11+ Zendesk Jobs in Bangalore (Bengaluru) | Zendesk Job openings in Bangalore (Bengaluru)

Responsibilities

• Manage incoming calls, chat and emails from customers in a prompt and swift manner

• Identify & assess customer’s needs, clarify information and provide solutions and alternatives wherever applicable

• Manage and resolve customer complaints, escalate to concerned authority when necessary

• Build sustainable relationships and trust with customers through open and interactive communication

• Provide accurate & complete information to improve customer satisfaction leading to noticeable results

• Maintain records of every interaction and forward to concerned team member whenever necessary

Who can apply:

• Graduate from any stream
• 2+ years experience in a customer support role

• Strong Track record of performance 

• Strong listening , written and verbal communication skills

• Customer focus and adaptability to different personality types

• Ability to multitask, set priorities and manage time effectively

• Must be fluent in English, proficiency in other languages is an advantage.

• Familiarity with working Freshdesk/Zendesk/Zoho Desk is desirable 

Duties and responsibilities

● Improve organic search results for desktop and mobile sites on all major search engines

● Provide SEO analysis and recommendations in coordination with elements and structure

of websites and web

● Provide recommendations and execute strategies for content development in

coordination with SEO goals – general and keyword specific

● Administer search engine programs (XML sitemaps, Google Analytics, webmaster tools)

for purposes of diagnostic reporting on client projects

● Promote both off-page and on-page activities and also the interactions that build ranking,

profile and traffic

● Analyse and understand web analytics dashboards and draw inferences which helps to

attain the business goals

● Monitor and evaluate search results and search performance across the major search

channels, need to have good knowledge in current search trends

● Communication to team and management on project development, timelines, and results

● Work closely with the other team members to meet client goals

Experiences (1 - 3 years)

● Proficiency in Google sheet, MS Excel, PowerPoint, and Word

● Experience with website analysis using a variety of analytics tools including Google

Analytics as well as internal reporting tool

● Experience working with popular keyword tools for SEO

● Any Graduate with relevant experience.

● Basic knowledge in HTML Coding will be an added advantage

Skills and Expertise

● Basic SEM knowledge

● Basic HTML Coding

● Good Analytical Mind and Skills

● Keywords Strategy

● Tracking and Analysing

● Creating Reports (Google Sheet/ Microsoft 360)

● Good communication skills

Responsibilities & Qualification:

· Should have managed a regional or pan-India team in credit card collections.

·  Strong people management skills and ability to motivate a team across multiple

locations.

· Must have strong relationships with collection agencies across the country and be

able to drive their performance.

· Ability to set targets and ensure goal orientation among the team members.

·  Must have a basic understanding of underwriting policies that work and don’t work

for unsecured lending.

· Sound knowledge of how to read credit bureau reports / data and credit bureau

processes. Must be able to suggest ways to leverage credit bureau data for

improving underwriting and collections.

· Familiarity with collection systems for collection of dues from delinquent borrowers.

Experience in implementing a collection system would be preferable.

·  Should be data driven and comfortable with numbers; should be comfortable with typical

credit risk portfolio reports.

· Familiarity with incentive plans for collectors/collection agencies including their

pitfalls.

·Should be ethical and act with integrity to ensure there is no reputational risk to

the organization.

· Must have sound knowledge about all rules and regulation (particularly those

relating to credit card collections) and ensure compliance with these across

the risk organization.

• Functional Testing (Performance, Security, etc)
• Nonfunctional Testing
• Systems Integration testing
• Regression Testing
• Cross-device/platform testing
• Upgrade / Cross version testing

Required Qualifications –

• Computer Science or Engineering degree or equivalent from recognized institute/s.

Desired Skills –

• Practical knowledge of software development lifecycles, including specification, documentation, and quality assurance
• About 2 – 4 years of experience in software design, planning, and development
• Knowledge of Java and strong object-oriented development
• Experience in hands-on Selenium automation test case development
• Familiarity with Android and iOS mobile application development is preferred
• Knowledge of Ant, JUnit, and Appium Mobile Application Automation framework is strongly preferred
• Familiarity with software development tools such as Jenkins, bitbucket, etc
• Great attention to detail
• Work well in a tightly integrated development team
• Good communication & presentation skills

Looking for a MEAN / MERN Stack Developer.

Looking for Someone with good experience with below skills.

* Minimum 3+ years of professional experience with any of the below stacks.

* Proven experience as a Frontend Developer (or) Backend Developer (or) Full stack Developer.

* Experience developing desktop and mobile applications.

* Familiarity with common stacks.

* Front-end – ReactJs, HTML/ CSS, JavaScript, Typescript, XML, jQuery.

* Back-end – JavaScript frameworks with Nodejs.

* Full Stack : ReactJs, NodeJs, HTML/ CSS, JavaScript, Typescript, XML, jQuery.

Responsibilities:

• Build scalable and optimized backend APIs / RPCs using Go.
• Experience in developing and maintaining live services (troubleshooting, monitoring).
• Work with designers and developers to structure the APIs and database.
• Implement Admin tools for live ops, events, and economy tweaking.
• Ensure that the backend is secure against hacks like tampering with API calls/data.
• Help evaluate and improve backend architecture for the company.

Requirements:

• Experience in working with relational databases. PostgreSQL is a plus.
• Experience Window: 5 to 10 years on Go (Good to have).
• Solid understanding of any of the existing cloud platforms like AWS/Azure/GCP.
• Experience with docker and containerization.
• Expert knowledge in any backend tech like Go, Kotlin, JAVA, . NET Core, NodeJS, Python, Angular, etc.
• Strong familiarity with system design, algorithms, and data structures.
• Experience in writing APIs and cloud database.
• Experience in CI/CD environments.
• Bonus: Experience with real-time multiplayer backend/networking/ games is plus.
• Bonus: Experience with any BAAS platform (Nakama/Playfab/Gamesparks).