Product Designer

Key Responsibilities:

• Own production operations for AWS-based microservices platforms

• Lead incident triage (P1/P2), root cause analysis, and post-incident reviews

• Build and optimize workflows in Jira Service Management (or similar ITSM tools)

• Automate ticket routing, triage, and SLA tracking

• Perform hands-on debugging using Dynatrace, AWS CloudWatch, logs, and tracing tools

• Understand and diagnose issues across application, infrastructure, and networking layers

• Mentor and guide junior/intermediate full-stack engineers with a strong support mindset

• Improve logging, monitoring, observability, and operational readiness

• Design and operate virtual and omni-channel support agents (chat, voice, AI-driven workflows)

• Leverage AI/agentic tooling to improve triage, summarization, runbook generation, and operational automation

Required Skills & Experience:

Mandatory Experience

Strong hands-on experience with

o AWS (compute, networking, IAM, monitoring)

o Microservices architecture

o Dynatrace (or equivalent APM)

• Proven experience managing or operating support-focused engineering teams

• Experience leading production incident response

• Deep understanding of distributed systems and cloud-native infrastructure

• Experience with Jira Service Management or similar ticketing platforms

Ideal Profile

• Technically credible and calm under pressure

• Strong ownership mentality

• Comfortable in logs, dashboards, and light code debugging

• Process-driven but pragmatic

• Passionate about reliability, automation, and AI-driven operations

Soft Skills:

•Excellent communication and stakeholder management skills.

•Strong analytical and problem-solving mindset.

•Ability to mentor junior engineers and foster team cohesion.

Why Join Us:

•Opportunity to work on cutting-edge projects with modern tech stacks.

•Collaborative and innovative team culture.

•Growth-oriented environment with continuous learning opportunities.

andidate with strong experience in Windows (2012/16/19) server administration and PowerShell.

Strong knowledge of Physical Hardware & Console. (HP & Dell)

Performing Server Firmware Upgradation and managing hardware replacement tasks remotely.

Creating and managing SQL datastores in Microsoft Windows Cluster environment.

Strong knowledge on Vmware administration.

Strong knowledge of Microsoft SCCM or IBM Bigfix or any patch / application deployment tool.

Knowledge of ITIL process. (Incident, change and problem management)

Knowledge of Networking, Storage NFS, SAN.

Process Skills:

Primarily responsible for Windows Server Management, Patching or application deployment and Vmware advance administration.

Support customer troubleshooting and problem solving and verification.

Capable of analyzing and troubleshoot applications issues and implement break fixes as per defined SLA’s and SOPs.

Experience & functional knowledge on baking applications.

Available on 24 x 7 basis in the event of emergencies and should be contactable after office hours.

Resolve technical issues by implementing break fix.

Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.

Behavioral Skills:

Must have superior problem-solving skills with extremely high levels of initiative and assertiveness.

Effective interpersonal, team building and communication skills.

Effectively collaborate with stakeholders, Customers and Partners in a Service Delivery environment

Able to thrive in rapid environment and adopt new technology fastly.

Identify the Gaps and provide documentation / suggestion faced during Execution.

Certification:

Somebody who has at least 5+ years of work experience in WINTEL administration.

Education qualification: B.Tech, BE, BCA, MCA, M. Tech or equivalent technical degree from a reputed college

Certification: Windows , VCP Certification, ITIL, any other Technical certification

Greetings of the day !

ONLY FEMALE CANDIDATES NEEDED

Role = Customer care Executive

Location = Andheri(E), Mumbai

6 day working Rotational off

Good communication skills

Experience range = Fresher to 4 years

ABOUT THE ROLE

Position = CUSTOMER CARE EXECUTIVE

Answering calls

Resolving queries and issues over the phone

Assisting the customer

PHP Developer Responsibilities:

• Conducting analysis of website and application requirements.
• Writing back-end code and building efficient PHP modules.
• Developing back-end portals with an optimized database.
• Troubleshooting application and code issues.
• Integrating data storage solutions.
• Responding to integration requests from front-end developers.
• Finalizing back-end features and testing web applications.
• Updating and altering application features to enhance performance.

PHP Developer Requirements:

• Bachelor’s degree in computer science or a similar field.
• Knowledge of PHP web frameworks including Laravel, MySQL, API Development, OAuth, JWT, Git.
• Understanding of object-oriented PHP programming.
• Previous experience creating scalable applications.
• Proficient with code versioning tools including Git.
• Familiarity with MySQL databases.
• Ability to project manage.
• Good problem-solving skills.

• Bachelor's degree in Computer Science, Software Engineering, or a related technical discipline
• 2-7 Years of Experience
• Expertise in software design and development
• Proficiency with at least one Object Oriented language (e.g. Java)
• Have knowledge about Computer Science fundamentals in object-oriented design, data structures, algorithm design, problem-solving, and complexity analysis
• A strong track record of project delivery for large, cross-functional projects
• Experience with building high-performance, highly available and scalable distributed systems
• Experience with API Design, ability to architect and implement an intuitive customer and third-party integration story
• Ability to think and analyse both breadthwise (client, server, DB, control flow) and depth-wise (threads, sessions, space-time complexity) while designing and implementing services

• Building interactive consumer data from multiple systems and RESTfully abstracting to the UI through a Node.js backend
• Define code architecture decisions to support a high-performance and scalable product with a minimal footprint
• Address and improve any technical issues
• Collaborate well with engineers, researchers, and data implementation specialists to design and create advanced, elegant and efficient systems

• Familiarize yourself with all products and services offered by our company.
• Procuring new clients through direct contact, Upwork, Freelancer, Fiver
• Maintaining meaningful relationships with existing clients to ensure that they are retained.
• Suggesting upgrades services that may be of interest to clients.
• Crafting business proposals and contracts to draw in more revenue from clients.
• Negotiating with clients to secure the most attractive prices.
• Equipping staff with the technical and social skills needed to enhance sales.
• Reviewing clients' feedback and implementing necessary changes.
• Remaining in tune with trends in consumption to ensure that our offerings remain relevant.

• Extensive sales experience.
• Intuitive and insightful, particularly regarding human behavior.
• Ability to generate revenue by identifying pain points and suggesting suitable products or services.
• Excellent written and verbal communication.
• Resourceful, with outstanding research skills.
• Emboldened by challenges.

• Expert on cloud security, CASB, proxy & content filtering solutions.
• Good knowledge on network security concepts.
• He will be expected to work in Security operations with normal shifts but should be ready to support 24*7 in case of critical issues or scheduled activities.
• Should have good hands on experience on ITSM process.  
• He will also be required to work on new technology evaluation by working with OEMs