- Location(s): Pune
- Job Role: Customer Support Executive
Responsibilities
- Interact with users through a series of actions and answer all queries, and resolve issues via chat.
- Maintain and update records for daily queries and escalation.
- Support the roll-out of new application features.
- Troubleshoot systems, and network problems, diagnosing and solving software issues at users' end.
- Escalate problems that cannot be fixed at tier-one support and update users on the status of problems.
- Assist with high-severity requests or issue escalations as needed.
Requirements
- Must be a graduate in any stream.
- Effective written and spoken English communication skills.
- Must be Articulate and Spontaneous in Active conversations to handle tough situations.
- Ability to recognise the sensitive nature of issues and maintain confidentiality.
- Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication.
- The willingness and curiosity to learn new environments and develop new skills.
- A high degree of intensity, follow-through, and collegiality.
- Strong attention to detail with an ability to organize, prioritize and manage multiple tasks in a timely manner.
- Ability to thrive in high-demand, high-pressure situations.
- Should be flexible in working on the US- Time Zone
About CrelioHealth:
CrelioHealth (formerly LiveHealth) is an IT product company in the Health care domain. We are an almost decade-old IT product organisation.
We are a flourishing, Open & Flexi culture organisation with a youthful team.
We are a group of young enthusiasts who are passionate about building the best line of products in healthcare diagnostics. Our product is LIMS & CRM used for Pathology Labs & Hospitals.
Our Product -
- CrelioHealth LIMS - Web-based LIMS (Laboratory Information Management System) and RIS (Radiology Information System) solution for automating your processes & managing the business better
- CrelioHealth CRM- Patient booking and engagement tool to take patient experience to the next level.
- CrelioHealth Inventory - Online platform to manage your lab inventory, stock, and purchases
Org link - https://creliohealth.in/">https://creliohealth.in/
We are voted as the #14 rank in G2’s List of Best Software Sellers for 2021.CrelioHealth (formerly LiveHealth) is a cloud-based LIS and RIS solution that enables Laboratory staff, doctors, and patients to easily access and manage medical information using the same platform. Find out more at https://creliohealth.com/">https://creliohealth.com/ or get updates on https://blog.creliohealth.in/">https://blog.creliohealth.in CrelioHealth for Diagnostics
https://blog.livehealth.in/">Blog - CrelioHealth for Diagnostics
Subodh Popalwar
Software Engineer, Memorres
About Crelio Health
CrelioHealth (formerly LiveHealth) is a cloud-based LIS and RIS solution that enables Laboratory staff, doctors, and patients to easily access and manage medical information using the same platform.
We give diagnostic labs the ability to automate their processes at scale, therefore enhancing the patient experience and lowering their overall operating expenses. CrelioHealth encompasses more than a single product or service in its whole. It is an ecology that is driven by the experience. The company's mission is to find a solution to the most basic issue facing the healthcare system, which is the exchange of medical information. We offer a platform for both healthcare practitioners and patients, on which we manage and keep medical records, in addition to a great deal of other functionality.
The economy of India is undergoing a transition toward being more connected and educated. This indicates that individuals have gained the education necessary to make judgments based on accurate information. CrelioHealth's mission is to become the go-to app for managing medical information, linking providers, patients, and physicians on a unified platform.
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Follow CutshortSubodh Popalwar
Software Engineer, Memorres