11+ Zendesk Jobs in Hyderabad | Zendesk Job openings in Hyderabad

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

3+ years of experience in cybersecurity, with a focus on application and cloud security.

· Proficiency in security tools such as Burp Suite, Metasploit, Nessus, OWASP ZAP, and SonarQube.

· Familiarity with data privacy regulations (GDPR, CCPA) and best practices.

· Basic knowledge of AI/ML security frameworks and tools.

Company: Blinkcorp Technologies Pvt. Ltd. 

Location: Hyderabad, India 

Experience required - 1+ year 

Salary: 20k - 40k Per month 

About Us: 

At Blink CMS, we power new-age newsrooms across the world with our digital 

newsroom platform. Our proprietary platform helps news channels, publications, and 

news sites take advantage of technology to automate reporting tasks, cut costs, 

increase revenue, reach larger audiences and digitize newsrooms right from news 

collection to publication. Blinkcms brings the power of automation to the entire news 

cycle. 

Job Description: 

We are seeking a skilled SEO Expert to join our dynamic marketing team. The ideal 

candidate will have a deep understanding of SEO strategies, knowledge of multiple 

analytics and SEO tools, and a proven track record of implementing SEO tactics that 

significantly improve organic search results. 

Responsibilities: 

∙Develop and execute successful SEO strategies. 

∙Conduct keyword research to guide content teams. 

∙Review technical SEO issues and recommend fixes. 

∙Optimize website content, landing pages, and paid search copy. 

∙Direct off-page optimization projects (e.g., link-building). 

∙Collect data and report on traffic, rankings, and other SEO aspects. 

∙Work with social media and PPC teams to optimize campaigns. 

∙Keep abreast of SEO and integrated marketing trends. 

Requirements: 

∙Proven SEO experience, including content strategy and optimization. 

∙Working knowledge of HTML, CSS, and JavaScript development and 

constraints.  

∙Up-to-date with the latest SEO trends and best practices. 

∙Excellent analytical and problem-solving skills. 

∙Strong organizational and time-management abilities. 

∙Degree in Marketing, Communications, or relevant field. 

∙The candidate also has knowledge of content writing. 

Preferred Qualifications: 

∙Experience in Digital marketing. 

∙Proficiency in Google Analytics, Google Search Console, Ahrefs, 

Semrush, and other SEO tools. 

Benefits: 

∙Competitive salary and benefits package. 

∙Opportunities for professional growth and advancement. 

∙Flexible work environment. 

∙Provident Fund 

Job Types: Full-time, Permanent 

Pay: ₹20,000.00 - ₹40,000.00 per month 

Benefits: 

∙Provident Fund 

Schedule: 

∙Day shift 

∙Fixed shift 

∙Monday to Friday 

Education: 

∙Bachelor's (Preferred)

Experience: 

SEO: 1 year (Required) 

Total work: 1 year (Required) 

Work Location: In person 

As the Delivery Manager, you will be the key driver of successful project deliveries, ensuring that our HR Tech SAAS solutions are implemented efficiently, meeting client expectations, and delivering tangible value. You will lead a dynamic team, foster collaboration, and manage the end-to-end delivery lifecycle.

Key Responsibilities:

• Project Leadership:

Lead and oversee the end-to-end delivery of HR Tech SAAS projects, managing timelines, resources, and deliverables.

Act as the primary point of contact for clients during the delivery phase, ensuring effective communication and addressing concerns promptly.

• Team Management:

Build and lead a high-performing delivery team, providing guidance, mentorship, and support. Foster a collaborative and positive team culture, encouraging continuous learning and professional development.

• Resource Planning:

Collaborate with internal teams to assess resource requirements for project delivery. Allocate resources effectively to ensure optimal project execution.

• Client Collaboration:

Collaborate with clients to understand their unique requirements and expectations. Establish and maintain strong client relationships, ensuring client satisfaction throughout the project lifecycle.

• Quality Assurance:

Implement and oversee quality assurance processes to ensure the delivered solutions meet high standards. Conduct regular reviews and audits to assess project quality.

• Risk Management:

Identify potential risks and challenges during project delivery and develop mitigation strategies. Proactively communicate risks to stakeholders and implement corrective actions as needed.

• Continuous Improvement:

Drive continuous improvement initiatives to enhance delivery processes and methodologies. Gather feedback from project deliveries to inform product development and future implementations.

• Documentation:

Ensure comprehensive documentation of project deliverables, timelines, and client-specific details. Develop and maintain project documentation, including project plans, status reports, and client communication.

• Budget Management:

Manage project budgets, ensuring that projects are delivered within budgetary constraints. Provide regular budget updates to clients and stakeholders.

You are a desired candidate if you have:

• Proven experience as a Delivery Manager in HR Tech SAAS or similar technology-driven domains.
• Strong leadership and team management skills, with a focus on fostering collaboration and a positive team culture.
• In-depth understanding of HR processes and workflows.
• Excellent client management and communication skills.
• Solid project management skills with a track record of delivering complex projects on time and within budget.
• Knowledge of quality assurance processes and methodologies.
• Strong analytical and problem-solving abilities.
• Experience in risk management and mitigation strategies.
• Ability to thrive in a dynamic and fast-paced environment.

Software Development Engineer – SDE 2.            

As a Software Development Engineer at Amazon, you have industry-leading technical abilities and demonstrate breadth and depth of knowledge. You build software to deliver business impact, making smart technology choices. You work in a team and drive things forward.

 Top Skills

You write high quality, maintainable, and robust code, often in Java or C++ or C#

You recognize and adopt best practices in software engineering: design, testing, version control, documentation, build, deployment, and operations.

You have experience building scalable software systems that are high-performance, highly-available, highly transactional, low latency and massively distributed.

Roles & Responsibilities

You solve problems at their root, stepping back to understand the broader context.

You develop pragmatic solutions and build flexible systems that balance engineering complexity and timely delivery, creating business impact.

You understand a broad range of data structures and algorithms and apply them to deliver high-performing applications.

You recognize and use design patterns to solve business problems.

You understand how operating systems work, perform and scale.

You continually align your work with Amazon’s business objectives and seek to deliver business value.

You collaborate to ensure that decisions are based on the merit of the proposal, not the proposer.

You proactively support knowledge-sharing and build good working relationships within the team and with others in Amazon.

You communicate clearly with your team and with other groups and listen effectively.

Skills & Experience

Bachelors or Masters in Computer Science or relevant technical field.

Experience in software development and full product life-cycle.

Excellent programming skills in any object-oriented programming languages - preferably Java, C/C++/C#, Perl, Python, or Ruby.

Strong knowledge of data structures, algorithms, and designing for performance, scalability, and availability.

Proficiency in SQL and data modeling.

MTX Group Inc. is seeking a motivated Lead DevOps Engineer to join our team. MTX Group Inc. is a global implementation partner enabling organizations to become fit enterprises. MTX provides expertise across various platforms and technologies, including Google Cloud, Salesforce, artificial intelligence/machine learning, data integration, data governance, data quality, analytics, visualization and mobile technology. MTX’s very own Artificial Intelligence platform Maverick, enables clients to accelerate processes and critical decisions by leveraging a Cognitive Decision Engine, a collection of purpose-built Artificial Neural Networks designed to leverage the power of Machine Learning. The Maverick Platform includes Smart Asset Detection and Monitoring, Chatbot Services, Document Verification, to name a few.

Responsibilities:

• Be responsible for software releases, configuration, monitoring and support of production system components and infrastructure.
• Troubleshoot technical or functional issues in a complex environment to provide timely resolution, with various applications and platforms that are global.
• Bring experience on Google Cloud Platform.
• Write scripts and automation tools in languages such as Bash/Python/Ruby/Golang.
• Configure and manage data sources like PostgreSQL, MySQL, Mongo, Elasticsearch, Redis, Cassandra, Hadoop, etc
• Build automation and tooling around Google Cloud Platform using technologies such as Anthos, Kubernetes, Terraform, Google Deployment Manager, Helm, Cloud Build etc.
• Bring a passion to stay on top of DevOps trends, experiment with and learn new CI/CD technologies.
• Work with users to understand and gather their needs in our catalogue. Then participate in the required developments
• Manage several streams of work concurrently
• Understand how various systems work
• Understand how IT operations are managed

What you will bring:

• 5 years of work experience as a DevOps Engineer.
• Must possess ample knowledge and experience in system automation, deployment, and implementation.
• Must possess experience in using Linux, Jenkins, and ample experience in configuring and automating the monitoring tools.
• Experience in the software development process and tools and languages like SaaS, Python, Java, MongoDB, Shell scripting, Python, MySQL, and Git. 
• Knowledge in handling distributed data systems. Examples: Elasticsearch, Cassandra, Hadoop, and others.

What we offer:

• Group Medical Insurance (Family Floater Plan - Self + Spouse + 2 Dependent Children)
• Sum Insured: INR 5,00,000/- 
• Maternity cover upto two children
• Inclusive of COVID-19 Coverage
• Cashless & Reimbursement facility
• Access to free online doctor consultation

• Personal Accident Policy (Disability Insurance) -

• Sum Insured: INR. 25,00,000/- Per Employee
• Accidental Death and Permanent Total Disability is covered up to 100% of Sum Insured
• Permanent Partial Disability is covered as per the scale of benefits decided by the Insurer
• Temporary Total Disability is covered

• An option of Paytm Food Wallet (up to Rs. 2500) as a tax saver  benefit
• Monthly Internet Reimbursement of upto Rs. 1,000 
• Opportunity to pursue Executive Programs/ courses at top universities globally
• Professional Development opportunities through various MTX sponsored certifications on multiple technology stacks including Salesforce, Google Cloud, Amazon & others

                                                       *******************

Loyalty Juggernaut, Inc. (LJI) is a next-generation loyalty and customer engagement solutions enterprise, helping brands re-imagine their loyalty initiatives in #theageofdigitalconsumer.

Headquartered in the Silicon Valley with R & D and Professional Services presence in Hyderabad, India and Distribution offices globally. LJI is founded by customer relationship management experts with decades of experience in delivering world-class technology innovations in CRM, Loyalty, AdTech and consulting for leading global brands across industries. 

LJI delivers GRAVTY – transformational digital platform for loyalty and customer engagement built on Big Data, Micro-services based, Serverless Architecture, AI/ML delivered on the Cloud to help brands execute innovative strategies aimed at attracting, acquiring, rewarding, recognizing, engaging, and leveraging customers in order to maximize revenue, profitability and customer lifetime value.

Visit us at http://www.lji.io/">www.lji.io

LJI is inviting applications for the position of Product Engineer in our R&D Team

YOUR RESPONSIBILITIES 

As a Product Engineer in R&D team, you will  be responsible for end-end Software development life-cycle involving Technical design, implementation, deployment, and support. You will 

• Work actively with Product Specialists, Business Analysts and other stakeholders on the development of cutting-edge product features
• Partner with Customer Success teams to review and implement business requirements
• Build high-quality innovative and reusable code - design and implement new features in cooperation with the enterprise architect
• Conduct software analysis, programming, testing and debugging
• Ensure designs are in compliance with specifications
• Identify production and non-production application issues and support them

OUR TECH STACK

• Java(SpringBoot)
• Python(Django)
• PostgreSQL
• REST, WebServices
• Angular, Javascript, HTML
• Jenkins, Maven, Git, Ansible
• AWS

YOUR PROFILE

1. B.Tech or M.Tech in CSE/IT OR MCA/BCA
2. Strong programming skills
3. Analytical mind and problem-solving aptitude   
4. Excellent communication skills
5. Attention to detail  

OUR OFFERING

1. Opportunity to Innovate with and Learn from a World-class technology team
2. Dabble into the future of technology - Enterprise Cloud Computing, Blockchain, Machine Learning and AI, Mobile, Digital Wallets, and much more...
3. Grow with a fast growing company with global presence and recognition

1. Full Stack developer (.Net): (experience 3 to 6 years) 

• Experience in designing multithreaded/concurrent/distributed systems.
• Experience in .Net framework and C# programming is required (3+ years).
• Experience in working on scalable non-blocking server side frameworks like Spring stack(2+ years)
• Experience with both SQL and NoSQL databases, Message brokers. ex: Postgres/MySQL, MongoDB/DynamoDB/Redis/Neo4j, Kafka (2 +years)
• Experience in Front end language and frameworks. JavaScript, must be an expert in one of the front end frameworks (ex: React) (2+)
• Understand cloud technologies and should have deployed applications or products in popular cloud platforms like AWS, GCP, MS Azure, etc (2+ years).

Optional:

• Experience with BigData is a big plus
• Knowledge of functional programming principles is a plus.
• Experience in HTML5 and CSS3

Want to make every line of code count? Tired of being a small cog in a big machine? Like a fast-paced environment where stuff get DONE? Wanna grow with a fast-growing company (both career and compensation)? Like to wear different hats? Join ThinkDeeply in our mission to create and apply Enterprise-Grade AI for all types of applications.

Seeking a Full Stack Engineer with high aptitude toward development.

Experience

5+ Years

Location

Hyderabad

Skills

Bachelors/Masters/Phd in CS or equivalent industry experience

5+ years of industry experience in python related frameworks such as Django, Fast API

3+ Industry experience in angularjs/react

Understand the principles of developing cloud native applications

Experience in administering (including setting up, managing, monitoring) application on heroku

Experience in API development using Swagger

Strong expertise with containerization technologies including kubernetes, docker-compose

Implementing automated testing platforms and unit tests

Proficient understanding of code versioning tools, such as Git

Familiarity with continuous integration, Jenkins

Responsibilities

Implement marketplace using DJango and Angular

Design and Implement APIs

Assist in dev ops operations

Identify performance bottlenecks and bugs, and devise solutions to these problems

Help maintain code quality, organization, and documentation

Communicate with stakeholders regarding various aspects of solution.

Mentor team members on best practices

We are looking for a competitive and trustworthy Sales Executive to help us build up our business activities.

Sales Executive responsibilities include:

1. New Sale
2. Deal closure
3. Target achievement  

• Actively seek new sales opportunities through cold calling and networking.
• Set up meetings with potential clients and listen to their requirements and concerns
• Prepare and deliver appropriate presentations on products and services
• Ensure the availability of stock for sales and demonstrations
• Negotiate/close deals and handle complaints or objections

• Local Market knowledge
• Proven experience as a Sales Executive or relevant role
• Proficiency in English
• Excellent knowledge of MS Office
• Thorough understanding of sales and negotiating techniques
• Fast learner and passion for sales
• Self-motivated with a results-driven approach
• Aptitude in delivering attractive presentations
• Graduate/BBA/MBA