Cutshort logo
MCSAM logo
Technical Support Engineer
Technical Support Engineer
MCSAM's logo

Technical Support Engineer

Poonam Yadav's profile picture
Posted by Poonam Yadav
0 - 1 yrs
₹1L - ₹3L / yr
Gurugram
Skills
Communication Skills
JIRA
Zendesk
Problem solving
skill iconProgramming

What Youll Do:

 

  • Take ownership of customer issues reported and see problems through to resolution
  • Provide configurations, troubleshooting and best practices to customers
  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
  • Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
  • Prepare accurate and timely reports
  • Follow the SLA for issues with respect to their severity.

What You ll Need:

 

  • Bachelor s or higher degree in computer science, engineering, or related technical field
  • Willing to work flexible and varying shift times including weekends and evenings
  • 2 years of software development experience with java, javascript, python, or another scripting/programming languages
  • Previous experience in a Technical Support environment is required
  • Excellent written and verbal communication skills
  • A passion for customers and problem-solving, desire to go deep and become familiar with the customer s technical and business environment
  • Comfortable in a startup environment, we move quickly and wear many hats in a dynamic environment
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
  • Familiarity with Zendesk, Jira, and Confluence is advantageous.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About MCSAM

Founded :
2009
Type :
Products & Services
Size :
20-100
Stage :
Profitable

About

MCSAM is a leading global software solution and integration service provider company. Started in 2009 as a boutique IT services agency, primarily focused on US & European markets. Evolved as a major software technology & media service provider by 2019. We offer digital media solutions to our clients for their project execution in the long run and short run. We have expertise in Custom Software/App Development, Digital Marketing & Advertising, QA/QC Services, Project Management & Consulting. We believe in putting the client's interest above everything, taking transparent actions, building trust, and acting as a team. Our mission is to deliver exceptional performance to our clients by valuing our human assets, customized solutions, and quality assurance. With 11+ years of experience, MCSAM supports more than 200 clients globally and has proven industry expertise in helping clients by delivering faster services, with higher capabilities and quality in a cost-effective manner. MCSAM has developed leading solutions for all major industries- Banking and Payments, Cloud Telephony, E-Commerce, Ed-Tech, Hospitality, and Media. We are specialized in providing FinTech Solutions, Enterprise Software Solutions, and E-Commerce Solution.
Read more

Company social profiles

linkedin

Similar jobs

MotionGility
at MotionGility
1 candid answer
Roshni Maji
Posted by Roshni Maji
Indore
0 - 1 yrs
₹1.4L - ₹2.4L / yr
Data Structures

We’re Hiring | Data Research Executive – Indore (Onsite)


About MotionGility

MotionGility is a full-fledged Video, Design, and Digital Marketing Agency helping ambitious brands accelerate sustainable growth with performance-driven strategies. Founded in 2015, we are among the Global Top 10 Explainer Video Companies and have evolved into a creative powerhouse delivering impactful digital solutions for global brands.


Position: Data Research Executive – Business Development Department

Location: Indore (Onsite)

Experience: Fresher to 6 months

Employment Type: Full-time

Indore local candidates preferred


Role Overview:

This is a completely non-technical role focused on data extraction and refinement. The selected candidate will be responsible for collecting prospect and company information from various online sources and organizing it in a clean, structured format so that the Sales/BDE team can directly use it for outreach via Email, LinkedIn, and other platforms.


Key Responsibilities:

  • Search and extract company and decision-maker data from online sources
  • Compile and organize raw data into structured Excel/Google Sheets
  • Clean and refine data (remove duplicates, correct errors, verify details)
  • Prepare ready-to-use lead lists for the Sales/BDE team
  • Segment data based on industry, designation, geography, etc. and Maintain updated records and ensure data accuracy
  • Work closely with the Business Development team to understand data requirements


Requirements:

  • Fresher or up to 6 months of experience in Data Entry / Data Research / Back-office roles
  • Basic knowledge of Excel or Google Sheets and Good internet research skills
  • Strong attention to detail and accuracy
  • No technical or coding skills required





Read more
Thynk Google Media
Khushboo Gupta
Posted by Khushboo Gupta
Noida
1 - 2 yrs
₹2L - ₹3L / yr
Content Writing
Web content
Search Engine Optimization (SEO)
Market Research
Communication Skills
+1 more

We are seeking a skilled Content Writer to join our digital marketing company. The ideal candidate will have experience working with both domestic and international clients and will be capable of producing high-quality content that meets our clients' diverse needs.


Responsibilities:

  • Produce engaging and original content for websites, blogs, social media, and other digital marketing platforms.
  • Produce 2000-3000 words of qualified content each day.
  • Create content for both domestic and international campaigns.
  • Conduct thorough research to ensure content accuracy and relevance.
  • Edit and proofread content to maintain a high standard of quality.


Qualifications:

  • 1-3 years of experience in content writing, preferably in a digital marketing environment.
  • Experience working with domestic and international clients.
  • Strong writing, editing, and proofreading skills.
  • Ability to meet deadlines and handle multiple projects effectively.
  • Must provide samples of previous work.


Location: Noida, Sector 62

Working Days: 5 days a week (Monday to Friday)

Work Mode: Work from Office

Read more
Ovyo tech services
Mumbai
5 - 6 yrs
₹5L - ₹15L / yr
Software Testing (QA)
Test Automation (QA)
Appium
Selenium
JMeter
+8 more

 

Title:                            Test Automation Engineer (Senior)

Type:                            Permanent

Region:                      India (Mumbai)

Location: Hybrid

 

 

About the Role:

Join our dynamic QA Automation Team and take your career to the next level! We are looking for Senior Level Automation Engineers to join our team and grow with us long term. You will have the opportunity to work with cutting-edge technologies and bring your expertise in using Bash, JavaScript, testing APIs, web services, and webpages, Cloud (Azure, AWS, GCP. This is a hybrid role, meaning you will need to spend 1-2 days in the office each week.

 

Responsibilities:

·       Develop and execute automation scripts using open-source tools

·       Identify, record, document thoroughly and track bugs

·       Perform thorough regression testing when bugs are resolved

·       Monitor debugging process results

·       Track quality assurance metrics, like defect densities and open defect counts

·       Create detailed, comprehensive, and well-structured test plans and test cases

·       Estimate, prioritize, plan, and execute testing activities

·       Stay up to date with new testing tools and test strategies

 

Required Experience:

·       At least 5 years’ experience in test automation for Senior Level.

·       Proven work experience in web-based and/or mobile based quality assurance best practices

·       Strong knowledge of software QA methodologies and processes

·       Strong experience with automated testing tools (e.g., JMeter, Selenium)

·       Scripting experience using Bash, JavaScript or NodeJS

·       Experience in testing APIs, webservices, and webpages

·       Experience in writing clear, concise, and comprehensive test plans and test cases.

·       Experience in working in an Agile/Scrum development process

·       Knowledge of Continuous Integration and Continuous build

·       Experience working with Cloud (Azure, AWS, GCP)

·       Advanced experience in defect management and prioritization

·       Excellent analytical skills, with demonstrable experience driving issues to resolution

·       A good eye for identifying opportunities to add greater value and accuracy to our current testing processes

·       Experience with High Traffic Public Web Sites, security testing, scalability, and performance challenges of server-side code, knowledge of Kubernetes, Docker, or any container orchestration

 

About Ovyo

Ovyo works globally with companies in the TV, Media & Networks industries including household content brands and operators. Our people provide consulting services to build the platforms, test the apps, and drive the programmes that shape the way the world watches video and connects. Our management team is in the UK, and we have technical, and operations teams based in India, South Africa, Europe, and the Americas.

 

 

 

Read more
Navi Mumbai, Mumbai
5 - 12 yrs
₹8L - ₹20L / yr
Oracle RAC
Oracle DBA
oracle patching
Oracle RAC DBA
oracle 19c
+8 more

Job description

· Good interpersonal skills and be ability to build consensus and work closely with fellow DBAs.

· Must have extensive knowledge of Oracle 12c,19c, RAC, ASM, Flashback, RMAN, Data Guard, and Oracle Golden Gate.

· Expertise in implementing Oracle Data Guard and the different features around Data Guard.

· Expertise implementing RMAN, cloning, backup & recovery.

· Must have SQL and Database Tuning skills.

· Unix/Linux expertise including but not limited to volume management, kernel parameter analysis, shell scripting, and understanding of networking concepts.

Read more
Our client company is into Financial services. ( O1)
Our client company is into Financial services. ( O1)
Agency job
via Multi Recruit by Paramesh P
Chennai
1 - 8 yrs
₹12L - ₹20L / yr
skill iconFlutter
SDK
  • Design and Build sophisticated and highly scalable products using Flutter.
  • Translate and build designs and wireframes into high-quality responsive UI code.
  • Proficiency in the use of Model-View-Controller (MVC) and Model-View-View Model-Controller (MVVM) which relates to designing and developing architecture.
  • Learn and explore feasible architecture options for implementing new features.
  • Suggest space and time-efficient Data Structures.
  • Follow best practices while maintaining structure and comprehensive documentation to ensure context across teams.
  • Use CI/CD for smooth deployment.
  • Document the project and code efficiently.
  • Communicate with the Project Manager regarding the status of projects and suggest appropriate deadlines for new functionalities.
  • Ensure security guidelines are always followed while developing the app.
  • Maintaining software through product lifecycle including design, development, verification, and bug fixes.
  • Perform time profiling and memory leaks assessment.
  • Help with building the company's tech team and iterating on the hiring framework; Create peer learnings for team members and build context for new team members.
  • Provide regular feedback to your team (peers and managers) to ensure continuous improvement.


Skills & Requirements

  • Must have experience working with Flutter SDK and Dart programming language.
  • Strong knowledge of Flutter widgets like Cupertino for iOS and Material Components for Android.
  • Knowledge of building flutter modules and flutter plug-ins.
  • Knowledge of native Android and iOS: To build custom Flutter Packages.
  • Firebase: Should have experience with Cloud Firestore, Push Notifications, Cloud Functions, and Analytics.
  • Git: To manage and collaborate in different projects with the rest of the team.
  • Know how to publish apps to Playstore and Appstore


Good to have

  • Experience in the fintech industry
  • Experience working with cybersecurity and compliance

 

Read more
PingDR
at PingDR
1 recruiter
Bansi Mehta
Posted by Bansi Mehta
Ahmedabad, Surat, Gandhinagar
2 - 7 yrs
₹3L - ₹16L / yr
skill iconNodeJS (Node.js)
skill iconJavascript
skill iconMongoDB
skill iconExpress
  • Strong knowledge of JavaScript.
  • Knowledge of and its frameworks.
  • Knowledge of NodeJS deployment over servers like AWS, the digital ocean.
  • Good understanding of relational databases. Having experience with MongoDB will be an advantage.
  • Proficiency in handling server-side development, deployment, and debugging.
  • Having worked in socket programming is an added advantage.
  • Good understanding of code versioning tools, such as Git.
Read more
Zobaze
at Zobaze
5 candid answers
1 video
Karthik Sutrave
Posted by Karthik Sutrave
Hyderabad
3 - 7 yrs
₹4L - ₹7L / yr
skill iconReact.js
skill iconNodeJS (Node.js)
skill iconJavascript
skill iconMongoDB
LAMP Stack
+2 more

Zobaze is an early-stage startup, based out of THUB, Hyderabad.

 

Experienced developers who can develop Mobile Applications using Flutter.

Work closely with founders on building product.

 

Requirements -

 

Strong Knowledge of Javascript

 

Experience in building PWA with Angular or similar

Should have an idea on Google Cloud Functions or Amazon Lamda

Good Experience in Node JS

 

Product mindset, ability to take product manager hat if required in the future.

 

Have to do multiple tasks if required

Stock Options ( ESOP )

 

Note: It's not a 9to5 job.

A lot to learn.

Read more
Estrella Headhunters
at Estrella Headhunters
3 recruiters
Khushbu jain
Posted by Khushbu jain
Bengaluru (Bangalore)
3 - 7 yrs
₹12L - ₹15L / yr
skill iconPython
skill iconElastic Search
RabbitMQ
Microservices
Hands-on programming and technical design skills with a passion for learning new technologies Experience of building highly scalable, robust, and fault-tolerant services 3+ years of experience of designing and developing software systems or services Good understanding of REST APIs and the web in general. Ability to build a feature from scratch & drive it to completion. Working experience with AWS Knowledge of designing microservices Knowledge of search platform like Elastic Search, Solr etc Knowledge of messaging technology such as Kafka or rabbitmq Startup experience is a strong plus Experience of Python is a strong plus Critical thinking is a plus.
Read more
ION Idea is a reputed organisation, operating in multiple locations.
ION Idea is a reputed organisation, operating in multiple locations.
Agency job
via MillenniumIT by Siri M
Bengaluru (Bangalore)
4 - 7 yrs
₹4L - ₹9L / yr
skill iconReact.js
skill iconHTML/CSS
skill iconJavascript
You will be part of Mobility Solutions team  Require minimum 1 year of experience working and publishing of an app built using React Native.  Core web fundamentals: HTML, JavaScript, and CSS.  Must have experience of integrating native module and UI in React Native  Released Android/iOS applications a plus.  Should have the ability to adapt to the ever-changing technology landscape and a desire to keep up-to-date by experimenting with new technologies and frameworks
Read more
Zoomtail
at Zoomtail
1 recruiter
Varun Jain
Posted by Varun Jain
Bengaluru (Bangalore)
3 - 5 yrs
₹8L - ₹15L / yr
skill iconNodeJS (Node.js)
skill iconPython
skill iconJavascript
We are looking for software development engineers to form our initial core team to design and develop our marketplace platforms from scratch. These include scalable backend platform and frontend applications for customer & seller apps, demand generation platform, supply chain & logistics platform, and several cross platform components. As an early stage startup growing at fast pace, we are looking for leaders who have the hunger to work with some of the smartest people, and leave a legacy. The work we do will impact real lives, and has the potential to bring positive change to a billion people by fundamentally changing the face of the B2B ecosystem in India, leave a legacy in the country, and in the technology fraternity.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos