit)
- Spring MVC
- SQL skills- Ability to work with tables, views, and stored procedures
- GIT
- Must be high-energy, detail-oriented, proactive and have the ability to function under pressure in an independent environment.
- Must provide the necessary skills to have a high degree of initiative and self-motivation to drive results.
- Possesses strong communication skills -- both verbal and written and strong relationship, collaborative skills and organizational skills.
- Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix based diverse and geographically distributed project team.
Position: Account Manager Sales
Location: Faridabad/Jaipur/Kolkata/Punjab
Experience required: 1- 3 years (B2B Sales) – Field Visit for meetings
Salary Range: 3-4 LPA
Working Days: 5.5 days working (First 2 Saturdays and all Sundays are off)
Job Type: Full Time Requirement: Bike and Laptop
Role Description
We are looking for a Key Sales Manager to join our team at iTech Ecommerce Pvt. Ltd. This is a fulltime, on-field sales role. The ideal candidate will be responsible for managing and nurturing B2B leads, as well as acquiring new clients to drive business growth. Key Responsibilities:
Identify, generate, and manage new B2B leads
Build and maintain strong client relationships
Conduct meetings and presentations with prospective clients
Collaborate with internal teams to ensure client satisfaction and account growth
Meet and exceed sales targets
Working efficiently on CRM
Eligibility Criteria:
Prior experience in the sales process, B2B preferred.
Excellent lead generation, communication, and negotiation skills
Strong interpersonal and relationship-building abilities
Smart worker who can figure out the challenges to convert lead.
Self-motivated person
Note: Only male candidates are preferred for this role as of now, two wheeler and a laptop (in working condition) are mandatory.
A Concise Glimpse into the Role
We’re on the hunt for young, energetic, and hustling talent ready to bring fresh ideas and unstoppable drive to the table.
This isn’t just another role—it’s a launchpad for change-makers. If you’re driven to disrupt, innovate, and challenge the norm, we want you to make your mark with us.
Are you ready to redefine the future?
Apply now and step into a career where your ideas power the impossible!
Your Time Will Be Invested In
· AI/ML Model Innovation and Research
· Are you ready to lead transformative projects at the cutting edge of AI and machine learning? We're looking for a visionary mind with a passion for building ground breaking solutions that redefine the possible.
What You'll Own
Pioneering AI/ML Model Innovation
· Take ownership of designing, developing, and deploying sophisticated AI and ML models that push boundaries.
· Spearhead the creation of generative AI applications that revolutionize real-world experiences.
· Drive end-to-end implementation of AI-driven products with a focus on measurable impact.
Data Engineering and Advanced Development
· Architect robust pipelines for data collection, pre-processing, and analysis, ensuring precision at every stage.
· Deliver clean, scalable, and high-performance Python code that empowers our AI systems to excel.
Trailblazing Research and Strategic Collaboration
· Dive into the latest research to stay ahead of AI/ML trends, identifying opportunities to integrate state-of-the-art techniques.
· Foster innovation by brainstorming with a dynamic team to conceptualize novel AI solutions.
· Elevate the team's expertise by preparing insightful technical documentation and presenting actionable findings.
What We Want You to Have
· 1-2 years' experience with live AI project experience, from conceptualization to real-world deployment.
· Foundational knowledge in AI, ML, and generative AI applications.
· Proficient in Python and familiar with libraries like TensorFlow, PyTorch, Scikit-learn.
· Experience working with structured & unstructured data, as well as predictive analytics.
· Basic understanding of Deep Learning Techniques.
· Knowledge of AutoGen for building scalable multi-agent AI systems & familiarity with LangChain or similar frameworks for building AI Agents.
· Knowledge of using AI tools like VS Copilot.
· Proficient in working with vector databases for managing and retrieving data.
· Understanding of AI/ML deployment tools such as Docker, Kubernetes.
· Understanding JavaScript, TypeScript with React and Tailwind.
· Proficiency in Prompt Engineering for various use cases, including content generation and data extraction.
· Ability to work independently and as part of a collaborative team.
· Excellent communication skills and a strong willingness to learn.
Nice to Have
· Prior project or coursework experience in AI/ML.
· Background in Big Data technologies (Spark, Hadoop, Databricks).
· Experience with containerization and deployment tools.
· Proficiency in SQL & NoSQL databases.
· Familiarity with Data Visualization tools (e.g., Matplotlib, Seaborn).
Soft Skills
· Strong problem-solving and analytical capabilities.
· Excellent teamwork and interpersonal communication.
· Ability to thrive in a fast-paced and innovation-driven environment.
🚀 Exciting Project Manager Opportunity at Codebuddy! 🚀
Are you a dynamic Project Manager ready to embark on a thrilling journey with a cutting-edge team? Codebuddy is opening its doors to passionate individuals who thrive in challenging roles and have a hunger for continuous improvement!
Why Codebuddy?
💡 Innovative Projects: Work on challenging projects that redefine industry standards.
🤝 Global Collaboration: Collaborate with cross-functional teams worldwide.
🎓 Continuous Learning: Stay at the forefront of technology with opportunities for skill enhancement.
Your Mission:
🔍 Technical Mastery: Analyze, plan, and execute projects with precision, overcoming roadblocks and mitigating risks.
🌐 Global Leadership: Manage cross-functional teams, ensuring seamless project delivery across multiple domains.
🗣️ Client Interaction: Engage with clients throughout the development lifecycle, turning their visions into high-tech reality.
Your Skills:
🔧 Technical Competency: From financial planning to identifying roadblocks, your skills drive successful project delivery.
🌐 Global Team Player: Thrive in globally distributed teams, with excellent interpersonal and communication skills.
🧠 Analytical Powerhouse: Proven analytical and problem-solving capabilities to optimize team performance.
What We Offer:
🌈 Fair Remuneration: We respect your effort and offer competitive compensation.
📈 Career Growth: Regular performance reviews with opportunities for a 10-30% hike.
🌍 Global Exposure: Work with accomplished co-founders and clients worldwide.
🎉 Perks Galore: Quarterly awards, festival gifts, annual picnics, and more!
Bonus Points if You Have:
🚀 Visionary Mindset: Transform client ideas into business models with excellent stakeholder management.
🌐 Client-Facing Prowess: Excel in client-facing interactions, making their ideas understandable to technical experts.
Join Codebuddy for:
🏢 Stimulating Environment: Boost productivity in a comfortable workspace.
🌐 Global Collaboration: Work on challenging projects with clients from around the world.
💡 Innovative Initiatives: Participate in knowledge-sharing and innovation.
🤝 Equality: Value every opinion with no strong hierarchy in our teams.
🔄 Agile Methodologies: Embrace Scrum and Agile methodologies for efficient processes.
📚 Skill Development: Constantly develop your hard and soft skills with our mentorship program.
If you're ready to revolutionize project management, apply now and be part of a team that values innovation, equality, and continuous growth! 🚀🌟
Exp-Min Year
Location Kolkata-On site & Remote
Sal-Nego
JD
Hands on design and in depth development experience in Microsoft NET
· technologies including C#, ASP NET MVC, Web API, Entity Framework and LINQ
· knowledge of MS SQL Server 2014 above
· Experience with version control systems GIT
· Experience creating and consuming web services including REST JSON
· Skills (Technical / Specialist Skills)
· Proficiency in .NET Development with .NET Framework 4.5 or later, Asp.net MVC,
· C#, Web API, LINQ, Entity Framework, SQL Server 2014 or above, jQuery.
- Excellent Communication Skills required
- Minimum 6 months in international sales process or 1 year in customer support
Perks
- Salary On 1st
- Incentives upto 1 lakhs
If you love interacting with high-net worth people, and maintaining strong long-term relationships, this is the position for you!
The WH/TL is a dynamic professional with experience in Business Development, Portfolio Management & Client Relationship Management in the Financial Services sector. (S)he would be responsible for driving teams to exceed sales targets and client relationship management by delivering the best standards of services.(S)he would be helping the teams to establish strong ties with them by designing & implementing their financial plans; and then by ensuring that they receive and execute on the right advice. (S)he would be a business manager as he would be responsible for P&L of his team.
Wealth Management, Financial Services, Broking
Responsible for development and management of respective zone teams, comprising Team Leaders, RMS
Responsibilities:
Handling a team of Wealth Managers and planning and achieving Sales Targets for Wealth Management products through the team by motivating, Inspiring and providing guidance to the team to keep the performance levels high
Maintaining profitability targets by ensuring good IRR and cross sell
Identifying streams for revenue growth & developing business plans to build consumer preference
Responsible for creation a client base in direct equity by acquiring new Private Wealth / HNI Clients / Corporate clients by interacting & developing rapport with all external/internal constituents of client at all levels; for maximum client retention & achievement of revenues
Monitoring client’s portfolio performance and rendering sustained advisory services for securing high ROI
Proven track record of establishing systems/ procedures, thereby contributing in a major way towards augmented growth and profitability level
Fulfilling the compliance standards in Financial Planning, Asset Allocation and Product Sales and managing Delinquencies by ensuring proper Sales Process
Recruiting, training and ensuring seamless induction to the newly joined team members and managing attrition within the team
To ensure achievement of acquisition ,activation and other Cross sell targets .To also ensure achievement of sub targets within acquisition with a special focus on Premium segment customers
To ensure achievement of business and revenue targets attributed for the company.
Conduct performance reviews for effective monitoring and measuring of results.
Qualifications: Graduate/ MBA/PGDM in Finance
QA automation engineers to design automated tests to validate the functionality of network protocol software stack. Their job is to create the initial test plan, write the scripts, install the automation testing protocols, and report the results.
Experience Required: 0-2 years
Primary Skills:
Hand on experience to QA the product following customer requirements.
Prepared test cases, testing, documenting errors (depending on the phase of the project) Checking the bug tracking system for the fixed errors.
Following the automation testing plan to prepare and execute the automation testing and verifying the automation testing results and fixing the automation cases and automation environment issues.
Candidate should have fundamental core networking skills, with basic knowledge of TCP/IP Protocol suite, OSI layered architecture and should be able to relate that knowledge in troubleshooting related issues.
Ability to learn quickly and adapt to new product as organization evolves.
Additional Skills (Preferred):
0-2 years of experience in QA in the field of computer networking is plus.
Hands on experience with Cloud systems, APIs, Application and Database systems.
Hands on experience with Linux and knowledge of Operating System concepts.
Good understanding of complete software delivery cycle(worked with ticketing system, escalation management and building knowledge base for customer support organization)
Nice to have experience in Selenium.
Knowledge in SNMP Protocol.
Familiarity with IXIA Traffic Generator and its APIs for Automation.
Minimum Qualifications:
B.Tech / M.Tech / M.Sc (Computer Science/Information Technology/MCA)
Experience in Linux
Experience in Telecom Call Flows
Experience in 3GPP
Experience in EPC or 5Gcore





