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11+ Teradata DBA Jobs in India

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Wissen Technology

at Wissen Technology

4 recruiters
Sukanya Mohan
Posted by Sukanya Mohan
Bengaluru (Bangalore)
5 - 8 yrs
₹1L - ₹18L / yr
Informatica PowerCenter
ETL
Teradata DBA
Shell Scripting

Position Description


We are looking for a highly motivated, hands-on Sr. Database/Data Warehouse Data Analytics developer to work at our Bangalore, India location. Ideal candidate will have solid software technology background with capability in the making and supporting of robust, secure, and multi-platform financial applications to contribute to Fully Paid Lending (FPL) project. The successful candidate will be a proficient and productive developer, a team leader, have good communication skills, and demonstrate ownership.

 

Responsibilities


  • Produce service metrics, analyze trends, and identify opportunities to improve the level of service and reduce cost as appropriate.
  • Responsible for design, development and maintenance of database schema and objects throughout the lifecycle of the applications.
  • Supporting implemented solutions by monitoring and tuning queries and data loads, addressing user questions concerning data integrity, monitoring performance, and communicating functional and technical issues.
  • Helping the team by taking care of production releases.
  • Troubleshoot data issues and work with data providers for resolution.
  • Closely work with business and applications teams in implementing the right design and solution for the business applications.
  • Build reporting solutions for WM Risk Applications.
  • Work as part of a banking Agile Squad / Fleet.
  • Perform proof of concepts in new areas of development.
  • Support continuous improvement of automated systems.
  • Participate in all aspects of SDLC (analysis, design, coding, testing and implementation).

 

Required Skill

  • 5 to 7 Years of strong database (SQL) Knowledge, ETL (Informatica PowerCenter), Unix Shell Scripting.
  • Database (preferably Teradata) knowledge, database design, performance tuning, writing complex DB programs etc.
  • Demonstrate proficient skills in analysis and resolution of application performance problems.
  • Database fundamentals; relational and Datawarehouse concepts.
  • Should be able to lead a team of 2-3 members and guide them in their day to work technically and functionally.
  • Ensure designs, code and processes are optimized for performance, scalability, security, reliability, and maintainability.
  • Understanding of requirements of large enterprise applications (security, entitlements, etc.)
  • Provide technical leadership throughout the design process and guidance with regards to practices, procedures, and techniques. Serve as a guide and mentor for junior level Software Development Engineers
  • Exposure to JIRA or other ALM tools to create a productive, high-quality development environment.
  • Proven experience in working within an Agile framework.
  • Strong problem-solving skills and the ability to produce high quality work independently and work well in a team.
  • Excellent communication skills (written, interpersonal, presentation), with the ability to easily and effectively interact and negotiate with business stakeholders.
  • Ability and strong desire to learn new languages, frameworks, tools, and platforms quickly.
  • Growth mindset, personal excellence, collaborative spirit

Good to have skills.

  • Prior work experience with Azure or other cloud platforms such as Google Cloud, AWS, etc.
  • Exposure to programming languages python/R/ java and experience with implementing Data analytics projects.
  • Experience in Git and development workflows.
  • Prior experience in Banking and Financial domain.
  • Exposure to security-based lending is a plus.
  • Experience with Reporting/BI Tools is a plus.


Read more
CloudAngle
Deepika DeepthiKollu
Posted by Deepika DeepthiKollu
Hyderabad
3 - 8 yrs
₹4L - ₹6L / yr
Adobe
Adobe Photoshop
skill iconAdobe Illustrator
Adobe Premiere Pro
skill iconAdobe XD
+3 more

As an experienced UI/UX professional, what really excites you is designing to solve user needs - thoroughly understanding the problem and user pains and translating that into simple and elegant solutions.

 

In this role you will:

  • Ensure User Empathy team-wide designing and evolving products and solutions
  • Define and use a representative modern style for all product UI/UX.
  • Create compelling solutions that move the company forward by delivering high user satisfaction
  • Define goals aligned with product requirements, business needs, and customer Research and can set direction for design team based on these goals
  • Create user flow diagrams outlining optimized “happy path”, secondary use cases and edge cases
  • Create Detailed wireframes for user flows (from lo-fi to hi-fi as you progress through the process) and go through rounds of A/B testing
  • Design mid to high-fidelity prototypes for testing
  • Collaborate with the product managers and the developers in Agile development teams What You'll Need
  • Curiosity and an inclination to solve complex user and design problems
  • Experience on advanced technology applications
  • Nice to have experience on MS Teams application design
  • Experience working from conception to validation of major product features, leveraging a variety of UX methods to inform your approach Qualifications
  • 3+ years of experience in product design or a combination of education and experience in this field
  • 3+ years working directly with design systems in both web and mobile system design
  • 2+ years of Advanced knowledge on Figma/Adobe XD/Sketch/Azure RP/Illustrator/Photoshop
  • Experience with modern UI standards (accessibility, responsive design, animation, performance)
  • Excellent communication, collaboration and problem-solving skills
  • Familiarity with accessibility standards and inclusive design practices.
  • Experience working with GSuite/Jira/Confluence
  • A portfolio of strong interaction design, design systems, and product design work
Read more
Ganit Business Solutions

at Ganit Business Solutions

3 recruiters
Vijitha VS
Posted by Vijitha VS
Remote only
1 - 3 yrs
₹5L - ₹20L / yr
skill iconPython
skill iconDjango
skill iconFlask

Responsibilities:

  • Work with development teams and product managers to ideate scalable software solutions
  • Design client-side and server-side architecture
  • Design, develop and manage well-functioning databases and applications
  • Develop web applications implementing MVT architecture using Django web application frameworks
  • Write effective APIs using industry standard design patterns
  • Manage the complete software development process from conception to deployment
  • Maintaining and upgrading the software following deployment
  • Should be able to visualize a proposed system and be able to build it
  • Development of applications leveraging Django/Flask based REST APIs
  • Work with server-side technologies including databases and MVC/MVT patterns
  • Maintain version control system such as GIT
  • Should know all the phases of SDLC from requirement gathering to support and maintenance.

Requirements:

  • 3-7 years provable experience as a Back End Developer
  • Familiarity with common solution stacks 
  • Strong understanding of algorithms, data structures and system design, for scale, performance and security
  • Ability to develop back-end website applications
  • Knowledge of middleware languages (Python – Flask/Django) and/or JavaScript framework like Node.js
  • Familiarity with databases (RDBMS – MySQL/PostgreSQL, optionally NoSQL DBs like MongoDB), web servers (Apache) and UI/UX design
  • Great attention to detail
  • Organizational skills
  • An analytical mind
  • Degree in Computer Science or relevant field
Read more
Infolane Technologies Pvt Ltd
Anam khan
Posted by Anam khan
Delhi
1 - 3 yrs
₹3L - ₹3.6L / yr
skill iconJava
skill iconKotlin
skill iconAndroid Development
Model-View-View-Model (MVVM)
RxJava
+1 more
•Designing and developing advanced applications for the Android platform.
•Having a Knowledge of Android Sdk & Java
•Collaborate with cross-functional teams to define, design, and ship new features
•Work with outside data sources and APIs
•Unit-test code for robustness, including edge cases, usability, and general reliability
•Work on bug fixing and improving application performance
•Continuously discover, evaluate, and implement new technologies to maximize development efficiency
Read more
Saakh

at Saakh

1 recruiter
Arpit Golechha
Posted by Arpit Golechha
Ahmedabad, Gandhinagar
4 - 8 yrs
₹7L - ₹14L / yr
skill iconVue.js
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconReact.js
skill iconJavascript
+8 more

Senior Full Stack Developer

 

Position: Senior Full Stack Developer
Experience Required: up to 5 years
Positions: 02

 

About us:

Saakh is building a social networking platform for businesses who sell on credit in order to solve for their payment collection challenges faced by every seller on a day to day basis. Our vision is to make payments collections timely and automatic for these businesses. Saakh is building a community of trustable businesses. We are building an eco-system where a business who has cheated once can never cheat again. 



Job Description

We are looking for a highly skilled computer programmer who is comfortable with both front and back end programming. You will work closely with founder and CTO to discuss the strategy and to implement the said aforesaid within the deadlines. Saakh is a fast-moving start-up who is at the early stages, timely execution is of paramount importance. Full-stack developers will be required to see out a project from conception to the final product, requiring good organizational skills, attention to detail and ability to build team and to lead.


Job Responsibilities:

  • Developing front end website architecture and Designing user interactions on web pages.
  • Developing back-end website applications.
  • Creating servers and databases for functionality.
  • Ensuring cross-platform optimization for mobile phones.
  • Ensuring responsiveness of applications.
  • Working alongside graphic designers for web design features.
  • Seeing through a project from conception to finished product.
  • Designing and developing APIs.
  • Staying abreast of developments in web applications and programming languages.


Job Requirements:

  • 5+ years of prior experience of full stack development
  • Degree in computer science.
  • Strong organizational and project management skills.
  • Proficiency with fundamental front-end languages such as Flutter, HTML, CSS, and JavaScript.
  • Familiarity with JavaScript frameworks such as Angular JS, Jquery
  • Proficiency with server-side languages preferably Laravel PHP
  • Familiarity with database technology such as MySQL, Oracle, and MongoDB.
  • Experience with Git, SVN, or other version control tools;
  • Excellent verbal communication skills.
  • Good problem-solving skills.
  • Brilliant leadership qualities
  • High sense of integrity is a must.

 

Are you one of us?

 

We welcome you to Saakh’s family.

Read more
Their mission is to build financial services.(NV1)

Their mission is to build financial services.(NV1)

Agency job
via Multi Recruit by Chandrala P
Bengaluru (Bangalore)
8 - 10 yrs
₹45L - ₹55L / yr
Internal audit
Financial analysis
Internal control
Accounts payable
Accounts receivable
+6 more
  • CA or MBA qualification
  • Minimum 8 years post-qualification Experience in Finance (preferably in NBFC for few years)
  • Ability to understand the intricacies of Finance, Ind-AS, Tax and Regulations
  • Able to work with CEO and Senior management
  • Manage the finance & accounts team, to deliver high-performance

 

Key Skills:

 

  • Communication: Clarity, Articulation and English
  • Conceptual & Critical thinking
  • Positive Attitude and Positive Energy
  • Self-starter, self-motivated and aspirational
  • Attention to Detail
  • Outcome orientation & Execution skills handling multiple priorities
  • Financial analysis & financial concepts
  • Good understanding of Finance operation process and Month end close reporting

 

Other Good To Have Skill:

 

  • Domain skills on Banking, NBFC, etc
  • Understanding of Risk Management              

 

What Will You Be Doing?

 

  • Closely work with CEO and provide finance support to achieve business goals
  • Responsible for the Finance Team of NFS (as a Head of Finance) – set aspiring goals, continuously connect & provide feedback to bring out the best from the team
  • Insightful BU reporting (Internal) to highlight the deviation from plan & scope for improvement
  • Timely and reliable submission of Statutory reporting and drive 100% compliance
  • Create value through cost savings champion and tax optimization
  • Present financial performance and other matters, to CEO and Board
  • Timely audit of accounts (as per companies act), RBI and Taxation
  • Responsible for managing Internal Audit and continuously monitor controls & efficiency
  • Responsible to manage banking relationship for the operational banking
  • Drive systems & process improvements and ensure robust internal controls

 

Read more
Promotup HR Solutions

at Promotup HR Solutions

9 recruiters
Hitarthi Kubavat
Posted by Hitarthi Kubavat
Ahmedabad, Surat, Vadodara, Mumbai, NCR (Delhi | Gurgaon | Noida), Bengaluru (Bangalore), Lucknow, Meerut, Pune, Jaipur
1 - 3 yrs
₹3L - ₹5L / yr
Academic Consultant
Sales
Communication Skills
English Proficiency
B2C
ABOUT THE ROLE

Toppr is looking for an Academic Consultant (AC) who is passionate about changing the way millions of children learn. He/she schedules and conducts structured counseling sessions. Through this session, the AC analyses a student’s need for Toppr and helps him/her buy the subscription. ACs at Toppr are enthusiastic about bringing a change in the field of education. They take independent, well-informed decisions based on their insight into ground reality. So, if you love interacting with people, are extremely student-centric and are committed to spread personalized learning, then we are looking for you.



WHY SHOULD YOU JOIN TOPPR
Weekly incentives: Opportunity to earn incentives on a weekly basis. Participate in regular contests and get a chance to win exciting prizes.
Perks and bonuses: Earn 3x more than your fixed pay. We appreciate your efforts by providing exciting perks and bonuses tailored specifically for you.
Custodian of a bright future: Create the right educational path for students.Help them overcome their obstacles to learning by using Toppr.
As the business grows, you grow: We want Toppr to be built from within. We look at you as someone with the potential to become a future sales leader.
Learn from the best: Learn from leaders whose teams have brought over 25x growth over the last 2 years.
Toppr’s journey, mission, values, future outlook, and footprint across India.
Spend time with our product and sales experts to get up-to-speed on Toppr’s product, marketing, and sales strategies. Attend counseling sessions with your experienced team members to gain first-hand experience of the counseling process.
Carry out at least 3 counseling sessions/day with students and their parents at their homes.
Become an expert at understanding students’ profiles and their problems through structured counseling sessions. Explain to students how Toppr’s personalised learning app addresses their needs.
Bring in 1.5 lakh+ revenue every week. Manage a portfolio of a large number of students. Watch the revenue you bring in make a widespread impact on Toppr’s business.
Coach and mentor your new team members and help them get up-to-speed with Toppr and its counseling process.
MBA/PGDM or B.Tech/BE from recognized institutes. B.Com or equivalent graduates from reputed colleges can also apply.
2 - 4 years of Business to Consumer (B2C) sales experience is preferable. Freshers can also apply.
Awareness of the subjects taught from classes 5 to 12 across various boards/curriculums globally. Sound knowledge and understanding of the challenges students face in schools/coaching classes.
Integrity: As an AC, we entrust you with our Customer Resource Management (CRM) tool and sensitive student-related data. We expect you to handle it with utmost responsibility and care.
Empathy: Ability to approach any situation with patience and natural empathy.
Drive: Enthusiasm and will to work relentlessly for achieving and exceeding business targets.
Communication: Excellent communication skills in English and/or the regional language.
Continual learning: Eagerness to learn and upgrade your product knowledge. Stay updated about the changes in the educational system.


HOW YOU’LL RAMP
In First Week…

By Day 30…

By Day 90…


WHO YOU ARE
To be successful in this role, you’ll need to have the following skills:



ABOUT TOPPR
Toppr is India’s leading edtech company with a mission to make learning personalized. Our adaptive after- school learning app for classes 5th to 12th is used by over 60 lakh students. We have the widest syllabus support that covers over 20 subjects, 20 boards, and 50 exams. We believe each child is unique with distinct learning needs. We are building Toppr as an adaptive platform to increase engagement, optimize learning and improve outcomes for all students. Toppr was started in 2013 by IIT Bombay alumni Zishaan Hayath and Hemanth Goteti and is backed by venture capital firms like SAIF, Helion, Eight Roads, and Kaizen.

Requirements
Laptop
Two wheeler
Android device
Benefits
Unlimited Incentived & Other Allowances
Read more
Anscer Robotics

at Anscer Robotics

1 recruiter
Dr.Raghu Venkatesh
Posted by Dr.Raghu Venkatesh
Remote, Bengaluru (Bangalore)
2 - 4 yrs
₹3.6L - ₹6L / yr
skill iconPython
skill iconJava
skill iconJavascript
MERN Stack
DevOps
+4 more

Are you inspired by innovations?

 

Is problem-solving through teamwork in your DNA?

 

Do you have a never-ending passion for Robotics?

 

If your answer is 'YES' to any of the above questions, then you’ll fit right in here at ANSCER Robotics.

 

Why? Imagine a world where there is harmonious coexistence between robots and humans; to challenge this status quo, we apply cutting-edge technologies in robotics and software to solve real-world scenarios whilst creating a better world and elevating the human experience.

 

What do we do?

Design and build modular robotic systems that can be integrated across platforms and industries to work in harsh environments, be it land, air, water or space.

 

We call this  "ANSCER ENGINE (AE)", which supports industry-leading performing chips to process all types of workload. It is packed with robust features like power management, I/O management, a cooling system with inbuilt gold-standard IMU and controllers. 

All this incredible efficiency has been designed specifically for robots! With a heart and brain fused in a box, we offer a perfect platform for the development of industrial-use services robotic applications such as autonomous mobile robots (AMR) and autonomous mobile industrial robots (AMIR).  Along with our software solution, we enable any developer or company to have API access to our computer vision, planning, telematics and security to build any type of robot in a brief time.

 

Who are we? A lean team where most of us are self-taught designers, coders, product developers, exploring the field of mechatronics and IoT.  With a highly competitive market and limited time,  we, as a bootstrapped company, are working with finite options and the choices we make are risky yet highly rewarding.

 

We are a growing, dynamic company with extensive plans for the future ― and our people! We harness our team's potential and intend to create a plethora of opportunities for every striving member. We’re passionate about our work, we believe there is always a better way and we’re in this for the long haul.

 

How far have we come?  Incorporated in the month of July 2020, in less than a year, we translated our revolutionary idea and built a world-class robotics system that is made in India and produced more than 10 patentable technologies. On the brink of the COVID-19 pandemic, we built a game-changing solution that significantly eliminates the use of chemical disinfectants using our AE technology and won the "Hack For Cause" organized by the government of India, hack for Italy, the World Bank, Robotex and the European Union.

As a member of our Software Engineering Group, we look first and foremost for people who are passionate about solving business problems through innovation and engineering practices.
You'll be required to apply your depth of knowledge and expertise to all aspects of the software development lifecycle, as well as partner continuously with your many stakeholders on a daily basis to stay focused on common goals.

We’re looking for a motivated Full-Stack Web Developer who wants to be a big part of a small team in a stimulating start-up environment!

You’ll be leading the cloud team and have the opportunity to learn, design, build our cloud infrastructure and work on amazing products for product and external client projects.

This position offers opportunities for growth, creativity, and fun in a unique environment where your work will make an immediate impact!

What will you be doing?

  • Design, develop, and maintain a range of web apps using the language of your choice for new and existing client projects
  • Develop user-friendly and intuitive front-end interfaces using HTML/CSS, JavaScript, and React
  • Provide technical support for ad hoc initiatives across all departments (e.g. automation, reporting, data analysis, marketing analytics, etc).
  • Contribute product and feature ideas that solve problems for our clients, users, and internal team
  • Work independently and exercise your own creative judgment to achieve high-level project goals
  • Write clean, reusable, and well-documented code while keeping technical debt to a minimum

What we expect you to know?

  • Back-end: Python, JavaScript, Postgres, GraphQL, Wagtail CMS, GraphCMS
  • Front-end: HTML/CSS/Bootstrap, JavaScript (ES6), React
  • Other: Git, AWS EC2/RDS, Docker, Webpack
  • Excellent knowledge of Java technologies including core Java and SpringBoot
  • Experience developing MicroServices
  • Strong DB knowledge
  • Well versed with cloud-native principles (Cloud Foundry or AWS)
  • Front end development skills using Angular/React
  • Working proficiency in developmental toolsets
  • Knowledge of industry-wide technology trends and best practices
  • Ability to work in large, collaborative teams to achieve organizational goals
  • Passionate about building an innovative culture

RESPONSIBILITIES:

  • Security: You must possess a base knowledge of security and the techniques involved for better performing at the outcome of such issues.

  • Soft Skills: Knowing technical skills won't benefit the team, discipline, and the ability to accept criticism all add up to the soft skills of a developer.
  • Web Architecture: Will be responsible for web architecture, code structure, data structure, file separation, and the location of computational tasks to help other developers develop applications and also be accountable for planning of the architecture to avoid unnecessary confusion related to the development cycle.
  • Debugging: Bugs are relatively common in the development process, you will be responsible for setting up a system for developers to ensure that there are no bugs, and testing the code for bugs marks up as an essential skill.

  • Building and Automation Tools:
 Web performance refers to the amount of time a web app takes to load. If performance time seems to be an issue, it is better to scale the images and omit irrelevant characters. Currently, carrying out this process can be time-consuming, you will be responsible for building and automation tools to come to the team's rescue.
  • Database/Web Storage: Need to be an expert in relational databases, NoSQL databases, and memory storage with abilities to design and manipulate complex database queries.

  • Developers must be aware of basic design techniques. It is crucial for designing neat and user-friendly websites that appeal to users; they must have fundamental design principles that include UI/UX design and knowing rapid prototype techniques using tools.

QUALIFICATIONS ( Must have skills):

  • JavaScript (preferred MERN STACK)
  • jQuery
  • NPM
  • Python
  • HTTPS and REST
  • AWS / GCP / Azure
  • Know how to create your own AI solutions using existing open-source projects
  • Micro Architecture
  • Must have ability to handle, clean, visualize and analyze big data like (NumPy, Pandas, Sklearn, Matplotlib, Seaborn)

Bonus:

Mechatronics background with a bachelors degree or Ph.D. student

Being aware of design techniques It is crucial for designing neat and user-friendly websites that appeal to users; with strong knowledge of fundamental design principles that include UI/UX design and knowing rapid prototype techniques using 3rd party tools.

 

NICE TO HAVE:

Docker, proficient in JS frontend frameworks, Browser Developer Tools, postman, C++, and DevOps.
Read more
Borndigital

at Borndigital

1 recruiter
Harish Vishwakarma
Posted by Harish Vishwakarma
Bengaluru (Bangalore)
2 - 4 yrs
₹3L - ₹6L / yr
Mobile App Testing (QA)
Load Testing
Performance Testing
Stress Testing
Test Planning

Job Responsibilities:
• Design test plans, procedures, scenarios, and scripts to accurately assess new products or software updates according to customer requirements and company policies.
• Develop testing protocol for various aspects, such as usability, database impact, error and bug finding, regression testing, and implementation scenarios.
• Identify, analyse and create detailed records of problems that appear during testing, such as software defects, bugs, functionality issues, and output errors, and work directly with software developers to find solutions and develop retesting procedures.
• Track problems, resolutions, and bug fixes throughout testing and create a comprehensive database of defects and successful mitigation techniques.
• Create detailed, step-by-step documentation of test procedures for each phase or project as needed to ensure replicability, compliance with standards, and growth of company knowledge base.
• Provide frequent feedback to developers, including recommendations for improvements, evaluation of problems, potential solutions, and discussion of further test requirements.
• Design and implement automated testing tools when possible, and update tools as needed to ensure currency and accuracy.



Job Skills Required
• Experience in Automated and Manual QA Processes (Bug tacking/reporting, root-cause analysis, documentation...)
• Experience with Java, Git Source control, Selenium, Appium
• Experience with Web and Mobile testing frameworks/tools such as selenium, appium and selendroid on native and hybrid Android apps.
• Experience with designing and developing web and mobile test automation solutions on a framework level from scratch
• Experience with build tools, test harness and reporting tools such as Maven, Gradle, TestNG, JUnit, Extent report, Allure report
• Experience with debugging, troubleshooting android apps.
Familiarity with CICD pipeline will be an added advantage with the tools such as Travis CI, Circle CI


• Excellent time-management skills and commitment to meet deadlines.


Qualifications Required:
• Bachelor’s degree in engineering, information technology, computer science, or similar field
• Minimum 3 years of relevant work experience

Read more
Imap Group
Alisha Brown
Posted by Alisha Brown
Melbourne
1 - 3 yrs
₹2500 - ₹3000 / mo
Administrative support
Data entry
MS-Office
Are you looking for new opportunity that make your career better? Come and grow with us!

We are looking for a friendly, positive and well organized person to join our team. The ideal candidate will have a true passion for customer service, will enjoy working as part of a team and will thrive in an environment where quality is at the heart of everything you do, this may be the right opportunity for you!

Duties and Responsibilities:

Interfacing with internal staff on current projects to accomplish related results as needed
Maintains data input requirements by following data program techniques and procedures
Establishing and maintaining systems to ensure that all files, letters, reference manuals
Scanning, documenting and electronically filing documents and archived plans
Assisting with creation and mailing of notifications
Completes tracking spreadsheet for department
Think on the spot for time sensitive solutions
Performs other duties as assigned

Qualification and Skills:

Post secondary education
Strong problem solving abilities
Detail-oriented with high degree of accuracy
Strong organization and time management skills
Perform well and independently in a fast-paced environment
Enthusiastic and friendly, with outstanding customer service skills
Excellent communicator in both written and verbal, fluent in English
Intermediate Office Suite skill (MS Word, Excel, PowerPoint, Outlook)

Perks and Benefits:

Flexible working hours
Excellent and supportive team
Attractive salary and incentives

If you feel this is a suitable role for you, please send your current CV or press the 'Apply' button.

We only consider applications from candidates who have the right to work in the AU.

We thank all applicants for their interest.
Read more
Purplerain

at Purplerain

2 recruiters
Reena KJ
Posted by Reena KJ
Bengaluru (Bangalore)
1 - 3 yrs
₹1L - ₹3L / yr
Tech Support
Communication Skills
Customer Success
Responsibilities: Frontline support via live chat, tickets, and telephone. Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product Performs miscellaneous job-related duties as assigned by the supervisors and management. Provide customer support and technical support for various products Answer questions and deliver support to customers with varying degrees of product knowledge and technical proficiency Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer. Identify and escalate priority issues; directing cases to appropriate teams and resources as needed Records customer inquiries by documenting inquiry and response in customers' accounts. Improves quality service by recommending improved processes; identifying new product and service applications. Required Skills: 1-2 years of Technical Support Experience. B.E/ B.Tech Graduate preferred. Strong written and verbal communication skills Excellent interpersonal and customer care skills Understanding of technical terminologies Ability to ask open-ended questions and uncover information Ability to work as part of a team Well organized, meticulous attention to detail with the ability to multi-task Experience in Web Hosting and VPN Knowledge of FTP, DNS, cPanel, VPN Protocols, and WHM preferred Willing to work in shifts in a 24/7 environment.
Read more
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