Position: Call Quality Analyst
Key Responsibilities:
1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.
2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.
3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.
4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.
5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.
6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.
7. Customer feedback: Incorporate customer feedback into quality assessment processes
Qualifications:
• Bachelor's degree in a relevant field or equivalent work experience.
• Proven experience in quality analysis and call auditing, preferably in a customer service environment.
• Excellent communication skills, both written and verbal.
• Knowledge of relevant industry regulations and compliance standards.
• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).
call QA for Pune
language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)
Experience- 6months- 2yrs (BPO Voice also considerable)
Salary- 25k ctc location: Vimaan Nagar
call QA for Banglore/Jaipur
language- Hindi andEnglish (both)
Experience- 6months- 2yrs (BPO Voice also considerable)
Salary- 22k ctc LOCATION: HSR layout

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Job Advertisement: Junior Sales Associate
MAAZI Vietnam Co. Ltd.
Total positions available: 2
Location: North India (Delhi based) & East India (Kolkata based)
About Us:
Maazi Vietnam Co. Ltd. is a subsidiary of Maazi UK which was established in restaurant business since 2005, Maazi UK currently run 2 branches of restaurant in the Peak District in Derbyshire. Established in 2018, Maazi Vietnam Co. Ltd. has witnessed remarkable success under the leadership of Mr. Irfan Shabir and Aalhad Acharya. With existing restaurants in Ha Noi and Da Nang as well as ongoing projects in different cities in Vietnam, the company envisions becoming the leading Indian F&B brand in Vietnam and Southeast Asia.
Position Overview:
As a Junior Sales Associate, you will play a vital role in supporting the sales team and contributing to the company's growth objectives. You will have the opportunity to learn from seasoned professionals while gaining hands-on experience in sales and customer relations.
Responsibilities:
- Assist senior sales associates in promoting menu items and engaging with customers.
Learn and apply effective sales techniques to maximize revenue opportunities.
- Provide excellent customer service by addressing inquiries and assisting with orders.
- Collaborate with the sales team to achieve sales targets and objectives.
- Maintain accurate records of sales transactions and customer interactions.
- Stay updated on product knowledge and industry trends to better serve customers.
Requirements:
- Bachelor's degree in Business Administration or related field is a plus.
- Previous experience in sales or customer service is preferred. (Minimum 1 Year)
- Strong interpersonal and communication skills.
- Ability to work effectively in a team environment.
- Enthusiasm for learning and willingness to take on new challenges.
- Basic computer skills, including familiarity with MS Office applications.
- Fluency in both English and Hindi languages is preferred.
Benefits:
Competitive salary. (2-3 lakh per annum)
- Opportunities for career growth and advancement within the company.
- A supportive and collaborative work environment.
- Travel and Living support for work related travels.
About the job:
It’s not just a job but an opportunity to grow.
We are looking for frontend engineers to join our team where their responsibility will be to build, evolve and maintain user interfaces in a highly technical and rewarding environment.
We're Looking For Someone Who:
- Has a thorough understanding of modern JavaScript.
- Has strong experience and knowledge of React.js
- Has good experience with HTML/CSS
- Has working experience with Typescript
- Is independent, curious and smart.
- Loves building beautiful, reusable interfaces and learning new skills, languages, and frameworks
- Likes being part of a healthy team with fun people working on worthy challenges
To us, it doesn’t matter if you’re not highly proficient in all of the requirements. If you’re good at React with experience in JS, an unwavering learning attitude, a problem-solving mind, and an eye towards a higher career trajectory then we’ll be delighted to have you.
We will ensure that you have all the necessary tools and knowledge to work with the clients. And for this, we will provide the necessary tools to succeed with us and move forward leaps and bounds in your career.
Requirements:
- React.js: 2+ years of experience
- React Hooks: 2+ years of experience
- Javascript: 2+ years of experience (ES6+ recommended)
- HTML/CSS: 1+ years of experience(Knows ins/outs of CSS with responsive approach)
- GIT
- Redux
Nice to have:
- Node.js
- Material UI
- Mongo/SQL
- Swift
- MVVM
- API integration using JSON
- GIT, JIRA
- Ability to understand requirements
- Ready to mentor juniors
Key Accountabilities:
· Lead origination – conceptualize and develop implementable annual business plans to support growth of the Business Vertical / Organization. Meeting consultants, business influencers, EPC Contractors, OEMs.
· Locate or propose potential business deals by contacting potential partners; discover and explore opportunities including comprehensive evaluation of opportunities and undertaking feasibility studies. Joint meeting with Applications team to understand project requirement, customer expectations, propose practical solution. Regular follow up and closing the deal.
· Evaluate business potential and competition through continuous mapping of competing market players in terms of current business and new areas of business development.
· Develop negotiating strategies by studying – OEM price inputs, Competition, Client requirements, Our capabilities.
· Develop and nurture the BD team to work seamlessly with cross functional and business teams for achievement of desired results and timely submission of bids in the competitive bidding process.
· Establish, build and maintain an excellent network in Oil and Gas Sector Companies, PSUs, LSTK/EPC Contractors, liquid customers, and industry associations to acquire market information, sustain current business as well as develop/incubate new businesses for growth.
· Development of green field projects (Includes opportunities in D-O-N sector) and ensure adequate pipeline of projects/implementable ideas.
· Constantly scout for attractive M&A opportunities to grow the business inorganically, especially in the areas of our interests.
· Capture emerging O&M opportunities to retain the overall profitability for the business
· BE with additional qualifications, if any
At least 10 – 15 years’ experience in similar business.
Full Stack – Software Developer
About us
Villa Plus is UK's leading villa holiday tour operator, providing holiday makers the ability to book their own private villas across Europe. Customers have a choice of close to 2000 villas in 19 destinations with option of booking flights, car hire, transfers and travel insurance. Over the last 33 years Villa Plus has catered for holidays for nearly 200,000 customers and it manages about 50,000 bookings annually online.
Our digital platformhttp://www.villaplus.com/">, http://www.villaplus.com/">www.villaplus.com runs totally in Azure Cloud. A headless CMS platform is used for non-villa marketing content. Ash software is value-added partner and technical arm of Villa Plus which aims at delivering delightful experience to customers.
Qualification
- Bachelor / Masters degree in Computer Science or Computer Engineering
A good team player with expertise working as part of Agile teams. Hands-on experience in practicing Scrum, XP and Kanban. Hands-on experience in Microsoft .NET technology stack is a must
- Strong hands-on experience in web development using ASP.NET MVC and C#
- Usage of SQL and no SQL databases
- Hands on experience in test-driven development and DevOps practices
- Understanding and following OOAD, SOLID principles using C#
- Well-versed with pair-programming
- Working on solutions hosted in cloud environments (Azure or AWS)
- Implementation of continuous delivery processes
- Usage of Git
The following would be beneficial:
- Understanding of behavior-driven development and domain-driven design
- Experience in :
- .Net core, Web API
- Scripting Languages like JavaScript
- Frontend: Angular7
- Automating business processes
- Integration with 3rd party systems
- Content management
About [24]7.ai
[24]7.ai uses artificial intelligence, human insight, and deep vertical expertise to produce personalized, consistent, and satisfying customer experiences. The company's advanced conversational AI platform, combined with more than 20 years of contact center operational expertise, empowers the world's largest and most recognizable brands to deliver natural, frictionless conversations across all digital and voice channels. For more information, visit http://www.247.ai/">http://www.247.ai.
The Marketing Web Developer is part of [24]7.ai’s Marketing team. You will need to work collaboratively with local team members and others located in Bangalore and Toronto. This resource will be fully responsible for developing and maintaining the 247.ai website so they should be skilled in Drupal 9, HTML5, CSS, JS, Bootstrap, SASS, and possess hands-on experience with Drupal front-end theming, Integration, page development.
Areas of Responsibility
- Technical consultation and development of new pages / templates / modules in Acquia Drupal.
- Add/modify content, scripts, code, UI, modules, media etc. as per [24]7.ai Marketing and Acquia Web guidelines.
- Maintaining database, file system, dev, staging and production environments on Acquia Cloud as per [24]7.ai Marketing & Acquia guidelines.
- Check and apply Drupal security updates/patches as and when available on Drupal.org.
- Support [24]7.ai Web projects and go live/cutover activities.
- Liaise with [24]7.ai Marketing and our Acquia TAM to consult/fix issues that impact the website, and to ensure performance and availability.
- Skilled with SQL database management – from SQL to table manipulation.
- Manages all technical aspects of the CMS and Acquia development environments.
- Performance tuning, broken link fixes and implement SEO technical audits as provided by our SEO vendor.
- Uptime monitoring.
- Project ticketing (for internal tracking).
- 24x7 Emergency support.
Key Competencies
- Full-stack Drupal developer with expertise on Drupal 8 and 9 is required
- 3+ years of experience planning and implementing web projects
- Bachelor and Master Engineering degrees
- Languages: PHP, C, C#, Java, HTML5, CSS, SaaS, JavaScript
- Databases: MYSQL, Oracle
- Operating System: Linux/Abuntu, Windows
- Libraries: JQuery, Angular JS, Bootstrap
- Server side technologies: J2EE, ASP.net, JSP, Apache Solr, Apache
- Source control: SVN, Git, Github
- Must have excellent attention to detail and create clean, organized code as well as document modifications.
- Excellent problem solving and debugging skills.
- Knowledge of web performance optimization techniques.
- Knowledge of web vulnerability prevention methods.
- Experience working with cross-functional teams and receiving feedback from all levels. Work hours are shifted to overlap 2-3 hours with US Pacific Time zone as needed.
- Excellent written and verbal communication skills required.
- Ability to work within a rapidly changing environment, multi-task and prioritize.
- Must be innovative, self-driven, motivated, organized and detail-oriented
- Exhibit a high level of individual initiative.
Job Responsibility => Single-handedly take over further development and scaling of the app
Growth Possibility => Very high
Joining => Immediate
An excellent opportunity for a Sales expert to join a Education Technology start-up.
- Initiating phone conversations with parents & brief them about the product
- Develop new business with constant communication through channels like Email, Whatsapp, SMS, calls
- Intensely following up with the prospects and closing the sales within the sales cycle
- Meet weekly & monthly sales targets
- Updating & maintaining MIS reports keeping track of factors like conversion factor, Average revenue generated per lead, Average revenue per sale, etc
Requirements
Skills Required:
- Result driven: Drive to meet targets, follow up proactively and persevere in the face of obstacles
- Good grip on English language
- Ability to work independently and proactively in a dynamic environment
Key Qualifications:
- Graduate in any stream
- Minimum 2+ years work experience in tele selling digital products
Benefits
Practix is an app that helps kids do self study. With Practix students can revise and practice Math and Science on their own everyday for duration set by their parents and get rewarded for their learning efforts.
It's an e-learning product by Propellum Infotech Pvt Limited, the makers of India's most widely used app for schools.
Kindly go through following Play Store link:
https://play.google.com/store/apps/details?id=com.pebstone.practix" target="_blank">https://play.google.com/store/apps/details?id=com.pebstone.practix
https://www.practix.in/" target="_blank">https://www.practix.in/







