Technical Support Engineer

at MCSAM

Technical Support Engineer

MCSAM

Company

Home

Technical Support Engineer

at MCSAM

Posted by Poonam Yadav

0 - 1 yrs

₹1L - ₹3L / yr

Gurugram

Skills

Communication Skills

JIRA

Zendesk

Problem solving

Programming

What Youll Do:

Take ownership of customer issues reported and see problems through to resolution
Provide configurations, troubleshooting and best practices to customers
Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
Prepare accurate and timely reports
Follow the SLA for issues with respect to their severity.

What You ll Need:

Bachelor s or higher degree in computer science, engineering, or related technical field
Willing to work flexible and varying shift times including weekends and evenings
2 years of software development experience with java, javascript, python, or another scripting/programming languages
Previous experience in a Technical Support environment is required
Excellent written and verbal communication skills
A passion for customers and problem-solving, desire to go deep and become familiar with the customer s technical and business environment
Comfortable in a startup environment, we move quickly and wear many hats in a dynamic environment
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Familiarity with Zendesk, Jira, and Confluence is advantageous.

What Youll Do:

Take ownership of customer issues reported and see problems through to resolution
Provide configurations, troubleshooting and best practices to customers
Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
Prepare accurate and timely reports
Follow the SLA for issues with respect to their severity.

What You ll Need:

Bachelor s or higher degree in computer science, engineering, or related technical field
Willing to work flexible and varying shift times including weekends and evenings
2 years of software development experience with java, javascript, python, or another scripting/programming languages
Previous experience in a Technical Support environment is required
Excellent written and verbal communication skills
A passion for customers and problem-solving, desire to go deep and become familiar with the customer s technical and business environment
Comfortable in a startup environment, we move quickly and wear many hats in a dynamic environment
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Familiarity with Zendesk, Jira, and Confluence is advantageous.

Users love Cutshort

Read about what our users have to say about finding their next opportunity on Cutshort.

Subodh Popalwar

Software Engineer, Memorres

For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.

Companies hiring on Cutshort

About MCSAM

Founded :

2009

Type :

Products & Services

Size :

20-100

Stage :

Profitable

About

MCSAM is a leading global software solution and integration service provider company. Started in 2009 as a boutique IT services agency, primarily focused on US & European markets. Evolved as a major software technology & media service provider by 2019. We offer digital media solutions to our clients for their project execution in the long run and short run. We have expertise in Custom Software/App Development, Digital Marketing & Advertising, QA/QC Services, Project Management & Consulting. We believe in putting the client's interest above everything, taking transparent actions, building trust, and acting as a team. Our mission is to deliver exceptional performance to our clients by valuing our human assets, customized solutions, and quality assurance. With 11+ years of experience, MCSAM supports more than 200 clients globally and has proven industry expertise in helping clients by delivering faster services, with higher capabilities and quality in a cost-effective manner. MCSAM has developed leading solutions for all major industries- Banking and Payments, Cloud Telephony, E-Commerce, Ed-Tech, Hospitality, and Media. We are specialized in providing FinTech Solutions, Enterprise Software Solutions, and E-Commerce Solution.

Similar jobs

Telesales Execuitve

at Shorea Softech Pvt Ltd

Posted by Puneet Sharma

Delhi

0 - 1 yrs

₹2.2L - ₹2.6L / yr

Telesales

Sales

Marketing

TargetProcess

About Company

Buyume Is an E-commerce platform for Beauty professionals where they can buy Beauty products as well as educate themselves in the Salon and Beauty Industry.

Requirments

This candidate will be responsible for prospecting, qualifying, and generating new sales opportunities. In order to be successful in this role and meet or exceed quota, this candidate should feel comfortable communicating with prospects via phone and email who are discovered through a variety of avenues.

We are looking for a candidate with any of the given below regional language proficiency

(Odia, Gujarati, Assamese, Bengali, Marathi, Malayalam, Telugu, Kannada, Tamil).

Responsibilities

Research, target and open new client opportunities
Develop targeted messaging to engage prospect companies and executives
Qualify prospects by understanding customer needs and budgets

Qualifications

10+2
2+ years' previous sales experience
Extrovert

About Company

Buyume Is an E-commerce platform for Beauty professionals where they can buy Beauty products as well as educate themselves in the Salon and Beauty Industry.

Requirments

We are looking for a candidate with any of the given below regional language proficiency

(Odia, Gujarati, Assamese, Bengali, Marathi, Malayalam, Telugu, Kannada, Tamil).

Responsibilities

Research, target and open new client opportunities
Develop targeted messaging to engage prospect companies and executives
Qualify prospects by understanding customer needs and budgets

Qualifications

10+2
2+ years' previous sales experience
Extrovert

Senior Software Engineer

Its a Level 5 Product and Services Automotive Company

Agency job

via Gipfel & Schnell Consultings Pvt Ltd by Ashwini HC

Bengaluru (Bangalore)

3 - 8 yrs

₹3L - ₹20L / yr

C++

STL

Data Structures

Algorithms

Design patterns

+5 more

Job Description

Able to design and architect product solutions.
Sound knowledge in OOPS concepts and OOAD
Knowledge on C++ 11/14, STL and BOOST libraries usage is added advantage
Implementation of automated testing & unit test framework
Know how on profiling tools & debugger
Developed software with interfaces to low level system and hardware resources
Excellent communication skills, written and verbal
Team player & high review aspects with CPP Core guidelines
Requirements Engineering and Bug Tracking tools
Thorough knowledge in Build and Release. Good exposure on GIT, Gerrit, SVN and Jenkins
Should be a quick learner and can take on things independently
Autosar / Automotive Domain knowledge would be a plus

Qualifications

BE/ BTech. in CS/IT/ENC/EEE

Additional Information

Having 4 to 8 years of experience

Job Description

Able to design and architect product solutions.
Sound knowledge in OOPS concepts and OOAD
Knowledge on C++ 11/14, STL and BOOST libraries usage is added advantage
Implementation of automated testing & unit test framework
Know how on profiling tools & debugger
Developed software with interfaces to low level system and hardware resources
Excellent communication skills, written and verbal
Team player & high review aspects with CPP Core guidelines
Requirements Engineering and Bug Tracking tools
Thorough knowledge in Build and Release. Good exposure on GIT, Gerrit, SVN and Jenkins
Should be a quick learner and can take on things independently
Autosar / Automotive Domain knowledge would be a plus

Qualifications

BE/ BTech. in CS/IT/ENC/EEE

Additional Information

Having 4 to 8 years of experience

SAP HCM Consultant (Middle East Payroll experience required)

at Nexus business solutions pvt ltd

Posted by SAKSHI SHARMA

Remote only

5 - 15 yrs

₹8L - ₹18L / yr

IT consulting

SAP HCM

SAP Payroll

Strong problem-solving skills to drive resolution of defects and issues by understanding client needs & presenting options to resolve the problem.
An ability to identify, develop and implement solutions to gaps to meet the needs of the business Qualifications
Extensive Experience in PA, OM, TM (Position & negative) & PY Module.
ESS & MSS Support.
SAP HR/HCM Audit skill.
Very good in PCR & Schema.
Excellent problem-solving and debugging skills.
Minimum 5+ years of experience as an SAP HCM Consultant.

Strong problem-solving skills to drive resolution of defects and issues by understanding client needs & presenting options to resolve the problem.
An ability to identify, develop and implement solutions to gaps to meet the needs of the business Qualifications
Extensive Experience in PA, OM, TM (Position & negative) & PY Module.
ESS & MSS Support.
SAP HR/HCM Audit skill.
Very good in PCR & Schema.
Excellent problem-solving and debugging skills.
Minimum 5+ years of experience as an SAP HCM Consultant.

Java lead, Java architect, Senior Java developer

at R Systems International

2 recruiters

Posted by PRIYA MEHANDRU

Noida, NCR (Delhi | Gurgaon | Noida)

5 - 10 yrs

₹5L - ₹22L / yr

Java

Microservices

Spring Boot

JPA

RabbitMQ

+1 more

looking for immediate joiner or who can join in 15-20 days
skills needed:
java
springboot
microservices
kafka/rabbitmq
jpa

Frontend Developer

at Humancloud Technology Pvt Ltd

3 recruiters

Posted by yash gurav

Pune

4 - 7 yrs

₹12L - ₹16L / yr

React.js

Javascript

Redux/Flux

Data Structures

Data validation

+2 more

Job Description of React JS

About us :
Humancloud Technologies is a leading digital technology and innovation
partner transforming businesses across the globe through its services and
solutions. We believe in helping our businesses stay ahead of the curve by
enabling them to leverage the new-age technology services of Blockchain,
IoT, Cloud and Experience Design. We, at Humancloud, have nurtured ideas from validation to production and shaped them into scalable
businesses.
An experienced IIT Delhi alumni leadership coupled with a team of
talented and supportive peers look forward to your onboarding.

Job Description ReactJs Developer:-

- Expertise in React.js, Angular 2+ versions, Node.js, Express.js, etc
- Frameworks like Redux and React are a must
- RESTful APIs
- 2+ year Proficiency in Angular, Nodejs and Reactjs Development and it's core principles.
- Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
- Knowledge of the SDLC Model, development and standards, source control, code review, build and
deployment, and continuous integration.
- Experience with popular React.js workflows (such as Flux or Redux)
- Proficiency in JavaScriptTypescript, including DOM manipulation and the JavaScript object model
- Knowledge of REST Services and Principles
Desired Qualification And Experience

• Minimum undergraduate in Computer Science, MCA or Statistics from a Tier 1/Tier 2
academic institution
• Minimum 2 years of professional experience as a React/Angular/VueJs developer
• Excellent written, and verbal communication, and client-facing skills
• Exceptional analytical and problem-solving skills
• The ability to quickly grasp new concepts and learn new technologies
• The traits of a self-motivated, independent, detail-oriented, and responsible team player.

Sales- Corporate Trainer & Coach

at MG INTERNATIONAL

Posted by Biya Mathew

Remote only

3 - 6 yrs

₹3L - ₹6L / yr

Corporate Training

Training and Development

Sales

Sales training

Customer Relationship Management (CRM)


Title	Sales- Corporate Trainer & Coach
Location	Mumbai- Marol
Requirement	Ability to manage the full training cycle, including in-person activities and web-based learning · Hands-on experience with e-learning platforms · Excellent organizational skills · Solid communication and presentation abilities · Expertise in sales processes, methodologies, and skills (prospecting, qualifying, call management, negotiation, closing). · Demonstrated success in selling courses or educational products and effectively building customer relationships that met or exceeded quota. · Understanding of key industries/market segments, product/solution offerings, and available selling resources and engagement process, competitors and differentiation. · Ability to quickly display mastery over EduBridge products, services, buyers, markets, systems and sales approaches. · Display high EQ- ability to build trust, positive relationships and advance projects through influence rather than authority. · High degree of business acumen, including highly polished internal and customer facing presentation skills. · Ability to analyze and draw insights from data. · Strong interpersonal, organizational and time management skills. · Ability to multi-task in a fast-paced environment, act efficiently, and collaborate with all levels of the organization.
Education	Graduate/Post Graduate (Any Stream) Professional certifications in sales training like Certified Inside Sales Professional (CISP), Certified Sales & Marketing Professional will be preferred. Proven work experience as a Sales Trainer or similar role 3+ years and above experience in a sales position is a plus


Title	Sales- Corporate Trainer & Coach
Location	Mumbai- Marol
Requirement	Ability to manage the full training cycle, including in-person activities and web-based learning · Hands-on experience with e-learning platforms · Excellent organizational skills · Solid communication and presentation abilities · Expertise in sales processes, methodologies, and skills (prospecting, qualifying, call management, negotiation, closing). · Demonstrated success in selling courses or educational products and effectively building customer relationships that met or exceeded quota. · Understanding of key industries/market segments, product/solution offerings, and available selling resources and engagement process, competitors and differentiation. · Ability to quickly display mastery over EduBridge products, services, buyers, markets, systems and sales approaches. · Display high EQ- ability to build trust, positive relationships and advance projects through influence rather than authority. · High degree of business acumen, including highly polished internal and customer facing presentation skills. · Ability to analyze and draw insights from data. · Strong interpersonal, organizational and time management skills. · Ability to multi-task in a fast-paced environment, act efficiently, and collaborate with all levels of the organization.
Education	Graduate/Post Graduate (Any Stream) Professional certifications in sales training like Certified Inside Sales Professional (CISP), Certified Sales & Marketing Professional will be preferred. Proven work experience as a Sales Trainer or similar role 3+ years and above experience in a sales position is a plus

Legal assistant

at ishan infotech ltd

1 recruiter

Posted by Toral Prajapati

Ahmedabad, Gujarat

0 - 1 yrs

₹1.5L - ₹3L / yr

Litigation support

Legal Assistant responsibility include:

Negotiate, review, drafting, vetting of various contracts and agreements

Drafting knowledge of notices/reply notice/letters to any govt., & Non-Govt. authorities.

Drafting of other miscellaneous documents like Power of Attorney, Undertakings required as per the need of business, Memorandum of Understanding, No Objection Certificate (NOC)

Responsible for supporting Groups Secretarial function, convening of Board shareholders & Committee Meeting

Attending and handling court cases, case notices and handle all litigation matters with support of external counsel;

Submission of reports/ MIS/ litigation updates, contract trackers to the Department on monthly & quarterly basis.

Conduct research on relevant laws, regulations

Taking care of any matter as and when received from the management and advising them within the legal ambit.

Maintain knowledge of all new changes in the law, analyze implications and suggest a manner of implementation.

Responsible for maintaining all legal records & documents within the legal department.

Organize and maintain documents in a paper or electronic filing systems.
Maintaining of statutory register and records

To work with external law firms, other consultants, statutory auditors as and when required.

Manage the day-to-day affairs of assigned sub-tasks.

Perform other tasks as assigned to support the department as and when required.

Legal Assistant responsibility include:

Negotiate, review, drafting, vetting of various contracts and agreements

Drafting knowledge of notices/reply notice/letters to any govt., & Non-Govt. authorities.

Drafting of other miscellaneous documents like Power of Attorney, Undertakings required as per the need of business, Memorandum of Understanding, No Objection Certificate (NOC)

Responsible for supporting Groups Secretarial function, convening of Board shareholders & Committee Meeting

Attending and handling court cases, case notices and handle all litigation matters with support of external counsel;

Submission of reports/ MIS/ litigation updates, contract trackers to the Department on monthly & quarterly basis.

Conduct research on relevant laws, regulations

Taking care of any matter as and when received from the management and advising them within the legal ambit.

Maintain knowledge of all new changes in the law, analyze implications and suggest a manner of implementation.

Responsible for maintaining all legal records & documents within the legal department.

Organize and maintain documents in a paper or electronic filing systems.
Maintaining of statutory register and records

To work with external law firms, other consultants, statutory auditors as and when required.

Manage the day-to-day affairs of assigned sub-tasks.

Perform other tasks as assigned to support the department as and when required.

Senior Frontend Developer

Edtech Beyond The Classroom| Delhi

Agency job

via Unnati by Rakhi Gayen

NCR (Delhi | Gurgaon | Noida)

2 - 5 yrs

₹10L - ₹25L / yr

Javascript

Product Management

JIRA

Agile/Scrum

iOS App Development

+6 more

Join an edtech which has seen tremendous growth since its inception a year back, its unique offering will only see more success and so will your career. Read on.

Our client is a one of a kind chatroom that provides a conducive environment for e-learning and mentorship for IAS aspirants. It is a platform that supports multiple learning activities like study-plan creation, note-sharing, assessments, discussions, doubt-solving, on-demand lectures and more. It focuses more on communication than just content and beyond the classroom-style set-up. They provide various clubs to crack the entrance exams like UPSC, CSAT, EPFO and more with full coverage and the best mentorship from experienced coordinators.

They offer teaching careers too with flexible timing, and excellent remuneration that ensures communication that impacts the lives and education of more than 10 lakh students. Founded by IITians, the team has recently raised a funding of 5crores that is helping them strengthen their tech team and provide additional language options along with building a superior product.

As a Senior Frontend Developer, you will be dedicated to building and managing the products - reporting and dashboarding, ensuring that your deliverables meet business objectives.Agile/SCRUM methodology

What you will do:

Knowing and working on what specific framework problems need to be solved, what new problems they give rise to, and the architectures that work at scale.
Coordinating with the design and back-end teams
Taking risks, and learning quickly from your mistakes.
Brainstorming between various approaches, doing small experiments to test the hypotheses
Aligning the team to follow a particular approach, being thorough in your research.
Collaborating well with others, knowing that better solutions come from working together.

What you need to have:

Bachelor's degree in Computer Science (or related field)
A passion for system design problems, exposure to various tech frameworks
Experience with React Js, React Native, JavaScript including DOM Manipulation, and JavaScript object model.
Should have a crystal understanding of App architecture and how React Native interacts with the native layers for iOS and Android respectively
Familiarity in using Hooks for functional components with state, PureComponents.
Hands-on experience in using State Management Libraries (Mainly Redux).
Understanding React Native internals, memory profiling, and performance improvements of the application.
Experience with building projects in Gradle (Android Studio) or xCode with iOS.
Create Energy - Insatiably curious.
Experience in Agile/ SCRUM methodology and modern tools like Jira, Slack, GitHub, etc

Join an edtech which has seen tremendous growth since its inception a year back, its unique offering will only see more success and so will your career. Read on.

What you will do:

Knowing and working on what specific framework problems need to be solved, what new problems they give rise to, and the architectures that work at scale.
Coordinating with the design and back-end teams
Taking risks, and learning quickly from your mistakes.
Brainstorming between various approaches, doing small experiments to test the hypotheses
Aligning the team to follow a particular approach, being thorough in your research.
Collaborating well with others, knowing that better solutions come from working together.

What you need to have:

Bachelor's degree in Computer Science (or related field)
A passion for system design problems, exposure to various tech frameworks
Experience with React Js, React Native, JavaScript including DOM Manipulation, and JavaScript object model.
Should have a crystal understanding of App architecture and how React Native interacts with the native layers for iOS and Android respectively
Familiarity in using Hooks for functional components with state, PureComponents.
Hands-on experience in using State Management Libraries (Mainly Redux).
Understanding React Native internals, memory profiling, and performance improvements of the application.
Experience with building projects in Gradle (Android Studio) or xCode with iOS.
Create Energy - Insatiably curious.
Experience in Agile/ SCRUM methodology and modern tools like Jira, Slack, GitHub, etc

Frontend Developer

at SourceLogix

1 recruiter

Posted by Ramesh Sharma

Remote, Chennai, Bengaluru (Bangalore)

3 - 7 yrs

₹2L - ₹8L / yr

React.js

Javascript

HTML/CSS

Redux/Flux

Babel

+6 more

1. Overview
https://www.srclogix.com/">SourceLogix - is a California based software development company. Founded in 2007, we have successfully built our client base with our values: Talent. Team. Trust.

SourceLogix experts help Fortune 500 clients in the areas of SaaS, eCommerce, VoIP, CRM, Transaction systems & Predictive Analytics.

Our latest venture is to build our own Cloud-based SaaS platform to disrupt the Digital Marketing space with a revolutionary voice & video platform - to help customers significantly improve conversions. The platform is built on Amazon Web Services, Google Cloud, and Salesforce CRM to drive Voice & Video with analytics & deep learning, all to significantly improve conversion rates.

We are looking for a great JavaScript developer who is proficient with React.js. Your primary focus will be to develop all user interface components and implement them following well-known React.js workflows such as Flux or Redux.

You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. You will demonstrate: collaborative, problem solving, sophisticated design and build a quality product.

2. Requirements:

Passion for creating and delivering great software with a strong sense of ownership.
Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
Strong knowledge of JSON, XML, JavaScript, CSS2 & CSS3, HTML5 & jQuery.
Over two years of experience in building SaaS & web applications using ReactJS.
Strong and proven experience with popular React.js workflows (such as Flux or Redux)
Experience with standard front-end development tools such as Babel, Webpack, NPM, etc.
Familiarity with newer specifications of ECMAScript.
Familiarity with RESTful APIs & modern authorization mechanisms.
Independently develop new user-facing features from designs and wireframes.
Build reusable components and front-end libraries for future use.
Proficient in Version Control Software such as GIT, Bitbucket.
Ability to understand business requirements and translate them into technical requirements.

3. Good to have:

Knowledge of modern authorization mechanisms, such as JSON Web Token.
Knowledge of the AWS platform and scalable application architecture.
Experience with CI/CD - Build & Release process. Agile/ Scrum based development..
Highly desired knowledge in CSS preprocessors: Sass, Less or Stylus; Server-Side Rendering (SSR); and building Single Page Apps (SPA).
Knowledge in Nodejs, NextJs is an added advantage.

4. Job Duties:

Developing new user-facing features using React.js.
Build reusable components and front-end libraries for future use.
Translate design and wireframe into high-quality code.
Optimize components for maximum performance across a vast array of devices & browsers.
Work closely with business owners, designers & backend developers to build a fantastic User Experience (UX) with solid User Interfaces (UI).
Be responsive to change, adapt quickly with a talented team and work efficiently & remotely.

5. Benefits:

Competitive salary - based on experience.
100% remote work. All you need is a good laptop, headset, and internet connectivity.
Flexible work: don’t care when or where you work. We care how you work & how well you deliver.
US-based team: open & transparent & professional.
Ability to make a direct impact & build a great platform.
Awesome culture! We are a friendly & collaborative team with a learning and growth mindset.

SourceLogix experts help Fortune 500 clients in the areas of SaaS, eCommerce, VoIP, CRM, Transaction systems & Predictive Analytics.

2. Requirements:

Passion for creating and delivering great software with a strong sense of ownership.
Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
Strong knowledge of JSON, XML, JavaScript, CSS2 & CSS3, HTML5 & jQuery.
Over two years of experience in building SaaS & web applications using ReactJS.
Strong and proven experience with popular React.js workflows (such as Flux or Redux)
Experience with standard front-end development tools such as Babel, Webpack, NPM, etc.
Familiarity with newer specifications of ECMAScript.
Familiarity with RESTful APIs & modern authorization mechanisms.
Independently develop new user-facing features from designs and wireframes.
Build reusable components and front-end libraries for future use.
Proficient in Version Control Software such as GIT, Bitbucket.
Ability to understand business requirements and translate them into technical requirements.

3. Good to have:

Knowledge of modern authorization mechanisms, such as JSON Web Token.
Knowledge of the AWS platform and scalable application architecture.
Experience with CI/CD - Build & Release process. Agile/ Scrum based development..
Highly desired knowledge in CSS preprocessors: Sass, Less or Stylus; Server-Side Rendering (SSR); and building Single Page Apps (SPA).
Knowledge in Nodejs, NextJs is an added advantage.

4. Job Duties:

Developing new user-facing features using React.js.
Build reusable components and front-end libraries for future use.
Translate design and wireframe into high-quality code.
Optimize components for maximum performance across a vast array of devices & browsers.
Work closely with business owners, designers & backend developers to build a fantastic User Experience (UX) with solid User Interfaces (UI).
Be responsive to change, adapt quickly with a talented team and work efficiently & remotely.

5. Benefits:

Competitive salary - based on experience.
100% remote work. All you need is a good laptop, headset, and internet connectivity.
Flexible work: don’t care when or where you work. We care how you work & how well you deliver.
US-based team: open & transparent & professional.
Ability to make a direct impact & build a great platform.
Awesome culture! We are a friendly & collaborative team with a learning and growth mindset.