11+ Zendesk Jobs in Bangalore (Bengaluru) | Zendesk Job openings in Bangalore (Bengaluru)

Responsibilities

• Manage incoming calls, chat and emails from customers in a prompt and swift manner

• Identify & assess customer’s needs, clarify information and provide solutions and alternatives wherever applicable

• Manage and resolve customer complaints, escalate to concerned authority when necessary

• Build sustainable relationships and trust with customers through open and interactive communication

• Provide accurate & complete information to improve customer satisfaction leading to noticeable results

• Maintain records of every interaction and forward to concerned team member whenever necessary

Who can apply:

• Graduate from any stream
• 2+ years experience in a customer support role

• Strong Track record of performance 

• Strong listening , written and verbal communication skills

• Customer focus and adaptability to different personality types

• Ability to multitask, set priorities and manage time effectively

• Must be fluent in English, proficiency in other languages is an advantage.

• Familiarity with working Freshdesk/Zendesk/Zoho Desk is desirable 

Criteria

Mandatory

Strong Dremio / Lakehouse Data Architect profile

Mandatory (Experience 1) – 5+ years of experience in Data Architecture / Data Engineering, with minimum 3+ years hands-on in Dremio

Mandatory (Experience 2) – Strong expertise in SQL optimization, data modeling, query performance tuning, and designing analytical schemas for large-scale systems

Mandatory (Technical Skills 1) – Deep experience with cloud object storage (S3 / ADLS / GCS) and file formats such as Parquet, Delta, Iceberg along with distributed query planning concepts

Mandatory (Technical Skills 2) – Hands-on experience integrating data via APIs, JDBC, Delta/Parquet, object storage, and coordinating with data engineering pipelines (Airflow, DBT, Kafka, Spark, etc.)

Mandatory (Architecture) – Proven experience designing and implementing lakehouse architecture including ingestion, curation, semantic modeling, reflections/caching optimization, and enabling governed analytics

Mandatory (Governance) – Strong understanding of data governance, lineage, RBAC-based access control, and enterprise security best practices

Mandatory (Stakeholder Management) – Excellent communication skills with ability to work closely with BI, data science, and engineering teams; strong documentation discipline

Mandatory (Company) – Candidates must come from enterprise data modernization, cloud-native, or analytics-driven companies

📈 Key Responsibilities

● Lead implementation of Jodo in partner institutes

○ Own the entire process of onboarding a partner institute

○ Define ‘custom made’ offerings for the parents of a particular institute ○ Single point of contact between the Jodo institute partnerships team, institute management and Jodo inside sales team

● Account management:

Be responsible for ‘anything and everything’ in the partner institutes

○ Be responsible for parent outreach in the institutes

○ Strategize and execute plans for customer acquisition along with the management – events, referrals etc.

○ P&L owner of allocated accounts

○ Take lead in selling and implementing Jodo’s full suite of financial and payment solutions in the partner institutes

📃Requirements

● 1-3 years of experience in project management, operations, revenue growth

● Freshers from top tier colleges (IITs, NITs, BITS etc.)

● Track record of outperformance / over-achieving targets in previous workplaces

● Experience in leading initiatives and delivering results in a time-bound manner 🤩 Benefits

● Competitive salary, with a strong revenue-based incentive structure

● Opportunity to be part of the early stage fintech start-up and make an impact

● Work with colleagues from strong backgrounds & hungry to succeed ● High performers in this role will be given additional exposure

🔎 What are we looking for?

● Self-starter with a high sense of ownership → Comfortable to work with minimal supervision ● Hungry to learn and grow → Passion to learn & be a better version of oneself; motivated to succeed

● Bias for action → Have the temperament to experiment and execute in uncertainty

● Hustler → Ability to generate resources to solve a problem

● Intellectual honesty → Always seeking and presenting truth irrespective of personal POV or beliefs

● Mission-oriented → Deeply care about delivering value and making an impact on customer’s lives

Why This Role Matters

We’re looking for a Principal Engineer to lead the architecture and execution of our GenAI-powered, self-serve marketing platforms. You will work directly with the CEO to shape, build, and scale products that change how marketers interact with data and AI. This is intrapreneurship in action — not a sandbox innovation lab, but a real-world product with traction, velocity, and high stakes.

What You'll Do

• Co-own product architecture and direction alongside the CEO.
• Build GenAI-native, full-stack platforms from MVP to scale — powered by LLMs, agents, and predictive AI.
• Own the full stack: React (frontend), Node.js/Python (backend), GCP (infra), BigQuery (data), and vector databases (AI).
• Lead a lean, high-caliber team with a hands-on, unblock-and-coach mindset.
• Drive rapid iteration with rigor, balancing short-term delivery with long-term resilience.
• Ensure scalability, observability, and fault tolerance in multi-tenant, cloud-native environments.
• Bridge business and tech — aligning execution with evolving user and market insights.

What You Bring

• 8–12 years of experience building and scaling full-stack, data-heavy or AI-driven products.
• Fluency in React, Node.js, and Google Cloud (Functions, BigQuery, Cloud SQL, Airflow, etc.).
• Hands-on experience with GenAI tools (LangChain, OpenAI APIs, LlamaIndex) is a bonus.
• Track record of shipping products from ambiguity to impact.
• Strong product mindset — your goal is user value, not just elegant code.
• Architectural leadership with ownership of engineering rigor and scaling best practices.
• Startup or founder DNA — you’ve built things from scratch and know how to move fast without breaking things.

Who You Are

• A former founder, senior IC, or tech lead who’s done zero-to-one and 1-to-n scaling.
• Hungry for ownership and velocity — frustrated by bureaucracy or stagnation.
• You code because you care about solving real problems for real users.
• You’re pragmatic, hands-on, and grounded in first principles.
• You understand that great software isn't just shipped — it's hardened, maintained, and evolves with minimal manual effort.
• You’re open to evolving into a founding engineer role with influence over the tech vision and culture.

What You Get

• Equity in a high-growth product-led startup.
• A chance to build global products out of India with full-stack and GenAI innovation.
• Access to high-context decision-making and direct collaboration with the CEO.
• A tight, ego-free team and a culture that values clarity, ownership, learning, and candor.

Why YOptima?

YOptima is redefining how leading marketers unlock growth through full-funnel, AI-powered media solutions. As part of our growth journey, this is your opportunity to own the growth charter for leading brands and agencies globally and shape the narrative of a next-generation marketing platform.

Ready to lead, build, and scale?

We’d love to hear from you.

What your day job looks like at GroupM:

• Develop strong relationships with counterparts in GroupM regional teams (Europe, U.S., Asia)
• Support the training and growth of your team
• Enforce retail/ecomm. best practices with a focus on platform expertise, consistency, and quality of work delivery
• Be accountable for consistent work delivery to GroupM regional teams by ensuring a high quality of output
• Serve as point of escalation for your team and take ownership of resolving any issue
• Provide career development and coaching for your team
• Line manage 2-5 direct reports
• Provide timely and actionable feedback to the team to aid in their development, improvement, and progress. Provide awareness and recognition for jobs well done
• Present strong and effective communication across all levels

What you’ll bring:

• You are proficient in English
• You have 5+ year experience of planning and managing retail Search campaigns
• You have a high-level knowledge of retail Search platforms and third-party tools (Google Merchant Centre (Shopping Campaigns), Helium10, AMS, Kroger, Walmart, Pacvue, Instacart)
• You have expertise of handling online portal sellers on multi-channel, multi-platform model
• You have a strong hold on feed creation, feed management, Listing of products on all platforms, maintaining hygiene across all portals
• You possess strong analytical skills and a natural affinity for numbers to optimize for results
• You can examine raw data, draw conclusions and develop actionable recommendations as needed
• You have experience maintaining quality standards at scale
• You have experience providing service to local teams from a centralized location
• You have a passion for everything digital, with an active interest and understanding of online advertising industry trends
• You have excellent communication skills, both verbal and written
• You are proficient in Microsoft Excel and Google Sheets

 Job Description: AI/ML Engineer

Location: Bangalore (On-site)  

Experience: 2+ years of relevant experience

About the Role:

We are seeking a skilled and passionate AI/ML Engineer to join our team in Bangalore. The ideal candidate will have over two years of experience in developing, deploying, and maintaining AI and machine learning models. As an AI/ML Engineer, you will work closely with our data science team to build innovative solutions and deploy them in a production environmen

 Key Responsibilities:

- Develop, implement, and optimize machine learning models.

- Perform data manipulation, exploration, and analysis to derive actionable insights.

- Use advanced computer vision techniques, including YOLO and other state-of-the-art methods, for image processing and analysis.

- Collaborate with software developers and data scientists to integrate AI/ML solutions into the company's applications and products.

- Design, test, and deploy scalable machine learning solutions using TensorFlow, OpenCV, and other related technologies.

- Ensure the efficient storage and retrieval of data using SQL and data manipulation libraries such as pandas and NumPy.

- Contribute to the development of backend services using Flask or Django for deploying AI models.

- Manage code using Git and containerize applications using Docker when necessary.

- Stay updated with the latest advancements in AI/ML and integrate them into existing projects.

Required Skills:

- Proficiency in Python and its associated libraries (NumPy, pandas).

- Hands-on experience with TensorFlow for building and training machine learning models.

- Strong knowledge of linear algebra and data augmentation techniques.

- Experience with computer vision libraries like OpenCV and frameworks like YOLO.

- Proficiency in SQL for database management and data extraction.

- Experience with Flask for backend development.

- Familiarity with version control using Git.

 Optional Skills:

- Experience with PyTorch, Scikit-learn, and Docker.

- Familiarity with Django for web development.

- Knowledge of GPU programming using CuPy and CUDA.

- Understanding of parallel processing techniques.

Qualifications:

- Bachelor's degree in Computer Science, Engineering, or a related field.

- Demonstrated experience in AI/ML, with a portfolio of past projects.

- Strong analytical and problem-solving skills.

- Excellent communication and teamwork skills.

 Why Join Us?

- Opportunity to work on cutting-edge AI/ML projects.

- Collaborative and dynamic work environment.

- Competitive salary and benefits.

- Professional growth and development opportunities.

If you're excited about using AI/ML to solve real-world problems and have a strong technical background, we'd love to hear from you!

Apply now to join our growing team and make a significant impact!

Zycus is looking for an Angular Developer, who is motivated to combine the art of design with the art of programming. Responsibilities include implementing visual elements and their behavior with user interactions. You will work with both front-end and back-end web developers to build all client-side logic. You will also be bridging the gap between the visual elements and the server-side infrastructure, taking an active role on both sides, and defining how the application looks and functions. We are looking for candidates with strong experience in Angular (latest version), JavaScript or coffeescript,HTML5,CSS3,jquery,ajax. If you are a frontend or full stack developer with a strong experience in Angular , then you could be the best fit for the role!

Roles & Responsibilities

• Understanding the flow of code and how it interacts with different components.
• Understanding design documents, requirements, and product objectives.
• Good analytical skills and innovative mind.
• Understand Source code management.
• Excellent communication skills.

External Skills And Expertise

• Total experience of 5 - 9 years
• Experience on Angular 2+·
• Strong understanding of JavaScript, object-oriented JS, its quirks, and workarounds·
• Strong hands on experience in JavaScript· Strong proficiency with JavaScript or CoffeeScript depending on your technology stack.·
• Good understanding of server-side CSS preprocessors such as Stylus, Less·
• Basic understanding of web markup, including HTML5 and CSS3· Good understanding of asynchronous request handling, partial page updates, JQuery, and AJAX·
• Proficient understanding of cross-browser compatibility issues and ways to work around such issues· Familiarity with JavaScript module loaders, such as Require.js and AMD·
• Proficient understanding of code versioning tools, such as SVN· Good understanding of browser rendering behaviour and performance

Job Description

We are looking for a great Java Developer who is passionate about working in the Microsoft tech stack using Java. Your primary focus will be on developing common reusable components and implementing them following well-known best practices. You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Thus, a commitment to collaborative problem solving and an attitude to learn is essential. 

Job Responsibilities: 

• Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance.
• Contribute in all phases of the development lifecycle.
• Write well designed, testable, efficient code.
• Prepare and produce releases of software components.
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.
• Design and develop dockerised microservices for cloud 

Required skills and experience include:

• BS in Computer Science or other field of study and applicable work experience.
• Most likely 3-5 years of experience on Java Web Development.
• Experience in developing Microservices for cloud (Azure/AWS/GCP) is preferred
• Experience in Spring Framework (Spring boot, spring Batch), Spring MVC, Microservice model, RESTful web services
• Experience in databases like SQL Server, Oracle, PostgreSQL, MySQL, MongoDB is desired.
• Should have hands-on experience on Hibernate, JPA or MyBatis or any other persistence framework.
• Must have strong teamwork orientation and the ability to foster collaboration within and across teams 
• Knowledge of Maven/gradle
• Knowledge of Docker, Kubernetes 
• Good Communication skills ( English)

Primary Skills(Mandatory)

Core and Advanace Java 1.8 , Web and Microservice development using java (Jsp, Servlet, Spring boot, Spring MVC), Restful Web Services, Spring framework, RDBMS (Postgres, Mssql server), Hibernate 

Secondary Skills

Java script, Frontend web development - (Angular,nodejs) ( Not mandatory)

Additional Information

• Should have experience of working in any previous IT Software company 
• Any additional certification will be a plus
• Comfortable working from Office.

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing customer-facing UI and back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.

• Administer compensation and benefit plans
• Assist in talent acquisition and recruitment processes
• Conduct employee onboarding and help organize training & development initiatives
• Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise
• Promote HR programs to create an efficient and conflict-free workplace
• Assist in development and implementation of human resource policies
• Undertake tasks around performance management
• Gather and analyze data with useful HR metrics, like time to hire and employee turnover rates 
  • Organize quarterly and annual employee performance reviews
  • Maintain employee files and records in electronic and paper form
  • Enhance job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team building activities
  • Ensure compliance with labor regulations

    Requirements

    • Proven experience as an HR Generalist
    • Understanding of general human resources policies and procedures
    • Good knowledge of employment/labor laws
    • Outstanding knowledge of MS Office; HRIS systems 
    • Excellent communication and people skills
    • Aptitude in problem-solving
    • Desire to work as a team with a results driven approach
    • Additional HR training will be a plus