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Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

JioTesseract, a digital arm of Reliance Industries, is India's leading and largest AR/VR organization with the mission to democratize mixed reality for India and the world. We make products at the cross of hardware, software, content and services with focus on making India the leader in spatial computing. We specialize in creating solutions in AR, VR and AI, with some of our notable products such as JioGlass, JioDive, 360 Streaming, Metaverse, AR/VR headsets for consumers and enterprise space.

Mon-Fri, In office role with excellent perks and benefits!

Key Responsibilities:

1. Design, develop, and maintain backend services and APIs using Node.js or Python, or Java.

2. Build and implement scalable and robust microservices and integrate API gateways.

3. Develop and optimize NoSQL database structures and queries (e.g., MongoDB, DynamoDB).

4. Implement real-time data pipelines using Kafka.

5. Collaborate with front-end developers to ensure seamless integration of backend services.

6. Write clean, reusable, and efficient code following best practices, including design patterns.

7. Troubleshoot, debug, and enhance existing systems for improved performance.

Mandatory Skills:

1. Proficiency in at least one backend technology: Node.js or Python, or Java.

2. Strong experience in:

i. Microservices architecture,

ii. API gateways,

iii. NoSQL databases (e.g., MongoDB, DynamoDB),

iv. Kafka

v. Data structures (e.g., arrays, linked lists, trees).

3. Frameworks:

i. If Java : Spring framework for backend development.

ii. If Python: FastAPI/Django frameworks for AI applications.

iii. If Node: Express.js for Node.js development.

Good to Have Skills:

1. Experience with Kubernetes for container orchestration.

2. Familiarity with in-memory databases like Redis or Memcached.

3. Frontend skills: Basic knowledge of HTML, CSS, JavaScript, or frameworks like React.js.

KEY RESPONSIBILITIES:

Sales function:

* Acquisition of New Clients

* Responsible for business development for General Insurance products including Mediclaim, Asset, Fire, Liability, Engineering, Marine, etc.

* Create and execute strategies to explore new potential markets and retain existing clients.

* Driving Sales team for Initial contact for Enquiries / RFQ/Mandate Letters.

* Giving a clear understanding of the pricing and features of the product and their impact on profitability.

Relationship management

* Handling corporate customers and maintaining excellent relationships with them.

* Leveraging on the relationship with corporate and focusing on closures.

* Liaisoning with insurers and TPA to provide better services and quotes to clients.

Other Functions:

* Coordinating with HR & Finance for Corporate Data.

* Administering guidelines in terms of documentation while policy issuance and claims servicing

* Tracking of competitor activities to understand the market trends and take proactive actions.

* Analyzing their risk portfolio, suggesting ways forward to mitigate losses and maintain a healthy bottom line.

Personal Skills

* At least 3-10 years of experience in B2B sales and customer-facing role

* Very strong written and verbal communication

* High customer empathy

* Strong problem solver,

* Ability to work with cross-functional teams to resolve issues

. Experience in outbound prospecting, cold calling, and managing sales pipeline

* Previous experience mainly in hunting, new client acquisition, and sales closures

* Experience having sold to Founders, CHROs & CFOs is a plus

* Consistently meeting assigned sales targets

* Strong spoken and written communication skills in English

Job Description:

We are seeking a skilled and experienced Blockchain Developer to join our dynamic team. As a Blockchain Developer, you will be responsible for designing, implementing, and maintaining blockchain-based applications and solutions. You will collaborate with cross-functional teams to develop innovative blockchain solutions that meet our business requirements. The ideal candidate should have a strong background in blockchain technology, solid programming skills, and a passion for staying updated with the latest trends and developments in the blockchain space.

Responsibilities:

1. Design, develop, and implement blockchain solutions based on business requirements.
2. Collaborate with cross-functional teams to integrate blockchain technology into existing systems and applications.
3. Research and evaluate blockchain frameworks, platforms, and tools to identify the most suitable solutions for our projects.
4. Write clean, efficient, and maintainable code for blockchain applications.
5. Implement smart contracts and decentralized applications (DApps) using Solidity or other relevant programming languages.
6. Ensure the security, scalability, and performance of blockchain solutions.
7. Conduct code reviews, testing, and debugging to ensure the quality of deliverables.
8. Stay updated with the latest developments, standards, and best practices in blockchain technology.
9. Provide technical guidance and support to team members and stakeholders.
10. Document technical specifications, architecture, and processes related to blockchain development projects.

Requirements:

1. Bachelor's or Master's degree in Computer Science, Engineering, or related field.
2. Proven experience as a Blockchain Developer or related role.
3. Strong understanding of blockchain technology, cryptocurrencies, and decentralized systems.
4. Proficiency in programming languages such as Solidity, JavaScript, Python, or C++.
5. Experience with blockchain platforms such as Ethereum, Hyperledger, Corda, or EOS.
6. Familiarity with smart contract development and deployment.
7. Knowledge of cryptographic principles and security protocols.
8. Experience with blockchain development tools, libraries, and frameworks.
9. Excellent problem-solving skills and attention to detail.
10. Strong communication and teamwork skills.
11. Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
12. Certification in blockchain development (e.g., Certified Blockchain Developer) is a plus.

Join our team and be part of exciting projects at the forefront of blockchain technology innovation!

Role & Responsibilities

1. Create innovative architectures based on business requirements.
2. Design and develop cloud-based solutions for global enterprises.
3. Coach and nurture engineering teams through feedback, design reviews, and best practice input.
4. Lead cross-team projects, ensuring resolution of technical blockers.
5. Collaborate with internal engineering teams, global technology firms, and the open-source community.
6. Lead initiatives to learn and apply modern and advanced technologies.
7. Oversee the launch of innovative products in high-volume production environments.
8. Develop and maintain high-quality software applications using JS frameworks (React, NPM, Node.js etc.,).
9. Utilize design patterns for backend technologies and ensure strong coding skills.
10. Deploy and manage applications on AWS cloud services, including ECS (Fargate), Lambda, and load balancers. Work with Docker to containerize services.
11. Implement and follow CI/CD practices using GitLab for automated build, test, and deployment processes.
12. Collaborate with cross-functional teams to design technical solutions, ensuring adherence to Microservice Design patterns and Architecture.
13. Apply expertise in Authentication & Authorization protocols (e.g., JWT, OAuth), including certificate handling, to ensure robust application security.
14. Utilize databases such as Postgres, MySQL, Mongo and DynamoDB for efficient data storage and retrieval.
15. Demonstrate familiarity with Big Data technologies, including but not limited to:

- Apache Kafka for distributed event streaming.

- Apache Spark for large-scale data processing.

- Containers for scalable and portable deployments.

Technical Skills:

1. 7+ years of hands-on development experience with JS frameworks, specifically MERN.
2. Strong coding skills in backend technologies using various design patterns.
3. Strong UI development skills using React.
4. Expert in containerization using Docker.
5. Knowledge of cloud platforms, specifically OCI, and familiarity with serverless technology, services like ECS, Lambda, and load balancers.
6. Proficiency in CI/CD practices using GitLab or Bamboo.
7. Strong knowledge of Microservice Design patterns and Architecture.
8. Expertise in Authentication and authorization protocols like JWT, and OAuth including certificate handling.
9. Experience working with high stream media data.
10. Experience working with databases such as Postgres, MySQL, and DynamoDB.
11. Familiarity with Big Data technologies related to Kafka, PySpark, Apache Spark, Containers, etc.
12. Experience with container Orchestration tools like Kubernetes.

Who we are

With over $1.44 trillion of assets under management, Invesco is one of the world’s leading global investment management firms, headquartered in Atlanta, GA. Spreading across 26 countries and with over 8400 dedicated employees, we are driven by trust and care. As one of the world’s leading asset managers, we are solely dedicated to delivering an investment experience that helps people get more out of life. If you're looking for challenging work, smart colleagues, and a global employer with a social conscience, explore your potential at Invesco.

Your Team

Intelliflo is a leading independent investment management firm seeking a globally minded individuals to become a part of the Digital Wealth team. You will have incredible opportunities for experimentation in this team, so before you submit your application, here are some other things you should know about the position:

Your Role

At the level of lead engineer, you are seen as a natural leader by your peers. You have a deep experience in designing and building secure, scalable, applications for the web using .Net, AWS and SQL - a background working in financial services at enterprise scale is preferred. You live our design and development methodologies, understand our business. You should have extensive knowledge on enterprise systems, security, development technologies within the Microsoft Stack, as well as excellent problem solving and troubleshooting skills

In this role you will be responsible for designing our global Digital Wealth platform product features , this includes core application functionality, API work as well as integrations with key partners. As one of the team's leaders, this person should be empowering our development team to make sound technical and architectural decisions. You will be accountable for quality of deliverables coming out of your squad and show ability to quickly learn and analyze complex system. This is a hands-on position, working in agile world on meaningful projects with a direct, immediate and visible impact to our key global clients.

To complete development activities required to meet business requirements. Development activities should be completed within expected delivery dates and should adhere to all Invesco development standards. The ability to communicate with project managers and other IT professionals is a must.

KEY RESPONSIBILITIES / DUTIES:

•               Gather and analyze information on existing business processes in order to make recommendations that seek to improve business systems and processes.

•               Analyze and document requirements for enhancements to systems and / or business processes. May involve investigation of third party vendors or systems.

•               Clearly document solutions and recommendations to business problems.

•               Review requirements and designs with relevant stakeholders to obtain agreement and sign off of proposals.

•               Create cost and time estimates along with project plans to enable prioritization and execution of work.

•               Complete all tasks related to development, unit testing, user acceptance testing, reporting and system implementation in accordance with the IT development life cycle.

•               Always conform to documentation, coding and quality standards as defined.

•               Maintain system support documentation for all supported applications, ensuring it is kept up to date.

•               Assist with necessary documentation and implementation plans in the promotion of code to production environments

•               Assist with regular system upgrades on third party applications by reviewing functionality changes (new/amended), system testing and updating of support documentation.

•               Communicate with project managers and management using clear, user-friendly terminology (emails, phone, meetings).

•               Must demonstrate a strong customer focused attitude and understand the fundamentals of customer service.

•               Work with peers to do unit testing and code review to ensure quality builds.

The Experience You Bring

·      8+ years technical leadership and architecture experience in software development

·      6+ years of ASP.NET, C#, HTML5, CSS3, JavaScript and SQL Server, AWS and Microservices

·      5+ years working in SQL-backed environments.

·      In depth knowledge of client side JavaScript frameworks like React and Redux

·      In depth knowledge of REST services(WCF, Web API, Microservices)

·      Solid work experience in building SaaS based products.

·      Experience and clear understanding of how to plan and execute within iterations and sprints

·      Experience working in an Agile/Scrum development process

·      Innovative, challenging programming work in the Microsoft stack, with SQL Server as a back end

·      Experience building for the web using C#, Bootstrap, Vue, AJAX, CSS, jQuery, REST and the latest technologies.

·      Ability to work independently with the knowledge and capability to come in and make an immediate impact

·      Experience working in a sprint-driven development process.

Technology we use:

Technology we use:

·      Web Apps built with .NET, using both WebForms and MVC

·      APIs built on .NET (C# / REST services)

·      SQL Server 2014

·      Cloud : AWS

·      UI: ReactJS

·      DevOps

Academic requirements

Any engineering degree from a top tier educational institution preferred

SAP CI SF – Cloud Integration.

Analyze, plan, design, develop, and implement the SAP SF solutions to meet strategic, usability, performance, reliability, control, and security requirements of various modules in SF . Requires good knowledge in areas of core HR, EC, CPI, Groovy and other SF modules. Must be innovative.

Work you’ll do

• Be the main point of contact and handle the design, development and delivery of the project.
• Support the Client Cloud Integration along with SuccessFactors applications
• Developing custom Iflow, Groovy Script, XSLT Mapping, and different Pallet Functions.
• Good hands-on working with different Adapter such as SuccessFactors, SOAP, SFTP, OData, HTTP, Process Direct, IDoc etc.
• Work with team members and Product Owners to analyze, recommend, plan, design, develop, and implement solutions to meet strategic, usability, performance, reliability, control, and security requirements
• Support and coordinate the efforts of Subject Matter Experts, Development, Quality Assurance, Usability, Training, Transport Management, and other internal resources for the successful implementation of system enhancements and fixes
• Perform SAP CI Development, configuration as required and have good knowledge on best practice guideline.
• Understand user requirements and create functional specifications with the required details.
• Act as primary liaison between business and technical resources to effectively communicate business requirements into high quality business solutions
• Interact with development team on a regular basis - suggest and implement innovative ideas and solutions; ensure process adherence.
• Communicate effectively with clients and project team to ensure the requirements are met and recommend better solutions wherever applicable during the project.
• Advance the goals and objectives of ITS by providing cost-efficient, high quality, client-focused solutions, according to established policies, procedures, and processes of the department and Firm

Qualifications

Required:

• 4+ years of experience integration different application using SAP Cloud Integration to include experience in one or more of the following areas:

• Understanding/experience with SSO (single sign-on) solutions, Cloud connector

• Integrating SAP HR and SuccessFactors using SAP cloud Integration

• Understanding of different transport mechanism including Groovy Script, Pallet function and different adapter in CI

• Understanding of data stores and effective Experience with ABAP, Basis, Security, SAP NetWeaver Process Integration (PI), Portal, Cloud Integration

• Working experience of integrating on premises and cloud applications using SAP CI

• Worked on different types of project such as migration, support, implementation and roll out.

Preferred:

• Minimum of 2 Full Life-cycle implementations of SAP SuccessFactors, from planning to configuration through go-live

• Certification in at least Cloud integration or one SuccessFactors module

• Bachelor’s degree strongly preferred

• Strong verbal and written communication skills, with an ability to express complex business concepts in non-technical terms.

• Customer focused and be able to effectively communicate with a variety of groups

• Excellent verbal and written communication skills.

• Strong analytical, problem solving, multi-tasking and interpersonal skills are required.

 If you are passionate about technology and asynchronous, reactive systems sound like fun then join our small team of developers who are defining the digital payments space in India. A place with lot of potential to learn payments domain and unleash the engineer in you to build scalable, reliable, low-latency systems to help banks reduce the digital divide. 

Responsibilities

• Developing new software based on the client or organization requirement.
• Working on the Change Requests raised by clients.
• Understanding the business requirement of client and provide software solution to solve the business requirement.
• Analyzing the existing software/solution/code and enhance it as per requirement.
• Debugging/ Analyzing existing software/ services and carry out changes as per
•  
• Co-ordination with the onsite team and provide solution to the problems/ enhancements/bugs etc. reported.
• Working with field engineers, need to visit customers if the problem is more serious.
• Support Deploying, testing of new releases/bugs/issues in new patches and support
• client in testing if required.
• Support on-site team or clients during production release/ DR / System upgrade etc.

Skill-Set Requirement

• Excellent knowledge and in hand experience of working on JAVA, HIBERNATE and SPRING.
• Good knowledge of Any Database (Oracle/SQL/MYSQL etc.) DDL &DML queries.
• Knowledge of the software life cycle.
• Strong knowledge of the OOPs concepts.
• Good analytical and problem-solving skills.
• Good communication skill.
• Prior knowledge of Linux operation system is welcomed/preferred.