11+ Zendesk Jobs in Bangalore (Bengaluru) | Zendesk Job openings in Bangalore (Bengaluru)

Responsibilities

• Manage incoming calls, chat and emails from customers in a prompt and swift manner

• Identify & assess customer’s needs, clarify information and provide solutions and alternatives wherever applicable

• Manage and resolve customer complaints, escalate to concerned authority when necessary

• Build sustainable relationships and trust with customers through open and interactive communication

• Provide accurate & complete information to improve customer satisfaction leading to noticeable results

• Maintain records of every interaction and forward to concerned team member whenever necessary

Who can apply:

• Graduate from any stream
• 2+ years experience in a customer support role

• Strong Track record of performance 

• Strong listening , written and verbal communication skills

• Customer focus and adaptability to different personality types

• Ability to multitask, set priorities and manage time effectively

• Must be fluent in English, proficiency in other languages is an advantage.

• Familiarity with working Freshdesk/Zendesk/Zoho Desk is desirable 

Qualifications & Key Requirements:

• The right candidate would be ambitious, energetic and highly motivated to learn and grow in a fast-paced environment.
• Bachelor’s degree in business, sales or related fields
• 2+ years of experience in BD/Inside Sales for a technology company (preferably B2B/Enterprise SaaS).
• Strong work ethic with ability to meet and exceed commitments
• Strong desire to progress in a sales career
• Experience in using social media tools and sales CRM tools
• Deep appreciation of technology and its ability to create value – especially in areas of big data analytics, machine learning and personalization.

Key Responsibilities:

• Assisting with the growth of sales pipeline through lead generation and business development activities
• Engage with prospects at all levels using different channels and techniques
• Work closely with the assigned Field sales counterpart and support territory plans
• Work effectively with marketing function (demand gen, product marketing) to extract all required content needed to be effective and to take effective handover of all leads
• Analyzing customer needs in terms of current business obstacles
• Creating a business pipeline meeting an agreed quota of business opportunities
• Contributing individually to the team targets with quality leads
• Research accounts and identify right contacts in every account
• Give early demos to prospects if required

Salary (Lacs): Up to 22 LPA

Required Qualifications

•   4–7 years of total experience, with a minimum of 4 years in a full-time DevOps role

•   Hands-on experience with major cloud platforms (GCP, AWS, Azure, OCI), more than one will be a plus

•   Proficient in Kubernetes administration and container technologies (Docker, containerd)

•   Strong Linux fundamentals

•   Scripting skills in Python and shell scripting

•   Knowledge of infrastructure as code with hands-on experience in Terraform and/or Pulumi (mandatory)

•   Experience in maintaining and troubleshooting production environments

•   Solid understanding of CI/CD concepts with hands-on experience in tools like Jenkins, GitLab CI, GitHub Actions, ArgoCD, Devtron, GCP Cloud Build, or Bitbucket Pipelines

If Interested kindly share your updated resume on 82008 31681

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service. 

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. 

RESPONSIBILITIES 

• Handling customer complaints, provide appropriate solutions and alternatives within the time limit. 
• Following up to ensure proper resolution. 
• Adherence to all the SLAs 
• Mediate between clients and the organization. 
• Possessing excellent product knowledge to enhance customer support 
• Promote value through great customer experience. 

REQUIREMENTS 

• A bachelor’s degree in administration or a related field. 
• A minimum of 1-2 years' experience as a customer support executive. 
• Excellent interpersonal and written and oral communication skills. 
• Knowledge of CRM systems. 
• Computer skills. 
• Knowledge of customer success processes. 
• Patient and active listener. 
• Passion for service. 

Role Description:

We are just getting started! This not just an opportunity to be part of the startup journey but

help shape the journey by building things from scratch. We are looking to hire a core team

member to facilitate our partnership with schools.

Schools are the focal point of the company's growth at this point – as we are able to serve parents

with this innovative monthly fee payment plan, only of the schools we have tied up with. So,

the opportunity is to be an instrumental part of charting the growth path of a potentially large

impactful organisation.

Key Responsibilities:

• School sales : Primary responsibility is to sell to schools and bring them onboard

o Tie up with schools and onboard them so that we can offer the company's plan to

the parents in the school

o Negotiate and get into commercial agreements with schools

o Upsell our other payment products in the schools

• Stakeholder Management in Schools:

o Enable the company to liaison with the schools tied up with, for close to

everything from meeting the parents, doing events etc.

o Forge a strong relationship with the school management and principal

and be their first port of call on anything to do with finances

• Team Building- Build a high quality sales team and lead it in that city.

What are we looking for?

• Self-starter with a high sense of ownership → Comfortable to work with minimal

supervision and do sales independently

• Ability to drive sales and closures → Have the capability to do standalone

meetings with school management and drive closures

• Hungry to learn and grow → Passion to learn & be a better version of oneself;

motivated to succeed

• Bias for action → Have the temperament to experiment and execute in uncertainty
• Hustler → Ability to generate resources to solve a problem
• Intellectual honesty → Always seeking and presenting truth irrespective of personal

POV or beliefs

• Mission-oriented → Deeply care about delivering value and making an impact on

customer’s lives

Desired Qualifications

• 3+ years of doing b2b sales
• Entrepreneurial mindset - the ability to be able to crack school deals

independently and work to get tangible results without too much handholding

• Willingness to be on the ground most of the time and doing field sales
• Relevant experience of selling to schools is desirable but not a requirement

Benefits

• Becoming a part of the early core team
• Competitive salary plus ESOPs
• Work with colleagues from strong backgrounds & hungry to succeed
• Opportunity to interact with and learn from high-pedigree investors & mentors -

o VCs: Elevation Capital (erstwhile SAIF Partners), Matrix Partners

o Select angel investors: Kunal Shah, Nithin Kamat, Amit Ranjan

Key Details

• Role: Manager – School Partnerships
• Location: Bengaluru / Hyderabad / Chennai
• Compensation: Negotiable based on candidate profile (structured as Fixed +

Variable + ESOPs)

• Reporting directly to one of the founders
• Date of Joining: ASAP

Required Skills:

• 4+ year of experience in Development in JAVA technology.
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands on experience on Relational Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Any Caching Mechanism
• Good at problem solving

Good to Have Skills:

• 4+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast-paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.

4-5 years of overall experience in software development.
- Experience on Hadoop (Apache/Cloudera/Hortonworks) and/or other Map Reduce Platforms
- Experience on Hive, Pig, Sqoop, Flume and/or Mahout
- Experience on NO-SQL – HBase, Cassandra, MongoDB
- Hands on experience with Spark development,  Knowledge of Storm, Kafka, Scala
- Good knowledge of Java
- Good background of Configuration Management/Ticketing systems like Maven/Ant/JIRA etc.
- Knowledge around any Data Integration and/or EDW tools is plus
- Good to have knowledge of  using Python/Perl/Shell

Please note - Hbase hive and spark are must.

As a DevOps Engineer, you are responsible for setting up and maintaining the GIT repository, DevOps tools like Jenkins, UCD, Docker, Kubernetes, Jfrog Artifactory, Cloud monitoring tools, and Cloud security.

• Set up, configure, and maintain GIT repos, Jenkins, UCD, etc. for multi-hosting cloud environments.
• Architect and maintain the server infrastructure in AWS. Build highly resilient infrastructure following industry best practices.
• Work on Docker images and maintain Kubernetes clusters.
• Develop and maintain the automation scripts using Ansible or other available tools.
• Maintain and monitor cloud Kubernetes Clusters and patching when necessary.
• Work on Cloud security tools to keep applications secured.
• Participate in software development lifecycle, specifically infra design, execution, and debugging required to achieve a successful implementation of integrated solutions within the portfolio.
• Have the necessary technical and professional expertise.

• Minimum 5-12 years of experience in the IT industry.
• Expertise in implementing and managing DevOps CI/CD pipeline.
• Experience in DevOps automation tools. Well versed with DevOps Frameworks, and Agile.
• Working knowledge of scripting using Shell, Python, Terraform, Ansible, Puppet, or chef.
• Experience and good understanding of any Cloud like AWS, Azure, or Google cloud.
• Knowledge of Docker and Kubernetes is required.
• Proficient in troubleshooting skills with proven abilities in resolving complex technical issues.
• Experience working with ticketing tools.
• Middleware technologies knowledge or database knowledge is desirable.
• Experience with Jira is a plus.

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being here.

It  is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II,offers a suite of three products - Plum, Empuls, and Compass. Works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, It  is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Are you obsessed about building customer-friendly, experience-rich products?

Bizongo is redefining the $70 billion-dollar Packaging industry and B2B domain using technology, an innovation that automates business processes and improves efficiency. Every physical good that is produced needs packaging. Creative Packaging is a modern way of branding and marketing. Intelligent Packaging and Deep Customer Engagement will be the future of Packaging. Bizongo is at the epicenter of this change and leading the digital transformation of the B2B space. Bizongo works with some of the leading clients like Amazon, Flipkart, Myntra, Big Basket, Godrej, FirstCry, PepperFry, Tata Cliq, Delhivery, Box8 and many more, managing millions of dollars worth of packaging products every year.

Bizongo is featured in https://www.linkedin.com/pulse/linkedin-top-startups-2019-25-hottest-indian-work-now-linkedin/">LinkedIn Top Startups 2019: The 25 hottest Indian companies to work for!

As Bizongo Engineering, our mission is to create innovative platforms which disrupt current inefficient business processes to drive efficiency and fuel growth for businesses of the future. Keeping the mission in mind,  we are looking for engineers who can bring fresh ideas, function at scale and are passionate about technology. We expect our engineers to be multidimensional, display leadership and have a zeal for learning as well as experimentation as we push business efficiency through our technology. 

As a Software Engineer at Bizongo, you will be working on developing the next generation of technology that will provide the right experience for businesses and help make their processes efficient. You will be constantly challenged to build the products in the most efficient and scalable way possible. As a Senior Software Engineer II, you'll be solving problems of scale using data-driven thinking, which will help provide the best experience to the customer.

Designation: Senior Software Engineer

Experience: 5+ years

Work Location: Bengaluru

You’ll be a great fit for Bizongo if you:

• Can think of architectural design at scale
• Are a great mentor and help provide short, medium and long term solution to the team
• Love solving challenging problems which may be nonroutine and differing in nature. Solutions may not be apparent and require evaluation and interpretation
• Are a brilliant developer following Industry’s best practices
• Obsessed about performance optimization, SQL tuning, caching techniques
• Open to work on any tech stack

Extra brownie points:

• B.Tech/B.E. in Computer Science and Engineering
• You know the prevalent architecture and design patterns
• Have solved problems which helped scale business multifold

What will you work on:

• Having complete ownership of design, development, and implementation of a product which will directly impact the customers
• Figuring out the common process patterns and automating them to drive results faster
• Building architecture, mentoring fellow engineers and delivering features end-to-end

Why work with us? 

• Because we are awesome! Product, UI/UX, and Engineering work together to build products towards a common goal, i.e. providing the best experience to our customers.
• Opportunity to work with "India’s leading B2B" Platform.
• Working in Bizongo translates into being a part of a dynamic start-up with some of the most enthusiastic, hardworking and intelligent people in a fast-paced and charged environment.

• 5 +yrs of ITExperience
• A candidate with strong OOP skills as well as strong web front end skills(HTML, CSS, Javascript, jQuery etc.)and a lot of MySQL/MsSQL exposure and ideally stored procedureGood Experience in Core PHP and any PHP Frameworks (Laravel/Symphony/Zend).
• Experience in AngularJs & AWS is plus