- Location(s): Pune
- Job Role: Customer Support Executive
Responsibilities
- Interact with users through a series of actions and answer all queries, and resolve issues via chat.
- Maintain and update records for daily queries and escalation.
- Support the roll-out of new application features.
- Troubleshoot systems, and network problems, diagnosing and solving software issues at users' end.
- Escalate problems that cannot be fixed at tier-one support and update users on the status of problems.
- Assist with high-severity requests or issue escalations as needed.
Requirements
- Must be a graduate in any stream.
- Effective written and spoken English communication skills.
- Must be Articulate and Spontaneous in Active conversations to handle tough situations.
- Ability to recognise the sensitive nature of issues and maintain confidentiality.
- Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication.
- The willingness and curiosity to learn new environments and develop new skills.
- A high degree of intensity, follow-through, and collegiality.
- Strong attention to detail with an ability to organize, prioritize and manage multiple tasks in a timely manner.
- Ability to thrive in high-demand, high-pressure situations.
- Should be flexible in working on the US- Time Zone
About CrelioHealth:
CrelioHealth (formerly LiveHealth) is an IT product company in the Health care domain. We are an almost decade-old IT product organisation.
We are a flourishing, Open & Flexi culture organisation with a youthful team.
We are a group of young enthusiasts who are passionate about building the best line of products in healthcare diagnostics. Our product is LIMS & CRM used for Pathology Labs & Hospitals.
Our Product -
- CrelioHealth LIMS - Web-based LIMS (Laboratory Information Management System) and RIS (Radiology Information System) solution for automating your processes & managing the business better
- CrelioHealth CRM- Patient booking and engagement tool to take patient experience to the next level.
- CrelioHealth Inventory - Online platform to manage your lab inventory, stock, and purchases
Org link - https://creliohealth.in/">https://creliohealth.in/
We are voted as the #14 rank in G2’s List of Best Software Sellers for 2021.CrelioHealth (formerly LiveHealth) is a cloud-based LIS and RIS solution that enables Laboratory staff, doctors, and patients to easily access and manage medical information using the same platform. Find out more at https://creliohealth.com/">https://creliohealth.com/ or get updates on https://blog.creliohealth.in/">https://blog.creliohealth.in CrelioHealth for Diagnostics
https://blog.livehealth.in/">Blog - CrelioHealth for Diagnostics

About Crelio Health
About
CrelioHealth (formerly LiveHealth) is a cloud-based LIS and RIS solution that enables Laboratory staff, doctors, and patients to easily access and manage medical information using the same platform.
We give diagnostic labs the ability to automate their processes at scale, therefore enhancing the patient experience and lowering their overall operating expenses. CrelioHealth encompasses more than a single product or service in its whole. It is an ecology that is driven by the experience. The company's mission is to find a solution to the most basic issue facing the healthcare system, which is the exchange of medical information. We offer a platform for both healthcare practitioners and patients, on which we manage and keep medical records, in addition to a great deal of other functionality.
The economy of India is undergoing a transition toward being more connected and educated. This indicates that individuals have gained the education necessary to make judgments based on accurate information. CrelioHealth's mission is to become the go-to app for managing medical information, linking providers, patients, and physicians on a unified platform.
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- We are a startup team of 60+ amazing & diverse individuals from various backgrounds, ethnicities, and ages.
- We are an employee-first Product Company (not a service-based business), and you get to be a part of an amazing product roadmap.
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Founder’s LinkedIn profile
Dheeraj Pandey
(Founder, Investor, & Then-CEO of Nutanix / One of the Indian origin guy out of 10 Board Member of- Adobe / Alumni- IIT, Kanpur & University of Texas, Austin)
https://www.linkedin.com/in/dpandey/">https://www.linkedin.com/in/dpandey/
&
Chandra Nath
(Vice President- Nutanix/ Vice President, Head of International- Ola (ANI Technologies Pvt Ltd) – Alumni- IIT, Kanpur, The University of Chicago Booth School of Business)
https://www.linkedin.com/in/chandranath/">https://www.linkedin.com/in/chandranath/
&
Manoj Agarwal
(Co-Founder at Stealth Startup, Previously SVP Engineering & GM Hybrid Cloud at Nutanix/ Alumni- IIT, Kanpur)
https://www.linkedin.com/in/devreveler/">https://www.linkedin.com/in/devreveler/
- Headquarters: Austin, Texas, United States
- Year founded: 2020.
- Work Location: Bangalore
- Team size: 35-40 (In US from companies like Google, Airbnb, Blizzard, Facebook, Palantir, Microsoft, CapitalOne, Nutanix and Confluent)
- Funding: 50 M USD (raised the largest seed round in the history of Silicon Valley)
Note:
We already have a team of 30-35 people in San Jose, California, United States, now we are building a new team in india and they are hiring 0-5 years of rock stars from top notch colleges (Top 5 ranked IIT’s only & BITS) & companies only.
Note:
Basically, I did not have the exact JD with myself, but I can arrange an Exploratory call for you with above senior and core members of a company (Dheeraj/Chandra/Manoj).
Job Role – Backend developer.
If you think, you are one of them then please reply with your interest and we will take your candidature ahead for next level of evaluation. (No Bar of budget for strong candidate).
Looking forward to taking you to the next level of technology.
Warm Regards,
Rahul Rajput
Senior talent acquisition



What you will do
- Build some of the most crucial infrastructure using web and Android technologies for both internal and external users
- Gather feedback from users for fast iteration of products
- Take ownership of features and products
- Grasp new technologies at extremely fast pace
About You
- Solid fundamentals in computer engineering/science
- Proficient in one or both of Android and web Javascript development
- Bonus: UI/UX skills
- Clean, robust and maintainable code style
- Relentless work ethic
- Strong moral fiber
- Exceptional cognitive abilities
- Proven and verifiable track record of excellence in fields other than just academics
- Embrace responsibility and leadership through accountability
- Good English speaker, reader and writer
- Winner
If you are interested, we have a little brain teaser. Send us a message introducing yourself and we will share the brain teaser.


