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MCSAM cover picture
Founded :
2009
Type :
Products & Services
Size :
20-100
Stage :
Profitable

About

MCSAM is a leading global software solution and integration service provider company. Started in 2009 as a boutique IT services agency, primarily focused on US & European markets. Evolved as a major software technology & media service provider by 2019. We offer digital media solutions to our clients for their project execution in the long run and short run. We have expertise in Custom Software/App Development, Digital Marketing & Advertising, QA/QC Services, Project Management & Consulting. We believe in putting the client's interest above everything, taking transparent actions, building trust, and acting as a team. Our mission is to deliver exceptional performance to our clients by valuing our human assets, customized solutions, and quality assurance. With 11+ years of experience, MCSAM supports more than 200 clients globally and has proven industry expertise in helping clients by delivering faster services, with higher capabilities and quality in a cost-effective manner. MCSAM has developed leading solutions for all major industries- Banking and Payments, Cloud Telephony, E-Commerce, Ed-Tech, Hospitality, and Media. We are specialized in providing FinTech Solutions, Enterprise Software Solutions, and E-Commerce Solution.
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Jobs at MCSAM

MCSAM
at MCSAM
Poonam Yadav
Posted by Poonam Yadav
icon

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

Gurugram
2 - 5 yrs
₹3L - ₹8L / yr
skill iconPHP
skill iconLaravel
JIRA
skill iconPostman
Relational Database (RDBMS)
+8 more

Your responsibilities as an Engineer: 

•     Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.

•     Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.

•     Prepares and installs solutions by determining and designing system specifications, standards, and programming.

•     Improves operations by conducting systems analysis; recommending changes in policies and procedures.

•     Obtains and licenses software by obtaining required information from vendors; recommending purchases; testing and approving products.

•     Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment

•     Participate in educational opportunities & read professional publications;

•     Protects operations by keeping information confidential.

•     Provides information by collecting, analyzing, and summarizing development and service issues.

•     Accomplishes engineering and organization mission by completing related results as needed.

•     Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle.

 

 

Skill sets we require:

 

•     Proven work experience as a Software Engineer or Software Developer

•     Experience designing interactive applications

•     Ability to develop software in or other programming languages like JIRA or Postman

•     Excellent knowledge of relational databases, MYSQL and Restful API

•     Experience developing web applications using at least one popular web framework (Laravlel, Codeigniter and Magento)

•     Experience with test-driven development

•     Proficiency in software engineering tools

•     Ability to document requirements and specifications

 

Educational Qualification: 

 

•     Bachelor’s/Master’s degree in Computer Science Engineering or equivalent 

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MCSAM
at MCSAM
Poonam Yadav
Posted by Poonam Yadav
icon

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

Gurugram
0 - 1 yrs
₹1L - ₹3L / yr
Communication Skills
JIRA
Zendesk
Problem solving
skill iconProgramming

What Youll Do:

 

  • Take ownership of customer issues reported and see problems through to resolution
  • Provide configurations, troubleshooting and best practices to customers
  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
  • Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
  • Prepare accurate and timely reports
  • Follow the SLA for issues with respect to their severity.

What You ll Need:

 

  • Bachelor s or higher degree in computer science, engineering, or related technical field
  • Willing to work flexible and varying shift times including weekends and evenings
  • 2 years of software development experience with java, javascript, python, or another scripting/programming languages
  • Previous experience in a Technical Support environment is required
  • Excellent written and verbal communication skills
  • A passion for customers and problem-solving, desire to go deep and become familiar with the customer s technical and business environment
  • Comfortable in a startup environment, we move quickly and wear many hats in a dynamic environment
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
  • Familiarity with Zendesk, Jira, and Confluence is advantageous.
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