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Walkover Web Solutions Pvt. Ltd. logo
Senior Support Executive
Walkover Web Solutions Pvt. Ltd.'s logo

Senior Support Executive

Shubhangi  Shekhar's profile picture
Posted by Shubhangi Shekhar
2 - 5 yrs
₹2L - ₹5L / yr (ESOP available)
Indore
Skills
Technical support
Tech Support
Accounting knowledge

Description

We are looking for a Senior Support Executive to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software problems and help our customers with our services. Senior Support Executive responsibilities include handling technical support associates and being familiar with using remote desktop connections to provide immediate support. You will use email, chat, and call to give clients quick answers to product-related queries. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals. If you’re naturally a helper, enjoy assisting people with software queries, and are able to explain technical details simply, we’d like to e-meet you. Ultimately, you will be a person our customer's trust. They will rely on you to provide timely and accurate solutions to their technical and non-technical queries.

 

Responsibilities

  • Managing the team of Technical Support Associates and ensuring that they are performing well.
  • Research and identify solutions to software queries.
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical/non-technical query
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open querries at one time
  • Prepare accurate and timely reports for yourself and team.
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients

Requirements

  • 2-3 years of proven experience in the field of technical support
  • Ability to diagnose and troubleshoot basic technical queries
  • Familiarity with remote desktop applications and help desk software.
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Understanding of how API works.
  • Good to have basic accounting knowledge.

Benefits

  1. Flexible Work hours
  2. Flat Organisation Structure
  3. Contribute to the growth of the product
  4. Health and Skill Development benefits
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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About Walkover Web Solutions Pvt. Ltd.

Founded :
2007
Type
Size
Stage :
Profitable
About
About Us With over 3 years of expertise in Web-based Application development, Walkover Web Solutions Pvt. Ltd. has become a leader in information technology consulting and service provider. Walkover team works with the aim to bring innovative and productive services that add value to its society. We deal in internet based products with our in house development team. Walkover provides currently 5 services with 15 in line (coming very soon). By clicking on individual service, you can know more about it. We have clients in these services from all over the world with 4 registered offices worldwide. Few of our Products: http://MSG91.com http://LifeTimeSEO.com http://SaveandSearch.com http://Hostnsoft.com http://phone91.com http://iNeedName.com Specialties PHP Development, Android Development, Online Marketing, Website Designing
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Connect with the team
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Megha Saluja
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Shubhangi Shekhar
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Greetings from Black and White Business Solutions

 

We have huge openings for "Domestic & International Voice Process"

 

 

 

Eligibility Criteria:

 

10th/PUC/ITI/Diploma/Graduate/PG anything is fine.

Good communication skill.

 

 

Work Location: All over bangalore

 

Interview Location: Indiranagar

 

Salary Package:13000-31000 + Incentives Based on your Interview Performance

 

 

Job Description:

 

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Looking for immediate joiners.

 

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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
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