11+ Zendesk Jobs in Bangalore (Bengaluru) | Zendesk Job openings in Bangalore (Bengaluru)

Responsibilities

• Manage incoming calls, chat and emails from customers in a prompt and swift manner

• Identify & assess customer’s needs, clarify information and provide solutions and alternatives wherever applicable

• Manage and resolve customer complaints, escalate to concerned authority when necessary

• Build sustainable relationships and trust with customers through open and interactive communication

• Provide accurate & complete information to improve customer satisfaction leading to noticeable results

• Maintain records of every interaction and forward to concerned team member whenever necessary

Who can apply:

• Graduate from any stream
• 2+ years experience in a customer support role

• Strong Track record of performance 

• Strong listening , written and verbal communication skills

• Customer focus and adaptability to different personality types

• Ability to multitask, set priorities and manage time effectively

• Must be fluent in English, proficiency in other languages is an advantage.

• Familiarity with working Freshdesk/Zendesk/Zoho Desk is desirable 

JOB DESCRIPTION:

Position : Linux BSP developer

Location : Bangalore 

Experience : 3 to 10 Years 

Requirements :

1. 3 to 10 Years of proficiency working on C and Embedded Linux BSP (Board Support Package).
2. Highly proficient and possess working in Linux kernel and Linux device drivers.
3. Hands on experience on working on platform of MIPS, ARM etc.
4. Working knowledge and strong understanding of Device Tree.
5. Understanding of Make files, their customization and Cross Compilation and Shell scripting.
6. Experience in working on U-boot.
7. Video and Camera domain knowledge will be a BIG advantage.
8. Knowledge of secure boot would be an added advantage.

Responsibilities: 

• Develop and maintain high-quality, efficient, and scalable backend applications. 
• Participate in all phases of the software development lifecycle (SDLC) 
• Write clean, well-documented, and testable code adhering to best practices. 
• Collaborate with team members to ensure the successful delivery of projects. 
• Debug and troubleshoot complex technical problems. 
• Identify and implement performance optimizations. 
• Participate in code reviews 
• Hands-on experience with Springboot, Java 8 and above. 
• 5-7 years of experience developing Java applications. 
• Knowledge about at least one messaging system like Kafka, RabbitMQ etc. 
• Required React developer requirements, qualifications & skills: 
• Proficiency in React.js and its core principles 
• Strong JavaScript, HTML5, and CSS3 skills 
• Experience with popular React.js workflows (such as Redux) 
• Strong understanding of object-oriented programming (OOP) principles. 
• Experience with design patterns and best practices for Java development. 
• Proficient in unit testing frameworks (e.g., JUnit). 
• Experience with build automation tools (e.g., Maven, Gradle). 
• Experience with version control systems (e.g., Git). 
• Experience with one of these databases – Postgres, MongoDb, Cassandra 
• Knowledge on Retail or OMS is a plus. 
• Experienced in containerized deployments using Docker, Kubernetes and DevOps mindset 
• Ability to reverse engineer existing/legacy and document findings on confluence. 
• Create automated tests for unit, integration, regression, performance, and functional testing, to meet established expectations and acceptance criteria.

About Us:

The School of Raya is an upcoming IB Continuum School located in Bagalur, Bangalore: https://theschoolofraya.com/

Roles and Responsibilities:

We seek a proactive and organized Female Front Desk Executive with international school experience to join our institution. The ideal candidate will play a crucial role in providing excellent customer service, managing administrative tasks, and creating a welcoming environment for students, parents, and staff. This role requires exceptional communication skills, a friendly demeanor, and the ability to multitask effectively.

Welcome and Reception:

• Greet visitors, students, parents, and staff with a warm and professional attitude.
• Maintain a positive and inviting atmosphere at the front desk, ensuring a friendly first point of contact for all individuals.

Administrative Support:

• Manage incoming and outgoing calls, directing calls to the appropriate individuals or departments.
• Handle incoming emails and correspondence, responding promptly and professionally.
• Assist in organizing and scheduling appointments, meetings, and events.
• Maintain the school's electronic and physical filing systems for documents, records, and forms.

Student and Parent Relations:

• Provide information about the school's admissions, policies, and procedures to prospective parents.
• Assist with student registration, enrollment, and related paperwork.
• Address inquiries and concerns from parents ensuring timely and accurate responses.

Visitor Management:

• Monitor and record visitor access, ensuring the security and safety of the school premises.

Requirements:

• Proven experience in a similar front desk preferably in an international school set-up.
• Excellent verbal and written communication skills in English.
• Proficient computer skills, including MS Office and GSuite.
• Strong organizational and multitasking abilities.
• Exceptional interpersonal skills and a friendly, customer-focused demeanor.
• Ability to handle sensitive and confidential information with discretion.
• Knowledge of the International Baccalaureate (IB) education system is an advantage.
• Ability to work independently as well as collaboratively within a team.
• Female candidates preferred.

Location: The School of Raya, Hennur Bagalur Road, Dasanayakanahalli, Bengaluru, Karnataka - 562149, India.

Overview

Apiwiz (Itorix Inc) is looking for software engineers to join our team, grow with us, introduce us to new ideas and develop products that empower our users. Every day, you’ll work with team members across disciplines developing products for Apiwiz (Itorix Inc). You’ll interact daily with our product managers to understand our domain and create technical solutions that push us forward. We want to work with other engineers who bring knowledge and excitement about our opportunities.

You will impact major features and new product decisions as part of our remarkably high performing, collaborative team of engineers who thrive on the business impact of their work. With strong team support and significant freedom and self direction, you will experience the wealth of interesting, challenging problems that only a high growth startup can provide.

Roles & Responsibilities

• Build, configure, and manage cloud compute and data storage infrastructure for multiple instances of AWS and Google Cloud Platform.
• Manage VPCs, security groups, and user access to our various public cloud systems and services.
• Develop processes and procedures for using cloud-based infrastructures, including, access key rotation, disaster recovery, and building new services.
• Help the business control costs by categorizing and tagging assets running in the cloud.
• Develop scripts and workflows to manage cloud computing systems
• Provide oversight on log aggregation and application performance monitoring surrounding our production environments.

What we’re looking for

• 2-3 years of experience in the provision, configuring, administrating, automating, monitoring, and supporting enterprise Cloud services
• Strong experience in designing, building, maintaining and securing AWS resources for high-availability and production level systems and services
• Familiar with Cloud concepts with practical hands-on experience on any Cloud Platform.
• Hands-on experience with AWS services like Elastic Compute Cloud (EC2), Elastic Load-balancers, S3, Elastic File system, VPC, Route53, and IAM.
• Providing 24/7 support for the application and Infrastructure support
• Prior experience using infrastructure as a code software tool like Terraform.
• Knowledge in software provisioning, configuration management, and application-deployment tools like Ansible.
• Working knowledge of container technologies like Docker & Kubernetes cluster operations.
• Familiarity with software automation tools Git, Jenkins, Code Pipeline, SonarQube

Technical Lead (UI)

Profile: Technical Lead (UI)

Experience: 5-10 years

Education Qualification: Graduate/Postgraduate

Neewee is an Industrial Analytics start-up, focused in making manufacturing visible, transparent, efficient, and autonomous to its clients.

Started in 2014 our journey has evolved from making manufacturing complexity and risk a thing of the past.

Bodhee is our in-house product. We are looking for Project Managers to work with our Product team .

Responsibilities:

• Manage development of one or more Bodhee Services.

• Performing requirement analyses by interacting with BA, PM, and Architect.

• Developing high-level and detailed designs.

• Design, Develop, Test, Implement and Maintain high-volume, low-latency applications for critical systems and delivering high-availability and performance.

• Writing well designed, testable, reusable, efficient code.

• Conducting configuration of your own work.

• Reviewing the work of other developers and providing feedback.

• Mentor and manage the dev team.

• Collaboration with testing team for Integration Testing

Requirements

• 5-10 years of experience in UI development.

• Experienced developer in Angular 2+.

• Experience with JavaScript and TypeScript.

• Skill for writing reusable UI components.

• Understanding of RESTful API design for web services.

• Hands on experience in UI optimization best practice implementations.

• Experience with Linux environment.

• Excellent problem solving and analytical skills.

• Willing to learn new technologies.

• Experienced with Git, Docker, Jenkins.

• Ability to work and collaborate with Cross Functional Teams

Roles and responsibilities:

• Execute tests, collect and analyze data and results, and identify trends and insights to achieve maximum ROI in paid search campaigns.
  
  
• Track, report, and analyze website analytics.

• Optimize copy and landing pages for search engine marketing.
  
  
• Perform ongoing keyword discovery, expansion and optimization.
  
  
• Research and implement search engine optimization recommendations.
  
  
• Research and analyze competitor advertising links.
  
  
• Develop and implement link building strategy.
  
  
• Work with the development team to ensure SEO best practices are properly implemented on newly developed code.
  
  
• Work with editorial and marketing teams to drive SEO in content creation and content programming.
  
  
• Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords.
  
  

Requirements and skills:

• Bachelor’s degree required.

• 1-2 years of experience in SEO marketing.

• Proven SEO experience.

• Proven SEM experience managing PPC campaigns across Google, Yahoo and Bing.
  
  
• Solid understanding of performance marketing, conversion, and online customer acquisition.
  
  
• In-depth experience with website analytics tools (e.g, Google Analytics, NetInsight, Omniture, WebTrends).
  
  
• Experience with bid management tools (e.g., Click Equations, Marin, Kenshoo, Search Ignite).
  
  
• Experience with A/B and multivariate experiments.
  
  
• Knowledge of ranking factors and search engine algorithms.
  
  
• Up-to-date with the latest trends and best practices in SEO. 

• Assisting in talent acquisition and recruitment processes
• Conducting employee onboarding and helping organize training and development initiatives
• Providing support to employees in various HR-related topics such as leaves and compensation and resolving any issues that may arise
• Promoting HR programs to create an efficient and conflict-free workplace
• Assisting in development and implementation of human resource policies
• Gathering and analysing data with useful HR metrics, like time to hire and employee turnover rates
• Enhancing job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team building activities

Desired Candidate Profile

• Proven experience as an HR Generalist
• Understanding of general human resources policies and procedures
• Outstanding knowledge of MS Office
• Excellent communication and people skills
• Aptitude in problem-solving
• Ability to work comfortably under pressure and meets tight deadlines
• Desire to work as a team with a result driven approach
• Additional HR training will be a plus

• Hands on  of developer or tester role on  guidewire suite
• Working through backlog with minimal supervision
• Develop/test on guidewire components, integration components , guidewire batches, policy enter, claim enter, API plug-ins, messaging and workflows
• Experience working in agile teams
• Able to contribute towards better quality outcomes
• Java experience desirable
• Database experience
• Excellent communication skills

Job Description

Job Summary: The core function of the Technical Lead (TL) is to comprehend design details and manage the execution of the technical solution, working closely with the Technical Architect.
Role Responsibilities to the Internal Project Team:

• Direct and manage developer resources to accomplish project goals
• Develop in Apex, Lightning, Visualforce, React  and other technologies to build customized solutions
• Use knowledge of Vlocity OmniScript, Vlocity Data Raptors, Vlocity cards, Vlocity integration procedures, etc
• Set best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement
• Perform and plan code reviews with developers on a consistent cadence
• Manage user stories for developers: prioritizing stories within a sprint and serving as an escalation point for the developers on all technical questions or issues
• Manage deployments and version control 
• Assist the Technical Architect in aspects of solution design
• Escalate issues or bugs that might impact the project or potential for customer success

 Role Requirements & Qualifications

• Salesforce.com certification (Administrator, Sales Cloud or Service Cloud)
• Vlocity Platform Developer certification; working experience with Vlocity OmniScript, Vlocity Data Raptors, Vlocity cards, Vlocity integration procedures, etc.
• Strong customer-facing skills, proven ability to communicate and build relationships with business and technical audiences, great teamwork and collaboration skills
• Knowledge of health, insurance and key business processes (calculation rules, quoting, claims, etc.)
• Precise and effective customer and team communications and presentation skills
• Understand technology application within business
• A proven ability to manage multiple, competing priorities simultaneously
• Understand key concepts of user-centered design and design thinking
• Technically supporting developers with their tasks

Required - Minimum Bachelor's Degree or any other equivalent Degree in Computers Required Experience

• Work Experience with Salesforce integrations
• Minimum 5+ years of Overall work experience
• Minimum 2 - 3  years implementing Salesforce Integration & Lightning development projects
• Minimum 3+ years Vlocity project experience around Health, Insurance Industries

Benefits: Industry leading benefits including Health Insurance offered. Will be part of a US based/headquartered company.

Job Type: Full-time (Flexible with remote working option, if outside Bangalore)