11+ Zendesk Jobs in Mumbai | Zendesk Job openings in Mumbai
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Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the platform features and functionality to ensure they can quickly gain value from the product. ● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance via email, chat, or phone to resolve basic questions and technical challenges.
● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help customers navigate the platform independently.
● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common requests, and trends, sharing insights with the Customer Success team for ongoing improvement.
● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team to proactively address potential issues, helping improve retention rates.
● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS scores, and churn/renewal statistics.
● Process Improvement: Work with the team to streamline customer success processes, suggesting new ideas to improve customer experience and satisfaction. Learning & Development Opportunities
● Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle management.
● Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce, Zendesk, Intercom, or similar platforms.
● Data Analytics: Learn how to analyze customer success metrics and identify actionable insights.
Job Purpose:
To ensure optimal performance, uptime, and reliability of CNC machinery through
preventive and corrective maintenance, supporting uninterrupted production and
minimizing downtime.
Key Responsibilities:
• Maintenance Planning & Execution:
o Plan and execute preventive, predictive, and breakdown maintenance for CNC
machines (e.g., VMC, HMC, turning centers, wire-cut, EDM).
o Maintain and update maintenance logs, history cards, and service records.
• Troubleshooting & Repairs:
o Diagnose mechanical, electrical, and PLC faults on CNC machines.
o Coordinate with OEMs and vendors for complex issues and spare part
procurement.
• Performance Monitoring:
o Monitor machine performance using TPM/OEE metrics and take corrective
actions.
o Conduct root cause analysis (RCA) for frequent or major breakdowns and
implement CAPA.
• Process & System Improvement:
o Support upgrades or retrofits of CNC equipment.
o Recommend improvements for energy efficiency, machine life, and tooling
compatibility.
• Team & Compliance:
o Guide and train junior technicians.
o Ensure adherence to safety, 5S, and ISO/TPM/Lean practices in the
maintenance area.
Key Skills & Competencies:
• In-depth knowledge of CNC machine operations, controls (Fanuc, Siemens,
Mitsubishi), and mechanics.
• Hands-on experience with hydraulic, pneumatic, lubrication, and electrical systems.
• Familiar with TPM principles, maintenance KPIs, and continuous improvement
methodologies.
• Good communication and vendor coordination skills.
• Analytical mindset with problem-solving abilities.
We are just getting started! This is not just an opportunity to be part of the startup journey but help shape the journey by building things from scratch. We are looking to hire a Program Manager who can own verticals and lead functional teams within the company for execution. This is a high-impact, critical role to craft the future roadmap of the organization
Responsibilities:
- Lead implementation of orgn in key partner institutes
- Own the entire process of onboarding a partner institute
- Define custom made' offerings for the parents of a particular institute
- Single point of contact between the org institute partnerships team, institute management and org inside sales team
- Be responsible for anything and everything' in the partner institutes
- Be responsible for parent outreach in the institutes
- Strategize and execute plans for customer acquisition along with the management - events, referrals etc.
- P& L owner of key accounts
- Take lead in selling and implementing companies full suite of financial and payment solutions in the partner institutes
- Lead the ideation, planning, and execution of these initiatives / projects while working directly with the founding team
- Own execution from strategy design and setup to pilot and eventual scale-up
- Work closely with different teams within the company (sales, marketing, strategy, and product) to execute the project
- Build and lead high-performing teams to scale these initiatives
Requirements:
- Degree from top tier colleges (IITs, IIMs, ISB, BITS etc. ) and 2-6 years of experience in project management, product development, growth, new initiatives at top startups
- Track record of outperformance / over-achieving targets in previous work places
- Experience in leading initiatives and delivering results in a time-bound manner
- Prior experience in early stage startups or as a founder is a huge plus
- Prior exposure to B2C or understanding of financial services is a plus
- Self-starter with a high sense of ownership Comfortable to work with minimal supervision
- Hungry to learn and grow
- Passion to learn & be a better version of oneself; motivated to succeed
- Bias for action Have the temperament to experiment and execute in uncertainty
- Hustler Ability to generate resources to solve a problem
- Intellectual honesty Always seeking and presenting truth irrespective of personal POV or beliefs
- Mission-oriented
- Deeply care about delivering value and making an impact on customer's lives
- Startup experience is a must
We at Zycus are looking to hire MBA 2023-24 graduates specializing in supply chain and operations to work as Trainee Procurement Analysts. The trainee will work as part of Customer Success & Operations Team, solution-oriented services to Fortune 500 clients. In this role, you will be supporting the US Region and contribute to the success of our clients.
Roles and Responsibility:
- Serve as Trainee Procurement Analyst on Zycus Procurement Applications (Source to Pay)
- Work on all aspects of maintenance of an already implemented customer including business process mapping
- Work with the Technical Account Manager to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple teams from Zycus & customer side to achieve customer satisfaction
- Participate and contribute to best practices (tools/process), knowledge sharing like customer KYC
- Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance testing
- Evaluate and suggest innovative solutions and workarounds for customer requirements
- Work efficiently on, Zycus products configuration, Incident management tools, MS-Excel, etc
- Provide strong technical understanding of our product with the ability to discuss and demonstrate the Zycus solution and how it may be configured to meet a customer’s business needs.
External Skills And Expertise
- MBA in Supply Chain and Operations
- 0-3 years of relevant experience
- Prior Work Experience in any fields related to Customer Success, Operations, SaaS products, Procurement/ Supply Chain domain with MBA specialization in any other streams (other than Supply Chain and Operations) may be considered basis on merit.
- Excellent written and oral communication skills is a must.
- Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
- Collaboration with various internal and external stakeholders.
- Ability to learn, execute and excel. Multitask and work with priorities.
- This role requires to work with our US customers, therefore the candidates should be willing to work in shifts.
- Working hours : As per the geography and region assigned.
Refer the below link for detail and to apply
https://zycus.sensehq.com/careers/jobs/56571
Hi
Greeting From MNR
Urgent opening for Product Manager
Location – Mumbai (WFO)
Position Overview:
Product Manager, who reports and directly works with the VP Operations and manages end to end product life cycle, gathering and prioritizing product and customer requirements, defining the product vision, and working closely with the development team to deliver winning products in line with organization’s core values and ethics.
Primary Responsibilities:
- Automate workflows for Caregivers and Patients.
- Gathers, manages, and prioritizes business requirements..
- Works closely with Technology, Sales, Marketing, and support to ensure business case and customer satisfaction goals are met.
- Develops the business case for new products, improvements to existing products, and business ventures.
- Develops positioning for improving the app experience of gig workers
- Helps optimize conversion of leads from our own website.
- Contribute your expertise to product documentation, training materials and marketing collateral for each product offering.
Education and Experience:
Selection based on expertise and depth of domain in B2C sectors preferably startups which catering to target centric hyper-growth organizations. However prior experience of1-2years in Consumer Product Development/ Digital Consumer Product would be preferable.
Company Overview:
It is one of India’s leading consumer products companies in the global beauty and wellness space.
Has a turnover of Rs. 73.3 billion (USD 1.05 billion) through its products sold in India and chosen markets in Asia and Africa.
Its portfolio of brands include Parachute, Parachute Advansed, Saffola, Saffola FITTIFY Gourmet, Coco Soul, True Roots, Hair & Care, Nihar Naturals, Livon, Kaya Youth O2, Set Wet, Set Wet Studio X, Revive and Mediker
Role Description for Customer Retention Manager (DTC):
Role in a brief:
What will you do?
As Customer Retention Manager, you will own end to end planning & execution of various CRM channels (Email, Notification, SMS, etc.) along with the help of team members. You will drive initiatives to engage users of the brands.
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Responsible for strategizing and executing marketing automation, segmentation, and complex workflow builds to drive growth, engagement, and retention throughout the customer journey.
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Complete ownership of engagement, retention, and reactivation funnel and marketing activities and focus on improving product metrics (DAU, MAU, Retention, etc)
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Developing Strategies for Improving Direct Marketing Channels with Impactful Retention Strategies.
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Develop the CRM strategy for reactivation to drive and maintain a constant retention rate across all categories.
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Drive all marketing automation activities to develop and execute end-to-end user journeys from onboarding to reactivation.
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Work closely with product, UX/design engineering to enable Growth and Merchant marketing initiatives to drive bottom-line conversion.
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Responsible for creating monthly/quarterly plans for critical retention metrics (Repeat Rate, Activation Rate, Resurrection Rate) and ensuring the achievement of the same
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Help strengthen data-led thinking and lead the development of customer intelligence frameworks (Churn prediction, Most Valuable Customer, etc) across the retention charter
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Work on customer segmentation strategies to deliver personalized campaigns to reduce churn & reactivate churned users
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Lead the reporting, monitoring, tracking for all CLM initiatives
What will you bring to the table:
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Well-versed with one or more CRM and marketing automation tools such as Netcore Cloud, CleverTap, WebEngage, MoEngage, etc.
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Should have strong analytical skills and a data-driven problem-solving approach.
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Should be able to strategize and execute campaigns and link them to the organizational goals
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Familiarity with major digital marketing channels and tools
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Minimum 3 years of experience in Retention Marketing / Growth roles
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Prior Startup experience
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Prior demonstrated excellence in previous roles
Experience bracket – 3+yrs in customer retention marketing & growth marketing
- Experience and expertise in Python Development and its different libraries like Pyspark, pandas, NumPy
- Expertise in ADF, Databricks.
- Creating and maintaining data interfaces across a number of different protocols (file, API.).
- Creating and maintaining internal business process solutions to keep our corporate system data in sync and reduce manual processes where appropriate.
- Creating and maintaining monitoring and alerting workflows to improve system transparency.
- Facilitate the development of our Azure cloud infrastructure relative to Data and Application systems.
- Design and lead development of our data infrastructure including data warehouses, data marts, and operational data stores.
- Experience in using Azure services such as ADLS Gen 2, Azure Functions, Azure messaging services, Azure SQL Server, Azure KeyVault, Azure Cognitive services etc.
I am Hiring a Salesforce developer for Reputed Organization
SFDC Developer and Tableau CRM Resource: Experience 4-6 years
Notice Period :- Immediate -30days
Location :- Mumbai
Roles & Responsibilities:
• Ability to work as a member of a team assigned to design and implement solutions.
• Data analysis - skills to conduct analysis and deliver recommendations to the team and customer.
• Dashboard and Dataset development - develop dashboards and datasets that meet and exceed customer requirements.
• Presentation skills - demonstrated ability to simplify complex situations and ideas and distil them into compelling and effective written and oral presentations.
• Learn quickly - the ability to understand and rapidly comprehend new areas, functional and technical, and apply detailed and critical thinking to customer solutions.
• Experience in vendor and/or project management
• Strong problem solving capabilities to participate in complex strategic initiatives
Skills Experience:
• Hands-on experience working with Tableau CRM,Force.com using Apex, triggers, Visualforce and LWC.
• Experience in documenting data flows and mapping
• Experience of preparing / transforming the data using custom SQL
• Ability to understand the best way of visualizing complex datasets
• Previous experience using Einstein Discovery is a plus.
• Must have strong communication and collaboration skills
Python
Ruby
Java
React.js1. Strong knowledge in Front end scripting like EJS, JavaScript, Jquery
2. Proficiency with fundamental front-end languages such as HTML, CSS.
3. Familiarity with JavaScript frameworks such as Angular JS, React, and Amber.
4. Proficiency with server-side languages such as Python / Ruby / Java / PHP/ .Net
5. Good Understand with database technology such as MySQL, Oracle, and MongoDB.
Python
Amazon Web Services (AWS)making api and wokring on aws and s3 is added advantage.
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