11+ Zendesk Jobs in Hyderabad | Zendesk Job openings in Hyderabad

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

Key Responsibilities:

- Design, develop, and execute automated test scripts for trading applications.

- Work with product owners and business analysts to understand and write the acceptance test cases.

- Collaborate with developers, product managers, and other stakeholders to understand requirements and create test plans.

- Perform regression, performance, and end to end testing to ensure software reliability.

- Identify, document, and track defects using appropriate tools and methodologies.

- Maintain and enhance existing test automation frameworks for both frontend and backend.

- Report on coverage, functionality, defect aging, closure reports to the stakeholders so that they know the stability of releases.

- Integrate automation cases into CI/CD pipelines

Qualifications:

- Bachelor’s degree in Computer Science, Engineering, or a related field.

- Proven 5+ Years experience in automation testing for web and backend applications.

- Strong knowledge of testing frameworks (e.g., Selenium, Cypress, JUnit, TestNG, Playwright).

- Experience with API testing tools (e.g., Postman, SoapUI, RestAssured).

- Familiarity with programming languages such as Java, Python, or JavaScript.

- Understanding of basic SQL queries to validate data in the databases

- Understanding of CI/CD processes and tools (e.g., Jenkins, GitLab CI).

- Strong analytical and problem-solving skills.

- Excellent communication and teamwork abilities.

- Prior experience with trading applications or core financial services related applications is a big plus

Primary skills:

At least 3+ years of working experience on embedded firmware development

- Experience in multithreaded programming, network programming (wired and wireless protocols), real-time programming, cross-platform and cross-language development

- Hands-on experience on driver development for various sensors

- Working knowledge of communication protocols like UART, I2C, SPI, USB, Ethernet, etc

- Product development experience with range of microcontroller/microprocessor architectures, adoption of bare-metal, RTOS and Linux operating systems on new platforms

-Hands-on experience on software development in Bluetooth domain is added advantage

- Experience with hardware lab equipment such as digital scope, logic analyser and JTAG

- Understanding of embedded development constraints and system performance

- Experience with programming in C/C++ and Embedded C

Interface Alliances (IA) is a global education consultant specialising in counselling, admission and visa services to students aspiring to study abroad. IA has been instrumental in shaping careers of numerous students overseas by placing them in top ranking institutions in USA, Canada, Australia, NZ, UK and Europe.

IA is a trusted consultancy for students and parents to get all information and guidance on overseas education. As an education agent, we provide a crucial connect between universities and prospective students. Our experienced counselors guide students through each step from choosing the best university, right course, application, admission and visa processing. We have strong partnerships with world-class universities around the globe and have rich experience in preparing international students for higher education.

We have expanded our operations and are looking for skilled and dynamic people to join our team. IA has a wonderful work environment with a professional work culture and an incentive plan that rewards performance. If you are looking to work in an environment that gives you a place to grow while enhancing your skills, then apply here.

Position: Junior Counsellor | Telecaller | Admin Officers

Job Location : Jubilee Hills, Hyderabad

Job Responsibilities

• Proactively engage with international students, their parents, and friends and provide right information and advice on study opportunities and visa application for International Institutions.
• Submit applications to the educational institutions, obtain offers and facilitate enrolments
• Follow- up with potential students and maximise conversion by submitting applications and finalising enrolments.
• Maintain proper and comprehensive records and documentations including the ability to learn on own initiatives and research best study options for students.
• Assist in organizing exhibitions and other promotional activities
• Proactively connect with existing and potential students via various communications channels such as email, phone and in person
• Maintain professional relationship with students, internal offices staff and educational institutional representatives.
• Undertake work as decided by the senior heads or the Director of of the company and meet the assigned targets.
• An ability to communicate effectively with colleagues, students and other members of the public of all age groups and social backgrounds.

Key Performance Measures

• Responsible for achieving daily weekly and monthly call and revenue targets
• Manage Relationships/Engagements with respective Universities/ Colleges/ Institutions.
• Manage Internal and External Communication with clarity, while ensuring timely follow-ups.
• Responsible for following agreed governance model, escalation & communication plan.
• To ensure database updates
• Follow and achieve agreed standards about their job assignments.
• To keep themselves abreast of the new processes, University updates and Course information.
• To plan leaves and absences and ensure that leaves are not unscheduled 
• To place all student application related issues and queries before the manager and have these applications processed on time.
• Ensure that all due diligence/application related issues are dealt with quickly.
  
  

Desired Candidate Profile

• Outstanding oral, written and interpersonal communication skills.
• Excellent organisational skills with Sound integrity and judgments.
• Excellent problem-solving skills and logical thinking.
• Ability to work with minimal supervision, to multitask and cope with changing priorities.
• Ability to maintain a high degree of confidentiality.
• Enthusiastic, focused, self-disciplined, believes in integrity and honest work.
• Knowledge of country-specific education and admission processes will be an advantage.
• Quick learner concerning tools and processes; Good working knowledge of MS Office tools.
• Excellent Time Management Skills

Salary and Incentives: Best in the Industry.

Responsibilities:

• Collaborate with cross-functional teams to define, design, and ship new features.
• Develop and maintain high-quality Android applications using Kotlin programming language.
• Design, build and maintain high-performance, reusable, and reliable code.
• Ensure the best possible performance, quality, and responsiveness of the application.
• Identify and correct bottlenecks and fix bugs.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
• Work with external data sources and APIs.
• Unit-test code for robustness, including edge cases, usability, and general reliability.

Requirements:

• Bachelor's degree in Computer Science, Software Engineering or related field.
• 2+ years of experience in Android development using Java and Kotlin.
• Strong knowledge of Android SDK, Android UI design principles, and Material Design.
• Experience with RESTful APIs, JSON, and XML.
• Familiarity with cloud message APIs and push notifications.
• Understanding of code versioning tools such as Git.
• Familiarity with continuous integration.
• Good understanding of object-oriented programming, software design patterns and algorithms.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.

Location: - Hyderabad / Mumbai/ Delhi

Job Description

• Identify and establish new channel partners for tie-ups, schedule meetings with potential partners, and onboard them. Managing and nurturing the relationships with KC’s existing channel partners to ensure business volume growth.
• Drive cross-selling of products like forex, accommodation, insurance etc.
• Training the counsellors or the staff of the channel partners regarding product knowledge & development.
• Build capability & awareness programs for channel partners to ensure Education Loan (ELAN) products & offering have a high recall.
• Regularly visit channel partners to ensure sufficient lead generation and address any concerns or issues.
• Take accountability for channel partners management, ensuring timely resolution of complaints with no escalations.
• Collaborate with internal team to streamline processes and ensure smooth loan sanctioning & disbursal. Keep abreast of industry best practices and continuously upgrade knowledge and skills related to education loan products, lending practices, and regulatory requirements.
• Liaison with Banks for Students Education Loan cases.

Deliverables: –

• Meet assigned targets of sanctions & disbursements, for profitable sales volume and strategic objectives in assigned zone.
• Increase the no. of active channel partners working for Education Loan (ELAN).
• Relationship Management with Banks / Financial Institutions / students.
• Conduct monthly reviews for the partners to identify strengths and weaknesses and to evaluate operational effectiveness.
• To ensure regular product & leads update to channel partners.
• To ensure the disbursements achievement in the assigned zone on monthly basis.
• Participation in channel and other events to create visibility and generate business.

Job requirements

• Graduation /MBA. – Preferably above 60% in 10th, 12th & Bachelors. Should not be a graduate in Arts. Should not have any gaps in education and experience.
• Candidate with at least 4-6 years of Sales /Channel handling experience from NBFC or Banking.
• Work Location –Hyderabad/Mumbai/Delhi, must have been born and brought up in respective regions.
• Must know regional language.
• Candidate’s Age ideally to be between 27-32 years.

Role: D365 CE / CRM Developer

Experience: 3-7 years

Location: Hyderabad (Initially remote)

You will need to:

• Configure and customize Dynamics 365.
• Have a strong understanding on one of these 3 areas Sales, Service, Marketing & Field Service.
• Possess strong know how on the Microsoft Biz apps data model to perform end to end architectural design and review.
• Pose an in-depth understanding of the Dynamics capabilities to fit business logic inside Dynamics 365 in a seamless way to attain customer requirement with no adverse impact.
• Be a good coder and a reviewer to ensure the customization code quality is at the highest level possible and comply to the Organization standard.
• Be a hands-on coder to build POC on-the-fly and should be able to present to the customers.
• Be responsible for building custom applications, modifications, integrations, data conversion routines and custom reports.
• Provide technical support for project life cycle.

You must have:

• 3-7 years of experience in design, development, and delivery across the Dynamics 365 CRM landscape.
• Proficiency in developing, customizing, integrating, deploying, and supporting multi-channel Dynamics 365 CRM systems.
• Experience with the use of the Dynamics 365 CRM SDK.
• Absolute know-how of Microsoft Dynamics 365 CE Platform, its capability, its data model, security/ access control, web services and other integration approach.
• Strong knowledge on Canvas Model Driven Apps and common data service (CDS).
• Strong .NET framework and C# development experience including CRM API, REST and SOAP.
• Hands on experience in server-side coding, workflows, Java scripts & plugins.
• Strong designing skills around HTMS, CSS etc.
• Strong experience on SQL Server database, Integration services & reporting services.
• Knowledge on leveraging cloud infrastructure

You may have:

• Knowledge of Power Platform usage is a big plus with experience on Power Apps & Power Automate.
• Strong experience on ADO.NET, ASP.NET, WCF & Workflow foundation.
• Strong knowledge on Model Driven Apps and common data service (CDS).
• Knowledge on Data Volume metric analysis, database tuning, detecting bottleneck will be a plus.

Desired qualifications and skills:

• Graduate Degree (B.E/ B.Tech, BCA)
• Microsoft certification for Dynamics 365 CRM would be an added advantage.
• Excellent business communication skills with effective presentation and demonstration skills.
• Should have a strong learning orientation with regards to new technologies and implementing them.
• Should be a self-starter and initiative taker.
• Should possess strong analytical skills and be detail oriented