11+ Zendesk Jobs in Hyderabad | Zendesk Job openings in Hyderabad

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

Job Overview:

We are looking for a skilled Senior Backend Engineer to join our team. The ideal candidate will have a strong foundation in Java and Spring, with proven experience in building scalable microservices and backend systems. This role also requires familiarity with automation tools, Python development, and working knowledge of AI technologies.

Responsibilities:

• Design, develop, and maintain backend services and microservices.
• Build and integrate RESTful APIs across distributed systems.
• Ensure performance, scalability, and reliability of backend systems.
• Collaborate with cross-functional teams and participate in agile development.
• Deploy and maintain applications on AWS cloud infrastructure.
• Contribute to automation initiatives and AI/ML feature integration.
• Write clean, testable, and maintainable code following best practices.
• Participate in code reviews and technical discussions.

Required Skills:

• 4+ years of backend development experience.
• Strong proficiency in Java and Spring/Spring Boot frameworks.
• Solid understanding of microservices architecture.
• Experience with REST APIs, CI/CD, and debugging complex systems.
• Proficient in AWS services such as EC2, Lambda, S3.
• Strong analytical and problem-solving skills.
• Excellent communication in English (written and verbal).

Good to Have:

• Experience with automation tools like Workato or similar.
• Hands-on experience with Python development.
• Familiarity with AI/ML features or API integrations.
• Comfortable working with US-based teams (flexible hours).

Professional & Technical Skills: 

- Must To Have Skills: Proficiency in Microsoft Dynamics 365 Commerce Technical.

- Strong understanding of application development methodologies.

- Experience with integration of Microsoft Dynamics 365 with other systems.

- Ability to troubleshoot and resolve application issues effectively.

- Familiarity with user interface design principles and best practices.

Additional Information: 

- The candidate should have minimum 3 years of experience in Microsoft Dynamics 365 Commerce Technical.

Job Role: Teamcenter Admin

• Teamcenter and CAD (NX) Configuration Management

• Advanced debugging and root-cause analysis beyond L2

• Code fixes and minor defect remediation

• AWS knowledge, which is foundational to our Teamcenter architecture

• Experience supporting weekend and holiday code deployments

• Operational administration (break/fix, handle ticket escalations, problem management

• Support for project activities

• Deployment and code release support

• Hypercare support following deployment, which is expected to onboard approximately 1,000+ additional users

Who we are:

Kanerika Inc. is a premier global software products and services firm that specializes in providing innovative solutions and services for data-driven enterprises. Our focus is to empower businesses to achieve their digital transformation goals and maximize their business impact through the effective use of data and AI. We leverage cutting-edge technologies in data analytics, data governance, AI-ML, GenAI/ LLM and industry best practices to deliver custom solutions that help organizations optimize their operations, enhance customer experiences, and drive growth.

Awards and Recognitions

Kanerika has won several awards over the years, including:

1. Best Place to Work 2023 by Great Place to Work®

2. Top 10 Most Recommended RPA Start-Ups in 2022 by RPA Today

3. NASSCOM Emerge 50 Award in 2014

4. Frost & Sullivan India 2021 Technology Innovation Award for its Kompass composable solution architecture

5. Kanerika has also been recognized for its commitment to customer privacy and data security, having achieved ISO 27701, SOC2, and GDPR compliances.

Working for us

Kanerika is rated 4.6/5 on Glassdoor, for many good reasons. We truly value our employees' growth, well-being, and diversity, and people’s experiences bear this out. At Kanerika, we offer a host of enticing benefits that create an environment where you can thrive both personally and professionally. From our inclusive hiring practices and mandatory training on creating a safe work environment to our flexible working hours and generous parental leave, we prioritize the well-being and success of our employees. Our commitment to professional development is evident through our mentorship programs, job training initiatives, and support for professional certifications. Additionally, our company-sponsored outings and various time-off benefits ensure a healthy work-life balance. Join us at Kanerika and become part of a vibrant and diverse community where your talents are recognized, your growth is nurtured, and your contributions make a real impact. See the benefits section below for the perks you’ll get while working for Kanerika.

Locations

We are located in Austin (USA), Singapore, Hyderabad, Indore and Ahmedabad (India).

Job Location: Hyderabad, Indore and Ahmedabad.

Role:

We are looking for A highly skilled Full Stack .NET Developer with strong hands-on experience in C#, .NET Core, ASP.NET Core, Web API, and Microservices Architecture. Proficient in developing scalable and high-performing applications using SQL Server, NoSQL databases, and Entity Framework (v6+). Recognized for excellent troubleshooting, problem-solving, and communication skills, with the ability to collaborate effectively with cross-functional and international teams, including US counterparts.

Technical Skills

· Programming Languages: C#, TypeScript, JavaScript

· Frameworks & Technologies: .NET Core, ASP.NET Core, Web API, Angular (v10+), Entity Framework (v6+), Microservices Architecture

· Databases: SQL Server, NoSQL

· Cloud Platform: Microsoft Azure

· Design & Architecture: OOPs Concepts, Design Patterns, Reusable Libraries, Microservices Implementation

· Front-End Development: Angular Material, HTML5, CSS3, Responsive UI Development

· Additional Skills: Excellent troubleshooting abilities, strong communication (verbal & written), and effective collaboration with US counterparts

What You’ll Bring:

· Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience.

· 2-5 years of experience.

· Proven experience delivering high-quality web applications.

Mandatory Skills

· Strong hands-on experience on C#, SQL Server, OOPS Concepts, Micro Services Architecture.

· Solid experience on .NET Core, ASP.NET Core, Web API, SQL, No SQL, Entity Framework 6 or above, Azure, Applying Design Patterns.

· ·Strong proficiency in Angular framework (v10+ preferred)and TypeScript & Solid understanding of HTML5, CSS3, JavaScript

· Skill for writing reusable libraries & Experience with Angular Material or other UI component libraries

· Excellent Communication skills both oral & written.

· Excellent troubleshooting and communication skills, ability to communicate clearly with US counter parts

Preferred Skills (Nice to Have):

· Self – Starter with solid analytical and problem- solving skills.

· Willingness to work extra hours to meet deliverables.

· Understanding of Agile/Scrum Methodologies.

· Exposure to cloud platform like AWS/Azure

Why join us?

· Work with a passionate and innovative team in a fast-paced, growth-oriented environment.

· Gain hands-on experience in content marketing with exposure to real-world projects.

· Opportunity to learn from experienced professionals and enhance your marketing skills.

· Contribute to exciting initiatives and make an impact from day one.

· Competitive stipend and potential for growth within the company.

Employee Benefits

1. Culture:

i. Open Door Policy: Encourages open communication and accessibility to management.

ii. Open Office Floor Plan: Fosters a collaborative and interactive work environment.

iii. Flexible Working Hours: Allows employees to have flexibility in their work schedules.

iv. Employee Referral Bonus: Rewards employees for referring qualified candidates.

v. Appraisal Process Twice a Year: Provides regular performance evaluations and feedback.

2. Inclusivity and Diversity:

i. Hiring practices that promote diversity: Ensures a diverse and inclusive workforce.

ii. Mandatory POSH training: Promotes a safe and respectful work environment.

3. Health Insurance and Wellness Benefits:

i. GMC and Term Insurance: Offers medical coverage and financial protection.

ii. Health Insurance: Provides coverage for medical expenses.

iii. Disability Insurance: Offers financial support in case of disability.

4. Child Care & Parental Leave Benefits:

i. Company-sponsored family events: Creates opportunities for employees and their families to bond.

ii. Generous Parental Leave: Allows parents to take time off after the birth or adoption of a child.

iii. Family Medical Leave: Offers leave for employees to take care of family members' medical needs.

5. Perks and Time-Off Benefits:

i. Company-sponsored outings: Organizes recreational activities for employees.

ii. Gratuity: Provides a monetary benefit as a token of appreciation.

iii. Provident Fund: Helps employees save for retirement.

iv. Generous PTO: Offers more than the industry standard for paid time off.

v. Paid sick days: Allows employees to take paid time off when they are unwell.

vi. Paid holidays: Gives employees paid time off for designated holidays.

vii. Bereavement Leave: Provides time off for employees to grieve the loss of a loved one.

6. Professional Development Benefits:

i. L&D with FLEX- Enterprise Learning Repository: Provides access to a learning repository for professional development.

ii. Mentorship Program: Offers guidance and support from experienced professionals.

iii. Job Training: Provides training to enhance job-related skills.

iv. Professional Certification Reimbursements: Assists employees in obtaining professional certifications.

v. Promote from Within: Encourages internal growth and advancement opportunities.

 Key Responsibilities

• Design and implement ETL/ELT pipelines using Databricks, PySpark, and AWS Glue
• Develop and maintain scalable data architectures on AWS (S3, EMR, Lambda, Redshift, RDS)
• Perform data wrangling, cleansing, and transformation using Python and SQL
• Collaborate with data scientists to integrate Generative AI models into analytics workflows
• Build dashboards and reports to visualize insights using tools like Power BI or Tableau
• Ensure data quality, governance, and security across all data assets
• Optimize performance of data pipelines and troubleshoot bottlenecks
• Work closely with stakeholders to understand data requirements and deliver actionable insights

🧪 Required Skills

Skill AreaTools & TechnologiesCloud PlatformsAWS (S3, Lambda, Glue, EMR, Redshift)Big DataDatabricks, Apache Spark, PySparkProgrammingPython, SQLData EngineeringETL/ELT, Data Lakes, Data WarehousingAnalyticsData Modeling, Visualization, BI ReportingGen AI IntegrationOpenAI, Hugging Face, LangChain (preferred)DevOps (Bonus)Git, Jenkins, Terraform, Docker

📚 Qualifications

• Bachelor's or Master’s degree in Computer Science, Data Science, or related field
• 3+ years of experience in data engineering or data analytics
• Hands-on experience with Databricks, PySpark, and AWS
• Familiarity with Generative AI tools and frameworks is a strong plus
• Strong problem-solving and communication skills

🌟 Preferred Traits

• Analytical mindset with attention to detail
• Passion for data and emerging technologies
• Ability to work independently and in cross-functional teams
• Eagerness to learn and adapt in a fast-paced environment

Key Responsibilities:

- Assisting in the preparation of financial statements and reports

- Maintaining accurate and organized financial records

- Monitoring and reconciling bank statements

- Processing and recording accounts payable and receivable transactions

- Assisting in budgeting and forecasting processes

- Conducting regular audits to ensure compliance with financial regulations and standards

- Generating and analyzing financial data to inform business decisions

- Communicating with clients and vendors regarding financial matters

- Assisting in tax preparation and filing

- Participating in meetings to discuss financial performance and strategy

Qualifications:

- Bachelor's degree in Accounting, Finance, or related field

- Minimum of 1 year of experience in an accounting role

- Strong understanding of accounting principles and processes

- Proficiency in accounting software and Microsoft Excel

- Ability to analyze and interpret financial data

- Excellent communication and interpersonal skills

- Detail-oriented and strong organizational skills

- Ability to work independently and in a team environment

- Experience in a fast-paced environment is preferred

About the Role -

We’re seeking a seasoned Senior Java Engineer to drive the development of our B2B product suite. In this pivotal role, you will build robust, scalable, and intuitive applications that empower customers to seamlessly handle money movement transactions, including international payments. You will ensure technical excellence by advocating best practices, prioritizing security, enhancing development processes, and championing a quality-first mindset.

What You'll Do -

• Design and Development: Create robust, efficient, and scalable backend services using Java and Spring Boot.

• API Development: Design, build, and maintain APIs for web and mobile applications.

• Performance and Security: Ensure application performance, scalability, and security best practices.

• Cloud Integration: Collaborate with cross-functional teams to integrate cloud services into our backend infrastructure.

• Code Quality: Write high-quality, maintainable code that adheres to industry standards.

• Mentorship: Support junior and mid-level team members, conduct code reviews, and foster a culture of continuous improvement.

What You’ll Need -

• 5+ years of professional experience as a Backend Engineer.

• Experience showing strong problem-solving skills and a passion for creating user-centric solutions.

• Core Java proficiency. A strong command of the Java language, including object-oriented programming, design patterns, exception handling, and memory management.

• Spring Framework (including Spring Boot)- In-depth knowledge of Spring, especially Spring Boot for building efficient and scalable backend applications.

• Understanding of Spring components like controllers, services, repositories, and security.

• RESTful API Development: Proficiency in designing and implementing RESTful APIs.

Bonus Points -

• Mastery over Java’s core APIs, such as collections, streams, and concurrency frameworks.

• Experience within a B2B fintech environment would be highly desirable

• Database-driven performance query optimization and Kafka messaging systems

We welcome people from all backgrounds who seek the opportunity to help build a future where we connect the dots for international property payments. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world of PropTech forward, together.

Redpin, Currencies Direct and TorFX are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Location: Hyderabad, Telangana

Job Type: Full-time onsite

Experience: Minimum 2 years

Salary Range: INR 2,00,000 - 4,00,000 per annum

Job Description: We are seeking a creative and experienced Social Media Content Creator to join our growing team. As a Social Media Content Creator at Dot eVentures Pvt. Ltd., you will play a key role in developing and implementing our social media strategy. You will be responsible for creating engaging and informative content that resonates with our target audience and promotes our educational products and services.

Key Responsibilities:

Develop and implement a comprehensive social media strategy to increase brand awareness and engagement. Create high-quality, visually appealing content for various social media platforms, including but not limited to Instagram, Facebook, Twitter, and LinkedIn. Stay up-to-date with industry trends and incorporate best practices into content creation. Monitor social media channels for trends, feedback, and opportunities to engage with the audience. Analyze social media metrics to measure the success of campaigns and make data-driven recommendations for improvement.

Qualifications:

Minimum 2 years of experience in social media content creation, preferably in the education or edutech industry. Proven track record of creating engaging and shareable content across various social media platforms. Strong written and verbal communication skills. Proficiency in graphic design tools and video editing software is a plus. Familiarity with social media analytics and the ability to interpret data to inform content strategy.

Salary and Benefits:

Competitive salary in the range of INR 2,00,000 - 4,00,000 per annum, commensurate with experience. Opportunities for professional development and growth within a rapidly expanding startup. Collaborative and inclusive work environment.

Technovert is not your typical IT services firm. We have to credit two of our successful products generating $2M+ in licensing/SaaS revenues which is rare in the industry.

We are Obsessed with our love for technology and the infinite possibilities it can create for making this world a better place.

Our clients find us at our best when we are challenged with the toughest of the problems and we love chasing the problems. It thrills us and motivates us to deliver more.

Our global delivery model has earned the trust and reputation of being a partner of choice.

We have a strong heritage built on great people who put customers first and deliver exceptional results with no surprises - every time. We partner with you to understand the interconnection of user experience, business goals, and information technology. It's the optimal fusing of these three drivers that deliver unparalleled performance with a holistic approach in the Technology Arena.

Responsibilities:

As a Senior UX Designer, you would be responsible to drive the UX process to deliver high-quality software/product designs and coordinate with the other UX and UI designers to see these designs come to life.

The role involves extensive interaction with the customers to understand their needs and pain points and to be able to show empathy and build designs that exceed the needs.

Must-Have: 

• A Curious Mind
• Empathy and Intuition
• Strong Analytical Skills
• Strives to understand the problems before thinking of a solution
• Language
• Typography
• Design and UX architecture

Nice to Have:

• Product Design Experience
• Strong grasp of design systems
• Knowledge of one or more of Figma, Adobe XD, Sketch

Qualification: 

• Any graduate.
• 3+ years of user experience design experience.
• Excellent written and communication skills.

We all know what are designs, but yet to face that WOW Design, if that can be brought to us by you then apply now!