QA Lead

About the company we are hiring forHere, we are passionate about helping vacation rental owners and managers

grow their business. Backed by Bessemer Venture Partners, we have grown to the global

leader of short term rental revenue management systems that drive revenue growth. We

attribute our success to our belief that the people are the most important part of a

business, and our commitment to being a fantastic place to work.

It's with that in mind thatit is looking to add a Customer Support Generalist to our

growing team. Working in the CEST time zone and reporting to the Senior Manager of

Global Support, you will have the opportunity to help support our internal teams and

accelerate our growth. We believe in bringing your whole self to work. We are committed to

building a diverse team and embracing an inclusive culture. If you are looking to get in on

the ground floor of a high-growth startup and be a part of a founding team, we’re excited to

chat with you.

Before reading further...

It is passionate about diversity and cultivating our team’s potential. If you’re hungry

for a good opportunity, but don't meet every point in this job description, please apply

anyway!

As our Customer Support Generalist, you’ll be responsible for:

 Supporting our internal Customer Experience Team by fulfilling Partner Requests

 Uploading settings in Bulk for our Partners

 Assisting in Property Management System Migrations

 Adding newly translated articles to our Help Center and updating existing articles

 Collaborating cross-functionally to share and learn from best practices

 Assisting our Customer Success team to prep for Executive Business Reviews

 Assisting our Customer Success team with Booking Reviews

 Providing thoughtful, empathetic, and personalized email communication postimplementation

 Be ready to assist other areas of the business as needed

So what kind of person are we looking for in this role? The person who will be successful

in this role will be:

 Curious: By nature, you have a knack for learning the ins-and-outs of software

 Going: You love going above and for teammates and customers

 Detail Oriented: You have a unique ability to proactively identify and address all

customer concerns and colleague needs with thoroughness and precision.

 Empathetic: You provide thoughtful communication which is the foundation of

strong relationships.

 Outgoing: You are enthusiastic and confident in your ability to quickly connect with

new people

Now that we’ve told you what the job looks like, here are the qualifications we're looking

for in a candidate:

 1+ years of experience working in Customer Support or Service

 Willing and able to work in the CEST Time Zone

 Fluent in Spanish

 Strong communication skill and experience communicating difficult, technical

concepts in a professional and thoughtful way

 An empathetic approach with the ability to understand customer pain points and

genuine desire to help our internal team resolve issues

 A drive to identify creative ways to improve the customer experience and don’t

hesitate to suggest new, out-of-the-box ideas

 The desire to dive into issues and understand what is going on beneath the surface.

You know when something is over your head and are not afraid to ask for help

 Experience balancing multiple tasks and customer needs simultaneously. Ability to

prioritize your workday independently

 Ability to handle working in a fast-paced work environment

 Experience working with software or the ability to learn a wide variety of tools.

 Clear, concise, and effective written and oral communication skills.

 Familiarity with Property Management Systems and/or the vacation rental market

 Advanced Excel knowledge ex. Data matching, Vlookups, etc.

So what can you expect after you apply? Your application will be personally reviewed by a

member of the hiring team and if there is a match in your experience and the role,

you will:

 Have a video conversation with someone on our Recruiting team. This is a high-level

conversation about your experience and interest, but also an opportunity for you to

learn more about us

 Complete a writing assignment

 Meet with our Manager of Global Support for a deeper dive video conversation

 Meet with Director of Special Projects, and Head of Commercial

 Speak with our Co-Founder as a final step

Ever dreamed of being part of new product initiatives? Do you feel the energy and excitement of working on the first version of a product, bringing an idea from paper to life? Are you eager to work on SaaS products that have the potential to become the next Uber, Airbnb, or Flipkart? If so, this is the opportunity for you!

Join our team and be at the forefront of developing cutting-edge SaaS products. Our organization relies on its central engineering workforce to develop and maintain a diverse product portfolio across multiple startups. With our constantly growing portfolio, you’ll have the chance to work with different technologies, architectures, and frameworks—a perfect environment for passionate tech enthusiasts!

Job Description:

We are seeking an experienced IT Project Manager with 3+ years of experience to lead complex technical projects from inception to completion. The ideal candidate will have a deep understanding of SDLC methodologies, system architecture, and technology stacks, with the ability to engage effectively with engineering and product teams to ensure project success.

Key Responsibilities:

• Manage Projects: Oversee multiple complex projects, develop and maintain schedules, and ensure timely delivery.
• Technical Collaboration: Validate business requirements and translate client needs into actionable tasks.
• Lead Agile/Scrum: Guide sprints, backlog grooming, and retrospectives using tools like Jira and MS Project.
• Cross-Functional Teamwork: Manage relationships with cross-functional teams to ensure project alignment.
• Stakeholder Communication: Provide regular updates on project progress, risks, and key milestones.
• Resource & Budget Management: Allocate resources, manage budgets, and optimize team time management.
• Mentorship: Mentor teams on bot-building processes and contribute to the development roadmap.

Qualifications:

• Experience: 3+ years as an IT Project Manager, preferably with consumer-facing products.
• Education: Bachelor’s/Master’s in Engineering, preferably from a Tier 1 institute.
• Skills:
• Strong understanding of SDLC, system architecture, and various tech platforms (Android, iOS, Web, Voice).
• Experience in Agile/Scrum methodologies and tools (Jira, MS Project, etc.).
• Excellent problem-solving, analytical, and communication skills.
• Ability to thrive in a fast-paced, ambiguous environment.

Preferred:

• Experience in the Chatbots/AI domain and a strong understanding of the consumer internet ecosystem.
• Experience working in startups or entrepreneurial settings.

About CAW Studios:

CAW Studios is a Product Engineering Company of 50+ super-geeks based out of Hyderabad. We run complete engineering (Dev + DevOps) for several products like Interakt, CashFlo, KaiPulse, and FastBar. We are also part of the global engineering teams for Haptik, EmailAnalytics, SenorPago, and GrowthZone.

We are obsessed with automation, DevOps, OOPS, and SOLID principles. We are not limited to one tech stack—we are focused on solving problems.

Know More About CAW Studios: 

Find us: https://goo.gl/maps/dvR6L26JUa42 

Website: https://www.cawstudios.com/

Know More: https://www.cawstudios.com/handbook

Senior – Software Engineer (Microsoft Technologies)

About Kanerika

Who we are

Kanerika Inc. is a premier global software products and services firm that specializes in providing innovative solutions and services for data-driven enterprises. Cofounded by Wharton Business School Alumnus, our focus is to empower businesses to achieve their digital transformation goals and maximize their business impact through the effective use of data. We leverage cutting-edge technologies and industry best practices to deliver custom solutions that help organizations optimize their operations, enhance customer experiences, and drive growth.

Awards and Recognitions

Kanerika has won several awards over the years, including:

·       Best Place to Work 2022 & 2023 by Great Place to Work®

·       Top 10 Most Recommended RPA Start-Ups in 2022 by RPA Today

·       NASSCOM Emerge 50 Award in 2022

·       Kanerika has also been recognized for its commitment to customer privacy and data security, having achieved ISO 27701, SOC2, and GDPR compliances.

·       Featured as Data Analytics Services provider at Good Firms  

Working for us

Kanerika is rated 4.8/5 on Glassdoor, for many good reasons. We truly value our employees' growth, well-being, and diversity, and people’s experiences bear this out. At Kanerika, we offer a host of enticing benefits that create an environment where you can thrive both personally and professionally. From our inclusive hiring practices and mandatory training on creating a safe work environment to our flexible working hours and generous parental leave, we prioritize the well-being and success of our employees. 

Our commitment to professional development is evident through our mentorship programs, job training initiatives, and support for professional certifications. Additionally, our company-sponsored outings and various time-off benefits ensure a healthy work-life balance. Join us at Kanerika and become part of a vibrant and diverse community where your talents are recognized, your growth is nurtured, and your contributions make a real impact. See the benefits section below for the perks you’ll get while working for Kanerika.

We are looking for you

We are rapidly expanding in the Analytics, AI & Intelligent Automation space working with global clients to solve their high-priority business needs through various technologies including .net core, c# and related Microsoft technologies.  We are looking for an experienced Full Stack .Net Technology Development experienced professional to accelerate this growth and expand the Microsoft Technology practice across various technologies like .NET , C#, Azure SQL, REST APIs, Web Services, Azure, ASP.NET Razor Pages , Blazor, Azure API Management, Azure Functions, MSAL, Entra ID and other MS analytics technologies.

You must have experience in building high-performing, scalable, enterprise-grade automation solutions as well as either managed or aspired to manage small to big size technology teams. We are looking for you if you are a team player, a customer-focused, self-motivated, and responsible individual who can work under pressure with a positive attitude. You should have good verbal and written communication skills. You should be process-oriented and demonstrate the quality first approach.

Job Location – Hyderabad

What you’ll bring

·       B. Tech. computer science or equivalent

·       5 – 12+ years of experience in a handson- technical role, ideally for a lead system integrator(s).

·      Hands-on experience in software design, development, testing and system integration

·       Strong knowledge of Object-Oriented Analysis and Design

·       Hands-on experience with Microsoft technologies, specifically: .NET Core, C#, ASP.NET MVC, Entity Framework, ADO.Net, Web API. Entity Framework Core, SQL Server, Mongo DB, JSON/XML, RESTful and SOAP-based web services, Angular, HTML, CSS, jQuery.

·       Excellent problem-solving skills

·       Ability to develop solution architecture designs, demos and present them to clients and other stakeholders

·       Ability to prioritize and plan complex work in a rapidly changing environment with result orientation to deliver organizational benefit

·       Strong conceptual and analytical skills with demonstrated outside-the-box problem-solving skills

 What you will do

Key Responsibilities includes:

·       Design, Architect and Build  .Net applications in Logistics/Insurance Domains 

·       Mentor Team members 

·       Prioritize and plan complex task and deliver with consistent updates without follow-ups

·       Work independently with less monitoring

·       Enable pre-sales to complete the proposal with right technical solutions and architecture 

·       Build Case studies of every project that you will execute and deliver

·       Actively Participate in organization wide initiatives in hiring new talents, marketing drives etc.

·       Collaborate with peer leaders and contribute to company’s growth

·       Participate in Learning & Development Initiatives (offsites) for leaders at Kanerika

·       Define performance and business goals for team members and review them on monthly basis

·       Review and Enforce HR processes for the team members 

Employee Benefits.

Kanerika offers an excellent performance-linked incentives to high performing individuals. As an Engineering manageryou will be working on company’s products, research & development and impacting revenues and scaling.

1. Culture:

·       Open Door Policy: Encourages open communication and accessibility to management.

·       Open Office Floor Plan: Fosters a collaborative and interactive work environment.

·       Flexible Working Hours: Allows employees to have flexibility in their work schedules.

·       Employee Referral Bonus: Rewards employees for referring qualified candidates.

·       Appraisal Process Twice a Year: Provides regular performance evaluations and feedback.

2. Inclusivity and Diversity:

·       Hiring practices that promote diversity: Ensures a diverse and inclusive workforce.

·       Mandatory POSH training: Promotes a safe and respectful work environment.

3. Health Insurance and Wellness Benefits:

·       GMC and Term Insurance: Offers medical coverage and financial protection.

·       Health Insurance: Provides coverage for medical expenses.

·       Disability Insurance: Offers financial support in case of disability.

4. Child Care & Parental Leave Benefits:

·       Company-sponsored family events: Creates opportunities for employees and their families to bond.

·       Generous Parental Leave: Allows parents to take time off after the birth or adoption of a child.

·       Family Medical Leave: Offers leave for employees to take care of family members' medical needs.

5. Perks and Time-Off Benefits:

·       Company-sponsored outings: Organizes recreational activities for employees.

·       Gratuity: Provides a monetary benefit as a token of appreciation.

·       Provident Fund: Helps employees save for retirement.

·       Generous PTO: Offers more than the industry standard for paid time off.

·       Paid sick days: Allows employees to take paid time off when they are unwell.

·       Paid holidays: Gives employees paid time off for designated holidays.

·       Bereavement Leave: Provides time off for employees to grieve the loss of a loved one.

6. Professional Development Benefits:

·       L&D with FLEX- Enterprise Learning Repository: Provides access to a learning repository for professional development.

·       Leadership Program with IIM – Shortlisted leaders to participate in leadership program with Indian Institute of Management.

·       Mentorship Program: Offers guidance and support from experienced professionals.

·       Job Training: Provides training to enhance job-related skills.

·       Professional Certification Reimbursements: Assists employees in obtaining professional certifications.

·       Promote from Within: Encourages internal growth and advancement opportunities.

• 5 to 7 years of professional experience in Siebel design and development
• 4 years of at least working experience in public sector eServices implementations
•  Low/No-Code development experience
•  Hands-on experience in Siebel 8. x configuration (including Siebel Tools, workflows, Siebel Scripting, Run time Events, DVM, and Siebel Open UI) is required
•  Hands-on experience in Siebel EAI Technologies HTTP, FTP, XML Transports, Web Services, and Integration workflow Processes.
•  Experience in Siebel Scripting (eScript/SVB), Business Services, & using Siebel Adapters/Connectors/APIs
•  Experience in JQuery and Ajax is highly preferred
• Siebel BI Publisher reports, contracts and agreements experience is highly preferred
•  Functional experience of Siebel 8. x Application is preferred
• Knowledge/experience in analyzing and transforming business requirements into functional design is preferred
•  Knowledge/experience in MS CRM Dynamics is preferred

Core Competency:

• Extensiveexperiencewith C#and ASP.net/.NETCore 2.0 / .NET WebAPI coreframework framework • concepts and fundamentals/ MVC and EF. • REST Web services&API Experience • Strong architectural knowledge with two or more of - MicroServices, 12 FactorApplications and • EventDriven architectures • Messaging knowledge(Topics,Queues&PublishSubscribe) • Knowledge of AWS, Docker and Kubernetes • Experience with databasedevelopmentincluding relational databasedesign,SQL, andORM • Agile Delivery experience • Deploying .Net Core web application/api inWindows and Linux • Experience withweb developmenttechnologiesincludingASP.NET, MVC3, EF, HTML,JavaScript, • JQuery, AJAX and CSS,LINQ. • Experience with core Microsoft.Nettechnologiesincluding:WCF, LINQ, and EF • Experience designing and developing enterprise gradesoftware • Experience with source controlmanagementsystems and deployment environment • Experience with debugging, performanceprofiling and optimization. • Comprehensiveunderstandingof object-orientedand service-oriented applicationdevelopment,techniquesand theories • Internallymotivated, able towork proficientlyboth independently and in a teamenvironment • Strong communication skills with both internal team members and external businessstakeholders • Experience with userinterfacedesign and prototyping

Responsibilities:

• Engage directly with customers to design, develop, and deploy AI enterprise applications on the 
• Become an expert in application design and development on the ; lead design and code reviews of end-to-end customer applications
• Perform enhancement, testing, and troubleshooting, of applications with and on behalf of customers
• Continuously identify technical risks and gaps; devise mitigation strategies in anticipation of customer needs
• Write specifications, documentation, and user guides for customer applications

 Required Qualifications:

• Bachelor’s degree in a Science, Technology, Engineering or Math (STEM) field
• 3+ years professional experience in a customer-facing role building enterprise cloud software applications
• Solid understanding of cloud computing concepts
• Solid understanding of databases types and trade-offs
• Demonstrated proficiency in Java and/or similar programming languages
• Working knowledge of Agile software development methodology
• Strong analytical ability and problem-solving techniques
• Strong organizational skills with high attention to detail
• Excellent interpersonal skills with the ability to work effectively in a cross-functional team

 Preferred Qualifications:

• Bachelor’s degree in Computer Science or equivalent field; graduate degree in complimentary STEM or Business field
• Experience building and deploying AI-based enterprise applications
• Solid understanding of common machine learning techniques, applications, and trade-offs
• Demonstrated proficiency in javascript and/or similar programming language
• Domain expertise in one or more of the following industries: Aerospace, Financial Services, Healthcare, Industrial Manufacturing, Oil & Gas, Public Sector, Power & Utilities, Supply Chain, Telecommunications
• Proficiency in time series analysis, data cleansing, and data normalization

Job Role- Senior Developer - Full Stack with Front End Focus

Location- Remote (WFH)

Experience- 6+ years

Work Shift- Uk Shift

Salary Budget- 15-30 Lakh(open for the right candidate)

Note- must have a strong command of both written and spoken English.

We are looking for a number of strong developers - full stack, with strong front-end experience.

We are a full-service Digital Agency & Software Development Company based in UK. We develop high end bespoke software & applications, mobile apps and websites across all sectors, both commercial and not-for-profit.

• 6+ years professional experience
• Proficiency in building REST based APIs, using Laravel (PHP 7+) for complex workflow systems.
• Expertise building component-based web apps/SPAs in JavaScript / ES6 and TypeScript using Vue.js / Vue 2 & 3. 
• Excellent knowledge of CSS and experience in writing stylesheets in SASS
• Proficient understanding of git
• Node.js and npm
• Strong troubleshooting, debugging, and problem-solving skills.
• An ability to quickly get to grips with new systems; whether that be shiny new tech or existing/legacy developments.

• Zend Framework 1, 2 & 3
• Docker
• Mobile app development
• React Native
• ElasticSearch
• Redis
• DevOps
• GitLab pipelines
• Swagger / OpenAPI
• Severless
• Good understanding of core AWS components and how best to utilise them in projects i.e. S3, SQS, SES, Cloudfront etc.

• Working closely with your team to develop and deliver high-end solutions using Agile.
• Coding and deploying new features.
• Ensuring our web applications and components are accessible, responsive, performant, and bug-free for recent versions of web browsers across all popular platforms.
• Ensuring all code is readable, well documented and testable.
• Working with a fantastic group of individuals in a busy but relaxed working environment. 
• Working on some new developments, some significant enhancements to existing system and some support activities