Cutshort logo
MCSAM logo
Technical Support Engineer
Technical Support Engineer
MCSAM's logo

Technical Support Engineer

Poonam Yadav's profile picture
Posted by Poonam Yadav
0 - 1 yrs
₹1L - ₹3L / yr
Gurugram
Skills
Communication Skills
JIRA
Zendesk
Problem solving
skill iconProgramming

What Youll Do:

 

  • Take ownership of customer issues reported and see problems through to resolution
  • Provide configurations, troubleshooting and best practices to customers
  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
  • Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
  • Prepare accurate and timely reports
  • Follow the SLA for issues with respect to their severity.

What You ll Need:

 

  • Bachelor s or higher degree in computer science, engineering, or related technical field
  • Willing to work flexible and varying shift times including weekends and evenings
  • 2 years of software development experience with java, javascript, python, or another scripting/programming languages
  • Previous experience in a Technical Support environment is required
  • Excellent written and verbal communication skills
  • A passion for customers and problem-solving, desire to go deep and become familiar with the customer s technical and business environment
  • Comfortable in a startup environment, we move quickly and wear many hats in a dynamic environment
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
  • Familiarity with Zendesk, Jira, and Confluence is advantageous.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About MCSAM

Founded :
2009
Type :
Products & Services
Size :
20-100
Stage :
Profitable

About

MCSAM is a leading global software solution and integration service provider company. Started in 2009 as a boutique IT services agency, primarily focused on US & European markets. Evolved as a major software technology & media service provider by 2019. We offer digital media solutions to our clients for their project execution in the long run and short run. We have expertise in Custom Software/App Development, Digital Marketing & Advertising, QA/QC Services, Project Management & Consulting. We believe in putting the client's interest above everything, taking transparent actions, building trust, and acting as a team. Our mission is to deliver exceptional performance to our clients by valuing our human assets, customized solutions, and quality assurance. With 11+ years of experience, MCSAM supports more than 200 clients globally and has proven industry expertise in helping clients by delivering faster services, with higher capabilities and quality in a cost-effective manner. MCSAM has developed leading solutions for all major industries- Banking and Payments, Cloud Telephony, E-Commerce, Ed-Tech, Hospitality, and Media. We are specialized in providing FinTech Solutions, Enterprise Software Solutions, and E-Commerce Solution.
Read more

Company social profiles

linkedin

Similar jobs

Haparz Pvt Ltd
Bengaluru (Bangalore), Hyderabad, Pune, Gurugram, Chennai
6 - 9 yrs
₹15L - ₹17L / yr
Performance Testing
Software Testing (QA)
JMeter
Load Testing

Job Title: Performance QA Engineer

Experience: 6–9 Years

Location: Chennai / Bangalore / Pune / Gurgaon / Hyderabad (Hybrid – 3 Days Work from Office)

Shift: 2:00 PM – 11:00 PM

Employment Type: Direct Employment with Haparz

Notice Period: Immediate to Short Notice Preferred

Budget: Up to ₹16 LPA


About the Role

We are looking for an experienced Performance QA Engineer with expertise in Performance Testing and Salesforce Performance Testing. The ideal candidate should have hands-on experience in validating the performance, scalability, and stability of enterprise applications, including Salesforce platforms. This role involves designing performance test strategies, identifying system bottlenecks, and working closely with cross-functional teams to optimize application performance before production releases.


Roles & Responsibilities

  • Design, plan, and execute performance, load, stress, endurance, and scalability testing for enterprise applications.
  • Perform Salesforce Performance Testing to validate application performance under varying workloads.
  • Develop realistic workload models based on production traffic and business scenarios.
  • Create and maintain reusable performance test scripts for web applications and APIs.
  • Execute performance test cycles and validate system behavior under concurrent user loads.
  • Analyze response times, throughput, latency, and infrastructure resource utilization.
  • Identify and troubleshoot application, API, database, middleware, and infrastructure performance bottlenecks.
  • Conduct Salesforce scalability assessments and provide recommendations to improve system performance.
  • Collaborate with Development, QA, DevOps, and Infrastructure teams to resolve performance issues.
  • Prepare detailed performance analysis reports and communicate findings to stakeholders.
  • Support release readiness by providing performance validation and sign-off.
  • Ensure applications meet defined performance benchmarks, SLAs, and scalability requirements.
  • Contribute to continuous improvement of performance engineering practices and testing processes.

Mandatory Requirements

  • 6–8 years of overall QA/Performance Testing experience.
  • Minimum 2+ years of hands-on Salesforce Performance Testing experience (Mandatory).
  • Experience working on large-scale enterprise Salesforce implementations.
  • Strong analytical, troubleshooting, and communication skills.
  • Experience working in Agile development environments.
  • Immediate joiners or candidates with short notice periods are preferred. 
Read more
Hyderabad
12 - 20 yrs
₹30L - ₹40L / yr
skill iconPHP
skill iconVue.js
skill iconJavascript

Key Responsibilities

Technical Leadership

• Lead the design and implementation of scalable, high-performance modules and APIs

• Architect robust solutions utilizing PHP (Yii framework), Vue.js, CSS, HTML, and JavaScript

• Demonstrate advanced expertise in SQL development and optimization across PostgreSQL and

AWS Aurora environments

• Execute comprehensive query optimization and database performance tuning initiatives

• Design and implement efficient data access patterns and database architectures

• Establish and enforce coding standards, best practices, and development methodologies

• Drive technical decision-making for feature development, system enhancements, and

infrastructure improvements

• Conduct comprehensive code reviews and ensure delivery of production-ready solutions

Team Management & Mentoring

• Lead and mentor a team of 5-10 fullstack developers

• Foster a collaborative, high-performance development culture

• Provide technical guidance and professional development opportunities for team members

• Facilitate knowledge sharing and cross-training initiatives

• Coordinate with cross-functional teams including Product, QA, and DevOps

Product Development

• Drive core product development from conception to deployment

• Manage critical issue resolution and system maintenance

• Build reusable code libraries and establish development frameworks

• Ensure optimal application performance, security, and scalability

• Collaborate with stakeholders to translate business requirements into technical solutions


Lead Software Engineer

Process & Quality Assurance

• Implement and optimize Agile development methodologies

• Drive technical project planning and delivery timelines

• Ensure comprehensive documentation and knowledge management

• Monitor system performance and implement proactive improvements

Required Qualifications

Experience & Background

• 12+ years of overall software development experience

• 8-10+ years of hands-on experience with PHP, preferably using Yii framework or similar MVC

frameworks

• 3+ years of technical leadership or team lead experience

• Proven track record in fullstack development with significant contributions to web and backend

systems

Technical Expertise

• Expert-level proficiency in Object-Oriented Programming (OOP), PHP, and JavaScript

• Advanced experience with Vue.js (Vue 2/3, Vuex, Vue Router) and modern frontend

development practices

• Deep understanding of SQL and database design principles

• Production experience with PostgreSQL and complex database operations

• Proficient in version control systems (Git/GitHub) and collaborative development workflows

Leadership & Soft Skills

• Demonstrated ability to lead technical teams and drive project deliveries

• Excellent communication and interpersonal skills

• Strong analytical and problem-solving capabilities

• Experience with Agile/Scrum methodologies and project lifecycle management

• Ability to work independently while maintaining strong collaboration with distributed teams

Preferred Qualifications

• Extensive reporting and analytics experience with complex data visualization and dashboard

development

• Proven experience working with large datasets (millions of records) and optimizing query

performance

• Advanced SQL expertise including complex joins, stored procedures, window functions, and

query optimization

• Experience with reporting services such as SSRS, Crystal Reports, Tableau, Power BI, or similar

business intelligence tools

Work Location

Hyderabad, India - On-site position with flexible working arrangements to accommodate both India and onsite teams

Read more
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
1 - 2 yrs
₹2.4L - ₹3.6L / yr
MS-Excel
English Proficiency
Lead Generation
IT consulting

Job Title: Lead Generation Specialists 

Location: Ground Floor, MCT House, New Friends Colony, New Delhi – 110025

Salary: Best in the industry


About the Role:

We are looking for a result-driven lead generation specialist to join our team. The role requires strong communication skills in English, basic Excel proficiency, and experience in selling IT products over the phone. You will be responsible for calling prospects, generating leads, and setting up appointments with interested clients.


Key Responsibilities:


Make outbound calls to potential clients (data will be provided)


Explain IT products/solutions clearly and confidently


Set appointments with interested leads for follow-up by the sales team


Focus on companies based in the UAE, with occasional outreach to KSA


Record daily activity and results using basic Excel


Meet lead generation and call volume targets


Requirements:


Strong spoken English communication skills


1–2 years of experience in lead generation (preferably in the IT sector)


Familiarity with IT products is a plus


Basic Excel skills for maintaining reports


High energy and productivity, with the ability to make a large volume of calls daily


Qualification:

Bachelor’s degree preferred

Read more
Reqroots
at Reqroots
7 recruiters
Dhanalakshmi D
Posted by Dhanalakshmi D
Coimbatore
3 - 4 yrs
₹3L - ₹6L / yr
SAP Business One

We are looking "SAP B1 Consultant" for Reputed Client @ Coimbatore Permanent Role.

Experience: 3 - 4 Yrs

• Developing SAP B1 Add ons and writing comples SQL & HANA queries

• Designing , development and maintaining bug free addons of SAP B1 - SQL & HANA

• Excellent comnunication

• Colabaration with internal team on design, develop and maintain.


Requirements & skills:

• Experience in SDK (Software Development Kit), SQL server, HANA, Crystal Reports, Microsoft .NET. 

• 3- 5 years of development experience IN SAP B1 - SQL & HANA

• Good in functional aspects and business concepts of SAP B1 modules. 

• Streamline issue resolution process and resolve issues with minimal time based on priority.

• Above all responsible for ensuring all the deliverables allocated are done within strict deadlines.

• Any degree in engineering or computer science

Read more
A stealth-mode start-up intending to revolutionize the video
A stealth-mode start-up intending to revolutionize the video
Agency job
via The Hub by Sridevi Viswanathan
Bengaluru (Bangalore)
3 - 8 yrs
₹10L - ₹15L / yr
PyQt

Job Description: 


We are looking for a frontend developer to join our engineering team and help us design, develop and maintain our desktop solution.. 


Responsibilities


  • Design, code and deliver UI capabilities using Qt that would interact with backend python functionalities seamlessly. 
  • Solve critical issues by coding in a hands-on and efficient manner.
  • Developed CI/CD pipelines for corporate infrastructure. 
  • Extensive hands-on experience developing frontend systems 
  • Ability to assess and prioritize architectural components, features and bugs.
  • Ability to work in an efficient startup creating innovative technology Qualifications: 
  • 3+ years of Industry Experience in frontend desktop application design and development. 
  • Bachelor/Masters in Computer Science Engineering, other branches of engineering from Tier 1 colleges. 
  • Should have a good working knowledge of Qt. 
  • Familiarity with front-end technologies (like JavaScript, CSS and HTML5). 
  • Strong analytical thinking and problem-solving ability Preferred Skills: 
  • Attuned design sense so can collaborate with UX designers and hold high-quality bars. 
  • Strong Programming Skills in Python. Experience in Image Processing is a bonus 
  • Deep hands-on technical expertise in full-stack development. Location: Bangalore Salary: Industry Standard with ESOP.
Read more
Wise Leap Technologies
at Wise Leap Technologies
3 recruiters
Faisal Khan
Posted by Faisal Khan
Bengaluru (Bangalore)
4 - 10 yrs
₹25L - ₹40L / yr
skill iconGo Programming (Golang)
skill iconRuby on Rails (ROR)
skill iconRuby
skill iconPython
skill iconJava
+2 more

About Wise

Wise is digital infrastructure for online education. Oversimplified as ‘Shopify for Tutors’ i.e., an easy to use tool for tutors to start teaching online. We have grown to 2mn users in 12 months and have much to do. We are backed by an incredible set of investors and individuals who have built product you already use. We have a small but rockstar team, cheap equity, smart money, opportunity to capture a huge market ($60bn) and a chance to make an impact while doing so.

What we need

We need you, if you are a senior software engineer with 4+ years of experience in building robust scalable systems. Work would involve building things quickly and adapting based on market feedback while ensuring the security and quality of the codebase. If you love coding and building things excites you, we would like to talk to you.

What you will need (Skills)

  • Experience building microservices and distributed systems, RESTful APIs, user interfaces
  • Knowledge and will of writing unit, integration tests is a must. TDD is a plus
  • Preferably a polyglot: Strong command Ruby/Golang/Java/Python
  • Some exposure to infra: Deployments, CI/CD setup, security. AWS exposure is good to have
  • Strong database concepts. Experience with MongoDB is a plus

What you will do

  • Feature analysis, hands on development, code reviews, deployment & rollouts
  • Passionately maintain coding practices, quality & good design standards
  • Design and develop highly scalable, available, secure and fault tolerant systems
  • Actively contribute in assessing & improving/optimizing security & infrastructure

Great to have

  • Sense of ownership
  • Developers who can talk product and strategy
  • Experience in building scalable consumer products
  • Strong opinions, loosely held

Good to have

  • Interest in mentorship
  • Good written communication skills
  • Bangalore love

Probably not ideal if

  • If you have always been right about stuff in life
  • No flexibility around working hours (this doesn’t mean we work long hours but if our systems get attacked in the middle of the night, we would need you to HODORR!)

Definitely get in touch if you

  • Would have started the exact same company but willing to build it together with a great team
  • Find our current product unbearably slow or inadequate
  • Think this company isn’t going to work as it is right now
Read more
Leading Mfg.Co.
Leading Mfg.Co.
Agency job
via Unnati by Samta Arora
Kolkata
5 - 7 yrs
₹10L - ₹15L / yr
Sales
Want an opportunity to grow with one of the nation's largest manufacturing company? If you are ready to take the next step in your career, join hands with our client for this great opportunity!!

Our client is a producer of superior quality products. Our client is the largest single location manufacturing facility in India with certifications of ISO 9001, 14001, OHSAS 18001 along with other product specific certifications.
 
As a ASM-Board -East, you will be responsible for managing channel partners to influence order placements for Packaging Board in order to achieve respective area targets.

What you will do:

  • Interacting with channel partners and their major end customers to solicit inputs for devising a product & price strategy to meet end user requirements
  • Communicating actively with dealers & customers to help foster a team environment
  • Building strong relationship with dealers & customers
  • Reviewing performance of channel partners — off take and order flow for ensuring achievement of monthly targets
  • Implementing the sales strategy for the sale of product(s) in a specified area to increase turnover
  • Developing and implementing sales & marketing plans to drive sales and profit
  • Meeting and exceeding sales targets for assigned territories
  • Monitoring achievement of collection targets to reduce exposure to outstanding receivables
  • Monitoring competitor activities in terms of their MOP, products, market share & production capacity for respective areas
  • Identifying and acquiring new customers, as well as upselling to existing customer base by regularly visiting dealers/customers
  • Building a strong pipeline and ensuring accurate sales forecasting and account planning
  • Interacting with quality/R&D department for new product development basis customer feedback and competitor product portfolio
  • Coordinating with QSC, CSC, production & dispatch teams for meeting customer order requirements within agreed timelines
  • Ensuring timely payment and debt free transactions along with reconciliation of accounts

 

Desired Candidate Profile

What you need to have:

  • A Master's degree in business administration (MBA), Marketing
  • Minimum 5-6 yrs of Sales experience with understanding of paper industry
  • Excellent verbal and written communication skills
  • Willingness to travel regularly to different markets
  • Proficiency with Microsoft office
  • Strong analytical skills and ability to work well with little supervision
Read more
Lister Technologies
at Lister Technologies
8 recruiters
Vignesh Paramasivam
Posted by Vignesh Paramasivam
Remote, Chennai, Coimbatore, Mysore, Kochi (Cochin)
5 - 10 yrs
₹15L - ₹20L / yr
skill iconJava
Selenium
Test Automation (QA)
Software Development
SDET

Essential Skills

  • Java, Spring, Java Script, understanding of design patterns, Selenide/Selenium, Feign, TestNG, Rest API, Karate, GEB, Oracle, Dynamo DB, Rest Assured.
  • Develop and enhance next generation Test Engineering Automation solutions in a Continuous Integration environment (CI/CD pipeline)
  • Should be able to understand the components and basics of AWS
  • Must have strong knowledge in developing various automation frameworks for front end back-end and middle tier,.
  • Experience with both UI and API automation.
  • Experience in working on project using agile software development principles.
  • Experience in building test plans, executing strategy and reporting
  • Should be able to work independently with very minimal support.

Role Description

A fully hands on technical role where the SDeT is expected to work in a cross functional squad including Product Mgmt, Software Engineers, SDeTs, OPS/SRE and be responsible for understanding the feature requirements, understanding the platform architecture, functional flows, determine what test cases are relevant and implement the API/Service/UI automation.

  • Develop and enhance next generation Test Engineering Automation solutions in a Continuous Integration environment (CI/CD pipeline)
  • Define, design, development, documentation and maintenance of tools and Automation Frameworks for current and next gen Software Platforms/Frameworks as part of an Agile team
  • Collaborates cross-functional end to end teams to triage and resolve technical issues
  • Be a key technical player in contributing to the architecture evolution of Full-stack Test Automation Frameworks and related capabilities that includes UI, REST services automation solutions
  • Promote culture of writing test scripts on 1st hour of development cycle to eliminate wait states and helps in speed to market
  • Experience with Java, Selenium, Rest-Assured, JMeter to design and develop Automated Testing solution
  • 5 years of combined experience in a ecommerce/ Retail business and / or Information Technology role, three of which in a Quality Assurance / testing role
  • Understanding of manual, automation, regression, performance testing role
  • Understanding of and experience working in an Agile and Waterfall environment
  • Excellent interpersonal and communication skills (oral and written) and Demonstrated experience leading, training, and guiding small teams, Provide guidance, training, and mentoring of Test Engineers
Read more
RIG ENTERPRISE APPLICATIONS
Afzal Mohammed
Posted by Afzal Mohammed
Hyderabad
3 - 7 yrs
₹7L - ₹10L / yr
User Experience (UX) Design
Information architecture
Interaction Design
Product design
Product innovation
+2 more

Job Description

We are looking for a user experience (UX) designer able to understand our business requirements and any technical limitations, as well as be responsible for conceiving and conducting user research, interviews, and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups, and prototypes.

 

Responsibilities

  • Translate concepts into user flow, wireframes, mockups, and prototypes that lead to intuitive user experiences.
  • Facilitate the product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products.
  • Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces.
  • Identify design problems and devise elegant solutions.
  • Take a user-centred design approach and rapidly test and iterate your designs.
  • Collaborate with other team members and stakeholders.
  • Ask smart questions, take risks and champion new ideas.

 

Requirements

  • (3+ Yr.’s) three or more years of UX design experience. Preference will be given to candidates who have experience designing complex solutions for complete digital environments.
  • Expertise in standard UX software such as Sketching, Design, Photoshop, Wireframing, User Research, Prototype, UX UI Designer,(Added Advantage OmniGraffle, Azure RP, In Vision, UX Pin, )etc
  • Ability to understand detailed requirements and design complete user experiences that meet the product’s needs and vision.
  • Ability to iterate designs and solutions efficiently and intelligently.
  • Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
  • A clear understanding of the importance of user-centred design and design thinking.
  • Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications.
  • Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions for approval.
  • Be passionate about resolving user pain points through great design.
  • Be open to receiving feedback and constructive criticism.
Be passionate about all things UX and other areas of design and innovation. Research and showcase knowledge in the industry’s latest trends and technologies.
Read more
Sunday Mobility (DoPoints Marketing Services Pvt. Ltd.)
Mumbai
2 - 3 yrs
₹2L - ₹3L / yr
HTML 5
SQL Server 2008/2012
SOAP and REST
skill iconJavascript
skill iconHTML/CSS
+3 more
We have a participative work culture mixing industry experience with young & dynamic talent making every day an enjoyable & learning experience...
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos