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About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance - all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement - without fragmented tools or increased headcount.

Role Overview:

We are seeking a Customer Success professional to lead and oversee the Customer Success department for our SMBG clients. This role involves managing a team Customer Success Executives. You will be responsible for driving end-to-end customer journey - from onboarding to product adoption, engagement, and retention - while building scalable processes suitable for a high-volume customer base.

Key Responsibilities:

• Lead and mentor team of Customer Success Executives.
• Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
• Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
• Implement and scale tech-touch engagement models for effective customer coverage.
• Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
• Monitor health metrics, churn signals, and client escalations; design proactive action plans.
• Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
• Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
• Continuously optimize processes to enhance team productivity and customer outcomes.

Qualifications:

• 3-6 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
• Minimum 2+ years of direct experience leading Team Leaders / Managers.
• Strong exposure to managing high-volume SMB customer bases.
• Excellent strategic thinking, problem-solving, and analytical skills.
• Tech-savvy mindset with experience implementing automation or tech-touch models.
• Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
• Exceptional communication and stakeholder management skills.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits:

• Career growth opportunities in a fast-growing SaaS company.
• A competitive salary and performance-based incentives.
• A dynamic, inclusive, and collaborative work environment.
• Significant opportunities for professional growth and career advancement.
• The chance to make a real impact on thousands of growing businesses in India

Job Overview:

We are seeking a talented Android Framework Engineer to join our development team at Primebook. As an android framework developer, you would be responsible for development, coding, testing and debugging of system features and system apps of PrimeOS, driving technical excellence, and shaping the direction of our products. You will work closely with our CTO to create cutting-edge features that meet user needs and business goals.

Key Responsibilities:

• Understand product requirements and translate them into technical requirements.
• Create secure and high-quality production level code that runs well with different android versions and devices with different screen sizes.
• Development and debugging of android framework components like SystemUI, PhoneWindowManager, Settings database etc.
• Should be capable of developing applications from scratch, debug and fix issues quickly when they are found.
• Collaborate with various teams (Product, Design & Testing) to develop and ship new features.
• Should be able to write scalable and efficient code for handling the load of 100k+ users.
• Ensure the best possible performance, quality, and responsiveness of the application, good knowledge of threads in android is necessary.
• Excellent debugging skills, including identifying memory leaks, performance bottlenecks, and using tools like ADB, proguard, etc

Qualifications:

• A “Bring It On” attitude; bias for action; self-driven, end-to-end ownership; entrepreneurial approach; focus on operational excellence; ability to work with ambiguity.
• B.tech degree in Computer Science or equivalent
• 3-5 years of experience with portfolio of work to show the skill set
• Should have developed at-least 2-3 android apps from scratch
• Experience in compiling AOSP and solving common build errors is a must have
• Should have experience working with SystemUI and android framework_base
• Excellent knowledge of Java, Kotlin, MVVM architecture
• Experience with popular libraries (Jetpack, Retrofit, Glide, OkHttp, Gson etc.)
• Experience with RESTful APIs to connect Android applications to backend services
• Must be good at building logics and working with data structures

Perks and Benefits:

Job type: On-site, 5 days a week

Industry Type: Computer Hardware Manufacturing

Functional Area: Testing And Development

Employment Type: Full Time, Permanent

Salary: Upto 20 Lacs (depends on skill)