3+ Telephony Jobs in Delhi, NCR and Gurgaon | Telephony Job openings in Delhi, NCR and Gurgaon

Role Overview

We are looking for a hands-on Senior Telephony Engineer who actively writes production-grade code and has deep experience with Asterisk-based systems, Java backend development, and high-scale dialler platforms.

Key Responsibilities

This is NOT an architecture-only role we need someone who can:

• Write code
• Debug real-time call issues
• Build and optimize telephony flows end-to-end
• Key Responsibilities (Hands-on Coding Focus)
• Develop and maintain Asterisk dialplans, AGI scripts, and call flows
• Build Java-based backend services for telephony control and orchestration
• Implement and optimize predictive / preview / progressive diallers
• Integrate telephony stack with:

Kafka

RabbitMQ

• Write scalable code for call routing, retry logic, and queue handling
• Work directly on SIP signalling, RTP flows, and debugging call issues
• Handle real-time call events, CDR processing, and logging pipelines
• Optimize systems for high concurrency (thousands of parallel calls)
• Debug production issues like:

Call drops

Latency

One-way audio

SIP failures

Qualifications & Skills

• Bachelors degree in Computer Engineering; Masters is a plus.
• Telephony (Core Requirement)
• Strong hands-on experience with Asterisk
• Deep knowledge of:

SIP / RTP / VoIP

Dialplans

AGI / AMI

• Experience building or maintaining dialers (very important)
• Backend Development
• Strong coding skills in Java (Spring Boot preferred)
• Experience building microservices / APIs
• Comfortable writing high-performance, low-latency code
• Messaging & Event Systems
• Hands-on experience with:

Apache Kafka

RabbitMQ

• Ability to implement event-driven systems
• Scaling & Performance
• Experience handling high call volumes (1000+ concurrent calls)

Understanding of:

• Multi-threading
• Queue management
• Load handling
• Good to Have
• Experience with predictive dialers
• Exposure to WebRTC / real-time communication
• Experience with Docker / Kubernetes
• Understanding of TRAI / Indian telecom ecosystem
• Experience with FreeSWITCH (bonus)

What We Are NOT Looking For

• Pure solution architects who dont code
• People with only theoretical telecom knowledge
• Candidates without real dialer / Asterisk production experience

What We Are Looking For

Someone who has:

• Written real dialplans and backend code
• Debugged live call issues
• Worked on production telephony systems
• A problem solver who can go deep into logs, packets, and code

Impact of the Role

You will directly contribute to building a high-scale telephony + AI voice platform, working on real-time systems that handle thousands of concurrent calls.

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance - all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement - without fragmented tools or increased headcount.

Role Overview:

We are seeking a Customer Success professional to lead and oversee the Customer Success department for our SMBG clients. This role involves managing a team Customer Success Executives. You will be responsible for driving end-to-end customer journey - from onboarding to product adoption, engagement, and retention - while building scalable processes suitable for a high-volume customer base.

Key Responsibilities:

• Lead and mentor team of Customer Success Executives.
• Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
• Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
• Implement and scale tech-touch engagement models for effective customer coverage.
• Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
• Monitor health metrics, churn signals, and client escalations; design proactive action plans.
• Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
• Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
• Continuously optimize processes to enhance team productivity and customer outcomes.

Qualifications:

• 3-6 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
• Minimum 2+ years of direct experience leading Team Leaders / Managers.
• Strong exposure to managing high-volume SMB customer bases.
• Excellent strategic thinking, problem-solving, and analytical skills.
• Tech-savvy mindset with experience implementing automation or tech-touch models.
• Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
• Exceptional communication and stakeholder management skills.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits:

• Career growth opportunities in a fast-growing SaaS company.
• A competitive salary and performance-based incentives.
• A dynamic, inclusive, and collaborative work environment.
• Significant opportunities for professional growth and career advancement.
• The chance to make a real impact on thousands of growing businesses in India

Job Overview:

We are seeking a talented Android Framework Engineer to join our development team at Primebook. As an android framework developer, you would be responsible for development, coding, testing and debugging of system features and system apps of PrimeOS, driving technical excellence, and shaping the direction of our products. You will work closely with our CTO to create cutting-edge features that meet user needs and business goals.

Key Responsibilities:

• Understand product requirements and translate them into technical requirements.
• Create secure and high-quality production level code that runs well with different android versions and devices with different screen sizes.
• Development and debugging of android framework components like SystemUI, PhoneWindowManager, Settings database etc.
• Should be capable of developing applications from scratch, debug and fix issues quickly when they are found.
• Collaborate with various teams (Product, Design & Testing) to develop and ship new features.
• Should be able to write scalable and efficient code for handling the load of 100k+ users.
• Ensure the best possible performance, quality, and responsiveness of the application, good knowledge of threads in android is necessary.
• Excellent debugging skills, including identifying memory leaks, performance bottlenecks, and using tools like ADB, proguard, etc

Qualifications:

• A “Bring It On” attitude; bias for action; self-driven, end-to-end ownership; entrepreneurial approach; focus on operational excellence; ability to work with ambiguity.
• B.tech degree in Computer Science or equivalent
• 3-5 years of experience with portfolio of work to show the skill set
• Should have developed at-least 2-3 android apps from scratch
• Experience in compiling AOSP and solving common build errors is a must have
• Should have experience working with SystemUI and android framework_base
• Excellent knowledge of Java, Kotlin, MVVM architecture
• Experience with popular libraries (Jetpack, Retrofit, Glide, OkHttp, Gson etc.)
• Experience with RESTful APIs to connect Android applications to backend services
• Must be good at building logics and working with data structures

Perks and Benefits:

Job type: On-site, 5 days a week

Industry Type: Computer Hardware Manufacturing

Functional Area: Testing And Development

Employment Type: Full Time, Permanent

Salary: Upto 20 Lacs (depends on skill)