11+ Zendesk Jobs in Hyderabad | Zendesk Job openings in Hyderabad

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

Zenith TekSystems LLP is a fast-growing SAP Technical Services startup based in Hyderabad. We specialize in delivering cutting-edge solutions across SAP ABAP, S/4HANA, SAP BTP, and Fiori. We are building a high-performance engineering team and are looking for a dynamic, results-driven HR Executive to drive our talent acquisition.

📌 Role Overview

• Type: Full-time, In-Office (Permanent)
• Location: Hyderabad
• Experience: 3 – 5 years in IT Technical Recruitment (Minimum 2 years in SAP sourcing)
• Compensation: Competitive as per market standards + High performance-based placement incentives

🎯 Key Responsibilities

• End-to-End Sourcing: Source, screen, and interview niche SAP talent (ABAP, BTP, Fiori, UI5, OData).
• Channel Management: Leverage LinkedIn Recruiter, Naukri, Cutshort, and GitHub to find passive talent.
• Network Building: Tap into local Hyderabad SAP user groups, tech communities, and referral networks.
• Technical Screening: Conduct initial vetting to ensure candidates understand modern SAP ecosystems.
• Candidate Experience: Manage the interview pipeline, coordinate technical rounds, and handle offer negotiations.
• Onboarding & HR Support: Facilitate smooth onboarding and manage basic employee engagement initiatives.

💼 What We Are Looking For

• SAP Vocabulary: Clear understanding of S/4HANA, Cloud vs On-Premise, BTP modules, and Fiori architecture.
• Proven Track Record: At least 2 years of experience closing complex, mid-to-senior SAP tech positions.
• Startup Mindset: Ability to work independently, move fast, and adapt to changing hiring priorities.
• Local Network: Strong existing relationships within the Hyderabad SAP developer ecosystem.
• Communication: Excellent negotiation and interpersonal skills to pitch a startup vision to candidates.

🎁 What We Offer

• Market-aligned fixed salary with a highly rewarding placement bonus structure.
• Direct working relationship with the founding team.
• Fast-tracked career growth into an HR Lead role as the startup scales.

Position Overview:

We are seeking a Node.js Developer with 1-2 years of experience to join our team. The ideal candidate should have hands-on experience in backend development, a solid understanding of JavaScript, Express.js, and familiarity with databases. You will be responsible for developing and maintaining server-side applications, collaborating with front-end teams, and ensuring optimal performance.

Key Responsibilities:

• Backend Development: Build and maintain server-side applications using Node.js and Express.js.
• API Development: Design and implement RESTful APIs to support various functionalities.
• Database Management: Work with both SQL (MySQL, PostgreSQL) and NoSQL (MongoDB) databases.
• Code Quality & Testing: Write clean, reusable, and testable code while following best practices.
• Performance Optimization: Optimize applications for speed and scalability.
• Troubleshooting & Debugging: Identify and resolve application issues to ensure smooth operations.
• Security Implementation: Apply basic security measures to protect applications and data.
• Collaboration: Work closely with front-end developers to integrate UI components with backend logic.

Required Qualifications:

• 1-2 years of experience in Node.js backend development.
• Strong proficiency in JavaScript and ES6+ concepts.
• Hands-on experience with Express.js or similar frameworks.
• Familiarity with front-end technologies (HTML, CSS, React/Angular is a plus).
• Experience working with databases (MySQL, PostgreSQL, MongoDB).
• Basic understanding of asynchronous programming and event-driven architecture.
• Experience with Git for version control.
• Knowledge of basic cloud services (AWS, Azure, or GCP is a plus).
• Understanding of Docker and containerization is an advantage.
• Good problem-solving skills and willingness to learn.

Position Overview:

As a Shopify Developer, you will play a pivotal role in the development and customization of Shopify themes. Your expertise in HTML5, SASS/CSS3, and JavaScript, coupled with proficiency in VueJS or React, will drive the creation of dynamic and responsive web designs. Operating within EST and GMT work times, you will utilize CI/CD frameworks and pipelines to streamline development processes, emphasizing performance optimization techniques such as FCP, CLS, and LCP. Your familiarity with Shopify site architecture and integration with third-party apps like Algolia and Boost will enable you to implement custom solutions tailored to clients' needs.

Additionally, your strong grasp of Liquid code and Shopify JS APIs will facilitate troubleshooting and resolution of front-end technical challenges, ensuring cross-browser compatibility and adherence to performance budgets. Your ability to work both independently and collaboratively, coupled with a keen attention to detail and problem-solving skills, will be invaluable in driving the success of our projects. While certification and experience with Shopify Plus and API development are advantageous, your dedication to understanding technical architecture and delivering end-to-end project implementations will be key to your success in this role. 

Key Responsibilities:

• Expert in Shopify theme development and customization

• An expertise in HTML5, SASS/CSS3 and JavaScript and expertise with VueJS or React

• Willing to work on EST and GMT work time.

• Experience in CI/CD frameworks and using pipeline.

• Experience in Performance optimization, performance budget, FCP, CLS, LCP

• Experience of Shopify site Architecture and its custom integration with Third party apps like Algolia, Boost etc...

• Working knowledge in code optimization and improving site performance in shopify theme.

• Ability to understand anything that uses JSON REST/ GraphQL API.

• Proficiency in working with different Shopify JS APIs, Strong in Liquid code.

• Offering expertise in troubleshooting and resolution of front-end-related technical problems, guiding the team through complex technical challenges.

• A thorough understanding of Shopify admin/backend system and cross-browser compatibility issues

• A strong understanding of responsive web design techniques

• Should be able to do unit testing.

• Excellent problem-solving skills and attention to detail

• Ability to work independently and in a team environment

Required Qualifications:

• Shopify certification

• Experience with Shopify Plus store development.

• Strong in API development and customization, App Development using PHP/Laravel or any scripting language.

• Hands on experience in integrating API/web services.

• Shopify End to end project implementation.

• Ability to understand the technical architecture design of the solution

This is an individual contributor role in an employee-oriented, high performance environment that emphasizes on spreading the BYJU's unique way of learning in your city. Your role will start with contacting potential customers (parents and students) to set up meetings, counsel the students on the BYJU's unique way of learning and convert them into premium subscribers in your designated zones.Must have requirements:
1. Should be a graduate (any graduate is okay).
2. Should be passionate about sales.
Bonus and other benefits :
1.You can earn upto 3 Lakh in your incentives.
2. 300 best performers for each quarter (every 3 months) are taken on a 5 days fully paid international trip.
3. You will have weekly targets to achieve, consistent failure to achieve them will obviously result in job cancellation, thats not a surprise. Go big or go Home! (to be honest its easy)
4. This is a high-performance job for someone who wants to make it large, take big risks and continuously challenge themselves.
5. We require high intent, extreme determination and hard work which will be most certainly rewarded.
6. We are somewhat still a start-up, so you will have more opportunities to be recognized than elsewhere (if you are honest to your work).
Things which will make you immediately stand out :
1. Effective Communication and quick witness.
2. Should be highly energetic and enthusiastic.
3. Must have keen interest in education and mentoring students.

Mandatory Skill / Experience

1.      Should be very good at designing webpages, landing pages & related pop-ups, banners etc         

2.      Should be very good at designing design brochures, blog images, flyers, wall branding, event related designs, etc.  

3.      Should be able to work with designers in the marketing team, both in-house as well as freelancers, to get the creatives done on time.          

4.      Should be very good at editing HTML and WordPress pages          

5.      Should excel at creating modern and engaging designs for corporate clients.           

6.      Should be able to come up with good options for a concept/theme in addition to the design itself.   

7.      Should be able to created HTML5 ads for digital marketing campaigns      

Basic Requirements:

1.  Any Graduation or 10+2 if he has experience.

2.  Should have knack to design and create a superior designs without much external mentoring.

3.  Written and verbal communication skill. Should be able to write emails and should have conversations skills.

4.  Should have worked in teams plus been an individual contributor.

5.  Should have compulsorily work in IT industry.

6.  Should be able to show relevant examples from past experience."            

We seek to identify top React JS talent to join us to grow with our dev team. As a React.js Developer, you will be involved from conception to completion with projects that are technologically sound and aesthetically impressive.

Required Skills:
Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
Experience working on web technologies (HTML/CSS)
Good experience in React.js and its core principles
Prior experience with popular React.js workflows (such as Flux or Redux)

Please refer your friends or colleagues who might be suitable for this position.