11+ Zendesk Jobs in Bangalore (Bengaluru) | Zendesk Job openings in Bangalore (Bengaluru)

Responsibilities

• Manage incoming calls, chat and emails from customers in a prompt and swift manner

• Identify & assess customer’s needs, clarify information and provide solutions and alternatives wherever applicable

• Manage and resolve customer complaints, escalate to concerned authority when necessary

• Build sustainable relationships and trust with customers through open and interactive communication

• Provide accurate & complete information to improve customer satisfaction leading to noticeable results

• Maintain records of every interaction and forward to concerned team member whenever necessary

Who can apply:

• Graduate from any stream
• 2+ years experience in a customer support role

• Strong Track record of performance 

• Strong listening , written and verbal communication skills

• Customer focus and adaptability to different personality types

• Ability to multitask, set priorities and manage time effectively

• Must be fluent in English, proficiency in other languages is an advantage.

• Familiarity with working Freshdesk/Zendesk/Zoho Desk is desirable 

You should have at least 7 years of C# coding experience.

should be well versed in following standard coding practices.

understand design and implement functionalities within timelines

should be able to implement common design patterns as and when required.

ApnaComplex is one of India’s largest and fastest-growing PropTech disruptors within the Society & Apartment Management business.  The SaaS based B2C platform is headquartered out of India’s tech start-up hub, Bangalore, with branches in 6 other cities. It currently empowers 3,600 Societies, managing over 6 Lakh Households in over 80 Indian cities to effortless manage all aspects of running large complexes seamlessly.

If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, ApnaComplex is the place for you.

The primary responsibility of this role is to design, develop, and maintain applications individually as well as work in a group. Should work as per the defined project priorities and project schedules and ensure to complete the assigned projects within allotted timelines and develop process improvements to improve system quality and efficiency.

Responsibilities:

• Should design, develop, and maintain applications individually as well as work in a group.
• Should maintain quality and security of the assigned development tasks applying the best design and development guidelines as defined in the project.
• Should work as per the defined project priorities and project schedules and ensure to complete the assigned projects within allotted timelines.
• Must adhere to agile methodologies and the project management followed in the project
• Assist in technical and project risk management and participate in mitigation activities.

• Interact with the team for the day to day development tasks and hurdles

Requirements:

• Expertise in Objective-C programming language.
• Experience in Swift programming.
• Expertise in Cocoa Touch frameworks.
• Expertise in developing iOS applications.
• Very good experience in designing applications with best suited Design patterns.
• Should have a strong knowledge and experience in using SOLID principles.
• Good knowledge in socket programming, device communication.
• Good knowledge in debugging and optimization tools like Instruments.
• Good knowledge in Push Notifications.
• Good knowledge in generating ipa using different provisioning profiles
• Knowledge in pushing apps to AppStore.
• Knowledge in writing unit test cases.
• Good knowledge in iOS human interface guidelines and coding standards.
• Should have a very good experience in technically mentoring the team and assisting the team when required.
• Very Strong communication Skills and interpersonal skills
• Experience in working in projects run as per Agile Methodology.
• Must have very good analytical abilities and problem solving capabilities.

Good to have:

• Good knowledge in Bluetooth programming.
• Good to have knowledge in Audio domain and related frameworks.
• Good to have knowledge in Database tools like Coredata Desired Tools Experiences
• Xcode IDE, Instruments.
• Experience in using client apps for version controlling systems like bitbucket.
• Experience in using UX/UI tools like Figma.
• Experience in Version controlling System (SVN, Github).
• Experience in Bug Tracking System (JIRA, QC etc..)

Experience: 2+ years of experience in automation testing across different platforms (Web, Android and iOS) using automation tools (Selenium/Appium)

Locations: Bangalore 

Quick Glances:

• https://www.apnacomplex.com/why-apnacomplex">What to look for at ApnaComplex
• https://www.linkedin.com/company/1070467/admin/">Who are we A glimpse of ApnaComplex, know us better
• https://www.apnacomplex.com/media-buzz">ApnaComplex - Media – Visit our media page  

ANAROCK Ethos - Values Over Value:

Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.

We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, color, religion, caste, gender identity / expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them.

Key Responsibilities

• Primarily responsible for the design, development and testing of LTE features for small cell system being developed by Mavenir
• Software development (code & test) of their modules with no supervision. Ability to do high level design and review low-level design/code.
• Accurate estimation of their work.
• Participate in architecture discussions.
• Adherence to development process and quality metrics.

Job Requirements

• Good understanding of 5G,  LTE and/or UMTS standards.
• Knowledge of 3GPP NR, EUTRAN procedures.
• Knowledge on any of the protocols like RRC, MAC, RLC, LTE/NR L3/L2 protocol stacks.
• Knowledge of RRM, Tr069 interface, NETCONF, YANG.
• Experience of developing UNIX/Linux applications.
• Excellent knowledge of C, data structures and operating systems.
• Knowledge of Network virtualisation concepts will be a plus.
• Experience of any of the following would also be an advantage: IP Networks and Protocols, SCTP, MTP3, M3UA, SS7, SCCP, HNBAP, RUA, RANAP, S1AP, GTP
• Good knowledge of any of version control system like SVN, MKS, clearcase.
• Good team player with knowledge of Agile methodology will be a plus

This Noida based startup is disrupting the F&B industry by helping eateries increase their profit margin and saving time on labour.

Our client is a software-as-a-service(SaaS) startup that connects restaurants and suppliers by digitising the procurement process. It enables eateries to understand purchasing trends, auto-create purchase orders, anticipate stock out dates, set low-stock alerts, among others. The team also provides training to restaurant members on effectively using the solution. Founded by IIT Kanpur graduates, this new age venture already has more than 1,500 outlets registered on its platform and has helped restaurants reduce their operational costs by 8-10%. It also generates monthly transactions worth $1.3 million.

• Acquiring new clients by pitching the company’s products/services via phone calls as well as in-person meeting.
• Demonstrating and presenting the company’s product (SAAS) to the clients.
• Following up on the generated leads to convert them into potential business for the company.
• Updating and maintaining data on a real-time basis for sales pipeline on CRM.
• Building and maintaining professional relationship with new potential clients and existing clients.
• Frequent travelling (local & outstation) to meet customers, go-to-market plans
• Tracking competition and building strategies to keep competitive edge.

What you need to have:

• 2-5 years of B2B SAAS sales experience
• Proven ability to achieve targets
• Strong in building rapport with customers
• Excellent communication and negotiation skills
• Open for Frequent travelling (local & outstation)    
• Good expertise in regional language Kannada or Tamil or Bengali.    

Hands-on person, have to deliver the work with few resources, it will be the first marketing person on the team, and will have the autonomy on the day-to-day implementation. Will not manage people.

Requirements

• Proven working experience in the social media marketing or as a Digital Media Specialist
• Excellent consulting, writing, editing (photo/text), presentation, and communication skills
• Demonstrable social networking experience and social analytics tools knowledge
• Knowledge of online marketing and a good understanding of major marketing channels
• Positive attitude, detail, and customer-oriented with good multitasking and organizational ability
• Writing skills
• Fluency in English
• Coding experience is a big plus

Job Description

• Building and executing social media strategy through competitive and audience research (Twitter, Facebook, LinkedIn, Reddit, Quora, Stack Overflow)
• Join developer/start-ups communities and engage with them
• Reviewing and optimizing company pages within each social media platform
• Plan, create, publish and share new content (including original text, images, video, and code) on a daily basis that builds meaningful customer connections, increases brand awareness, and encourages community members to engage with the brand
• Collaborate with company members to develop social media campaigns
• Stay up to date with the latest social media best practices and technologies
• Set up and optimize company pages within each platform to increase the visibility of the company’s social content
• Monitor analytics and customer engagement and suggest content optimization
• Moderate user-generated content in line with the moderation policy
• Collaborate with product development teams
• Capture and analyze the appropriate social data/metrics, insights, and social media best practices to measure the success of every social media campaign, then use that information to refine future campaigns
• Write newsletters to the targeted audience
• Work with designers to ensure content is informative and appealing

• Responsible for handling all travel related inquiries and providing a one-stop travel solution to all the stakeholders
• Support Travel Desk arrangements Round the clock operations
• Ticketing Air / Rail / Bus
• Domestic/International Hotel accommodation bookings after negotiating the best deal.
• Support in organizing various events such as seminars, conferences, etc.
• Handling Visa processing / Forex / Travel Insurances/ International Domestic SIM
• Car Rental arrangements
• Processing all travel related invoices for vendors payment on a timely basis.
• Help design and create travel itineraries for stakeholders based on their requirements adhering to in-house travel policies and procedures.
• Coordinating with Finance for settling travel claims monthly billing clearance.
• Preparing monthly MIS and periodic travel reports.
• Ensure compliance in all aspects of travel procedures adhering to travel norms.
• Should be flexible towards any other admin related job which will be assigned on time to time on a need basis / business exigencie

Recko Inc. is looking for data engineers to join our kick-ass engineering team. We are looking for smart, dynamic individuals to connect all the pieces of the data ecosystem.

What are we looking for:

1. 3+  years of development experience in at least one of MySQL, Oracle, PostgreSQL or MSSQL and experience in working with Big Data technologies like Big Data frameworks/platforms/data stores like Hadoop, HDFS, Spark, Oozie, Hue, EMR, Scala, Hive, Glue, Kerberos etc.

2. Strong experience setting up data warehouses, data modeling, data wrangling and dataflow architecture on the cloud

3. 2+ experience with public cloud services such as AWS, Azure, or GCP and languages like Java/ Python etc

4. 2+ years of development experience in Amazon Redshift, Google Bigquery or Azure data warehouse platforms preferred

5. Knowledge of statistical analysis tools like R, SAS etc 

6. Familiarity with any data visualization software

7. A growth mindset and passionate about building things from the ground up and most importantly, you should be fun to work with

As a data engineer at Recko, you will:

1. Create and maintain optimal data pipeline architecture,

2. Assemble large, complex data sets that meet functional / non-functional business requirements.

3. Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.

4. Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and AWS ‘big data’ technologies.

5. Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics.

6. Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.

7. Keep our data separated and secure across national boundaries through multiple data centers and AWS regions.

8. Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.

9. Work with data and analytics experts to strive for greater functionality in our data systems.

About Recko: 

Recko was founded in 2017 to organise the world’s transactional information and provide intelligent applications to finance and product teams to make sense of the vast amount of data available. With the proliferation of digital transactions over the past two decades, Enterprises, Banks and Financial institutions are finding it difficult to keep a track on the money flowing across their systems. With the Recko Platform, businesses can build, integrate and adapt innovative and complex financial use cases within the organization and  across external payment ecosystems with agility, confidence and at scale.  . Today, customer-obsessed brands such as Deliveroo, Meesho, Grofers, Dunzo, Acommerce, etc use Recko so their finance teams can optimize resources with automation and prioritize growth over repetitive and time-consuming tasks around day-to-day operations. 

Recko is a Series A funded startup, backed by marquee investors like Vertex Ventures, Prime Venture Partners and Locus Ventures. Traditionally enterprise software is always built around functionality. We believe software is an extension of one’s capability, and it should be delightful and fun to use.

Working at Recko: 

We believe that great companies are built by amazing people. At Recko, We are a group of young Engineers, Product Managers, Analysts and Business folks who are on a mission to bring consumer tech DNA to enterprise fintech applications. The current team at Recko is 60+ members strong with stellar experience across fintech, e-commerce, digital domains at companies like Flipkart, PhonePe, Ola Money, Belong, Razorpay, Grofers, Jio, Oracle etc. We are growing aggressively across verticals.