11+ Zendesk Jobs in Hyderabad | Zendesk Job openings in Hyderabad

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

Job Posting: Sales Engineer

Location: Southern part of India ( Hyderabad / Nearby Location)

Industry: Production / Manufacturing / Maintenance

Experience: 1–4 years

Education: B.E. / Diploma (Mechanical)

Must be Only from Power Industry

Job type : Field work need to visit industries do marketing of the products ( Quarterly visit to their Mumbai) Office

Working Days : Monday to Saturday - Saturdays half day

Working time :9:30 to 6pm

Opening for Sales Engineer for a global leader in wear-resistant solutions, serving industries such as Power, Steel, Mining, and Cement. With operations and associations across the UAE, South Africa, USA, and India

Key Responsibilities

Achieve assigned sales targets for products and solutions. 

Engage with corporate customers for business development and relationship management. 

Conduct technical presentations and product demonstrations at client sites. 

Handle technical and commercial aspects of customer inquiries. 

Ensure prompt resolution of customer complaints and quality issues. 

Develop and execute short-term and long-term marketing goals. 

Submit regular reports on marketing activities and progress. 

Be open to travel or relocation across India as required. 

(For Managerial Role) Lead and mentor application engineers to streamline production systems and processes. 

Desired Candidate Profile

1–3 years of experience in selling equipment or machinery in Power, Steel, Cement, or Mining sectors. 

Strong knowledge of Power sector operations. 

Excellent communication skills in English and Hindi (Tamil/Telugu preferred). 

Proven ability to handle clients and achieve sales targets. 

Team-handling experience is an added advantage. 

Job Description

CANDIDATES WITH MINIMUM 7 YEARS OF EXPERIENCE IN QC Automation NEED APPLY.

We are looking for immediate joiners

No work from home option.

Position Title: QC Automation Lead/Manager

Position Type: Full Time, Permanent

Department: Research and Development

Reports to: Manager, Indian Development Centre.

Company Background:

-CGLIA is a software development company building highly available, highly secure, cloud-based enterprise software products that helps speed the research process resulting in new drugs, new devices, and new treatments to improve the health and wellbeing of world population.

- At CGLIA, our work shows our dedication and passion for innovative quality software products that are intuitive and easy to use and exceeds every aspect of customer expectations.

- CGLIA, is the place that develops world-class professionals who would like to be innovative, creative, learn continuously, and build a solid foundation to build products that are special and delight the customer. .

Job Summary:

The QC Manager is a seasoned technologically savvy leader with passion for quality delivery of new products and help us grow. Managing multiple product testing teams and works closely with the Product Management teams, US team, Sales and Marketing and customer support teams in understanding the quality delivery needs.

In this role, you will be hiring the new development staff, mentoring, coaching and building development plans, oversee each aspect of the quality assurance process, and act as a liaison between development team and upper management.

In this role, You will lead and coordinate Test Automation team in all aspects of automation and take ownership of the current automation, recommends new technology, policies or processes to benefit the organization and improve deficiencies.

A demanding job that challenges your intellectual abilities in recommending, defining and implementing the best practices on TDD and BDD in automation testing.

Responsibilities:

· Develop Automation Process, Procedures, Metrics and Analysis.

· Design and maintain Automation frameworks.

· Make sure the rest of the teams have the tools to create automated tests in a structured way.

· Explain and teach basic coding standards for more junior members of the team.

· Perform manual testing to understand features and architecture of our products.

· Review and regulate progress (schedule, cost, quality etc.) and meet performance objectives as per the

project plans.

· Prepare and circulate important test metrics to stakeholders.

· You will also be required to carry out any other duties which may reasonably be required of you.

Qualifications & Skills required:

· Experience of 7-10 years and should be able to define test goals & objectives (Test Strategy & Test Planning)

· Should have good programming skills in Java

· Should have very good knowledge in both Selenium and Java

· Good knowledge in Maven & TestNG

· Good knowledge in TDD, BDD

· Expert in automating tests and building frameworks from the scratch

· Experienced in Manual Testing (Performance, regression, API, database, security and sanity testing.)

· Good OS knowledge (Windows, Linux, OSX)

Relationship Manager – Insurance Sales.

• Identifying, recruiting, and onboarding new agents - POSP, ensuring they meet company standards and are properly trained. 
• Achieving Sales Target
• Providing ongoing training and development opportunities for agents, including product knowledge, sales techniques, and professional skills. 
• Guiding agents in achieving sales targets, developing sales strategies, and identifying new business opportunities. 
• Building and maintaining strong relationships with agents, providing support and addressing their needs. 
• Tracking agent performance, identifying areas for improvement.
• Developing and implementing strategies to grow the agency channel, expand market share, and increase profitability. 
• Serving as a point of contact between the agency and the company, coordinating with various departments to support the agent network. 
•  

Required skills

• Proven working experience as an Insurance Agent or relevant experience from Insurance Broking Industry
• Familiarity with all types of insurance plans (automobile, fire, life, property, medical etc)
• Basic computer knowledge and statistical analysis

We are seeking a dynamic and confident HR professional to manage our staffing division. This full-time role serves as a key HR partner responsible for driving policy adherence, ensuring strong compliance practices, and supporting business and operations leaders through effective people management and HR governance.

I Responsibilities and Accountabilities:

           HR Operations Management

• Lead all aspects of end-to-end HR operations, including payroll, benefits administration and Workday compliances
• Lead compliance with labor laws, company policies, and regulatory requirements.
• Implement and develop HR processes for efficiency and scalability.
• Work closely with Dept Heads/leaders, Legal, employment law team in the handling of employee relations issues and successfully conduct investigations, as needed.

Employee Relations:

• Act as a trusted advisor to managers on employee relations matters. Support and guide managers through sensitive ER cases, including conflict resolution, disciplinary actions, and performance concerns.
• Develop a positive, inclusive work environment that supports innovation and agility.
• Lead employee relations, grievance handling, and disciplinary procedures.
• Will be part of the team to lead employment branding initiative.

Performance & Analytics

• Develop and lead performance appraisal systems to drive high performance.
• Apply HR metrics and analytics to provide insights and support decision-making. Overall Collaborate with all the team members to align HR strategies with organizational goals and support workforce planning, talent management, and organizational development initiatives.

Qualifications & Skills

• Education: Bachelor's Degree in HR / Business Administration (mandatory); MBA/PGDM in HR (preferred).
• Skills: Sound knowledge of labor laws and regional HR compliance, strong analytical mindset, skilled in conflict management and problem-solving, and proficiency in HRMS tools (SAP, SuccessFactors, etc.).
• Behavioral: Self-driven, ability to work independently in a field-heavy role, with strong Business Acumen and Stakeholder Management skills.

II Experience

·        Nature of Experience: A candidate with experience in a similar background, preferably from a global staffing company, would be ideal.

·        Length of Experience:  8+ Years

III Skill Set & Personality Traits required:

·        Strong leadership and team management capabilities.

·        Deep understanding of HR operations, processes, and policies.

·        Excellent communication, interpersonal, and stakeholder management skills.

·        Analytical and problem-solving mindset with focus on process improvement.

·        Ability to manage multiple priorities and deliver in a fast-paced environment.

·        High level of integrity, empathy, and confidentiality.

IV Age Group: 25 -32 years.

V Cost to the company:  As per industry norms.

VI Location: Hyderabad. Hitec city, Madhapur

Shift Timings:

Day Shift : 9 a.m. to 6 p.m. (No Hybrid / Work from home concept)

Night Shift: 07:30 p.m. to 3:30 a.m.

Experience:

○ 2-4 years of hands-on experience with Microsoft Power Automate (Flow).

○ Experience with Power Apps, Power BI, and Power Platform technologies.

○ Experience in integrating REST APIs, SOAP APIs, and custom connectors.

○ Proficiency in using tools like Microsoft SharePoint, Azure, and Dataverse.

○ Familiarity with Microsoft 365 apps like Teams, Outlook, and Excel.

● Technical Skills:

○ Knowledge of JSON, OData, HTML, JavaScript, and other web-based technologies.

○ Strong understanding of automation, data integration, and process optimization.

○ Experience with D365 (Dynamics 365) and Azure Logic Apps is a plus.

○ Proficient in troubleshooting, problem-solving, and debugging automation workflows.

● Soft Skills:

○ Excellent communication skills to liaise with stakeholders and technical teams.

○ Strong analytical and problem-solving abilities.

○ Self-motivated and capable of working independently as well as part of a team.

Educational Qualifications:

● Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent practical

experience).

Good to have Qualifications:

● Microsoft Certified: Power Platform certifications (e.g., Power Platform Functional Consultant, Power Automate RPA

Developer) would be advantageous.

● Experience with Agile or Scrum methodologies.

• Azure IaaS and PaaS.
• .Net (Core and Framework)
• Web API, ASP.NET, Entity Framework
• MS SQL Server
• HTML5, CSS3, Jquery and JSON
• Angular / React JS
• Unit Testing Framework for .NET using MS Test Manager or Nunit
• Unit Testing Framework for Angular or React JS

• Docker & Kubernetes
• BOT

• Should have the ability to implement solution based on the technical design document and discussions with Tech Leads  / Architects.
• Should have the ability to identify and implement software development best practices.
• Should have the ability to collaborate with other team members to deliver the solution.
• Should have the abiliity to troubleshoot issues..

• Perform complex and varied applications support. Build, maintain & modify within a large environment;
• Identify issues, evaluate possible solutions, and make recommendations on the most appropriate action
• Design, build, test, and document solution-specific information and perform related work as required.
• Demonstrate functional knowledge in relevant clinical applications (OE-PCS-PHA-EDM-ITS-RAD-LAB-MIC-BBK-PTH)
• Demonstrate functional knowledge in Clinical Documentation
• Must have hands-on build and troubleshooting experience
• Must be able to quickly identify and resolve complex system issues
• Must be able to build using technical specifications.

Basic Qualifications:

• Implementation and support experience within a MEDITECH Environment
• Bachelors Degree in business, Healthcare Administration, Communication, Marketing related field or equivalent and relevant work experience

Preferred Qualifications:

• Knowledge of ITIL Incident, Problem, and Change management,
• Working knowledge of Agile, Product and Project methodologies

• 8+ years of industry work experience
• Proven experience as a Full Stack Developer or similar role
• 3+ years of web application development with JavaScript as full stack
• Full stack experience designing and building scalable applications from end-to-end 
• Excellent JavaScript / Typescript skills
• Strong proficiency in React (hooks knowledge is plus)
• Strong proficiency in Nodejs
• Good HTML5 / CSS3 skills with expertise on responsive web design 
• Must have Design and development experience in Micro services using NodeJS and TypeScript
• Experience with NoSQL databases such as MongoDB, mongoose, aggregation framework and Redis 
• Experience with Web sockets and related frameworks (e.g. Socket.IO) 
• Experience in using and developing GraphQL APIs
• Experience in performance tuning
• Knowledge of code versioning tools such as Git, Mercurial or SVN.
• Open minded to take up any challenge, research and provide solutions Great attention to detail

• Testing libraries – jest, testing-library is plus
• TDD / BDD experience is plus
• Experience with AWS, K8S, CI/CD is plus
• Familiar with SDLC methodologies like SCRUM, AGILE, Continuous Integration

• Design – Analyze, design & document the system / solution based on the business needs which is scalable, resilient and maintainable with low overhead for both client and server side
• Problem solving – Solve the challenges and problems faced by team by guiding and team with best practices
• Coordinate - Communicate system requirements to developers; explain system structure to them and provide assistance

• • Code Reviews – Perform code reviews 

• • Planning – Plan and assign tasks to team members

We are looking for a skilled Full Stack Developer with experience with ReactJS, Nodejs/Express, working exposure to NoSQL, AWS and Python who will be responsible for developing and designing web applications for our company. In order for you to succeed in this role, you will need to be proficient in JavaScript, HTML, CSS, and have solid knowledge and experience in programming applications.

Responsibilities:

• Build the front-end of applications through appealing visual design
• Design client-side and server-side architecture
• Design, develop and manage well-functioning databases and applications
• Test software to ensure responsiveness and efficiency
• Troubleshoot, debug and upgrade software
• Create security and data protection settings
• Build features and applications with a mobile responsive design
• Write technical documentation
• Work with data scientists and analysts to improve software
• Ship code quickly and iteratively every day working with large real world datasets.

Requirements:

• Proficient in Javascript (React/Angular/Vue) Preferable good experience with Nodejs, Express)
• Bachelor degree in Web development or related field, or relevant experience.
• Solid knowledge and experience in programming applications.
• Proficient in NoSQL (MongoDB) and SQL (MySQL, Postgres)
• Dedicated team player.
• Ability to thrive in a fast-paced environment.
• Solid ability in both written and verbal communication.
• Knowledge of programming language and technical terminology.
• Able to develop ideas and processes and clearly express them.
• High degree of independent judgment.
• Able to solve complex problems.
• Experience with Python, RoR and/or PHP desired.