Technical Support Engineer

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

PRINCIPAL RESPONSIBILITIES :

1.      Inbound/Outbound Call Handling

2.      Email/Ticket Handling

3.      Escalation Handling

4 Data handling/managing

 CRITICAL SKILLS REQUIRED :

1.      Good listening skills

2.      Good problem solving skills

3.      Good English written skills

4.      Good learning abilities

5.      Good spoken English/Hindi skills

Good MS Excel & MS Word skills

Profile Name: Client Service Executive

Experience: 1 year+ (relevant experience)

Working Hours: 7 PM- 4 AM ||Mon-Fri||

Working Location: Alkapuri, Vadodara

Key Responsibilities:

•Building excellent relationships with business partners such as internal Recruiting and Business development teams.

•Liaison between MSP/Clients and internal teams. Assist MSP managers in acquiring great talent and ensuring that Client hiring objectives are achieved.

•Communicating job requirements, changes, and compliance onboarding requirements promptly to internal teams.

•Building a solid relationship as the company's sole point of contact for both internal customers and external partners.

looking for a candidate who is a self-starter and open to learning best practice development from the team. This role comes with the opportunity to absorb knowledge and grow as a developer.

Salesforce Certified Developer 1 (PD1), Apex, Salesforce integration with large applications End to End (for Salesforce API understanding)

• Must have: The candidate should have Salesforce Certified Developer 1 (PD1)
• Must Have: 3+ Years of experience as Salesforce Developer
• Must have: Web Application Development Background in a Product Company
• Must have: Excellent development experience with Apex is a must
• Must have: Experience in Visual Force pages development (for Xoxoday UI components)
• Must have: Experience in Salesforce integration with large applications End to End (for Salesforce API understanding)
• Must have: Experience and knowledge of Lightning Design System (for Xoxoday UI widget components)
• Must have: Proven experience with Salesforce development, system integrations, and bug fixes
• Must have: Very good Understanding of Salesforce standard objects and custom objects such as Leads, Account, Contacts, Opportunity, Products, Price book, Lead process, Sales process, and Forecasting is required
• Must have: Experience and knowledge of Lightning Design System
• Good to have: Experience with front-end languages and backend tools for web engineering (Apex, Triggers, DataLoader, Visualforce, Lightning Framework, API s JavaScript, HTML5, and CSS).
• Good to have: Hands-on experience in Salesforce Community Cloud, Service Cloud, and Lightning

• Ability to join a small and growing team, and work with some of the coolest people you've ever met
• Opportunity to make an impact, and leave your mark on this organization.
• Competitive compensation, with the ability to shape your own career trajectory 

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality on content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at this company

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Xoxoday works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners or consumers for better business results.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Looking for someone who can take care of all the server-related works, their security, can handle code versions through GitHub, handle the server logs, loads with automated tools.

Hassle-free deploying the code on servers with automated scripts. Should have provision to manage the server downtime efficiently during deployment time on production environment.  Only privileged candidates can access the code and servers with a restricted IP address.

1. Responsibilities

• Serve as a point of cross-functional contact and expertise, providing support to development and QA teams for the build and release process in all environments.
• Provide emergency support for critical issues, research possible cause, and provide solutions.
• Aid DevOps team in the maintenance of existing automated deployment operations as well as the advancement of desired state automated CI-CD Pipelines
• Documents build and deployment process for assigned product and/or tools
• Aid Infrastructure team in the implementation of new resources used by the development, test, and production environments.
• Maintain awareness of best-in-class tools, languages, and practices related to development operations.
• Provides instructions to Infrastructure, Development and Test teams to aid in product development life cycle.

• Participate in discussions regarding new product development and product enhancements.
• 2. Requirements

• Experience working on Linux based infrastructure
• Configuration and managing databases such as MySQL, MongoDB
• Excellent troubleshooting
• Working knowledge of various tools, open-source technologies, and cloud services
• Awareness of critical concepts in DevOps and Agile principles
• Great Experience with public cloud platforms such as AWS, Google Cloud Platform (GCP), or Microsoft Azure.
• Must have implementation experience with TLS/SSL, public private key cryptography, how certificates work, and mutual authentication
• Should have deal with IP addressing, firewalls, open ports, DNS & DHCP

What you need to have: