International BPO Job in kolkata (Inbound Voice)

Role Overview

We are seeking an experienced Manager - Quality Control with 5-10 years of experience in brand jewelry

manufacturing. The ideal candidate will have a strong technical background, people management skills, and

direct experience handling customer interactions. This role demands a thorough understanding of jewelry

processes, quality control methodologies, and technical specifications.

Location: Andheri East, Chakala, SEEPZ

Compensation: ₹15 to ₹18 LPA

Day to Day-Key Responsibilities

 Lead and manage the quality control department, ensuring all jewelry production meets the highest

standards.

 Oversee customer interactions for the past 5 years, managing client expectations and addressing

quality concerns directly.

 Apply Quality Control (QC) tools to monitor and improve the production process.

 Ensure compliance with jewelry specifications, including the use of CAD models, CAM, and four-

view designs for accurate product realization.

 Supervise the entire jewelry manufacturing process, including setting tools, polishing, buffing, filing,

and other related activities.

 Identify and address rework and rejection areas in production and prepare Corrective and Preventive

Action (CAPA) plans.

 Train and mentor team members in QC tools and methodologies.

 Work collaboratively with production, design, and customer service teams to ensure all jewelry

products meet design specifications and customer requirements.

Qualifications

 Engineering Graduate or equivalent qualifications in a related field.

 5-10 years of experience in brand jewelry manufacturing, with a strong background in Quality Control.

 Proven experience handling customer interactions in the last 5 years.

 Certification or training in Quality Control tools is preferred.

 Strong understanding of the mechanicals, CAD/CAM, and specifications of jewelry designs.

 Expertise in all jewelry production processes, including setting, polishing, filing, and tool usage.

 Excellent communication and people management skills.

Skills & Competencies:

 Proficient in CAD/CAM software and able to interpret technical design specifications.

 Strong problem-solving abilities with a focus on quality improvement and process optimization.

 Able to lead and motivate teams effectively.

 Capable of preparing and implementing CAPA plans to minimize product rework and rejection.

Job Title: Senior AI Engineer 

Job Summary: 

We are seeking experienced Senior AI Engineers to join our AI team and drive the design, development, and deployment of cutting-edge AI solutions. You will work on exciting projects, such as sentiment analysis for support tickets, automated data insights, conversational interfaces, and zero-touch planning using AI. This role requires close collaboration with cross-functional teams, including Product and Data Engineering, to deliver impactful AI-driven features that transform our platform. 

Key Responsibilities: 

• Design, develop, deploy, and maintain ML models and AI infrastructure. 
• Collaborate with cross-functional teams to integrate ML models into production workflows. 
• Utilize AWS services, including Sage Maker and Bedrock, for model deployment and real-time monitoring. 
• Implement and manage CI/CD pipelines to ensure efficient and reliable model deployment. 
• Stay updated with the latest advancements in machine learning and AI best practices. 
• Monitor and optimise model performance, addressing issues related to scalability and efficiency. 
• Troubleshoot and resolve problems related to ML models and infrastructure. 

Requirements: 

• 5+ years of professional experience with Python programming. 
• Hands-on experience with Machine Learning Operations (MLOps). 
• Proven expertise in data engineering and ETL processes. 
• Strong knowledge of AWS services, including Sage Maker 3wand Bedrock. 
• Proficiency in setting up and managing Docker and CI/CD pipelines. 
• Experience with large language models (LLMs) and prompt engineering. 
• Familiarity with model performance monitoring and optimization techniques. 
• Strong problem-solving skills and the ability to work in a fast-paced, collaborative environment. 

About the brand:

Think9 is a brand co-creation platform that transforms powerful ideas into authentic, profitable, and experience-led brands that can define the future of brands in key consumption categories like fashion and lifestyle; food and FMCG, home and decor and beauty and wellness. We are a team of experienced entrepreneurs, marquee investors, and industry professionals who have expertise and experience in building some of the most popular brands in the country. We partner with passionate entrepreneurs to combine our collective learning and experience with data science, digital ethnography, and technology platforms to build brands that connect to the new generation of Indian consumers.

What you’ll be doing?

• Working knowledge of Shopify platform, as well as exposure to application development and the use of storefront APIs to extend Shopify functionality.

• Strong knowledge of liquid programming language and experience in development and application of custom/bespoke Shopify theme and modify  the pre-existing template(s)

• Collaborating with the UX and UI design teams to produce seamless, robust, and responsive frontend user experiences

• Manage multiple projects simultaneously, and be able to address their specific needs and  requirements at a moment's notice

• Understand business needs that drive project features & functions and provide internal consultation

• Proficiency in and understanding of best practices for HTML5, CSS, JavaScript/jQuery

• Have experience in migrating the e-commerce ecosystem in Shopify, Integrating third-party systems and Shopify supported apps

• Strong understanding of the e-commerce principles and the associated technology/tools

• Comfortable using version control systems (Bitbucket/GitHub)

• The ability to use Shopify Plus features including scripts and flow to best utilize the front and backend capabilities of the Shopify platform in building, launching and maintaining Shopify web-stores

• Strong skills in MySQL, CSS, HTML5, jQuery, JavaScript, Web Services

• Knowledge of additional platforms will be a plus

• Strong Object-Oriented Programming concepts

What you’ll bring?

• Education: Bachelor's Degree in IT, Computer Science, Computer Programming, or a similar field

• 3-5 years of experience developing within the Shopify 

• 3-5 years of experience in front-end technologies including, but not limited to, JavaScript, AJAX,HTML, CSS, SASS, XML

• Strong hands-on experience in daily eComm execution and process optimization

• Interest in staying current and applying the most current best practices

• Able to work effectively in a fluid, fast-paced environment.

Job Description:

Mr n Mrs Pet, a leading pet store, is seeking a highly motivated and experienced individual for the Pre Sales position. As a Pre Sales representative, you will be responsible for providing expert advice on pet, assisting customers in identifying the right pets for them, and meeting sales targets.

Responsibilities:

• Assist customers with selecting pets such as dogs, cats, and small pets.
• Meet or exceed daily, weekly, and monthly sales targets.
• Build and maintain relationships with customers by providing exceptional customer service.
• Respond to customer inquiries in a timely and professional manner.

Requirements:

• Minimum 6 months to 3 years of experience in pre-sales or a related field.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Passion for pets and expertise in pets, particularly for dogs, cats, and small pets.
• Ability to work flexible hours including weekends and holidays.
• Good computer skills and ability to learn new software programs.
• High school diploma or equivalent; some college coursework preferred.

Working days: The job requires 6 working days with rotational offs.

If you are a highly motivated individual with a passion for pets and expertise in pet  dogs, cats, and small pets, we encourage you to apply for this exciting opportunity with Mr n Mrs Pet.

Technical Requirement :

- Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes

- Familiarity with RESTful APIs to connect Android applications to back-end services

- Strong knowledge of Android UI design principles, patterns, and best practices

- Experience with offline storage, threading, and performance tuning

- Strong knowledge in SQLite Database

- Experience in designing and developing custom controls for Android.

- Solid foundation in data structures, algorithms, and object orientation design.

- Capabilities to write and execute unit test cases.

- Independent researching, solution finding, analysis and problem solving skills and capabilities.

- Should have a strong knowledge of OOPS and intermediate knowledge of front-end GUI design and development.

- Should have knowledge of Kotlin

- Should have experience in MVC / MVVM Architecture.

- Good in Analytics and Communication

• Should have strong PR with Builder/Architecture/Interior Designers organizations that undertake luxury projects.
• End to end sales & lead generation for luxury ceiling fans sales
• Outstanding communication & interpersonal abilities
• Commercial awareness
• Prior experience in related field will be an advantage

• Grow business month on month - Identify and map prospective clients, forecasting revenue monthly/quarterly and negotiating the terms of agreement.
• Focus on growing new relationships with key partners, negotiate contracts and pursue ways to secure long-term relationships.
• Primary responsibility will be to understand client requirements & on-board quality Affiliates / Publishers / Ad networks to deliver required quality & numbers through research, referrals, networking, cold calling, data feeds and emails.
• Media buying (both mobile and PC web traffic of CPA, CPC, CPL, CPI, CPS, CPT, CPR, CPV, CPA traffic.
• Close coordination with BD & Client Servicing Team.
• Negotiate and manage commission structures for affiliates
• Thorough knowledge of attribution platforms Appsflyer, Branch, Singular, Adjust, Kochava etc.
• Troubleshooting tracking issues at publisher end. Ensure timely resolution of publisher queries through proper escalation.
• Develop business strategies to improve affiliate program.
• Maintain open communication with all affiliates on the day-to-day issues. Communicate with new and existing affiliates regarding upcoming promotions and optimization opportunities.
• Allocate targets to affiliates and ensure that targets for the respective campaigns are met within specified timelines.
• Stay current with trends in affiliate marketing and identify new opportunities.
• Interacting with advertisers along with the demand team to understand campaign performance & to further optimize campaigns.

• 3-6 years professional experience in Affiliate Marketing.
• Working knowledge of HasOffers, Affise, Trackier, and other Tracking Platforms.
• Bachelors or above from an accredited university or college
• Candidates should have very good connection with Affiliates / Publishers / Ad networks. 
• Core Affiliate Industry/Performance Marketing Experience.
• Strong data analytical skills.
• Team management skills as well as ability to work independently.
• Thorough understanding of the types of fraud in Web or Mobile.
• Must have existing relationship with wide array of Affiliates / Publishers / Ad Networks.
• Strong understanding of attribution mechanisms, cookies, pixels, tracking platforms & MMPs

      Other Benefits:

•  Insurance - Medical Insurance Coverage of 3,00,000 for individual, spouse and kids. *Option of including parents and higher coverage amount of 5,00,000 
• Professional Development - Reimbursement towards relevant courses that can help you grow your career and build your knowledge level. 
• Food - Lunch, Tea and Snacks. All you can eat! 
• Work Culture- Flexible Result Oriented Work Environment 
• Dress - We aren’t buttoned down. Wear anything you’re comfortable in. Wear any comfortable dress you like to the office – and be as comfortable at work 
• Foosball - Whether you want to pick up the game or master your skills, you’ll find plenty of people to play with 
• TGIF - We’ll find something to do at the end of each week. 
• Work hard, party harder!

Our client is more than 2 decades old NBFC registered with the RBI. The company was set up with an aim to empower rural entrepreneurs, SMEs, and small institutions by micro-financing. The company has come a long way since its inception in 1992 and has evolved with time with the introduction of its App in the small loans sector. At present, the company has more than 5000 employees and has serviced millions of borrowers to accomplish their dreams.

• Translating designs and wireframes into high quality code
• Designing and maintaining high performance, reusable, and reliable Java code
• Ensuring the best possible performance and quality of the application
• Identifying and fixing bugs
• Helping maintain code quality and automatization

Desired Candidate Profile