What Youll Do:
- Take ownership of customer issues reported and see problems through to resolution
- Provide configurations, troubleshooting and best practices to customers
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Prepare accurate and timely reports
- Follow the SLA for issues with respect to their severity.
What You ll Need:
- Bachelor s or higher degree in computer science, engineering, or related technical field
- Willing to work flexible and varying shift times including weekends and evenings
- 2 years of software development experience with java, javascript, python, or another scripting/programming languages
- Previous experience in a Technical Support environment is required
- Excellent written and verbal communication skills
- A passion for customers and problem-solving, desire to go deep and become familiar with the customer s technical and business environment
- Comfortable in a startup environment, we move quickly and wear many hats in a dynamic environment
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
- Familiarity with Zendesk, Jira, and Confluence is advantageous.
About MCSAM
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Roles and Responsibilities
● Evaluate the company products and compare them against industry trends.
● Develop an understanding of company products to meet the company's current and future needs.
● Gathering functional /non-functional requirements documents using cases and test plans from product definitions.
● Perform business analysis of functional requirements to identify information, procedures, and decision flows.
● Analyze metrics to continually improve company products.
● Created and maintained project documentation - projects plan, project status reports, decisions logs
● Assist the company in achieving short and long-term goals relating to product growth.
● Analyzing the feasibility of the new engineering Work Request and providing support during the implementation phase.
● Preparation of Test cases and Scenarios.
Prerequisites:-
● Experience:- 0-2 Years of Experience
● Bachelor’s degree in business, economics, mathematics or any related field.
● Previous product analysis experience.
● Extensive knowledge of Microsoft Office Suite (Outlook, Excel, Word, Powerpoint) is preferred.
● Proficient in database software.
● Strong communication skills.
● The ability to work under pressure and adapt to change.
● The ability to balance customer needs against the company’s vision.
● Excellent time management skills
Our client is the industry-leading provider of AI Assisted Conversational messaging
solutions. They help Professionals and Institutes such as Doctor, Lawyers and Hospitals and
Education Institutes drive consumer experience over text messaging channels like SMS/
Whatsapp in their Enquiry management and Customer support processes. As a forward-
thinking global company, it continues to innovate and develop cutting-edge technologies like
Conversational AI, Chatbots, and Omnichannel solutions that redefine how businesses
digitally communicate with their customers. They integrate with Top CRMs like Salesforce,
Zoho, Hubspot among others to drive engagement in key moments, and have acquired 5000
customers across SMB’s and Mid-market (from small Professional Doctors and lawyers to
large global staffing companies and large insurance companies).
As the Director of Sales, you will play a pivotal role in driving business growth by engaging,
winning, and retaining customers for their messaging solutions. Their approach emphasizes
consultative selling, supported by cutting-edge sales tools across the entire funnel. Key
responsibilities include building and leading a sales team in India, achieving ambitious sales
targets, managing a pipeline of prospects, and forecasting performance with precision.
Key Responsibilities:
● Sales Team Leadership: Build and lead a high-performing sales team, ensuring the
achievement of a sales targets
● Pipeline Management: Develop and manage a robust pipeline of prospects to
consistently deliver positive results.
● Forecasting Accuracy: Provide accurate monthly and quarterly performance
forecasts, maintaining a 10-20% margin of error from actual bookings.
● Collaboration with Customer Success and Development Teams: Work closely
with customer success and development teams to meet customer requirements
effectively.
● Market Insights and Playbooks: Collaborate with the US-based VP Marketing to
identify market opportunities, work with large/medium customers and partners, and
create relevant sales playbooks and collaterals.
● Customer Engagement: Understand customer sales and marketing processes,
provide consultancy on best messaging programs, and evangelize company’s
solutions.
● Ensure the team is able to generate their own leads to meet assigned quotas.
What we need:
● Minimum 12+ years hands-on prior work experience with SaaS sales
● Prefer at least 6-8 years successfully running a sales organization (team)
● Willingness to work in US shift timing- 7pm- 4am IST.
● Love crushing goals and quotas
● Ability to live, eat and breathe data and insights. You should also be able to look at
Customer’s dashboard and make sense of what’s happening - which campaigns are
performing, who are their most responsive sales guys etc.
● Agile, Nimble, and energetic - These are the hallmarks of a magician. Nimble but
long-term planning, quick and agile execution which can be measured on a day-to-
day basis.
● Breathes Customers - Extremely customer centric and willingness to go that extra
mile to win a customer and more importantly woo them. This is their Core Value and
they want the DoS to exhibit it aplenty.
● Self-starter, motivated individual - who can work alone and create an impact
● Strong team player - Ability to work with cross geographical teams and in different
time zones.
Company Benefits:
● Attractive Salary: Enjoy a generous fixed compensation that recognizes your
expertise and leadership.
● Performance-based Incentives: Your contributions and achievements will be
rewarded through performance-based incentives, reflecting the value you bring to the
organization.
● Bonus Compensation: Standout performance may lead to additional bonuses
through the reward process, recognizing your exceptional contributions.
● Comprehensive Insurance Coverage: Group medical insurance for you, your
spouse, and two children, along with personal accidental insurance.
● Shift Allowance: Additional compensation is offered for specific shifts, ensuring that
you are fairly rewarded for your commitment and dedication.
● Employee Wellness: Well-being of employees is at the forefront. Work in an
environment that promotes a healthy work-life balance, allowing you to excel in both
your professional and personal life.
● Experience of a lifetime:
○ The freedom and flexibility to handle your role in a way that’s right for you
○ Gain exposure to a dynamic and growing global business environment
○ Exposure to innovative and cutting-edge technology and tools
○ Scope to showcase one’s analytical capabilities and make high impact
contributions to Business teams
Responsibilities:
- Collaborate with cross-functional teams to define, design, and ship new features.
- Develop and maintain web applications using Angular and C# .NET.
- Design, build, and maintain efficient, reusable, and reliable code.
- Ensure the best possible performance, quality, and responsiveness of the application.
- Identify and correct bottlenecks and fix bugs.
- Work with external data sources and APIs.
- Unit-test code for robustness, including edge cases, usability, and general reliability.
- Collaborate with other developers and stakeholders to ensure successful project completion.
Requirements:
- Bachelor's degree in Computer Science, Software Engineering, or related field.
- 2+ years of experience in web application development using Angular and C# .NET.
- Strong knowledge of Angular 2+ and TypeScript.
- Experience with Angular Material and Bootstrap.
- Experience with C# .NET and .NET framework.
- Knowledge of relational database design and development using SQL Server.
- Familiarity with agile development methodologies.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
Preferred Qualifications:
- Experience with ASP.NET Core.
- Experience with Entity Framework Core.
- Experience with Azure Cloud Services.
- Familiarity with unit testing frameworks such as NUnit and xUnit.
- Experience with source control management tools such as Git.
- Knowledge of CI/CD pipelines using Azure DevOps or similar tools.
You will be responsible for building these applications, as well as coordinating with the teams responsible for other layers of the product.
You will also be leading a team of developers ensuring timely delivery of high quality deliverables.
Responsibilities:
- Work across all phases of application development including requirement gathering, coding, release, bug fixing, documentation.
- Lead and mentor a team of developers guiding them in their day to day activities.
- Collaborate with other engineering teams to develop and deliver new features and enhance existing ones.
- Rapid prototyping (POCs) based on requirements.
- Test, debug and fix any functional or non-functional issues.
- Work with the architects to ensure feasibility of the design while ensuring all quality attributes are met.
- Participate in deployment and release activities.
Job Requirements:
- 5+years of relevant experience.
- Experience in leading a team.
- Expertise in Python, Django DRF, REST APIs
- Experience with Document DB, RDBMS and ORM.
- Demonstrated ability to write clean and testable code.
- Knowledge of MongoDB, PostgreSQL, Redis, ElasticSearch is preferred.
- Exposure to AWS will be an added advantage.
- Familiarity with front-end technologies (ReactJS, Javascript etc) will be a plus.
- Strong team player who can work efficiently in a highly collaborative effort.
- Self-motivated and able to work independently as well as within a team.
About Rolling Arrays
Rolling Arrays provides HR Software and HR System Implementation Services (SAP SuccessFactors, Qualtrics, Reimburse, CICO, eFile, eAuthoring) to Clients in Singapore, Malaysia, Australia, UAE, Hong Kong. Rolling Arrays (RA) was featured as Singapore’s Top 75 fastest growing companies by the leading newspaper of Singapore - The Straits Times in 2021 where RA was ranked 48. Rolling Arrays has 2 lines of businesses:
HR System Implementation Services:
Rolling Arrays is regarded as number ONE mid-size firm in the South East Asian Market with a strong track record of 12 Years and more than 200 enterprise level HR Technology Implementation projects till date. The services include –
- SAP SuccessFactors Design Consulting
- SAP SuccessFactors Implementation
- SAP SuccessFactors Change Management
- SAP SuccessFactors Support Services (AMS)
HR Software Products in Rolling Arrays’ portfolio (partner’s products and own products):
- SAP SuccessFactors (World’s leading End to End Cloud HR Software solution)
- Qualtrics (World’s leading Experience Management Software)
- Reimburse (AI Enabled Travel & Expense Management Software for Enterprises)
- CICO (Intelligent Time Capture Machine, a software alternative to Physical Biometric Devices)
- eFile (Digitize and contextualize all employee documents in one place)
- eAuthoring (Author and publish your own learning content to capture tacit knowledge in the organization)
As an SEO Link Builder, you will be responsible for creating and managing high-quality backlinks for our websites. You will work closely with the digital marketing team to ensure that all link-building campaigns are executed effectively and meet our client’s objectives.
Your primary tasks will include:
Developing and managing link-building campaigns to meet project deadlines
Proactively monitoring the performance of backlinks
Providing regular reports on link-building progress and results
Conducting comprehensive keyword and competitor research and analysis to identify opportunities for link building
Responsibility:
- Good knowledge of keyboard shortcuts and using Search Engines
-Experience in Google Analytics, webmaster tools, and other reporting platforms is preferred.
- Bachelor's in Computer Science or related field
- The ideal candidate should be a creative problem solver at heart who thrives in a team environment.
- Your role will start with contacting potential learners to set up virtual meetings, counsel the learners and sell the course of Upgrad.
Come join RedBrick AI to build best in class software for developing artificial intelligence. You will use the latest technologies and tools to improve and refine the user experience. We offer competitive compensation and a dynamic and passionate work environment where you will be able to share ownership over the direction of the product.
Title: Frontend Product Engineer (React)
Roles and Responsibilities:
* Create and maintain application frontend related to project administration and management, including:
* Data and metric reporting
* Customer Onboarding
* Automated testing
* Understanding user pain points and designing solutions
* Common components for re-use
* Storybook
Minimum Qualifications:
* Bachelor's Degree in computer science or related field
* 3+ years of experience developing Saas application frontends, especially dashboards.
* High attention to detail and low tolerance for imperfection.
* Strong desire to build fabulous user experiences
About the Role
You will be responsible for identifying new leads, negotiations, and managing the sales activities in a very fast-paced and rapidly changing environment. In this opportunity, you will be working closely with the Wesley Clover International team and TaraSpan India team to help better optimize our pipeline generation methodologies, improve the prospect experience, and uncover strategies to create scalable ways to drive sales success.
Enterprise Sales Manager Responsibilities:
- Develop a go-to-market India strategy for the large technology product portfolio of Wesley Clover International
- Conduct market research to find trendsetter ideas and identify new markets and customer needs
- Promote the company’s products/services addressing or predicting clients’ objectives
- Locate new leads and arrange business development meetings with prospective clients
- Screen potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities.
- Develop negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.
- Close business deals by coordinating requirements, developing and negotiating contracts, and integrating contract requirements with business operations.
- Build and maintain long-term relationships with existing and new customers
- Develop quotes, proposals, and sales contracts ensuring adherence to law-established rules and guidelines
Requirements:
- 10-12 years of proven working experience as a business development manager, sales executive or a relevant role is required
- Proven sales track record with references
- Strong market knowledge of enterprise SaaS and technology
- Strong Interpersonal skills (outgoing and personable)
- Excellent communication and negotiation skills (verbal, written & presentation)
- Excellent organization, prioritization and time management skills.
- MBA, BSc/BA in business administration, sales or relevant fields
i) Data Engineering using NodeJS and Python,
ii) Data Science -- Analytics and Machine Learning and
iii) API Management using APIGEE.
- Web Automation experience (Can be either of Java + Selenium or JS + Protractor or JS + Cypress)
- API testing and automation experience (Any Java or JS framework is good)
- Must have done hands on automation during the last one year
- Experience in performing Functional, System testing, Integration testing and regression testing during the various phases of the project lifecycle
- Team player with the ability to work in a fast paced environment with minimum supervision
- Experience in Agile Methodology
- Linux knowledge will be a plus
- Mobile test automation
- Performance testing experience
- Experience with CI/CD tools
- Understanding the feature to test
- Writing/Updating test cases
- Design, develop and execute automation scripts
- Knowledge of software QA methodologies
- Perform thorough regression testing when bugs are resolved
Role : Senior Developer
Location : Ahmedabad
Experience : 8+Years
Skills :Asp. net, MVC, C#, MS SQL Server
Notice period : Immediate to 15 Days