11+ Zendesk Jobs in Bangalore (Bengaluru) | Zendesk Job openings in Bangalore (Bengaluru)

Responsibilities

• Manage incoming calls, chat and emails from customers in a prompt and swift manner

• Identify & assess customer’s needs, clarify information and provide solutions and alternatives wherever applicable

• Manage and resolve customer complaints, escalate to concerned authority when necessary

• Build sustainable relationships and trust with customers through open and interactive communication

• Provide accurate & complete information to improve customer satisfaction leading to noticeable results

• Maintain records of every interaction and forward to concerned team member whenever necessary

Who can apply:

• Graduate from any stream
• 2+ years experience in a customer support role

• Strong Track record of performance 

• Strong listening , written and verbal communication skills

• Customer focus and adaptability to different personality types

• Ability to multitask, set priorities and manage time effectively

• Must be fluent in English, proficiency in other languages is an advantage.

• Familiarity with working Freshdesk/Zendesk/Zoho Desk is desirable 

Role - Manager (Programmatic)

About Company :-

Our Client is the world’s largest media investment company and is a part of WPP. In fact, we are responsible for one in every three ads you see globally. We are currently looking for a Manager -Social to join us. As part of the largest media agency in India, you’ll have the opportunity to leverage the scale that comes with the job. You will become an integral part of this growing team and will be working with both internal teams and external parties to ensure campaign delivery objectives are met.

This team is responsible for delivering international solutions, particularly in APAC & EMEA, with some global influence. You will enjoy working in a collaborative team environment and will hold a ‘can do’ attitude with the passion to learn and grow.

At APAC, our people are our strength, which is why fostering a culture of diversity and inclusion is important to us.

What your day job looks like at GroupM-Hub:

·        Develop strong relationships with counterparts in Hub regional teams (Europe, U.S., Asia)

·        Lead the training and growth of your local programmatic team

·        Enforce DV360 and TrueView best practices with a focus on platform expertise, consistency, and quality of work delivery

·        Be accountable for consistent work delivery to regional teams by ensuring a high quality of output

·        Serve as point of escalation for your team and take ownership of resolving challenges

·        Provide career development and coaching for your team

·        Line manage 2-5 direct reports with as many as 10 indirect reports

·        Provide timely and actionable feedback to the team to aid in their development, improvement, and progress. Provide awareness and recognition for jobs well done

·        Provide support to in capacity planning & resource management for the team

·        Present strong and effective communication across all level.

What you’ll bring:

·        Working experience in Agency, Trading Desks or Programmatic Tech Partners

·        Actual Campaign execution experience with most of the local programmatic players as well as measurement providers

·        Familiar with DSP and exchange revenue streams and be able to negotiate trading benefits

·        Existing relationships with publishers, programmatic product partners, as well as data providers in the local market

·        Knowledge of different programmatic trading models and their implications to both advertiser’s inventory quality and publisher monetization strategies

·        Being able to articulate difficult technical concepts to non-technical people such as explaining lookalike modeling and cookie mapping to the lay person.

Minimum qualifications:

·        3+ year's professional experience with digital media preferably within a media agency/trading desk

·        Experience in Google Marketing Platform (DV360, CM, GA360).

·        Experience in top AdTech & MarTech platforms.

·        Experience in Client Decks, Programmatic Strategy, New Pitches, etc.

·        Hands on experience and knowledge on programmatic platforms.

·        Clear thought process & strategy to build on existing businesses.

·        Competent in all Microsoft office software

About Nomiso India: Nomiso is a product and services engineering company. We are a team of Software Engineers, Architects, Managers, and Cloud Experts with expertise in Technology and Delivery Management. 

Our mission is to Empower and Enhance the lives of our customers through simple solutions for their complex business problems. 

At Nomiso, we encourage entrepreneurial spirit - to learn, grow and improve. A great workplace thrives on ideas and opportunities. That is a part of our DNA. We’re in pursuit of colleagues who share similar passions, are nimble, and thrive when challenged. We offer a positive, stimulating, and fun environment – with opportunities to grow, a fast-paced approach to innovation, and a place where your views are valued and encouraged.

We invite you to push your boundaries and join us in fulfilling your career aspirations!

What You Can Expect from Us:

We work hard to provide our team with the best opportunities to grow their careers.  You can expect to be a pioneer of ideas, a student of innovation, and a leader of thought. Innovation and thought leadership is at the center of everything we do at all levels of the company. Let’s make your career great!

Position Overview: 

As our Senior Engineer (Back End), you'll be responsible for building new features, enhancing the existing ones as well as supporting them in production. You will also be responsible for building reusable libraries or technology platforms that address multiple use cases. You will work towards delivering specific milestones and objectives in a very dynamic environment. 

Roles and Responsibilities:

● Working closely with the Engineers to develop the best technical design, strategy and drive execution to build capabilities into the platform 

● Owning the delivery of various timelines, ensuring that key milestones are met and deliveries are of the highest quality 

● Establishing various best practices for software development and encouraging their adoption with the team and organization 

● Collaborate with other non-technical stakeholders of the business which includes Product Managers, Designers, Marketing etc.

● Encouraging and mentoring an excellent team of talented engineers by mentoring them and working with them to remove any roadblocks 

● Functional availability of the software developed, enhancing the product based on functional requirements 

● Managing cloud-based services, web applications for their functional correctness, availability, security 

● Deploy and maintain enterprise class RESTful, GRPC based services 

● Own the engineering excellence and operational readiness of the service driving the SLO,SLI, SLA of the relevant services 

● Take ownership to drive quality of the services under your purview via integration test and unit test coverage 

● Responsible for all microservices within your purview responsible driving their quality, security,availability, scalability and other “ilities” 

● Dive deep into each issue, own reactive fixes, and execute long term fixes 

● Assist other Support Engineers on complex RCA issues 

● Provide technical mentoring and guidance to other engineers 

● Provide L3 engineering support

Must Have Skills:

• Overall experience 7+ years and relevant at least 3+ years in Golang with Java
• Strong design and architectural experience in building various highly-scalable and highly-available products 
• Strong understanding of the SDLC Activities which include Analysis, Design, Development, Testing, Deployment and Post-Production Support etc.
• Proficiency in at least one server side framework for Go Lang
• Experience working on NoSQL & SQL Databases such as MySQL, PostgreSQL, MongoDB, Redis etc 
• Deep Dive, problem-solving, RCA and systematic thinking to reach the cause of issues 
• Able to work independently and multi-task effectively 
• Program at a system level and able to manage service stability 
• Excellent experience maintaining, scalable, extensible code
• Methodical in maintaining up to date documentation 
• Metric-driven mindset and obsessive about ensuring clean coding practices 
• Preferred experience in product development 
• Preferred working experience on microservices platforms 
• Proficiency in at least one modern web front-end development framework such as React JS will be a bonus

Good to Have Skills:

• Preferred experience in Elasticsearch and Kibana (ELK Stack) 
• Preferred experience with messaging systems like RabbitMQ 

Qualification:

• Bachelor of Science in Computer Science or equivalent technical training and professional work experience.

1. Working on MERN stack product development for core product
2. Exploring possibilities with proof of concepts & prototyping
3. Building the product as per specifications 
4. Developing the user-facing features using React.js
5. Designing a modern highly responsive web-based user interface 
6. Building reusable components and front-end libraries for future use
7. Translating designs and wireframes into high-quality code
8. Learn and understand user interactions
9. Optimising components for maximum performance across a vast array of web-capable devices and browsers 
10. Coordinating with various teams working on distinct layers
11. As a React.js Developer, you will be involved from conception to completion with projects that are technologically sound and aesthetically impressive. 

1. Node.js & ReactJS/Next.js ( MEAN/MERN Stack)
2. Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
3. Thorough understanding of React.js and its core principles
4. Prior experience with popular React.js workflows (such as Flux or Redux)
5. Familiarity with more current specifications of EcmaScript
6. Familiarity with RESTful APIs
7. Great CSS skills. Familiarity with React Styled Components, SCSS, LESS, etc.
8. Knowledge of modern authorisation mechanisms, such as JSON Web Token
9. Familiarity with modern front-end build pipelines and tools
10. Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
11. Ability to understand business requirements and translate them into technical requirements
12. A knack for benchmarking and optimisation.
13. Familiarity with code versioning tools
14. Familiarity with Test Driven Development and tools like JEST & React Testing Library is a plus.
15. Familiarity with Firebase and other backend as a services is a plus.

SAP, hybris, SPRING, JAVA, JQUERY, ANT, ECLIPSE, MAVEN, SVN, GIT, SQL

Job Description - Software Developer (Experienced)

Syook is an established startup with multiple tier-1 clients, headquartered in Bengaluru, working in the B2B space. We're on the verge of international expansion and hence looking for people who want to learn, contribute and grow along with us. If you are someone who enjoys getting your hands dirty and building things from ground up (which also means you learn truck loads), then we have a place for you!

Our flagship product Syook InSite allows businesses to visualize their operations, providing information that can easily translate into measurable impact on the bottom-line. InSite is an Industrial Internet-of-Things (IIoT) solution that uses Bluetooth Low Energy (BLE) beacons to generate highly-accurate location data of all your resources (both assets and people), at much lower costs than https://syook.com/rfid-vs-ble-vs-uwb-vs-wi-fi/">comparable technologies. The result: Quick RoI and Improved Operational Performance. It’s Industry 4.0, ready for deployment!

First and foremost, we're looking for people who are excited about what we're doing -- you don't need to know anything about IoT, but should be excited to learn. We're building in an entirely new space, so you'll be able to use creativity to help us solve problems and delight our customers.

Our product stack is MERN (React, Node + Express, MongoDB) and we use React Native on mobile.

We’re looking for someone who has always loved to solve problems and write clean, neat codes with excellent comments, as well as maintain clear documentation. It’s great if you also love getting on the creative side of things and enjoy creating user experiences that are inviting, intuitive and impactful. Designing the layouts of the product, the navigation and the complete look and feel of it could also be something you are involved in. 

Now let’s come to what you need to fit into this role :-

• You primarily identify as a full stack engineer and are comfortable working on the server-side as well as have sound knowledge of frontend.
• You have experience in leading a pod (3+ years) and have engineered a product at scale. 
• You can write non-trivial programs in Javascript/Python. If you don't know either, you can learn a language quickly.
• You can write clean, modular code in either Object-Oriented style or Functional style. 
• You are fluent in using at least one NOSQL DB, preferably MongoDB, but feel free to surprise us.
• You have shipped code to production recently, regularly.
• You are driven and care about doing a good job and improving your craft.
• You are fluent in using the tools of the trade: Testing, Infrastructure Setup, Code Pipelines, Editors, Git, Command line, Slack, Jira
• You have high integrity and you are reliable.
• Can lead a highly driven team and galvanize Syook Engineering in the tech community and position the engineering team for growth.
• You have a growth mindset, can keep up with the latest technology changes and trends and suggest enhancements based on these 

Apart from the above it would be a plus if you also have

• Experience with Docker & Kubernetes
• Experience with Kafka
• Open source contributions

A day in your role will involve any of the following (or a combination):

• Lead a pod of 5-6 developers to carry out sprints and develop features
• Be part of product planning with the product manager
• Understand the requirements and give adequate time estimates for the features
• Take the lead in deciding how to build what needs to be built for scale 
• Coordinate with QA for every release and make sure releases are bug free

This list is not exhaustive at all, and you'll have a lot of autonomy over your work.

This is a full time position based out of Bengaluru with the option of working remotely few days of the week. During the interview, you'll be able to share what you're most interested in.

1. We're working to solve a massive global problem and help organizations be more competitive. We love solving problems using technology and are bridging a massive gap in the operations excellence domain.
2. We're small, so you'll be able to contribute efficiently and without bureaucracy. You'll quickly have responsibility over big areas of our product.
3. Our team has a wide range of experiences (Oilfield, Telecom, Psychology PhD, etc.) and are excited to learn from you, too.
4. You'll be able to work independently and set your own schedule. We don't micromanage and will help you do great work. We trust our people and believe that each person here puts their best foot forward.
5. We'll mould your role to shape a career you're excited about. We care a ton about your satisfaction and job happiness, and will help prep you for whatever you're looking for in the future.
6. We work hard and also highly value balanced work/life. We care about family and your own personal development, and don't expect for you to be always engaged with work.

1. We're small (~30 people in the company now), so if you like more established companies, it's not (yet) the right time. You'll have to help build our company's culture too.
2. Since we're an established and growing startup, projects and priorities may shift.
3. Our customers love us, and there's a lot we can improve. It's a great place to be, but this means there's some jank. (Nothing too scary! 😃)
4. We can't (yet) provide constant close mentorship for junior developers. As we grow, we'll get a lot better at this.
5. Since you'll have a lot of responsibility and creativity over projects, they may not be defined perfectly initially. You'll be expected to bring your own experience and perspective to help us do the right things, and raise flags if you think we should do things differently.

None of these are requirements, but do describe the kinds of people that we think would be most effective at Syook right now.

1. Love thinking broadly about problems and thinking creatively about how to solve them efficiently.
2. Happy to try things out to validate new features, and move on if they no longer solve a problem.
3. Excited for a front-row seat into a fast growing, early stage company. Things will change a lot!
4. Enjoy thinking through trade-offs, with both mindfulness of short-term needs and our long-term direction.
5. Happy writing documentation so that others can ramp up super easily and you're never a single-source-of-failure. We're a bit too small to have silos.
6. You are driven and care about doing a good job and improving your craft.
7. You have a growth mindset, can keep up with the latest technology changes and trends and suggest enhancements based on these 
8. Most importantly, you’re the kind of person who is friendly, approachable, ready to help others and personally driven to put your best foot forward.

Technically these are some of the things we would like for you to have to be able to contribute effectively in this kind of a position:

1. You are fluent working with client-side and server side scripting and JavaScript frameworks, in particular Node.js, Mongo.db, React and React Native along with state management libraries like Redux. 
2. You are proficient in understanding of web markup, including HTML5, CSS3
3. You have experience in developing mobile apps and have put it to production
4. You can write non-trivial programs in Javascript.
5. You can write clean, modular code in either Object-Oriented style or Functional style. 

1. You are comfortable with Test Driven Development.
2. You have shipped code to production recently, regularly.
3. You are fluent in using the tools of the trade: Testing, Infrastructure Setup, Code Pipelines, Editors, Git, Command line, Slack, Jira.

Apart from the above it would be a plus if you also have

• Experience with Docker
• Open source contributions 

Since we're an early-stage startup, we constantly have to ask "what gets the most value, cheaply, to validate our assumptions?" We build some things to last a long time, and others as prototypes.

We use linting, e2e testing, CI CD, observability logging, and production probers. We've documented both our web and mobile apps so that you should be able to get started easily—and if you need help, we'll absolutely improve our docs—and contribute your first day.

We recognize the value of maintainability and keeping our developer experience nimble. Our sprints are for 2 weeks and we push releases to production as per this schedule.

You'll help push us to be our best, and we're excited for recommendations and insights you have as you join. You'll be an owner and contribute towards how we work.

We want you at your best, and won't be giving you gotcha-style algorithms questions. We want to get to know you, hear about what you're interested in, and learn about what you hope to do in the future.

You'll first talk to Sarlaksha or someone from the People Services team (over phone or video) and won't need to prepare anything in advance. The goal of this conversation is to get to know you and mutually explore if we might be a good fit for each other. You'll learn more about Syook and have a chance to ask any questions about our company, team culture, and product.

If we're both excited to continue, we'll send along a bunch of information about the company that you can go through on our own time. You'll then have the opportunity to chat with other people in our company to learn more about them and the company.

We'll have another conversation to talk in depth about your technical experience. We'll talk about frameworks you've used, how you make technical decisions, types of problems you like to solve, etc. You won't need to prepare anything in advance.

This is primarily used to get a better feel for your experience, how you work, and where you may fit in. It'll be used to design the rest of the interview process.

Through this and the next steps, you'll meet more people in the company so we can get to know each other.

Everyone has different strengths, and we want you to do your best. Our goal is for you to clearly demonstrate your technical aptitude. We're open to accommodating what would work best for you.

We can choose mutually between several different options:

1. A live pair coding session where we'll work through some problems.
2. Working through similar problems independently as a take home challenge.
3. Presenting any previous work you've done (example: open source, side project, or even another interview you did).

We will talk to a few people you've worked with before to learn more about how we can best work with you. We expect to hear great things, so this is primarily so we can work with you as effectively as possible.

If you're excited to learn more, you should apply for the job pronto. If we think you might be a fit, we'll respond really fast. Please let us know if you have timing constraints. Regardless, we'll try our best to respect your time along the process.

You can learn more about what we're up to:

1. Our company’s website (https://syook.com">https://syook.com) to learn more about the space we're working in, where we write about how IoT is a gamechanger to build smart factories and workspaces.
2. Check out our social media handles like Facebook, LinkedIn, Twitter and Instagram (https://www.facebook.com/syookapp/">https://www.facebook.com/syookapp/, https://www.linkedin.com/company/syook/">https://www.linkedin.com/company/syook/, https://twitter.com/syookapp?lang=en">https://twitter.com/syookapp?lang=en,   https://www.instagram.com/syookinsite/">https://www.instagram.com/syookinsite/)

If you think you're a good fit here, then we should get talking!! If not, all the best with your job search.

• Consult with the customers on their needs and curate company products to meet the requirements
• Responsible for the success of workshops, for both the client and facilitator
• Take care of workshop logistics for the client
• Help the client prep for the workshop, answer any questions they may have about the workshop be the face of the company, and ensure smooth delivery of the workshops
• Help facilitator with preparation and travel
• Serve as the primary point of contact when customer issues arise, troubleshooting, and ensuring quick resolution.
• Promote awareness of the company’s upcoming research and products

Basic Qualifications:

• 2 – 5 years of work experience managing senior customer relationships
• Should ensure customer retention, renewal, and growth
• Background in customer success

We are hiring Frontend Developer for Yugabyte.

We are sharing the details about the role and the company for your reference. Kindly review the details and reply with your updated resume asap, if you find the opportunity interesting.

About YugabyteDB:

The high-performance distributed SQL database for global, internet-scale apps.

Yugabyte is the company behind the open source YugabyteDB, a high-performance distributed SQL database for global, internet-scale applications.

Yugabyte is a Transactional, distributed SQL database designed for resilience and scale. Its 100% open source, PostgreSQL compatible, enterprise-grade RDBMS built to run across all your cloud environments

We are a series B funded company and are catering to customers in all spheres. Our investors include Lightspeed, Dell, 8VC and Wipro. Our founders and engineers include creators of Cassandra & HBase and have an experience of running Facebook's public-cloud scale DBaaS handling 1+ Trillion Ops per day and 100+ Petabytes of data. They have scaled the data platform at Facebook from 30M to 1.4B users.

You can find more information about us at the below links

• Yugabyte Youtube Channel - Refer https://www.youtube.com/channel/UCL9BhSLRowqQ1TyBndhiCEw">here.
• Product Documentation - Refer https://docs.yugabyte.com/">here

Built using a unique combination of high-performance document store, auto sharding, per-shard distributed consensus replication and multi-shard ACID transactions (inspired by Google Spanner), YugabyteDB serves both scale-out RDBMS and internet-scale OLTP workloads with low query latency, extreme resilience against failures and global data distribution.

As a cloud native database, it can be deployed across public and private clouds as well as in Kubernetes environments with ease.

Investors: We are backed by top-tier investors including Lightspeed Venture Partners, Dell Technologies Capital, 8VC and Wipro Ventures.

Follow the links to know more about us:

• GitHub (Apache 2.0): https://github.com/yugabyte/yugabyte-db">https://github.com/yugabyte/yugabyte-db
• Docs: https://docs.yugabyte.com">https://docs.yugabyte.com
• https://www.linkedin.com/company/yugabyte/about/">https://www.linkedin.com/company/yugabyte/about/
• https://www.yugabyte.com/">https://www.yugabyte.com/
• https://www.crunchbase.com/organization/yugabyte/company_financials">https://www.crunchbase.com/organization/yugabyte/company_financials

Funding:

Yugabyte has raised a total of $103M in funding over 4 rounds. Their latest funding was raised on Mar 3, 2021 from a Series B round. Yugabyte is funded by 6 investors. Lightspeed Venture Partners and Dell Technologies Capital are the most recent investors. Yugabyte has a post-money valuation in the range of $100M to $500M as of Jun 9, 2020, according to PrivCo.

Job Description:

About this role with short note :

Years of Experience: 2-5 years

what we are looking for:

• You must know the in and out of JavaScript to design optimized and modular components that need to be used across our platform.
• You must be well versed with the React/Redux framework.
• Strong understanding of semantic HTML/HTML5, CSS/CSS3
• Experience in setting up the full UI workflow layer right from Development, Testing, Building, and Deployment.
• Good understanding of MVC architecture.

Good to have:

• Experience in frameworks like Bootstrap, Foundation, and CSS pre-processors like SASS and LESS.
• Exposure to page speed improvement techniques.
• Exposure to building responsive websites at scale.
• Prior work experience in Angular, Backbone, React