ERP Implementation Executive

Roles & Responsibilities:

• Bachelor’s degree in Computer Science, Information Technology or a related field

• Experience in designing and maintaining high volume and scalable micro-services architecture on cloud infrastructure

• Knowledge in Linux/Unix Administration and Python/Shell Scripting

• Experience working with cloud platforms like AWS (EC2, ELB, S3, Auto-scaling, VPC, Lambda), GCP, Azure

• Knowledge in deployment automation, Continuous Integration and Continuous Deployment (Jenkins, Maven, Puppet, Chef, GitLab) and monitoring tools like Zabbix, Cloud Watch Monitoring, Nagios Knowledge of Java Virtual Machines, Apache Tomcat, Nginx, Apache Kafka, Microservices architecture, Caching mechanisms

• Experience in enterprise application development, maintenance and operations

• Knowledge of best practices and IT operations in an always-up, always-available service

• Excellent written and oral communication skills, judgment and decision-making skills

Requirements

• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, Javascript (React.js), XML, jQuery)
• Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js)
• 8 - 10 years of overall experience including 3+ years in mentoring & leading a high-performance team
• Experience developing desktop and mobile applications
• Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
• Have a strong understanding and appreciation for design first thinking and quality of user experience
• Be well-versed in sprint estimation, planning, tracking, change management and delivery, with prior experience of Agile-based development environments
• Strong command on vanilla/core JavaScript
• Knowledge of UI optimisations and performance.
• Deeper understanding of Chrome Dev Tools. Should understand the nuances of the timeline for perf monitoring.
• Deeper understanding of network layer, HTTP, HTTPS, cookies, local storage.
• Good communication skills, good visual design sense, in-depth experience in developing web-based applications.
• Strong technical aptitude and a good knowledge of CSS fundamentals

We are seeking a skilled DevOps Engineer with 3+ years of experience to join our team on a permanent work-from-home basis.

Responsibilities:

• Develop and maintain infrastructure using Ansible.
• Write Ansible playbooks.
• Implement CI/CD pipelines.
• Manage GitLab repositories.
• Monitor and troubleshoot infrastructure issues.
• Ensure security and compliance.
• Document best practices.

Qualifications:

• Proven DevOps experience.
• Expertise with Ansible and CI/CD pipelines.
• Proficient with GitLab.
• Strong scripting skills.
• Excellent problem-solving and communication skills.

Regards,

Aishwarya M

Associate HR

Job Description: Java Full Stack Developer 

Skills 

Primary 

• Java, J2EE, Spring MVC 
• Hibernate or other ORM 
• Web technology and security, REST framework 
• Any one UI technology and ready to learn a new one. 
• Database knowledge (MySQL, Oracle, Postgres) 
• Unit testing frameworks 
• Version Control (Eg., Git) 

Good To Have 

• JQuery, XML, HTML5, AngularJS/Angular and other UI technology
• Shell Scripting 
• Python 

Key Responsibilities 

• Contribute in all phases of the development lifecycle
• Write well designed, testable, efficient code
• Ensure designs are in compliance with specifications
• Prepare and produce releases of software components
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review
• Stay up-to-date on emerging technologies 

Requirements 

• 2 to 5 years of work experience as a Java Developer or similar role 
• BS/MS degree in Computer Science, Engineering or a related subject 
• Proven hands-on Software Development experience
• Proven working experience in Java development
• Hands on experience in designing and developing applications using Java EE platforms
• Object Oriented analysis and design using common design patterns. 
• Profound insight of Java and JEE internals (Classloading, Memory Management, Transaction management etc)
• Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)
• Experience in developing web applications using at least one popular web framework
•  Experience with test-driven development

Job Benefits and Compensation 

• WebShar offers a very competitive salary depending on experience 
• 24 days paid vacation each year (CL, PL, SL), earned at a rate of 2 days per month. 
• MacBook Pro 
• Flexible time / and availability to work from home from time to time 
• Medical insurance 
• Team outing and lunches, 
• Reimbursement as per HR policies 

○ Internet reimbursement upto 1500 

○ Commutation reimbursement upto 6000 

○ ISD reimbursement

We at Zoop.one are looking for a technically savvy Customer Success executive who possesses a strong drive for results.

Duties for the Customer Success Executive will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.

Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients

What you’ll do:

Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

Tools and Skills Required

Must Have:

Highly organized and able to multi-task.

Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.

Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)

Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills

Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, etc.)

Strong Technical Background.

What’s attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.

• Health Memberships 
• Sports Subscriptions 
• Entertainment Subscriptions 
• Key Conferences and Event Passes
• Learning Stipend 
• Team Lunches and Parties 
• Travel Reimbursements 
• ESOPs 

That’s what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!