11+ Zendesk Jobs in Hyderabad | Zendesk Job openings in Hyderabad

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

Client: Capgemini

Location: Hyderabad

Experience: 8+ Years

Senior Software Engineer

As a Senior Software Engineer, you will design, develop, test, and deploy sophisticated Generative AI applications. You will work within a dedicated engineering pod, partnering with technical leaders to translate architectural designs into robust, scalable, and secure software. This role requires hands-on development experience and a strong interest in solving complex technical problems using modern AI capabilities.

In this role, you will:

• Lead moderately complex initiatives and deliverables within technical engineering environments.
• Contribute to large-scale planning of strategies across Consumer Technology.
• Design, code, test, debug, and document applications and services, including upgrades and deployments.
• Review technical challenges that require in-depth evaluation of technologies, procedures, and engineering approaches.
• Resolve moderately complex issues while guiding teams to meet existing and emerging business needs.
• Collaborate with peers, colleagues, and mid-level managers to resolve technical challenges and meet project goals.
• Lead projects and act as an escalation point, providing direction to less experienced engineers.
• Design, develop, and deploy AI applications using enterprise APIs, LLMs, agent frameworks, and related technologies.
• Implement prompt engineering, retrieval-augmented generation, fine-tuning, and agentic design patterns.
• Integrate LLM models with existing enterprise systems and ensure that AI solutions meet governance, security, and compliance standards.
• Troubleshoot complex application and model-related issues and contribute to the continuous improvement of AI systems.
• Assist and mentor engineers in advanced software development and AI engineering practices.
• Stay informed of advancements in AI, LLMs, and agent frameworks and apply relevant updates to products and systems.

Required Qualifications:

• 4+ years of software engineering experience or equivalent through a combination of work experience, training, military service, or education.
• 2+ years of experience working with Generative AI, large language models, or foundation models.
• 2+ years of experience with either GCP, Azure, Kubernetes, or OpenShift.
• 2+ years of experience with Python.
• 2+ years of experience with REST API development and containerization technologies such as Docker and Kubernetes.
• 2+ years of experience using Git for source code version control, including branching, pull requests, and collaborative development workflows.

Desired Qualifications:

• Understanding of cloud security principles including identity and access management, encryption, and network security in public or hybrid cloud environments.
• Experience working in highly regulated industries such as financial services.
• Experience as a technical lead or architect, including mentoring senior engineers.
• Experience integrating or contributing to open-source AI or ML projects.
• Experience integrating applications with enterprise data platforms, APIs, and secure data pipelines.
• Strong communication and documentation skills to collaborate across engineering, product, and oversight teams.

Preferred Skills and Experience:

• Experience with LLM development using OpenAI, Anthropic, or Google Gemini models.
• Experience with agentic frameworks and AI workflow orchestration.
• Experience designing applications that incorporate retrieval-augmented generation, fine-tuning, and structured prompting.
• Experience with vector databases and retrieval systems such as Elasticsearch, OpenSearch, Pinecone, or Weaviate.
• Experience with LLM evaluation, observability, and monitoring, including latency, cost, accuracy, grounding, drift detection, and safety assessments.
• Familiarity with ML lifecycle tools and processes such as feature stores, model registries, and CI/CD pipelines for AI services.
• Familiarity with responsible AI principles, compliance, and governance processes related to AI systems in regulated environments.
• Experience optimizing AI application performance, including prompt efficiency, model selection, caching, batching, and cost management.

We are looking for a seasoned Python/Django expert with 7-12 years of real-world development experience and a strong background in leading engineering teams. The selected candidate will be responsible for managing complex technical initiatives, mentoring team members, ensuring best coding practices, and partnering closely with cross-functional teams. This position demands deep technical proficiency, strong leadership capability, and exceptional communication skills.

Primary Responsibilities:

• Lead, guide, and mentor a team of Python/Django engineers, offering hands-on technical support and direction.
• Architect, design, and deliver secure, scalable, and high-performing web applications.
• Manage the complete software development lifecycle including requirements gathering, system design, development, testing, deployment, and post-launch maintenance.
• Ensure compliance with coding standards, architectural patterns, and established development best practices.
• Collaborate with product teams, QA, UI/UX, and other stakeholders to ensure timely and high-quality product releases.
• Perform detailed code reviews, optimize system performance, and resolve production-level issues.
• Drive engineering improvements such as automation, CI/CD implementation, and modernization of outdated systems.
• Create and maintain technical documentation while providing regular updates to leadership and stakeholders.

Required Skills & Qualifications

• 7+ years of professional experience in software development with strong expertise in Python and Django.
• Solid understanding of key web technologies, including REST APIs, HTML, CSS, and JavaScript.
• Hands-on experience working with relational and NoSQL databases (such as PostgreSQL, MySQL, or MongoDB).
• Familiarity with major cloud platforms (AWS, Azure, or GCP) and container tools like Docker and Kubernetes is a plus.
• Proficient in Git workflows, CI/CD pipelines, and automated testing tools.
• Strong analytical and problem-solving skills, especially in designing scalable and high-availability systems.
• Excellent communication skills both written and verbal.
• Demonstrated leadership experience in mentoring teams and managing technical deliverables.
• Must be available to work on-site in the Hyderabad office; remote work is not allowed.

Preferred Qualifications

• Experience with microservices, asynchronous frameworks (such as FastAPI or Celery), or event-driven architectures.
• Familiarity with Agile/Scrum methodologies.
• Previous background as a technical lead or engineering manager.

Job Description

We are looking for a skilled Workday Integration Analyst to design, develop, and support integrations between Workday and external systems. This role requires strong technical expertise in Workday integration tools, solid analytical skills, and the ability to collaborate effectively with business and technical stakeholders.

Key Responsibilities

• Design, develop, and maintain inbound and outbound integrations using Workday Studio, EIBs, Core Connectors, and Web Services
• Build and support integrations between Workday and third‑party/internal systems
• Monitor integration performance and ensure data accuracy, reliability, and security
• Troubleshoot, analyze, and resolve integration failures and data issues in a timely manner
• Support Workday releases, patches, and updates, ensuring integrations continue to function as expected
• Develop custom reports, including Advanced and Matrix reports, to support business needs
• Gather, analyze, and document business and technical requirements from clients and stakeholders
• Collaborate with functional teams (HCM, Finance, Payroll) to translate requirements into technical solutions
• Prepare technical documentation, integration specifications, and support materials
• Participate in testing activities including unit testing, integration testing, and user acceptance testing (UAT)

Required Skills & Qualifications

Technical Skills

• Hands‑on experience with Workday Integration tools (Studio, EIB, Core Connectors, Web Services)
• Strong understanding of inbound and outbound integration patterns
• Experience creating and maintaining custom and advanced Workday reports
• Knowledge of XML, XSLT, REST/SOAP APIs (preferred)
• Familiarity with Workday HCM and/or Financials modules (preferred)
• Understanding of data security and access controls in Workday

 Soft Skills & Behavioral Competencies

• Strong communication skills — able to clearly explain technical concepts to non‑technical stakeholders
• Excellent stakeholder management and client‑facing skills
• Ability to gather requirements, ask the right questions, and translate business needs into technical solutions
• Strong problem‑solving and analytical mindset
• Team player with the ability to collaborate across functional and technical teams
• Good time management and prioritization skills in a fast‑paced environment
• High level of attention to detail and commitment to quality
• Self‑motivated, adaptable, and eager to learn new Workday features and best practices

Required Skills

• Basic knowledge of Windows and Linux administration and troubleshooting
• Understanding of networking fundamentals (IP addressing, DNS, DHCP, routing, and switching)
• Basic knowledge of SQL for querying and database troubleshooting
• Understanding of IIS, Apache Tomcat, and Web Services fundamentals
• Knowledge of troubleshooting methodologies and network security concepts
• Strong analytical and problem-solving skills
• Good verbal and written communication skills
• Ability to work effectively in a team environment
• Willingness to work in a 24x7 shift support environment

🎓 Qualification:

Bachelor's degree in computer science, Information Technology, Electronics, or a related field

🏅 Certifications such as CCNA are an added advantage.

Sigmoid works with a variety of clients from start-ups to fortune 500 companies. We are looking for a detailed oriented self-starter to assist our engineering and analytics teams in various roles as a Software Development Engineer.

This position will be a part of a growing team working towards building world class large scale Big Data architectures. This individual should have a sound understanding of programming principles, experience in programming in Java, Python or similar languages and can expect to

spend a majority of their time coding.

Location - Bengaluru and Hyderabad

Responsibilities:

● Good development practices

○ Hands on coder with good experience in programming languages like Java or

Python.

○ Hands-on experience on the Big Data stack like PySpark, Hbase, Hadoop, Mapreduce and ElasticSearch.

○ Good understanding of programming principles and development practices like checkin policy, unit testing, code deployment

○ Self starter to be able to grasp new concepts and technology and translate them into large scale engineering developments

○ Excellent experience in Application development and support, integration development and data management.

● Align Sigmoid with key Client initiatives

○ Interface daily with customers across leading Fortune 500 companies to understand strategic requirements

● Stay up-to-date on the latest technology to ensure the greatest ROI for customer &Sigmoid

○ Hands on coder with good understanding on enterprise level code

○ Design and implement APIs, abstractions and integration patterns to solve challenging distributed computing problems

○ Experience in defining technical requirements, data extraction, data

transformation, automating jobs, productionizing jobs, and exploring new big data technologies within a Parallel Processing environment

● Culture

○ Must be a strategic thinker with the ability to think unconventional /

out:of:box.

○ Analytical and data driven orientation.

○ Raw intellect, talent and energy are critical.

○ Entrepreneurial and Agile : understands the demands of a private, high growth company.

○ Ability to be both a leader and hands on "doer".

Qualifications: -

- Years of track record of relevant work experience and a computer Science or related technical discipline is required

- Experience with functional and object-oriented programming, Java must.

- hand-On knowledge in Map Reduce, Hadoop, PySpark, Hbase and ElasticSearch.

- Effective communication skills (both written and verbal)

- Ability to collaborate with a diverse set of engineers, data scientists and product managers

- Comfort in a fast-paced start-up environment

Preferred Qualification:

- Technical knowledge in Map Reduce, Hadoop & GCS Stack a plus.

- Experience in agile methodology

- Experience with database modeling and development, data mining and warehousing.

- Experience in architecture and delivery of Enterprise scale applications and capable in developing framework, design patterns etc. Should be able to understand and tackle technical challenges, propose comprehensive solutions and guide junior staff

- Experience working with large, complex data sets from a variety of sources

Hi All,

Greetings from LMV Group !!!

We are hiring for Policy Renewal Executive Domain for Insurance policy Renewal Calls , MIS,M.S.Office ,MSExcel,Handling Illustration

Experiance Required -0-3yrs

Intrested Candidates can directly apply

• Play an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients and operate as the lead point of contact for any and all matters specific to your customers
• Develop a trusted advisory relationship with key accounts, customer stakeholders and executive sponsors
• Provide strategic pre sales support for sales activities including needs analysis, data review, product demonstrations and other general sales support
• Mine the existing accounts for new business possibilities and utilizing available resources to drive account retention and growth
• Proactively assess, clarify, and validate customer needs on an ongoing basis and document as SOW
• Work cross-functionally with business development, marketing, product, technology and finance teams to ensure the timely and successful delivery of the solutions per to customer needs 
• Analyze latest marketing trends using CRM and analytics tools and tracking industry activities and providing valuable inputs for fine-tuning marketing strategies.

We are looking for passionate TIBCO BW developer, would like to;

●Play an important role in our agile software development team

●Use new technologies and solve thrilling development tasks

●Write clean and reusable code with page performance in mind

●Deliver rich, engaging and unmatched user experience

●Continuously update and expand the existing product

Skills & Requirements:

Below is a list of preferred requirements. Bear in mind that we always favor talent, energy, and a history of being a “top performer” over any specific skill set.

●BTech/MS in Computer Science or related fields or extensive software development experience

●Should have 2- 6 experience in Tibco Business Works

●Must be hands on with TIBCO Business Works5.x along with TIBCO Administrator, TIBCO EMS, FTP, SFTP Pallets, XML technologies (XML, WSDL, XSD), Web Services (SOAP over JMS), Rest Services

●Work experience on TIBCO Business Works6.x, TIBCO ADB/File Adapters would be an added advantage

●Should be able to work with business stake holders and understand the business requirements and able to create necessary TIBCO integration interface