11+ Zendesk Jobs in Hyderabad | Zendesk Job openings in Hyderabad

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

Position : Senior Test Automation Engineer

Experience : 8+ Years

Location : Hyderabad / Bangalore

Job Description :

We are seeking a highly skilled Senior Test Automation Engineer with extensive experience in test automation and strong knowledge of Agile methodologies.

The ideal candidate will have hands-on experience with UFT, Java Selenium, and Ready API to design, develop, and maintain automated test scripts ensuring high-quality software delivery.

Key Responsibilities :

• Design, develop, and execute automated test scripts using UFT, Java Selenium, and Ready API.
• Collaborate closely with cross-functional teams to understand requirements and ensure quality delivery.
• Participate actively in Agile ceremonies and contribute to continuous improvement of testing processes.
• Analyze test results, report defects, and work with developers to resolve issues.
• Mentor junior team members and share best practices in automation testing.

Mandatory Skills :

• 8+ Years of hands-on experience in test automation using UFT, Java Selenium, and Ready API.
• Strong understanding of Agile methodology and practical experience applying it in testing environments.
• Excellent communication skills with the ability to clearly articulate testing progress and issues.

Preferred :

• Experience with CI/CD pipelines and test automation integration.
• Knowledge of performance testing tools and techniques.
• Experience in cross-browser and mobile device testing.

JOB DESCRIPTION:-

• Design, develop, deploy, and support integration solutions using Microsoft BizTalk Server.
• Develop BizTalk artifacts such as schemas, maps, orchestrations, pipelines, and custom components as required.
• Work with business analysts and stakeholders to understand integration requirements and translate them into technical solutions.
• Write and optimize SQL queries, stored procedures, and views for data manipulation, transformation, and retrieval in integration workflows.
• Monitor, troubleshoot, and resolve issues in BizTalk applications and integrations.
• Develop and maintain technical documentation including integration designs, configuration details, and deployment guides.
• Implement best practices for BizTalk development, deployment, and administration.
• Perform unit testing and support system integration testing for BizTalk solutions.
• Collaborate with application and database teams to ensure seamless data integration across systems.
• Participate in upgrades, patching, and migration activities for BizTalk Server environments.
• Provide production support for existing BizTalk integrations, ensuring high availability and performance.

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Dynamic technical leader who can lead a cutting-edge product development team that is tasked with building world class business applications. This role reports to the CTO and will be responsible for engineering one of the key products lines of SmartDocs. 

Key Responsibilities: 

• Manage the end-to-end engineering process to ensure the product releases are released successfully as per the published product roadmap  
• Coordinate requirements prioritization and product managers 
• Release products with proper quality  
• Coordinate code reviews and ensure proper development guidelines are adhered to 
• Coordinate QA testing with QA teams 
• Coordinate proper documentation is released 
• Coordinate with DevOps engineers to maintain proper development landscape 
• Nurture and expand the dynamic development team that is nimble and can meet the requirements of the product managers 
  
  

Key experience and required skills: 

• At least 2 years' experience managing successful development teams building modern web applications in the role of “Developer Manager” or Engineering Manager” or higher 
• Experience as a senior Java developer for at least 2 years with full hands-on development experience 
• Excellent understanding of modern web application architectures and architecture patterns 
• Expertise in Agile and agile-type processes 
• Experience being part of SaaS product development is a definite plus 
• Significant experience in management reporting and communication to executive leadership teams 
  
  

Success Factors 

The ideal candidate would have been part of one or more startups that delivered modern web applications, preferably SaaS products in enterprise space. The ideal candidate will be a proper mix of management skills and technical prowess.  

What we offer 

SmartDocs is a modern progressive product company with the mission of delivering awesome Procure to Pay platform to medium and large enterprises to optimize and streamline business processes. We offer: 

• Awesome workplace  
• Cool benefits 
• Cutting tech stack 
• Socially Impactful products 
• Multiple learning opportunities 
  
  

What we expect 

We are looking for a dynamic leader with the following key traits 

• Responsibility 
• Accountability 
• Flexibility 
• Team player 
• Awesome communication skills 

Key Responsibilities:

• Develop and execute strategic sales and marketing plans to achieve sales targets and expand customer base.
• Identify and pursue new business opportunities through market research, networking, and lead generation.
• Build and maintain strong relationships with existing and potential clients to promote customer satisfaction and loyalty.
• Conduct product presentations and demonstrations to prospective clients.
• Collaborate with the marketing team to create compelling marketing materials, campaigns, and promotions.
• Monitor industry trends, competitor activities, and customer feedback to stay informed about market changes and opportunities.
• Prepare sales reports, forecasts, and budgets to track performance and identify areas for improvement.
• Represent the company at industry events, trade shows, and conferences to promote brand awareness and generate leads.
• Provide timely and effective communication to internal teams regarding sales and marketing activities, customer feedback, and market developments.

Qualifications:

• Bachelor's degree in Marketing, Business Administration, or related field.
• Proven experience in sales and marketing, preferably in a similar industry.
• Strong understanding of sales techniques, marketing principles, and customer relationship management.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in Microsoft Office and CRM software.
• Willingness to travel as needed.

Job Description

 Responsibilities

• Develop Python Based API’s using FastAPI and Flask frameworks.
• Implementation of workflow using Apache airflow or similar tools.
• Follow and enforce organization defined SDLC within the offshore team.
•  Writing and modifying Docker files for the back end and Front-End Components.
• Integrate CI/CD pipelines for Automation and Code quality checks.
• Writing complex ORM mappings using SQLAlchemy.
• Unit testing using pytest, unittest etc.

Required Skills:

• Strong experience in Python and python-based technologies and frameworks including Flask, Fastapi, SQLAlchemy.
• Experience with AWS services like ECS, S3, ECR, Secrets manager, RDS, ELB, API Gateway, Cloudwatch logs, SNS, SQS, SES, Elastic Cache.
• Strong knowledge of SQL, comfortable working with MySQL and/or PostgreSQL databases, writing raw SQL queries.
• Experience of using ORM frameworks like SQLAlchemy.
• Experience integrating 3rd party APIs.
• Strong understanding of OAuth protocol.
• Experience working with docker and dockerfile.
• Understanding of microservices pattern and architecture.
• Experience with Git, GitFlow, code review process.
• Must enjoy problem solving, have excellent communication skills and be a good team player.

Good To Have:

• Develop Front End Components using VueJS and ReactJS.
• Familiarity with pipeline deployment process, Terraform scripts.
• Familiarity with Sumologic.
• Familiarity with Data warehouse tools like Snowflake.

AD Skills: 

• Implementing Active Directory Infrastructure  
• Expertise on Windows Infrastructure components integration like DNS, DHCP etc. 
• Assess Domain Controllers, Domain Architecture, Centralized Migrations, GPO Designs, Windows DNS/DHCP Management and Forest Level Trust Architecture 
• Cloud Service integration with Active Directory including Amazon Web Services and Azure Active Directory Services 
• Multi Forest/Domain Active Directory and DNS migration 
• In depth knowledge of AD Site Topology, OU’s Structure, Group Policies, NTP, LDAP and implementation and AD components 
• Good knowledge on AD Security and identity principals 
• Strong integration experience of ADFS and integration with the on-prem Active Directory 

Must skills:

Hands- on in the following:

• Java 8/J2EE
• Spring boot
• Gradle/Maven
• REST API
• ORM- hibernate/ JPA
• Unit Testing and Integration Testing- Junit/ TestNG

Good to have:

Hands-on in the following:

• CI/CD pipeline deployment
• Messaging- ActiveMQ/RabbitMQ/MQ
• DB2
• Kafka
• NoSQL framework exposure