Key Account Manager Job Description
JOB DESCRIPTION (JD)
The following obligatory points are a standard part of every JD and each employee regardless of his/her designation is fully obliged to fully understand and comply with the below:
- Unconditional compliance of the following policies:
- Company Inner Regulations and Information Security Protocol (ISP).
- Departmental Policy (DP) or Work Centre Area Policy (WCAP) – whichever and wherever applicable.
- Guidelines to systems and documentation.
Detailed description of specific responsibilities:
- B2B lead generation.
- Arranging meetings and demos of our offerings to potential clients.
- Deal closure.
- Handling ground force (supermen) and ensure customer satisfaction in terms of services and operations after sales.
- Coordinate with formulation and tech team to give them market feedback to help in improvement of our products and also manage demand and supply in market.
- Handle customer queries and solve their problems.
- Onboard new distributors on panel and handle business through them. Also handle existing distributors.
- Manage all legal paper work related to sales and subscription of our products and services.
- Collection of payments from all the clients and distributors handled.
About Cherise India Pvt Ltd
When it comes to defining a perfect blend, India is the epitome of a diverse, rich, cultural, economic and technological concoction. The fuel that drives such a nation also came to life with the same amount of diversity and integrity.
At the epicenter of such a nation's ever-evolving landscapes, there lies a fuel station where people often go to recharge their minds, clear their thoughts, draw inspiration...
People crave for Tapri wali chai! This is where friendships brew. This is where million-dollar ideas get cracked. This is where you get to unwind. Most of all, this is where you cherish the moments!
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Role: CLIENT SERVICING - PERFORMANCE MARKETING
Company Industry: Marketing and Advertising
Experience: 2-5 years
Education: Bachelor’s degree or equivalent
Salary Bracket: - 8L
You will have to develop a thorough understanding of Unigage's clients and drive customer engagement. You will be responsible for streamlining processes for the entire client lifecycle from on-boarding to churn.
RESPONSIBILITIES:
- Responsible for achievement of digital marketing objectives of our clients
- Oversee overall quality of work being delivered on the account
- Demonstrate subject matter understanding of digital marketing, engage in strategic discussions around Performance marketing, Search Engine Marketing, Social, SEO and other channels
- Experience in fronting client relationships directly
- Handling operations and client management
- Briefing the creative team, helping in the creation of a concept.
- Facilitating communication between Client Service Operations & other business units to ensure an effective operating environment.
- Strategizing and executing campaigns for clients.
- Working with senior management keeping them informed of new developments, service issues and new business opportunities.
- Managing paid social media campaigns
REQUIREMENTS:
- Should be hands-on experience in paid search, display, retargeting, email marketing, social, Conversion Optimization, and other key relevant channels that provide traffic and conversions for clients and to share this with internal teams too.
- Understanding and experience of the key analytical and market intelligence tools like Google Analytics and other sources across multi-channels – including PPC and display platforms is a must.
.
- Should have worked on social media calendar and interactions
- Should have advertising agency experience
- Manage and Develop the Digital Performance Channels
- Ownership of Top-line building channels like Google Shopping, Google Remarketing, Third Parties for Remarketing
- Continuously chase ambitious targets of ROAS while maintaining min Top Line thresholds
- Build effective journeys of remarketing to reduce the overlaps and shorten the touchpoints to convert
- Exploration of new channels to drive Performance Marketing
- Be an actor of your channel ecosystem
- Owner mindset, willingness to take initiatives, and accountability to drive closures
- Be the key contact window between Users and the technical team
- Challenge the needs and demonstrate managerial courage towards users satisfaction
- Develop, through your posture, a collaborative working methodology, an environment of trust and responsibility among the product team
AN IDEAL CANDIDATE WILL HAVE
- Passion for sport, you like to enjoy the sport with your teammates
- You have an entrepreneurial mindset, a strong sense of responsibility, autonomy, and drive for results
- Recognized capacity to understand business needs, bring structure in a complex environment, and lead action plans
- Strong data analysis skills, ability to perform data analysis and make data-driven decisions
- You are a technology enthusiast; you care about how things work, and you can successfully collaborate with technical experts
- You are well versed with Google Shopping and Remarketing as a subject
- A prior experience in performance marketing/e-commerce is required.
EXPERIENCE
- 3-12 years of experience in the digital eco-system
- Prior experience in performance marketing agencies is a plus
- A Masters degree in marketing is a plus
Skill: AWS, Java, Microservices
Experience: 3-7 Yrs
Location: Noida
Notice Period: Immediate/ 15 days