11+ Zendesk Jobs in Hyderabad | Zendesk Job openings in Hyderabad

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

Position : Senior Data Analyst

Experience Required : 5 to 8 Years

Location : Hyderabad or Bangalore (Work Mode: Hybrid – 3 Days WFO)

Shift Timing : 11:00 AM – 8:00 PM IST

Notice Period : Immediate Joiners Only

Job Summary :

We are seeking a highly analytical and experienced Senior Data Analyst to lead complex data-driven initiatives that influence key business decisions.

The ideal candidate will have a strong foundation in data analytics, cloud platforms, and BI tools, along with the ability to communicate findings effectively across cross-functional teams. This role also involves mentoring junior analysts and collaborating closely with business and tech teams.

Key Responsibilities :

• Lead the design, execution, and delivery of advanced data analysis projects.
• Collaborate with stakeholders to identify KPIs, define requirements, and develop actionable insights.
• Create and maintain interactive dashboards, reports, and visualizations.
• Perform root cause analysis and uncover meaningful patterns from large datasets.
• Present analytical findings to senior leaders and non-technical audiences.
• Maintain data integrity, quality, and governance in all reporting and analytics solutions.
• Mentor junior analysts and support their professional development.
• Coordinate with data engineering and IT teams to optimize data pipelines and infrastructure.

Must-Have Skills :

• Strong proficiency in SQL and Databricks
• Hands-on experience with cloud data platforms (AWS, Azure, or GCP)
• Sound understanding of data warehousing concepts and BI best practices

Good-to-Have :

• Experience with AWS
• Exposure to machine learning and predictive analytics
• Industry-specific analytics experience (preferred but not mandatory)

Qualification-BE-Civil

Planning

    Prepare master project schedule

    Keep project team updated on the progress versus timelines

    Tracking all schedules weekly

    Identify actual and potential slippages and prepare recovery plans

Document Control

    Maintain records for all documents pertaining to the site –

drawing transmittals, DBR, MOM, approvals etc

    Organize and conduct review meetings

    Preparing & circulating weekly & monthly progress report

QS &Billing

    Valuation of works done periodically and certification of all vendor bills

    Track cost variation in order value

    Monitor basic price of various materials and track budgets

    Monitor and report cost performance through Earned Value

Hiring: SAP C4C Developer

Location: Pan India

Experience: 7+ Years

Qualifications:

Mandatory: 7+ years of experience as an SAP C4C Developer

Key Responsibilities:

🔹 Strong technical understanding of SAP Cloud for Customer (C4C)

🔹 Formal training or sound knowledge of software development practices (Agile/Scrum preferred)

🔹 Hands-on expertise in:

• ABSL & BODL Scripting
• UI Script & UI Designer
• SAP Cloud Applications Studio (SDK)
• Custom object development
• Adobe Lifecycle Designer (mandatory)
• Configuration using KUT (Key User Tool)

🔹 Experience developing and deploying complex C4C solutions

🔹 Integration experience with non-SAP systems

🔹 Working knowledge of SOAP & OData/RESTful APIs in C4C

🔹 Experience with tracing & debugging in Cloud Studio

🔹 Build data sources & reports for business objects

🔹 Create Key Figures, KPIs & configure dashboard mash-ups

🔹 Development of reuse libraries & process extension scenarios

🔹 Publish new add-ons in scoping

Key Responsibilities:

• Build interfaces as per the design provided by the UX / UI team
• Ensure the work output is as per the design inputs provided
• Work closely with the backend team to integrate the pull or push APIs
• Work with the support team to troubleshoot issues faced by customers
• Build programming abstractions for the specific domain
• Keen interest to always present code and work of high-quality standards.

Key Competencies (Functional):

• Proficiency in Javascript / ES5 / ES6 or Typescript
• Proficient in code versioning tools including Mercurial / Git / SVN.
• Familiarity with APIs and WebSockets
• Work with Canvas related frameworks – Cocos2d / PixiJs
• Experience with Cocos Creator is a Bonus.

We seek an adept and skilled UI/UX Engineer to create and mold an exceptional, user-oriented product and experience tailored for our customers. Your primary tasks will revolve around resolving user experience issues and crafting visual elements. You will possess the ability to make purposeful design choices and seamlessly transform user journeys into intuitive interactions. The perfect candidate will be a visionary with a flair for design, proficient in communication to grasp project requirements, and deliver meticulously crafted user designs and experiences.

Requirements:-

• Develop Devin's Design System, which includes:
• Creating a visual identity system that aligns with our brand identity.
• Emphasizing the use of reusable components during the design process.
• Crafting a comprehensive style guide.
• Collaborate with the product team to comprehend business objectives and transform them into tangible elements, such as:
• Information architecture (UX) to ensure a well-organized user experience.
• User journeys and app flows (UX) to map out the user's interactions and experiences.
• Low-fidelity designs and wireframes (UI) to outline the initial design concepts.
• High-fidelity designs (UI) for detailed and polished visual representations.
• Work closely with the QA and Engineering teams to verify the proper implementation of the designs.
• Identify and troubleshoot UX issues by utilizing instrumentation tools and conducting regular customer reviews.
• Present and justify design decisions, ensuring they align with the overall design roadmap and follow fundamental principles like color theory and visual weight.
• Effectively communicate how the creative vision will contribute to achieving the company's objectives.
• Ensure that the designs are responsive and compatible with all devices, including Web, Tablet, and Mobile platforms.

• 5+ years in architecting and building Single Page Applications (SPA)
• Shipped at least 2+ applications using Angular/AngularJs
• 6+ years expertise in building Angularjs and Angular with integration and unit tests.
• Good working knowledge of other frameworks such as REACT, nodejs, meteor etc.
• Experience with package management tools such as webpack for minification, uglification etc
• Experience with creating embeddable widgets
• Expertise with CSS frameworks such as Bootstrap4

• Demonstrated expertise of building cloud native applications
• Familiarity with administration of CI/CD such as jenkins
• Responsibilities
• Develop new user-facing features
• Build reusable code and libraries for future use
• Collaborate with other team members and stakeholders to create UI/UX designs
• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Collaborate with other team members and stakeholders

• AngularJS, Angular: 5 years (Required)
• Single Page Applications: 5 years (Required)
• CI/CD: 2 years (Preferred)
• webpack: 2 years (Preferred)
• CSS: 5 years (Preferred)
• Cloud Native: 2 years (Preferred)
• React, vuejs: 1 year (Preferred)

• gathering and analyzing user/business system requirements, Participate in design meetings and consult with clients to refine, test and debug programs to meet business.
• Develop, test and implement new software programs
• Identifying areas for modification in existing programs and subsequently developing these modifications
• Clearly and regularly communicate with management and technical support colleagues
• Design and Applications, Web Sites, Data Communication Processes and User Interfaces
• Writing and implementing efficient code
• Determining operational practicality
• Test, maintain and recommend software improvements to ensure strong functionality and optimization
• Working closely with other developers, UX designers, business and systems analysts
• Analyze user requirements , Make good technical decisions that provide solutions to business challenges
• achieve resolution to outstanding problems or issues
• Communicate effectively and professionally in all forms of communication with internal and external customers
• Possess strong problem solving and decision making skills while using good judgment

Job role & responsibilities:

Full Stack Sr. Java Developer with competencies focused on :

1. Experience in the Java 8 , Spring boot , Struct etc.
2. Good Experience with AWS Cloud Platform and its related services.
3. CI/CD deployments using GitLab and Docker Containers etc.

Here are few responsibilities on the job:

- Gather & analyse requirements , design, develop , test and perform root cause analysis.

- Actively participate in technical brainstorming session for solution building

- Provide technical guidance to team members if needed.

- Develop and Support Application Integration requirements etc.

- Participate in code reviews and design sessions etc.

Must Haves skillset : Java 8, Spring Boot , Microservices and AWS ; Should have worked with Offshore , mentor and coach them to deliver.

Secondary / Nice To Have : Java Structs Framework , Angular JS, Aurora 

• Looking for 0-30 Days and Immediate joiners
• Minimum total experience should be 7 Years
• Overall with 4+ years experience in HTML, CSS and JavaScript and OOJS
• 2+ years' experience working with any JavaScript framework/library, preferably ReactJS or VueJS
• In-depth understanding of JavaScript, HTML5, CSS3 (pre-processors LESS/SASS) and relevant concepts.
• Proficiency with browser based debugging.
• Understanding of progressive web apps.
• Experience with a testing framework (Jest/Mocha).
• Experience using Git