11+ Zendesk Jobs in Hyderabad | Zendesk Job openings in Hyderabad

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

We are looking for a skilled full-stack developer to join our team immediately.

Company : Royal IT Park Services

Website : www.royalitpark.com

Location : Hyderabad (On-site)

Experience: 1 to 3 Years

Joining : Immediate Preferred

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SKILLS REQUIRED

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Frontend :

- HTML5, CSS3

- Bootstrap Framework

- JavaScript and jQuery

- Responsive Web Design

Backend :

- PHP (Core + OOP)

- Laravel Framework

- CodeIgniter (CI3 / CI4)

- MySQL Database

- REST API Development and Integration

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RESPONSIBILITIES

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- Design and develop responsive websites

- Build web applications using Laravel or CodeIgniter

- Develop and integrate REST APIs

- Handle database design and optimization

- Work with the team for on-time project delivery

- Maintain and update existing client websites

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WHO CAN APPLY

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- 1 to 3 years of full-stack development experience

- Strong in both frontend and backend

- Based in Hyderabad or willing to relocate

- Immediate joiners preferred

- B.Tech / BCA / MCA or equivalent degree

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WHAT WE OFFER

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- Competitive salary based on experience

- Work on real live projects from day one

- Fast career growth in a 10+ year company

- Friendly and professional work environment

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Machint Solutions Private Limited, a US registered and a digital transformation organization that is into products and managed services, is seeking to hire a few experienced ReactJS Developers to play a crucial role in designing and building code across several new and existing software products and projects.

No. of positions: 8

React JS Exp.: 3 to 5 years

Overall IT exp: 5 to 10 years

Work from office: YES

Full time employment

Work Location: Whitefields, Hitech City, Hyderabad

Required qualifications and experience:

• Minimum 3 years of prior working experience as a react.js developer.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Excellent knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
• Experience with user interface design.
• Should be familiar with UI HTML, CSS, JavaScript, XML, and UI Frameworks like ReactJS, AngularJS, NodeJS etc.
• Hands-on experience with Oracle or SQL Server database.
• Knowledgeable in one of the Cloud Technologies – Azure / AWS / GCP / any Cloud space.
• Should be able to understand Scrum ceremonies and able to demonstrate experience in Agile
• Passion for technology and developing your technical skills.
• Result-oriented individual with the ability to work to deadlines, communicate, and work effectively with other team members.

Desired skills:

• Any knowledge of performance testing frameworks including Mocha and Jest is an advantage.
• having strong basics of core Java 8 - Basic Oops concepts, String, Collections, Exceptions, Interface, Inheritance is an advantage.
• Expertise in modern development principles of Spring Family viz., Spring Boot, Spring Core
• Experience in creating Microservice using REST & Spring Boot.
• Knowledge of advanced design patterns

Full Stack Java Developer-

Java, Angular 5+, html, css, Springboot, microservices, hibernate, mysql, sql server.

• Design and development of automotive feature/function software/components (ACC, AEB, TSR, LKA etc.) for ADAS/AD systems
• Coordination and regular interaction with different stakeholders and teams like testing, requirements, leads etc.
• Participate in SW requirement generation, SW architecture, detailed design etc

JD – Attached Sample Profile for Reference

1) WebFOCUS BI Reporting
2) WebFOCUS Adminstration
3) Sybase or Oracle or SQL Server or Snowflake
4) DWH Skills

Nice to have
1) Experience in SAP BO / Crystal report /SSRS/ Power BI
2) Experience in Informix
3) Experience in ETL

Responsibilities

• Technical knowledge regarding best practices of BI development / integration.
• Candidate must understand business processes, be a detailed-oriented person and quickly grasp new concepts.
• Additionally the candidate will have strong presentation, interpersonal, software development and work management skills.
• Strong Advanced SQL programming skills are required
• Proficient in MS Word, Excel, Access, and PowerPoint
• Experience working with one or more BI Reporting tools as Analyst/Developer.
• Knowledge of data mining techniques and procedures and knowing when their use is appropriate
• Ability to present complex information in an understandable and compelling manner.
• Experience converting reports from one reporting tool to another

As a Software Engineer at Quince, you'll be responsible for designing and building scalable infrastructure and build applications to solve some very interesting problems in the logistics and finance tech space.

Responsibilities:

• Design and architect solutions on the cloud for various business problems with workflow efficiency and scale in mind.
• Be on the forefront with the business team to learn, understand, identify and translate function requirements into technical opportunities.
• End-to-end ownership - from scoping the requirements to the final delivery of the solution with keen eye to details and quality.
• Build and improve logistics components for this innovative M2C supply-chain model.
• Build and maintain scalable ETL data pipelines.

Requirements:

• Bachelors/Masters/PhD in Computer Science or closely related subject.
• 1-5 years of experience in building software solutions.
• Good at data structures and their practical applications.
• Proficiency in Kotlin, Java, Python.
• Experience in deploying and maintaining applications on cloud platforms (Ex: AWS, Google cloud).
• Proficiency with SQL and databases - relational and/or nosql (Snowflakes, AWS RedShift, etc).
• Experience with messaging middleware such as Kafka is good to have.

➢    Expert in React JS with about 4 years of experience

➢    Experience in using libraries like D3, Material UI, style sheets and theme management

➢    Should be able to understand requirements & design, develop efficient React JS Code, should have used tools to automate the test and deployment to production

➢    Should have good knowledge on REST APIs, Error handling and writing Unit and Integration Tests

➢    Knowledge of Java is desirable

Responsibilities

➢    Understand the Visual Designs, Functional Requirements and come up with the design/components needed to build the user interface.

➢    Work with Visual Designers to understand the graphic design patterns, themes, and implement in a structured way in the product front end

➢    Work with server side microservices team to develop the JSON contracts

➢    Develop efficient React JS code to implement these requirements

➢    Automate the testing and deployment of these components to production