Key Account Manager

Company Description

First Connect Worldwide LLC, a licensed freight broker company, provides transportation and logistics services throughout the USA. With years of experience, our team delivers efficient and innovative transportation solutions to meet our customers' needs. As a top-rated logistics and transportation company, we prioritize customer satisfaction and strive for excellence in all our services.

Role Description

The core sales executive in a freight brokerage company plays a vital role in supporting the sales and logistics operations. This position bridges the gap between account executives, operations, customers, and carrier partners. The coordinator is responsible for managing customer inquiries, assisting with freight quotes, preparing sales documentation, and ensuring smooth coordination of freight movement. The goal is to provide excellent customer service, maintain organized communication, and support the sales team in achieving revenue goals.

Key Responsibilities:

• Support freight brokers and sales executives with day-to-day sales activities.
• Assist with quoting, order entry, and coordinating shipments with carriers and customers.
• Track shipments and provide status updates to customers and internal teams.
• Communicate with carriers to confirm availability, rates, and transit times.
• Prepare documents such as rate confirmations, bills of lading (BOL), and shipment schedules.
• Help generate and maintain reports on sales performance, customer activity, and KPIs.
• Provide high-level customer service and resolve issues or delays proactively.
• Coordinate with accounting for billing and invoice reconciliation related to sales.
• Maintain organized records of quotes, contracts, and shipment history.

Qualifications:

• Bachelor’s degree in business, logistics, or a related field preferred.
• 1–3 years of experience in an ed tech, telesales, logistics transportation, or freight brokerage environment preferred.
• Familiarity with freight types (LTL, FTL, and intermodal) and logistics terms is a plus.

Skills:

• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Ability to work under pressure and meet tight deadlines.
• Strong attention to detail and accuracy in data entry and documentation.
• Team player with a customer-focused attitude.

We're seeking a Generalist Software Engineer with a passion for the art and science of building software. The ideal candidate excels in technical execution and possesses the versatility to quickly adapt to new technologies. You'll be expected to deliver high-quality solutions across various tech stacks while maintaining a commitment to

continuous learning and improvement.

You Would Be a Good Fit If

• You're a back end developer with strong expertise in at least one programming language and have experience building and deploying production applications.
• You excel at problem-solving and apply first-principle thinking to complex challenges
• You communicate effectively, both in writing and verbally
• You're passionate about crafting high-quality, pragmatic software solutions
• You're self-driven, adaptable, and quick to learn new technologies
• You're excited to help shape both the code and the organization

You would not be a good fit if

• Prefer traditional office settings over remote work
• Require constant supervision or struggle with self-motivation
• View software development as just a job rather than a craft
• Prefer sticking to a single tech stack or strongly identify with specific technologies
• Specialize exclusively in frontend development or DevOps
• Seek a purely managerial position without hands-on coding responsibilities

Link to apply - https://tally.so/r/wv0lEA

Key Responsibilities:

1. Software Development:

• Design, implement, and optimise clean, scalable, and reliable code across [backend/frontend/full-stack] systems.
• Contribute to the development of micro services, APIs, or UI components as per the project requirements.

1. System Architecture:

• Collaborate and design and enhance system architecture.
• Analyse and identify opportunities for performance improvements and scalability.

1. Code Reviews and Mentorship:

• Conduct thorough code reviews to ensure code quality, maintainability, and adherence to best practices.
• Mentor and support junior developers, fostering a culture of learning and growth.

1. Agile Collaboration:

• Work within an Agile/Scrum framework, participating in sprint planning, daily stand-ups, and retrospectives.
• Collaborate with Carbon Science, Designer, and other stakeholders to translate requirements into technical solutions.

1. Problem-Solving:

• Investigate, troubleshoot, and resolve complex issues in production and development environments.
• Contribute to incident management and root cause analysis to improve system reliability.

1. Continuous Improvement:

• Stay up-to-date with emerging technologies and industry trends.
• Propose and implement improvements to existing codebases, tools, and development processes.

Qualifications:

Must-Have:

• Experience: 2–5 years of professional software development experience in [specify languages/tools, e.g., Java, Python, JavaScript, etc.].
• Education: Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
• Technical Skills:
• Strong proficiency in [programming languages/frameworks/tools].
• Experience with cloud platforms like AWS, Azure, or GCP.
• Knowledge of version control tools (e.g., Git) and CI/CD pipelines.
• Understanding of data structures, algorithms, and system design principles.

Nice-to-Have:

• Experience with containerisation (e.g., Docker) and orchestration tools (e.g., Kubernetes).
• Knowledge of database technologies (SQL and NoSQL).

Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.

• Expertise in Typescript, Nodejs and Golang. 
• Prior working experience in Hyperledger 2.x. 
• Strong understanding of blockchain, smart contracts, consensus mechanisms and cryptography. 
• Proficiency in developing Chain codes/Smart Contracts. 
• Experience building front end applications using Angular. 
• Proficient in MongoDB. 
• Experience with Relation databases like MySQL, MSSQL. 
• Write application code, smart contracts, and unit test cases according to the quality guidelines. 
• Work across multiple teams, mentor junior developers and actively participate in code reviews. 
• Co-ordinate with architects to produce technical designs.  
• Skilled in Docker, Kubernetes, Nginx, Git. 
• Knowledge of design patterns and best practices. 
• Document the development process, architecture, and standard components. 
• Awareness of CI/CD pipelines.

Responsibilities:

• Experience of working in the complete Software development life cycle involving project estimation, development, documentation, unit/integration, and testing
• Self-starter & motivator and a keen learner of new technology and other related stuff
• Experienced problem solver with good analytical skills. Experienced in issue resolution and bug-fixing in timely manner
• Good team player with excellent communication skills and quick adaptability to new technologies & work environments
• Implementing NetSuite solutions, both configurations and customizations and to take ownership of end-to-end development from design to deployment
• Must have hands on experience of SuiteScript language, SuiteFlow workflow, SuiteBuilder Customization of forms, records, Saved Search Custom Report
• Must have done customizations on NetSuite platform in implementation projects
• Should have understanding on overall NetSuite functionality ERP/CRM/E-Commerce: Procure to Pay, Order to Cash, Inventory Management, Finance, Project Management, CRM
• Programming Languages/ Framework - SuiteScript 1.0, SuiteScript 2.0, JavaScript (Required), C# (Nice to Have) , ASP.NET (Required) MVC (Model View Controller), Webservice
• Tools - Visual Studio 2005/2008/2010/2012/2013 (Nice to have)
• Exposure to SVN, Box or any code repository technologies.
• Client-Side Technologies - JavaScript, JQuery, Ajax, HTML, CSS and Backbone JS
• NetSuite Functional experience will be a plus
• Should be expertise in - Suite Script 2.0 types - User event, Client Script, Suitelet, RESTlet, Map/Reduce, Scheduled, WFA at least. And should be familiar with all 2.0 Modules
• Should be expertise in troubleshooting the scripts using Debugger and Console.
• Should be familiar with Code Version Control - Git, Bitbucket
• Should have knowledge on script optimization and error handling
• Must have knowledge in integration and Unit testing and code debugging
• Should be experienced with Advanced pdf customizations with extended script knowledge
• Candidate is expected to have worked on all the above technologies and not merely theory knowledge
• Should be familiar with Agile methodology
• Having Core JavaScript library customizations and understanding to apply is plus.
• Should be proactive in work and response to emails and professional chat and handle multiple tasks, should be working with minimal supervision.
• Knowledge on any Project Management tool like Jira is plus.
• Other Industry standard responsibilities

Experience:

• Candidates should have 2+ years of experience in NetSuite.
• Candidates should have Computer background.
• Should be part of at least 2 to 3 implementation projects with medium level customizations at least.
• Excellent communication for client facing on need basis.