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Technical Support Engineer
Technical Support Engineer
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Technical Support Engineer

Poonam Yadav's profile picture
Posted by Poonam Yadav
0 - 1 yrs
₹1L - ₹3L / yr
Gurugram
Skills
Communication Skills
JIRA
Zendesk
Problem solving
skill iconProgramming

What Youll Do:

 

  • Take ownership of customer issues reported and see problems through to resolution
  • Provide configurations, troubleshooting and best practices to customers
  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
  • Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
  • Prepare accurate and timely reports
  • Follow the SLA for issues with respect to their severity.

What You ll Need:

 

  • Bachelor s or higher degree in computer science, engineering, or related technical field
  • Willing to work flexible and varying shift times including weekends and evenings
  • 2 years of software development experience with java, javascript, python, or another scripting/programming languages
  • Previous experience in a Technical Support environment is required
  • Excellent written and verbal communication skills
  • A passion for customers and problem-solving, desire to go deep and become familiar with the customer s technical and business environment
  • Comfortable in a startup environment, we move quickly and wear many hats in a dynamic environment
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
  • Familiarity with Zendesk, Jira, and Confluence is advantageous.
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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About MCSAM

Founded :
2009
Type
Size :
20-100
Stage :
Profitable
About
N/A
Company social profiles
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Nyteco is dedicated to advancing the recycled materials trading industry through innovative technology solutions. Jules Trade, our flagship product, is an automation platform that streamlines operations and provides valuable insights for traders in this sector. Aside from data insights, Jules Trade also offers powerful automation capabilities and comprehensive end-to-end business management, empowering recyclable materials traders to optimize their operations like never before.


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Skills

  • Essential Skills : Manual Testing
  • Technical Skills : NA 
  • Soft skills : Communication, teamwork, 
  • Other Requirements: (Any other prerequisites, such as language proficiency, specific software knowledge, or physical requirements)



Join Us and Thrive in Recycling:

What We Offer:

  • Diversity and Inclusivity: We embrace diverse perspectives, fostering better solutions through inclusivity.
  • Global Collaboration: Work with recycling industry leaders in a dynamic, global team.
  • Continuous Learning: Stay updated in your field, advancing your career and skills.
  • Flexibility: Our "Bring Your Own Device" policy and competitive compensation offer work-life balance.
  • Health and Well-Being: Enjoy health insurance, paid vacation, and flexible hours.
  • Networking: Connect and collaborate in a diverse community.


Grow with Us:

Join our recycling revolution and shape a sustainable future. Your talent matters here. If you're ready to make a significant impact on the recycled materials trading industry and possess the technical acumen and passion for quality we're seeking, we invite you to embark on this transformative journey with us.


Be part of Nyteco's relentless pursuit of excellence in recycled materials trading through Jules Trade.


Nyteco is an equal opportunity employer committed to diversity and inclusivity, fostering an environment where all voices are heard.


For prioritized consideration, you can directly apply using this Careers Portal Link : https://nyteco.keka.com/careers/jobdetails/32685

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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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