
What Youll Do:
- Take ownership of customer issues reported and see problems through to resolution
- Provide configurations, troubleshooting and best practices to customers
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Prepare accurate and timely reports
- Follow the SLA for issues with respect to their severity.
What You ll Need:
- Bachelor s or higher degree in computer science, engineering, or related technical field
- Willing to work flexible and varying shift times including weekends and evenings
- 2 years of software development experience with java, javascript, python, or another scripting/programming languages
- Previous experience in a Technical Support environment is required
- Excellent written and verbal communication skills
- A passion for customers and problem-solving, desire to go deep and become familiar with the customer s technical and business environment
- Comfortable in a startup environment, we move quickly and wear many hats in a dynamic environment
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
- Familiarity with Zendesk, Jira, and Confluence is advantageous.

About MCSAM
About
Similar jobs
Job Title: Performance QA Engineer
Experience: 6–9 Years
Location: Chennai / Bangalore / Pune / Gurgaon / Hyderabad (Hybrid – 3 Days Work from Office)
Shift: 2:00 PM – 11:00 PM
Employment Type: Direct Employment with Haparz
Notice Period: Immediate to Short Notice Preferred
Budget: Up to ₹16 LPA
About the Role
We are looking for an experienced Performance QA Engineer with expertise in Performance Testing and Salesforce Performance Testing. The ideal candidate should have hands-on experience in validating the performance, scalability, and stability of enterprise applications, including Salesforce platforms. This role involves designing performance test strategies, identifying system bottlenecks, and working closely with cross-functional teams to optimize application performance before production releases.
Roles & Responsibilities
- Design, plan, and execute performance, load, stress, endurance, and scalability testing for enterprise applications.
- Perform Salesforce Performance Testing to validate application performance under varying workloads.
- Develop realistic workload models based on production traffic and business scenarios.
- Create and maintain reusable performance test scripts for web applications and APIs.
- Execute performance test cycles and validate system behavior under concurrent user loads.
- Analyze response times, throughput, latency, and infrastructure resource utilization.
- Identify and troubleshoot application, API, database, middleware, and infrastructure performance bottlenecks.
- Conduct Salesforce scalability assessments and provide recommendations to improve system performance.
- Collaborate with Development, QA, DevOps, and Infrastructure teams to resolve performance issues.
- Prepare detailed performance analysis reports and communicate findings to stakeholders.
- Support release readiness by providing performance validation and sign-off.
- Ensure applications meet defined performance benchmarks, SLAs, and scalability requirements.
- Contribute to continuous improvement of performance engineering practices and testing processes.
Mandatory Requirements
- 6–8 years of overall QA/Performance Testing experience.
- Minimum 2+ years of hands-on Salesforce Performance Testing experience (Mandatory).
- Experience working on large-scale enterprise Salesforce implementations.
- Strong analytical, troubleshooting, and communication skills.
- Experience working in Agile development environments.
- Immediate joiners or candidates with short notice periods are preferred.
Key Responsibilities
Technical Leadership
• Lead the design and implementation of scalable, high-performance modules and APIs
• Architect robust solutions utilizing PHP (Yii framework), Vue.js, CSS, HTML, and JavaScript
• Demonstrate advanced expertise in SQL development and optimization across PostgreSQL and
AWS Aurora environments
• Execute comprehensive query optimization and database performance tuning initiatives
• Design and implement efficient data access patterns and database architectures
• Establish and enforce coding standards, best practices, and development methodologies
• Drive technical decision-making for feature development, system enhancements, and
infrastructure improvements
• Conduct comprehensive code reviews and ensure delivery of production-ready solutions
Team Management & Mentoring
• Lead and mentor a team of 5-10 fullstack developers
• Foster a collaborative, high-performance development culture
• Provide technical guidance and professional development opportunities for team members
• Facilitate knowledge sharing and cross-training initiatives
• Coordinate with cross-functional teams including Product, QA, and DevOps
Product Development
• Drive core product development from conception to deployment
• Manage critical issue resolution and system maintenance
• Build reusable code libraries and establish development frameworks
• Ensure optimal application performance, security, and scalability
• Collaborate with stakeholders to translate business requirements into technical solutions
Lead Software Engineer
Process & Quality Assurance
• Implement and optimize Agile development methodologies
• Drive technical project planning and delivery timelines
• Ensure comprehensive documentation and knowledge management
• Monitor system performance and implement proactive improvements
Required Qualifications
Experience & Background
• 12+ years of overall software development experience
• 8-10+ years of hands-on experience with PHP, preferably using Yii framework or similar MVC
frameworks
• 3+ years of technical leadership or team lead experience
• Proven track record in fullstack development with significant contributions to web and backend
systems
Technical Expertise
• Expert-level proficiency in Object-Oriented Programming (OOP), PHP, and JavaScript
• Advanced experience with Vue.js (Vue 2/3, Vuex, Vue Router) and modern frontend
development practices
• Deep understanding of SQL and database design principles
• Production experience with PostgreSQL and complex database operations
• Proficient in version control systems (Git/GitHub) and collaborative development workflows
Leadership & Soft Skills
• Demonstrated ability to lead technical teams and drive project deliveries
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving capabilities
• Experience with Agile/Scrum methodologies and project lifecycle management
• Ability to work independently while maintaining strong collaboration with distributed teams
Preferred Qualifications
• Extensive reporting and analytics experience with complex data visualization and dashboard
development
• Proven experience working with large datasets (millions of records) and optimizing query
performance
• Advanced SQL expertise including complex joins, stored procedures, window functions, and
query optimization
• Experience with reporting services such as SSRS, Crystal Reports, Tableau, Power BI, or similar
business intelligence tools
Work Location
Hyderabad, India - On-site position with flexible working arrangements to accommodate both India and onsite teams
Job Title: Lead Generation Specialists
Location: Ground Floor, MCT House, New Friends Colony, New Delhi – 110025
Salary: Best in the industry
About the Role:
We are looking for a result-driven lead generation specialist to join our team. The role requires strong communication skills in English, basic Excel proficiency, and experience in selling IT products over the phone. You will be responsible for calling prospects, generating leads, and setting up appointments with interested clients.
Key Responsibilities:
Make outbound calls to potential clients (data will be provided)
Explain IT products/solutions clearly and confidently
Set appointments with interested leads for follow-up by the sales team
Focus on companies based in the UAE, with occasional outreach to KSA
Record daily activity and results using basic Excel
Meet lead generation and call volume targets
Requirements:
Strong spoken English communication skills
1–2 years of experience in lead generation (preferably in the IT sector)
Familiarity with IT products is a plus
Basic Excel skills for maintaining reports
High energy and productivity, with the ability to make a large volume of calls daily
Qualification:
Bachelor’s degree preferred
We are looking "SAP B1 Consultant" for Reputed Client @ Coimbatore Permanent Role.
Experience: 3 - 4 Yrs
• Developing SAP B1 Add ons and writing comples SQL & HANA queries
• Designing , development and maintaining bug free addons of SAP B1 - SQL & HANA
• Excellent comnunication
• Colabaration with internal team on design, develop and maintain.
Requirements & skills:
• Experience in SDK (Software Development Kit), SQL server, HANA, Crystal Reports, Microsoft .NET.
• 3- 5 years of development experience IN SAP B1 - SQL & HANA
• Good in functional aspects and business concepts of SAP B1 modules.
• Streamline issue resolution process and resolve issues with minimal time based on priority.
• Above all responsible for ensuring all the deliverables allocated are done within strict deadlines.
• Any degree in engineering or computer science

Job Description:
We are looking for a frontend developer to join our engineering team and help us design, develop and maintain our desktop solution..
Responsibilities:
- Design, code and deliver UI capabilities using Qt that would interact with backend python functionalities seamlessly.
- Solve critical issues by coding in a hands-on and efficient manner.
- Developed CI/CD pipelines for corporate infrastructure.
- Extensive hands-on experience developing frontend systems
- Ability to assess and prioritize architectural components, features and bugs.
- Ability to work in an efficient startup creating innovative technology Qualifications:
- 3+ years of Industry Experience in frontend desktop application design and development.
- Bachelor/Masters in Computer Science Engineering, other branches of engineering from Tier 1 colleges.
- Should have a good working knowledge of Qt.
- Familiarity with front-end technologies (like JavaScript, CSS and HTML5).
- Strong analytical thinking and problem-solving ability Preferred Skills:
- Attuned design sense so can collaborate with UX designers and hold high-quality bars.
- Strong Programming Skills in Python. Experience in Image Processing is a bonus
- Deep hands-on technical expertise in full-stack development. Location: Bangalore Salary: Industry Standard with ESOP.
About Wise
Wise is digital infrastructure for online education. Oversimplified as ‘Shopify for Tutors’ i.e., an easy to use tool for tutors to start teaching online. We have grown to 2mn users in 12 months and have much to do. We are backed by an incredible set of investors and individuals who have built product you already use. We have a small but rockstar team, cheap equity, smart money, opportunity to capture a huge market ($60bn) and a chance to make an impact while doing so.
What we need
We need you, if you are a senior software engineer with 4+ years of experience in building robust scalable systems. Work would involve building things quickly and adapting based on market feedback while ensuring the security and quality of the codebase. If you love coding and building things excites you, we would like to talk to you.
What you will need (Skills)
- Experience building microservices and distributed systems, RESTful APIs, user interfaces
- Knowledge and will of writing unit, integration tests is a must. TDD is a plus
- Preferably a polyglot: Strong command Ruby/Golang/Java/Python
- Some exposure to infra: Deployments, CI/CD setup, security. AWS exposure is good to have
- Strong database concepts. Experience with MongoDB is a plus
What you will do
- Feature analysis, hands on development, code reviews, deployment & rollouts
- Passionately maintain coding practices, quality & good design standards
- Design and develop highly scalable, available, secure and fault tolerant systems
- Actively contribute in assessing & improving/optimizing security & infrastructure
Great to have
- Sense of ownership
- Developers who can talk product and strategy
- Experience in building scalable consumer products
- Strong opinions, loosely held
Good to have
- Interest in mentorship
- Good written communication skills
- Bangalore love
Probably not ideal if
- If you have always been right about stuff in life
- No flexibility around working hours (this doesn’t mean we work long hours but if our systems get attacked in the middle of the night, we would need you to HODORR!)
Definitely get in touch if you
- Would have started the exact same company but willing to build it together with a great team
- Find our current product unbearably slow or inadequate
- Think this company isn’t going to work as it is right now
Our client is a producer of superior quality products. Our client is the largest single location manufacturing facility in India with certifications of ISO 9001, 14001, OHSAS 18001 along with other product specific certifications.
What you will do:
- Interacting with channel partners and their major end customers to solicit inputs for devising a product & price strategy to meet end user requirements
- Communicating actively with dealers & customers to help foster a team environment
- Building strong relationship with dealers & customers
- Reviewing performance of channel partners — off take and order flow for ensuring achievement of monthly targets
- Implementing the sales strategy for the sale of product(s) in a specified area to increase turnover
- Developing and implementing sales & marketing plans to drive sales and profit
- Meeting and exceeding sales targets for assigned territories
- Monitoring achievement of collection targets to reduce exposure to outstanding receivables
- Monitoring competitor activities in terms of their MOP, products, market share & production capacity for respective areas
- Identifying and acquiring new customers, as well as upselling to existing customer base by regularly visiting dealers/customers
- Building a strong pipeline and ensuring accurate sales forecasting and account planning
- Interacting with quality/R&D department for new product development basis customer feedback and competitor product portfolio
- Coordinating with QSC, CSC, production & dispatch teams for meeting customer order requirements within agreed timelines
- Ensuring timely payment and debt free transactions along with reconciliation of accounts
Desired Candidate Profile
What you need to have:- A Master's degree in business administration (MBA), Marketing
- Minimum 5-6 yrs of Sales experience with understanding of paper industry
- Excellent verbal and written communication skills
- Willingness to travel regularly to different markets
- Proficiency with Microsoft office
- Strong analytical skills and ability to work well with little supervision
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Essential Skills |
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Role Description |
A fully hands on technical role where the SDeT is expected to work in a cross functional squad including Product Mgmt, Software Engineers, SDeTs, OPS/SRE and be responsible for understanding the feature requirements, understanding the platform architecture, functional flows, determine what test cases are relevant and implement the API/Service/UI automation.
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Job Description
We are looking for a user experience (UX) designer able to understand our business requirements and any technical limitations, as well as be responsible for conceiving and conducting user research, interviews, and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups, and prototypes.
Responsibilities
- Translate concepts into user flow, wireframes, mockups, and prototypes that lead to intuitive user experiences.
- Facilitate the product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products.
- Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces.
- Identify design problems and devise elegant solutions.
- Take a user-centred design approach and rapidly test and iterate your designs.
- Collaborate with other team members and stakeholders.
- Ask smart questions, take risks and champion new ideas.
Requirements
- (3+ Yr.’s) three or more years of UX design experience. Preference will be given to candidates who have experience designing complex solutions for complete digital environments.
- Expertise in standard UX software such as Sketching, Design, Photoshop, Wireframing, User Research, Prototype, UX UI Designer,(Added Advantage OmniGraffle, Azure RP, In Vision, UX Pin, )etc
- Ability to understand detailed requirements and design complete user experiences that meet the product’s needs and vision.
- Ability to iterate designs and solutions efficiently and intelligently.
- Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
- A clear understanding of the importance of user-centred design and design thinking.
- Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications.
- Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions for approval.
- Be passionate about resolving user pain points through great design.
- Be open to receiving feedback and constructive criticism.








