11+ Zendesk Jobs in Hyderabad | Zendesk Job openings in Hyderabad

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

We are a stealth startup (founded by IIT-IIM alums) building a niche gamified parental community and market place for parents of children aged 0-12 years. We are looking for a CTO/Co-founder who has significant consumer facing app build experience (4+ years app building, 6-7 years overall experience) with comfort around React Native, Java, Node JS, Mango DB etc. Tech leaders from Hyderabad would be given preference (not necessary).

(Marketing Agency Experience required)

1. Develop high-quality written and visual content, including blog posts, articles, infographics, videos, and social media posts.

Mentor and provide guidance to junior content creators to maintain consistent content quality.

2. Lead content strategy development, collaborating with the marketing team to align with marketing objectives and target audience needs.

Utilize your experience to refine and optimize our content strategy continually.

3. Develop and implement advanced content promotion strategies, including influencer outreach and partnerships.

Monitor industry trends and emerging channels for innovative content promotion opportunities.

4. Take ownership of SEO efforts, conducting in-depth keyword research, and overseeing on-page and off-page optimization efforts.

Monitor and analyze SEO performance, making data-driven improvements.

5. Provide in-depth analysis and insights into content performance, identifying areas for improvement and growth.

Create customized reports for key stakeholders to showcase the impact of content marketing efforts.

5. Manage the content calendar, ensuring alignment with marketing campaigns, industry events, and product launches.

Streamline content production processes for increased efficiency.

Qualifications:

Bachelor's degree in Marketing, Communications, English, Journalism, or a related field.

Minimum of three years of experience in content marketing, with a portfolio of successful campaigns.

About Merchandise Operation (Merch Ops): Merchandise Operations (Merch Ops) is a merchandise management system, it is positioned as a host system in the retail solutions, it has ability to maintain the Master/Foundation data, create and manage Purchase Orders, create, and manage Prices & Promotions, perform Replenishment, effective inventory control and financial management. Merc Ops provides Business users with consistent, accurate, and timely data across an enterprise by allowing them to get the:

Right Goods in the...

• Right Silhouettes, Sizes and Colors; at the...

• Right Price; at the...

• Right Location; for the...

• Right Consumer; at the...

• Right Time; at the...

• Right Quantity.

About Team:

• Proven, passionate bunch of disruptors providing solutions that solve real-time supply chain problems.

• Well mixed experienced team with young members and experienced in product, domain, and Industry knowledge.

• Gained Expertise in designing and deploying massively scalable cloud native SaaS products

• The team currently comprises of associates across the globe and is expected to grow rapidly.

Our current technical environment:

• Software: React JS, Node JS, Oracle PL/SQL, GIT, Rest API. Java script.

• Application Architecture: Scalable three tier web application.

• Cloud Architecture: Private cloud, MS Azure (ARM templates, AKS, HD insight, Application gateway, Virtue Networks, Event Hub, Azure AD) • Frameworks/Others: Tomcat Apache, RDBMS, Jenkins, Nginx, Oracle Type ORM, Express.

What you'll be doing:

• As a Staff Engineer you will be responsible for the design of the features in the product roadmap

• Creating and encouraging good software development practices engineering-wide, driving strategic technical improvements, and mentoring other engineers.

• You will write code as we expect our technical leadership to be in the trenches alongside junior engineers, understanding root causes and leading by example

• You will mentor engineers

• You will own relationships with other engineering teams and collaborate with other functions within Blue Yonder

• Drive architecture and designs to become simpler, more robust, and more efficient.

• Lead designs discussion and come up with robust and more efficient designs to achieve features in product roadmap

• Take complete responsibility of the features developed right from coding till deployments

• Introduce new technology and tools for the betterment of the product

• Guides fellow engineers to look beyond the surface and fix the root causes rather than symptoms.

What we are looking for:

• Bachelor’s degree (B.E/B.Tech/M.Tech Computer science or related specialization) and minimum 7 to 10 years of experience in Software development, has been an Architect, within the last 1-2 years minimum. • Strong programming experience and background in Node JS and React JS.

• Hands-on development skills along with architecture/design experience.

• Hands-on experience on designing, building deploying and maintenance of enterprise cloud solutions.

• Demonstrable experience, thorough knowledge, and interests in Cloud native architecture, Distributed micro-services, Multi-tenant SaaS solution and Cloud Scalability, performance, and High availability

• Experience with API management platforms & providing / consuming RESTful APIs

• Experience with varied tools such as REST, Hibernate, RDBMS, Docker, Kubernetes, Kafka, React.

• Hands-on development experience on Oracle PL/SQL.

• Experience with DevOps and infrastructure automation.

Must Have Skills : Core Java ,Microservices , Angular8, Spring boot framework

Minimum 4-8 years of experience in design, development, and deployment of JAVA/J2EE-based applications, writing PL/SQL queries/store procedures.

Strong hands-on experience in design, development, and deployment of J2EE based application database design, PL/SQL complex queries, and Store procedures XML, HTML, JavaScript, AJAX

• Expertise on XML, HTML, JavaScript, AJAX
• Proficient in handling and writing complex PL/SQL queries and Stored procedures
• preferable work experience on JBOSS as an application server or any other J2EE application server
• Should have sound knowledge in product customization, implementation, and maintenance aspects
• Foresighted & good judgment in problem-solving.
• Capable of paying attention to detail.
• Good analytical and logical thinking.
• Prioritizing and organizing
• Team Player with a positive attitude.
• Process knowledge/Technical expertise
• Good Written and Verbal communication Skills

Job Title: System Engineer

Responsibilities include, but are not limited to:

· Understand Mobile SoCs architecture across different Multimedia and Connectivity applications

· Evaluate Memory/Storage architecture on mobile platforms and develop architectures to improve

· Innovate new solutions to complex multi-disciplinary problems by collaborating with other team members

· Identify new mobile workloads that will define memory/storage usage in future products

· Evaluate and present architecture trade-offs impacting memory/storage subsystem performance and power

Successful candidates for this position will have the following:

· Bachelors/Master’s degree in Electronics and/or Computer Engineering or Computer Science or related field

· 4-8 years of work experience in the Mobile ecosystem

· Hands-on experience Power and Performance Analysis

· Good understanding of Mobile SOC system and Android system

· Good understanding and experience on system Benchmarking and multimedia applications

· Good understanding of the Storage subsystem with hands on experience on Host side drivers

Preferred Skills:

· Strong Mobile Platform SW and HW knowledge

· Strong working knowledge of DRAM, NAND, and other memory/storage devices

· Strong understanding of architecture in multimedia and connectivity use cases

· Experience in C++, Python, or other System programming language

About Telstra:

Telstra is Australia’s leading telecommunications and technology company, with operations in more than 20 countries. At Telstra, We've implemented an IT strategy that employs leading-edge software engineering practices to help deliver a superior customer experience with improved trust and speed of delivery, lower cost, and simplified architecture, systems and processes.

Your key responsibilities and major tasks include, but are not limited to

• As a backend Java developer, you will work within a specific problem space critical to Telstra’s current needs where you will design, develop, and deploy backend services with a focus on scalability, high availability, and low latency.
• Review and integrate all application requirements, including functional, security, integration, performance, quality, and operations requirements.
• Apply engineering best practices such as Agile, CI/CD, and DevOps as part of a high performing motivated team.
• Collaborate and grow in a dynamic and autonomous environment while working in small, agile, and cross functional teams
• Pivot to working on new features and developments, to providing production support in the production and pre-production environments assisted by all team members. This responsibility is equally shared by all members of the team.
  
  

We are looking for candidates with the following experience and skills:

Essential skills and Experience

• 3 years – 7 years year experience in this area
• Must have strong Java programming background (preferably Java 8+)​
• Preferred Frameworks – Spring Boot​
• Unit Testing, Integration testing and Automated testing. ​
• Experience with Continuous Integration/Deployment​
• Microservices development – HTTP, REST API​ design and implementation​
• Comfortable to operate in an agile, dynamic environment​.

Prolifics Looking for.NET Core Developer with experience in Web Api Applications

Role:.NET Core Developer.

Location: Hyderabad

Mode of Employment: Permanent

Experience Required: 3 to 8 Years

Primary Skills: 

.Net Core, Asp.NetCore Web Application

C#  

ROAD  

PL/SQL – prefer Oracle experience. 

Web API  

Regards,

Anil Kumar

Required Qualifications:

• Prior Experience in ServiceNow development and administration in an enterprise environment.
• Ability to configure, develop, and implement functionality within ServiceNow.
• ServiceNow System Developer, Administrator Certification.
• Ability to relate to software engineering challenges and practices.

Preferred Education/Experience:

• Education: BS degree in Computer Science or Engineering or equivalent on the job, hands-on experience.
• Minimum of 4+ years of overall IT experience, with a practical understanding of various technologies and processes such as operations systems, storage, networking, monitoring, and discovery.
• Experience delivering automated solutions and impl12ementation of highly scalable, highly available services.
• Other ServiceNow Micro Certifications.

Exp : 3 to 10 Years

Required Skills:

• Hands-on experience in installing, configuring and upgrading AAEP, POM, Speech solutions for global customers.
• Knowledge on integration of AAEP, POM, Speech servers with other adjunct and UC solutions.
• Well versed with Linux commands.
• Knowledge in deploying VMWare/OVA would be added advantage.
• Knowledge on Avaya product like CM, SM, SMGR, WebLM, Call center routing etc. would be added advantage.
• Installation, upgrade and integration AAEP, POM, Speech servers for global customers especially in USA.
• Testing and troubleshooting as required.
• Good planning & analytical skills and ability to communicate effectively with global customers. Work under pressure and deliver on customer timelines.
• Implementation and testing will require to be done during customer approved maintenance windows in the respective countries or regions. Will require late night work during implementation & testing.

• Good written and verbal communication skills
• Must have experience working with global customer
• Self-starter and capable of working independently
• Quick learning ability to learn future skills as per business requirement
• Able to work in flexible hours (including late India night and early morning) to support global customers in North America region