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Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

Supercharge Your Career as a QA Lead at Technoidentity!

At Technoidentity, we're a Data & AI product engineering company with over 15 years of expertise in building durable digital products, intelligent enterprise solutions, and scalable Data & AI platforms. As we continue expanding globally, it's the perfect time to join our team of tech innovators and make a lasting impact.

Role: QA Lead

Location: Hyderabad, India 

Experience Level: 10+ Years

Employment Type: Full-Time

What’s in it for You?

Technoidentity is seeking a high-performing QA Lead to drive end-to-end quality engineering, test architecture, and performance strategies across enterprise Web and API applications. In this role, you will bridge technical execution and delivery leadership—owning the automation framework architecture (Playwright), leading load and stress testing strategies (JMeter/k6), and mentoring a high-performing team of QA engineers.

What Will You Be Doing?

​

Technical Leadership & Architecture

• Framework Design & Strategy: Architect, scale, and maintain robust, scalable UI and API automation frameworks using Playwright with TypeScript/JavaScript/Java.
• Performance Engineering: Define performance test strategies, workload models, and SLAs for Load, Stress, Spike, and Endurance testing using JMeter or k6.
• CI/CD & DevOps Integration: Integrate test suites seamlessly into DevOps pipelines (GitHub Actions, GitLab CI, or Jenkins) to facilitate continuous testing and shift-left practices.
• AI & Innovation: Lead the exploration and adoption of AI-powered QA tools and generative AI workflows to optimize test generation, execution speed, and coverage.

Delivery & Stakeholder Management

• Quality Ownership: Define quality metrics, test strategy documents, and performance benchmarks (Response Time, Throughput, Resource Utilization).
• Cross-Functional Collaboration: Partner closely with Architects, Developers, DevOps, and Product Managers to identify root causes, troubleshoot performance bottlenecks, and recommend system tuning.
• Reporting & Visibility: Prepare executive dashboards, performance analysis reports, and release quality sign-offs for client stakeholders.

Team Enablement & Governance

• Mentorship: Lead, code-review, and mentor QA engineers, setting coding standards for automation scripts.
• Agile Execution: Manage sprint planning, effort estimation, and task allocation for testing deliverables in Jira.

What Sets You Apart

• Client-Facing Presence: Excellent verbal and written communication with demonstrated experience managing executive stakeholders and international clients.
• Strategic Problem-Solving: Ability to evaluate architecture, identify system bottlenecks, and suggest actionable performance tuning rather than just reporting errors.
• Self-Driven Leadership: Proactive mindset with a history of taking full ownership of enterprise delivery quality.

Requirements

What Makes You the Perfect Fit?

• Experience: 10+ years in Quality Engineering, with 5+ years leading QA teams or functioning as a Lead Engineer.
• UI & API Automation: Deep hands-on proficiency in Playwright paired with TypeScript, JavaScript, or Java.
• Performance Testing: Solid experience designing and executing performance tests using Apache JMeter or k6, including analyzing server metrics (CPU, Memory, Network) and identifying bottlenecks.
• Tech Stack: Hands-on experience with REST API testing (Postman, Rest Assure, or Playwright API), Git, Docker, and CI/CD tools.
• Test Management: Strong mastery of Agile practices, test management tools (Jira/Xray/Zephyr), and defect lifecycle management.

Benefits

Why Join Technoidentity?

• Work on high-impact, enterprise-scale, cloud-native solutions.
• Lead innovations at the intersection of Performance Engineering and AI-driven testing.
• Collaborative culture focused on continuous learning, mentorship, and accelerated career growth

Job Title: Jr. Accountant

Experience: 3–4 Years

Location: Hyderabad

Employment Type: Full-Time

About the Role

P99soft is looking for a detail-oriented and proactive Jr. Accountant to join our Finance & Accounts team. The ideal candidate should have hands-on experience in accounting operations, statutory compliance, financial reporting, and bookkeeping. This role requires strong knowledge of Zoho Books, GST compliance, monthly book closure activities, and payroll-related statutory filings.

The candidate should possess strong analytical skills, attention to detail, and the ability to work efficiently in a dynamic and fast-paced environment.

Key Responsibilities

• Manage day-to-day accounting transactions and bookkeeping activities using Zoho Books.

• Perform monthly book closure activities and ensure timely financial reporting.

• Prepare and reconcile bank statements, vendor accounts, and customer ledgers.

• Handle GST reconciliation and ensure timely filing of GST returns.

• Support statutory compliance activities and maintain accurate financial records.

• Assist in TDS calculations, deductions, and return filing processes.

• Manage PF and ESI filings and ensure compliance with applicable regulations.

• Prepare financial reports, MIS reports, and accounting documentation.

• Coordinate with auditors, consultants, and internal stakeholders when required.

• Ensure compliance with company accounting policies and statutory requirements.

Eligibility Criteria

• Bachelor's degree in Commerce, Accounting, Finance, or a related field.

• 3–4 years of relevant accounting experience.

• Must have hands on experience with Zoho Books .

• Strong understanding of monthly book closure processes.

• Experience in GST reconciliation and GST return filing.

• Knowledge of PF & ESI filings.

• Understanding of TDS and TDS return filing is an added advantage.

• Good knowledge of MS Excel and accounting principles.

• Strong attention to detail and organizational skills.

Required Skills

• Must have Zoho Books

• Monthly Book Closure

• GST Reconciliation & Return Filing

• PF & ESI Compliance

• Accounting & Bookkeeping

• Financial Reporting

• TDS & TDS Return Filing (Good to Have)

• MS Excel

What You'll Gain

• Opportunity to work in a growing and dynamic IT services organization.

• Exposure to end-to-end finance and accounting operations.

• Collaborative work environment with continuous learning opportunities.

• Career growth and development opportunities.

P99soft is an equal-opportunity employer

P99soft is an equal-opportunity employer. At P99soft, we are committed to providing equal employment opportunities regardless of job history, disability, gender identity, religion, race, colour, caste, marital/parental status, veteran status, or any other special status. We stand against the discrimination of employees and individuals and are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the designated roles and responsibilities.

Life@P99soft

At P99soft, we believe in creating a work environment that balances professional excellence with personal well-being. Our vibrant office culture is built on mutual respect, inclusivity, and a shared passion for innovation. We host regular team-building activities, workshops, and social events to foster a sense of community and collaboration among our employees. Join us and be part of a team that values your contributions and supports your growth.

About Us

P99soft is a leading IT Services and IT Consulting company dedicated to making our customers' business operations seamless by providing them with digital services and applications using the latest technologies. We are committed to bringing excellence to all our creations.

Our Vision: “To lead digital transformation for our customers, delighting them at every step, while empowering our employees and fostering success.”

Our Mission: “To attain our objectives within a framework of integrity, transparency, and respect for our clients, employees, partners, and the community, fostering mutual trust and sustainable growth.”

Journey towards digital transformations begins here. Our talented teams help you make informed decisions, enhance operation efficiencies, create state-of-the-art visual interfaces, and design dynamic workflows to bring a better customer experience. Our engineering teams take complete ownership of assigning the right talent and architecting solutions using the latest technologies.

Our organization maintains a diverse set of applications written primarily in C#. The

repository includes ASP.NET MVC solutions on .NET Framework 4.8, Windows Forms

utilities, PowerShell scripts, and newer ASP.NET Core services targeting .NET 8.0. Key

technologies used across these projects include PetaPoco, log4net, Twilio APIs, Selenium

WebDriver and integration with OpenAI’s ChatGPT service.

Responsibilities

• Enhance and maintain our main web application, ASCLOGS, built on ASP.NET MVC

(.NET Framework 4.8) with features such as authentication, PDF generation via

IronPdf, audit logging with log4net, Twilio SMS integration, and data access through

PetaPoco.

• Support multiple companion projects including:

• CopyForm, an MVC tool that copies form templates between SQL Server

databases using AJAX and PetaPoco data access.

• SQLImportApp, a WinForms importer leveraging ExcelDataReader and

Z.Dapper.Plus for bulk inserts.

• DEAVerification, a WinForms app automating data retrieval via Selenium

WebDriver and storing results with PetaPoco.

• UniversalScrapperAPI, an ASP.NET Web API that scrapes licensing

information using Selenium and logs results with log4net.

• HL7DocAssistantSync, a VB.NET library for HL7 message processing and

PDF generation with PdfSharp.

• ChatGPT Implementation, a .NET 8 Web API example showing how we

integrate with OpenAI's ChatGPT service.

• S3MicroService, a .NET 8 Web API using AWS SDK packages

(AWSSDK.S3, AWSSDK.Extensions.NETCore.Setup) and Entity Framework

Core for storage.

• Maintain PowerShell utilities used for onboarding tasks such as document-to-PDF

conversion and CSV generation.

• Review existing code to improve reliability, enhance testability, and refactor large

code files (for example, BusinessLayer/BusinessLayer.cs is roughly 28k lines).

• Work closely with stakeholders to gather requirements for new features and ensure

compatibility with our SQL Server backend.

• Assist in modernizing legacy components and implementing best practices for

security, error handling, logging, and deployment automation.

Required Skills

• 10+ years of development experience

• Extensive experience with C# and the .NET ecosystem, including both legacy .NET

Framework and modern .NET Core / .NET 8.

• Solid understanding of ASP.NET MVC, Web API, and Windows Forms development.

• Familiarity with PetaPoco, Entity Framework Core, and SQL Server.

• Experience integrating third-party services such as Twilio, OpenAI, Selenium

WebDriver.

• Ability to write and troubleshoot PowerShell scripts for automation tasks.

• Comfortable navigating large codebases and improving code quality through

refactoring, unit testing, and documentation.

• Proficiency with version control (Git) and the Visual Studio toolchain.

Preferred Skills

• Background in healthcare or regulated industries, since many applications manage

sensitive data (e.g., DEA verification, HL7 messaging).

• Knowledge of PDF generation libraries (IronPdf, PdfSharp) and logging frameworks

(log4net).

• Experience with CI/CD pipelines for .NET applications.

• Nice to have Unit Testing frameworks (i.e. NUnit, MS Testing Framework )

Location & Work Environment

This role requires working with Visual Studio on Windows for the .NET Framework solutions

and .NET 8 projects. Experience with IIS or IIS Express is helpful for local development and

testing.

We are looking for a skilled and motivated Data Engineer with strong experience in Python programming and Google Cloud Platform (GCP) to join our data engineering team. The ideal candidate will be responsible for designing, developing, and maintaining robust and scalable ETL (Extract, Transform, Load) data pipelines. The role involves working with various GCP services, implementing data ingestion and transformation logic, and ensuring data quality and consistency across systems.

Key Responsibilities:

• Design, develop, test, and maintain scalable ETL data pipelines using Python.
• Work extensively on Google Cloud Platform (GCP) services such as:
• Dataflow for real-time and batch data processing
• Cloud Functions for lightweight serverless compute
• BigQuery for data warehousing and analytics
• Cloud Composer for orchestration of data workflows (based on Apache Airflow)
• Google Cloud Storage (GCS) for managing data at scale
• IAM for access control and security
• Cloud Run for containerized applications
• Perform data ingestion from various sources and apply transformation and cleansing logic to ensure high-quality data delivery.
• Implement and enforce data quality checks, validation rules, and monitoring.
• Collaborate with data scientists, analysts, and other engineering teams to understand data needs and deliver efficient data solutions.
• Manage version control using GitHub and participate in CI/CD pipeline deployments for data projects.
• Write complex SQL queries for data extraction and validation from relational databases such as SQL Server, Oracle, or PostgreSQL.
• Document pipeline designs, data flow diagrams, and operational support procedures.
• 
  

Required Skills:

• 4–8 years of hands-on experience in Python for backend or data engineering projects.
• Strong understanding and working experience with GCP cloud services (especially Dataflow, BigQuery, Cloud Functions, Cloud Composer, etc.).
• Solid understanding of data pipeline architecture, data integration, and transformation techniques.
• Experience in working with version control systems like GitHub and knowledge of CI/CD practices.
• Strong experience in SQL with at least one enterprise database (SQL Server, Oracle, PostgreSQL, etc.).

• Research industry-related topics (combining online sources, interviews and studies)
• Create content long-form and short-form for social media channels and web posts
• Create content breadcrumbs and write effective newsletters
• Create interesting presentations on ppt either by themselves or with the help of a graphic designer
• Create content optimized for SEO
• Write specific answers to questions posed on Quora etc
• Write clear marketing copy to promote our products/services
• Prepare well-structured drafts using Content Management Systems
• Proofread and edit blog posts before publication
• Submit work to editors for input and approval
• Coordinate with marketing and design teams to illustrate articles
• Conduct simple keyword research and use SEO guidelines to increase web traffic
• Promote content on social media
• Identify customers’ needs and gaps in our content and recommend new topics
• Ensure all-around consistency (style, fonts, images, and tone)
• Update website content as needed

Enterprise Minds, with core focus on engineering products, automation and intelligence, partners customers on the trajectory towards increasing outcomes, relevance, and growth.

Harnessing the power of Data and the forces that define AI, Machine Learning and Data Science, we believe in institutionalizing go-to-market models and not just explore possibilities.

We believe in a customer-centric ethic without and people-centric paradigm within. With a strong sense of community, ownership, and collaboration our people work in a spirit of co-creation, co-innovation, and co-development to engineer next-generation software products with the help of accelerators.

Through Communities we connect and attract talent that shares skills and expertise. Through Innovation Labs and global design studios we deliver creative solutions.
We create vertical isolated pods which has narrow but deep focus. We also create horizontal pods to collaborate and deliver sustainable outcomes.

We follow Agile methodologies to fail fast and deliver scalable and modular solutions. We constantly self-asses and realign to work with each customer in the most impactful manner.

Pre-requisites for the Role

1. Job ID                        -EMSM0120
2. Primary skill            : Sourcing Manager & Procurement
3. Secondary skill        : ERP System (ideally Oracle and/or SAP S/4HANA)

                                      Focus in Operations, Supply Chain, or related experience

1. Years of Experience : 1-8 Years
2. Location                    : Hyderabad (WFO)
3. Position                   1

NP- Immediate-15 days

Job Description:

Senior Sourcing Manager:

• 8+ years directly applicable Supply Chain experience
• Possess a working knowledge of manufacturing principles, particularly in the technology industry
• Working knowledge of Quality Principles, Continuous Improvement and Process Implementation (DMAIC, Lean Mfg, Kaizen)
• Experience with contract management, project management, and supplier relationship management
• Proven experience with detailed data analysis leading to strategic sourcing recommendations and decisions.
• Strategic Sourcing skills: SOW Development, Request for Quote/Proposal/Information, Total Cost of Ownership analysis and Supplier Relationship Management
• Experience with negotiating supplier agreements and knowledge of Terms & Conditions
• Self-starter with the ability to adapt, improve processes, and find solutions.
• Must have excellent communication skills, including verbal, written, and presentation skills including the ability to influence all levels of internal stakeholders.
• Experience in an R&D setting with highly technical products and and ability to engage /manage a complex engineering-centric effort from concept to delivery
• Required: M/S Office and Major ERP System (ideally Oracle and/or SAP S/4HANA), including Web-Based Supplier Interface
• Preferred: Experience with cloud P2P applications such as Coupa and/or SAP Ariba and/or Icertis Contract Lifecycle Management (CLM)
• Bachelor’s Degree with focus in Operations, Supply Chain, or related experience
• Ability to travel up to 40%

Systems Access Needed

• Tableau
• Oracle/SAP (required)
• Ariba/Coupa (preferred)
• Contract Lifecycle Management (CLM) platform experience (preferred)
• Agile PLM

Time Zone

• TBD; likely IST w/ partial EST crossover

Reporting To

• TBD; likely Duluth Procurement

Current Open Req Number

• N/A

• Expertise in Java server-side development: Core Java, Golang Servlets, Spring Core, React JS, Spring Boot with GRPC, and Hibernate.
• Exposure to microservice design patterns.
• Good knowledge in Data Structures, Algorithms, Object-Oriented Design, Analysis, Design patterns, and other computer science concepts.
• Knowledge of GraphQL, Kafka, PostgreSQL will be added advantage.

Informatica PowerCenter (9x ,10.2) : Minimum 2+ years experience

SQL / PLSQL: Understanding of SQL procedure. Able to convert procedures into Informatica mapping.

Good to have- Advantage if you have knowledge of Windows Batch Script.