11+ Zendesk Jobs in Bangalore (Bengaluru) | Zendesk Job openings in Bangalore (Bengaluru)

Responsibilities

• Manage incoming calls, chat and emails from customers in a prompt and swift manner

• Identify & assess customer’s needs, clarify information and provide solutions and alternatives wherever applicable

• Manage and resolve customer complaints, escalate to concerned authority when necessary

• Build sustainable relationships and trust with customers through open and interactive communication

• Provide accurate & complete information to improve customer satisfaction leading to noticeable results

• Maintain records of every interaction and forward to concerned team member whenever necessary

Who can apply:

• Graduate from any stream
• 2+ years experience in a customer support role

• Strong Track record of performance 

• Strong listening , written and verbal communication skills

• Customer focus and adaptability to different personality types

• Ability to multitask, set priorities and manage time effectively

• Must be fluent in English, proficiency in other languages is an advantage.

• Familiarity with working Freshdesk/Zendesk/Zoho Desk is desirable 

Should have at least 1 to 3 years of project/program management experience in Financial Services/Banking/NBFC/Fintech companies only.

Hands-on proficiency in data analysis and SQL querying, with ability to work on large datasets

Ability to lead end-to-end implementation projects and manage cross-functional teams effectively.

Experience in process analysis, optimization, and mapping for operational efficiency.

Strong client-facing communication and stakeholder management capabilities.

Good expertise in financial operations processes and workflows with proven implementation experience.

About the role:-

As a Business Development Associate, you will play a crucial role in driving the growth and success of our company. You will be responsible for identifying new business opportunities, building and maintaining client relationships, and contributing to the overall strategic development of the organization. This role requires a dynamic individual with excellent communication skills, a strategic mindset, and the ability to thrive in a fast-paced, results-driven environment.

Designation - Business Development Associate

Required work experience - 1 to 3 Years Experience

Job Type - Full-time/ Permanent

Location - Gurugram , Haryana 

CTC - Upto 8.4LPA

Responsibilities:-

• Market Research and Analysis - Conduct thorough market research to identify potential clients, industry trends, and competitive landscape.
• Lead Generation - Generate leads through various channels, including cold calling, networking events, and digital platforms.
• Goal Setting and Reporting - Achieving and maintain the monthly, quarterly, and annual sales targets.
• Excellent and proficient verbal and written English communication skills.
• A passion for sales and target achievement
• Experience in Sales is a must.
• Preliminary knowledge of LSQ.

Qualifications:-

• A minimum of 1 - 3 Years of experience in the EdTech industry, plus experience in B2C sales is a must.
• An undergraduate degree in any stream , (Preferred stream - B. Tech, Bachelor's degree in Business, Marketing, or a related field.)
• Proven experience in business development, sales, or a related role.
• Strong communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a team.
• Goal-oriented with a track record of meeting and exceeding targets.
• Knowledge of the industry and market trends.

We're Hiring for Golang Developer (2–4 years experience)

Company: Tradelab Technologies

Location: Bangalore (Preferred candidates from Bangalore or nearby locations only)

We are looking for a Golang Developer with strong experience in backend development, microservices, and system-level programming. The role involves contributing to high-performance trading systems, low-latency architecture, and scalable backend solutions.

Key Responsibilities

• Develop and maintain backend services using Golang

• Build scalable, secure and high-performance microservices

• Work with REST APIs, WebSockets, message queues and distributed systems

• Collaborate with DevOps, frontend and product teams for smooth delivery

• Optimize performance, troubleshoot issues and ensure system stability

Skills & Experience Required

• 2–4 years of experience in Golang development

• Strong fundamentals in data structures, concurrency and networking

• Experience with MySQL/Redis/Kafka or similar technologies

• Understanding of microservices, APIs and cloud environments

• Experience in fintech/trading systems is a plus

If you are passionate about backend engineering and want to work on fast, scalable trading systems.

Job Description: Python Automation Engineer Location: Bangalore (Office-based) Experience: 1–2 Years Joining: Immediate to 30 Days Role Overview We are looking for a Python Automation Engineer who combines strong programming skills with hands-on automation expertise. This role involves developing automation scripts, designing automation frameworks, and contributing independently to automation solutions, with leads delegating tasks and solution directions. The ideal candidate is not a novice—they have solid real-world Python experience and are comfortable working across API automation, automation tooling, and CI/CD-driven environments. Key Responsibilities Design, develop, and maintain automation scripts and reusable automation frameworks using Python Build and enhance API automation for REST-based services and common backend frameworks Independently own automation tasks and deliver solutions with minimal supervision Collaborate with leads and engineering teams to understand automation requirements Maintain clean, modular, and scalable automation code Occasionally review automation code written by other team members Integrate automation suites with CI/CD pipelines Package and ship automation tools/frameworks using containerization Required Skills & Qualifications Python (Core Requirement) Strong, in-depth hands-on experience in Python, including: Object-Oriented Programming (OOP) and modular design Writing reusable libraries and frameworks Exception handling, logging, and debugging Asynchronous concepts, performance-aware coding Unit testing and test automation practices Code quality, readability, and maintainability API Automation Strong experience automating REST APIs Hands-on with common Python API libraries (e.g., requests, httpx, or equivalent) Understanding of API request/response handling, validations, and workflows Familiarity with different backend frameworks and fast APIs DevOps & Engineering Practices (Must-Have) Strong knowledge of Git Experience with CI/CD tools (Jenkins, GitHub Actions, GitLab, or similar) Ability to integrate automation suites into pipelines Hands-on experience with Docker for shipping automation tools/frameworks Good-to-Have Skills UI automation using Selenium (Page Object Model, cross-browser testing, headless execution) Exposure to Playwright for UI automation Basic working knowledge of Java and/or JavaScript (reading, writing small scripts, debugging) Understanding of API authentication, retries, mocking, and related best practices Domain Exposure Experience or interest in SaaS platforms Exposure to AI / ML-based platforms is a plus What We’re Looking For A strong engineering mindset, not just tool usage Someone who can build automation systems, not only execute test cases Comfortable working independently while aligning with technical leads Passion for clean code, scalable automation, and continuous improvement SKILLA IN 1 WORKKD TO PUT IN KEYSKILL SECTION 

• Developing models and business logic (e. g. transactions, payments, diet plan, search, etc).
• Architecting servers and services that enable new product features.
• Building out newly enabled product features.
• Monitoring system uptime and errors to drive us toward a high-performing and reliable product.
• Take ownership and understand the need for code quality, elegance, and robust infrastructure.
• Worked collaboratively on a software development team.
• Built scalable web applications.

Skills:

• Minimum 4 years of industry or open-source experience.
• Proficient in at least one OO language: Python(preferred)/Golang/Java.
• Writing high-performance, reliable and maintainable code.
• Good knowledge of database structures, theories, principles, and practices.
• Experience working with AWS components [EC2, S3, RDS, SQS, ECS, Lambda]

Job Purpose and Impact

The DevOps Engineer is a key position to strengthen the security automation capabilities which have been identified as a critical area for growth and specialization within Global IT’s scope. As part of the Cyber Intelligence Operation’s DevOps Team, you will be helping shape our automation efforts by building, maintaining and supporting our security infrastructure.

Key Accountabilities

• Collaborate with internal and external partners to understand and evaluate business requirements.
• Implement modern engineering practices to ensure product quality.
• Provide designs, prototypes and implementations incorporating software engineering best practices, tools and monitoring according to industry standards.
• Write well-designed, testable and efficient code using full-stack engineering capability.
• Integrate software components into a fully functional software system.
• Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
• Proficiency in at least one configuration management or orchestration tool, such as Ansible.
• Experience with cloud monitoring and logging services.

Qualifications

Minimum Qualifications

• Bachelor's degree in a related field or equivalent exp
• Knowledge of public cloud services & application programming interfaces
• Working exp with continuous integration and delivery practices

Preferred Qualifications

• 3-5 years of relevant exp whether in IT, IS, or software development
• Exp in:
•  Code repositories such as Git
• Scripting languages (Python & PowerShell)
• Using Windows, Linux, Unix, and mobile platforms within cloud services such as AWS
• Cloud infrastructure as a service (IaaS) / platform as a service (PaaS), microservices, Docker containers, Kubernetes, Terraform, Jenkins
• Databases such as Postgres, SQL, Elastic

Job Description:

- Experience as a Web Methods Developer with both MFT and JDBC adapter 

experience​

- Experience in Web Methods Integration 9.x, 10.x/above.​

- AS2 transmission with partners.​

- Working experience in webMethods designer, Integration Server, Web Services 

(REST, SOAP), pub-sub model, JMS, SAP adapter, SFDC adapter, AS400 adapter, 

Web Methods Test Suit and MQ Adapters.​

- Hands on building BPM and TN integrations. Must have built process models in 

deployed them till production.​

- Hands on CAF. Must have built custom pages on CAF and deployed then till 

production.​

- Knowledge on Scrum methodology.​

- Basic Fundamental understanding, logical reasoning, problem solving approach.​

- Excellent communication.​

- Good Problem Solving approach 

Primary Skills :

- Experience as a Web methods Developer with both MFT and JDBC adapter 

experience​

- RESTful service development​

- In-depth ESB knowledge​

- Experience in SAP adapters

Tech Stack :

ANGULARJS, NODEJS, REQUIREJS, EXPRESSJS, HTML5, CSS3, JAVASCRIPT, AJAX, REST API, JQUERY, POSTGRESQL/MYSQL, MVC FRAMEWORK, MICROSERVICES ARCHITECTURE

Responsibilities:

• Design and build advanced applications
• Work with outside data sources and APIs
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Work on bug fixing and improving application performance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency
• Building reusable code and libraries for future use
• Optimization of the application for maximum speed and scalability
• Implementation of security and data protection
• Able to understand and create Documentation according to Client requirement.

Requirements:

• Ability to write clean, commented and maintainable code.
• Basic understanding of microservices.
• Basic understanding in designing, architecting, developing enterprise class products and solutions.
• Basic understanding of MVC frameworks.
• Good understanding of front-end technologies and platforms, such as JavaScript, HTML5, and CSS3.
• Understanding accessibility and security compliance.
• User authentication and authorization between multiple systems, servers, and environments.
• Integration of multiple data sources and databases into one system.
• Basic understanding data migration, transformation, and scripting.
• Understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform.
• Basic understanding of a back-end programming concepts.
• Basic understanding of code versioning tools, such as Git.
• Proper understanding of OOPS concepts.
• Creating database schemas that represent and support business processes.
• Understanding of startup culture.
• Good team player, Quick learner.