11+ Zendesk Jobs in Hyderabad | Zendesk Job openings in Hyderabad

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

About Cognida.ai:

Our Purpose is to boost your competitive advantage using AI and Analytics.

We Deliver tangible business impact with data-driven insights powered by AI. Drive revenue growth, increase profitability and improve operational efficiencies.

We Are technologists with keen business acumen - Forever curious, always on the front lines of technological advancements. Applying our latest learnings, and tools to solve your everyday business challenges.

We Believe the power of AI should not be the exclusive preserve of the few. Every business, regardless of its size or sector deserves the opportunity to harness the power of AI to make better decisions and drive business value.

We See a world where our AI and Analytics solutions democratise decision intelligence for all businesses. With Cognida.ai, our motto is ‘No enterprise left behind’.

Position: Python Fullstack Architect

Location: Hyderabad

Job Summary

We’re seeking a seasoned Python Fullstack Architect with 15+ years of experience to lead solution design, mentor teams, and drive technical excellence across projects. You'll work closely with stakeholders, contribute to architecture governance, and integrate modern technologies across the stack.

Key Responsibilities

• Design and review Python-based fullstack solution architectures.
• Guide development teams on best practices, modern frameworks, and cloud-native patterns.
• Engage with clients to translate business needs into scalable technical solutions.
• Stay current with tech trends and contribute to internal innovation initiatives.

Required Skills

• Strong expertise in Python (Django/Flask/FastAPI) and frontend frameworks (React, Angular, etc.).
• Cloud experience (AWS, Azure, or GCP) and DevOps/CI-CD setup.
• Familiarity with enterprise tools: RabbitMQ, Kafka, OAuth2, PostgreSQL, MongoDB.
• Solid understanding of microservices, API design, batch/stream processing.
• Strong leadership, mentoring, and architectural problem-solving skills.

!! We are Hiring !!

Role: Bench Sales Recruiters/HR Executive

Exp: 1 - 8 years

Work Location: Uppal(Onsite)

MOI: F2F

Srinivas

Victoire Systems LLC

Job Type: Full-time

Salary: Up to ₹80,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Night shift
• US shift

Supplemental pay types:

• Performance bonus
• Shift allowance

Ability to commute/relocate:

• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Language:

• English (Preferred)

Work Location: In person

Greeting from Infoexcel Consulting

we are hiring for Automation Test Engineer
Mode of Hire: 6 Months Contract-to-hire

Please find the below JD

Core Skills:

• Strong knowledge in Selenium with Java
• Strong knowledge in Eclipse
• Experience in creation/ maintenance of framework
• Strong knowledge of testing concepts
• Selenium webdriver
• Mobile automation testing
• BDD - Cucumber
• Git Experience
• Familiar with OOP's concepts

Desired Skills:

• API testing

If Interested please do share me updated profile with below details

Full name:

Total experience:

Relevant experience:

Current ctc:

Expected ctc:

Holding offers, if yes please do mention how much offer, location,DOJ:

Official Notice period:

If serving LWD:

Thanks Best Regards

ALEKHYA PULLA | Senior Specialist-Leadership Hiring.

Website: www.infoexcelconsulting.com

• 3-6 years of industry work experience 
• Proven experience as a Full Stack Developer or similar role 
• 1+ years of web application development with JavaScript as full stack 
• End-to-end full stack experience designing and building scalable applications 
• Excellent JavaScript / Typescript skills 
• Strong proficiency in React (hooks knowledge is plus) 
• Strong proficiency in Nodejs 
• Good HTML5 / CSS3 skills with expertise on responsive web design 
• Must have development experience in Micro services using NodeJS and TypeScript 
• Experience with NoSQL databases such as MongoDB, mongoose, aggregation framework and Redis 
• Experience with Web sockets and related frameworks (e.g. Socket.IO) 
• Experience in using and developing GraphQL APIs 
• Knowledge of code versioning tools such as Git, Mercurial or SVN. 
• Open minded to take up any challenge, research and provide solutions

Required Skills:

ReactJS, Node.JS, HTML, CSS, Javascript, NoSQL    

Roles and Responsibilities

To build cross-platform mobile apps for Android, IOS, and Web. This should include making responsive UIs to efficiently query data and also manage states in an optimized manner.

Desired Candidate Profile

- Deep experience contributing to and managing high-scale production mobile apps. You must have previous experience in Flutter development.

Responsibilities and Duties :

• 2-5 years working as a full-time professional developer (Mobile) and 2 Years in a flutter is must
• Experience building a complex mobile applications, flutter would be advantage
• Good to have if it's on the Play Store/App Store or any other demo
• Willing to work with cross-platform frameworks
• Willing to learn and work on different mobile platforms frameworks when needed.
• Familiar with REST Api's, websockets in mobile integration.
• Working with a version control system (i.e., Git)
• Good communication skills.

• Strong problem-solving skills.
• Team worker.
• Very comfortable learning new technologies, tools, and platforms.
• Highly motivated.
• Initiative and passionate.
• Strong problem-solving skills.

We are looking for an experienced engineer with superb technical skills. You will primarily be responsible for architecting and building large scale data pipelines that delivers AI and Analytical solutions to our customers. The right candidate will enthusiastically take ownership in developing and managing a continuously improving, robust, scalable software solutions. The successful candidate will be curious, creative, ambitious, self motivated, flexible, and have a bias towards taking action. As part of the early engineering team, you will have a chance to make a measurable impact in future of Thinkdeeply as well as having a significant amount of responsibility.

Although your primary responsibilities will be around back-end work, we prize individuals who are willing to step in and contribute to other areas including automation, tooling, and management applications. Experience with or desire to learn Machine Learning a plus.

Experience

12+ Years

Location

Hyderabad

Skills

Bachelors/Masters/Phd in CS or equivalent industry experience

10+ years of industry experience in java related frameworks such as Spring and/or Typesafe

Experience with scripting languages. Python experience highly desirable. 5+ Industry experience in python

Experience with popular modern web frameworks such as Spring boot, Play framework, or Django

Demonstrated expertise of building and shipping cloud native applications

Experience in administering (including setting up, managing, monitoring) data processing pipelines (both streaming and batch) using frameworks such as Kafka, ELK Stack, Fluentd

Experience in API development using Swagger

Strong expertise with containerization technologies including kubernetes, docker-compose

Experience with cloud platform services such as AWS, Azure or GCP.

Implementing automated testing platforms and unit tests

Proficient understanding of code versioning tools, such as Git

Familiarity with continuous integration, Jenkins

Responsibilities

Architect, Design and Implement Large scale data processing pipelines

Design and Implement APIs

Assist in dev ops operations

Identify performance bottlenecks and bugs, and devise solutions to these problems

Help maintain code quality, organization, and documentation

Communicate with stakeholders regarding various aspects of solution.

Mentor team members on best practices