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Customer Support Engineer
TopGrep Tech Private Limited's logo

Customer Support Engineer

Arockia Doss's profile picture
Posted by Arockia Doss
1 - 3 yrs
₹2L - ₹4L / yr
Bengaluru (Bangalore)
Skills
Zendesk
API
JIRA
skill iconJavascript

Bachelor’s degree in Computer Science, IT, Engineering, or a related field.

1+ years of experience in a customer-facing technical support role.

Hands-on experience with *Zendesk* and *Jira* for managing and tracking issues.

Proficiency with *API testing tools like Postman*.

Experience writing clear and actionable *Root Cause Analysis (RCA)* documents.

Strong understanding of *SLA management* and escalation workflows.

Excellent communication skills with the ability to translate technical jargon into simple language.

Familiarity with cloud platforms or server-side troubleshooting is a plus, creating troubleshooting guide etc

Willingness to work in a *24/7 on-call rotation* as needed.

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About TopGrep Tech Private Limited

Founded :
2022
Type :
Product
Size :
0-20
Stage :
Bootstrapped

About

N/A

Company social profiles

N/A

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