11+ Zendesk Jobs in Hyderabad | Zendesk Job openings in Hyderabad

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

Position: Senior DevOps Engineer (Azure Cloud Infra & Application deployments)   

Location:

Hyderabad  

Hiring a Senior

DevOps engineer having 2 to 5 years of experience.  

Primary Responsibilities   

Strong Programming experience in PowerShell and batch

scripts. 

Strong expertise in Azure DevOps, GitLab, CI/CD, Jenkins and

Git Actions, Azure Infrastructure. 

Strong

experience in configuring infrastructure and Deployments application in

Kubernetes, docker & Helm charts, App Services, Server less, SQL database, Cloud

services and Container deployment. 

Continues

Integration, deployment, and version control (Git/ADO).  

Strong experience in managing and configuring RBAC, managed identity and

security best practices for cloud environments. 

Strong verbal and written communication skills. 

Experience with agile development process. 

· 

Good analytical skills  

Additional Responsibility.  

Familiar with

various design and architecture patterns. 

Work with modern frameworks and design patterns. 

Experience with cloud applications Azure/AWS.  Should have experience in developing solutions and plugins and should have used XRM Toolbox/ToolKit.

Exp in Customer Portal and Fetchxml and Power Apps and Power Automate is good to have.

About The Role

CapitalNow.in the technical team is seeking a hands-on UI Developer with a noted experience on Angular and has experience on UX/UI Designing. The technical team is responsible for developing the supported mobile application and web app for customers and a control panel for the marketing team involved in CapitalNow.in.

Responsibilities

• Implement templates, design graphic user interface elements like menus tab widgets.
• Gathers and evaluates user requirements in collaboration with Product Managers.
• Involve in product meetings, understand the requirement and propose the UX.
• Write complex and critical code required for creating templates (and reusable code) in Angular latest versions using HTML5, SCSS.
• Unit test the code and deploy build for testing.
• Optimise application for maximum speed and scalability
• Strong experience in software design patterns and development methodologies

Essential Qualifications

• Have at least 1-2 years of hands-on working experience in Angular applications and SPA.
• Have 2+ years of strong It development experience.
• Have in depth knowledge on UI development, Responsiveness.
• Have experience on HTML5, CSS3 and SASS.
• Having knowledge on Photoshop and XD etc..

Exceed your potential… come join us!

Edubridge is hiring for Java full stack trainer| | Remote/WFH |Full time.

Job description :

• 2+ years of experience in imparting technical training/ mentoring  
• Must have very strong concepts of Software development process
• Must have hands-on and training experience on Core Java 8, Advanced Java,  Java Script, HTML, CSS, Web Architecture, Database Storage, HTTP & Rest, C# & C++, any backend language like Python
• Should have knowledge on Spring, Spring Boot and Hibernate
• Should have knowledge on Angular, Bootstrap
• Should be good in Operating systems GNU/Linux, Network fundamentals,        
• Must have knowledge on MS office (Excel/ Word/ PowerPoint)
• Must have knowledge on NetBeans/ Eclipse or any other IDE.
• Should have knowledge on any of the Unit Testing tools.                        
• Self-Motivated and passionate about technology                                      
• Excellent analytical and logical skills and team player                               
• Must have exceptional Communication Skills/ Presentation Skills                         
• Good Aptitude skills is preferred                                       

Responsibilities:                                                                                         

• Ability to quickly learn any new technology and impart the same to other employees
• Ability to resolve all technical queries of students
• Conduct training sessions and drive the placement driven quality in the training
• Must be able to work independently without the supervision of a senior person
• Participate in reviews/ meetings                                                                                                          

Qualification:                                                                               

• UG: Any Graduate in IT/Computer Science, B.Tech/B.E. – IT/ Computers
• PG: MCA/MS/MSC – Computer Science
• Any Graduate/ Post graduate, provided they are certified in similar courses

ABOUT EDUBRIDGE

EduBridge is an Equal Opportunity employer and we believe in building a meritorious culture where everyone is recognized for their skills and contribution.

Launched in 2009 EduBridge Learning is a workforce development and skilling organization with 50+ training academies in 18 States pan India. The organization has been providing skilled manpower to corporates for over 10 years and is a leader in its space. We have trained over a lakh semi urban & economically underprivileged youth on relevant life skills and industry-specific skills and provided placements in over 500 companies. Our latest product E-ON is committed to complementing our training delivery with an Online training platform, enabling the students to learn anywhere and anytime.

To know more about EduBridge please visit: http://www.edubridgeindia.com/">http://www.edubridgeindia.com/

You can also visit us on https://www.facebook.com/Edubridgelearning/">Facebook , https://www.linkedin.com/company/edubridgelearning/">LinkedIn for our latest initiatives and products

Job Title: Chief Engineer: Deep Learning Compiler Expert

You will collaborate with experts in machine learning, algorithms and software to lead our effort of deploying machine learning models onto Samsung Mobile AI platform.

In this position, you will contribute, develop and enhance our compiler infrastructure for high-performance by using open-source technology like MLIR, LLVM, TVM and IREE.

Necessary Skills / Attributes:

• 6 to 15 years of experience in the field of compiler design and graph mapping.
• 2+ years hands-on experience with MLIR and/or LLVM.
• Experience with multiple toolchains, compilers, and Instruction Set Architectures.
• Strong knowledge of resource management, scheduling, code generation, and compute graph optimization.
• Strong expertise in writing modern standards (C++17 or newer) C++ production quality code along test-driven development principles.
• Comfortable and experienced in software development life cycle - coding, debugging, optimization, testing, and continuous integration.
• Familiarity with parallelization techniques for ML acceleration.
• Experience working on and contributing to an active compiler toolchain codebase, such as LLVM, MLIR, or Glow.
• Experience in deep learning algorithms and techniques, e.g., convolutional neural networks, recurrent networks, etc.
• Experience of developing in a mainstream machine-learning framework, e.g. PyTorch, Tensorflow or Caffe.
• Experience operating in a fast-moving environment where the workloads evolve at a rapid pace.
• Understanding of the interplay of hardware and software architectures on future algorithms, programming models and applications.
• Experience developing innovative architectures to extend the state of the art in DL performance and efficiency.
• Experience with Hardware and Software Co-design.

M.S. or higher degree, in CS/CE/EE or equivalent with industry or open-source experience.

Work Profile:

• Design, implement and test compiler features and capabilities related to infrastructure and compiler passes.
• Ingest CNN graphs in Pytorch/TF/TFLite/ONNX format and map them to hardware implementations, model data-flows, create resource utilization cost-benefit analysis and estimate silicon performance.
• Develop graph compiler optimizations (operator fusion, layout optimization, etc) that are customized to each of the different ML accelerators in the system.
• Integrate open-source and vendor compiler technology into Samsung ML internal compiler infrastructure.
• Collaborate with Samsung ML acceleration platform engineers to guide the direction of inferencing and provide requirements and feature requests for hardware vendors.
• Closely follow industry and academic developments in the ML compiler domain and provide performance guidelines and standard methodologies for other ML engineers.
• Create and optimize compiler backend to leverage the full hardware potential, efficiently optimizing them using novel approaches.
• Evaluate code performance, debug, diagnose and drive resolution of compiler and cross-disciplinary system issues.
• Contribute to the development of machine-learning libraries, intermediate representations, export formats and analysis tools.
• Communicate and collaborate effectively with cross-functional hardware and software engineering teams.
• Champion engineering and operational excellence, establishing metrics and processes for regular assessment and improvement.

Keywords to source candidates

Senior Developer, Deep Learning, Prediction engine, Machine Learning, Compiler

Role- Full time
Experience Level- 8 to 13 Years
Job Location- Hyderabad
Key Responsibilities :

Serves as a technical point of contact within the organization by:

Influencing the product requirements, behaviour and design (Automation Platform)

Driving early adoption of technology, features and best practices around product development

Lead development at all layers GUI, Backend ( DevOps Tools API integration) & DB

Work with a team of developers and testers in a highly agile environment to produce high-quality software.

Design and developing house tools. Also, expected to demonstrate new ideas through prototypes/Proof of Concepts.

Evaluate and Assess newer technologies/architecture for product development

Keeping up to date with emerging technologies/tools in DevOps Space and developments trends to assess the impact of the projects.

Must have:

Should possess Bachelors/Masters/ PhD in computer science with a minimum of 8+ years of experience

Should possess a minimum of 3 years of experience in Products/Tools Development

Should possess expertise in using various DevOps tools libraries and API's (Jenkins/JIRA/AWX/Nexus/GitHub/BitBucket/ SonarQube)

Experience in designing and developing products, tools or test automation frameworks using Java or Python technologies.

Should have a strong understanding of OOPs, SDLC (Agile Safe standards), STLC

Proficient in Python, with a good knowledge of its ecosystems (IDEs and Frameworks)

Familiar with designing and developing applications using AngularJS, HTML5, Bootstrap, NodeJS, MongoDB, etc.

Experience in implementing, consuming and testing Web services Rest APIs would be an added advantage.

Experience working as a Full-Stack developer would be an added advantage

Regards,
Talent Acquisition Team