What Youll Do:
- Take ownership of customer issues reported and see problems through to resolution
- Provide configurations, troubleshooting and best practices to customers
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Prepare accurate and timely reports
- Follow the SLA for issues with respect to their severity.
What You ll Need:
- Bachelor s or higher degree in computer science, engineering, or related technical field
- Willing to work flexible and varying shift times including weekends and evenings
- 2 years of software development experience with java, javascript, python, or another scripting/programming languages
- Previous experience in a Technical Support environment is required
- Excellent written and verbal communication skills
- A passion for customers and problem-solving, desire to go deep and become familiar with the customer s technical and business environment
- Comfortable in a startup environment, we move quickly and wear many hats in a dynamic environment
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
- Familiarity with Zendesk, Jira, and Confluence is advantageous.
About MCSAM
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Let’s develop together!
Nyteco is dedicated to advancing the recycled materials trading industry through innovative technology solutions. Jules Trade, our flagship product, is an automation platform that streamlines operations and provides valuable insights for traders in this sector. Aside from data insights, Jules Trade also offers powerful automation capabilities and comprehensive end-to-end business management, empowering recyclable materials traders to optimize their operations like never before.
We do this with our first product Jules Trade – an effective, tailored automation, management from lead to invoice, with convenience and data insights; to recycled materials traders to scale their daily business’ and trade.
To help us continue to grow and improve our offerings we are looking for a QA Engineer to proactively take ownership of the product quality for our Jules Trade team. As part of the QA team, you'll contribute to our mission of revolutionizing the recycled materials trading industry.
Join us if you're a technically proficient problem solver with a passion for quality and innovation. Your role will involve ensuring the quality and reliability of our Jules Trade platform. Collaborate with our QA Lead to uphold the highest standards and together, we'll drive both our company's and your individual success stories.
What We Seek in a QA Engineer:
We're seeking a QA Engineer to join our Nyteco's Jules Trade team. If you are a technically proficient problem solver who embodies a deep passion for uncompromising quality and unrelenting innovation, we want you on board!
Your mission: ensure the quality and reliability of our Jules Trade platform. Collaborate with our QA Lead to maintain the highest standards and contribute decisively to our ongoing success.
Why Nyteco?
- Pioneering Innovation: Nyteco stands at the forefront of technological innovation, revolutionizing an entire industry. As a QA Engineer, you'll be at the heart of this transformation.
- Jules Trade Excellence: Our flagship product, Jules Trade, is not just effective—it's tailored, designed to automate everything from lead to invoice, offering unparalleled convenience and data-driven insights.
- Endless Growth Opportunities: Nyteco's commitment to growth extends beyond our industry to our employees. We value your professional development and offer a nurturing environment for your career to flourish.
- Collaborative Environment: At Nyteco, you're not just an employee; you're a valued collaborator. Work with a passionate team that values your insights and encourages creative problem-solving.
Job Overview :
- To ensure quality and reliability of our products through the process of testing and reviewing them.
- Current product they will begin their role with : Jules Trade to understand + develop the environment, the process, the methodology
- Collaborate with cross-functional teams to design, execute, and maintain manual and automated testing processes
Key Responsibility:
- Collaborate with the QA Lead and development teams to understand project requirements and quality objectives.
- Design, develop, and execute manual test cases and test plans to identify software defects and ensure product functionality.
- Execute regression tests, performance tests, and security tests to identify and address software issues.
- Report defects, track their status, and work with developers to ensure timely resolution.
- Perform exploratory testing to identify potential issues that automated tests may miss.
- Contribute to the improvement of our testing processes and methodologies.
- Participate in Agile or Scrum ceremonies and provide valuable insights into product quality.
- Stay up-to-date with industry trends and emerging testing technologies.
Official Qualifications and Requirements:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- Proven experience in manual testing.
- + to have : automated software testing experience
- Solid understanding of software development lifecycles, Agile methodologies, and QA best practices.
- Experience range : 2-4 years
- Have experience in independently testing a feature.
- Passion for achieving and maintaining high-quality standards in software products.
- Strong problem-solving skills and attention to detail.
- Excellent communication and teamwork abilities.
- Ability to work effectively under the guidance of a QA Lead.
Skills:
- Essential Skills : Manual Testing
- Technical Skills : NA
- Soft skills : Communication, teamwork,
- Other Requirements: (Any other prerequisites, such as language proficiency, specific software knowledge, or physical requirements)
Join Us and Thrive in Recycling:
What We Offer:
- Diversity and Inclusivity: We embrace diverse perspectives, fostering better solutions through inclusivity.
- Global Collaboration: Work with recycling industry leaders in a dynamic, global team.
- Continuous Learning: Stay updated in your field, advancing your career and skills.
- Flexibility: Our "Bring Your Own Device" policy and competitive compensation offer work-life balance.
- Health and Well-Being: Enjoy health insurance, paid vacation, and flexible hours.
- Networking: Connect and collaborate in a diverse community.
Grow with Us:
Join our recycling revolution and shape a sustainable future. Your talent matters here. If you're ready to make a significant impact on the recycled materials trading industry and possess the technical acumen and passion for quality we're seeking, we invite you to embark on this transformative journey with us.
Be part of Nyteco's relentless pursuit of excellence in recycled materials trading through Jules Trade.
Nyteco is an equal opportunity employer committed to diversity and inclusivity, fostering an environment where all voices are heard.
For prioritized consideration, you can directly apply using this Careers Portal Link : https://nyteco.keka.com/careers/jobdetails/32685
Techno-functional BA
GormalOne is a social impact enterprise focused on farmer centric projects. Our vision is to make farming highly profitable for the smallest farmer, thereby ensuring India's “Nutrition security”. Our mission is driven by use of advanced technology. Our technology will be highly user-friendly, for the majority of farmers, who are digitally naive. We are looking for people, who are keen to use their skills to transform farmers' lives. You will join a highly energised and competent team which works on advanced global technologies such as OCR, facial recognition, AI-led disease prediction amongst others.
We are looking for a Techno-functional BA to bridge the gap between IT and business teams. You will be responsible for engaging with business leaders to gather functional requirements and document processes. A BA is then responsible for conveying the functional requirements to developers, helping them determine the technical requirements for the work.
Responsibilities
- Should be quick to understand what business does and how it does and determine how to improve existing business processes.
- Identify the steps or tasks to support the implementation of new features & design the new features to implement.
- Analyse the impact of implementing new features and implement the new features.
- Generation of technical Design Documents and changing them as per the required changes proposed.
- Validating product bug fixing solutions for production issues are raised on daily basis and handing over to the business team after initial testing.
- We are looking for a Techno-Functional analyst, who should be good in technical skills like SQL, PL/SQL, APIs, Report and XML publishers.
- New business requirement analysis to find the GAP and resolution for smooth business operations.
- Able to translate functional requirements into technical specifications and to gather and document development requirements.
- Work with Business Development Teams and business users to resolve customer support issues and Project work you are doing.
- Involve in QA cycle User acceptance testing.
- Training end-users regarding application functionalities.
- Follow the Scrum process, participate in Scrum ceremonies and follow the incremental delivery model
Basic Requirements
- 1-2 years of relevant experience in a similar role.
- Proven experience with business and technical requirements analysis, elicitation, modelling, verification, and methodology development.
- Demonstrated understanding of .Net/Java, Relational Databases, and dev stacks.
- Experience in UI/UX best practices and familiarity with Designing tools like Adobe XD etc.
- Excellent analytical, mathematical, and creative problem-solving Logical and efficient, with keen attention to detail.
- Excellent listening, interpersonal, written, and oral communication The ability to communicate with stakeholders and work closely with them to determine acceptable solutions.
- Experience creating detailed reports and giving presentations and competency in Microsoft applications including Word, Excel, PowerPoint, and Outlook.
- Highly self-motivated and able to effectively prioritize and execute tasks while under pressure.
- Excellent planning, organizational, and time management skills.
- Willing to travel to customer location.
Preferred Requirements
- A bachelor’s degree in engineering CS/IT or related field.
- Knowledge of integrating with Web Services, XML(Extensible Markup Language), and other API(Application Programming Interface) to transfer the data - from source and target, in addition to the database.
- Knowledge in Dairy domain.
Hi Folks!!
Currently we are hiring for Network Engineer for Top MNC
Roles and Responsibilities:
· Providing support to the Enterprise level clients in configuration of the Wireless LAN Controllers, Access Points and CPPM server
· Troubleshooting all kind of network and user connectivity issues post deployment
· Fault localization and restoration of service over remote session
· Handling POC cases and escalation tickets as well
· Making configuration changes as per customer’s requirement and wireless environment
· Co-ordinate with multi-vendors engineers to have successful user authentication like Layer-2 Security features 802.1x authentication, Port security and VLAN Mobility
· Co-ordinate with L3 Engineers to resolve critical issues
· Effectively handle network outage issues and resolve them in a timely manner
· Configuring Authentication and encryption in wireless networks with Clear pass
· Working with AAA configuration, including AD, LDAP, RADIUS for Windows and MAC OS X platform
· Reviewing the WLAN configuration of customers and identifying any configuration mistakes that could cause potential issues
· Recreating/simulating the customer’s issues in the local lab to verify the issue and provide an effective resolution
· Providing network support for client’s wired and wireless networks via remote management and telephone
· Conduct technical discussion with level 1 engineers on weekly basis
Required Skills:
· CCNA certified with Wireless Knowledge
· Basic Knowledge on any of Aruba Clear Pass, FortiNAC, Cisco ISE NAC solution
· Basic implementation skills on Aruba Clear Pass for Wired, Wireless and Guest NAC solution.
· Must have experience in configuring switches, routers.
· Must provide technical support for the team & projects during escalation.
· Good understanding of dot1x, mac authentication and solution for BYOD
· Capable to prepare HLD (high level design) and LLD (low level design) for new requirements.
Tech Mahindra Conducting Walk in Interview For Following:
Role: Customer Support Associate (CSA)
Job Location: Kolkata
Tech Mahindra is Hiring for immediate joiners
🎯 Mode of Work: *Work from Office* - Training and Job both.
Process- *Flipkart voice process*
❗️ Job Description:
- Educational Qualification: HS/Graduate from any stream
- Work Experience: Fresher/ Minimum 1 year of work experience with proper certificate
- Communication skills: Candidates Must be fluent in English and Hindi, Should have excellent Oral and Written communication skills In English
⏰ Work Timing: Rotational (9 Hrs of Work)
🎁 Salary:
• 174477/- CTC (Annual) for *Freshers* [12700/- inhand per month]
• 209447/- CTC (Annual) for *Experience* [15400/- inhand per month]
✅ Week off- Any 1-day week off (Rotational)
- Documents: CV, Aadhaar Card (Complete D.O.B. is mandatory
Location details for Walk In interview: Tech Mahindra, DLF2, 3rd Floor, Block B, Rajarhat, Kolkata-700156(Opposite of Geetanjali park TCS) Candidates need to carry CV & Aadhar card (Government id card)
WITH AI KNOWELDGE TO DISCUSS IN DEPTH ABOUT THE APP
SOFTWARE ENGINEER & SHOULD BE PAST EXPEIRENCE
Technical Content Writer Job Profile
We are looking for a Technical Writer to join our team! As a Technical Writer, you will be responsible for producing high-quality and understandable documentation with the goal to improve the success of our products.
Job Role
- Study product samples
- Communicate with product designers and developers to understand product details
- Collaborate with technical staff
- Analyze and manage existing and potential content
- Create and maintain the information architecture
- Make high-quality documentation that meets standards, is appropriate, and is easy to use
- Produce and distribute tutorials to help end-users use a variety of applications
- research and collect usability feedback from customers, designers, and manufacturer
Requirements and Qualifications
- 2+ years of experience as a Technical Writer or similar role
- 2+ years of experience in technical writing of software documentation
- Ability to translate highly technical information into easily understandable information for customers
- Creative skills and usage of photographs, drawings, diagrams, animation, and charts that increase users’ understanding
- Excellent written skills in English
- Knowledge of Microsoft Office
- A minimum of a Bachelor's degree
- Professional Writing or Creative Writing is a big plus
- A background in engineering or computer science is a big plus
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
Should be willing to work in US shifts.
Dear Candidates,
Greetings from Black and White Business Solutions
We have huge openings for "Domestic & International Voice Process"
Eligibility Criteria:
• 10th/PUC/ITI/Diploma/Graduate/PG anything is fine.
• Good communication skill.
Work Location: All over bangalore
Interview Location: Indiranagar
Salary Package:13000-31000 + Incentives Based on your Interview Performance
Job Description:
• The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries
. • He/She must show the willingness to learn new things every time and then.
• Must discuss every matter with its supervisor or team leader to get any issue sorted
• Giving a resolution to the customers or clients should be the whole and sole responsibility.
• Should carry out various other professional services like Business Research, Legal services, Financial Analysis etc.
• Must be very effective in providing customer service by providing resolution to their complicated queries and issues.
• Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.
Interested Candidates Please drop your updated CV to the Below
Looking for immediate joiners.
Thanks & Regards
Meghala
Role : Employee need to attend the calls and help the existing customer with there queries . There are no Targets , No sales . It’s totally a Inbound Process.
Salary:
- Fresher : 15K IN HAND , CTC-17K
- Experienced: Hike 15-25%
Facility :
- Pick and drop
- Rotational Shifts
- Rotational offs
- Bank Holidays offs