11+ Technical director Jobs in Delhi, NCR and Gurgaon | Technical director Job openings in Delhi, NCR and Gurgaon
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Leadership
Python
JavaOpportunity
As a part of customer success team your goal is to provide an exceptional customer onboarding experience, providing them step-by-step tutorials, unlimited guidance and support. It involves taking customers from that very first initial contact to make sure he becomes a champion user driving product adoption and ultimately retention.
Responsibilities
- Take handover from sales by understanding customers' persona, their pain points and expectation.
- Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process by defining milestone, training schedule, onboarding goals and communicate it to customers.
- Guide users on product features and train them to use it effectively.
- Make sure the customer achieves an early value and feels WOW so he actually starts reaping the potential of the product.
- Evaluate customers usage patterns and determine additional ways the customer can successfully leverage the platform features.
- Build and maintain resources required for onboarding. (Walkthrough, set up guides, help tutorials, emails and video tutorials)
- Rigorously measure onboarding time and improve it continuously.
- Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.
- Handover to Success and Support team after successful onboarding completion.
- Maintain regular communications with clients about new feature developments and enhancements to product.
- Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.
What you can expect in the next 12 months
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What an ideal candidate looks like?
- At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training etc.
- Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
- Ability to understand a software product and its nuances very well.
- Excellent written and verbal business communication skills.
- Ready to work in US Shift in future
What are we looking for?
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About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.
Monitor system performance and address issues proactively to minimize downtime.
Implement routine maintenance tasks and updates to keep the IBM BPM system up-to-date.
Administer user access and security settings for IBM BPM applications.
Collaborate with other IT teams to ensure secure and compliant access controls.
Install, configure, and maintain IBM BPM software and associated components.
Diagnose and resolve technical issues related to IBM BPM, providing timely support to end-users.
Collaborate with development teams to troubleshoot and optimize IBM BPM solutions.
Develop and implement backup and recovery procedures to safeguard critical IBM BPM data.
Conduct regular testing of backup and recovery processes.
Optimize system performance through continuous monitoring and tuning activities.
Collaborate with development teams to identify and address performance bottlenecks.
Extensive knowledge of Windows Server Technologies, Linux, and VMware
Good Experience is managing WebSphere cells, clusters, and nodes.
As its 6 Days working Mon-Saturday will be WFO
Job Description: The ideal candidate for this role is that you are a proven sales performer adept in direct-toconsumer consultative sales. You are comfortable working with high ticket size products that require focussed nurturing over a period and yet can build urgency for the end consumer to decide fast. You have worked in a highly competitive sales environment and have been at the top 10 percentile of your team. What will you be doing?
●Being a mentor and guide, who potential learners can look up to for career advice.
● Counselling potential learners, helping them plan their career path and understanding how upGrad can catalyse their career.
●Carrying weekly enrolment/revenue and collection targets.
●Establishing the uniqueness and effectiveness of upGrad's model of online/blended learning.
● Owning the complete sales closing life cycle for leads assigned to you. This includes making phone/video calls, product demonstration, sales closing and post-sales relationship management.
● Maintaining a detailed database of all the interactions on the CRM with the leads and providing constant feedback to the marketing team on lead quality. What are we looking for?
● Individual with outstanding English communication skills (written and verbal), interpersonal and presentation skills. ● Hardworking Individuals with high dedication and extreme determination.∙ Experience in EdTech sales would be an advantage.
●Rockstar sales performers with proven track records.
● Great listeners and trustworthy individuals who can bond with our potential learners. Individuals with the ability to approach any situation with patience and powerful empathy.
● Individuals who take a disciplined approach towards building funnels, tracking feedback, prioritising tasks and overachieving targets and deadlines.
● Sales bent of mind, to understand and effectively communicate what upGrad is offering to its prospective learners and achieve revenue targets.
●Passion for always delivering the highest levels of customer service.
●Basic proficiency in MS Office Suite is required.
What are your deliverables / KPI's?
●Minimum of 100+ Dials every day with 40+ Connects.
●2 hours of talk time on an average per day & 1 Video Session
●2 enrolled students per week.
●Weekly revenue targets to be met consistently.
React.js
Javascript
Redux/FluxSenior Software Engineer-Frontend
About the role:
We are looking for passionate, talented, and highly motivated hands-on Front End Developers with a creative edge, strong problem solving skills and strong development fundamentals. We strive to maintain an open culture where everyone is a contributor and feels comfortable sharing ideas and opinions. Our team, drawn from the best product companies, is obsessive in its detailing and our focus is on awesome User Interaction.
Requirements:
- Ability to collaborates with teams to explore existing systems, determines areas of complexity and learns the applications capabilities
- Complete understanding of internal code and workings on any popular open source library will be highly appreciated
- Some record of contribution to any popular front end open source project is a big plus.
Skills that will help you succeed in this role:
- An ideal Senior Front End Engineer would have 3-6 years of experience in building highly scalable UI on the Web/Mobile.
- Highly skilled at building highly performant web applications using JavaScript, HTML and CSS including frameworks and tools such as React, Redux, Redux saga, Sass, Less etc.
- Ability to write testable, maintainable code that’s easy to understand.
- Experience in modern front-end build pipelines and tools.
- Ability to take complex problems and break them down into smaller tasks.
- An innate curiosity about how things work.
- Strong product and design sensibilities and an obsessive attention to detail.
- Excellent communication skills.
- Self-directed team player who thrives in a continually changing environment.
- We are looking for passionate, talented, and highly motivated hands-on Front End Developers with a creative edge, strong problem solving skills and strong development fundamentals.
Our client is an expert in education financing and counselling related to higher studies abroad. They help students to understand about scholarships in various colleges abroad, whether they are eligible and how to apply for such esteemed institutions. Their dedicated page enlists every scholarship available across the globe, apart from other facilities required by students like visa counselling, forex, accommodation, Peer contacts etc.
They also offer the best resources for exams like IELTS, TOEFL and GRE apart from organising webinars and events to connect with industry experts, alumni and fellow students - which helps to prepare for travels, loans and more. Partnered with the most prominent Banking and non-banking financiers, the team is led by FinTech-experienced IIT Kanpur alumni, passionate about offering sustainable financial offerings.
- Convincing them to apply for our education loan product
- Coordinating with bank officials and shepherd the application to approval
- Managing customers (students) and effect actual sales over the phone
- Explaining the features of our education loans to students- Answer student's queries over the phone
Desired Candidate Profile
- Excellent communication and negotiation skills
- Pleasing personality
- Good coordination skills
- Self motivated with high energy level
XMLESSENTIAL DUTIES AND RESPONSIBILITIES
Actively participate in the exchanging of ideas and information within the department
Participate in rollout of new business system integrations.
Serve as escalation point for system and troubleshooting issues, assist in resolving production issues.
Participate in or lead solution design sessions.
Ability to work effectively under pressure with changing priorities and tight deadlines
Provide technical advice, code reviews and assistance to other programmers.
Write complex integration solutions, optimized data extracts, updates and interfaces.
Interface with functional specialists to ensure solution design and integrity.
Devise sample input data to test accuracy of program.
Observe or runs test of program using sample or actual data, assist in user acceptance training.
Understand and embrace the global IT strategic direction
Adhere to all safety and health rules and regulations associated with this position and as directed by
superior.
Proactively organize verbal and written ideas clearly and use an appropriate business style
Be effective and consistent in providing regular updates to appropriate managers
Communication:
Ask questions; encourage input from team members
Able to work with and participate within a small multicultural professional team.
Provide regular updates to appropriate managers
Confer with reporting manager on complex or unusual situations
Maintain a thorough knowledge and in-depth field experience regarding emerging or job technologies
required to fulfill the job, this could include formal or self paced professional development. Participate in
the exchange of ideas and information within the department
Offer new ideas and suggestions for improvement. Identify and implement new practices and
processes that are “best in field”
Requirements:
KNOWLEDGE REQUIREMENTS
Experience in analysis, design, coding, and implementation of enterprise integration solutions.
Experience with webMethods components: Integration Server, Broker, Trading Networks, and SAP
Adapter. webMethods 10.x version preferred.
Experience with RosettaNet PIP’s and standards.
Experience with EDI Standards (ANSI X12) and AS2 protocols
Experience with XML/JSON and webservices (SOAP/REST).
Experience with PL/SQL.
Experience with FlatFile processing & SFTP
General understanding of scalability and high-availability systems.
Excellent communication/documentation skills
Experience in system administration a plus.
Experience with environment upgrading a plus (eg. version 9.X to 10.X)
EDUCATION & EXPERIENCE REQUIREMENTS
B.E./B.Tech/M.Tech/MCA
7 to 8 years experience in a relevant IT position OR equivalent external work experience
WORKING CONDITIONS
Location: Nodia
Travel requirements: Domestic and/or International, up to 10%.
Climate controlled office environment during normal business hours.
As a Sales Manager, you will be developing key customer relationships and providing simple /low-level tech troubleshooting to customers with the goal to keep customers satisfied with the business products.
- Carrying a target for each product : Building leads, making a pitch, presenting a proposal, following up
- Generating target revenue for all solutions /courses offered by the company.
- Devising new selling strategies and improving current sales processes.
- Building an instant connect with new customers and on boarding them onto the platform
- Supporting, responding, or escalating any issues, or red flags to the appropriate team
- Ensuring team achieves productivity and quality roster adherence
- Collaborating regularly with sales team to discuss best practices, business and market trends, and review qualification approach to maximize opportunities
- Continuously managing the performance and development of the team through proper coaching and feedback, development of sales skills, competitive positioning, motivation, goal setting and general direction
- Engaging with customers on a periodic basis to understand their feedback on the platform, what is going well, and what can improved
- Working towards avoiding last-minute surprises and potentially lose a customer / renewal
- Meticulously logging all interactions with customers onto the CRM platform in order to be completely transparent about the status of the customer relationship
What you need to have:
- 3-4 years of experience in Ed tech Sales with a proven history in managing a team
- Edtech Sales Experience is highly preferred
- Highly organized and able to multi-task
- Excellent communication and interpersonal skills
- Knowledge of customer success processes
- Patient and active listener
- Passion for service
- People Management and sales/customer service experience preferred
Job Overview
Concurrently managing projects with high complexity, varying budgets, differing durations, and multiple stakeholder involvement. Projects are medium to large in scope and budget. This includes projects that are budget and time constrained, and include IT equipment and hardware components, some of them being niche projects in healthcare domain. Responsible for many aspects of conducting the task(s) through the entire project life, with a focus on optimized solution provisioning, overall integration, multiple vendor management, and data security. Experience in healthcare industry is an added advantage though project management as well as full stack development experience is mandatory.
Responsibilities and Duties:
- Integrations: Responsible for system integration planning: API Management to connect with current infra and launching/planning new IT architecture. Such as LIS, RIS, PACS, CRM, Fareye, Acuity, GE AW, MWL, MPPS integrations.
- Process Improvement: Identify enhance and Implement IT platforms to optimize operational bottlenecks: such as Queue Management etc.
- Automations: Plan automation of manual tasks, such as integration of Pine Labs / PayTM EDC Machines with POS; Fujitsu PaperScan for Auto-digitization of Scanned Documents.
- Infra Management/Uptime Monitoring: Implementation of Organization wide SD-WAN and setting up protocol to manage network/bandwidth usage.
- Security/Firewalls: Implement organization wide Firewall (with SD-WAN), Implement Endpoint Security for All users.
- CRM Management: Maintenance of workflows in Call Centre
- Data Management: Excel expertise is a must for data corrections/ process
- Analytics: Responsible for Business Analytics and Process Management
- Website Monitoring/Implementations: Manage WPMUDEV (For WP Security) and evaluate a shift to Magento
- WAF Management: Manage and Plan Rules for Cloudflare, AWF and Fortinet Accounts.
- VPN Administration: Evaluate building an IP-SEC tunnel for enhanced security
- New project’s implementation
- Experience in Process Implementations
- Knowledge of AWS Infrastructure will be added advantage
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