11+ Zendesk Jobs in Hyderabad | Zendesk Job openings in Hyderabad

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

Employment Type : Permanent

Job Title: Software Developer - Java

Experience required: 1.6+ years

Job Location: My Home Hub, Hitech City (WFO)

Company name: Posidex Technologies

Website: http://www.posidex.com/">www.posidex.com

Job Summary

• Full stack Java Developer with working knowledge in Angular, Spring Boot and Web Services.
• Able to develop front end web applications.

Responsibilities and Duties:

• Developing front end web applications in Angular.
• Develop Webservices in SOAP and Rest.
• Develop MVC based application using Spring FrameWork
• Able to Multitask and work under tight deadlines
• Must be an effective problem solver
• Excellent communication skills.

Required Experience and Qualification:

• Qualification can be  B.Tech/M.C.A
• 2+ years of experience working with Core Java, J2EE,Angular, Spring framework and  Spring Boot
• Experience in creating modules ,components  and integrating in Angular
• Experience in Building MVC based Web Application Using JSP/ spring framework.
• Experience in Apache Tomcat and Web Services(Rest/Soap)
• Good knowledge of OOPS concepts, Spring version 4.x, Spring Dependency Injection (IOC, MVC, JDBC, JMS, etc)
• Good knowledge of Restful services , SQL and relational databases like Oracle
• Good knowledge of XML Parsers, XML Schema, JAXB,
• Experience in Git.

Shift timings : Afternoon

Job Summary

We are seeking an experienced Senior Java Developer with strong expertise in legacy system migration, server management, and deployment. The candidate will be responsible for maintaining, enhancing, and migrating an existing Java/JSF (PrimeFaces), EJB, REST API, and SQL Server-based application to a modern Spring Boot architecture. The role involves ensuring smooth production deployments, troubleshooting server issues, and optimizing the existing infrastructure.

Key Responsibilities

● Maintain & Enhance the existing Java, JSF (PrimeFaces), EJB, REST API, andSQL Server application.

● Migrate the legacy system to Spring Boot while ensuring minimal downtime.

● Manage deployments using Ansible, GlassFish/Payara, and deployer.sh scripts.

● Optimize and troubleshoot server performance (Apache, Payara, GlassFish).

● Handle XML file generation, email integrations, and REST API maintenance.

● Database management (SQL Server) including query optimization and schema updates.

● Collaborate with teams to ensure smooth transitions during migration.

● Automate CI/CD pipelines using Maven, Ansible, and shell scripts.

● Document migration steps, deployment processes, and system architecture.

Required Skills & Qualifications

● 8+ years of hands-on experience with Java, JSF (PrimeFaces), EJB, and REST APIs.

● Strong expertise in Spring Boot (migration experience from legacy Java is a must).

● Experience with Payara/GlassFish server management and deployment.

● Proficient in Apache, Ansible, and shell scripting (deployer.sh).

● Solid knowledge of SQL Server (queries, stored procedures, optimization).

● Familiarity with XML processing, email integrations, and Maven builds.

● Experience in production deployments, server troubleshooting, and performance tuning.

● Ability to work independently and lead migration efforts.

Preferred Skills

● Knowledge of microservices architecture (helpful for modernization).

● Familiarity with cloud platforms (AWS/Azure) is a plus.

As a Software Engineer III – Unreal Engine, you’ll be a core technical contributor and leader on a team building high-end AAA PC/Console experiences. You’ll take ownership of critical game systems, mentor other engineers, and help define technical direction. Working alongside art, design, and production, your experience and engineering insight will shape the gameplay, tools, and systems that bring our ambitious projects to life.

What You’ll Do

• Architect, implement, and optimize complex systems in Unreal Engine 5 using C++
• Lead development of gameplay, systems, and core tech features
• Collaborate with designers, artists, and producers to ensure technical feasibility and creative alignment
• Mentor junior engineers and uphold best engineering practices
• Drive performance improvements across PC and console builds
• Participate in planning, tech reviews, and cross-functional coordination

What We’re Looking For

• 7+ years of experience in Unreal Engine-based game development
• Deep expertise in C++ and Unreal Engine internals (e.g., Gameplay Framework, Replication, UObjects, GAS, )
• Experience with multiplayer, AI, Bots, Physics and rendering systems
• Shipped multiple PC/Console titles with significant system ownership
• Excellent debugging, profiling, and performance-tuning skills
• Strong software architecture skills and understanding of real-time game systems
• Proven leadership and mentoring abilities

Nice to Have

• Familiarity with Unreal Editor tooling, plugins, and build systems
• Knowledge of Agile production pipelines
• Contributions to tool development or tech pipelines
• Understanding of AI-Tools and ability to adapt them in workflows to improve productivity

Job Category: Engineering

Job Type: Full Time

Job Location: Hyderabad

We are looking for a skilled and motivated Data Engineer with strong experience in Python programming and Google Cloud Platform (GCP) to join our data engineering team. The ideal candidate will be responsible for designing, developing, and maintaining robust and scalable ETL (Extract, Transform, Load) data pipelines. The role involves working with various GCP services, implementing data ingestion and transformation logic, and ensuring data quality and consistency across systems.

Key Responsibilities:

• Design, develop, test, and maintain scalable ETL data pipelines using Python.
• Work extensively on Google Cloud Platform (GCP) services such as:
• Dataflow for real-time and batch data processing
• Cloud Functions for lightweight serverless compute
• BigQuery for data warehousing and analytics
• Cloud Composer for orchestration of data workflows (based on Apache Airflow)
• Google Cloud Storage (GCS) for managing data at scale
• IAM for access control and security
• Cloud Run for containerized applications
• Perform data ingestion from various sources and apply transformation and cleansing logic to ensure high-quality data delivery.
• Implement and enforce data quality checks, validation rules, and monitoring.
• Collaborate with data scientists, analysts, and other engineering teams to understand data needs and deliver efficient data solutions.
• Manage version control using GitHub and participate in CI/CD pipeline deployments for data projects.
• Write complex SQL queries for data extraction and validation from relational databases such as SQL Server, Oracle, or PostgreSQL.
• Document pipeline designs, data flow diagrams, and operational support procedures.
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Required Skills:

• 4–8 years of hands-on experience in Python for backend or data engineering projects.
• Strong understanding and working experience with GCP cloud services (especially Dataflow, BigQuery, Cloud Functions, Cloud Composer, etc.).
• Solid understanding of data pipeline architecture, data integration, and transformation techniques.
• Experience in working with version control systems like GitHub and knowledge of CI/CD practices.
• Strong experience in SQL with at least one enterprise database (SQL Server, Oracle, PostgreSQL, etc.).

Company Details:

Company – PricewaterhouseCoopers (MNC Group)

Website     https://www.pwc.com/">https://www.pwc.com/

About PWC (PricewaterhouseCoopers) -PricewaterhouseCoopers is a multinational professional services network of firms, operating as partnerships under the PwC brand. PwC ranks as the second-largest professional services network in the world and is considered one of the Big Four accounting firms, along with Deloitte, EY and KPMG. PwC firms operate in 157 countries, 742 locations, with 276,000 people.

Job Role - Randstad Payroll (Client Inhouse)

Interview Process – Video Call Interview or Telephonic Interview

Salary – Best in Industry

Requirement -  Consultant and Experience Consultant

Qualification -  CA qualified/sCA semi-qualified 

Travelling - Yes

Roles and Responsibilities

1. Responsible for internal audit procedures and work programs for clients
2. Execute the assignment as per internal standards
3. Drafting of report as per internal standards
4. Ensuring compliance with Audit Standards & completing audits within timelines.
5. Good Comm. skills so as to communicate with clients independently on audit matters

Datametica is looking for talented Big Query engineers

Total Experience - 2+ yrs.

Notice Period – 0 - 30 days

Work Location – Pune, Hyderabad

Job Description:

• Sound understanding of Google Cloud Platform Should have worked on Big Query, Workflow, or Composer
• Experience in migrating to GCP and integration projects on large-scale environments ETL technical design, development, and support
• Good SQL skills and Unix Scripting Programming experience with Python, Java, or Spark would be desirable.
• Experience in SOA and services-based data solutions would be advantageous

About the Company: 

www.datametica.com

Datametica is amongst one of the world's leading Cloud and Big Data analytics companies.

Datametica was founded in 2013 and has grown at an accelerated pace within a short span of 8 years. We are providing a broad and capable set of services that encompass a vision of success, driven by innovation and value addition that helps organizations in making strategic decisions influencing business growth.

Datametica is the global leader in migrating Legacy Data Warehouses to the Cloud. Datametica moves Data Warehouses to Cloud faster, at a lower cost, and with few errors, even running in parallel with full data validation for months.

Datametica's specialized team of Data Scientists has implemented award-winning analytical models for use cases involving both unstructured and structured data.

Datametica has earned the highest level of partnership with Google, AWS, and Microsoft, which enables Datametica to deliver successful projects for clients across industry verticals at a global level, with teams deployed in the USA, EU, and APAC.

Recognition:

We are gratified to be recognized as a Top 10 Big Data Global Company by CIO story.

If it excites you, please apply.

Job Title: Software Engineer

Job Type: Full – Time

Location: Hyderabad (Client Base)

Reporting Manager: Service Delivery Manager

Min Salary: As per the Standard Market Rates

Job Summary

• Build interacting dynamic apps, dashboards and analytics.
• Consolidating relevant data from multiple sources.
• Visualizing data with engaging, state-of-the-art graphics.
• Exploring the associations of data. 

Roles and Responsibilities

• Identify automation opportunities in the operations workflow to minimize human effort and develop tools around it.

• Build performance metrics dashboards to view the volume, baseline and trending data.
• Build and maintain the knowledge base portal.
• Build automated tests and unit tests and follow standard development practices. Measure, diagnose and improve application performance
• Collaborate with software and network engineers in developing tools.

Skills Required

• Good communication skills.
• Must be well-versed in web development.
• Well-versed with material design, UI/UX Principles.
• Well-versed with either Angular / TypeScript, Polymer or React JS.
• Well-versed with either Go or Python.
• Collaborate with the team and clients to deliver high quality products.

Qualifications

• Bachelor's degree in Information Technology and Computer Science or any related course.
• Must have strong knowledge & experience in the following languages & system:

• OS: Basic knowledge of *nix (Linux, Unix, etc)
• Language/Script: Go and/or Python , Javascript and/or TypeScript, JS Libraries, HTML5/CSS
• Database: RDBMS (ie. MySQL, Postgresql, Oracle), NOSQL (ie. Mongodb)
• Experience in Cloud Computing (i.e. Google Cloud Platform) is a plus.
• knowledge of HTTP and (REST) API design
• Management/Leadership experience in Software Development is a plus.