11+ Zendesk Jobs in Hyderabad | Zendesk Job openings in Hyderabad
Apply to 11+ Zendesk Jobs in Hyderabad on CutShort.io. Explore the latest Zendesk Job opportunities across top companies like Google, Amazon & Adobe.
Job Summary:
We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.
Responsibilities:
- Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
- Set performance goals for the team and ensure that they are met or exceeded.
- Define and implement a scalable support model to accommodate growth and changing customer needs.
- Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
- Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
- Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
- Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
- Train and coach agents on effective communication and problem-solving techniques to improve their performance.
- Build and maintain strong relationships with customers to ensure loyalty and retention.
- Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
- Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.
Qualifications:
- Bachelor's degree in business, management, or a related field.
- Minimum of 5 years of experience in customer support or related fields.
- Experience building and managing a team of agents in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
- Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Knowledge of Agriculture Products and Farming is a plus.
- Knowledge of the Monarch product line or similar technical field is a plus.
- Flexibility to work in different time zones.
React.js
Python
NodeJS (Node.js)Job Title: Full Stack Developer - SDE 2
Responsibilities
- Lead design and delivery of complex end-to-end features across frontend, backend, and data layers.
- Make strategic architectural decisions on frameworks, datastores, and performance patterns.
- Review and approve pull requests, enforcing clean-code guidelines, SOLID principles, and design patterns.
- Build and maintain shared UI component libraries and backend service frameworks for team reuse.
- Identify and eliminate performance bottlenecks in both browser rendering and server throughput.
- Instrument services with metrics and logging, driving SLIs, SLAs, and observability.
- Define and enforce comprehensive testing strategies: unit, integration, and end-to-end.
- Own CI/CD pipelines, automating builds, deployments, and rollback procedures.
- Ensure OWASP Top-10 mitigations, WCAG accessibility, and SEO best practices.
- Partner with Product, UX, and Ops to translate business objectives into technical roadmaps.
- Facilitate sprint planning, estimation, and retrospectives for predictable deliveries.
- Mentor and guide SDE-1s and interns; participate in hiring.
Qualifications & Skills
- 3–5 years building production Full stack applications end-to-end with measurable impact.
- Proven leadership in Agile/Scrum environments with a passion for continuous learning.
- Deep expertise in React (or Angular/Vue) with TypeScript and modern CSS methodologies.
- Proficient in Node.js (Express/NestJS) or Python (Django/Flask/FastAPI) or Java (Spring Boot).
- Expert in designing RESTful and GraphQL APIs and scalable database schemas.
- Knowledge of MySQL/PostgreSQL indexing, NoSQL (ElasticSearch/DynamoDB), and caching (Redis).
- Knowledge of Containerization (Docker) and commonly used AWS services such as lambda, ec2, s3, apigateway etc.
- Skilled in unit/integration (Jest, pytest) and E2E testing (Cypress, Playwright).
- Frontend profiling (Lighthouse) and backend tracing for performance tuning.
- Secure coding: OAuth2/JWT, XSS/CSRF protection, and familiarity with compliance regimes.
- Strong communicator able to convey technical trade-offs to non-technical stakeholders.
- Experience in reviewing pull requests and providing constructive feedback to the team.
Qualities we'd love to find in you:
- The attitude to always strive for the best outcomes and an enthusiasm to deliver high quality software
- Strong collaboration abilities and a flexible & friendly approach to working with teams
- Strong determination with a constant eye on solutions
- Creative ideas with problem solving mind-set
- Be open to receiving objective criticism and improving upon it
- Eagerness to learn and zeal to grow
- Strong communication skills is a huge plus
Work Location: Hyderabad
JavaCandidate must have experience 5+ years in automation
- At least two projects experience in automating mobile applications on mobile platforms (Android and iOS)
- Proven track record in integrating end to end process of mobile automation deployment solutions with CI/CD pipeline and running on emulators and physical devices
- Experience in creating branches and workflows using Git
- Experience in Appium, testng, cucumber, selenium, page factory, maven
- Experience with tools & applications such as JIRA, Confluence, BitBucket, Git
- Designs, develops, maintains, and troubleshoots automated suites of tests
- Work with developers to get bugs reproduced and tested
- Very good in java OOPs Concepts
- Good analytical and communication skills
- Strong Automation Scripting experience
should have between 300- 500 automated test cases on mobile testing skill work as per this skill (automated test cases should not be less then 300) 5+ years hyderabad location
Java(Telecom Domine)
Currently Hands-on experience technically as a ETL Developer + lead a team with 7 years of overall experience.
Design and build SAP-BI (Business Intelligence) Data Universes and Reports.
Java, Python, JavaScript, Microservices.
Experienced ODI (Oracle Data Integrator) developer.
Linux/ UNIX/ Shell scripts
Location Hyderabad
Amazon Web Services (AWS)About The Company -
OYO Hotels & Homes is the world’s third largest and fastest-growing chain of leased and franchised hotels, homes & spaces managing over 1 million exclusive rooms across 800 cities and 80 countries. OYO was founded on the mission that everyone deserves a quality living and working space and we are very passionate about this mission. Technology and Innovation plays a critical role in this mission and therefore today we employ World Class engineers, product managers and designers across core markets & geographies. If you are looking for a high pace environment, itching to create a large impact through technology impacting 100s of millions of customers across the globe, we love to hear from you.
Key Responsibilities:
- Conducting application(Web & Mobile) and infrastructure penetration testing assessments.
- Deploy, improve and utilize SAST/DAST/SCA and other cybersecurity solutions to detect & prevent security vulnerabilities.
- Work closely with the business, product and Development/engineering teams to provide input and guidance on developing secure products and help teams adopt shift-security-to-left practices.
- Work closely with the DevOps team to secure the cloud environment.
- Developing and maintaining cybersecurity process activities including security requirements engineering, threat modelling, code reviews and cyber risk assessment.
- Improve and automate cybersecurity processes within the CI/CD pipelines.
- Continuously review and identify security improvement opportunities in existing products, processes, services and workflows to ensure the people, products and technology in the organization are protected against current and future cybersecurity threats.
- Deliver awareness sessions on Secure Development to engineering/development teams
- Drive continuous improvement activities to define, measure, visualize and improve key cyber security metrics related to Application Security.
- Preparing and launching social engineering campaigns;
Key Skills:
- Expertise in application(Web & Mobile) and infrastructure penetration testing.
- Strong experience with Azure or AWS cloud environments and its security controls.
- Experience with microservices architectures & distributed Platforms
- Strong experience with using Agile software development and securing CI/CD pipeline.
- Coding Experience in Scripting & programming languages (such as Terraform, Java, Python, Ruby, etc.)
- Knowledge of how modern web & mobile apps are designed, developed and deployed across different platforms;
- Knowledge of common exploitation techniques and mitigations.
- Experience in implementing and managing a vulnerability management program (process and technology).
- Experience and knowledge of implementing a DevSecOps ecosystem and strong understanding of Dynamic and Static Application Security Testing (DAST & SAST).
- Understanding of the main cybersecurity tools (SIEM, IPS, XDR, etc.).
- Strong understanding of OWASP, PTES and other penetration testing methodologies.
- Understanding of global security frameworks and standards like NIST, ISO 27001, GDPR, PCI etc.
- Strong knowledge in preparing and launching social engineering campaigns.
- Ability to program or script in your preferred language
- Good understanding of network and OS principles
- Strong written and spoken English skills and ability to write high-quality reports
- An Information Security qualification e.g CSSLP, CEH, OSCP, or similar certification
Cultural Traits common to all OYO Leaders -
● Dealing with Ambiguity and Adaptability – we are a large, but fast-growing company today with not enough existing process or rules of engagements; and environment changes rapidly due to new businesses, geographies and strategic partnerships etc. You need to be able to create organization out of chaos, operate in an environment with minimal structure and adapt to change quickly while maintaining high velocity
● Ownership – anything between you and your job is also your job
● Bias for Action – speed matters a lot, so does quality. Ideal leader will be pragmatic, action-oriented and know the right balance between competing priorities
● Hunger to change the world – you need to be ambitious and willing to do more. If you believe you have already achieved your best and primarily looking to impart that vast knowledge, we aren’t the right place for you
Job Locations: We have a Pan India presence with Tech centers based out of Gurugram, Bangalore & Hyderabad. However currently we are working from our home.
Data Science
Machine Learning (ML)Python
Deep LearningJOB TITLE - Product Development Engineer - Machine Learning
● Work Location: Hyderabad
● Full-time
Company Description
Phenom People is the leader in Talent Experience Marketing (TXM for short). We’re an early-stage startup on a mission to fundamentally transform how companies acquire talent. As a category creator, our goals are two-fold: to educate talent acquisition and HR leaders on the benefits of TXM and to help solve their recruiting pain points.
Job Responsibilities:
- Design and implement machine learning, information extraction, probabilistic matching algorithms and models
- Research and develop innovative, scalable and dynamic solutions to hard problems
- Work closely with Machine Learning Scientists (PhDs), ML engineers, data scientists and data engineers to address challenges head-on.
- Use the latest advances in NLP, data science and machine learning to enhance our products and create new experiences
- Scale machine learning algorithm that powers our platform to support our growing customer base and increasing data volume
- Be a valued contributor in shaping the future of our products and services
- You will be part of our Data Science & Algorithms team and collaborate with product management and other team members
- Be part of a fast pace, fun-focused, agile team
Job Requirement:
- 4+ years of industry experience
- Ph.D./MS/B.Tech in computer science, information systems, or similar technical field
- Strong mathematics, statistics, and data analytics
- Solid coding and engineering skills preferably in Machine Learning (not mandatory)
- Proficient in Java, Python, and Scala
- Industry experience building and productionizing end-to-end systems
- Knowledge of Information Extraction, NLP algorithms coupled with Deep Learning
- Experience with data processing and storage frameworks like Hadoop, Spark, Kafka etc.
Position Summary
We’re looking for a Machine Learning Engineer to join our team of Phenom. We are expecting the below points to full fill this role.
- Capable of building accurate machine learning models is the main goal of a machine learning engineer
- Linear Algebra, Applied Statistics and Probability
- Building Data Models
- Strong knowledge of NLP
- Good understanding of multithreaded and object-oriented software development
- Mathematics, Mathematics and Mathematics
- Collaborate with Data Engineers to prepare data models required for machine learning models
- Collaborate with other product team members to apply state-of-the-art Ai methods that include dialogue systems, natural language processing, information retrieval and recommendation systems
- Build large-scale software systems and numerical computation topics
- Use predictive analytics and data mining to solve complex problems and drive business decisions
- Should be able to design the accurate ML end-to-end architecture including the data flows, algorithm scalability, and applicability
- Tackle situations where problem is unknown and the Solution is unknown
- Solve analytical problems, and effectively communicate methodologies and results to the customers
- Adept at translating business needs into technical requirements and translating data into actionable insights
- Work closely with internal stakeholders such as business teams, product managers, engineering teams, and customer success teams.
Benefits
- Competitive salary for a startup
- Gain experience rapidly
- Work directly with the executive team
- Fast-paced work environment
About Phenom People
At PhenomPeople, we believe candidates (Job seekers) are consumers. That’s why we’re bringing e-commerce experience to the job search, with a view to convert candidates into applicants. The Intelligent Career Site™ platform delivers the most relevant and personalized job search yet, with a career site optimized for mobile and desktop interfaces designed to integrate with any ATS, tailored content selection like Glassdoor reviews, YouTube videos and LinkedIn connections based on candidate search habits and an integrated real-time recruiting analytics dashboard.
Use Company career sites to reach candidates and encourage them to convert. The Intelligent Career Site™ offers a single platform to serve candidates a modern e-commerce experience from anywhere on the globe and on any device.
We track every visitor that comes to the Company career site. Through fingerprinting technology, candidates are tracked from the first visit and served jobs and content based on their location, click-stream, behavior on site, browser and device to give each visitor the most relevant experience.
Like consumers, candidates research companies and read reviews before they apply for a job. Through our understanding of the candidate journey, we are able to personalize their experience and deliver relevant content from sources such as corporate career sites, Glassdoor, YouTube and LinkedIn.
We give you clear visibility into the Company's candidate pipeline. By tracking up to 450 data points, we build profiles for every career site visitor based on their site visit behavior, social footprint and any other relevant data available on the open web.
Gain a better understanding of Company’s recruiting spending and where candidates convert or drop off from Company’s career site. The real-time analytics dashboard offers companies actionable insights on optimizing source spending and the candidate experience.
Kindly explore about the company phenom (https://www.phenom.com/">https://www.phenom.com/)
Youtube - https://www.youtube.com/c/PhenomPeople">https://www.youtube.com/c/PhenomPeople
LinkedIn - https://www.linkedin.com/company/phenompeople/">https://www.linkedin.com/company/phenompeople/
https://www.phenom.com/">Phenom | Talent Experience Management
- 6 - 10 years’ experience in Oracle EBS (Techno-Functional)
- Experience in implementation, Support, and upgrade projects
- Experience at least in 2 R12.2 upgrade projects.
- Experience in Oracle EBS R12.2.7 or Higher versions of R12.
- Strong knowledge in SQL/PLSQL, Reports, Forms, and workflow. OAF is added advantage.
- At least 40% functional knowledge in SCM and Manufacturing (Modules: PO, OM, INV, WIP, BOM, Quality and Engineering)
- Excellent verbal and written communication skills
Java
HTML/CSS
JavascriptJob Responsibilities:
- Be a part of a team developing a rapidly growing product used by thousands of small businesses.
- Responsible for building large scale applications that are high performance, scalable, and resilient in an microservices environment
- Evaluate new technologies and tools such as new frameworks, methodologies, best practices and other areas that will improve overall efficiencies and product quality
Skill Set:
- 3+ years of working experience in developing API centric core Java/J2EE applications using Spring boot, JPA, REST API, XML and JSON
- Experience in frontend framework - any one of Backbone, Angular, Vue or React
- Working experience in any one of the Cloud Platforms - Google Cloud (preferable) or AWS
- Experience in large scale databases - NoSQL and MongoDB.
- Hands on experience in Eclipse based development and using Git, SVN, Junit
- Past experience in startups or product development is a big plus.
We are a Quantitative Trading firm building proprietary trading products and infrastructure for crypto markets (both DeFi and CeFi). We are focusing heavily on building up our DeFi capabilities and are looking for a hungry DeFi native engineer to help us conceptualize and build our DeFi strategies and infrastructure.
We are a high-output research team of 5 from a variety of backgrounds, spanning from Machine Learning and System Engineering, all the way to fintech and business.
We build products for both internal and external use to uncover alpha opportunities in different areas of crypto markets, including trading both on centralized and decentralized exchanges (DeFi) and building systems to streamline order execution, gather and digest complex timeseries data streams.
We are looking for a DeFi Software Engineer who has a deep understanding of blockchain and is curious about algorithmic trading. You should be excited about making sense of large quantities of data, and decision modelling on time series, real-time data.
Responsibilities
- Designing, building and testing smart contracts and related infrastructure
- Researching new DeFi protocols and its connectors and building on them
- Building real-time monitoring tools and working with our team on latency-sensitive operations
- Ethereum Node Infrastructure setup and maintenance
- Work with the team on devising new trading strategies and uncovering opportunities
Qualifications
- Deep technical and practical understanding of DeFi protocols and DevOps practices for interfacing with them (both Ethereum and any other relevant one) - Must have extensive knowledge of Solidity, smart contract development (web3js or ethersjs) and testing.
- Knowledge of Javascript (knowledge of Golang/Python programming is nice to have).
- Must be comfortable working with either hardhat or truffle.
- Comfortable working in a dynamic, research-oriented team with several ongoing concurrent projects
- You look forward to working with an interdisciplinary team that longs to find solutions together.
- Knowledge of trading isn't required but interest in the field is paramount. If you are a self-taught wiz who has tried its hands at DeFi trading and AMM, even better!
The number of years of experience does not matter as long as you have built complex projects from scratch, a burning desire to learn more, constantly improve yourself and solving tricky problems on a daily basis. We're a small team so you can assure yourself that whatever you contribute - in terms of an engineer, or otherwise - is always heard and discussed.
Benefits
- Competitive salary and performance-based bonuses
- A young startup work environment, where your initiatives and ideas count and are rewarded
- A unique open research environment, where everybody contributes and sees the full spectrum of our work, from inception to production
- The chance to shape our firm's legacy and exchange knowledge with the team on every part of what we do.
The role location is preferably Hyderabad with to be able to brainstorm in person with the R&D team, but remote in India is also possible.
Please share github profiles and details of previous projects worked on (both commercial and personal).
NodeJS (Node.js)
AngularJS (1.x)
MongoDB
Ruby on Rails (ROR)
Follow Cutshort