Business Development Manager

Role Overview

This is a 20% technical, 80% non-technical role designed for individuals who can blend technical know-how with strong operational and communication skills. You’ll be the bridge between our product and the client’s operations team.

Key Responsibilities

• Collaborate with clients to co-design SOPs for resolving support queries across channels (chat, ticket, voice)
• Scope and plan each integration: gather technical and operational requirements and convert them into an executable timeline with measurable success metrics (e.g., coverage %, accuracy, CSAT)
• Lead integration rollouts and post-launch success loops: monitor performance, debug issues, fine-tune prompts and workflows
• Conduct quarterly “AI health-checks” and continuously improve system effectiveness
• Troubleshoot production issues, replicate bugs, ship patches, and write clear root-cause analyses (RCAs)
• Act as the customer’s voice internally, channel key insights to product and engineering teams

Must-Have Qualifications

• Engineering degree is a must; Computer Science preferred
• Past experience in coding and a sound understanding of APIs is preferred
• Ability to communicate clearly with both technical and non-technical stakeholders
• Experience working in SaaS, customer success, implementation, or operations roles
• Analytical mindset with the ability to make data-driven decisions

We are seeking a detail-oriented and highly skilled Quality Assurance (QA) Engineer with expertise in manual and automation testing. You will play a critical role in ensuring the quality, reliability, and performance of our software products by conducting thorough testing, identifying defects, and collaborating with cross-functional teams.

Roles and Responsibilities

• Develop, execute, and maintain detailed test plans, test cases, and test scripts to ensure optimal software performance.
• Perform manual and automated testing for web, desktop, and mobile applications using tools such as Selenium, JUnit, or TestNG.
• Conduct regression testing to ensure that existing functionalities are unaffected by new updates or enhancements.
• Analyze product requirements, system specifications, and code to design test strategies that align with project goals.
• Collaborate with development teams to troubleshoot issues, resolve defects, and ensure timely delivery of high-quality products.
• Ensure compliance with software development life cycle (SDLC) quality standards and best practices.
• Document and report testing phases, defect details, and resolutions clearly and concisely.
• Continuously optimize QA processes and explore new methodologies and tools to enhance testing efficiency.
• Prepare and set up test environments and test data for seamless execution of testing efforts.
• Stay up-to-date with industry trends, tools, and advancements in software testing and automation.

Required Skills and Qualifications

• Bachelors degree in Computer Science, Engineering, or a related field.
• Proven experience (1+ years) as a QA Tester or similar role in manual and automation testing.
• Proficiency in testing tools and frameworks such as Selenium, JUnit, TestNG, and basic programming knowledge (e.g., SQL, Java, or Python).
• Solid understanding of Agile methodologies and QA principles.
• Strong analytical, problem-solving, and critical thinking skills with a keen eye for detail.
• Excellent communication, documentation, and organizational skills.
• Ability to work collaboratively in global teams and multitask effectively.

• TIDB (Good to have)
• Kubernetes( Must to have)
• MySQL(Must to have)
• Maria DB(Must to have)
• Looking candidate who has more exposure into Reliability over maintenance

As a content writer, you’ll be working with product and marketing teams to create valuable content to educate and wow our customers. Your work will have you fiddling with taglines on website pages, writing blog posts for feature announcements, writing content for our consumer and SaaS applications, putting together thought leadership posts for guest publications, sketching educational collateral, framing scripts for feature videos, building presentations to better explain features, and so on.

• Develop, write and deliver persuasive copy for the website, consumer application, email marketing campaigns, sales collateral, videos, and blogs
• Build and manage an editorial calendar; coordinate with other content crafters to ensure standards
• Measure impact and perform analysis to improve KPIs.
• Include and optimize all content for SEO
• Contribute to the localization of process and content to ensure consistency across regions
• Review and implement process changes to drive operational excellenc

• 1-3 years of working as a content writer / marketer
• Bachelor's degree in English, communications, linguistics, or related field (Master's degree, a plus)
• Strong attention to detail and ability to multi-task projects and deliverables
• Proven experience working under pressure to deliver high quality output in a short span of time
• Passion for sustainability is a huge plus
• Excellent verbal and written communication skills

• An exciting and enriching work environment
• Ability to work directly with founders
• Opportunity to participate in the zero to one journey of building a startup.
• Ability to contribute towards some of the most core problems that the customer faces
• A competitive salary and comprehensive medical insurance coverage
• Significant upside through an employee friendly ESOP policy
• Generous PTO / sick leave
• Annual company retreat
• Bring your dog to work 🐶

Hello,

Greetings for the day !!!

We are hiring "Customer Support L1" for one of the international MNC specialized into Hardware & Networking based @ Mumbai!!!

Position: Customer Support L1

Employment Mode: Contract to hire (Full time opportunity)

Work Mode: Work from office

Shift: 24*7 Rotational Shift

Location: 

Mumbai - Andheri

**This role is based in Hyderabad, Telangana, only candidates currently residing in Hyderabad, Telangana will be considered**

Mentogram is a Singapore-based Edtech startup. Through our B2B2C online mentoring platform we are empowering creators and industry leaders to become online mentors. Our team is growing along with our customer list. We are a crew of growth hackers and tech-geeks who are passionate about helping experts impact the world with their expertise. Let's ride the tide together!

The ideal candidate will have experience in all stages of the sales cycle. They should be confident in building new client relationships and maintaining existing ones. They should have evidence of vital skills and possess good negotiation skills.

Responsibilities

• Pitch and close a deal.
• Researching organisations and individuals to find new partnership opportunities.
• Build relationships with prospective clients
• Maintain consistent contact with existing clients
• Manage sales pipeline
• Analyse the market and establish competitive advantages
• Track metrics to ensure targets are hit

Qualifications

• Bachelor’s degree in business, marketing, or related field.
• Minimum 2+ years of sales and business development experience.
• Experience in full sales cycle including deal closing Demonstrated sales success
• Strong communication skills and IT fluency.
• Ability to manage complex projects and multi-task.
• Excellent organisational skills and negotiation skills.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Proficient in Word, Excel, Outlook, and PowerPoint.
• Comfortable using a computer for various tasks.

Perks:

• Package of 7-9 Lacs depending on Experience.
• Be part of the digital nomad scheme where you are eligible for month-long fully sponsored domestic and international trips.
• Mentorship sessions by our expert base and founding team.
• Amazing networking opportunity with top mentors and leaders on our platform.
• Recommendation letter
• Learn the ins and out of the startup ecosystem by working in a global Singapore-based startup
• Have a real impact on your work :)

1. 0 to 2 years of experience into Java 6/7/8, J2EE, EJB, Servlets, JSP, JDBC, LOG4J, SQL, PL/SQL, XML, XSLT, JSON,
2. Good to have strong experience in Core Java SpringBoot, Spring framework
3. knowledge of Spring MVC, Spring REST, JDBC Templates
4. Knowledge of Java/J2EE Design patterns
5. knowledge of implementation of WebServices like REST will be added advantage
6. Good knowledge of Relational Databases like MySQL, PostgreSQL, MS SQL Server with complex SQL Queries, Stored Procedure, Triggers
7. Knowledge of Unit Test Cases is added advantage
8. Knowledge of build tools like Maven, Gradle, Ant
9. Knowledge of any one or more of MongoDB, Cassandra, Neo4J, Redis, Kafka, ActiveMQ, Caches, Microservices will be a major plus
10. Good to have knowledge of ORM like Hibernate
11. Knowledge and experience in nodejs backend will be added advantage

Requirements :

1. Must be a good team player and self-motivated Individual
2. Very Strong analytical abilities and interpersonal skills
3. Strong verbal and written communication skills with other developers and business clients
4. High commitment levels