data analyst

Company Description

UpSolve is a Gen AI and Vision AI startup that helps businesses solve their problems by building custom solutions that drive strategic business decisions. Whether your business is facing time constraints or a lack of resources, UpSolve can help. We build enterprise grade AI solutions with focus on increasing ROI.

Role Description

This is a full-time hybrid role for a Business Analyst located in Mumbai.

Please note: This is an onsite role and good communication skills are expected (oral + written)

Responsibilities

1. Understand existing system integrations for the client.

2. Map and identify gaps in existing systems.

3. Ideate, Advise and Implement AI Solutions to optimize business process.

4. Collaborate with multiple teams and stakeholders.

Qualifications

• MBA with focus on Business Analytics or Bachelor's degree in Computer Science or IT
• Minimum 4 Years of Experience
• Strong written, verbal and collaboration skills
• Immediate Joiner (Less than 5 days)

Work Location: Mumbai, Work from Office

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

Job Description :

We are looking for an experienced DevOps Engineer with strong expertise in Azure DevOps, CI/CD pipelines, and PowerShell scripting, who has worked extensively with .NET-based applications in a Windows environment.

Mandatory Skills

• Strong hands-on experience with Azure DevOps
• GIT version control
• CI/CD pipelines (Classic & YAML)
• Excellent experience in PowerShell scripting
• Experience working with .NET-based applications
• Understanding of Solutions, Project files, MSBuild
• Experience using Visual Studio / MSBuild tools
• Strong experience in Windows environment
• End-to-end experience in build, release, and deployment pipelines

Good to Have Skills

• Terraform (optional / good to have)
• Experience with JFrog Artifactory
• SonarQube integration knowledge

Hi,

Please refer to the below Job description and revert with you updated resume –

About Client: Digital accelerator to Startups, SMEs, MSMEs, and large enterprises with a significant contribution across 22+ industries including BFSI, Healthcare, Ecommerce & Retail, Education & eLearning, Insurance, Tech Startups, Government & Semi-Government, and more. Backed with an impressive experience of 25+ years and a fast-growing family of 4000+ engineering professionals our capabilities span across IT Consulting, Strategy Planning & Execution, Business Process Re-engineering, IT Modernization, and Business Analysis Consulting, our solutions are devised meticulously to address the needs of specific industries.

We are a CMMI Level 5 organization global IT Solution provider and Outsourcing company headquartered in Mumbai and footprints with 10 delivery centres in India and 15 global offices. Our success portfolio boasts of 7500+ projects accomplished across 1500+ clients in 50+ countries with client retention rate as high as 85%

Location: Navi Mumbai, CBD Belapur

Domain: Banking (Payment Gateway Project)

NOTE: 1st and 3rd Saturdays working as per banking norms

Education: B.E. or Graduation in Computer Science or related field

job Summary:

We are seeking a talented and motivated React.js Developer to join our development team. The ideal candidate will be responsible for designing and developing user interface components using React.js concepts and workflows such as Redux, Flux, and Webpack. You will ensure that these components and the overall application are robust and easy to maintain.

You will coordinate with the rest of the team working on different layers of the infrastructure, including back-end services and APIs. Therefore, a commitment to collaborative problem-solving, sophisticated design, and quality products is essential.

Key Responsibilities:

Develop new user-facing features using React.js.

Build reusable components and front-end libraries for future use.

Optimize components for maximum performance across a vast array of web-capable devices and browsers.

Translate designs and wireframes into high-quality code.

Write clean, scalable, and maintainable JavaScript code.

Ensure the technical feasibility of UI/UX designs.

Collaborate with back-end developers and web designers to improve usability.

Debugging, troubleshooting, and enhancing application performance.

Stay updated with emerging trends and technologies in front-end development.

Skills and Qualifications:

Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.

Thorough understanding of React.js and its core principles.

Experience with popular React.js workflows (such as Flux or Redux).

Familiarity with RESTful APIs and integrating them into front-end code.

Knowledge of modern authorization mechanisms, such as JSON Web Token (JWT).

Familiarity with modern front-end build pipelines and tools (e.g., Babel, Webpack, NPM, etc.).

Experience with code versioning tools such as Git.

Familiarity with browser developer tools and debugging.

Understanding of cross-browser compatibility issues and ways to work around them.

Familiarity with unit testing and testing frameworks (e.g., Jest, Enzyme, Cypress).

Ability to understand business requirements and translate them into technical requirements.

Preferred Qualifications:

Bachelor's degree in Computer Science, Software Engineering, or a related field.

Experience with TypeScript and GraphQL.

Experience with other JavaScript frameworks like Next.js or Gatsby.js.

Familiarity with CI/CD pipelines and containerized applications (e.g., Docker).

Good understanding of SEO principles and ensuring that application adheres to them.

Soft Skills:

Strong problem-solving skills and attention to detail.

Excellent communication and teamwork abilities.

Ability to work in a fast-paced environment and meet deadlines.

Open to learning new technologies and frameworks.

As Conviva is expanding, we are building products providing deep insights into end-user experience for our customers.

Platform and TLB Team

The vision for the TLB team is to build data processing software that works on terabytes of streaming data in real-time. Engineer the next-gen Spark-like system for in-memory computation of large time-series datasets – both Spark-like backend infra and library-based programming model. Build a horizontally and vertically scalable system that analyses trillions of events per day within sub-second latencies. Utilize the latest and greatest big data technologies to build solutions for use cases across multiple verticals. Lead technology innovation and advancement that will have a big business impact for years to come. Be part of a worldwide team building software using the latest technologies and the best of software development tools and processes.

What You’ll Do

This is an individual contributor position. Expectations will be on the below lines:

• Design, build and maintain the stream processing, and time-series analysis system which is at the heart of Conviva’s products
• Responsible for the architecture of the Conviva platform
• Build features, enhancements, new services, and bug fixing in Scala and Java on a Jenkins-based pipeline to be deployed as Docker containers on Kubernetes
• Own the entire lifecycle of your microservice including early specs, design, technology choice, development, unit-testing, integration-testing, documentation, deployment, troubleshooting, enhancements, etc.
• Lead a team to develop a feature or parts of a product
• Adhere to the Agile model of software development to plan, estimate, and ship per business priority

What you need to succeed

• 5+ years of work experience in software development of data processing products.
• Engineering degree in software or equivalent from a premier institute.
• Excellent knowledge of fundamentals of Computer Science like algorithms and data structures. Hands-on with functional programming and know-how of its concepts
• Excellent programming and debugging skills on the JVM. Proficient in writing code in Scala/Java/Rust/Haskell/Erlang that is reliable, maintainable, secure, and performant
• Experience with big data technologies like Spark, Flink, Kafka, Druid, HDFS, etc.
• Deep understanding of distributed systems concepts and scalability challenges including multi-threading, concurrency, sharding, partitioning, etc.
• Experience/knowledge of Akka/Lagom framework and/or stream processing technologies like RxJava or Project Reactor will be a big plus. Knowledge of design patterns like event-streaming, CQRS and DDD to build large microservice architectures will be a big plus
• Excellent communication skills. Willingness to work under pressure. Hunger to learn and succeed. Comfortable with ambiguity. Comfortable with complexity

Underpinning the Conviva platform is a rich history of innovation. More than 60 patents represent award-winning technologies and standards, including first-of-its kind-innovations like time-state analytics and AI-automated data modeling, that surfaces actionable insights. By understanding real-world human experiences and having the ability to act within seconds of observation, our customers can solve business-critical issues and focus on growing their business ahead of the competition. Examples of the brands Conviva has helped fuel streaming growth for include: DAZN, Disney+, HBO, Hulu, NBCUniversal, Paramount+, Peacock, Sky, Sling TV, Univision and Warner Bros Discovery.  

Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com. Join us to help extend our leadership position in big data streaming analytics to new audiences and markets! 

Qualifications:

A Bachelor’s degree in Computer Science (or equivalent experience)

Job Role:

Experience building and maintaining code for:

Android platform (Android Studio, Kotlin, Java, Android SDK) OR

Any other platform, with proven track record of picking up new skills

Hands-on experience with modern technologies.

Excellent Kotlin/Java programming skills

Excellent analytical, debugging and troubleshooting skills (battery usage, network usage optimization, etc)

Passion for usability, simplicity and consistency in software development.

Excellent communication and collaborative skills.

Exposure to Agile methodologies

Bonus points for knowledge of iOS platforms, hybrid platforms(React native, Flutter).

Software Architect

Symbl is hiring a Software Architect who is passionate about leading cross-functional R&D teams. This role will serve as the Architect across the global organization driving product architecture, reducing information silos across the org to improve decision making, and coordinating with other engineering teams to ensure seamless integration with other Symbl services.

*Symbl is seeking for a leader with a demonstrated track record of leading cross-functional dev team, you are fit for the role if *

• You have a track record of designing and building large-scale, cloud-based, highly available software platforms.
• You have 8+ years of experience in software development with 2+ years in an architect role.
• You have experience working on customer-facing machine learning implementations (predictions, recommendations, anomaly detection)
• You are an API first developer who understands the power of platforms.
• You are passionate about enabling other developers through your leadership and driving teams to efficient decisions.
• You have the ability to balance long-term objectives with urgent short-term needs
• You can successfully lead teams through very challenging engineering problems.
• You are domain Expertise in one or more of: Data pipelines and workflow, telephony systems, real time audio and video streaming machine learning.
• You have bachelor's degree in a computer science-related field is a minimum requirement
• You’ll bring your deep experience with distributed systems and platform engineering principles to the table.
• You are passionate about operational excellence and know-how to build software that delivers it.
• You are able to think at scale, define, and meet stringent availability and performance SLAs while ensuring quality and resiliency challenges across our diverse product and tech stacks are addressed with NodeJs as mandatory, Java, Python, Javascript, ReactJS with intersection with ML platform + open source DBs.
• You understand end-user use cases and are driven to design optimal software that meets business needs.

Your day would look like:

• Work with your team providing engineering leadership and ensuring your resources are solving the most critical engineering problems while ensuring your products are scalable, performant, and highly available.
• Focused on delivering the highest quality of services, and you support your team as they push production code that impacts hundreds of Symbl customers.
• Spent time with engineering managers and developers to create and deliver critical new products and/or features that empower them to introduce change with quality and speed.
• Made sure to connect with your team, both local and remote, to ensure they are delivering on engineering and operational excellence.
•  

*Job Location : Anywhere  –  Currently WFH due to COVID

Compensation, Perks, and Differentiators:

• Healthcare
• Unlimited PTO
• Paid sick days
• Paid holidays
• Flexi working
• Continuing education
• Equity and performance-based pay options
• Rewards & Recognition
• As our company evolves, so do our benefits. We’re actively innovating how we support our employees.