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PluginLive Technologies-  a recruitment tech company is hiring for First Source

About the organization:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM  partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.

One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k  (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

• Willingness to work in rotating shifts (including night shifts)- 5 days a week.
• Communicate effectively, both orally and in writing.
• Flexibility to meet business requirements and fluctuating workload
• Organize, prioritize, and schedule work assignments.
• Hardworking and Smart working attitude with openness to feedback
• Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities 

This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

• Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
• Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
• Grasp, comprehend & clear the training period with relevant tollgate scores.
• Attend all team briefing/meetings/coaching on a timely basis.
• Be knowledgeable of regular process changes provided.
• Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
• Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
• Adhere to Company Code of Conduct & policies laid by the HR
• Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
• Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
• On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
• Act as a team player and coordinate work respectfully with fellow members in co-ordination.
• Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
• Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
• Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
• Work closely with team leader by implementing the coaching aspects discussed for self and career development.

AccioJob is conducting an exclusive diversity hiring drive with a reputed global IT consulting company for female candidates only.

Apply Here: https://links.acciojob.com/3SmQ0Bw

Key Details:

• Role: Application Developer

• CTC: ₹11.1 LPA

• Work Location: Pune, Chennai, Hyderabad, Gurgaon (Onsite)

• Required Skills: DSA, OOPs, SQL, and proficiency in any programming language

Eligibility Criteria:

• Graduation Year: 2024–2025

• Degree: B.E/B.Tech or M.E/M.Tech

• CS/IT branches: No prior experience required

• Non-CS/IT branches: Minimum 6 months of technical experience

• Minimum 60% in UG

Selection Process:

Offline Assessment at AccioJob Skill Center(s) in:

• Pune

• Hyderabad

• Noida

• Delhi

• Greater Noida

Further Rounds for Shortlisted Candidates Only:

• Coding Test

• Code Pairing Round

• Technical Interview

• Leadership Round

Note: Candidates must bring their own laptop & earphones for the assessment.

Apply Here: https://links.acciojob.com/3SmQ0Bw

Skills: Python,robot Framework,Automation Testing,Selenium

1. B.E/B.Tech Degree from a reputed institution with at least 4 years of relevant experience.
2. Hands-on experience with test automation using Python or Java.
3. Experience with test frameworks such as Robot Framework or TestNG.
4. Traffic generation tools usage such as curl-loader or JMeter.
5. QA engineers for Networking Technology products such as switches, routers, L4-L7 products testing can also apply.
6. Knowledge of public clouds, AWS, Azure or GCP, is desired.
7. Working knowledge in Kubernetes, Docker or Openshift environments required.
8. Hands on experience with Linux.
9. Strong problem solving and debugging abilities.
10. Familiarity with continuous integration tools such as Jenkins or CircleCI.
11. Interest in machine learning (ML) and data science is a plus.

• Minimum 2 years of experience in Core PHP , and hands on experience in any MVC Framework. 
• Should have hands on experience or knowledge in PHP Frameworks like Codeigniter/ Laravel/ CakePHP/ Yii . 
• Should have knowledge about OOPS Concept. 
• Good knowledge in HTML, AJAX, JQuery & MYSQL.
• Minimum 2 years of experience in Core PHP , and hands on experience in any MVC Framework. 
• Should have hands on experience or knowledge in PHP Frameworks like Codeigniter/ Laravel/ CakePHP/ Yii . 
• Should have knowledge about OOPS Concept. 
• Good knowledge in HTML, AJAX, JQuery & MYSQL.