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Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

Key Responsibilities

• Build & Design: Develop user-friendly web applications using (React, Nodejs. vue js)
• API Magic: Create and integrate RESTful APIs,
• Database Guru: Manage data with PostgreSQL for smooth retrieval and storage.
• Collab & Create: Work closely with our UI/UX designer to implement sleek, modern interfaces.
• Test & Optimize: Ensure high performance and quality through rigorous testing and debugging

Key Skills

• Proficiency in JavaScript, HTML, CSS, and frameworks like React and Node.js.
• Experience with PostgreSQL or similar databases.
• Strong understanding of RESTful API design and integration.
• Familiarity with Git for version control.
• A knack for solving problems and collaborating in an agile environment.

We are looking for a "Customer care Executive" to join our team. 

Preferred: Female

Preferred languages: English, Hindi, Telugu

Roles and responsibilities : 

1.  Manage incoming phone calls.

2. Handle customer complaints, and provide appropriate solutions.

3.  Keep records of customer interactions, and process customer accounts.

4. Excellent communication and presentation skills.

5. Ability to multi-task, prioritize, and manage time effectively.

6. Maintaining a pleasant working environment for your team.

Interested can to reach to contact number/Email in between 11:00 am - 06:00 pm (Mon-Sat)

Regards

Deborah(HR)

USM Infrastructure Pvt Ltd

Jubilee Hills, Road no 10

Looking for Java_ Spring boot & Microservices Developers.

Experience: 3-12 Years

Location: Hyderabad

Employment Type: Fulltime

Notice Period: Immediate to 30 Days

Roles & Responsibilities:

• Strong programming expertise in java and j2ee.
• Strong project experience in Spring & Spring boot.
• Good with multithreading, collections.
• Good work experience in Microservices.
• Strong with Data Structures and Algorithms.
• Good with Design and Design Patterns.

Required Skills:

• BS/MS degree in Computer Science, Engineering or a related subject.
• Proven hands-on 3+ years Software Product Development experience.
• Proven working experience in Java development.
• Hands on experience in designing and developing applications using Java EE platforms.
• Object Oriented analysis and design using common design patterns.
• Excellent knowledge of Relational Databases and SQL.
• Very good communication skills.
• Strong analytical and logical skills.

The ideal candidate would be a person having a strong technical know-how of Drupal application development & CMS concepts, backed with an equally strong hands-on experience. He / She should be fluent with the design concepts using Drupal 8 and above(Must) as well as be well versed with the best practices in the development, testing & deployment phases.

Experience : 5 – 9 years

Contract duration : 6 months

Major Accountability

• Demonstrate expertise in authoring & customizing Drupal modules as well as have experience in working with views, panels and features.
• Carry-out impact analysis & estimation for given set of requirements.
• Develop code by adhering to the Drupal, security and accessibility standards.
• Act as liaison with the client for troubleshooting: investigate, analyze, and solve software problems.
• Work self-directed and independently.

Essential Skills & Experience

• Have overall 4-8 years of IT experience on Drupal 8 platforms.
• Have expertise in developing complex websites based on Drupal 8 platforms and framework-based web applications.
• Have expertise in LAMP environment.
• Have working knowledge of web servers like Apache, Nginx etc.
• Have strong experience with source/version control systems.
• Have excellent communication, analytical & presentation skills.

Education

• Minimum education: B.E., BTech, MCA
• Languages: English written & spoken

Seeking Automation Test Lead for a very old client, please share updated resume if interested.

Openings: 2
CTC: Best for the right candidate

Location: Noida ,Bangalore, Hyderabad, Mysore, Chandigarh, Kolkata, Pune, Chennai, Jaipur.

Roles and Responsibilities
• Responsible to write and execute exploratory and automated tests that prove the functional and non-functional requirements of the system.
• Should be able to work as individual contribute in development & testing capacity
• Must be able to guide the junior team members
• Must be client facing.


Skills Required:
• Different types of Framework Development, Testing Life Cycle Expertise, Bug life cycle tracking, CI/CD Experience.
• Automation hands experience in at least 2 or 3 popular tools, Hands on experience in Windows Automation and Web applications Automation
• Working experience in RPA tools like UI Path
• Hands on experience in Test Management tools,
• Desirable to have Mobile Application Testing.
• Desirable to have exposure working on BDD, TDD concepts, Page object model concepts, Web debugging tools, general programming lanuguages like C++, Java, VB, https://vb.net/">VB.net, SQL Developer, IDE etc.
• Working exposure to Performance tools like JMeter, Apploader etc is a Plus
• Preferred - ISTQB, Selenium, UFT Certified Professional, Agile methodology  

Please refer for Other Openings:

• Automation Test Lead – Mid Size
• Pega Developers, BA & Lead System Architects - MNC
• JAVA Developers - MNC

Regards,

Kamaljeet Kaur

IT Recruitments

WEN | Creating Opportunities

Mobile: nine nine five eight four- three eight eight five eight

https://www.linkedin.com/in/kamaljeet-kaur-4aa83373/">https://www.linkedin.com/in/kamaljeet-kaur-4aa83373/

ThoughtWorks is a global software consultancy with an aim to create a positive impact on the world through technology. Our community of technologists thinks disruptively to deliver pragmatic solutions for our clients' most complex challenges. We are curious minds who come together as collaborative and inclusive teams to push boundaries, free to be ourselves and make our mark in tech.

Our developers have been contributing code to major organizations and open source projects for over 25 years. They’ve also been writing books, speaking at conferences and helping push software development forward, changing companies and even industries along the way. We passionately believe that software quality is driven by open communication, review and collaboration. That’s why we’re such vehement supporters of open source and have made significant contributions to open source tools for testing, continuous delivery (GoCD), continuous integration (CruiseControl), machine learning and healthcare. 

As consultants, we https://www.thoughtworks.com/careers/hub/consultant-life">work with our clients to ensure we’re evolving their technology and empowering adaptive mindsets to meet their business goals. You could influence the digital strategy of a retail giant, build a bold new mobile application for a bank or redesign platforms using event sourcing and intelligent data pipelines. You will use the latest Lean and Agile thinking, create pragmatic solutions to solve mission-critical problems and challenge yourself every day.

You’ll spend time on the following:

• You will champion best practices like writing clean and reusable code using practices like TDD, SOLID principles, OO design, and pair programming
• You will partner with other technologists from cross-functional teams advocating devops culture
• You will work in collaborative, product-focused teams to build innovative customer experiences
• Take ownership and accountability beyond individual deliverables, always pushing the envelope in order to deliver awesome results for our clients
• Learn, digest and subsequently apply the latest technology thinking from ourhttps://www.thoughtworks.com/radar"> tech radar to solve client problems

Here’s what we’re looking for:

• You have 2+ years* of experience using two or more development languages (Java, JavaScript, Ruby, C#, etc.) with experience in Object-Oriented programming
• You’re willing and able to commit to traveling up to 100% (back home on the weekends) across the US and Canada to help our clients solve their business problems
• You can write clean, high-quality code in a variety of languages and are also able to spot (and improve) bad code
• You’re resilient in ambiguous situations and can approach challenges from multiple perspectives
• You have experience with Agile, Lean and/or Continuous Delivery approaches such as Continuous Integration, TDD, Infrastructure as Code, etc.
• Bonus points if you have knowledge of cloud technology such as AWS, Docker or Kubernetes
• You’re willing and able to commit to travel to client sites in order to solve their business problems

• Strong working experience in IOS application development is a must. First-hand experience of native mobile apps using Swift must.
• Experience with Swift, RxSwift, Swift UI, Unit test.
• Strong system design and architecture skills - specifically for IOS. Curiosity to tinker around, explore new paradigms and strongest for continuous improvement. Strong problem-solving skills.
• Understanding of network connections, Rest API'sand scheduling. Strong knowledge about security standards (e.g. HTTPS) and privacy standards.
• Idea/experience of the unit and instrumentation testing in IOS. Optimizing app performance and memory consumption.
• Leveraging community libraries to efficiently complete development tasks.
• Debugging apps using simulators and related tooling.
• Persisting data for offline-first apps using databases such as Realm.
• Localizing apps to support multiple languages and regions, vernacular libraries and fonts.
• Familiar with Version control system such as GIT.