2+ Zendesk Jobs in Bangalore (Bengaluru) | Zendesk Job openings in Bangalore (Bengaluru)
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Bachelor’s degree in Computer Science, IT, Engineering, or a related field.
1+ years of experience in a customer-facing technical support role.
Hands-on experience with *Zendesk* and *Jira* for managing and tracking issues.
Proficiency with *API testing tools like Postman*.
Experience writing clear and actionable *Root Cause Analysis (RCA)* documents.
Strong understanding of *SLA management* and escalation workflows.
Excellent communication skills with the ability to translate technical jargon into simple language.
Familiarity with cloud platforms or server-side troubleshooting is a plus, creating troubleshooting guide etc
Willingness to work in a *24/7 on-call rotation* as needed.
Responsibilities
- Manage incoming calls, chat and emails from customers in a prompt and swift manner
- Identify & assess customer’s needs, clarify information and provide solutions and alternatives wherever applicable
- Manage and resolve customer complaints, escalate to concerned authority when necessary
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate & complete information to improve customer satisfaction leading to noticeable results
- Maintain records of every interaction and forward to concerned team member whenever necessary
Who can apply:
- Graduate from any stream
- 2+ years experience in a customer support role
- Strong Track record of performance
- Strong listening , written and verbal communication skills
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities and manage time effectively
- Must be fluent in English, proficiency in other languages is an advantage.
- Familiarity with working Freshdesk/Zendesk/Zoho Desk is desirable