Visual Experience Designer

Provide L1 support for photo/video editing applications

Resolve issues via chat and email

Manage tickets in ServiceNow

Troubleshoot installation and performance issues

Support Windows and macOS systems

What is WoCo and why should you join?

WoCo is a go-to HRTech solution for new age and fast-growing businesses, built by a team of innovators, technologists, product scientists, outliers, business leaders and people's people. WoCo is truly poised to lead the People, Payroll and Productivity space with some of the best minds in the industry.

Location

Onsite. Gurugram.

What will you do every day?

We are on the lookout for dynamic individuals in the Customer Success Team who can work closely with clients helping them achieve their Digital Transformation goals.

What do you need to ace your role?

• Business Advisor to our clients working towards achieving their digital transformation goals and success metrics. Ability to manage client relationships and expectations
• Act as a techno-functional consultant and provide recommendations on process
• Goal-oriented and data-driven to actively track performance and drive metrics like CSAT, NPS, Adoption and Usage for clients. Analyze customer data to improve the end-user experience
• Experience with metrics like Net Revenue Retention (Upselling), Churn, Customer References & reviews. Work closely with product, sales and other cross-functional teams, (internal and external) with ease to drive these goals
• Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals
• Support clients during critical HR events like Appraisal, Increments etc.
• Support clients to resolve queries or bugs, as and when required
• Gather feedback on product experience during the entire customer lifecycle via targeted surveys
• Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
• Share best practices with clients on how to achieve product success with WoCo
• Identify risks proactively, mitigate and escalate as deemed appropriate
• Passionate about Customer Experience and ability to be the customer's voice in guiding the Product Roadmap
• Excellent communication and presentation skills.
• Excellent relationship-building skills
• Be a cultural champion and energy driver

Requirements

• 2-4 years of experience in Customer Success in SaaS
• Exceptional communication and presentation skills, coupled with excellent listening skills
• Analytical and data-driven with ability to work with multiple stakeholders
• Demonstration of good product and consumer thinking during his/her career
• Hands-on and a quick learner. Comfortable with learning new technology
• Basic tech skills especially knowledge of python, Power BI will be a plus
• This role provides you access to PII for which you will abide to follow secure data handling practices to safeguard and protect such data.
• We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.

• Strong in data structure and algorithms
• Experience in Java, Express, API Design & DOM
• Understanding of component based design or other design patterns
• Experience with unit testing, integration testing & continuous integration
• RDBMS and NoSQL databases preferably PostgreSQL, MongoDB
• Good to have passion for investing

• Attractive compensation package - competitive salary, flexible bonus scheme.
• We are always looking for ways to promote and inspire innovation.
• Individual career path - management and technical career growth, enhanced by learning and development program, regular performance assessment, teams of multi-national IT professionals.
• Healthy work environment - company-sponsored medical program, food, and beverage program, open communication.
• Friendly policies to support Work-life balance, team building, and celebrations.

Where: Hyderabad/ Bengaluru, India (Hybrid Mode 3 Days/Week in Office)

Job Description:

• Collaborate with stakeholders to develop a data strategy that meets enterprise needs and industry requirements.
• Create an inventory of the data necessary to build and implement a data architecture.
• Envision data pipelines and how data will flow through the data landscape.
• Evaluate current data management technologies and what additional tools are needed.
• Determine upgrades and improvements to current data architectures.
• Design, document, build and implement database architectures and applications. Should have hands-on experience in building high scale OLAP systems.
• Build data models for database structures, analytics, and use cases.
• Develop and enforce database development standards with solid DB/ Query optimizations capabilities.
• Integrate new systems and functions like security, performance, scalability, governance, reliability, and data recovery.
• Research new opportunities and create methods to acquire data.
• Develop measures that ensure data accuracy, integrity, and accessibility.
• Continually monitor, refine, and report data management system performance.

Required Qualifications and Skillset:

• Extensive knowledge of Azure, GCP clouds, and DataOps Data Eco-System (super strong in one of the two clouds and satisfactory in the other one)
• Hands-on expertise in systems like Snowflake, Synapse, SQL DW, BigQuery, and Cosmos DB. (Expertise in any 3 is a must)
• Azure Data Factory, Dataiku, Fivetran, Google Cloud Dataflow (Any 2)
• Hands-on experience in working with services/technologies like - Apache Airflow, Cloud Composer, Oozie, Azure Data Factory, and Cloud Data Fusion (Expertise in any 2 is required)
• Well-versed with Data services, integration, ingestion, ELT/ETL, Data Governance, Security, and Meta-driven Development.
• Expertise in RDBMS (relational database management system) – writing complex SQL logic, DB/Query optimization, Data Modelling, and managing high data volume for mission-critical applications.
• Strong grip on programming using Python and PySpark.
• Clear understanding of data best practices prevailing in the industry.
• Preference to candidates having Azure or GCP architect certification. (Either of the two would suffice)
• Strong networking and data security experience.

Awareness of the Following:

• Application development understanding (Full Stack)
• Experience on open-source tools like Kafka, Spark, Splunk, Superset, etc.
• Good understanding of Analytics Platform Landscape that includes AI/ML
• Experience in any Data Visualization tool like PowerBI / Tableau / Qlik /QuickSight etc.

About Us

Gramener is a design-led data science company. We build custom Data & AI solutions that help solve complex business problems with actionable insights and compelling data stories. We partner with enterprise data and digital transformation teams to improve the data-driven decision-making culture across the organization. Our open standard low-code platform, Gramex, rapidly builds engaging Data & AI solutions across multiple business verticals and use cases. Our solutions and technology have been recognized by analysts such as Gartner and Forrester and have won several awards.

We Offer You:

• a chance to try new things & take risks.
• meaningful problems you'll be proud to solve.
• people you will be comfortable working with.
• transparent and innovative work environment.

To know more about us visit Gramener Website and Gramener Blog.

If anyone looking for the same, kindly share below mentioned details.

Total Experience:

Relevant Experience:

Notice Period:

CTCT:

ECTC:

Current Location:

 Skills and Qualifications:

1. A Master’s degree in computer application or B. tech is required.
2. Strong organizational and project management skills.
3. Required minimum 3 years of experience.
4. Knowledge of C#, ASP.NET, MVC, SQL Server, MYSQL, NOSQL, Oracle, MongoDB, HTML, CSS and Javascript
5. Familiarity with JavaScript frameworks such as Angular JS, React, and Amber. 
6. Experience developing web applications using .NET Framework 4.5.
7. Design building and maintaining efficient and reusable C# code using design patterns.
8. Knowledge of Agile methodology/ Kanban concepts is a plus.
9. Contribute to the Agile software development process including: design, programming, testing, documentation, quality assurance and implementation.
10. High proficiency in English (Written and oral) is mandatory.

Key Responsibilities:

• Create technical designs, independently code, unit test to ensure code quality, and deploy various components of IBM Sterling Commerce OMS.
• Perform database design for custom components.
• Writing code for custom APIs, extending transactions, events, DB extensions etc to complete OMS technical designs.
• Support various phases of testing in an agile delivery framework.
• Apply strong design, development, and troubleshooting skills in work to deliver quality.
• Take initiative to learn new concepts in IBM Sterling OMS technologies on cloud at a rapid pace.
• Foster an environment of team collaboration.

Technical Experience :

• At least 2 years of strong IBM Sterling OMS development experience.
• 2-5 years strong experience using Java/J2EE, XML, XSD, XSL, SOAP, REST Web Service, IBM MQ and latest Java/J2EE concepts
• Experience working in Agile development teams.
• Knowledge of dockers, CI/CD build and deployments pipelines.
• Problem solving and code debugging skills in a large distributed application.
• Eager to learn and develop IBM Sterling Call center UI customizations.
• Strong interpersonal and communication skills with fluency in English.
• Four-year college or university degree in Computer Science or related field.

• Good Experience in C# and SQL Server.
• Strong knowledge of .NET web framework includes ASP.NET, ASP.NET MVC, .NET Core , Web API, ASPX, LINQ ,WCF, HTML, JavaScript, jQuery, AJAX and CSS.
• Experience with user interface design and prototyping.
• Experience in designing, developing, and deploying Web Service apps or Azure-hosted equivalents.
• Understanding of object-oriented and service-oriented application development techniques and theories.
• Experience with debugging, performance profiling and optimization.
• Experience with source control management systems and deployment environment.
• Familiarity with writing unit tests and micro services.
• Ability to take a project from start to finish with or without supervision.
• Azure Technologies Desired.
• Strong analytical and communication skills with both internal team members and external business stakeholders.

• JD: • 10+ years of overall industry experience
  • 5+ years of cloud experience
  • 2+ years of architect experience
  • Varied background preferred between systems and development
  o Experience working with applications, not pure infra experience
  • Azure experience – strong background using Azure for application migrations
  • Terraform experience – should mention automation technologies in job experience
  • Hands on experience delivering in the cloud
  • Must have job experience designing solutions for customers
  • IaaS Cloud architect
  workload migrations to AWS and/or Azure
  • Security architecture considerations experience
  • CI/CD experience
  • Proven applications migration track of record.