

What Youll Do:
- Take ownership of customer issues reported and see problems through to resolution
- Provide configurations, troubleshooting and best practices to customers
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Prepare accurate and timely reports
- Follow the SLA for issues with respect to their severity.
What You ll Need:
- Bachelor s or higher degree in computer science, engineering, or related technical field
- Willing to work flexible and varying shift times including weekends and evenings
- 2 years of software development experience with java, javascript, python, or another scripting/programming languages
- Previous experience in a Technical Support environment is required
- Excellent written and verbal communication skills
- A passion for customers and problem-solving, desire to go deep and become familiar with the customer s technical and business environment
- Comfortable in a startup environment, we move quickly and wear many hats in a dynamic environment
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
- Familiarity with Zendesk, Jira, and Confluence is advantageous.

About MCSAM
About
Similar jobs

● We provide a platform for you to grow exponentially along with the organisation.
● Grow with a team having strong foundations in software engineering practices.
● First-hand experience with a wide range of technologies that work at scale.
● Your role is not just subjected to coding , you will be involved in the end to end product phase
from ideation to the product going live.
● Our focus is not from which tier 1 college you come from rather it is the skills/competencies you
have and the progression you have shown in your career graph.
● Learn in an environment passionate about knowledge-sharing.
● Have a pivotal role in the transformation of our engineering culture.
Responsibilities:
● Work closely with our product and design teams to customize the user experience.
● Design components by translating product requirements, break down projects into tasks and
provide accurate estimates. Build scalable and reliable technology solutions at a rapid pace.
● Prototype new and redesign features.
● A focus on UI design principles and making apps work intuitively.
● Strong coding abilities and experience with Dart.
● Actively participate in design and code reviews to build robust applications and prototypes.
● A willingness to dive deep, experiment rapidly and get things done.
● Understanding of object-oriented software development.
● Prior experience in working with social apps is a plus.
● Experience in working with machine learning applications, hardware features is a plus.
● Prior product building experience or from a startup background would be a plus.
Position: Business Development Manager
Shift Timing: 10 AM to 7 PM - Monday to Saturday (Remote)
Company: JNJ Technologies & Services LLP - http://jnjservices.co.in/
Location: Vijayawada, Andra Pradesh
Language: English
Salary: 5 LPA to 7.20 LPA
We are looking for a motivated and ambitious Business Development Manager to expand our clientele. You will be responsible for applying different sales strategies and work with dedication to increase sales. Your ultimate goal will be to drive sustainable financial growth by boosting sales and maintaining strong client relationships.
Requirements:
• Bachelor’s degree in business, marketing or related field.
• 4 - 8 Years of Experience in sales, marketing or related field.
• Strong communication skills and IT fluency.
• Ability to manage complex projects and multi-task.
• Excellent organizational skills.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Proficient in Word, Excel, Outlook, and PowerPoint.
• Comfortable using a computer for various tasks.
Responsibilities:
• Develop a growth strategy focused both on financial gain and customer satisfaction
• The responsibilities of a Sales Manager Own recruiting, objectives setting, coaching and performance monitoring of sales representatives.
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
· Identifies and defines the objective of an assigned marketing research project; determines the best methods to use to meet those objectives.
· Create research summaries in multiple formats, including spreadsheets, PowerPoint presentations, and written summaries.
· Summarizes and analyses data; makes recommendations related to research findings.
· Recruit the participants and assist and complete the project surveys on their behalf.
· Prepare findings and update databases to include newfound information, and create a summary of that analysis to pass on to the project manager.
· Assist other researchers with various tasks, including data entry, sample care and storage, field research etc.
· Perform internet searches to gather relevant information, and record any findings.
Our client works as a marketing platform for news publications that helps businesses engage their readers using push notifications. They help their clients to engage their users with relevant conversations across channels through products such as web push notifications, mobile app notifications and messenger notifications. Their main focus is on editors and audience managers to help them with relevant features to drive audience loyalty.
Headquartered in Bellevue, Washington, our client was founded in 2016 by an IIT, Bombay graduate. With regards to recognition, they have won NASSCOM Emerge 50 Awards 2020.
As a Sales Lead - India, you will be responsible for driving the planning and implementation of the company's sales strategy among the online media publishers in India.
What you will do:
- Managing a sales funnel and outreach to the publishers, which would include cold outreach as well as inbound leads driven by marketing
- Driving sales opportunities in India among the large enterprise and mid size publishers and also creating new opportunities with existing customers
- Working with cross-functional teams like Account Management, Marketing, Research, and Product Teams to achieve your annual targets
- Creating quarterly strategic and tactical sales plan for the region to achieve aggressive targets and expanding our customer base along with the Business Lead
- Building and managing strong pipeline of prospective customers and providing accurate sales forecast
- Driving key sales strategy components
- Owning and managing end to end sales cycle from lead prospecting to closure
- Educating the customers on the company's value proposition
- Identifying and closing sales opportunities in your designated territory
- Developing new relationships within the publisher ecosystem so as to build a pipeline of potential customers
- Managing your pipeline through CRM Solution used in the organization
- Coordinating with marketing, account management, & product team for customer connects & other initiatives
- Ensuring feedback flow in the system to various teams from the customer
- Creating proposals as per client needs
- Selling the platform to meet the monthly and quarterly targets
- Ensuring 100% discipline to CRM and reporting
Desired Candidate Profile
What you need to have:- Master’s degree in Business Administration or similar field
- 6+ years of overall experience must include minimum of 4+ years of experience in selling to news media publishers
- Selling experience in SaaS or Ad tech products to large media publishers in India
- A good understanding of the Indian Digital Publisher ecosystem and must have experience of working with them
- Good communication skills both verbal and written, with a strong consultative selling approach
- Ability to make cold calls and demonstrate the product in face to face meetings or over a call
- Experience in creating own leads pipeline in previous role
- Experience of talking to CXOs and ability to strike a conversation
- Sound Understanding of the Digital industry – Trends, Up-coming Technology changes
- A track record of working effectively across different internal departments
Job Description:
We are looking to hire a skilled Desktop Support Engineer to assist our clients with computer hardware and software issues. Addressing and resolving sudden specific problems, they may run regular tests and monitor computer systems to prevent the problems from occurring.
The candidate should have:
- Troubleshooting hardware and software issues.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshooting networking and connection issues.
- Advising on software or hardware upgrades.
- Providing basic training in computer operation and management.
- Completing job reports and ordering supplies.
Responsibilities:
- Understand client’s business, strategy, and product offerings.
- An Integrated part in Ideating & deriving 360˚ strategies along with the research team.
- Independently research subject matter.
- Self-educate through engineering documentation and product use.
- Develop compelling original content (whitepapers, case studies, newsletters, web content, data sheets, presentations, Blogs, etc.)
Must have:
- Qualification in BA/MA/ BMM OR any postgraduate in Copywriting/Copy crafting.
- Must have a strong portfolio of live work which must include creative copy written for websites and other digital collaterals.
- Clear, concise, and compelling copywriting and editing proofreading skills.
- 2-3+ years of experience in Digital Marketing
What we are looking for -
- Exceptional communication skills
- Strong sourcing skills
- Have 3+ years of direct experience in a high-growth, high-volume environment
- Have a demonstrated ability to manage multiple searches simultaneously
- Have experience in diversity sourcing, creating and implementing sourcing strategies, and training team members on sourcing techniques
- Are able to build rapport quickly with different stakeholders and communicate effectively within all levels of the organization

Role : Sr. Android Developer / Android SDE-II
Experience : 4+ Years in Android Development
Location : Bangalore / Currently WFH but resuming office from 1st Mar’2021. 5 Days Working.
Education Qualification : Tech/B.E
Skills :- Android App Development. Exposure to Java, Knowledge of Android SDK, SQLite, familiarity with RESTful APIs and Must have written Unit , Integration and UI Test Cases
Sr. Android Developer
We are looking for strong technologists who are passionate about solving complex and
challenging problems. You should be excited about your work and making an impact on millions of customers. If you love working on latest technologies, delivering valuable and quality
products with the sense of ownership then this is the place for you :)
Key Responsibilities:
- Participate in architecture, development, testing, implementation, maintenance and documentation of our Android apps
- Ensure the performance, quality, and responsiveness of application.
- Collaborate with cross-functional teams to define, design, and ship new features.
- Maintain the high quality levels of code and various documentations as per phase of project.
- Own end-to-end quality of deliverables during all phases of the software development lifecycle.
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency
Requirement : 4+ years of software engineering and product delivery experience, with strong background in Android App Development.

Frontend Engineer
Frontend Engineer
Frontend Engineer


