9+ Telephony Jobs in India

Location: Bangalore

Experience: 2-5 years

Type: Full-time | On-site

Start: Immediate

Why this role exists

Enterprise deals are not won by decks.

They are won when a customer sees their exact problem solved in front of them.

Today, that burden sits too heavily on leadership.

This role exists to build a repeatable, high-conversion demo and solutioning engine — one that can independently convert top-tier enterprise conversations into signed POCs.

What you’ll do

You will not “support sales.”

You will own the technical win.

1. Convert enterprise demos into signed POCs

• Own pre-sales for Tier-1 accounts including:
• SBI Life Insurance, HDFC Life, ICICI Prudential Life Insurance
• New India Assurance, HDFC ERGO General Insurance, Bajaj Allianz General Insurance
• Convert 5+ Tier-1 demos into signed POCs within 6 months
• Drive technical confidence to unblock decision-making

2. Run high-conviction demo motions

• Lead structured, high-stakes demos where:
• Use case clarity is sharp (not generic AI talk)
• Solution mapping is precise
• Customer objections are addressed in real-time
• Move from “interesting conversation” → “clear next step”

3. Own solution architecture in pre-sales

• Translate business problems into:
• Clear solution architecture
• Deployment feasibility
• Integration approach
• Work across systems like:
• CRM (e.g. Salesforce)
• Telephony (e.g. Exotel)
• Policy/admin systems

4. Eliminate founder dependency in pre-sales

• Take ownership of technical conversations currently handled by leadership
• Become the default authority in:
• Solutioning
• Technical validation
• Pre-POC architecture

5. Build a repeatable demo + proposal system

• Standardize:
• Demo flows by use case (persistency, renewals, claims, sales)
• Proposal structures
• Technical discovery frameworks
• Ensure conversion improves with every iteration

What success looks like

• 5+ Tier-1 POCs closed within 6 months
• Demo → POC conversion becomes predictable
• CTO is no longer required in most pre-sales calls
• Customers leave demos with clarity, not curiosity

Who you are

• You have 2-5 years of experience in solutions engineering / pre-sales
• You have worked on enterprise deals with complex stakeholders
• You can translate business problems into technical solutions quickly
• You are comfortable being the most accountable person in the room
• You don’t rely on slides — you rely on clarity and conviction

What will make you stand out

• Experience selling into BFSI / insurance enterprises
• Strong understanding of:
• Customer workflows (sales, servicing, renewals)
• Enterprise integrations
• Have personally contributed to closing large deals
• Can handle CXO-level conversations without escalation

(Aligned with ownership and impact expectations)

Why join

• You will work on high-stakes enterprise deals from Day 1
• Your work directly impacts revenue and category creation
• You will help define the pre-sales engine of an AI company

What this role is not

• Not a demo operator
• Not a slide presenter
• Not dependent on leadership to close deals

What this role is

• A technical closer
• A problem translator
• A system builder for enterprise conversion

Role Overview

We are looking for a hands-on Senior Telephony Engineer who actively writes production-grade code and has deep experience with Asterisk-based systems, Java backend development, and high-scale dialler platforms.

Key Responsibilities

This is NOT an architecture-only role we need someone who can:

• Write code
• Debug real-time call issues
• Build and optimize telephony flows end-to-end
• Key Responsibilities (Hands-on Coding Focus)
• Develop and maintain Asterisk dialplans, AGI scripts, and call flows
• Build Java-based backend services for telephony control and orchestration
• Implement and optimize predictive / preview / progressive diallers
• Integrate telephony stack with:

Kafka

RabbitMQ

• Write scalable code for call routing, retry logic, and queue handling
• Work directly on SIP signalling, RTP flows, and debugging call issues
• Handle real-time call events, CDR processing, and logging pipelines
• Optimize systems for high concurrency (thousands of parallel calls)
• Debug production issues like:

Call drops

Latency

One-way audio

SIP failures

Qualifications & Skills

• Bachelors degree in Computer Engineering; Masters is a plus.
• Telephony (Core Requirement)
• Strong hands-on experience with Asterisk
• Deep knowledge of:

SIP / RTP / VoIP

Dialplans

AGI / AMI

• Experience building or maintaining dialers (very important)
• Backend Development
• Strong coding skills in Java (Spring Boot preferred)
• Experience building microservices / APIs
• Comfortable writing high-performance, low-latency code
• Messaging & Event Systems
• Hands-on experience with:

Apache Kafka

RabbitMQ

• Ability to implement event-driven systems
• Scaling & Performance
• Experience handling high call volumes (1000+ concurrent calls)

Understanding of:

• Multi-threading
• Queue management
• Load handling
• Good to Have
• Experience with predictive dialers
• Exposure to WebRTC / real-time communication
• Experience with Docker / Kubernetes
• Understanding of TRAI / Indian telecom ecosystem
• Experience with FreeSWITCH (bonus)

What We Are NOT Looking For

• Pure solution architects who dont code
• People with only theoretical telecom knowledge
• Candidates without real dialer / Asterisk production experience

What We Are Looking For

Someone who has:

• Written real dialplans and backend code
• Debugged live call issues
• Worked on production telephony systems
• A problem solver who can go deep into logs, packets, and code

Impact of the Role

You will directly contribute to building a high-scale telephony + AI voice platform, working on real-time systems that handle thousands of concurrent calls.

Business System Operations Intern to support daily CRM and telephony operations. The role focuses on handling BAU activities, system access management, and basic troubleshooting, enabling smooth business operations across teams.

Key Responsibilities

CRM and telephony issue troubleshooting

User access management

Creating and Optimising CRM Process Flows – (Forms, workflows, tasks, etc…)

Maintaining and Creating automation workflows and journeys to cater business requirements.

Eligibility & Skills

Final-year student or recent graduate

Basic understanding of CRM and Telephony systems (They can do basic research on this before the interview)

Working knowledge of MS Excel / Google Sheets

Good communication (Written and Verbal)

Coordination skills

Key Competencies 

Detail-oriented and process-driven

Willingness to learn and take ownership

Reliable and responsive in day-to-day operations

Strong learning agility and adaptability

We are seeking a Senior Technical Engineer to provide L2/L3 support for enterprise network infrastructure including SD-WAN, Security, Wireless, and NAC solutions.

Key Responsibilities

• Troubleshoot complex network issues (LAN/WAN/SD-WAN)
• Manage Firewall policies and security configurations
• Support Cisco ISE (NAC) deployments and troubleshooting
• Handle WiFi controller and access point configurations
• Work on Zscaler and secure internet gateway issues
• Coordinate with OEM/vendor TAC teams
• Perform root cause analysis (RCA)
• Guide junior engineers

Required Skills

• Strong knowledge of Routing & Switching
• Experience with SD-WAN (Viptela or similar)
• Firewall experience (Palo Alto / Fortinet / Cisco / Checkpoint)
• Cisco ISE knowledge
• Wireless troubleshooting experience
• Understanding of security best practices

Experience

• 4–8 years in Network Operations / Enterprise Networking

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance - all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement - without fragmented tools or increased headcount.

Role Overview:

We are seeking a Customer Success professional to lead and oversee the Customer Success department for our SMBG clients. This role involves managing a team Customer Success Executives. You will be responsible for driving end-to-end customer journey - from onboarding to product adoption, engagement, and retention - while building scalable processes suitable for a high-volume customer base.

Key Responsibilities:

• Lead and mentor team of Customer Success Executives.
• Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
• Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
• Implement and scale tech-touch engagement models for effective customer coverage.
• Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
• Monitor health metrics, churn signals, and client escalations; design proactive action plans.
• Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
• Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
• Continuously optimize processes to enhance team productivity and customer outcomes.

Qualifications:

• 3-6 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
• Minimum 2+ years of direct experience leading Team Leaders / Managers.
• Strong exposure to managing high-volume SMB customer bases.
• Excellent strategic thinking, problem-solving, and analytical skills.
• Tech-savvy mindset with experience implementing automation or tech-touch models.
• Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
• Exceptional communication and stakeholder management skills.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits:

• Career growth opportunities in a fast-growing SaaS company.
• A competitive salary and performance-based incentives.
• A dynamic, inclusive, and collaborative work environment.
• Significant opportunities for professional growth and career advancement.
• The chance to make a real impact on thousands of growing businesses in India

Junior System Administrator (VoIP/Telephony) / Telephony Engineer (Telecommunications)

No. of Positions - 1

We are looking for a Junior System Administrator (VoIP) / Telephony Engineer (Telecommunications) to join our Telebu's Communications engineering Team. The Telebuin will develop, implement and support IP Telephony related technologies including and not limited to IP Telephony, IVR platforms, Conferencing solutions, Voice engineering integration, Voice over IP (VoIP), Session Border Controllers (SBC), Session Initiation Protocol (SIP), WebRTC, and Public Switched Telephone Network (PSTN) gateways.

Responsibilities:

• Install & maintain Freeswtich and other SIP servers.
• Administration of SIP and Media Servers, Network/Protocol level debugging and testing, Contact center solutions, Troubleshoots and resolves complex problems.
• Provide IP Telephony and VoIP Subject Matter Expertise for Company and Company's managed service providers, manages 3rd party telecom carriers and providers.

Requirements:

• 3 years of hands-on industry experience in telecommunications
• Strong conceptualize knowledge and experience with telephony protocols like SIP, SDP, RTP, SRTP and audio/video codecs.
• In-depth working experience with Kamailio, Freeswitch, Any of the SIP stack (Sofia, reSIProcate, PJSIP, etc.), and Linux
• Experience in using the VoIP testing tools like Wireshark, VoIPMonitor, SIPp, SIPCapture, Homer etc.
• Strong understanding of implementing various network setups (Private VPNs, multi-zone secure connectivity etc)

Nice to have:

• Experience with virtualization/container related technologies (Xen, VMware vSphere / ESXi, Docker, Kubernetes)
• Hands on writing production quality code using any of the scripting languages like Python, Go, Erlang etc.
• Working knowledge in any NoSQL databases like MongoDB, Redis, Cassandra etc.
• Passionate about knowing everything about VoIP Protocol standards & related RFCs

Job Overview:

We are seeking a talented Android Framework Engineer to join our development team at Primebook. As an android framework developer, you would be responsible for development, coding, testing and debugging of system features and system apps of PrimeOS, driving technical excellence, and shaping the direction of our products. You will work closely with our CTO to create cutting-edge features that meet user needs and business goals.

Key Responsibilities:

• Understand product requirements and translate them into technical requirements.
• Create secure and high-quality production level code that runs well with different android versions and devices with different screen sizes.
• Development and debugging of android framework components like SystemUI, PhoneWindowManager, Settings database etc.
• Should be capable of developing applications from scratch, debug and fix issues quickly when they are found.
• Collaborate with various teams (Product, Design & Testing) to develop and ship new features.
• Should be able to write scalable and efficient code for handling the load of 100k+ users.
• Ensure the best possible performance, quality, and responsiveness of the application, good knowledge of threads in android is necessary.
• Excellent debugging skills, including identifying memory leaks, performance bottlenecks, and using tools like ADB, proguard, etc

Qualifications:

• A “Bring It On” attitude; bias for action; self-driven, end-to-end ownership; entrepreneurial approach; focus on operational excellence; ability to work with ambiguity.
• B.tech degree in Computer Science or equivalent
• 3-5 years of experience with portfolio of work to show the skill set
• Should have developed at-least 2-3 android apps from scratch
• Experience in compiling AOSP and solving common build errors is a must have
• Should have experience working with SystemUI and android framework_base
• Excellent knowledge of Java, Kotlin, MVVM architecture
• Experience with popular libraries (Jetpack, Retrofit, Glide, OkHttp, Gson etc.)
• Experience with RESTful APIs to connect Android applications to backend services
• Must be good at building logics and working with data structures

Perks and Benefits:

Job type: On-site, 5 days a week

Industry Type: Computer Hardware Manufacturing

Functional Area: Testing And Development

Employment Type: Full Time, Permanent

Salary: Upto 20 Lacs (depends on skill)

Role = Front desk Executive

Location = Powai and Santacruz, Mumbai

Working days = 6-day working

LOOKING ONLY FOR FEMALE CANDIDATES

MUST HAVE EXPERIENCE OR KNOWLEDGE OF Zenoti Software

Job Description for Front Desk

• Keep front desk tidy and presentable with all necessary materials (calculator, pen, printer etc)

• Greet, communicate and welcome clients with a smile.

• Make client comfortable and can offer refreshment (like water, tea, & coffee etc)

• Answer questions and address grievances

• keep updated records and files of the clients

• Familiarity with EcoGreen & Zenoti

• Answering All incoming calls and redirecting them or keeping messages.

• Direct clients to the appropriate doctors , therapists with whom appointment is fixed with assigned room.

• Be familiar with procedures for handling all aspects of customer complaints or disputes.

• Should be able to handle bookings and process billing part and follow up with clients for balance payment.

• Asking them to book the next appointment while they done with treatment

• Maintain a professional environment and brand decorum.

• Should have a client schedule ready before the client arrives.

• ensuring to inform the client about the waiting time and about the delays in their schedules.

• Responsible for sharing the incident sheet and reporting it to the clinic manager.

• Responsible for escalating client issues to concerned doctors .

• Ensuring timely redemption of packages and sessions

• Ensuring Timely to close bills and pre paid balance of clients

• Responsible for handing over hard copies of service product bills and customer copies if a card is being swiped.

• Responsible for arranging/coordinating

or keeping ready the machines for movement between the rooms

• Prospecting leads and contacting them to pitch the product/ service
• Actively seeking out new sales opportunities through cold calling, networking and social media
• Negotiate/close deals and handle complaints or objections
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share with internal teams

• Fast learner and passion for sales
• Self-motivated with a results-driven approach
• Excellent command of MS Office, CRM
• Excellent phone and presentation skills.
• 1+ years of sales experience.