Position: Call Quality Analyst
Key Responsibilities:
1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.
2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.
3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.
4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.
5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.
6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.
7. Customer feedback: Incorporate customer feedback into quality assessment processes
Qualifications:
• Bachelor's degree in a relevant field or equivalent work experience.
• Proven experience in quality analysis and call auditing, preferably in a customer service environment.
• Excellent communication skills, both written and verbal.
• Knowledge of relevant industry regulations and compliance standards.
• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).
call QA for Pune
language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)
Experience- 6months- 2yrs (BPO Voice also considerable)
Salary- 25k ctc location: Vimaan Nagar
call QA for Banglore/Jaipur
language- Hindi andEnglish (both)
Experience- 6months- 2yrs (BPO Voice also considerable)
Salary- 22k ctc LOCATION: HSR layout

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Name of the Position |
Subject Matter Expert - MATHS |
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No. Required |
2-3 |
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Gender |
Female / Male |
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Age group |
25-30 |
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Area of Residence |
Delhi-NCR, Preferably Gurgaon region |
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Qualification |
MA/MSc. ( MATHEMATICS) |
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Skills Reqd. |
1.content development for |
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Work Experience |
Min. 2 years ( Freshers can also apply) |
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Salary |
INR 25 - 30K ( subject to |
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Selection Criteria |
Objective type written test |
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Joining Time |
Immediate |
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Location of Work |
Gurgaon |
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Work Timings |
9:00 AM to 5:30 PM |
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Through next-generation technologies and world-class design, we help brands like
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Qualification – B.Tech/M.Tech/MCA (IT/Computer Science)
Years of Exp – 9+
Work from Home Related
Given the current situation it is expected that working from home for extended periods
is a reality that continues for many months. You must be able to fulfill the following
requirements:
• You must have a high-speed broadband connection and must be able to
provide evidence of it
• You must have a proper working environment at home, like a desk, chair and any
other required infrastructure
• You must be able to and willing to attend video calls as part of your workday
Job Perks
• Awesome work environment and opportunity to work with great minds
• Work in fun teams on projects that impacts millions of people
• 100% reimbursement for all job/growth related courses you complete in Udemy











