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Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

About Us:

We are a cutting-edge startup reshaping the construction management landscape with AI-driven solutions that simplify complex processes and maximise efficiency. Our platform leverages the latest web and mobile technologies to solve real-world challenges for the construction industry, blending innovation with usability. If you're passionate about building scalable systems and love solving problems, we want you on board!

Who You Are:

A tech enthusiast with a knack for both front-end finesse and back-end brilliance. You’re eager to dive into code and bring ideas to life. You think in Angular components, dream in Node.js APIs, and are equally comfortable navigating MongoDB queries as you are crafting mobile interfaces with React Native or Flutter. You thrive in a fast-paced startup environment and have a passion for building things from scratch, continuously optimising for performance, and ensuring scalability.

What You’ll Do:

• Full-stack Magic: Craft seamless, intuitive UIs with Angular and powerful, RESTful backend services using Node.js and MongoDB.
• End-to-End Development: Own features from brainstorming to deployment—handling everything from database architecture to front-end performance.
• Optimise and Scale: Ensure that our platform is high-performing, scalable, and future-proof. You’ll be part of laying the groundwork for big, exciting growth.
• Collaborate & Conquer: Work closely with our design, product, and AI teams to integrate machine learning and automation features into our platform, pushing the boundaries of what tech can do in construction.

Tech Stack:

• Frontend: Angular for web
• Backend: Node.js, Express, NestJS
• Database: MongoDB
• Cloud & DevOps: AWS, Docker, CI/CD pipelines

What You Bring:

• Angular wizardry—you know your way around components, services, and everything in between.
• Node.js expertise—you can build robust, scalable APIs and thrive in an asynchronous environment.
• React Native/Flutter mobile skills—a passion for crafting intuitive mobile experiences. (Good to have, but not mandatory)
• MongoDB knowledge—you understand database design, indexing, and aggregation pipelines.
• Code Quality Focus—whether it's writing tests or reviewing pull requests, you're all about clean, maintainable code.
• Experience with Git, CI/CD, and working in an agile, fast-paced team.

Bonus Points For:

• Experience in AI/ML integrations or a curiosity about machine learning’s potential in web and mobile apps.
• Familiarity with GraphQL and modern state management libraries.
• Experience with Microservices

Why Work With Us:

• Impact: Be part of a mission-driven startup solving real-world problems in a trillion-dollar industry.
• Innovation: Collaborate with a forward-thinking team to build AI-powered, scalable tools from the ground up.
• Growth: We’re a fast-growing startup, so your career can skyrocket here. Bring your ideas, and we’ll give you the space to make them happen.
• Culture: A collaborative, tech-driven, and fun work environment that values creativity, ownership, and growth.

The Opportunity

We’re looking for a Senior Data Engineer to join our growing Data Platform team. This role is a hybrid of data engineering and business intelligence, ideal for someone who enjoys solving complex data challenges while also building intuitive and actionable reporting solutions.

You’ll play a key role in designing and scaling the infrastructure and pipelines that power analytics, dashboards, machine learning, and decision-making across Sonatype. You’ll also be responsible for delivering clear, compelling, and insightful business intelligence through tools like Looker Studio and advanced SQL queries.

What You’ll Do

• Design, build, and maintain scalable data pipelines and ETL/ELT processes.
• Architect and optimize data models and storage solutions for analytics and operational use.
• Create and manage business intelligence reports and dashboards using tools like Looker Studio, Power BI, or similar.
• Collaborate with data scientists, analysts, and stakeholders to ensure datasets are reliable, meaningful, and actionable.
• Own and evolve parts of our data platform (e.g., Airflow, dbt, Spark, Redshift, or Snowflake).
• Write complex, high-performance SQL queries to support reporting and analytics needs.
• Implement observability, alerting, and data quality monitoring for critical pipelines.
• Drive best practices in data engineering and business intelligence, including documentation, testing, and CI/CD.
• Contribute to the evolution of our next-generation data lakehouse and BI architecture.

What We’re Looking For

Minimum Qualifications

• 5+ years of experience as a Data Engineer or in a hybrid data/reporting role.
• Strong programming skills in Python, Java, or Scala.
• Proficiency with data tools such as Databricks, data modeling techniques (e.g., star schema, dimensional modeling), and data warehousing solutions like Snowflake or Redshift.
• Hands-on experience with modern data platforms and orchestration tools (e.g., Spark, Kafka, Airflow).
• Proficient in SQL with experience in writing and optimizing complex queries for BI and analytics.
• Experience with BI tools such as Looker Studio, Power BI, or Tableau.
• Experience in building and maintaining robust ETL/ELT pipelines in production.
• Understanding of data quality, observability, and governance best practices.

Bonus Points

• Experience with dbt, Terraform, or Kubernetes.
• Familiarity with real-time data processing or streaming architectures.
• Understanding of data privacy, compliance, and security best practices in analytics and reporting.

Why You’ll Love Working Here

• Data with purpose: Work on problems that directly impact how the world builds secure software.
• Full-spectrum impact: Use both engineering and analytical skills to shape product, strategy, and operations.
• Modern tooling: Leverage the best of open-source and cloud-native technologies.
• Collaborative culture: Join a passionate team that values learning, autonomy, and real-world impact.

• Familiarity with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC)
• 5 years of development experience using C# .NET
• Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3
• Familiarity with architecture styles/APIs (REST, RPC)
• Understanding of Agile methodologies
• Strong attention to detail
• Excellent troubleshooting and communication skills
• Knowledge of REST and RPC APIs
• Able to work well in a team setting

Job responsibilities

• Performs development, deployment, administration, management, configuration, testing, and integration tasks related to the cloud security platforms.
• Develops automated security and compliance capabilities in support of DevOps processes in a large-scale computing environment for the storage program within the firm.
• Champions a DevOps security model so that security is automated and elastic across all platforms and cultivate a cloud first mindset in transitioning workloads.
• Leverages DevOps tools to build, harden, maintain, and instrument a comprehensive security orchestration platform for infrastructure as code.
• Provides support to drive the maturity of the Cybersecurity software development lifecycle and develop & improve the quality of technical engineering documentation.
• Makes decisions of a global, strategic nature by analyzing complex data systems and incorporating knowledge of other lines of business & JPMC standards.
• Provides quality control of engineering deliverables, technical consultation to product management and technical interface between development and operations teams.

Required qualifications, capabilities, and skills

• Formal training or certification on Security engineering and 3+ years applied experience
• Proficiency in programming languages like Python or Java with strong coding skills
• Understanding of one or more Public Cloud platforms( AWS/ GCP/ Azure)
• Experience with highly scalable systems, release management, software configuration, design, development, and implementation is required
• Ability to analyzing complex data systems – failure analysis / root cause analysis, developing, improving, and maintaining technical engineering documentation

Role: Python-Django Developer 

Location: Noida, India

Description:

• Develop web applications using Python and Django.
• Write clean and maintainable code following best practices and coding standards.
• Collaborate with other developers and stakeholders to design and implement new features.
• Participate in code reviews and maintain code quality.
• Troubleshoot and debug issues as they arise.
• Optimize applications for maximum speed and scalability.
• Stay up-to-date with emerging trends and technologies in web development.

Requirements:

• Bachelor's or Master's degree in Computer Science, Computer Engineering or a related field.
• 4+ years of experience in web development using Python and Django.
• Strong knowledge of object-oriented programming and design patterns.
• Experience with front-end technologies such as HTML, CSS, and JavaScript.
• Understanding of RESTful web services.
• Familiarity with database technologies such as PostgreSQL or MySQL.
• Experience with version control systems such as Git.
• Ability to work in a team environment and communicate effectively with team members.
• Strong problem-solving and analytical skills.

 We are seeking a highly skilled and motivated Digital Marketing Associate with at least 2 years of experience in Pay-Per-Click (PPC) advertising. The ideal candidate will have a strong understanding of PPC strategies, campaign management, data analysis, and optimization techniques. As a PPC Specialist, you will be responsible for managing and optimizing our PPC campaigns to drive targeted traDevelop, implement, and manage PPC campaigns across various platforms such as Google Ads, Bing Ads, social media advertising and Native.

- Conduct keyword research to identify high-value keywords and develop effective revenue

- Monitor campaign performance, budget allocation, and keyword bids to ensure optimal performance and cost efficiency.

Analyze campaign data and generate actionable insights to improve campaign performance, including adjustments to bidding strategies, ad placements, and targeting.

ffic, conversions, and ROI.

We are looking for a Graphic Designer to create engaging and on-brand graphics for a variety of media. the Graphic Designer job description includes the entire process of defining requirements, visualizing and creating graphics including illustrations, logos, layouts, and photos.

Your graphics should capture the attention of those who see them and communicate the right message. For this, you need to have a creative flair and a strong ability to translate requirements into design. If you can communicate well and work methodically as part of a team, we’d like to meet you.

• Responsible for designing marketing collaterals/Creatives such as Banners, Display Ads, Social Media Creatives, Promotional Material
• Work together with a writing partner and collaborate with client-facing teams and delivery to develop visual branding and graphic visualizations for pursuit artifacts
• Ability to understand the client and/or end-user point of view and values in globally and regionally
• Having a deep understanding and proven ability is generating great visual content online Prior experience and expertise in creating content focused on furniture would be ideal
• Guide in creating outlines, storyboards based on imagery and come up with highly creative and modern designs that are in sync with what users of social media would expect from a leading furniture brand
• Adhering to defined timelines to produce high-quality deliverables
• Bring new innovative approaches to graphic visualizations from experience, research on creative design trends
• Should be proficient in designing posters, booklets, handouts, PPT decks

• Experience in Graphic Design software – Adobe Photoshop, Canva, Illustrator, Sketch, Corel draw, etc.
• Exceptional ability in graphic design and typography, preferably with experience in digital consumer products
• Should have experience in photo retouching
• Understanding of branding and ability to apply a brand s look and feel across the web and mobile properties
• Self-driven with the ability to work without constant supervision
• Ability to communicate effectively in a cross-functional team and present ideas and designs effectively.
• Prior Experience in online furniture industry will be an advantage

Exceed your potential… come join us!!  

Edubridge Learning is hiring for Java full stack trainer |Full time

Job description :

• 2+ years of experience in imparting technical training/ mentoring  
• Must have very strong concepts of Software development process
• Must have hands-on and training experience on Core Java 8, Advanced Java,  Java Script, HTML, CSS, Web Architecture, Database Storage, HTTP & Rest, C# & C++, any backend language like Python
• Should have knowledge on Spring, Spring Boot and Hibernate
• Should have knowledge on Angular, Bootstrap
• Should be good in Operating systems GNU/Linux, Network fundamentals,        
• Must have knowledge on MS office (Excel/ Word/ PowerPoint)
• Must have knowledge on NetBeans/ Eclipse or any other IDE.
• Should have knowledge on any of the Unit Testing tools.                        
• Self-Motivated and passionate about technology                                      
• Excellent analytical and logical skills and team player                               
• Must have exceptional Communication Skills/ Presentation Skills                         
• Good Aptitude skills is preferred                                       

Responsibilities:                                                                                         

• Ability to quickly learn any new technology and impart the same to other employees
• Ability to resolve all technical queries of students
• Conduct training sessions and drive the placement driven quality in the training
• Must be able to work independently without the supervision of a senior person
• Participate in reviews/ meetings                                                                                                          

Qualification:                                                                               

• UG: Any Graduate in IT/Computer Science, B.Tech/B.E. – IT/ Computers
• PG: MCA/MS/MSC – Computer Science
• Any Graduate/ Post graduate, provided they are certified in similar courses

ABOUT EDUBRIDGE

EduBridge is an Equal Opportunity employer and we believe in building a meritorious culture where everyone is recognized for their skills and contribution.

Launched in 2009 EduBridge Learning is a workforce development and skilling organization with 50+ training academies in 18 States pan India. The organization has been providing skilled manpower to corporates for over 10 years and is a leader in its space. We have trained over a lakh semi urban & economically underprivileged youth on relevant life skills and industry-specific skills and provided placements in over 500 companies. Our latest product E-ON is committed to complementing our training delivery with an Online training platform, enabling the students to learn anywhere and anytime.

To know more about EduBridge please visit: http://www.edubridgeindia.com/">http://www.edubridgeindia.com/

• software engineering experience focused on web development.
• Hands on experience in architecting large scale frontend applications.
• Have detailed hands-on experience of cutting edge web technologies (HTML5, CSS, Javascript, TypeScript), Application Servers, Web Applications 
• Experience developing UI with JavaScript development frameworks (e.g. React, Angular, Vue, Bootstrap, etc)