11+ Zendesk Jobs in Bangalore (Bengaluru) | Zendesk Job openings in Bangalore (Bengaluru)

Responsibilities

• Manage incoming calls, chat and emails from customers in a prompt and swift manner

• Identify & assess customer’s needs, clarify information and provide solutions and alternatives wherever applicable

• Manage and resolve customer complaints, escalate to concerned authority when necessary

• Build sustainable relationships and trust with customers through open and interactive communication

• Provide accurate & complete information to improve customer satisfaction leading to noticeable results

• Maintain records of every interaction and forward to concerned team member whenever necessary

Who can apply:

• Graduate from any stream
• 2+ years experience in a customer support role

• Strong Track record of performance 

• Strong listening , written and verbal communication skills

• Customer focus and adaptability to different personality types

• Ability to multitask, set priorities and manage time effectively

• Must be fluent in English, proficiency in other languages is an advantage.

• Familiarity with working Freshdesk/Zendesk/Zoho Desk is desirable 

We are seeking a results-driven Business Development professional to grow our IT staffing and staff augmentation business by acquiring new clients, managing accounts, and driving revenue through contract and permanent staffing solutions.

1. Identify, prospect, and onboard new clients for IT staffing and staff augmentation services
2. Understand client requirements and coordinate with recruitment teams for timely closures
3. Manage end-to-end sales cycle from lead generation to contract signing (MSA/SOW)
4. Build and maintain strong client relationships to ensure repeat business
5. Negotiate commercial terms, rate cards, and service agreements
6. Track sales pipeline and report on revenue targets using CRM tools

About Estontec

Estontec Group Managing FOUR rapidly growing brands in India. All Brands are founded & executed with a vision to create a better tomorrow for everyone. Creating Jobs & means of livelihood for over 500 people globally. Management Team brings in over 100-man years of experience in Technology, Innovation, Marketing & Building Businesses.

Our Brands

Haloocom

Fastest growing brand in the Enterprise Communications Platform. Now present in 6 countries & spread across all the major cities in India, constantly innovating & upgrading its applications based on the ANI (Artificial Narrow Intelligence) tools like NLP Voice BOTS & Chat BOTS.

BrandonWheelz

India's Most Trusted Transit Media Advertising Brand. Operational in 82+ cities with over 100 impactful campaigns. BrandOnWheelz uses Technology & Transparent processes to give Real-time Status of campaigns for the Customers.

Kottanz

Popularly Known as the: GIFTS OF INDIA. Creating, Changing & Uplifting the Lives of over thousands of underprivileged Families in India. Kottanz today has become a livelihood for more than many women in need. All our products are 100% natural & handmade

ADZ

AdZ is on a mission to fuel innovation in the in-app advertising industry and it is part of more than 100 popular apps so far, and the rapid growth has made AdZ the fastest-growing advertising platform of its kind. AdZ believes in turning your dream marketing campaigns into a plan and executing the same with measurable tools to scale your business's outcomes.

The role

We are looking for a new graphic designer to join our team. You will be designing a wide variety of things across digital and offline media. To be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and show amazing attention to detail.

Key responsibilities

• Planning concepts by studying relevant information and materials.
• Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval.
• Preparing finished art by operating necessary equipment and software.
• Coordinating with outside agencies, art services, web designer, marketing, printers, and colleagues as necessary.
• Contributing to team efforts by accomplishing tasks as needed.
• Communicating with clients about layout and design.
• Creating a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as photoshop.
• Reviewing final layouts and suggesting improvements when necessary.

Key skills and experience required

• Bachelor’s degree in graphic design or related field.
• Experience as a graphic designer or in related field.
• Demonstrable graphic design skills with a strong portfolio.
• Proficiency with required desktop publishing tools, including Photoshop, Illustrator, Dreamweaver, Adobe InDesign
• A strong eye for visual composition.
• Effective time management skills and the ability to meet deadlines.
• Understanding of marketing, production, website design, corporate identity, product packaging, advertisements, and multimedia design.
• You have excellent communication skills and can clearly articulate your ideas, designs, and suggestions
• You are a strong team player who can collaborate effectively with different team members
• Knowledge of layouts, graphic fundamentals, typography, print, and the web

Familiarity with HTML and CSS preferred

Perks

• Health Insurance of 1 lakh sum insured, Covers self + children + spouse.
• 30 Annual Paid Leave (18 Casual + 12 personal time off).
• Rewards and Recognitions program
• Annual Company outing to celebrate Success together

1. 8 to 12 of total IT experience and has full exposure of end-to-end SDLC

2. 1 to 2 years of experience as Solution Architect

3. Should have basic understanding in Architecture methodologies like TOGAF

4. Should have working knowledge of working in Architecture tools like Visio or any other EA tool

5. Should have experience in delivering Architecture artifacts diagrams like Business Architecture, Application Architecture and Deployment Architecture

6. Experienced and implemented solutions for Architecture patterns like Microservices, Event driven, REST API’s

7. Ability to illicit both functional and Non-functional requirements for business

8. Able to provide Solutions to address all NFR requirements like Scalability, performance, Security, Availability (HA/DR and other concepts) and Resiliency (RTO/RPO and other concepts)

9. Understanding of various network protocols- HTTPS, TCP/IP etc., Authentication mechanisms like LDAP etc.

Title : Java Fullstack Developer

Job Location: Hyderabad, Chennai, Vizag, Bangalore, Pune (100% Remote)

Responsibilities

• Strong hands-on experience with Java development.
• Designs, codes, tests, debug, and documents software, and enhance existing components to ensure that software meets business needs.
• Deploy and maintain Applications/Systems.
• Work with other software engineers for one or more Agile scrum teams assigned to work on the project.
• Contribute to the design and architecture to enable secure, scalable, and maintainable software and should be able to clearly articulate the implications of design/architectural decisions,
• issues and plans to technology leadership.
• Develop reusable patterns and encourage innovation that will enhance team velocity.
• Collaborate on the design with other team members and product owners, both inside and outside the scrum team.
• Estimate engineering work effort for engineering team and effectively identify and prioritize the high impact tasks.
• Conduct design and code reviews to ensure code developed meets coding best practices guidelines, unit testing, security, and scalability and maintainability guidelines.
• Drive a quality mindset within the team.

Skills & Qualifications Required:

• Bachelor's degree in computer science or information technology
• Minimum 4 Years of experience as Java Development
• Experience with Spring Boot
• Experience with Micro services
• Experience with Angular
• Experience with Rest API
• Must have the ability to learn the concepts of a Software Development Life Cycle.
• Understands the process of new application development and has the ability to apply these concepts with minimal mentoring and supervision.
• Must have the ability to learn to provide support & maintenance for simple to complex software applications.
• Communicates well with working teams. Motivated and willing to take initiative. Capable of working well in a team and collaborative environment.
• Adaptable to change.

• System engineering and implementation in Python and Golang.
• Working on performance issues using creative experiments and internally developed product features.
• Research, propose, and integrate relevant open-source projects based on product objectives.
• Write organized, efficient, and well documented Python/Golang code as an example for junior engineers.
• Participation in all levels of product definition, design, implementation, testing, and deployment.
• Must include the ability to discuss abstract system architectures from ideas through implementation and
• creatively apply domain experience to solve technical challenges.
• Mentoring software engineers, fostering an environment of trust and accountability.

• A strong sense of ownership, urgency, and drive. As an integral part of the development team, you will need the
• following skills to succeed.
• Strong Python skills to develop framework(s).
• Hands-on to design & develop re-usable framework components.
• Hands-On experience on developing framework, designing re-usable framework components.
• Experience in engineering practices such as code refactoring, design patterns, design driven
• development, Continuous Integration, building highly scalable applications, application security and functional programming.

• Knowledge of Cloud native would be an advantage.
• Understanding of Kubernetes from Architecture side and also understand the Standard API.
• Code contributed to CNCF or similar community will be plus.
•  Performance benchmarking of K8’s or any cloud will be added     advantage. 

• Deep understanding of technology and passionate about what you do.
• Background in designing high performant scalable software systems with strong focus to optimize
• hardware cost.
• Solid collaborative and interpersonal skills, specifically a proven ability to effectively guide and influence within a dynamic environment.
• Strong commitment to get the most performance out of a system being worked on.
• Prior development of a large software project using service-oriented architecture operating with real time constraints.

• You will get a chance to work on cloud-native and hyper-scale products
• You will be working with industry leaders in cloud.
• You can expect a steep learning curve.
• You will get the experience of solving real time problems, eventually you become a problem solver.

• Competitive Salary
• Health Insurance
• Open Learning - 100% Reimbursement for online technical courses.
• Fast Growth - opportunities to grow quickly and surely
• Creative Freedom + Flat hierarchy
• Sponsorship to all those employees who represent company in events and meet ups.
• Flexible working hours
• 5 days week
• Hybrid Working model (Office and WFH)

• Candidates for this position can expect the hiring process as follows (subject to successful clearing of every round)
• Initial Resume screening call with our Recruiting team
• Next, candidates will be invited to solve coding exercises.
• Next, candidates will be invited for first technical interview
• Next, candidates will be invited for final technical interview
• Finally, candidates will be invited for Culture Plus interview with HR
• Candidates may be asked to interview with the Leadership team
• Successful candidates will subsequently be made an offer via email
• As always, the interviews and screening call will be conducted via a mix of telephonic and video call.

Designation: Android Developer (SDE – II)

Department: Software Engineering Team

Location: Bangalore

Qualification: B.Tech in Computer Science, Engineering or relevant field

Experience: 3+ years of relevant experience in Designing and building advanced applications for the Android platform (with Android SDK and Kotlin).

Responsibilities:

1. Design and build advanced applications for the Android platform
2. Collaborate with cross-functional teams to define, design, and ship new features
3. Work with outside data sources and APIs
4. Unit-test code for robustness, including edge cases, usability, and general reliability
5. Work on bug fixing and improving application performance
6. Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Skills Required:

1. Experience in developing Android native projects
2. Experience with Android SDK and Kotlin
3. Experience working with remote data via REST and JSON
4. Experience with third-party libraries and APIs
5. Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
6. Solid understanding of the full mobile development life cycle.
7. Good understanding of computer science fundamentals - data structures, algorithms, memory management, performance.
8. Enjoys coding and problem solving
9. Ability to showcase applications which has been built in past
10. Good communication skills.
11. Ability to express ideas clearly and concisely
12. Familiarity with code versioning tools (such as Git, SVN, and Mercurial)
13. Good problem-solving skills
14. Team spirit

Salary: Upto 12LPA (Negotiable)

IMMEDIATE JOINING PREFERRED!

6-9 years of relevant experience in building webapps at scale

You must have strong understanding of semantic HTML / HTML5, CSS / CSS3.

You must have a good understanding of MVC architecture.

Prior work experience in ReactJS is Must

You must have experience in setting up the full UI workflow layer right from Development, Testing, Building and Deployment.

Never give up attitude

Experience in frameworks like Bootstrap, Foundation and CSS pre-processors like SASS and LESS is desirable.

You should have exposure to page speed improvement techniques.

Exposure of building responsive websites at scale will be a plus.

Prior exposure to building React Native components for Hybrid mobile apps will be a plus

Prior work experience in Angular, Backbone along with ReactJs is desirable.

Good understanding of webpack and redux

• Very Strong knowledge and programming skills on C,C++
• Should have knowledge and experience of developing ANSI C based applications
• Capability to implement core technical functionality as per functional requirements of the solution
• Strong knowledge of data structures, concurrency control, objected oriented design and development (OOA& OOD)
• Working experience with Linux
• Adherence to source control and versioning – SVN is a plus