11+ Zendesk Jobs in Bangalore (Bengaluru) | Zendesk Job openings in Bangalore (Bengaluru)

Responsibilities

• Manage incoming calls, chat and emails from customers in a prompt and swift manner

• Identify & assess customer’s needs, clarify information and provide solutions and alternatives wherever applicable

• Manage and resolve customer complaints, escalate to concerned authority when necessary

• Build sustainable relationships and trust with customers through open and interactive communication

• Provide accurate & complete information to improve customer satisfaction leading to noticeable results

• Maintain records of every interaction and forward to concerned team member whenever necessary

Who can apply:

• Graduate from any stream
• 2+ years experience in a customer support role

• Strong Track record of performance 

• Strong listening , written and verbal communication skills

• Customer focus and adaptability to different personality types

• Ability to multitask, set priorities and manage time effectively

• Must be fluent in English, proficiency in other languages is an advantage.

• Familiarity with working Freshdesk/Zendesk/Zoho Desk is desirable 

Location: Bangalore

Experience: 2–5 Years

Industry: EdTech / SaaS / B2B Sales

About Aivagam

Aivagam is an innovative EdTech platform focused on delivering high-impact learning solutions through technology-driven models. We are looking for a dynamic Sales Representative who can independently drive business development initiatives and build a structured sales funnel to accelerate growth.

Role Overview

The Sales Representative will be responsible for generating and managing the end-to-end sales funnel, driving B2B partnerships, and expanding Aivagam’s presence across institutions and enterprises. The ideal candidate should possess strong communication skills, strategic thinking ability, and hands-on experience in B2B sales within the education or technology sector.

Key Responsibilities

• Develop and execute a structured sales funnel from lead generation to closure.
• Identify, prospect, and engage potential B2B clients (colleges, training institutes, enterprises, etc.).
• Drive business development initiatives to expand market reach and revenue growth.
• Conduct product presentations, demos, and consultative discussions with decision-makers.
• Build and maintain strong client relationships to ensure repeat business and long-term partnerships.
• Collaborate with internal teams (operations, product, and leadership) to align sales strategy with business goals.
• Track pipeline performance, prepare sales reports, and achieve monthly/quarterly targets.
• Represent Aivagam at industry events, meetings, and networking forums.
• Travel as required to meet clients and close business opportunities.

Required Skills & Qualifications

• 2–5 years of proven experience in B2B sales (preferably in EdTech, SaaS, or technology solutions).
• Strong understanding of sales funnel management and business development strategies.
• Excellent command over English (verbal and written communication).
• Strong negotiation, presentation, and relationship-building skills.
• Self-driven, target-oriented, and capable of working independently.
• Willingness to travel extensively as part of business development efforts.

Preferred Qualifications

• Experience selling to educational institutions or corporate training departments.
• Familiarity with CRM tools and sales reporting systems.
• Exposure to consultative or solution-based selling approaches.

Role : Java Developer (2-7 years)

Location : Bangalore

Key responsibilities

• Develop and maintain high-quality, efficient, and scalable backend applications. 
• Participate in all phases of the software development lifecycle (SDLC) 
• Write clean, well-documented, and testable code adhering to best practices. 
• Collaborate with team members to ensure the successful delivery of projects. 
• Debug and troubleshoot complex technical problems. 
• Identify and implement performance optimizations. 
• Participate in code reviews 
• Hands-on experience with Spring boot, Java 8 and above. 
• 2-7 years of experience developing Java applications. 
• Knowledge about at least one messaging system like Kafka, RabbitMQ etc. 
• Required React developer requirements, qualifications & skills: 
• Proficiency in React.js and its core principles 
• Strong JavaScript, HTML5, and CSS3 skills 
• Experience with popular React.js workflows (such as Redux) 
• Strong understanding of object-oriented programming (OOP) principles. 
• Experience with design patterns and best practices for Java development. 
• Proficient in unit testing frameworks (e.g., JUnit). 
• Experience with build automation tools (e.g., Maven, Gradle). 
• Experience with version control systems (e.g., Git). 
• Experience with one of these databases – Postgres, MongoDb, Cassandra 
• Knowledge on Retail or OMS is a plus. 
• Experienced in containerized deployments using Docker, Kubernetes and DevOps mindset 
• Ability to reverse engineer existing/legacy and document findings on confluence. 
• Create automated tests for unit, integration, regression, performance, and functional testing, to meet established expectations and acceptance criteria.

• Minimum 4+ years of years

• Experience in designing, developing, and maintain backend services using C# 12 and .NET 8 or .NET 9

• Experience in building and operating cloud native and serverless applications on AWS

• Experience in developing and integrating services using AWS lambda, API Gateway , dynamo DB, Eventbridge, CloudWatch, SQS, SNS, Kinesis, Secret Manager, S3 storage, server architectural models etc.

Experience in integrating services using AWS SDK

• Should be cognizant of the OMS paradigms including Inventory Management, Inventory publish, supply feed processing, control mechanisms, ATP publish, Order Orchestration, workflow set up and customizations, integrations with tax, AVS, payment engines, sourcing algorithms and managing reservations with back orders, schedule mechanisms, flash sales management etc.

• Should have a decent End to End knowledge of various Commerce subsystems which include Storefront, Core Commerce back end, Post Purchase processing, OMS, Store / Warehouse Management processes, Supply Chain and Logistic processes. This is to ascertain candidates knowhow on the overall Retail landscape of any customer.

• Strong knowledge in Querying in Oracle DB and SQL Server

• Able to read, write and manage PLSQL procedures in oracle.

• Strong debugging, performance tuning and problem solving skills

• Experience with event driven and micro services architectures

5 to 9 years of experience with Microsoft Dynamics CRM / Dynamics 365 CE development and implementation.

Strong experience with CRM customization, including entity customization, views, forms, workflows, business rules, and dashboards.

Proficient in C#, .NET, JavaScript, and Web API for plugin and custom workflow development.

Experience with CRM integration tools such as KingswaySoft, Scribe, or custom integrations.

Knowledge of Power Platform (PowerApps, Power Automate) is a plus.

Hands-on experience with CRM data migration and ETL tools.

Good understanding of software development life cycle (SDLC) and Agile methodologies.

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.

Job Description - Content Writer:

An Executive of Corporate Communication team is required to communicate with all the levels of the organization, understand requirements and work with different verticals of the company to deliver clear communication as per business requirements. An understanding in branding is crucial to the success of this role and to adhere to the brand guidelines of FAI.

Competencies

• Gather stakeholder feedback on corporate brand & organization awareness levels using various modes of media and personal interaction.
• Analyze the voice of stakeholders and feed into a concise communication plan to convey the same.
• Monitors own work to ensure delivery within the desired performance standards. Understands the importance of delivery within expected time and brand standards and displays concern in case of deviation.
• Is open to feedback, different perspectives and ideas, and constantly improving one’s craft based on the feedbacks and discussions.
• Possesses excellent verbal and written communication skills to interact with all India-based business verticals as well as offshore partners.
• Must also display excellent inter-personal skills required to interact with colleagues including different teams, SMTs, offshore partners etc. for understanding business requirements and communicating the same.
• Encourages teamwork and collaboration by promoting openness and dialogue, facilitates participation of self and other team members in organizational decisions and motivates other team members and drives pride and positivity in work. Exhibits professionalism in conduct of work and respects others’ views.

Technical Skills

• Should be familiar with the ethos of marketing & branding.
• Should have excellent creative writing skills.
• Should be well versed with both short form and long form copy.
• Should have a relatively good understanding of social media channels and be able to craft clear, precise copy for the same.
• Should be aware of or willing to learn about emerging trends in corporate communication.
• Would be required to gather information & be aware of data gathering sources, techniques etc.
• Should be able to understand and work with relevant SOPs.
• Should be able to identify key messages and develop communication plan/campaigns accordingly.
• Should be able to articulate presentations for strategy & draft communications as per the requirements.

Qualifications

Graduate from any discipline with a strong portfolio. Relevant experience of 5 - 10 years will be preferred.

Job Title: Data Engineer

Job Summary: As a Data Engineer, you will be responsible for designing, building, and maintaining the infrastructure and tools necessary for data collection, storage, processing, and analysis. You will work closely with data scientists and analysts to ensure that data is available, accessible, and in a format that can be easily consumed for business insights.

Responsibilities:

• Design, build, and maintain data pipelines to collect, store, and process data from various sources.
• Create and manage data warehousing and data lake solutions.
• Develop and maintain data processing and data integration tools.
• Collaborate with data scientists and analysts to design and implement data models and algorithms for data analysis.
• Optimize and scale existing data infrastructure to ensure it meets the needs of the business.
• Ensure data quality and integrity across all data sources.
• Develop and implement best practices for data governance, security, and privacy.
• Monitor data pipeline performance / Errors and troubleshoot issues as needed.
• Stay up-to-date with emerging data technologies and best practices.

Requirements:

Bachelor's degree in Computer Science, Information Systems, or a related field.

Experience with ETL tools like Matillion,SSIS,Informatica

Experience with SQL and relational databases such as SQL server, MySQL, PostgreSQL, or Oracle.

Experience in writing complex SQL queries

Strong programming skills in languages such as Python, Java, or Scala.

Experience with data modeling, data warehousing, and data integration.

Strong problem-solving skills and ability to work independently.

Excellent communication and collaboration skills.

Familiarity with big data technologies such as Hadoop, Spark, or Kafka.

Familiarity with data warehouse/Data lake technologies like Snowflake or Databricks

Familiarity with cloud computing platforms such as AWS, Azure, or GCP.

Familiarity with Reporting tools

Teamwork/ growth contribution

• Helping the team in taking the Interviews and identifying right candidates
• Adhering to timelines
• Intime status communication and upfront communication of any risks
• Tech, train, share knowledge with peers.
• Good Communication skills
• Proven abilities to take initiative and be innovative
• Analytical mind with a problem-solving aptitude

Good to have :

Master's degree in Computer Science, Information Systems, or a related field.

Experience with NoSQL databases such as MongoDB or Cassandra.

Familiarity with data visualization and business intelligence tools such as Tableau or Power BI.

Knowledge of machine learning and statistical modeling techniques.

If you are passionate about data and want to work with a dynamic team of data scientists and analysts, we encourage you to apply for this position.

Need to use behavioral science, Gamification, virality, human-centered design methodologies and entertainment-based techniques to motivate people to take action. 

◆ BEHAVIOR DESIGN – applying behavior science and psychology to program and digital/app design, UX, message framing, gamification and behavioral economics-based "nudges" that influence behaviors  

◆ PERSUASIVE COMMUNICATIONS – devising copy that leads to action for marketing materials, brand names, websites, apps, video scripts and more  

◆ TRANSMEDIA STORYTELLING – working across media with a research-proven approach to craft stories, comics and educational games about your issue that lead to behavior change

  ◆ STRATEGY DEVELOPMENT – clarifying goals and objectives, segmenting the audience and their needs, specifying the marketing mix, crafting program design, branding and messaging  

◆ FORMATIVE RESEARCH – understanding your priority audiences and the competitive environment in which the program will be carried out, through methods like surveys, interviews, focus groups, social media analysis and ethnography  

◆ EVALUATION – designing an evaluation plan, setting up metrics and tracking mechanisms, conducting research, and providing results and recommendations in action-focused reports