Customer Support Engineer

Job Title : Lead – Monitoring

Experience : 8.5 to 14 Years

Location : Gurgaon, Sector 32 (Hybrid – 3 days office, 2 days WFH)

Work Mode : 5 Days Working

Department : Digital IT – Infrastructure & Services

Joining : Immediate to 15–20 days (Buyout option available)

Role Summary :

We are seeking a Lead – Monitoring professional to lead infrastructure, cloud (Azure/AWS), and synthetic monitoring initiatives.

The role demands deep expertise in observability tools, performance optimization, and proactive incident response, driving reliability across global systems.

This is a hands-on, non-admin role focused on engineering and automation, not infra administration.

Mandatory Skills :

Nagios, Microsoft SCOM, Site24x7, Azure/AWS cloud monitoring, performance analysis, incident response, Python/PowerShell scripting

Location Preference :

• Candidates from Delhi NCR preferred.
• Open to North India candidates willing to relocate to Gurgaon.
• Remote work is not available.

Key Responsibilities :

• Lead system performance monitoring using Nagios, Microsoft SCOM, Site24x7.
• Design and manage cloud & synthetic monitoring (Azure/AWS).
• Drive incident resolution and minimize downtimes.
• Build scalable, automated monitoring solutions (Python/PowerShell).
• Create and maintain dashboards, KPIs, reports.
• Collaborate across teams and lead monitoring practices.
• Mentor junior team members, ensuring knowledge sharing.

Good to Have :

• Certifications: ITIL Foundation, Microsoft Certified: Azure Administrator, Microsoft Certified: SCOM, CMP.
• Experience with cloud cost optimization, performance trend analysis.

Note :

• Admin-only profiles are not suitable.
• Strong Azure platform knowledge is essential.

Procurement Management

• Oversee and manage the procurement of raw materials and packaging materials for cosmetic production.
• Identify, evaluate, and establish strong relationships with new and existing suppliers.
• Negotiate contracts, pricing, and terms to ensure cost-effectiveness without compromising quality.
• Ensure timely delivery of materials to maintain seamless production schedules.
• Conduct market research and attend trade fairs/exhibitions across India to source innovative products and stay updated on industry trends.

Production Coordination

• Collaborate with production teams to ensure availability of materials for efficient manufacturing.
• Develop and implement production schedules, optimizing processes to enhance efficiency and minimize waste.
• Coordinate with supply chain and logistics to ensure smooth material flow and inventory management.

Research and Development Support

• Work with the R&D team to identify and procure suitable raw materials for new product formulations.
• Stay updated on emerging trends in cosmetics and skincare to support innovation and development.

Quality Assurance

• Ensure that procured materials meet regulatory and company quality standards.
• Work closely with the quality control team to address any quality issues and implement corrective actions.

Budgeting and Cost Management

• Perform cost-benefit analyses to optimize spending and secure the best value.
• Conduct forecasting and variance analysis to align procurement with financial goals.
• Review and approve expenses related to procurement, ensuring adherence to budgetary constraints.

Team Collaboration

• Collaborate with cross-functional teams, including production, quality assurance, and supply chain, to meet organizational goals.
• Actively participate in team meetings, contributing insights and recommendations for improvement.

Qualifications & Skills:

• Education: Bachelor’s degree in Pharmacy, Chemistry, Chemical Engineering, Cosmetology, or a related field.
• Experience: Minimum of 2-3 years in procurement in the cosmetics, beauty, or skincare industry.
• Strong knowledge of raw material and packaging material procurement.
• Proficiency in production scheduling, market research, and supplier negotiations.
• Excellent communication and interpersonal skills for effective vendor and team collaboration.
• Detail-oriented, with strong organizational and multitasking abilities.
• Proficiency in data analysis and reporting.
• Familiarity with regulatory requirements and industry standards in cosmetics production is an advantage.

Position: Retail sales manager

Experience: 5+ year in jewellery retail sales

salary: Negotiable

Location:: Gurgaon; delhi

Industry: Retail/ Jewellery

Job Summary:

We are looking for an experienced and dynamic Retail Sales Manager to oversee the daily operations of our jewellery showroom. The ideal candidate will be responsible for driving sales, managing staff, ensuring excellent customer service, and maintaining the showroom aesthetics and inventory.

Key Responsibilities:

Sales & Customer Service:

• Achieve and exceed monthly and annual sales targets.
• Build and maintain relationships with customers to enhance loyalty and repeat business.
• Train staff on sales techniques, product knowledge, and customer engagement.
• Ensure high standards of customer service, handling inquiries, concerns, and complaints efficiently.
• Drive promotions, discounts, and festive offers to maximize revenue.

Showroom & Inventory Management:

• Maintain the showroom cleanliness, organization, and visual appeal.
• Ensure all jewellery pieces are displayed attractively as per brand guidelines.
• Oversee stock levels, track sales trends, and coordinate with the purchasing team for restocking.
• Conduct regular stock audits and ensure loss prevention.

Team Management:

• Lead, mentor, and motivate the sales team to achieve showroom goals.
• Conduct training sessions on sales techniques, jewellery trends, and customer handling.
• Schedule shifts and assign duties to optimize workforce efficiency.
• Monitor team performance and provide constructive feedback for improvement.

Marketing & Business Development:

• Implement in-store marketing campaigns and collaborate with digital marketing teams for promotions.
• Engage in local community events to promote brand awareness.
• Identify new business opportunities, partnerships, and collaborations.

Administrative & Compliance:

• Ensure all transactions are processed accurately through billing software.
• Maintain proper documentation of sales, stock movement, and customer records.
• Ensure compliance with legal and company policies, including safety measures and security protocols.

mail updated resume with current salary-

email: jobs[at]glansolutions[dot]com

satish: 88 O2 74 97 43

Position: Administrative Assistant to Management

Experience: 3+ year in an administrative role, preferably in a corporate setting

salary: 30-40k

Education: Bachelor degree in Business Administration, Hospitality, or related field

Location: Surat

Industry: Building material industry

Job Summary:

We are seeking a highly organized and detail-oriented Administrative Assistant to provide support to our management team. The successful candidate will be responsible for managing travel arrangements, corporate credit cards, corporate gifts, and other administrative tasks.

Key Responsibilities:

1. Travel Arrangements: Book flights, hotels, and rental cars for management team members; ensure all travel arrangements are made in accordance to the management.

2. Credit Card Management: Manage 70+ corporate credit cards, including tracking expenses, reconciliations, and ensuring timely payments.

3. Corporate Gift Arrangements: Coordinate and arrange corporate gifts for clients, vendors, and employees, ensuring timely delivery and presentation.

4. Administrative Support: Provide administrative assistance to the management team, including preparing documents, reports, and presentations.

5. Calendar Management: Manage calendars for management team members, ensuring timely scheduling of meetings and appointments.

Skills:

Excellent communication, organizational, and time management skills.

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Ability to work independently and as part of a team.

Strong attention to detail and problem-solving skills.

mail updated resume with current salary-

email: jobs[at]glansolutions[dot]com

satish: 88 O2 74 97 43

•  Experience with Web fundamentals like HTML5, JavaScript, CSS3, and JSP, java, angular etc
•  Good understanding of Object-Oriented JavaScript (OOJS), ES6,
•   Hands-on exp in Web app development using modern client-side MVC frameworks using ReactJS
•   Experience in Full stack development or Back end development
• Thorough understanding of ReactJs and its core principles
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Experience developing custom reusable components in ReactJS
• Proficient understanding of unit testing using JavaScript test frameworks like JEST       Experience integrating REST APIs
• Ability to understand business requirements and translate them into technical requirements     

Role : Nodejs developer

Please find below the JD for the Nodejs developer..

 Role: NodeJs Developer 

We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. A basic understanding of front-end technologies is necessary as well. Responsibilities

 • Collaborate with other members of the team, such as front-end developers

 • Writing reusable, testable, and efficient code 

• Design and implementation of low-latency, high-availability, and performant applications 

• Implementation of security and data protection

 • Integration of data storage solutions • Writing unit test cases • Documenting application changes and developing updates. 

Skills 

• Strong proficiency with JavaScript 

• Experience of Node.js and frameworks available such as Express

 • Practical experience with REST, PostgreSQL, WebSocket, MongoDB, Redis. 

• Understanding the nature of asynchronous programming and its quirks and workarounds 

• User authentication and authorization between multiple systems, servers, and environments 

• Integration of multiple data sources and databases into one system 

• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform • Creating database schemas that represent and support business processes

 • Implementing automated testing platforms and unit tests

 • Proficient understanding of code versioning tools, such as Git

 • Good understanding of front-end technologies, such as HTML5, and CSS3  

Experience Level: Minimum 5 years

About Pace

Started in 1995 by first-generation entrepreneurs from IIMA & FMS Delhi, PACE has evolved from a fledgling NSE Broker to a premier boutique financial conglomerate over the last 25 years. Headquartered in New Delhi, we maintain offices at more than 300 locations in more than 75 cities across India, and our customer base is spread over 34 countries. We have also been consistently nominated as one of the best Investment Advisors in India by ICRA & CNBC. At PACE we are continuously innovating and building highly scalable backend systems and strategies that give a seamless experience to our customers. We are aggressively pursuing Fintech innovation now and working on the ambitious and potentially disruptive Fintech product ‘Pocketful’—a one-of-a-kind stock-broking platform.

About Pocketful (Fintech Division of Pace)

Founded by IIM-Ahmedabad, Yale, and Columbia alumni, Pocketful is a new-age Fintech broking platform, aimed at making financial markets accessible for all. We're constantly innovating and working on a disruptive platform. The team is highly skilled, young, and extremely hungry and we are looking for folks who fit this persona. We are backed by one of India's leading stock brokers Pace Stock Broking Services.

Overview:

• We are seeking an experienced Engineering Manager or Tech Lead to join our dynamic team in the fintech industry, focusing on stockbroking solutions. The ideal candidate will have a strong technical background and leadership experience, with proficiency in our tech stacks: React.js, Flutter, Golang, and MongoDB.
• Responsibilities:
• Lead and manage a team of engineers, providing guidance and mentorship.
• Oversee the design, development, and deployment of high-quality software solutions.
• Collaborate with cross-functional teams to define, design, and deliver new features.
• Ensure best practices in coding, architecture, and security are followed.

Requirements:

• Proven experience as an Engineering Manager or Tech Lead.
• Strong technical expertise in React.js, Flutter, Golang, and MongoDB.
• Excellent leadership and communication skills.
• Experience in the fintech industry, particularly in stockbroking, is a plus.
• Ability to work in a fast-paced, agile environment.

Qualifications:

• Minimum of 5+ years of experience in a technical management role.
• Bachelor's degree in Technology
• Strong project management skills, including the ability to prioritize and manage multiple tasks simultaneously.
• Excellent leadership and communication skills.
• Problem-solving and decision-making abilities.
• Results-oriented with a focus on delivering high-quality solutions.

Other details

Expected CTC: Depending on Experience & Skills

In-Person based out of Okhla, New Delhi

Culture

We’re still early-stage and we believe that the culture is an ever-evolving process. Help build the kind of culture you want in the organization. Best ideas come from collaboration and we firmly believe in that. We have a flat hierarchy, flexible with timings and we believe in continuous learning and adapting to changing needs. We want to scale fast but sustainably, keeping everyone’s growth in mind. We aim to make this job your last job.