11+ Zendesk Jobs in Bangalore (Bengaluru) | Zendesk Job openings in Bangalore (Bengaluru)

Responsibilities

• Manage incoming calls, chat and emails from customers in a prompt and swift manner

• Identify & assess customer’s needs, clarify information and provide solutions and alternatives wherever applicable

• Manage and resolve customer complaints, escalate to concerned authority when necessary

• Build sustainable relationships and trust with customers through open and interactive communication

• Provide accurate & complete information to improve customer satisfaction leading to noticeable results

• Maintain records of every interaction and forward to concerned team member whenever necessary

Who can apply:

• Graduate from any stream
• 2+ years experience in a customer support role

• Strong Track record of performance 

• Strong listening , written and verbal communication skills

• Customer focus and adaptability to different personality types

• Ability to multitask, set priorities and manage time effectively

• Must be fluent in English, proficiency in other languages is an advantage.

• Familiarity with working Freshdesk/Zendesk/Zoho Desk is desirable 

Senior Tech Lead specializing in FSM modules with over 7 years of experience in Field Dispatch and 2 years in FSM modules. Demonstrated ability to lead teams, implement FSM solutions, and optimize field service management processes to improve efficiency and service delivery

Intermediate Developer specializing in FSM modules with over 3 years of experience in Field Dispatch and 1 year in FSM modules. Skilled in developing and optimizing field service management solutions to enhance operational efficiency and service delivery.

Job Description for Drools developer -

• Hands on experience in design and development in Drools rule engine (minimum 1.5 years) and Core Java
• Exceptional ability to communicate with both technical and non-technical people
• Expertise in object oriented programming
• Experience in Deploying and supporting core and advanced features
• Good exposure to SQL and/or Oracle/ MySQL,
• Candidate should be well verse with Agile processes
• Strong ability to work collaboratively across diverse groups of business and technical stakeholders is required.

ROR :: JD

Immediate Joiner

• Having experience on Ruby on Rails.
• Strong SQL skills with MySQL or PostgreSQL
• Knowledge on MongoDB an advantage.
• Experience with TDD (test driven development) or RSpec.
• Having experience on REST/API.
• JRuby experience is an advantage
• Knowledge on Exilir and functional programming a plus and JRuby is an advantage.
• Experience using Git productively in a team environment.
• Experience into Amazon web services
• Knowledge on Jenkins is an advantage.
• Knowledge on Docker.
• Excellent analytical and problem-solving skills

Role Description for the 3 month internship:-

• Create multi-platform apps for iOS & Android using Google's new Flutter development framework
• Strong OO design and programming skills in DART and SDK Framework for building Android as well as iOS Apps.
• Good expertise in Auto Layout and adding constraints programmatically
• Must have experience of Memory management, caching mechanisms., Threading and Performance tuning.
• Familiarity with RESTful APIs to connect Android & iOS applications to back-end services
• Experience with third-party libraries and APIs
• Collaborate with the team of product managers, developers, to define, design, & deploy new features & functionality
• Build software that ensures the best possible usability, performance, quality, & responsiveness of features
• Work in a team following agile development practices (Scrum)
• Proficient understanding of code versioning tools such as Git, Mercurial, or SVN, and Project Management tool (JIRA)
• Utilize your knowledge of the general mobile landscape, architectures, trends, & emerging technologies
• Get Solid understanding of full mobile development life cycle and make use of the same
• Help Develop and Deploy Good Quality UI
• Solid understanding of the full mobile development life cycle.
• Good written, verbal, organizational and interpersonal skills
• Unit-test code for robustness, including edge cases, usability, and general reliability.
• Excellent debugging and optimization skills
• Strong design, development and debugging skills.

• Prepare, rewrite and edit copy to improve readability, or supervise others who do this work.
• Read copy or proof to detect and correct errors in spelling, punctuation, and syntax
• Plan the contents of publications according to the publication's style, editorial policy, and publishing requirements.
• Verify facts, dates, and statistics, using standard reference sources.
• Review and approve proofs submitted by composing room prior to publication production.
• Read, evaluate and edit manuscripts or other materials submitted for publication and confer with authors regarding changes in content, style or organization, or publication.
• Make manuscript acceptance or revision recommendations to the publisher.

Experience

• Able to perform edit/proofread independently and make the work done by the team members delivery ready
• Graduation / Post Graduation (Bsc/Msc) especially English savvy candidates with English, journalism. Excellent written communication skills Ability to structure sentences well.
• Postgraduate in any field of science/humanities; good command over the English language; an eye for detail; exposure to various style guides; readiness to meet daily/monthly productivity targets; and maintaining the expected quality norms

Desirable

• Good communication skills; team player; problem-solving skills; proactive and innovative
• Mandatorily must have experience in Language Editing, Level-2, Medical Journal, and also knowledge about QC.

Responsibilities 

- Responsible to translate the design wireframe to WordPress/Opencart/Ecommerce frameworks with the help of Component, Plugins and modules.

- Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)

- Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js)

- Responsible for handling WordPress and its components / plugins upgrade , customization / creation of web application and portal development independently.

- Should have a strong understanding of Logic and Data Structure.

- Passion for best design and coding practices and a desire to develop new bold ideas.

- Code and modify custom applications using CMS Platforms.

- Responsible for both back - end and front - end development , including Modifying WordPress themes and plugins.

- Strong MySQL database skills.

- Comfortable working with front - end technologies (HTML , CSS , Jquery , JavaScript)

- Experience of CMS like Wordpress , Opencart , Magento.

- The candidate should have a strong understanding of industry trends and content management systems.

- Experience with responsive and adaptive design is strongly preferred.

- Also , an understanding of the entire web development process , including design , development , and deployment is preferred.

- Having experience of WooCommerce Customization , WooCommerce develops / modify add - ons , WooCommerce API , Wordpress / WooCommerce Webhooks , WooCommerce Payment Gateway development and Wordpress API.