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Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

We are looking for a highly motivated individual that can help us solve interesting and complex problems for our clients. You will be working closely with product and engineering teams based out of the USA, Europe, and India to build proof-of-concepts, validate strategic architecture decisions, and develop modern and scalable solutions. We firmly believe that your success is our success, and we are willing to take a stake in that.

About Altir

Altir is a product engineering company that builds top-notch software products for very select companies across various industries and stages of their lifecycle. We help start-ups to Fortune 500 companies nurture and transform validated ideas into successful products by amalgamating efficient business & technology strategy, development, and engineering capabilities. We are a team of entrepreneurs, engineers, product leaders, and designers who are builders and systems thinkers coming from some of the most iconic technology companies like Microsoft, Accenture, Apple, Google, and Salesforce. We exercise thorough attention to detail at every stage – from product exploration to delivery, integrating technology, automation, and our teams' expertise into the mix. We infuse our prowess from the consumer and enterprise worlds into every client's business. Our customers work with us to be their force multipliers, disrupters and to help them create unfair advantages.

Hailing from some of the world’s most innovative technology companies, we’re a team of seasoned entrepreneurs and makers. We’ve learned what it takes to build paradigm-shifting technology and companies, but we learned it the hard way. That’s why we created Altir - to be disruptive by design. By generating a suite of knowledge resources, category-defining playbooks, and reusable technology components, we’ve productized the launch and scale of transformational companies for maximum impact.

Company Link:

http://www.altir.co

Requirements

*5-10 years of software engineering experience with at least 4 years of experience in react.

*Programming languages (Typescript, JavaScript, Reactjs , redux)

*Creating fluid visual interactions. Developing and implementing mobile user experience patterns.

*Developing and maintaining iOS/Android applications from the requirements to the App Store.

Unit Test (Jest, Mocha), software design patterns and data structures.

*Excellent leadership, stakeholder management and program management skills.

*Successful experience in a properly functioning agile team would be extremely advantageous.

Required

*Design and develop user interface components using React.js This includes creating reusable components and front-end libraries for future use.

*Optimize components for maximum performance across a vast array of web-capable devices and browsers.

*Redux for state management.

*React JS developers should be proficient in modern web development.

*Implement automated testing platforms and unit tests.

*Develop and maintain user interfaces using React.js.

Must have

*Strong understanding of web technologies, including HTML, CSS, and JavaScript

*Experience with code migration and refactoring

*Strong problem-solving skills and ability to troubleshoot technical issues

*Excellent communication skills and ability to work collaboratively with cross-functional teams

*Strong attention to detail and ability to deliver high-quality code

*Ability to work in a fast-paced, dynamic environment

Benefits

*Participation in profit sharing

*Parental leave

*Opportunity to travel and work with our global team

*Flexible PTO and work timings

*Premium health insurance

*Teammate recognition awards

*Company get together, off sites and events

Introduction

Designation- VP – Business Development.

The role will have an overall revenue target and may require moderate travel.

We are looking for a VP – Business Development to identify and develop business, sales, and growth strategies for the company’s products and services working from India. 

In addition, you will be expected to manage a team of BDMs and provide monthly , quarterly and yearly targets in line with the company's vision and goals.

Roles and Responsibilities

• Serve as the highest level of guidance for all Sales & Marketing activities and outcomes.
• Lead a team of business development managers (and their direct reports) and digital marketing exec’s.
• Outline and approve marketing collateral (including strategic direction of social and web presence) to ensure it is aligned with organizational vision and goals.
• Develop sales strategies, go-to-market strategies, sales plans and strategies to achieve goals.
• Defining and managing Sales budgets.
• Define KPIs and CSFs for the Sales & Marketing teams.
• Analyze and monitor the market and industry trends and bring thought leadership through strategic positioning.
• Outline and Manage the digital marketing activities and ensure they are targeted towards the ideal customer profile.
• Manage the lead generation activities.
• Identify potential clients/brands to offer them our services.
• Outline, Define and Manage marketing campaigns.
• Create sales pitches about Hiringhood and effectively present them to prospective clients.
• Maintain excellent customer and account relations and expand outreach to other potential areas in the client's organization.
• Come up with plans to increase revenue and surpass monthly targets.
• Collaborate with senior management and other marketing teams to align our internal goals with new and existing partner relationships.
• Identify, participate & lead conferences specific to Hiringhood’s Vision & Goals.
• Represent Hiringhood in various forms of Media

Must-Have Skills

• 10+ years of experience in B2B Sales.
• Should have extensive knowledge in recruitment lifecycle sales and client acquisition.
• Need experience in technology sales, staffing, consulting services, a strong background in business development, and customer relationships.
• Need experience closing new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
• Be a strong leader and have an acumen to communicate with senior management.
• Should have strong communication skills, articulation, and presentation skills
• Conflict resolution and ability to take ownership and motivate a team.
• A go-getter, who is hungry to be a part of the fabulous growth story
• Open to work in a start-up. Experience in sales, marketing and relationship building. Excellent communication, Presentation and interpersonal skills.
• Ability to analyze and interpret sales data and market trends. Ability to work independently and as a team player in a fast-paced environment.
• Willingness to travel as needed.
• Stakeholder management skills.
• Prefer candidates with MBA, MCA or relevant education in technology, marketing or sales.

About Hiringhood

Hiringhood is a technology platform that offers marketplaces to employers,

recruiters, jobseekers and third parties to increase the acceleration, precision &

scale of the recruitment process while decreasing the cost & time. Hiringhood aims

to build a cosmos of these marketplaces across India and the world serving various

industries & domains.

Hiringhood has built the world best and only premium bounty-hunting &

crowdsourcing recruitment marketplace.

Location

Hiringhood, founded on 14th November 2020, is located in T-HUB 2.0 which is the

largest incubation center and Innovation campus in Asia, a Hyderabad-based

start-up ecosystem enabler. T-Hub facilitates collaborations between Startups, Angel

Investors, Venture Capital Firms, Corporates, Governments, and Academia.

Why Join Hiringhood?

Be part of an award winning startup which believes in the entrepreneurial

acumen of every employee.

Hiringhood offers access to a great startup environment at T-Hub you will get

access to over 250+ startups, their founders and teams, the scope to learn is

infinite.

Hiringhood also offers great networking opportunities through T-Hub events.

1. Proven working experience in Android app development and published at least one original Android app.
2. 1-3 years of experience in Android using the java language 
   Familiarity with architecture styles/APIs.
3. Solid understanding of the full mobile development life cycle.
4. Knowledge of MVVM and other Mobile design patterns and best practices.
5. Ensure the performance, quality, and responsiveness of applications
6. Work in Agile, cross-functional teams and taking responsibility for deliverables
7. Excellent communication skills in both technical and non-technical discussions

• Hands-on experience in SharePoint Online development using SharePoint framework (SpFx), React JS, Typescript, and CSOM.
• Experience in React, jQuery, .Net Framework, HTML5/JavaScript and general web development tools/technologies.
• Total 10+ years experience and a minimum of 3+ years of experience in the SharePoint architect role.
• Hands-On experience developing using Microsoft Azure Logic Apps, PowerApps, PowerBI, and MS Flows
• Strong working knowledge of MS Graph and office.js API
• Experience in SharePoint 2016, SharePoint 2013, and SharePoint Online.
• Good experience in customer handling, team handling, and project management.
• Bachelors or Master s degree in Computer science or Engineering.
• Robust solution architect experience.
• Experience in O365 architecture

• Study design briefs and determine requirements
• Conceptualize visuals based on requirements

• Prepare rough drafts and present ideas
• Develop illustrations, logos and other designs using software or by hand
• Use the appropriate colors and layouts for each graphic
• Work with copywriters and creative director to produce final design
• Test graphics across various media
• Amend designs after feedback
• Ensure final graphics and layouts are visually appealing and on-brand

• Proven graphic designing experience
• A strong portfolio of illustrations or other graphics
• Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop)
• A keen eye for aesthetics and details
• Excellent communication skills
• Ability to work methodically and meet deadlines