Senior Director – Strategy (Data & Analytics)

As a Customer Success Associate, you’ll be the driving force behind exceptional learner experiences - from the moment they join to achieving their career goals. Your mission? Enhance user love and transform learning journeys into success stories!

What You'll Do:

• Manage the Learner Journey: Own the entire user lifecycle, from onboarding to post purchase support, ensuring a seamless and rewarding experience.
• Be the Voice of LearnTube: Engage with learners via calls, chat, and email, resolving queries, offering guidance, and ensuring they get the most out of our courses.
• Drive Performance Excellence: Meet and exceed key performance metrics: quality, productivity, and user feedback, setting new standards for success.
• Build Strong Relationships: Go beyond solving queries, foster deep learner engagement and loyalty by actively listening and responding to their needs.
• Elevate the Learning Experience: Ensure every paid learner receives top-notch attention and support, making their upskilling journey smooth and enjoyable.
• Support Career Success: Help learners land their dream jobs by providing career guidance, insights, and expert assistance in job placements.
• Operational Excellence: Own performance metrics like CSAT, first response time, resolution speed, and ticket volume along with building internal SOPs for scalable, predictable learner support.

What makes you a great fit?

Must-Haves:

• 2-4 years of Customer Success and/or Operational Strategy experience
• Proven ability to think in systems and processes, not just in one-off fixes
• Experience building SOPs, quality standards, or scalable support mechanisms
• Strong ownership mindset with the ability to self-manage and self-prioritize
• Excellent communication (written + spoken) and problem-solving skills
• Familiarity with CRMs, Excel/Sheets, dashboards, and support tools

Nice-to-Haves:

• Experience in EdTech, career platforms, or skilling-focused ecosystems
• Worked in a scale-up where LTV, user experience, and operational rigor co-exist
• An eye for identifying learner friction and converting it into delight

About Us: 

At LearnTube, we’re on a mission to make learning accessible, affordable, and engaging for millions of learners globally. Using Generative AI, we transform scattered internet content into dynamic, goal-driven courses with: AI-powered tutors that teach live, solve doubts in real time, and provide instant feedback. Seamless delivery through WhatsApp, mobile apps, and the web, with over 1.4 million learners across 64 countries.

Meet the Founders:

LearnTube was founded by Shronit Ladhani and Gargi Ruparelia, who bring deep expertise in product development and ed-tech innovation. Shronit, a TEDx speaker, is an advocate for disrupting traditional learning, while Gargi’s focus on scalable AI solutions drives our mission to build an AI-first company that empowers learners to achieve career outcomes. We’re proud to be recognised by Google as a Top 20 AI Startup and are part of their 2024 Startups Accelerator: AI First Program, giving us access to cutting-edge technology, credits, and mentorship from industry leaders.

Why Work With Us?

At LearnTube, we believe in creating a work environment that’s as transformative as the products we build. Here’s why this role is an incredible opportunity:

• Cutting-Edge Technology: You’ll work on state-of-the-art generative AI applications, leveraging the latest advancements in LLMs, multimodal AI, and real-time systems.
• Autonomy and Ownership: Experience unparalleled flexibility and independence in a role where you’ll own high-impact projects from ideation to deployment.
• Rapid Growth: Accelerate your career by working on impactful projects that pack three years of learning and growth into one.
• Founder and Advisor Access: Collaborate directly with founders and industry experts, including the CTO of Inflection AI, to build transformative solutions.
• Team Culture: Join a close-knit team of high-performing engineers and innovators, where every voice matters, and Monday morning meetings are something to look forward to.
• Mission-Driven Impact: Be part of a company that’s redefining education for millions of learners and making AI accessible to everyone.

We are a 20-year old IT Services company from Kolkata working in India and abroad. We primarily work as SSP(Software Solutions Partner) and serve some of the leading business houses in the country in various software project implementations specially on  SAP and Oracle platform and also working on Govt & Semi Govt projects as outsourcing partner all over PAN India.

Designation-Full Stack-Java Developer
Location-Mumbai,Pune & Kolkata-Remote
Sal-Nego

Experience Required: 3 - 7 years

Skills Required:

 Develop applications using Java/JEE, Microservices, Spring, Spring Boot, JPA, Hibernate,

Spring MVC and Spring Data

 Nice to have Spring Integration

 Very strong in data structure and algorithm

 Experienced in Object-Oriented design

 Must have strong experience in Java and Spring Framework

 Excellent communication skills

 Must possess strong problem solving and troubleshooting skills

 JSP, Servlets, HTML, JavaScript, CSS, Angular, React

 Hands on experience in developing RESTFUL Microservices using spring boot and Web

Services using REST, JSON, SOAP, XML

 Linux / Unix operating systems

 SQL and databases like MySQL, PostgreSQL, Oracle

 Nice to have Cassandra, MongoDB

 Requirement analysis (use cases, user stories etc.)

 Worked in Agile Methodology & Scrums

 Used CI/CD or DevOps platform technologies e.g., Docker, Kubernetes, Git, Jenkins,

Artifactory etc.

 Proven ability to work cross-functionally

We are seeking a Senior or Staff Software Engineer (Node.js, Azure and React ) to lead new software development initiatives to join our team.

Responsibilities:

• Contribute hands-on to coding, code reviews, architecture, and design efforts, setting a solid example for the team.
• Will be a tech lead and manage a small engineering team, fostering a collaborative and productive work environment.
• Work closely with cross-functional teams, including Product Management and Data Engineering, to build empathetic and user-centric products.
• Drive the development of robust and scalable web experiences, leveraging modern technologies and best practices.
• Provide technical guidance and mentorship to team members, promoting continuous learning and growth.
• Collaborate with stakeholders to define and prioritize engineering initiatives aligned with business goals.
• Ensure high code quality, maintainability, and performance through the implementation of best practices and coding standards.
• Foster a culture of innovation, encouraging the team to explore new technologies and approaches to problem-solving.

Requirements:

• Bachelor’s degree in computer science, Software Engineering, or a related field (advanced degree preferred).
• 7+ years of professional experience in software engineering, with at least 1 year in a technical leadership role.
• Strong experience in product engineering, with a focus on building empathetic and user-centric products.
• Extensive experience in web development, particularly with technologies such as Node.js and React.
• Familiarity with cloud infrastructure, specifically Azure, and containerization technologies like Docker.
• Solid understanding of software development best practices, design patterns, and coding standards.
• Excellent problem-solving and analytical skills, with the ability to make data-driven decisions.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Experience with Agile development methodologies (e.g., Scrum, Kanban).

Preferred Qualifications:

• Experience with web scraping techniques and tools.
• Knowledge of SQL query optimization and performance tuning.
• Familiarity with automated testing, continuous integration, and continuous deployment (CI/CD) practices.
• Experience with DevOps practices and tools (e.g., Jenkins, Ansible, Terraform).

Benefits:

• Work Location: Remote
• 5 days working​

You can apply directly through the link: https://zrec.in/es8UJ?source=CareerSite

Explore our Career Page for more such jobs : careers.infraveo.com

Qualification: BE/B.Tech, M.SC, MCA.

Roles and Responsibilities:

•       Highly motivated Individual contributor.

•       Requirement Analysis and freezing of the scope.

•       Designing of the Architecture and Development approach.

•       Technical Design, Architecture and Landscape documentation.

•       Design and Code Reviews.

•       Subject Matter Expert for development/Architecture related queries.

•        Coordinating the QA(Unit, Integration and System) & BA team.

•       Customer related Queries, issues and Resolutions, Requirement Analysis, clarifications.

•       Identify the right solution and applying the same.

•       Code integrity – with the source control.

Primary Key Skills:

·        Total IT experience of at least 5 yrs spanned mainly over Microsoft range of Products and development platforms.

·        Should have executed at least two large scale projects as .NET Lead.

·        Should have at least 2 yrs. of experience as a Lead.

·        Proven record of handling the development right from Requirement Gathering to implementation and Support.

·        Managing the delivery and leading the team through all stages of the Development.

·        Exposure to Deployment, maintenance and support.

Problem solving and troubleshooting.

Good Communication Skills is a must.

As the Java Developer, you will be responsible for developing cutting edge health-tech applications that include high scale transaction processing, intelligent bot based programs and data analytics.

What you will do:

• Building components for the company's advanced health tech platform using Java, Solr, SpringBoot, DialogFlow
• Communicating effectively in a cross-functional product development team and present ideas and solutions effectively
• Participating in technical planning and requirements gathering phases including design, code, test, troubleshoot, and document engineering software applications
• Developing the Code as per the requirements
• Working with product team and constructing the tech roadmap
• Designing, building and scaling the company's backend microservices
• Maintaining code integrity and organization
• Applying all quality requirements to make the code production ready
• Developing and deploying new features to facilitate related procedures and tools if necessary
• Developing documentation related to technical aspects and to facilitate current support, development, upgrades, or migrations
• Designing and building efficient, reusable, and reliable Java code
• Pro actively catching and fixing bugs, and providing support for the back end services
• Managing servers and infrastructure by keeping the lights on and refining the deployment architecture

What you need to have:

• Consistently embarking an excellent first impression on call, delivering exceptional customer experience
• Engage potential customers in dialogue that opens opportunities with the help of scripts and presence of mind
• Going an 'extra mile' to create happy customers to drive loyalty and increase repeat purchase
• Contacting prospective clients / existing customers to inform them about the product using scripts
• Accurately record details of communication with customers
• Developing and sustaining solid relationships with customers to encourage repeat business
• Answer questions about product features in an engaging manner
• Answer all customer questions honestly and accurately
• Using sales scripts drive sales and respond to customer objections
• Developing in-depth knowledge of products and services offered by us to make suitable recommendations based on customers' needs and preferences.

Evervent is looking for MERN stack developer who is an expert in MongoDB, Express, React and Node. He/She should be proficient in JavaScript and use HTML, CSS and JavaScript to handle front-end operations and JavaScript with Node. js to handle back-end operations.

Roles and Responsibilities:-

• Ability to translate Wireframes into functional web apps.
• Binding of UI elements to JavaScript object models
• Creating RESTful services with Node.js
• MERN stack developer must have proven experience in front & back-end development
• Work in a cross-functional team to deliver a complete user experience
• ReactJS NodeJS developer must know MongoDB, Express, Node.js, & React.
• Create Unit and Integration tests to ensure the quality of code
• Be responsive to change requests and feature requests
• Write code that is cross-platform and cross-device compatible
• MERN full stack developer must have the ability to wear many hats and learn new technologies quickly
• For MERN stack developer job, candidate must have good Knowledge of Node Debugging
• Understanding & proficiency in REST APIs.
• MERN stack developers should know Git Repository and Jira.
• Integration of data storage solutions [RDBMS, NoSQL DB]

Desired Candidate Profile:-

• Excellent in basic programming in any web technology Server and Client
• Like ReactJS/Node JS/ VueJS and Server-side scripts
• Basic knowledge in APIs, Micro Services
• Hands-On experience in Web development frameworks
• Hands-On in Database queries and concepts
• Understanding of performance testing and optimization techniques

Perks and Benefits:-

• No salary bar for deserving candidates.
• 5 days working.
• Paid and leave encashment facility available.