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Zendesk Jobs in Bangalore (Bengaluru)

11+ Zendesk Jobs in Bangalore (Bengaluru) | Zendesk Job openings in Bangalore (Bengaluru)

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Stan

at Stan

Pragya Singh
Posted by Pragya Singh
Bengaluru (Bangalore)
2 - 3 yrs
₹2.4L - ₹3.2L / yr
Customer Support
Zendesk
Customer Relationship Management (CRM)
Technical support
Communication Skills
+2 more

Responsibilities

  • Manage incoming calls, chat and emails from customers in a prompt and swift manner
  • Identify & assess customer’s needs, clarify information and provide solutions and alternatives wherever applicable
  • Manage and resolve customer complaints, escalate to concerned authority when necessary
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate & complete information to improve customer satisfaction leading to noticeable results
  • Maintain records of every interaction and forward to concerned team member whenever necessary

Who can apply:

  • Graduate from any stream
  • 2+ years experience in a customer support role
  • Strong Track record of performance 
  • Strong listening , written and verbal communication skills
  • Customer focus and adaptability to different personality types
  • Ability to multitask, set priorities and manage time effectively
  • Must be fluent in English, proficiency in other languages is an advantage.
  • Familiarity with working Freshdesk/Zendesk/Zoho Desk is desirable 
Read more
Deqode

at Deqode

1 recruiter
Apoorva Jain
Posted by Apoorva Jain
Bengaluru (Bangalore)
6 - 10 yrs
₹5L - ₹18L / yr
skill iconJava
skill iconSpring Boot
Spring
Microservices
skill iconAmazon Web Services (AWS)

Responsibilities

  • Provide technology contributions in
  • Working in an agile development environment
  • Translating business requirements into low-level application design
  • Application code development through a collaborative approach
  • Doing Full-scale unit testing
  • Applying test-driven and behaviour-driven development (TDD/BDD) QA concepts
  • Applying continuous integration and continuous deployment (CI/CD) concepts

Soft Skills

  • Should be able to contribute as an individual contributor
  • Should be able to execute his/her responsibility independently
  • Excellent problem-solving skills and attention to detail.
  • Focus on self-planning activities
  • Firm with communication skills

Mandatory Skills

  • Java, Spring Boot, Python and relational / non-relational databases
  • Container orchestration - Kubernetes, Docker
  • Development experience in Linux environment
  • Modern SDLC tooling (Maven, Git)
  • Micro services design-oriented application development and deploying the same using Container orchestration in the cloud environment
  • Understanding CI/CD pipeline & related system development environment

Nice-to-have Skills

  • Front-end technologies (JavaScript, HTML5, CSS, Angular)


Read more
Gipfel & Schnell Consultings Pvt Ltd
Aravind Kumar
Posted by Aravind Kumar
Bengaluru (Bangalore)
3 - 8 yrs
Best in industry
Software Testing (QA)
Test Automation (QA)
Appium
Selenium
skill iconJava
+11 more

Minimum 4 to 10 years of experience in testing distributed backend software architectures/systems.

• 4+ years of work experience in test planning and automation of enterprise software

• Expertise in programming using Java or Python and other scripting languages.

• Experience with one or more public clouds is expected.

• Comfortable with build processes, CI processes, and managing QA Environments as well as working with build management tools like Git, and Jenkins

. • Experience with performance and scalability testing tools.

• Good working knowledge of relational databases, logging, and monitoring frameworks is expected.

Familiarity with system flow like how they interact with an application Eg. Elasticsearch, Mongo, Kafka, Hive, Redis, AWS

Read more
SugarBox Networks

at SugarBox Networks

2 recruiters
Anjum Shaikh
Posted by Anjum Shaikh
Bengaluru (Bangalore), Mumbai
8 - 10 yrs
₹10L - ₹15L / yr
Linux administration
Shell Scripting
skill iconPython
Scripting
Ansible
Key Skill Requirements

Experience Install, Configure, Maintain & Lifecycle Management of Linux Systems
Experience in Building & Maintaining File Systems, Storage Volumes including LVM concepts, LUNs, Swap etc
Expert hands on Knownledge on Bash/Shell or Python scripting
Build and maintain container orchestration platform (Docker) using Kubernetes, Openshift, Micro k8s or similar
Develop and maintain automated processes, tools, and documentation in support of Docker and Kubernetes container orchestration platform
Ability to perform automated infrastructure code test, integration, deployment, and assurance using DevOps and CI/CD methodologies for e.g. Jenkins, Gitlab is a plus
Automation/Configuration Management with Ansible or Puppet and scripting
Strong background in linux networking ( ip, iptables, ipsec )
Strong knowledge on configuration of diverse subsystems (systemd, printers, graphic adapters, networking, SELinux, firewalls…etc)
Strong knowledge on Storage Concepts - NAS, NFS, SAN, RAID, ZFS
Knowledge on creation and maintenance of repositories (intranet and internet)
Hands on with Installation procedures: yum, kickstart, anaconda, plymouth
UEFI/ legacy BIOS: How to boot, how to make a medium bootable, handling of keys etc.
Strong Knowledge of wide variety of open source technologies/tools and cloud services
Strong Knowledge of best practices and IT operations in an always-up, always-available service
Experience in Server Virtualisation Technology mainly in VMware vSphere, vCenter, vSAN etc, Proxmox is a plus
Experience in Setting Up DNS Bind and LDAP Directory Services is a plus
Experience in using Atlassian toolchains – Jira & Confluence is a plus
Knowledge on Ceph Storage technology is a plus


Roles & Responsibilities

Focusing on troubleshooting challenging, complex, critical, and sensitive customer issues within our product portfolio
Delivers Tier 2/3 software support services to internal clients to resolve multi-product/platform problems, and/or questions relating to LINUX/Ubuntu, Ansible, Scripting, Kubernetes and other Virtulisation/Orchestration techniques
Fully support, design ,configure, maintain datacenter Infra
Hardening of OS and applications as per the policy and maintaining system checklist.
Monitoring daily operations, including server hardware, software, and operating systems.
Applies diagnostic techniques to identify problems, investigates causes and recommends solutions to correct failures.
Conducts root cause analysis of recurring problems or major/minor incidents.
Prepares, approves and coordinates the implementation of technical documentation and ensures that technical and client (internal/external) documentation is clear, current, accurate and complete.
May identify relevant training needs and may conduct training sessions for other team members as appropriate.
May participate or lead defined projects activities. Initiates process improvements for internal and external clients.
Good analytical, troubleshooting and problem-solving skills
Good communication and collaboration skills
Interacts with internal stakeholders in person or by telephone as and when required
Flexibility to provide after-work hours and weekend on-call support as and when required
Read more
VeeTechnologies
Bengaluru (Bangalore)
1 - 6 yrs
₹2L - ₹5L / yr
cold calling
Lead Generation
B2B Marketing
Inside Sales
US region

Skills required:

  • Excellent analytical and Communication Skills.
  • Willingness to be a team player and show initiative where needed.
  • Excellent Man Management, PR and Customer Relationship Management, Keen Business sense and Eye for details.
  • Good Experience in B2B Sales
  • Excellent Planning & Business Presentation Skills to interact Management, teams, and clients.

 

Job Description:

  • Scan the market for business opportunities
  • Develop strategies for marketing of Company’s services
  • Collect and analyze market intelligence
  • Work on Online database tools and business promotions
  • Generate Leads and make cold calls
  • Develop and document / prepare documents for marketing
  • Develop contacts for business promotion
  • Participate in promotional activities like trade fairs, seminars, etc
  • Co-ordinate with Advertising companies for direct marketing
  • Prepare RFIs ,RFPs and RFQs
  • Meet KRA’s to obtain business growth numbers and revenue aligned as per the Corporate Strategic Policy deployment plan for the verticals assigned
  • Maintain daily report on the work progress using the Corporate Internal system and procedures in In4 – Sales and Marketing Modules.
Read more
Advertising platform for mobile games and apps.(GG1)

Advertising platform for mobile games and apps.(GG1)

Agency job
via Multi Recruit by Ayub Pasha
Bengaluru (Bangalore)
1.5 - 4 yrs
₹12L - ₹14L / yr
skill iconPython
skill iconJava
Appium
skill iconPostman
Fiddler
+2 more
  • Work with our proprietary Java and Kotlin based SDK to find performance and functionality-related issues.
  •  Working with in-house Dashboards to perform testing of UI and APIs.
  • Collaborating with teams to create test documents.
  • Planning and task management in congruence with the Leadership Team.

 

WHAT ARE WE LOOKING FOR?

 

  • Expertise in testing different QA Methodologies black box, white box, and gray box for both web UIs and backends both manually and automation.
  • Ability to code and maintain back-end automation frameworks written in distributed programming languages such as Python.
  • Ability to automate Android applications using tools such as Appium.
  • Hands-on experience on API testing and testing tools like Postman, Rest-Assured, or other API testing tools.
  • Experience working with Proxy tools like Charles Proxy, Fiddler.
  • Excellent in test strategizing, planning, estimation, execution, and reporting.
  • Working knowledge of Agile scrum methodologies Strong debugging, problem-solving, interpersonal and troubleshooting skills.

 

SKILLS AND ABILITIES:

  • Python or Java Appium
  •  Rest-Assured or Postman
  • Fiddler or Charles Proxy
  • Black Box testing
  • White Box testing

 

WHAT'S IN IT FOR YOU?

  • An opportunity to be a part of a fast scaling start-up in the AdTech space that offers unmatched services and products.
  • To work with a team of young enthusiasts who are always upbeat and self-driven to achieve bigger milestones in shorter time spans.
  •  A workspace, that is wide open as per open door policy at the company, located in the happening center of Bangalore
  • A well-fed stomach makes the mind work better and therefore- free lunch with a wide variety on all working days of the week, a stocked up pantry to satiate your want for munchies, a Foosball table to burst stress and above all a great working environment.
  • We believe that we grow as you grow. Once you are a part of our team, your growth also becomes essential to us, and in order to make sure that happens, there are timely formal and informal feedback sessions.

 

Read more
Streetmark

Streetmark

Agency job
via STREETMARK Info Solutions by Mohan Guttula
Remote, Bengaluru (Bangalore), Chennai
3 - 9 yrs
₹3L - ₹20L / yr
SCCM
PL/SQL
APPV
Stani's Python Editor
AWS Simple Notification Service (SNS)
+3 more

Hi All,

We are hiring Data Engineer for one of our client for Bangalore & Chennai Location.


Strong Knowledge of SCCM, App V, and Intune infrastructure.

Powershell/VBScript/Python,

Windows Installer

Knowledge of Windows 10 registry

Application Repackaging

Application Sequencing with App-v

Deploying and troubleshooting applications, packages, and Task Sequences.

Security patch deployment and remediation

Windows operating system patching and defender updates

 

Thanks,
Mohan.G

Read more
VDart Digital

at VDart Digital

2 recruiters
Praveen Vasudev
Posted by Praveen Vasudev
Bengaluru (Bangalore), Chennai, trichy
10 - 15 yrs
₹15L - ₹18L / yr
Appian
Unqork
Presales
Solution architecture
Insurance
+2 more

Role: Appian/Unqork Senior Solution Architect/Practice Lead

Experience: 5+ Years

Location: Trichy / Bangalore /Chennai (Post Covid)

Shift: US EST or CST

Responsibilities

  • Provide pre-sales technical/functional support to prospective clients and customers with minimal supervision
  • Work with sales to create and submit proposals, promote sales effort by helping customers leverage low code/no code tools for software development life cycle
  • Build a solution delivery team
  • Provide day-to-day guidance and technical leadership to a team of Appian/Unqork (or other low code/no code platform) Administrators, Developers, and Data Architects.
  • Act as the technical lead, leading interactions with customer business and technical teams
  • Work closely and collaboratively with the project team to deliver on project scope
  • Works collaboratively with the Client and Team to articulate the vision and outcomes of the project and each release, and translating that vision into an actionable plan; Effectively manage customer expectations
  • Develop guidance on Release Management process, working with Team and Client
  • Serve as the day-to-day Technical POC for VDart team
  • Plan and coordinate release logistics with other application teams and Stakeholders, identifying and accounting for dependencies
  • Contribute with original, creative thinking related to solving customer issues, creating relevant features, and advancing Appain/Unqork low code/no code automation tool strategy
  • Lead detailed discovery and scoping calls
  • Work closely with sales to review requirements and develop value-focused proposals
  • Describe the benefits and value of integrating Appian/Unqork low code/no code tools to integrate into a customers’ SDLC

Skills and Qualifications

  • Bachelor (BS) of Science degree in Computer Science, Engineering, Mathematics, Business, Management or equivalent disciplines.
  • Certification in Appian or Unqork
  • 7+ years of IT experience, including full cycle software/web development and release management/implementation knowledge
  • 4+ years' experience in a technical leadership position with prior experience supervising  and leading teams
  • 2+ years' experience of successful implementations of very large Appian or Unqork solutions
  • Technical leadership in implementing enterprise-class application delivery
  • Experience with Agile development methodologies
  • Excellent writing, presentation, negotiation and communication skills
  • Strong analytical and organizational skills
  • Ability to manage and prioritize multiple tasks simultaneously
  • Ability to explain technical content to non-technical, business stakeholders
  • Prior experience developing proposals to respond to customer needs preferred
Read more
Noon Academy

Noon Academy

Agency job
via Beiing by Divya R
Bengaluru (Bangalore)
7 - 19 yrs
₹35L - ₹100L / yr
User Experience (UX) Design
Adobe Photoshop
skill iconAdobe Illustrator
Sketch
We are looking for an experienced user-experience (UX) designer able to understand our business requirements (and any technical limitations), as well as be responsible for conceiving and conducting user research, interviews, and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups, and prototypes.

He will also be expected to design the overall functionality of the product, and in order to ensure great user experience, iterate upon it in accordance with user-testing. You will be part of the product team work closely with users, engineers, and UI designers to build and refine our product.

In this role, you should be an analytical and creative designer who is able to grasp user needs and solve problems. A strong portfolio of successful UX and other technical projects is essential. Ultimately, you will make our product more user-friendly and intuitive to attract and retain customers. 

The position is based out of Bangalore, India  

What You’ll Do

● Make strategic design and user-experience decisions related to core, and new, functions and features. ● Take a user-centered design approach and rapidly test and iterate your designs. ● Collaborate with other team members and stakeholders. ● Ask smart questions, take risks and champion new ideas. ● Own big design projects (think social platforms, new design tools, and other high-impact projects) ● Work directly with our engineers, delivering them product specs and assets ● Work directly with other designers to envision and iterate the concept ● Contribute to high-level strategic decisions with the rest of the team ● Compile research and create user flows ● Design mockups and high-fidelity user interfaces ● Understand product specifications and user psychology ● Conduct concept and usability testing and gather feedback ● Create personas through user research and data ● Define the right interaction model and evaluate its success ● Find creative ways to solve UX problems (e.g. usability, findability). Identify design problems and devise elegant solutions. ● Developing an iconic and beloved identity for a high-profile startup as it launches and grows. (Think Zomato, Uber, Tesla, Flipkart)
  What You’ll Need  ● Six or more years of UX design experience. ● Solid grasp of Information architecture, interaction design, information design, and usability testing ● A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns. ● Expertise in standard UX software such as Sketch, OmniGraffle, Axure, InVision, UXPin, Balsamiq, Framer, or any related software is a must. Basic HTML5, CSS3, and JavaScript skills are a plus. ● Ability to work with users to understand detailed requirements and design complete user experiences that meet client needs and vision. ● Ability to iterate designs and solutions efficiently and intelligently. ● Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients. ● Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications. ● Solid design background with an obsessive eye for visual and interaction details ● Self-motivated and able to efficiently run with a project without close supervision ● Background in project management and research

Job Perks

● Work directly with the founding members of Noon Academy. ● Flexible work hours. ● Full freedom to explore and engineer in the best way.
Read more
Dcoder

at Dcoder

2 recruiters
Amit Kumar
Posted by Amit Kumar
Bengaluru (Bangalore)
1 - 3 yrs
₹5L - ₹10L / yr
skill iconReact.js
skill iconNodeJS (Node.js)
skill iconJavascript
skill iconRedux/Flux
skill iconMongoDB
+3 more
We at Dcoder are looking for an FS Developer to join our Core Product Engineering Team full time in Bengaluru.Dcoder is a mobile coding platform(IDE) for programmers to code on mobile in 35+ programming languages. We have over a million downloads and 200 thousand active coders using our app to write, run and test their codes every month. Now code on the go with Dcoder.We are funded by the US based Accelerator - Techstars. More about that here : https://blog.dcoder.tech/dcoder-joins-techstars-family/We are fundamentally redefining coding by adapting the user interface to be mobile specific with our custom code editors and keyboards. At Dcoder our vision is to change the way people code - anytime, anywhere, on the go. Come join us in bringing this vision to reality.Recently Dcoder was covered by Yourstory : https://yourstory.com/2018/08/no-laptop-no-problem-rajasthan-based-dcoder-lets-code-mobileExperience with :- Frontend design html, css, js.- Expertise in backend programming with Node.js and mongodb.- Experience with React.js and redux.- Material UI and 3rd party libraries.- Experience with clean code writing practices like avoiding callback hell like promises, async.- Experience with docker and kubernetes will be considered as advantage.- Experience with microservices architecture will be considered as an advantage.Skills :- Node.js- Unit tests.- MongoDB- Docker & Kubernetes.- Strong knowledge of architecture.- Writing production ready code.- Clean Code Architecture.- Debugging Code.- Algorithms and data structures.- Strong logical thinking.Responsibilities :- Build Node.js APIs using microservices for Dcoder app.- Rewriting backend code with microservices architecture & Unit tests.- Working with Architect, Product Managers to collaboratively own the backend.- Architect, develop and maintain Dcoder's core backend APIs.- Lead and help the team of fellow developers.Incentives : - Market competitive compensation. - Impact millions of developer's life with your work.- Freedom to explore various approaches to solve a problem. - Working with the high-quality engineering team, peer to peer learning.- Ample opportunity to grow in a fast-paced performance driven environment.
Read more
WMall

at WMall

1 recruiter
HARMIN SHAH
Posted by HARMIN SHAH
Bengaluru (Bangalore)
1 - 3 yrs
₹15L - ₹22L / yr
skill iconNodeJS (Node.js)
skill iconMongoDB
skill iconJavascript
skill iconPython
skill iconPHP
+2 more
Responsibilities: -Take ownership of your product: Building the product from scratch -Collaborate with product management team, and the creative team to solve business problems and desired functionality -Build scalable architecture. Write awesome code. Iterate fast. -Adhere to good agile practices like Refactoring, Test Driven Development and continuous Integration. Desired Qualifications: -BE/ B.tech / M. Tech, MCA, MS or related education background. -2+ years of object-oriented software development experience. -Programming skills like Java, Javascript (node.js, react.js), Python, Ruby, RoR, etc. -Expert level skills in any one or more modern JS libraries and frameworks. -Javascript day-in, day-out and yet feel that there's more that you can learn -Automating things and can write custom scripts (Grunt/Gulp/Webpack etc) to automate everything.
Read more
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