Technical Support Engineer

Job Details for Service Manager

Job Title              : Service Engineer

Department      : BMS (Building Management System)

Location              : Mumbai/Pune/Banglore

Experience        : 3-5 Years in BMS Service Industry

Desired Qualification: Diploma, Degree in Engineering

Skills Required : _______________

Salary                   : As per Company Norms

Job Overview:

BMS Service Manager is responsible for overseeing the operation, maintenance, and optimization of building management systems, which control and monitor various aspects of building. The role is important for ensuring the smooth functioning of a building's systems and providing service and Operation support.

Responsibilities:

Ø Manage and supervise a team of service engineers and technicians who perform maintenance and service tasks on BMS equipment’s.

Ø Ensure the availability of spare parts and resources necessary to perform repairs and maintenance activity for complete cycle.

Ø Set objectives, monitor team performance, and ensure work is completed on time and to required standards.

Ø Oversee the delivery of preventative and corrective maintenance services for BMS systems.

Ø Ensure compliance with Service Level Agreements (SLAs) and contractual commitments with clients.

Ø Coordinate and schedule routine maintenance checks and emergency repairs for BMS-related systems.

Ø Serve as the primary point of contact for clients regarding BMS service-related inquiries and issues.

Ø Build and maintain strong relationships with clients by providing exceptional customer service and addressing concerns proactively.

Ø Conduct regular client meetings and reviews to ensure satisfaction with the service provided.

Ø Support clients in upgrading their BMS systems with new technologies or integrating Provide high-level technical support for service-related issues, troubleshooting complex problems that may arise within BMS systems.

Ø Ensure that all BMS systems and operations comply with safety regulations, building codes, and industry standards.

Ø Maintain accurate records of maintenance activities, service reports, and equipment performance.

Ø Generate regular reports for clients and management on system status, service outcomes, and energy usage.

Ø Track and report on budgetary performance, costs, and resource allocation, invoicing and AR collection from time to time.

Ø Assist with the development and management of the BMS service department's budget.

Ø Ensure that service operations are cost-effective and within the budget while maintaining high standards.

Ø Identify areas for continuous improvement in BMS services and processes.

Ø Stay up to date with the latest technological advancements in building management systems and incorporate them into service offerings.

Job Title: Full Stack Developer – Video Commerce (RealityShop)

Location: Remote

Type: Full-Time

About RealityShop:

RealityShop is a cutting-edge video commerce platform designed to revolutionize the e-commerce experience by integrating shoppable videos into Shopify stores. Our platform helps merchants engage customers through interactive videos that increase conversions and drive sales.

We’re looking for a Full Stack Developer who is passionate about building scalable, user-friendly applications. You'll play a key role in developing and enhancing RealityShop's platform, working with Gadget and Shopify to bring innovative video commerce features to life.

Responsibilities:

• Lead the product and take full ownership of creating and maintaining the product.
• Develop and maintain Gadget-powered applications for RealityShop’s backend and infrastructure.
• Build, test, and deploy Shopify integrations, ensuring seamless functionality between our platform and merchants' stores.
• Collaborate with the product team to design and implement features like UGC content collection, video hosting, file uploads, and custom CTAs.
• Implement responsive, intuitive front-end designs using modern JavaScript frameworks.
• Optimize for performance, ensuring that the video commerce experience is fast and smooth across devices.
• Work on both the front-end and back-end, contributing to overall architecture decisions.
• Integrate RESTful APIs for communication between front-end components and backend services.
• Write clear, maintainable code and participate in code reviews.

Requirements:

• 3+ years of experience in a full stack development role
• Proficient in JavaScript, Node.js, and modern front-end frameworks (e.g., React, Vue).
• Experience with Shopify API development and Shopify app integration.
• Strong understanding of Javascript development practices
• Strong understanding of RESTful API design and development.
• Familiarity with database design and management.
• Experience with Git or other version control systems.
• Excellent problem-solving skills and a strong eye for detail.
• Ability to work independently and as part of a collaborative, remote team.

Nice to Have:

• Prior experience with Shopify or Gadget is not required but preferred.
• Prior experience with Generative AI such as Open AI, Faceswapping, LipSyncing.
• Experience with video hosting and compression technologies.
• Familiarity with video analytics or any other video-based technologies.
• Knowledge of Shopify App Store submission and review processes.

Why Join Us?

• Be part of an innovative startup that’s disrupting the e-commerce space with AI & video commerce.
• Opportunity to work with cutting-edge technologies like Gadget and Shopify in a dynamic, fast-paced environment.
• Remote, flexible work environment with a focus on results and growth.

If you’re ready to make an impact and help shape the future of video commerce, we’d love to hear from you!

Role Summary

·       Deliver Sourcing and Category Management for the Contingent Labor category in the Americas region (LATAM, US and Canada). Majority of spend is in the U.S.

·       Support development and execution regional category strategy and plan

·       Provide category thought leadership, knowledge sharing and continuous improvement

·       This position will be in India

Responsibilities

·       Manage team member activities including setting individual targets, team targets and performance monitoring

·       Analyze spend, identify opportunities and deliver programs that generate cost savings, contract improvements and risk mitigation

·       Develop and execute category strategies and plans in concert with the other functional teams (Recruiting, Finance, Legal, Sales & Delivery Teams)

·       Provide thought leadership and promote knowledge sharing process across all regions

·       Provide support to sales & delivery teams in responding to RFPs for procurement of Temp Labor.

·       Obtain support and agreement for procurement strategies from key stakeholders to ensure optimal compliance.

·       Work with internal stakeholders to identify and support their need for filling contingent labor roles

·       Initiate and manage Rfx’s (RFQ’s, RFI’s and RFP’s) related contract labor

·       Contract negotiation and implementation

·       Define and manage key supplier relationships to deliver improvement in performance, cost, service and quality. Responsible for Supplier Relationship Management program.

·       Measure supplier performance against contractual and service delivery targets.

·       Lead supplier review meetings with business stakeholders and suppliers to assess supplier performance and contract compliance and take corrective action as required. Promote vendor capabilities within the organization. Provide official communication to suppliers as necessary.

·       Negotiate Savings and best possible commercials across the contingent labor category. Track and report savings.

·       Establish and report on measurable performance metrics for all procurement activities including supplier performance, payment terms, contractual terms, savings, and spend under management

·       Establish and develop relationships with all key stakeholders: suppliers, internal customers; engaging with internal recruitment team, procurement, payables and other business stakeholders.

·       Assist in providing procurement solutions to our clients

·       Drive value added activities by implementing innovative strategies that both support and align with the organization’s priorities and goals

·       Develop and Manage the Supplier Diversity Initiative

Key Skills/Experience:

·       5+ years Procurement experience delivering contingent labor category sourcing/buying services, strategic sourcing, contract negotiation and supplier relationship management.

·       Advanced knowledge of the US contingent labor marketplace (e.g. suppliers, rates, labor laws, technology, rate benchmarking tools)

·       Exposure to contract laws, negotiation, market dynamics, commercial strategy, strategic sourcing, contract management and supply relationship management

·       Experience evaluating, selecting, and implementing a VMS technology

·       Strong communication skills and drive desired results within the organization

·       Excellent people management skills; Proficient in verbal communication, writing, time management, organizational and presentation skills

·       Ability to interact and influence at all levels

·       Excellent analytical and decision-making skills

·       Exceptionally strong work ethic displaying a mature, professional, service-oriented attitude with an ability to adjust quickly to change

·       Motivated, self-starter and achievement oriented

·       Demonstrated ability to build relationships / partnerships (internal and external), and ability to influence and drive change

·       Proficiency in Microsoft Office suite, including Word, PowerPoint and Excel

·       Excellent negotiation, influence, mediation & conflict management skills

·       Bachelor’s Degree required, Advance degree and/or Contingent Labor certification a plus

Senior Executive - Public Relations

Agency experience must.

Key Responsibilities:

• Develop and execute comprehensive PR strategies to enhance brand visibility and reputation.
• Manage relationships with key media outlets, journalists, influencers, and other stakeholders to maximize positive coverage.
• Lead the creation of press releases, speeches, articles, responses, briefing docs and other content for internal and external communication.
• Plan and oversee press events, product launches, sponsorships, and corporate events to generate media interest.
• Handle crisis communication, providing strategic counsel to mitigate negative publicity and protect the brand image.
• Monitor, analyze, and report on media coverage and the effectiveness of PR campaigns, providing insights for future improvement.
• Collaborate with marketing, social media, and internal teams to ensure alignment of communication efforts.
• Collaborate with external agencies and liaison with internal teams 
• Work on founders profiling and personal branding including their social media, speakership opportunities etc
• Assist in EaseMyTrip's Group companies PR 
• Stay informed about industry trends, competitor activities, and emerging PR tools to keep strategies relevant and effective.

Qualifications and Skills:

• Bachelor’s degree in Public Relations, Communications, Journalism, Marketing, or a related field.
• 3+ years of experience in public relations, with a proven track record of managing successful campaigns
• .Agency experience is a must.
• Exceptional written and verbal communication skills with attention to detail.
• Strong media network and ability to build and nurture relationships with stakeholders.
• Experience in managing crisis communication and providing strategic counsel.
• Proficiency in PR software and tools like Meltwater, Cision, or similar platforms.
• Solid understanding of digital marketing and social media’s role in PR strategies.
• Ability to manage multiple projects under tight deadlines with strong organizational skills.

We are looking for a software tester to collaborate with different teams to ensure high quality product deliverables.

Responsibilities:

• Review software requirements
• Prepare/ Review test plans and test cases
• Execute test cases, report issues and share test execution reports
• Write test cases to automate the functional testing

Job Requirements:

• 2+ years of relevant experience
• Experience in any test automation framework
• Experience in any test case management tool
• Ability to work as a functional as well as automation tester
• Ability to communicate with development and business teams
• Have keen eye for detail and be able to see the bigger picture
• Strong team player who can work efficiently in a highly collaborative environment
• Motivated and able to work independently
• Experience in performance testing will be a plus

About Rolling Arrays

Rolling Arrays provides HR Software and HR System Implementation Services (SAP SuccessFactors, Qualtrics, Reimburse, CICO, eFile, eAuthoring) to Clients in Singapore, Malaysia, Australia, UAE, Hong Kong. Rolling Arrays (RA) was featured as Singapore’s Top 75 fastest growing companies by the leading newspaper of Singapore - The Straits Times in 2021 where RA was ranked 48. Rolling Arrays has 2 lines of businesses: 

HR System Implementation Services: 

Rolling Arrays is regarded as number ONE mid-size firm in the South East Asian Market with a strong track record of 12 Years and more than 200 enterprise level HR Technology Implementation projects till date. The services include – 

• SAP SuccessFactors Design Consulting
• SAP SuccessFactors Implementation
• SAP SuccessFactors Change Management
• SAP SuccessFactors Support Services (AMS)

HR Software Products in Rolling Arrays’ portfolio (partner’s products and own products): 

• SAP SuccessFactors (World’s leading End to End Cloud HR Software solution)
• Qualtrics (World’s leading Experience Management Software)
• Reimburse (AI Enabled Travel & Expense Management Software for Enterprises)
• CICO (Intelligent Time Capture Machine, a software alternative to Physical Biometric Devices)
• eFile (Digitize and contextualize all employee documents in one place)
• eAuthoring (Author and publish your own learning content to capture tacit knowledge in the organization)

Primary Skills & Criteria [Mandatory]

• Technology Business Analyst
• Experience with Finance IT, EPM IT, ETL Processes
• Minimum Work Experience: 12+ years

Other Requirements [Good to have]

• Exposure to tools like Jira, Confluence, etc.
• Exposure to development and production support processes
• Exposure to EPM tools [e.g., HFM, FMDEE, etc.]
• Candidate should be able to lead and track technical developments/tasks independently and present status to management
• Candidate should be self-motivated and self-sufficient to work independently without much supervision
• Strong verbal and written communication skills

Role Duties/Activities

The Technology “Agile Business Analyst” or “Business Analyst” is responsible for ensuring the team works within an Agile delivery method and that their backlog of requirements and analysis feed into Technology Projects and Programmes successfully.

This role will carry out some or all of the following activities:

• Assures delivery through the entire life cycle of the project of user requirements through to live
• Managing the capture, analysis, and documentation of business process (including IT processes)
• Designing solutions or change interventions
• Oversee change management activities which can include diverse tasks such as timeline planning to
• stakeholder engagement
• Manage or collaborate in change interventions such as training and communication
• Tracking and documenting progress and managing status reporting
• Managing implementation of solutions
• Risk identification, risk reporting and devising interventions to mitigating risks
• Budget management and forecasting
• Management of external service providers
• Support Technology teams to manage delivery proactively, balancing scope, schedule, resourcing, dependencies, communications, etc.
• Work with the Technology team and Product Owner to drive improvements in productivity through backlog management, maturity in the use of Agile methodologies (e.g. Scrum, Kanban, Lean), and corresponding management of dependencies
• Oversee the monitoring and reporting of progress, issues, dependencies, risks to the stakeholders
• Ensure adherence to standard controls and drives teams to achieve compliance and framework,
• capability management, Security controls and technology architecture designs