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Job Description for Customer Support Executive (Voice & Non-Voice)

Job Profile: Customer Support Executive (Voice & Non-Voice)

Position: Customer Support – Voice & Non-Voice Process

Location: Bangalore

Job Mode: Work From Office

Notice Period: Immediate Joiners Preferred

Shifts: Rotational shifts

Compensation: ₹20,000–₹28,000 CTC

Job Description

We are seeking customer-oriented and proactive Customer Support Executives for both voice and non-voice processes. This position requires excellent communication skills in English and Hindi or a South Indian language. The ideal candidate will be responsible for handling customer queries via phone, email, and chat, providing accurate information, and ensuring a positive experience throughout the customer journey.

Job Responsibilities

• Handle inbound and outbound customer calls and non-voice queries (emails/chats) professionally and efficiently.
• Provide timely and accurate support, address customer concerns, and ensure satisfaction.
• Communicate fluently in English and Hindi or a South Indian language to cater to a diverse customer base.
• Record and update customer interactions in the CRM system accurately.
• Adhere to company policies, attendance, and quality standards while working in rotational shifts.

Eligibility Criteria

• Education: Graduate in any discipline.
• Experience: Minimum 1 year of relevant experience in customer support (voice, email, counselling, or similar roles).
• Skills: Strong customer support skills, both verbal (voice) and written (email/chat/counselling).
• Languages: Proficiency in English and Hindi or a South Indian language.
• Availability: Immediate joiners preferred.
• Work Schedule: 6 days a week, 1 day rotational off.

We are seeking a dynamic and experienced Business Development Executive to join our team. The ideal candidate will have 3-5 years of proven experience in business development within the resource augmentation or tech staffing industry.

The candidate must also possess a good technical background, coupled with exceptional communication skills and a proven track record in lead generation and conversion. As a key member of our team, you will be responsible for driving business growth by identifying, qualifying, and developing leads, and effectively proposing technical solutions to potential clients for Codemonk Handpicked.

Roles and Responsibilities:

• Prospect, identify, and qualify potential clients in need of resource augmentation or tech staffing services.
• Develop and implement strategic business development plans to achieve sales targets and expand market share.
• Lead the end-to-end process from initiation to closure of deals, including communication and follow-up with leads via email, phone, virtual, and face-to-face meetings.
• Build and maintain strong relationships with key decision-makers and stakeholders within target organizations.
• Maintain accurate records of all lead interactions and activities in CRM systems like HubSpot.
• Work closely with internal teams, including Marketing, Legal, Finance, Account Management, and Technical, to manage sales workflows and operations.
• Participate in inbound leads assignment, project requirement gathering, platform analysis, and successful handover to the client experience team.
• Collaborate with cross-functional teams to set client expectations.

Requirement:

• Minimum of 3 years of experience in business development within the resource augmentation or tech staffing industry.
• Bachelor's degree in Tech, Business Administration, Marketing, or related field.
• Proven track record of lead generation and conversion, with exceptional verbal and written communication skills.
• Proficiency in CRM systems like Salesforce, HubSpot, and Microsoft Office Suite.
• Strong technical acumen, with familiarity in IT staffing services.
• Proactive, results-oriented, and self-driven individual with the ability to work independently and as part of a team.
• Ability to understand client needs and propose technically sound solutions.

Job Title: Sales Associate – VADAI (Value-Aided Delta with Artificial Intelligence)

Location: South India – Preferably Chennai, Bangalore, or anywhere in Tamil Nadu

Type: Full-Time

Compensation: Fixed Monthly Pay + 10% Commission from Second-Month Revenue of Each School Closed

About VADAI

VADAI is an AI-powered education engine designed to transform school learning across India. By measuring a student’s understanding and adapting to their individual pace, VADAI enhances academic growth, ethical learning, and career readiness — far beyond what traditional ERPs or LMS platforms can provide.

Our mission is to make this advanced, AI-driven learning accessible to all — from urban metros to rural and government schools — through smartphones, tablets, and desktops. We're here to build a stronger educational foundation for the future of India.

Key Responsibilities

Identify and visit schools within your territory; pitch to principals or decision-makers in person.

Professionally present printed brochures, demo kits, agreements, and your company credentials during visits.

Clearly explain the benefits of VADAI in a calm, simple tone and secure demo appointments or agreements.

Follow up diligently and help schools feel confident about onboarding.

Maintain and regularly update visit details, status, and contact information in a shared Google Sheet.

Coordinate with internal teams to ensure smooth onboarding and implementation for every school.

Be available on-site during Demo Days, addressing questions from students and teachers.

Incentives & Career Growth

Fixed Monthly Salary to support basic travel and field expenses.

10% Commission on the second-month revenue from each school deal you close.

Top performers will receive a Certificate of Excellence based on number of schools closed, timeline, and rank.

Opportunity to be promoted to Head of Sales or Regional Sales Lead as the company expands into new territories, including universities and pan-India K-12 schools.

What We’re Looking For

Strong verbal communication and interpersonal skills.

Ability and willingness to travel extensively within South India.

Basic comfort with digital tools like Google Sheets, Email, and mobile apps.

A sincere, mission-driven attitude — we want people who believe in improving education in India through innovation and action.

Join Us

Be part of the change. Join VADAI to transform schools, empower students, and build the future of AI in education — one school at a time.

We are looking for "Software Engineer (API)" for Reputed Client @ Bangalore Permanent Role.

Experience: 3 - 4 Yrs

1.Roles & Responsibilities:

• Design, develop, and unit test applications in accordance with established standards.  

• Preparing reports, manuals and other documentation on the status, operation and maintenance of software.  

• Analyzing and resolving technical and application problems  

• Adhering to high-quality development principles while delivering solutions on-time and on-budget  

• Providing third-level support to business users.  

• Compliance of process and quality management standards  

• Understanding and implementation of SDLC process

2.Technical Skills:

Primary Skills

• 2+ years of experience in Web API, C#.Net, OOPS and Entity framework

• Minimum 1+ years of experience on Web Application development HTML, CSS, JavaScript/JQuery, Entity framework and Linq Queries

• Must have a good exposure on query writing and DB management for writing stored procedures/ user-defined functions

Secondary Skills

• Experience in analysing existing code and debugging.

• Should have a solid understanding of the SDLC processes (Design, Construction, Testing, Deployment)

• Proven experience of delivering on-time and with quality

• Should have good unit testing skills to review his own development and identify all the defects and get it fixed before releasing the code

Desired Skills

• Should have experience in developing ERP applications or Database Intensive Data Entry applications. 

• Been on a same role for a period of 2 years or more

• Hands on experience of configuration management and version maintenance

• Prior experience of working in the shipping domain

• Should be able to understand the Functional Specifications and Technical Specifications and develop the application as per the specification provided.

• Full stack developers with experience in Developing products with Angular and C# APIs, from ground-up will be a plus.

3.Abilty:

• Excellent Communication Skills

• Good conceptualization skills

• Strong Visualization ability

• Analytical ability

• Quality Oriented

• Problem solving

4.Educational Qualification:

BE/B-Tech/MCA/ M.Tech

Age between 24 Year to 28 Years

e are seeking a resilient and technically competent employee with a strong work ethic for a position involving automotive component design, manufacturing, and functionality. In this role, the employee will be responsible for tasks such as interacting with EV OEMs to integrate drivetrains, braking systems, and suspension systems in the field of EV 2-wheelers. Additionally, the position may require frequent travel to client locations across the country for vehicle integration projects.

Experience : 2 - 3 years of experience in Automotive Field

Eligibility: BE/BTech/Diploma in Automobile/Mechanical stream

Package : 5-7 LPA and travelling and stay allowances.

Mode: Work from Office

Qualification:

• Sound understanding of Electric Vehicles (EVs) and their components 2 & 3 Wheelers .

• Sound knowledge of the strength of materials and measurement systems.

• Proficiency in CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing) and Analysis software.

• Strong analytical and problem-solving skills.

• Excellent communication and teamwork abilities.

• Self-motivated and eager to learn.

Key Responsibilities:

1. Project Management: Business development with clients, managing new projects, lead project planning, scheduling, and coordination. Monitor project progress, identify potential issues, and contribute to solutions to ensure timely project completion.

2. CAD and 3D Design: Collaborate with our engineering team to create 2D and 3D CAD models for various EV components, ensuring accuracy and precision. Utilize analysis software to assess the structural integrity and performance of EV components, providing valuable insights and recommendations.

3. Manufacturing Follow-Up: Work closely with manufacturing teams to monitor the production of EV components. Ensure that manufacturing processes adhere to design specifications and quality standards. Address any manufacturing issues promptly to maintain production efficiency.

Join us for an exciting opportunity in the field of Electric Vehicle Engineering. Gain hands-on experience with cutting-edge technology and contribute to the future of sustainable transportation.

If you meet the qualifications and have the necessary tools, we invite you to apply for this internship opportunity and be part of our dynamic team.

About Telstra

Telstra is Australia’s leading telecommunications and technology company, with operations in more than 20 countries, including In India where we’re building a new Innovation and Capability Centre (ICC) in Bangalore.

We’re growing, fast, and for you that means many exciting opportunities to develop your career at Telstra. Join us on this exciting journey, and together, we’ll reimagine the future.

Why Telstra?

• We're an iconic Australian company with a rich heritage that's been built over 100 years. Telstra is Australia's leading Telecommunications and Technology Company. We've been operating internationally for more than 70 years.
• International presence spanning over 20 countries.
• We are one of the 20 largest telecommunications providers globally
• At Telstra, the work is complex and stimulating, but with that comes a great sense of achievement. We are shaping the tomorrow's modes of communication with our innovation driven teams.

Telstra offers an opportunity to make a difference to lives of millions of people by providing the choice of flexibility in work and a rewarding career that you will be proud of!

About the team

Being part of Networks & IT means you'll be part of a team that focuses on extending our network superiority to enable the continued execution of our digital strategy.

With us, you'll be working with world-leading technology and change the way we do IT to ensure business needs drive priorities, accelerating our digitisation programme.

Focus of the role

Any new engineer who comes into data chapter would be mostly into developing reusable data processing and storage frameworks that can be used across data platform.

About you

To be successful in the role, you'll bring skills and experience in:-

Essential 

• Hands-on experience in Spark Core, Spark SQL, SQL/Hive/Impala, Git/SVN/Any other VCS and Data warehousing
• Skilled in the Hadoop Ecosystem(HDP/Cloudera/MapR/EMR etc)
• Azure data factory/Airflow/control-M/Luigi
• PL/SQL
• Exposure to NOSQL(Hbase/Cassandra/GraphDB(Neo4J)/MongoDB)
• File formats (Parquet/ORC/AVRO/Delta/Hudi etc.)
• Kafka/Kinesis/Eventhub

Highly Desirable

Experience and knowledgeable on the following:

• Spark Streaming
• Cloud exposure (Azure/AWS/GCP)
• Azure data offerings - ADF, ADLS2, Azure Databricks, Azure Synapse, Eventhubs, CosmosDB etc.
• Presto/Athena
• Azure DevOps
• Jenkins/ Bamboo/Any similar build tools
• Power BI
• Prior experience in building or working in team building reusable frameworks,
• Data modelling.
• Data Architecture and design principles. (Delta/Kappa/Lambda architecture)
• Exposure to CI/CD
• Code Quality - Static and Dynamic code scans
• Agile SDLC      

If you've got a passion to innovate, succeed as part of a great team, and looking for the next step in your career, we'd welcome you to apply!

___________________________

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

• Experience in Java/J2EE, JavaScript is a must.
• Open source framework experience such as Angular (1.* & 2), Spring, Spring Boot, Hibernate, jQuery, MySQL, and Linux is required.
• Experience in applying modern Agile Software Development practices.
• Experience in development in a CI/CD environment and familiarity with CI/CD tools is required.
• Good interpersonal and facilitation skills.
• Excellent written and verbal communication skills.
• Adaptability is a must, including the ability and enthusiasm to learn new technologies quickly.
• Must be able to write technical designs and build documentation for all aspects of technical infrastructure.
• Experience in Microservices development

• 2-5 years of professional Android Application development experience.
• Experience in designing, development, and REST API Integration of Android Applications using Dart, Java, or Kotlin.
• Strong knowledge of Android UI design principles, patterns, and best practices.
• Ability to design, build, and maintain high-performance, reusable, and reliable code.
• Deep knowledge of Android SDK, different versions of android, and handling of multiple screen sizes.