MCSAM
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Jobs at MCSAM
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Your responsibilities as an Engineer:
• Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
• Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
• Prepares and installs solutions by determining and designing system specifications, standards, and programming.
• Improves operations by conducting systems analysis; recommending changes in policies and procedures.
• Obtains and licenses software by obtaining required information from vendors; recommending purchases; testing and approving products.
• Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment
• Participate in educational opportunities & read professional publications;
• Protects operations by keeping information confidential.
• Provides information by collecting, analyzing, and summarizing development and service issues.
• Accomplishes engineering and organization mission by completing related results as needed.
• Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle.
Skill sets we require:
• Proven work experience as a Software Engineer or Software Developer
• Experience designing interactive applications
• Ability to develop software in or other programming languages like JIRA or Postman
• Excellent knowledge of relational databases, MYSQL and Restful API
• Experience developing web applications using at least one popular web framework (Laravlel, Codeigniter and Magento)
• Experience with test-driven development
• Proficiency in software engineering tools
• Ability to document requirements and specifications
Educational Qualification:
• Bachelor’s/Master’s degree in Computer Science Engineering or equivalent
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
What Youll Do:
- Take ownership of customer issues reported and see problems through to resolution
- Provide configurations, troubleshooting and best practices to customers
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Prepare accurate and timely reports
- Follow the SLA for issues with respect to their severity.
What You ll Need:
- Bachelor s or higher degree in computer science, engineering, or related technical field
- Willing to work flexible and varying shift times including weekends and evenings
- 2 years of software development experience with java, javascript, python, or another scripting/programming languages
- Previous experience in a Technical Support environment is required
- Excellent written and verbal communication skills
- A passion for customers and problem-solving, desire to go deep and become familiar with the customer s technical and business environment
- Comfortable in a startup environment, we move quickly and wear many hats in a dynamic environment
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
- Familiarity with Zendesk, Jira, and Confluence is advantageous.
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