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Technical Support Engineer
Technical Support Engineer
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Technical Support Engineer

Poonam Yadav's profile picture
Posted by Poonam Yadav
0 - 1 yrs
₹1L - ₹3L / yr
Gurugram
Skills
Communication Skills
JIRA
Zendesk
Problem solving
skill iconProgramming

What Youll Do:

 

  • Take ownership of customer issues reported and see problems through to resolution
  • Provide configurations, troubleshooting and best practices to customers
  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
  • Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
  • Prepare accurate and timely reports
  • Follow the SLA for issues with respect to their severity.

What You ll Need:

 

  • Bachelor s or higher degree in computer science, engineering, or related technical field
  • Willing to work flexible and varying shift times including weekends and evenings
  • 2 years of software development experience with java, javascript, python, or another scripting/programming languages
  • Previous experience in a Technical Support environment is required
  • Excellent written and verbal communication skills
  • A passion for customers and problem-solving, desire to go deep and become familiar with the customer s technical and business environment
  • Comfortable in a startup environment, we move quickly and wear many hats in a dynamic environment
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
  • Familiarity with Zendesk, Jira, and Confluence is advantageous.
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About MCSAM

Founded :
2009
Type :
Products & Services
Size :
20-100
Stage :
Profitable

About

MCSAM is a leading global software solution and integration service provider company. Started in 2009 as a boutique IT services agency, primarily focused on US & European markets. Evolved as a major software technology & media service provider by 2019. We offer digital media solutions to our clients for their project execution in the long run and short run. We have expertise in Custom Software/App Development, Digital Marketing & Advertising, QA/QC Services, Project Management & Consulting. We believe in putting the client's interest above everything, taking transparent actions, building trust, and acting as a team. Our mission is to deliver exceptional performance to our clients by valuing our human assets, customized solutions, and quality assurance. With 11+ years of experience, MCSAM supports more than 200 clients globally and has proven industry expertise in helping clients by delivering faster services, with higher capabilities and quality in a cost-effective manner. MCSAM has developed leading solutions for all major industries- Banking and Payments, Cloud Telephony, E-Commerce, Ed-Tech, Hospitality, and Media. We are specialized in providing FinTech Solutions, Enterprise Software Solutions, and E-Commerce Solution.
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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