

What Youll Do:
- Take ownership of customer issues reported and see problems through to resolution
- Provide configurations, troubleshooting and best practices to customers
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Prepare accurate and timely reports
- Follow the SLA for issues with respect to their severity.
What You ll Need:
- Bachelor s or higher degree in computer science, engineering, or related technical field
- Willing to work flexible and varying shift times including weekends and evenings
- 2 years of software development experience with java, javascript, python, or another scripting/programming languages
- Previous experience in a Technical Support environment is required
- Excellent written and verbal communication skills
- A passion for customers and problem-solving, desire to go deep and become familiar with the customer s technical and business environment
- Comfortable in a startup environment, we move quickly and wear many hats in a dynamic environment
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
- Familiarity with Zendesk, Jira, and Confluence is advantageous.

About MCSAM
About
Similar jobs
🚀 We're Hiring | Sales Manager
📍 Location: Noida | 🕘 Full-Time
We are looking for a passionate and driven Sales Manager with experience in CCTV, AI-driven video solutions, and large-scale B2B/enterprise or government sales.
🎯 What We're Looking For:
• Proven experience in B2B sales, preferably in tech, CCTV, large enterprise, or government projects
• Strong understanding of video analytics, AI-based camera systems, and video management platforms
• Excellent communication, negotiation, and stakeholder management skills
• Ability to work independently and collaborate in a fast-paced environment
📩 Apply now or share this opportunity with someone who fits the role!

● Hands-on coding on Java/ GoLang, primarily for testing.
● Hands-on experience on more of TestNG, JUnit, Spring Test, GoLang testing, etc. OR
If you are a motivated developer who wants to move to testing.
● Ability to find bottlenecks & thresholds in existing code with the help of automation
tools.
● Understanding of Object Oriented Design.
● Crisp understanding of various testing methodologies and categories.
● Ability to come up with, document and code test scenarios & test cases.
● Experience of working on ‘Agile + DevOps’ process management methodology.
● Experience in using one or more of RestAssured, SuperTest, Postman, Swagger.
Good To Have :
● Knowledge of other programming languages, like Javascript, Python etc
● Experience in using mocking frameworks
● Experience in using API testing frameworks
● Experience in Performance testing frameworks and the ability to design performance
tests
● Experience in some scripting languages, like Shell, Python etc.
● Good communication skills in English, both written and verbal
● Valid US Business visa
Roles & Responsibilities :
● Perform Test Automations, including creation & management of test scenarios,
documentation and coding tests.
● Environment set up for testing applications across channels like Web, Mobile and
Desktop as well as backend applications involving large scale data migration
● Create & manage automation reports and regularly communicate the same to the
team.
● Work with deployments teams and resolve any level issues for the system.
-
Expert understanding of On-page and Off-page SEO
-
Perform keyword research in coordination with company’s business objectives to optimize existing content and uncover new opportunities
-
Provide SEO analysis and recommendations in coordination with elements and structure of websites and web pages
-
Provide recommendations and execute/manage strategies for content development in coordination with SEO goals – general and keyword specific
-
Develop and implement link building campaigns
-
Implement and administer search engine programs (XML sitemaps, shopping feeds, webmaster tools)
-
Monitor and evaluate web analytics dashboards and reports in order to develop and recommend SEO strategies
-
Track, report, and analyze website analytics and PPC initiatives and campaigns.
-
Experience in Search Engine Marketing (SEM) and Paid Search (PPC).
-
Perform ongoing keyword discovery, expansion and optimization.
-
Research and analyze competitor advertising

Our client is a premier web design and software solutions company based out of Delhi, Florida and California. They are a creative, young and dynamic organisation that provides superior quality solutions like web design and development, mobile app development on various platforms, cloud apps and Ecommerce web solutions. They have clients across US, Canada, UK, and Australia, who receive market ready and saleable apps.
- Responsive Web Designing using Bootstrap/ CSS3/ LESS/ SASS and HTML5
- Understanding of AJAX and JavaScript Dom manipulation Techniques
- Strong expertise with HTML, CSS, and writing cross-browser compatible code
- Building JavaScript tools like grunt or gulp
- Providing SEO solutions for websites
- Building the infrastructure for serving the front-end app and assets
- Ensuring high performance on mobile and desktop
- Coordinating the workflow between the UX designer and stakeholder
What you need to have:
- Strong Designing skills and knowledge.
- Should have experience in Web User Interface (UI) using HTML/HTML5, CSS, SCSS, Advance Javascript Libraries, Jquery, Bootstrap and on UI frameworks like Node.js React, redux/angular.js/ backbone, Hapi.js.
- Good Familiarity with Agile / Scrum practices; a good team player, balanced with
the autonomy and motivation to produce individually - Proficiency with Angular 2/4/5/6/7/8
- Responsive Web Design using Bootstrap/CSS3/LESS/SASS and HTML5
- Deep knowledge of Angular practices and commonly used modules based on extensive work experience
- Good understanding of AJAX and JavaScript Dom manipulation Techniques
- Graduation in computers - Full time B.E / B. Tech or an MCA degree (Regular Program, no part-time or long-distances courses).
Our client is a World’s #1 Co-Op and Collaborative Marketing Platform,looking for a Senior UX designer to join the Product Experience team assisting in research, design, and development of an innovative user-need based, engaging, and intuitive online SaaS platform. Work with real customers of the SaaS platform to better the design and advocate for users’ needs.
Key Attributes you'd need to possess:
-
Problem Solver - Quick on your feet, some problems require creative solutions. Communicating those with peers and clients effectively, for presentations and walk through as well as support on client calls if needed.
-
Team Player- Builds strong partnerships with product & engineering teams, and understands how to handle creative differences between teams and stakeholders to manage consistency at a brand level.
-
User-Driven - Advocate for the user and get them the best experience driven by design. We believe in data, the numbers don’t lie! Using data to back design decisions get you extra points!
-
Business Acumen- Should be willing to learn and understand complex business challenges, and formulate solutions to solve the problems effectively. Someone who makes intelligent decisions - work effectively, plan better, and formulate solutions that can deliver returns.
Typical work week look like:
-
Research- Conducting user research, client interviews, and usability testing to understand user needs; studying data patterns that highlight these using prospecting tools for performing Client-need Analysis, track their pain-points to develop a reach-out strategy.
-
Ideation and Brainstorming- Brainstorming and designing new features for our SaaS platform based on research, tech requirements, and feature requests. Lots of white-boarding, paper scribbles, and ideas!
-
Dev Support- Communicating with web developers, including providing input on any needed digital enhancements
-
Manage the Brand Guidelines and Visuals- Designing and managing the information architecture for the marketing website and product, drafting information flows and designing wireframes, mockups and prototypes. Branding and Illustrations for OnlineSales.ai and its marketing website or any events the company will be showcased in.
Our ideal candidate should have:
-
4+ years of work experience in designing digital products or experiences
-
Relevant Degree/Diploma or experience/certification in Product or Experience design
-
Great understanding of user-centric design, responsive design and designing for web
-
Good communication skills
-
Software skills - Adobe CC or similar. Any tool you are comfortable with to design and prototype.
-
Any experience in digital marketing is a plus.
-
Good to have knowledge of CSS, HTML - we work hand in hand with developers.
Thanks
Anamika
Qualification & Experience
- A Bachelor’s / Master’s degree in Computer Science (or equivalent experience)
- M-Tech or advanced degree a plus Hackathon participation and accolades are a plus.
- Total Exp- 6-8 years with minimum 6+ years of professional software development experience on Java / J2EE
- Full SDLC experience (Requirements Gathering, Architecture, System Design, Development, QA, etc…)
- Experience with Spring Boot/Spring Framework ( IOP/DI, REST, Security)
- Experience with SOAP / REST web services Knowledge of SQL
- Knowledge of No SQL concepts.
- Work experience on Apache SOLR , REDIS / Relevant Cache Manager , Lucene , Elastic Search .
- Mongo DB & Postgres DB / RDBMS is desirable
- Understanding concepts of CDN & Content Management
- Must have worked on any one messaging solutions like Kafka or RabbitMQ
- Bonus Points for Micro Service Design and Development experience
- Used Agile methodology / Scrum
- Experience leading or working with cross geography teams
- Bonus Points for experience working on Unix, Shell Scripting & Build Systems
- Experience in performance optimization is an added advantage
Responsibilities:
-You will be actively involved during the entire technology development lifecycle.-
Responsibilities will include all aspects from design, coding, testing, customer feedback cycle changes and support. Primary role in software development with object-oriented Java.
-The customized solutions that you will be architecting and developing will also require knowledge and experience with Spring / Spring Boot / Hibernate / ORM Concepts, SOAP / REST, and SQL / No SQL.
-Ability to learn new technologies quickly and willingness to read and digest large existing source code and take Ownership on complex component or subsystem to drive improvements and Re- Architecture. --Work with a team of amazing developers and designers involved in the -design and development of global platforms.
Invent and prototype new features, build, test and ship them to customers as SaaS, Cloud Based or hosted product platforms
Drive the implementation of new technologies which improve our ability to build great customers products. Participate in a fun, open learning environment with great benefits and smart talented folks that represent among the best globally.
- Co-ordinating in all offline marketing activities of the company
- Overall Management of sponsored or self-organized promotional events
- Ensuring Brand awareness and recall among all target groups
- Communicating all marketing related content via calls and emails to existing and prospective clients
- Co-ordinating marketing or branding related partnerships
- Spreading company brand via various print or other offline channels

Years of Experience:- 1.5+
Qualification:- BE Computer Engineering/MCA
Industry:- Software
Location:- Andheri

