11+ Zendesk Jobs in Bangalore (Bengaluru) | Zendesk Job openings in Bangalore (Bengaluru)
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Responsibilities
- Manage incoming calls, chat and emails from customers in a prompt and swift manner
- Identify & assess customer’s needs, clarify information and provide solutions and alternatives wherever applicable
- Manage and resolve customer complaints, escalate to concerned authority when necessary
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate & complete information to improve customer satisfaction leading to noticeable results
- Maintain records of every interaction and forward to concerned team member whenever necessary
Who can apply:
- Graduate from any stream
- 2+ years experience in a customer support role
- Strong Track record of performance
- Strong listening , written and verbal communication skills
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities and manage time effectively
- Must be fluent in English, proficiency in other languages is an advantage.
- Familiarity with working Freshdesk/Zendesk/Zoho Desk is desirable
Responsibilities
- Provide technology contributions in
- Working in an agile development environment
- Translating business requirements into low-level application design
- Application code development through a collaborative approach
- Doing Full-scale unit testing
- Applying test-driven and behaviour-driven development (TDD/BDD) QA concepts
- Applying continuous integration and continuous deployment (CI/CD) concepts
Soft Skills
- Should be able to contribute as an individual contributor
- Should be able to execute his/her responsibility independently
- Excellent problem-solving skills and attention to detail.
- Focus on self-planning activities
- Firm with communication skills
Mandatory Skills
- Java, Spring Boot, Python and relational / non-relational databases
- Container orchestration - Kubernetes, Docker
- Development experience in Linux environment
- Modern SDLC tooling (Maven, Git)
- Micro services design-oriented application development and deploying the same using Container orchestration in the cloud environment
- Understanding CI/CD pipeline & related system development environment
Nice-to-have Skills
- Front-end technologies (JavaScript, HTML5, CSS, Angular)
Minimum 4 to 10 years of experience in testing distributed backend software architectures/systems.
• 4+ years of work experience in test planning and automation of enterprise software
• Expertise in programming using Java or Python and other scripting languages.
• Experience with one or more public clouds is expected.
• Comfortable with build processes, CI processes, and managing QA Environments as well as working with build management tools like Git, and Jenkins
. • Experience with performance and scalability testing tools.
• Good working knowledge of relational databases, logging, and monitoring frameworks is expected.
Familiarity with system flow like how they interact with an application Eg. Elasticsearch, Mongo, Kafka, Hive, Redis, AWS

Experience Install, Configure, Maintain & Lifecycle Management of Linux Systems | ||||||||||||||
Experience in Building & Maintaining File Systems, Storage Volumes including LVM concepts, LUNs, Swap etc | ||||||||||||||
Expert hands on Knownledge on Bash/Shell or Python scripting | ||||||||||||||
Build and maintain container orchestration platform (Docker) using Kubernetes, Openshift, Micro k8s or similar | ||||||||||||||
Develop and maintain automated processes, tools, and documentation in support of Docker and Kubernetes container orchestration platform | ||||||||||||||
Ability to perform automated infrastructure code test, integration, deployment, and assurance using DevOps and CI/CD methodologies for e.g. Jenkins, Gitlab is a plus | ||||||||||||||
Automation/Configuration Management with Ansible or Puppet and scripting | ||||||||||||||
Strong background in linux networking ( ip, iptables, ipsec ) | ||||||||||||||
Strong knowledge on configuration of diverse subsystems (systemd, printers, graphic adapters, networking, SELinux, firewalls…etc) | ||||||||||||||
Strong knowledge on Storage Concepts - NAS, NFS, SAN, RAID, ZFS | ||||||||||||||
Knowledge on creation and maintenance of repositories (intranet and internet) | ||||||||||||||
Hands on with Installation procedures: yum, kickstart, anaconda, plymouth | ||||||||||||||
UEFI/ legacy BIOS: How to boot, how to make a medium bootable, handling of keys etc. | ||||||||||||||
Strong Knowledge of wide variety of open source technologies/tools and cloud services | ||||||||||||||
Strong Knowledge of best practices and IT operations in an always-up, always-available service | ||||||||||||||
Experience in Server Virtualisation Technology mainly in VMware vSphere, vCenter, vSAN etc, Proxmox is a plus | ||||||||||||||
Experience in Setting Up DNS Bind and LDAP Directory Services is a plus | ||||||||||||||
Experience in using Atlassian toolchains – Jira & Confluence is a plus | ||||||||||||||
Knowledge on Ceph Storage technology is a plus Roles & Responsibilities
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Skills required:
- Excellent analytical and Communication Skills.
- Willingness to be a team player and show initiative where needed.
- Excellent Man Management, PR and Customer Relationship Management, Keen Business sense and Eye for details.
- Good Experience in B2B Sales
- Excellent Planning & Business Presentation Skills to interact Management, teams, and clients.
Job Description:
- Scan the market for business opportunities
- Develop strategies for marketing of Company’s services
- Collect and analyze market intelligence
- Work on Online database tools and business promotions
- Generate Leads and make cold calls
- Develop and document / prepare documents for marketing
- Develop contacts for business promotion
- Participate in promotional activities like trade fairs, seminars, etc
- Co-ordinate with Advertising companies for direct marketing
- Prepare RFIs ,RFPs and RFQs
- Meet KRA’s to obtain business growth numbers and revenue aligned as per the Corporate Strategic Policy deployment plan for the verticals assigned
- Maintain daily report on the work progress using the Corporate Internal system and procedures in In4 – Sales and Marketing Modules.

- Work with our proprietary Java and Kotlin based SDK to find performance and functionality-related issues.
- Working with in-house Dashboards to perform testing of UI and APIs.
- Collaborating with teams to create test documents.
- Planning and task management in congruence with the Leadership Team.
WHAT ARE WE LOOKING FOR?
- Expertise in testing different QA Methodologies black box, white box, and gray box for both web UIs and backends both manually and automation.
- Ability to code and maintain back-end automation frameworks written in distributed programming languages such as Python.
- Ability to automate Android applications using tools such as Appium.
- Hands-on experience on API testing and testing tools like Postman, Rest-Assured, or other API testing tools.
- Experience working with Proxy tools like Charles Proxy, Fiddler.
- Excellent in test strategizing, planning, estimation, execution, and reporting.
- Working knowledge of Agile scrum methodologies Strong debugging, problem-solving, interpersonal and troubleshooting skills.
SKILLS AND ABILITIES:
- Python or Java Appium
- Rest-Assured or Postman
- Fiddler or Charles Proxy
- Black Box testing
- White Box testing
WHAT'S IN IT FOR YOU?
- An opportunity to be a part of a fast scaling start-up in the AdTech space that offers unmatched services and products.
- To work with a team of young enthusiasts who are always upbeat and self-driven to achieve bigger milestones in shorter time spans.
- A workspace, that is wide open as per open door policy at the company, located in the happening center of Bangalore
- A well-fed stomach makes the mind work better and therefore- free lunch with a wide variety on all working days of the week, a stocked up pantry to satiate your want for munchies, a Foosball table to burst stress and above all a great working environment.
- We believe that we grow as you grow. Once you are a part of our team, your growth also becomes essential to us, and in order to make sure that happens, there are timely formal and informal feedback sessions.
Hi All,
We are hiring Data Engineer for one of our client for Bangalore & Chennai Location.
Strong Knowledge of SCCM, App V, and Intune infrastructure.
Powershell/VBScript/Python,
Windows Installer
Knowledge of Windows 10 registry
Application Repackaging
Application Sequencing with App-v
Deploying and troubleshooting applications, packages, and Task Sequences.
Security patch deployment and remediation
Windows operating system patching and defender updates
Thanks,
Mohan.G
Role: Appian/Unqork Senior Solution Architect/Practice Lead
Experience: 5+ Years
Location: Trichy / Bangalore /Chennai (Post Covid)
Shift: US EST or CST
Responsibilities
- Provide pre-sales technical/functional support to prospective clients and customers with minimal supervision
- Work with sales to create and submit proposals, promote sales effort by helping customers leverage low code/no code tools for software development life cycle
- Build a solution delivery team
- Provide day-to-day guidance and technical leadership to a team of Appian/Unqork (or other low code/no code platform) Administrators, Developers, and Data Architects.
- Act as the technical lead, leading interactions with customer business and technical teams
- Work closely and collaboratively with the project team to deliver on project scope
- Works collaboratively with the Client and Team to articulate the vision and outcomes of the project and each release, and translating that vision into an actionable plan; Effectively manage customer expectations
- Develop guidance on Release Management process, working with Team and Client
- Serve as the day-to-day Technical POC for VDart team
- Plan and coordinate release logistics with other application teams and Stakeholders, identifying and accounting for dependencies
- Contribute with original, creative thinking related to solving customer issues, creating relevant features, and advancing Appain/Unqork low code/no code automation tool strategy
- Lead detailed discovery and scoping calls
- Work closely with sales to review requirements and develop value-focused proposals
- Describe the benefits and value of integrating Appian/Unqork low code/no code tools to integrate into a customers’ SDLC
Skills and Qualifications
- Bachelor (BS) of Science degree in Computer Science, Engineering, Mathematics, Business, Management or equivalent disciplines.
- Certification in Appian or Unqork
- 7+ years of IT experience, including full cycle software/web development and release management/implementation knowledge
- 4+ years' experience in a technical leadership position with prior experience supervising and leading teams
- 2+ years' experience of successful implementations of very large Appian or Unqork solutions
- Technical leadership in implementing enterprise-class application delivery
- Experience with Agile development methodologies
- Excellent writing, presentation, negotiation and communication skills
- Strong analytical and organizational skills
- Ability to manage and prioritize multiple tasks simultaneously
- Ability to explain technical content to non-technical, business stakeholders
- Prior experience developing proposals to respond to customer needs preferred
He will also be expected to design the overall functionality of the product, and in order to ensure great user experience, iterate upon it in accordance with user-testing. You will be part of the product team work closely with users, engineers, and UI designers to build and refine our product.
In this role, you should be an analytical and creative designer who is able to grasp user needs and solve problems. A strong portfolio of successful UX and other technical projects is essential. Ultimately, you will make our product more user-friendly and intuitive to attract and retain customers.
The position is based out of Bangalore, India
What You’ll Do
● Make strategic design and user-experience decisions related to core, and new, functions and features. ● Take a user-centered design approach and rapidly test and iterate your designs. ● Collaborate with other team members and stakeholders. ● Ask smart questions, take risks and champion new ideas. ● Own big design projects (think social platforms, new design tools, and other high-impact projects) ● Work directly with our engineers, delivering them product specs and assets ● Work directly with other designers to envision and iterate the concept ● Contribute to high-level strategic decisions with the rest of the team ● Compile research and create user flows ● Design mockups and high-fidelity user interfaces ● Understand product specifications and user psychology ● Conduct concept and usability testing and gather feedback ● Create personas through user research and data ● Define the right interaction model and evaluate its success ● Find creative ways to solve UX problems (e.g. usability, findability). Identify design problems and devise elegant solutions. ● Developing an iconic and beloved identity for a high-profile startup as it launches and grows. (Think Zomato, Uber, Tesla, Flipkart)
What You’ll Need ● Six or more years of UX design experience. ● Solid grasp of Information architecture, interaction design, information design, and usability testing ● A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns. ● Expertise in standard UX software such as Sketch, OmniGraffle, Axure, InVision, UXPin, Balsamiq, Framer, or any related software is a must. Basic HTML5, CSS3, and JavaScript skills are a plus. ● Ability to work with users to understand detailed requirements and design complete user experiences that meet client needs and vision. ● Ability to iterate designs and solutions efficiently and intelligently. ● Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients. ● Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications. ● Solid design background with an obsessive eye for visual and interaction details ● Self-motivated and able to efficiently run with a project without close supervision ● Background in project management and research
Job Perks
● Work directly with the founding members of Noon Academy. ● Flexible work hours. ● Full freedom to explore and engineer in the best way.


