11+ Zendesk Jobs in Hyderabad | Zendesk Job openings in Hyderabad

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

Data Governance Lead

About Kanerika

Who we are:

Kanerika Inc. is a premier global software products and services firm that specializes in providing innovative solutions and services for data-driven enterprises. Our focus is to empower businesses to achieve their digital transformation goals and maximize their business impact through the effective use of data and AI. We leverage cutting-edge technologies in data analytics, data governance, AI-ML, GenAI/ LLM and industry best practices to deliver custom solutions that help organizations optimize their operations, enhance customer experiences, and drive growth.

Awards and Recognitions

Kanerika has won several awards over the years, including:

CMMI Level 3 Appraised in 2024.

Best Place to Work 2022 & 2023 by Great Place to Work®.

Top 10 Most Recommended RPA Start-Ups in 2022 by RPA today.

NASSCOM Emerge 50 Award in 2014.

Frost & Sullivan India 2021 Technology Innovation Award for its Kompass composable solution architecture.

Recognized for ISO 27701, 27001, SOC2, and GDPR compliances.

Featured as Top Data Analytics Services Provider by GoodFirms.

Working for us

Kanerika is rated 4.6/5 on Glassdoor, for many good reasons. We truly value our employees' growth, well-being, and diversity, and people’s experiences bear this out. At Kanerika, we offer a host of enticing benefits that create an environment where you can thrive both personally and professionally. From our inclusive hiring practices and mandatory training on creating a safe work environment to our flexible working hours and generous parental leave, we prioritize the well-being and success of our employees. Our commitment to professional development is evident through our mentorship programs, job training initiatives, and support for professional certifications. Additionally, our company-sponsored outings and various time-off benefits ensure a healthy work-life balance. Join us at Kanerika and become part of a vibrant and diverse community where your talents are recognized, your growth is nurtured, and your contributions make a real impact. See the benefits section below for the perks you’ll get while working for Kanerika.

Locations

We are located in Austin (USA), Singapore, Hyderabad, Indore and Ahmedabad (India).

What You Will Do:

As a Data Governance Lead at Kanerika, you will be responsible for defining, leading, and operationalizing the data governance framework, ensuring enterprise-wide alignment and regulatory compliance.

Key Responsibilities:

1. Governance Strategy & Stakeholder Alignment

- Develop and maintain enterprise data governance strategies, policies, and standards.

- Align governance with business goals: compliance, analytics, and decision-making.

- Collaborate across business, IT, legal, and compliance teams for role alignment.

- Drive governance training, awareness, and change management programs.

2. Microsoft Purview Administration & Implementation

- Manage Microsoft Purview accounts, collections, and RBAC aligned to org structure.

- Optimize Purview setup for large-scale environments (50TB+).

- Integrate with Azure Data Lake, Synapse, SQL DB, Power BI, Snowflake.

- Schedule scans, set classification jobs, and maintain collection hierarchies.

3. Metadata & Lineage Management

- Design metadata repositories and maintain business glossaries and data dictionaries.

- Implement ingestion workflows via ADF, REST APIs, PowerShell, Azure Functions.

- Ensure lineage mapping (ADF → Synapse → Power BI) and impact analysis.

Job Description:

We are looking for an Android Developer who possesses a passion for pushing mobile technologies to the limits and will work with our team of talented engineers to design and build the next generation of our mobile applications.

Key Responsibilities

• Design and build advanced applications for the Android platform
• Collaborate with cross-functional teams to define, design, and ship new features.
• Work with outside data sources and API's
• Unit-test code for robustness, including edge cases, usability, and general reliability.
• Work on bug fixing and improving application performance.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

Requirements

• B.Tech Computer Science, Engineering or a related subject
• 4+ years of software development experience
• Have published at least one original Android app
• Experience with Android SDK
• Should have minimum 1 year of experience in React Native 
• Experience working with remote data via REST and JSON
• Experience with third-party libraries and APIs
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Solid understanding of the full mobile development life cycle.

We are looking for a React Developer to join our awesome team and deliver a streamlined user experience. We want a team member who strives to develop a first-class codebase using React best practices. As a React Developer, you will implement a complete user interface in the form of a mobile/desktop web app & handle its integration with the back-end. 

• Develop user interfaces for modern rich internet applications with the latest Front End Technologies
• Perform product analysis and development tasks of increasingly complex nature which may require extensive research and analysis.
• Writing tested and documented JavaScript, HTML and CSS
• Make design and technical decisions for React projects
• Develop application code and unit tests in the React. 
• Ensuring high performance

• BSc/BE/BTech in Computer Science, Engineering or a related field
• 1+ years Experience with React. Good to have working knowledge of React Native, Angular, VueJS
• Strong expertise with HTML, CSS, and writing cross-browser compatible code.
• Good understanding of AJAX and JavaScript DOM manipulation Techniques
• Experience with RESTful services
• Experience in JavaScript build tools like grunt or gulp
• Hands on and implements complex React modules
• Able to implement automated testing platforms and unit tests
• Understanding of fundamental design principles behind a scalable application
• Proficient understanding of code versioning tools (Git) 
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills

Responsibilities:-

• Produce clean, efficient code based on specifications
• Integrate software components and third-party programs
• Verify and deploy programs and systems
• Troubleshoot, debug and upgrade existing software
• Gather and evaluate user feedback
• Recommend and execute improvements
• Ensure highest standard of performance, quality, and responsiveness of the applications.

Requirements:-

• Overall 3-7 years of software engineering experience working with web applications and backend systems.
• At least 2 years of experience in production environment working with Ruby on Rails along with common libraries such as RSpec, Sidekiq, Redis.
• Strong understanding of concepts like MVC, ORM, and RESTful
• Strong understanding of Object Oriented Programming fundamentals.
• Strong understanding of server-side templating languages like SLIM and CSS pre-processors like SASS.
• Basic understanding of front-end technologies such as JavaScript, HTML5, and CSS3.
• Strong experience working with Linux like Operating Systems and shell environments like Bash, ZSH.
• Strong knowledge of integrating multiple databases into one system.
• Basic understanding of systems architecture and fundamental design principles behind a scalable web application.
• Ability to understand business requirements, derive database schemas and translate them into technical specifications and code.
• Strong hands on experience of Relation Databases like PostgreSQL, MySQL with ability of benchmarking and performance optimisation.
• Strong knowledge of any NoSQL database like MongoDB.
• Strong experience practicing TDD and writing test cases to achieve highest code coverage.
• Experience working with search engines like Elasticsearch, Solr is a plus.
• Experience integrating third party software and payment gateways is a plus.
• Experience deploying applications to cloud and setting up CI/CD is a plus.
• Experience building container images using tools like Docker is a plus.
• Experience with any popular JavaScript frameworks like React JS, Angular JS is a plus.
• Ability to learn new languages and technologies.

Full Stack Developers (PHP with YII framework) Location Ameerpet Hyderabad

  Write high quality, structured application/interface code and documentation in YII framework

Design, develop, and maintain PHP based internal and external applications.

Work side by side with the end user/internal customer to develop, debug, and test application software for accuracy, integrity, interoperability and completeness to achieve desired results.

Requirement:

 Hands on experience with PHP , Jquery, Ajax , Front End Frameworks (Bootstrap & Materialize)

       Minimum 6 years of experience.

 Salary offered: -

10,00,000 to 14,00,000 per annum