ProgrammingWhat Youll Do:
- Take ownership of customer issues reported and see problems through to resolution
- Provide configurations, troubleshooting and best practices to customers
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Prepare accurate and timely reports
- Follow the SLA for issues with respect to their severity.
What You ll Need:
- Bachelor s or higher degree in computer science, engineering, or related technical field
- Willing to work flexible and varying shift times including weekends and evenings
- 2 years of software development experience with java, javascript, python, or another scripting/programming languages
- Previous experience in a Technical Support environment is required
- Excellent written and verbal communication skills
- A passion for customers and problem-solving, desire to go deep and become familiar with the customer s technical and business environment
- Comfortable in a startup environment, we move quickly and wear many hats in a dynamic environment
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
- Familiarity with Zendesk, Jira, and Confluence is advantageous.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Key Responsibilities:
- Assist in styling, fittings, and photoshoots.
- Coordinate with vendors for fabrics, trims, and accessories.
- Support in product development, cataloguing, and trend research.
- Maintain samples, mood boards, and fashion archives.
Role: Business Development Executive
Exp: 2+ Years
Salary: up to 40K
Job Description:
- - Experience: 3-5 years in SaaS products Education
- The key responsibilities of this role include but are not limited to: Identify and pursue new business opportunities to drive company growth.
- Develop and implement effective sales strategies to achieve revenue targets.
- Build and nurture strong relationships with clients, partners, and key stakeholders.
- Conduct market research to stay informed about industry trends and competitor activities.
- Collaborate with cross-functional teams to optimize product offerings and customer satisfaction.
- Lead negotiations and close deals with potential clients or strategic partners. Provide insights and feedback to improve products/services based on market demands.
- Monitor and analyze key performance indicators (KPIs) to assess and enhance business development strategies.
- Stay updated on industry regulations and changes to ensure compliance. Prepare and deliver compelling presentations to showcase the company's value proposition.
- Continuously assess and refine the business development approach based on market feedback and evolving business needs.
What You’ll Be Doing:
- Subject Matter Expert on implementing APEX code and workflow code end-to-end in Salesforce, identifying dependencies in support of delivery, release, and change management.
- Expert in Salesforce data structures, object structures and partners of extending these things to provide highly customised data storage.
- Partner with all cross-functional teams to determine Salesforce CRM needs.
- Develop customised solutions within the Salesforce platform, including design, implementation, quality control, end-to-end testing plans in multiple environments (dev/test/stage/prod), troubleshooting and bug fixing.
- Own stability of the applications to Engineering standards including, incident management, monitoring, alerting and incident resolution for all aspects of the application.
- Create timelines, set expectations with RevOps and other cross-functional stakeholders.
- Collaborate with Engineering to ensure changes to event implementations and integrations are gracefully handled in the application.
- Maintain the security and data integrity of the application software.
- Research, Diagnose, and Monitor performance bottlenecks.
- Write documentation and provide technical training for cross-functional teams.
- Enjoy working with remote teams and people that have strong opinions
- Excellent verbal and written communication skills
- Excellent leadership and collaboration skills and the ability to lead large projects autonomously.
- Exhibits a high level of initiative and integrity and is empathetic to the needs of individuals across the organisation
- Enjoy working with a diverse group of people who have strong opinions.
- Comfortable not knowing answers, but resourceful and able to resolve issues.
- Strong problem solving and critical thinking skills.
- Strong project management, presentation and public speaking skills.
- Self-starter who’s comfortable with ambiguity, asking questions, and adept at shifting priorities
- Strong customer service skills with proven service mentality
- Strong in documenting business processes and communicating system requirements
Desired Traits, Qualifications, Education and Experience Equivalency
- Be able to make decisions, meet targets and work under pressure.
- Ability to set up, facilitate, and lead service and process improvement sessions with a range of business stakeholders.
- Ability to present to groups of mixed technical understanding.
- Adept at creating visuals to tell a story.
- Ability to build strong trust based relationships.
- Adept at shifting priorities while maintaining a high degree of organisation and control.
- Ability to manage multiple tasks and projects simultaneously.
- Ability to recommend actionable insights from projects and lead projects autonomously.
- Ability to travel to remote sites. (less than 25%).
- Demonstrated ability to work with geographically dispersed teams.
- Ability to learn and understand new ways of doing things.
- Ability to drive standards and best practices for a team or organisation.
- Ability to exercise good judgment within broadly defined practices and policies.
- Ability to lead a team towards high quality decisions when they have differing perspectives and ideas.
- Ability to provide business context for engineers as well as highlight technical challenges for non-engineers.
- Excellent decision-making skills and the ability to work in a collaborative environment, a team player.
Traits of a successful partnership:
- You have a passionate commitment to people and deep empathy for how supporting individuals leads to a stronger company culture.
- You’re Collaborative – It is expected that you will partner with various departments to ensure organisational needs are met and to develop strategic programs.
- You will serve as an Advocate – In the role, you will solicit and listen to concerns, and take an active role in resolving problems.
Preferred Experience/ Minimum Qualifications
- Graduate in Computer Science or a related field, or Professional Qualification/Salesforce Certification
- 4+ years of Salesforce developer experience
- 4 years experience in application development and/or software engineering.
- 2 years of proven continuous improvement analytical experience from a similar role, including project management and business analysis with an excellent understanding of continuous improvement concepts.
- Advanced knowledge of Salesforce CRM platform
- Proficiency with Salesforce Lightning Design System and Salesforce development lifecycle
- Demonstrated proficiency in SQL, Apex, LWC, Java and VisualForce
- Experience with Salesforce Sales, Service and Marketing clouds
- Experience developing customer-facing interfaces, including reports and dashboards, in Salesforce or other systems.
- Strong systems knowledge with the ability to effectively utilise DevOps tools such as Metadata API, GIT, Visual Studio Code, Jenkins, Jira, Confluence, etc.
- Strong understanding of Product development lifecycles.
- Experience with leading and coordinating cross-functional initiatives, conducting interviews and performing analyses to create business cases for projects.
- Experience performing live training sessions for internal and external stakeholders during system and process implementation.
- Must have strong communication skills and possess the ability to interact effectively with co-workers.
- Must have strong leadership skills.
- Additional Salesforce Certifications e.g. Certified Salesforce Administrator, Certified Salesforce Platform App Builder, Platform Developer II, JavaScript Developer I are highly desirable.
- Salesforce DevOps experience is highly desirable.
- Salesforce Developer Certifications will be given preference.
http://www.fictiv.com/" target="_blank">About Fictiv
Our Digital Manufacturing Ecosystem is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed and delivered to customers around the world.
This transformation is made possible through our technology-backed platform, our global network of manufacturing partners, and our people with deep expertise in hardware and software development.
We’re actively seeking potential teammates who can bring diverse perspectives and experience to our culture and company. We believe inclusion is the best way to create a strong, empathetic team. Our belief is that the best team is born from an environment that emphasizes respect, honesty, collaboration, and growth.
We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.
Apply for this Job
What’s in it for you?
Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.
Opportunity To Grow Your Career
There are plenty of sales jobs out there. The question is whether any of them will help you grow in your career? Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you've already mastered. At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.
Impact in this Role
The Business Applications team performs a critical function for Fictiv by managing software that is part of the framework used to conduct day-to-day business. This team writes code to provide customised application configuration and data structures, customise workflows, implement monitoring and alerting, secure and control access, and integrate business software with Fictiv platform. Functional areas supported include: Operations, Finance, Sales, Marketing, Engineering, Product, Architecture, and Customer Support. The Business Applications team partners closely with cross functional stakeholders to ensure that business systems software is properly secured and has managed change control to meet each of their needs.
This team sets the stage for ensuring Fictiv's business is delivering on KPIs and goals. This team provides inputs for Fictiv’s strategic decision making.
The Business Applications team implements business software across Fictiv’s departments.
As the Sr. Salesforce Analyst (Sr. Salesforce Application Developer, Specialist) you will partner with the RevOps team, to focus on changes and improvements to Salesforce functionality in support of business needs. You will work with the RevOps core team supporting Salesforce Sales and must be a strategic partner in determining best practices and efficiency gains as it relates to process improvements.
You will work with the Lead Salesforce Analyst to design and implement solutions that meet the technical requirements and business requires outlined by RevOps. You will also analyse project objectives, create customer workflows, and troubleshoot errors. This role requires extensive experience working with Salesforce CRM platforms, application development skills, and the ability to solve complex software problems.
You will be responsible for understanding requirements, defining design, working with other cross-functional teams to create implementation plans, and providing thought leadership for all solutions to meet and exceed RevOps expectations. You will write APEX code and any supporting code required to implement solutions. You will own the stability, security, data accuracy, uptime and issue resolution in Salesforce. You will provide testing plans, unit testing and documentation for all solutions and develop strong cross-functional relations with Product, Engineering and Infrastructure. You will be accountable for following all Fictiv’s Engineering guidelines.
Company Background
Zimyo HRMS (A product of Zimyo | www.zimyo.com), is one of the fastest-growing employee experience platforms in the world serving over 1000+ organizations and empowering over 200,000+ employees through our SaaS-based HRMS and Benefits Platform. We help organizations streamline their entire HR and Payroll processes, with a particular focus on helping their employees with financial solutions like salary advances, personal loans, health insurance, etc.
We are a team of Product Management and FinTech honchos & alumni of distinguished institutions (IIT/IIM/ICAI) and we are building something at the cutting edge of HR & FinTech Universe (Embedded Finance is the word)! We have most recently raised Series A funding from IndiaMart and BeeNext and looking to expand our team.
We are building something that is unique, real, and Impactful. If you carry a similar passion, we'd love to hear from you!
Job Description
We are looking to hire Senior QA Automation Engineers with the below expertise:
- Minimum 3+ years of total QA experience and out of that 1+ years should be on Automation.
- Should have a working knowledge of SQL and UNIX Good test analysis and defect reporting skills.
- API Testing experience.
- Should be capable in Integration, Regression, Compatibility, and Performance Testing.
- Database Testing experience.
- Manual and Automation Testing experience.
- Language: Java and/or Node.js.
What is in it for you:
- Opportunity to learn, grow and be a role model for young team members
- One of the best ESOP programs
- Group health insurance and other financial benefits
- Meritocratic culture with the promise of rapid career progression.
- Experience of a growing company with a focus on the personal growth of all team members
- Opportunity to work with the Founders
- 5 days working (Mon-Fri)
What you will do:
- Growing industry vertical revenue
- Being the P&L owner for industry vertical
- Being the face of company for existing clients
- Owning the account by ensuring depth (by cross selling) and width (by geographic expansion) of business operations with clients
- Being a strategic consultant to industry vertical clients
- Managing higher escalations and preventing churn
- Ensuring timely collection of payments
- Ensuring business margins
- Managing a team of Regional Business Managers
Desired Candidate Profile
What you need to have:- Post Graduates from tier 1/2 management colleges
- 6-10 years of experience as Key Account Manager/National Manager in a B2B domain
- Proven track record in enhancing revenue through strategic initiatives
- Ability to manage conflicts and negotiate
- Multi-tasking capabilities
Javascript
HTML/CSS
React.js● Design overall architecture of the web application.
● Maintain quality and ensure responsiveness of applications.
● Collaborate with the rest of the engineering team to design and launch new features.
● Maintain code integrity and organization.
● Experience working with graphic designers and converting designs to visual elements.
● Understanding and implementation of security and data protection.
● Highly experienced with front-end programming languages - HTML, CSS JavaScript, etc
● Proficient experience using - advanced JavaScript libraries and frameworks
Development experience for both mobile and desktop.
● Knowledge of code versioning tools such as Git
Requirement -
● Proven work experience as a Front-end developer
● Hands on experience with markup languages
● Experience with JavaScript, CSS and HTML
● Wordpress would be an added advantage.
● Prefer from Tier One college like ( IIIT, NIT, IIT, NSUT, DTU..etc )
● Familiarity with browser testing and debugging
● In-depth understanding of the entire web development process (design, development
and deployment)
● Understanding of layout aesthetics
● An ability to perform well in a fast-paced environment
● Excellent analytical and multitasking skills
● B. Tech. in computer science Preferred.
HTML/CSSJavascript
jQuery
AngularJS (1.x)
Angular (2+)
JavaHTML/CSS
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon