11+ Zendesk Jobs in Hyderabad | Zendesk Job openings in Hyderabad

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

Job Title: State Sales Head – Dealer Development

Job Type: Full-Time | Hybrid (Office & Field Work)

Role Overview

State Sales Head – Dealer Development to drive state-level sales growth and franchise expansion. The role focuses on building and managing a high-performing sales structure through Area Sales Managers (ASMs) while expanding Management Role Franchises and Shop Franchises across the state.

The ideal candidate will be a strong leader with proven experience in FMCG, Retail, Cement, Paint, or Franchise-based businesses, capable of executing aggressive growth strategies and maintaining long-term franchise relationships.

Key Responsibilities

• Appoint, train, guide, and monitor Area Sales Managers to achieve state-level sales objectives
• Lead recruitment and expansion of Management Role Franchises and Shop Franchises
• Drive achievement of monthly, quarterly, and annual revenue targets
• Build and maintain strong relationships with franchise partners to maximize business potential
• Design and execute strategies for franchise growth, support, and market penetration
• Monitor ASM and franchise performance using KRAs & KPIs
• Provide regular sales reports, market insights, and competitor feedback to senior management
• Proactively resolve franchise and operational issues
• Ensure strict adherence to company policies, ethical standards, and compliance norms

Key Performance Indicators (KPIs)

• Achievement of revenue targets (Monthly / Quarterly / Annual)
• Number of new Management Role & Shop Franchises onboarded
• Performance and productivity of Area Sales Managers
• Franchise satisfaction and retention rate
• Growth in state-wide market penetration and brand visibility

Required Qualifications & Skills

• Bachelor’s or Master’s degree in Business Administration, Marketing, or a related field
• 7–10 years of proven sales leadership experience
• (Preferred industries: FMCG, Retail, Cement, Paint, Franchise Business)
• Strong people management and leadership capabilities
• Proven track record of achieving and exceeding sales targets
• Excellent communication, negotiation, and relationship management skills
• Entrepreneurial mindset with strong problem-solving abilities
• Willingness to travel extensively within the state

·      Proficiency in Swift and Objective-C: These are the primary programming languages used for iOS development.

·      Experience with iOS frameworks: Such as SwiftUI and UIKit.

·      Knowledge of Apple's design principles and interface guidelines.

·      Familiarity with code versioning tools: Including GitHub.

·      Experience with RESTful APIs: For connecting iOS applications to back-end services.

Job Title: Store Manager – Footwear Retail

📍 Location:Hyderabad

💼 Employment Type: Full-Time

About the Role

We are looking for a passionate and result-driven Store Manager to lead our footwear retail store. The ideal candidate will be responsible for driving sales, delivering excellent customer service, managing daily store operations, and leading a team to achieve business goals.

Key Responsibilities

• Oversee day-to-day operations of the footwear store.
• Achieve sales targets and ensure profitability.
• Deliver outstanding customer service and resolve queries effectively.
• Manage inventory control, stock replenishment, and shrinkage.
• Ensure attractive visual merchandising and store presentation.
• Train, motivate, and lead the store team to perform at high standards.
• Monitor KPIs and business performance regularly.
• Maintain compliance with company policies and operational standards.

Qualifications & Experience

• Graduate in Business, Retail, or related field (preferred).
• 3–6 years of experience in retail management, preferably in footwear, fashion, or lifestyle stores.
• Strong knowledge of retail operations, merchandising, and sales techniques.
• Excellent leadership, problem-solving, and customer service skills.

Skills Required

✔ Retail sales & business development

✔ Inventory & stock management

✔ Team leadership & training

✔ Customer relationship management

✔ Visual merchandising & store upkeep

Location: Hyderabad

Employment Type: Full-time 

About iAmX

At iAmX, we help retail businesses with a unified software to run smarter with our advanced Inventory management, POS (Point of Sale), Customer management, Analytics and more. By simplifying stock management and providing actionable insights, we empower retailers to increase efficiency and grow profitably.

Role Overview:

We are looking for an experienced Sales Executive who has previously sold software solutions (preferably SaaS for retail or inventory management). In this role, you will be solely responsible for lead generation, pitching, and closure. If you thrive on ownership and love the thrill of closing deals, this opportunity is for you.

Key Responsibilities:

• Identify and approach retail stores in your assigned area
• Pitch, present, and demonstrate iAmX to potential customers
• Convert prospects into paying customers and achieve monthly targets
• Build and maintain strong customer relationships
• Independently generate new leads and build a strong sales pipeline

What We’re Looking For

• Excellent communication and persuasion skills
• Highly motivated, target-driven, and self-starter attitude
• Prior sales experience in selling software solutions (SaaS/Inventory/ERP/CRM)
• Comfortable with field sales and meeting customers face-to-face

What We Offer:

• Earning potential: Commission = 15% of the first subscription fee, invoice value paid by the new customer/ per customer you sign up, with no limit on how many you sell
• Performance bonuses: Rewards for hitting milestones (10, 25, 50+ sign-ups).
• Career growth: An opportunity to sharpen your skills, learn from industry leaders, and grow into larger roles within iAmX.
• Learning opportunities: Gain valuable sales experience in the fast-growing SaaS industry

Apply Now

No fancy degree required – just motivation!

If you have the sales experience, drive, and hunger to close deals—join us at iAmX and grow with us!

Python Backend Developer (5+ years experience)

We are seeking an experienced Python Backend Developer with at least 5 years of hands-on experience in Python and Django development. The ideal candidate will have a strong background in MySQL and MongoDB databases, as well as knowledge of HTML, CSS, JavaScript frameworks, and cloud technologies like AWS, Azure or Google Cloud.Key Responsibilities:

• Design and develop scalable, high-performance Python applications using the Django framework
• Write clean, maintainable, and well-documented code
• Optimize database queries and schema design for improved performance
• Integrate applications with various APIs and third-party services
• Collaborate with cross-functional teams to gather requirements and deliver solutions
• Participate in code reviews, testing, and deployment processes
• Continuously learn and stay updated with the latest technologies and best practices

Required Skills and Experience:

• Bachelor's or Master's degree in Computer Science, Information Technology or a related field
• 5+ years of professional experience in Python and Django development
• Proficient in MySQL and MongoDB databases, with the ability to write complex queries and optimize database performance
• Hands-on experience with HTML, CSS, and at least one JavaScript framework (e.g., React, Angular, Vue.js)
• Knowledge of cloud technologies like AWS, Azure, or Google Cloud is preferred
• Strong problem-solving and algorithmic skills
• Excellent communication and teamwork skills
• Passion for continuous learning and innovation

Preferred Qualifications:

• Experience in developing and deploying applications on cloud platforms
• Knowledge of containerization technologies like Docker and Kubernetes added advantages

• Ability to translate Wireframes and PSD Designs into functional web apps using HTML5, AngularJS, React , Node.js, and Mongo, Dynamo
• With 3+ years, Proven experience as a Full Stack Developer or similar role preferably using MERN stack.
• Binding of UI elements to JavaScript object models
• Creating RESTful services with Node.js
• Architect scalable web architectures
• Work in a cross-functional team to deliver a complete user experience
• Create Unit and Integration tests to ensure the quality of code
• Be responsive to change requests and feature requests
• Write code that is cross-platform and cross-device compatible
• Ability to wear many hats and learn new technologies quickly
• Experience in using AWS

Software Engineer

Responsibilities

• Work with a performance oriented team driven by ownership and open to experiments.
• Learn to design systems for high accuracy, efficiency and scalability.
• Help us make decisions to shape our REST APIs for developers worldwide
• Think outside the box, adapting the latest software technologies
• Contribute to open source
• Be involved and drive product & design discussions.
• Contribute to our technical innovation by learning and sharing your knowledge with our Engineering teams

Requirements

• Graduation in any technical stream
• A minimum of (3 to 5 ) years of relevant experience
• Ability to work at all levels of the stack, from Golang/NodeJS+NoSQL/SQL to React/+HTML+CSS+Azure/AWS
• Good architectural & design skills.
• Take full ownership and responsibility for building, shipping, and maintaining core LoginRadius features, end to end.
• Design and architect complex new systems, focusing not only on performance and scalability, but also on crafting a beautiful user experience.
• Experience in Docker/Kubernetes is a plus
• Ability to build a feature from scratch & drive it to completion
• A willingness to learn new technology, whatever lets you deliver the best product

• Have worked at a product company is a plus

Role- Full time
Experience Level- 8 to 13 Years
Job Location- Hyderabad
Key Responsibilities :

Serves as a technical point of contact within the organization by:

Influencing the product requirements, behaviour and design (Automation Platform)

Driving early adoption of technology, features and best practices around product development

Lead development at all layers GUI, Backend ( DevOps Tools API integration) & DB

Work with a team of developers and testers in a highly agile environment to produce high-quality software.

Design and developing house tools. Also, expected to demonstrate new ideas through prototypes/Proof of Concepts.

Evaluate and Assess newer technologies/architecture for product development

Keeping up to date with emerging technologies/tools in DevOps Space and developments trends to assess the impact of the projects.

Must have:

Should possess Bachelors/Masters/ PhD in computer science with a minimum of 8+ years of experience

Should possess a minimum of 3 years of experience in Products/Tools Development

Should possess expertise in using various DevOps tools libraries and API's (Jenkins/JIRA/AWX/Nexus/GitHub/BitBucket/ SonarQube)

Experience in designing and developing products, tools or test automation frameworks using Java or Python technologies.

Should have a strong understanding of OOPs, SDLC (Agile Safe standards), STLC

Proficient in Python, with a good knowledge of its ecosystems (IDEs and Frameworks)

Familiar with designing and developing applications using AngularJS, HTML5, Bootstrap, NodeJS, MongoDB, etc.

Experience in implementing, consuming and testing Web services Rest APIs would be an added advantage.

Experience working as a Full-Stack developer would be an added advantage

Regards,
Talent Acquisition Team

Mutual Mobile is a world-leading agency in mobile and emerging technology innovation, and we are looking for an accomplished and capable engineer to join our team!

We have built our success through timely bets on emerging technology and the rapid execution of targeted marketing campaigns and skills development. This approach has resulted in a list of premier clients that come to us to build innovative experiences using emerging technology (Nike, Google, GM, Nestle, UnderArmour). We’ve seen this happen with iOS, Android, Wearables, and IoT. We continue to evolve - it’s in our DNA - we stay at the forefront of innovation. Now, in 2019, we stand at the foot of a massive transition in emerging technology with the growth of Virtual Reality, Augmented Reality, Voice, Bots, and more. We are ready to embrace these changes and to help our clients make the most of the opportunities they bring.

At Mutual Mobile, Engineers are highly-capable, experienced producers of high-quality, extensible code. They know the ins-and-outs of their field, apply that knowledge to solve the most difficult problems, and pass along that knowledge to the next generation through mentorship. They:

• Improve the structure, quality, and extensibility of code bases
• Implement tools and best practices
• Create reusable libraries and frameworks
• Discover and evaluate new tools and technology partners

We expect Engineers to:

• Be highly-capable experts in at least one technology
• Build breadth across multiple tech stacks
• Write high-quality, extensible, testable code
• Participate in planning activities and provide accurate story estimates
• Conduct code reviews and act as a role model on the team
• Proactively breakdown work, identify risks, and explore solutions

Engineers have experience:

• Expert experience with hybrid mobile application and plugin development using Cordova, PhoneGap
• Solid understanding of vanilla JavaScript independent of any framework
• Proven expertise in JavaScript tooling—debugging and build tools
• Good to have some experience with OpenCV and creating Cordova plugins. Awesome, if worked on some camera vision-related apps in the past.
• Experience with upgrading Cordova projects on iOS and Android.
• Experience with task automation frameworks like grunt in mobile app development tooling together with Xcode and Android SDK
• Experience with salesforce mobile cloud iOS and Android SDKs is a plus
• Experience with Native iOS & Android development is a plus
• Should have expert level knowledge of HTML5, CSS3
• Should have strong debugging skills on Developer Tools of the browser and working with cross-browser UI.
• Unit and UI testing frameworks like Karma, Jasmine, Mocha, Protractor, etc.
• Should have experience in Response / Adaptive Web Design for desktop, tablet, and mobile
• Good understanding of CSS preprocessors LESS/SASS.
• Must know about the complete deployment cycle (Alpha - Beta - Prod) on the App Store and Play Store.
• Provisioning DevOps tooling and continuous integration
• Driving development best practices, including unit testing, coding standards, and code reviews
• Capable of implementing industry best-practices related to mobile application development concepts, design, and architecture

Preferred experience includes:

• Familiarity with other front-end development such as Angular,  React or Vue
• Good to have task automators like Gulp and Grunt
• System monitoring and security design and implementation

Why work for Mutual Mobile? We make great products. We craft beautiful mobile interfaces and solve complex software challenges. Clients such as HEB, Google, lynda.com, Citi, Nike, and Under Armour come to us for our deep experience in mobile and emerging technology — from establishing a mobile strategy that provides impactful business value, to build those solutions from the ground up. We bring together the brightest minds in interactive & visual design, engineering, and business management to deliver solutions that actually matter.

You’ll love working here, because this isn’t a company of silos. Team members are empowered and encouraged to pursue cool ideas, think for themselves, and make mistakes. If your passion extends beyond the role, we’ll invite your views and assistance with improving our culture, systems and processes. We know you’re smart, and that you love learning new technologies--so you’ll be able to work on a variety of projects with many different types of people.