11+ Zendesk Jobs in Hyderabad | Zendesk Job openings in Hyderabad

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

Job Title: PostgreSQL Database Administrator

Experience: 6–8 Years

Work Mode: Hybrid

Locations: Hyderabad / Pune

Joiners: Only immediate joiners & candidates who have completed notice period

Required Skills

• Strong hands-on experience in PostgreSQL administration (6+ years).
• Excellent understanding of SQL and query optimization techniques.
• Deep knowledge of database services, architecture, and internals.
• Experience in performance tuning at both DB and OS levels.
• Familiarity with DataGuard or similar high-availability solutions.
• Strong experience in job scheduling and automation.
• Comfortable with installing, configuring, and upgrading PostgreSQL.
• Basic to intermediate knowledge of Linux system administration.
• Hands-on experience with shell scripting for automation and monitoring tasks.

Key Responsibilities

• Administer and maintain PostgreSQL databases with 6+ years of hands-on experience.
• Write and optimize complex SQL queries for performance and scalability.
• Manage database storage structures and ensure optimal disk usage and performance.
• Monitor, analyze, and resolve database performance issues using tools and logs.
• Perform database tuning, configuration adjustments, and query optimization.
• Plan, schedule, and automate jobs using cron or other job scheduling tools at DB and OS levels.
• Install and upgrade PostgreSQL database software to new versions as required.
• Manage high availability and disaster recovery setups, including replication and DataGuard administration (or equivalent techniques).
• Perform regular database backups and restorations to ensure data integrity and availability.
• Apply security patches and updates on time.
• Collaborate with developers for schema design, stored procedures, and access privileges.
• Document configurations, processes, and performance tuning results.

Job Description for QA Engineer:

• 6-10 years of experience in ETL Testing, Snowflake, DWH Concepts.
• Strong SQL knowledge & debugging skills are a must.
• Experience on Azure and Snowflake Testing is plus
• Experience with Qlik Replicate and Compose tools (Change Data Capture) tools is considered a plus
• Strong Data warehousing Concepts, ETL tools like Talend Cloud Data Integration, Pentaho/Kettle tool
• Experience in JIRA, Xray defect management toolis good to have.
• Exposure to the financial domain knowledge is considered a plus
• Testing the data-readiness (data quality) address code or data issues
• Demonstrated ability to rationalize problems and use judgment and innovation to define clear and concise solutions
• Demonstrate strong collaborative experience across regions (APAC, EMEA and NA) to effectively and efficiently identify root cause of code/data issues and come up with a permanent solution
• Prior experience with State Street and Charles River Development (CRD) considered a plus
• Experience in tools such as PowerPoint, Excel, SQL
• Exposure to Third party data providers such as Bloomberg, Reuters, MSCI and other Rating agencies is a plus

Key Attributes include:

• Team player with professional and positive approach
• Creative, innovative and able to think outside of the box
• Strong attention to detail during root cause analysis and defect issue resolution
• Self-motivated & self-sufficient
• Effective communicator both written and verbal
• Brings a high level of energy with enthusiasm to generate excitement and motivate the team
• Able to work under pressure with tight deadlines and/or multiple projects
• Experience in negotiation and conflict resolution

AWS Glue Developer 

Work Experience: 6 to 8 Years

Work Location:  Noida, Bangalore, Chennai & Hyderabad

Must Have Skills: AWS Glue, DMS, SQL, Python, PySpark, Data integrations and Data Ops, 

Job Reference ID:BT/F21/IND

Job Description:

Design, build and configure applications to meet business process and application requirements.

Responsibilities:

7 years of work experience with ETL, Data Modelling, and Data Architecture Proficient in ETL optimization, designing, coding, and tuning big data processes using Pyspark Extensive experience to build data platforms on AWS using core AWS services Step function, EMR, Lambda, Glue and Athena, Redshift, Postgres, RDS etc and design/develop data engineering solutions. Orchestrate using Airflow.

Technical Experience:

Hands-on experience on developing Data platform and its components Data Lake, cloud Datawarehouse, APIs, Batch and streaming data pipeline Experience with building data pipelines and applications to stream and process large datasets at low latencies.

➢ Enhancements, new development, defect resolution and production support of Big data ETL development using AWS native services.

➢ Create data pipeline architecture by designing and implementing data ingestion solutions.

➢ Integrate data sets using AWS services such as Glue, Lambda functions/ Airflow.

➢ Design and optimize data models on AWS Cloud using AWS data stores such as Redshift, RDS, S3, Athena.

➢ Author ETL processes using Python, Pyspark.

➢ Build Redshift Spectrum direct transformations and data modelling using data in S3.

➢ ETL process monitoring using CloudWatch events.

➢ You will be working in collaboration with other teams. Good communication must.

➢ Must have experience in using AWS services API, AWS CLI and SDK

Professional Attributes:

➢ Experience operating very large data warehouses or data lakes Expert-level skills in writing and optimizing SQL Extensive, real-world experience designing technology components for enterprise solutions and defining solution architectures and reference architectures with a focus on cloud technology.

➢ Must have 6+ years of big data ETL experience using Python, S3, Lambda, Dynamo DB, Athena, Glue in AWS environment.

➢ Expertise in S3, RDS, Redshift, Kinesis, EC2 clusters highly desired.

Qualification:

➢ Degree in Computer Science, Computer Engineering or equivalent.

Salary: Commensurate with experience and demonstrated competence

We are #hiring for AWS Data Engineer expert to join our team

Job Title: AWS Data Engineer

Experience: 5 Yrs to 10Yrs

Location: Remote

Notice: Immediate or Max 20 Days

Role: Permanent Role

Skillset: AWS, ETL, SQL, Python, Pyspark, Postgres DB, Dremio.

Job Description:

 Able to develop ETL jobs.

Able to help with data curation/cleanup, data transformation, and building ETL pipelines.

Strong Postgres DB exp and knowledge of Dremio data visualization/semantic layer between DB and the application is a plus.

Sql, Python, and Pyspark is a must.

Communication should be good

• Minimum of 9 yrs of experience as Business Analyst, 2 yrs exp as Product Owner
• Take the lead of scrum teams as the  Product Owner/Business Analyst
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
• Conducting meetings and presentations to share ideas and findings.
• Performing requirements analysis.
• Documenting and communicating the results of your efforts.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Working closely with clients, technicians, and managerial staff.
• Providing leadership, training, coaching, and guidance to junior staff.
• Allocating resources and maintaining cost efficiency.
• Ensuring solutions meet business needs and requirements.
• Performing user acceptance testing.
• Updating, implementing and maintaining procedures.
• Prioritizing initiatives based on business needs and requirements.
• Serving as a liaison between stakeholders and users.
• Managing competing resources and priorities.
• Monitoring deliverables and ensuring timely completion of projects.
• Exceptional analytical and conceptual thinking skills.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Advanced technical skills.
• Excellent documentation skills.
• Fundamental analytical and conceptual thinking skills.
• Experience creating detailed reports and giving presentations.
• Competency in Microsoft applications including Word, Excel, and PPT.
• A track record of following through on commitments.
• Excellent planning, organizational, and time management skills.
• Experience leading and developing top performing teams.
• Providing vision and direction to the Agile development team and stakeholders throughout the project and create requirements 
• Ensure that the team always has an adequate amount of prior prepared tasks to work on
• Plan and prioritize product feature backlog and development for the product
• Define product vision, road-map and growth opportunities 
• Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy
• Provide backlog management, iteration planning, and elaboration of the user stories
• Work closely with Product Management to create and maintain a product backlog according to business value or ROI
• Lead the planning product release plans and set the expectation for delivery of new   functionalities
• Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
• Research and analyze market, the users, and the roadmap for the product
• Follow our competitors and the industry 
• Keep abreast with Agile/Scrum best practices and new trends

Responsibilities of an ABAP developer

Besides coding and developing a SAP module with the help of the programming language, ABAP developers perform a number of other tasks, some of which are given below:

Knowledge of SAP ABAP (OOPS ABAP, MVC, Code pushdown techniques, AMDP and CDS views) and Native HANA

Good Knowledge in  SAP MM Modules (both is important), Able to write Functional document and working knowledge in integration across other SAP modules like SAP SD SAP PP, SAP QM, SAP Finance

SAP ABAP knowledge is expected but should be limited to basic programming and debugging

• Understanding the needs and requirements of the clients by coordinating with their representatives and seeking clarity on every minute detail in order to provide the best possible solution.

   

• Consulting with professionals from other departments and those working on specific SAP modules such as SAP FI/CO, MM, SD to ensure a consistent experience to the various users on the client's side.

   

• Writing the code using ABAP programming language on the basis of the blueprint provided by the clients and performing regular tests on the usability of the code.

   

• Ensuring that all programs are completed in schedule as per the client's guidelines and allocating appropriate resources to achieve this.

   

• Providing technical support to the end users in the form of troubleshooting guidelines and modifications to the system after it has been delivered. Training the end users and client representatives is also performed at this stage of the SAP ABAP software life cycle.

   

• To stay updated with the latest technological advancement and changes in the world of SAP development and adapting to these changes by self-training and research work.

Skills Required to be an ABAP developer

Extensive prior experience in the field of ABAP programming and SAP modules is an essential skill set required for any person to pursue a career as an ABAP developer. They must have good analytical and problem solving skills in order to carry out their daily functions effectively. In depth knowledge of SAP systems such as FICO, MM and HR is also required for ABAP developers. Prior experience in object oriented programming, ABAP lists and other related fields is also a prerequisite for jobs in this field. In order to communicate with a number of people such as clients, users and other developers, they must possess excellent oral and written communication skills as well as good interpersonal abilities. They must have the capability to work well in a team-based environment as well as on their own since the organizational structure of ABAP developers varies from one company to another.

React Native Developers

• l React Native
• l Redux and State Management
• l Experience with OIDC/OAUTH2
• l Git and Git Flow Processes
• l JavaScript (ES6 and ES.next)
• l Unit Testing (Jest, Jasmine or similar frameworks)
• l Server Side Programming (NodeJS, Express)
• l OpenAPI Spec

Job Description

We are looking for a user experience (UX) designer able to understand our business requirements and any technical limitations, as well as be responsible for conceiving and conducting user research, interviews, and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups, and prototypes.

Responsibilities

• Translate concepts into user flow, wireframes, mockups, and prototypes that lead to intuitive user experiences.
• Facilitate the product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products.
• Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces.
• Identify design problems and devise elegant solutions.
• Take a user-centred design approach and rapidly test and iterate your designs.
• Collaborate with other team members and stakeholders.
• Ask smart questions, take risks and champion new ideas.

Requirements

• (3+ Yr.’s) three or more years of UX design experience. Preference will be given to candidates who have experience designing complex solutions for complete digital environments.
• Expertise in standard UX software such as Sketching, Design, Photoshop, Wireframing, User Research, Prototype, UX UI Designer,(Added Advantage OmniGraffle, Azure RP, In Vision, UX Pin, )etc
• Ability to understand detailed requirements and design complete user experiences that meet the product’s needs and vision.
• Ability to iterate designs and solutions efficiently and intelligently.
• Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
• A clear understanding of the importance of user-centred design and design thinking.
• Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications.
• Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions for approval.
• Be passionate about resolving user pain points through great design.
• Be open to receiving feedback and constructive criticism.