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Zendesk Jobs in Bangalore (Bengaluru)

2+ Zendesk Jobs in Bangalore (Bengaluru) | Zendesk Job openings in Bangalore (Bengaluru)

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Bengaluru (Bangalore)
1 - 3 yrs
₹2L - ₹4L / yr
Zendesk
API
JIRA
skill iconJavascript

Bachelor’s degree in Computer Science, IT, Engineering, or a related field.

1+ years of experience in a customer-facing technical support role.

Hands-on experience with *Zendesk* and *Jira* for managing and tracking issues.

Proficiency with *API testing tools like Postman*.

Experience writing clear and actionable *Root Cause Analysis (RCA)* documents.

Strong understanding of *SLA management* and escalation workflows.

Excellent communication skills with the ability to translate technical jargon into simple language.

Familiarity with cloud platforms or server-side troubleshooting is a plus, creating troubleshooting guide etc

Willingness to work in a *24/7 on-call rotation* as needed.

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Stan

at Stan

Pragya Singh
Posted by Pragya Singh
Bengaluru (Bangalore)
2 - 3 yrs
₹2.4L - ₹3.2L / yr
Customer Support
Zendesk
Customer Relationship Management (CRM)
Technical support
Communication Skills
+2 more

Responsibilities

  • Manage incoming calls, chat and emails from customers in a prompt and swift manner
  • Identify & assess customer’s needs, clarify information and provide solutions and alternatives wherever applicable
  • Manage and resolve customer complaints, escalate to concerned authority when necessary
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate & complete information to improve customer satisfaction leading to noticeable results
  • Maintain records of every interaction and forward to concerned team member whenever necessary

Who can apply:

  • Graduate from any stream
  • 2+ years experience in a customer support role
  • Strong Track record of performance 
  • Strong listening , written and verbal communication skills
  • Customer focus and adaptability to different personality types
  • Ability to multitask, set priorities and manage time effectively
  • Must be fluent in English, proficiency in other languages is an advantage.
  • Familiarity with working Freshdesk/Zendesk/Zoho Desk is desirable 
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