Position: Call Quality Analyst
Key Responsibilities:
1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.
2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.
3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.
4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.
5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.
6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.
7. Customer feedback: Incorporate customer feedback into quality assessment processes
Qualifications:
• Bachelor's degree in a relevant field or equivalent work experience.
• Proven experience in quality analysis and call auditing, preferably in a customer service environment.
• Excellent communication skills, both written and verbal.
• Knowledge of relevant industry regulations and compliance standards.
• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).
call QA for Pune
language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)
Experience- 6months- 2yrs (BPO Voice also considerable)
Salary- 25k ctc location: Vimaan Nagar
call QA for Banglore/Jaipur
language- Hindi andEnglish (both)
Experience- 6months- 2yrs (BPO Voice also considerable)
Salary- 22k ctc LOCATION: HSR layout

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We are a team of problem-solvers, strategists, and creative thinkers who thrive on crafting experiences that are functional, emotionally engaging, and rooted in real-world impact.
Key Responsibilities:
We’re looking for a UX/UI Designer with 2-3 years of hands-on experience in crafting intuitive, scalable, and delightful digital products. The ideal candidate is confident with tools like Figma, has worked in a fast-paced environment (agency/startup), and is comfortable with both collaboration and ownership.
- Design wireframes, user flows, and high-fidelity UI for SaaS platforms, B2B dashboards, and consumer-facing applications.
- Collaborate closely with senior designers, developers, and PMs (including IIT alumni) to shape end-to-end product journeys.
- Conduct user research, competitor analysis, and usability testing to inform design decisions.
- Create, maintain, and evolve design systems and reusable UI components.
- Work with developers to ensure seamless design handoffs and pixel-perfect implementation.
- Present ideas and design solutions confidently to internal stakeholders and external clients.
- Stay up to date with UI trends, frameworks, and new design tools.
Job Requirements:
- 2-3 years of experience in UX/UI design, ideally in a design agency or tech product company.
- Proficiency in Figma (components, auto-layout, prototyping).
- Strong understanding of typography, color theory, grid systems, and responsive design.
- Portfolio demonstrating real-world projects and design thinking process.
- Familiarity with tools like Adobe XD, Sketch, InVision, Overflow — animation skills are a bonus.
- Excellent written and verbal communication in English.
- Collaborative attitude, willingness to take feedback, and a growth mindset.
Location: Remote; Geography restricted to India
Type: Full-time or Part-time Contract Work
Fluent Language Skills Required: English & Hindi. Native-level fluency in English and Hindi is required for this position.
Why This Role Exists
At Mercor, we believe the safest AI is the one that’s already been attacked — by us. We are assembling a red team for this project - human data experts who probe AI models with adversarial inputs, surface vulnerabilities, and generate the red team data that makes AI safer for our customers.
This project involves reviewing AI outputs that touch on sensitive topics such as bias, misinformation, or harmful behaviors. All work is text-based, and participation in higher-sensitivity projects is optional and supported by clear guidelines and wellness resources. Before being exposed to any content, the topics will be clearly communicated.
What You’ll Do
- Red team conversational AI models and agents: jailbreaks, prompt injections, misuse cases, bias exploitation, multi-turn manipulation
- Generate high-quality human data: annotate failures, classify vulnerabilities, and flag systemic risks
- Apply structure: follow taxonomies, benchmarks, and playbooks to keep testing consistent
- Document reproducibly: produce reports, datasets, and attack cases customers can act on
Who You Are
- You bring prior red teaming experience (AI adversarial work, cybersecurity, socio-technical probing)
- You’re curious and adversarial: you instinctively push systems to breaking points
- You’re structured: you use frameworks or benchmarks, not just random hacks
- You’re communicative: you explain risks clearly to technical and non-technical stakeholders
- You’re adaptable: thrive on moving across projects and customers
Nice-to-Have Specialties
- Adversarial ML: jailbreak datasets, prompt injection, RLHF/DPO attacks, model extraction
- Cybersecurity: penetration testing, exploit development, reverse engineering
- Socio-technical risk: harassment/disinfo probing, abuse analysis, conversational AI testing
- Creative probing: psychology, acting, writing for unconventional adversarial thinking
What Success Looks Like
- You uncover vulnerabilities automated tests miss
- You deliver reproducible artifacts that strengthen customer AI systems
- Evaluation coverage expands: more scenarios tested, fewer surprises in production
- Mercor customers trust the safety of their AI because you’ve already probed it like an adversary
Why Join Mercor
- Build experience in human data-driven AI red teaming at the frontier of safety
- Play a direct role in making AI systems more robust, safe, and trustworthy
The contract rate for this project will be aligned with the level of expertise required, the sensitivity of the material, and the scope of work. Competitive rates commensurate with experience.
Essential Skills (Two top
skills)
Java 8
AWS – ECS, SQS
B) Other Information
Educational
Qualifications
Graduate
Experience Mid-level (5+)
Minimum Qualifications:
Java 8 bases web application developer
hands on experience with writing sql queries (RDS)
AWS knowledge like ECS, SQS;
understands CICD and git
webserver – tomcat
uses best practice for code quality, static & dynamic
security scans
Bachelor’s in computer science/Information
Technology or related field
Outstanding at triage or analysis of situations for
production support
Excel with on time delivery with minimal direction
Effective verbal and written communicator
Effective participant of requirements gathering
requirements analysis
Position: SRE/ DevOps
Experience: 6-10 Years
Location: Bengaluru/Mangalore
CodeCraft Technologies is a multi-award-winning creative engineering company offering design and technology solutions on mobile, web and cloud platforms.
We are seeking a highly skilled and motivated Site Reliability Engineer (SRE) to join our dynamic team. As an SRE, you will play a crucial role in ensuring the reliability, availability, and performance of our systems and applications. You will work closely with the development team to build and maintain scalable infrastructure, implement best practices in CI/CD, and contribute to the overall stability of our technology stack.
Roles and Responsibilities:
· CI/CD and DevOps:
o Implement and maintain robust Continuous Integration/Continuous Deployment (CI/CD) pipelines to ensure efficient and reliable software delivery.
o Collaborate with development teams to integrate DevOps principles into the software development lifecycle.
o Experience with pipelines such as Github actions, GitLab, Azure DevOps,CircleCI is a plus.
· Test Automation:
o Develop and maintain automated testing frameworks to validate system functionality, performance, and reliability.
o Collaborate with QA teams to enhance test coverage and improve overall testing efficiency.
· Logging/Monitoring:
o Design, implement, and manage logging and monitoring solutions to proactively identify and address potential issues.
o Respond to incidents and alerts to ensure system uptime and performance.
· Infrastructure as Code (IaC):
o Utilize Terraform (or other tools) to define and manage infrastructure as code, ensuring scalability, security, and consistency across environments.
· Elastic Stack:
o Implement and manage Elastic Stack (ELK) for log and data analysis to gain insights into system performance and troubleshoot issues effectively.
· Cloud Platforms:
o Work with cloud platforms such as AWS, GCP, and Azure to deploy and manage scalable and resilient infrastructure.
o Optimize cloud resources for cost efficiency and performance.
· Vulnerability Management:
o Conduct regular vulnerability assessments and implement measures to address and remediate identified vulnerabilities.
o Collaborate with security teams to ensure a robust security posture.
· Security Assessment:
o Perform security assessments and audits to identify and address potential security risks.
o Implement security best practices and stay current with industry trends and emerging threats.
o Experience with tools such as GCP Security Command Center, and AWS Security Hub is a plus.
· Third-Party Hardware Providers:
o Collaborate with third-party hardware providers to integrate and support hardware components within the infrastructure.
Desired Profile:
· The candidate should be willing to work in the EST time zone, i.e. from 6 PM to 2 AM.
· Excellent communication and interpersonal skills
· Bachelor’s Degree
· Certifications related to this field shall be an added advantage.
- Candidate must have excellent verbal and written communication skills.
- Experienced candidates should have knowledge about all the portals like Upwork etc.
- Candidate should be able to find new clients, get deals finalized, and coordinate with the technical team on deliverables.
- Fresher candidates must have the zeal to learn things and have a quick learning ability.
- Responsible for finding and retaining clients.
- Manage the end-to-end bid process.
- Understand and resolve complex technical, strategic, and business issues.
- Drive continuous improvement, through post-bid reviews, both internally and with customers.
Magassians is looking for a passionate backend engineer. It will be expected from you to build pragmatic solutions on mission-critical initiatives. If you know your stuff, see the beauty in code, have knowledge in depth and breadth, advocate best practices, and love to work with distributed systems, then this is an ideal position for you.
You will be responsible for:
- Designing the architecture of the core platforms of Magna5's products.
- Spend the majority of your time writing and reviewing code.
- Work with the team in defining the timelines for the deliverables
- Share knowledge with peers through brown bags and meetups
We are looking for:
- 3 -5 years of overall software development experience
- 1 year of Go programming experience
- Expertise working on SQL and No-SQL databases
- Experience using HTTP and AMQP transport mediums and streaming technologies like Kafka and NATS-Streaming
- Inner-drive to take the team to the next level in a fast-paced environment
Interview Process:
Our interview process is short and straightforward, with three rounds.
- Code - The first thing we look at is your ability to write code and tests. If you can share something, we can take a look great. Otherwise, we will send you an assignment.
- Technical Round - We schedule a technical round that can go up to 2 hours, where we have technical discussions plus remote pairing sessions.
- Culture Fit & Compensation - We double-check the potential team member is a culture fit. Culture fit is as important to us as writing code. Once we know that you are a great fit, we discuss and finalize numbers on the same call. You will have three days to take up the offer.
➢ Design and develop core server side components for our consumer facing site
as well as for fulfillment and inventory logistics
➢ Prototype new ideas
Experience / Skills Required:
➢ B.Tech or advanced degree in Computer Science with 8-12 years of progressive industry
experience
➢ Strong experience with Python development and Django framework or NodeJS required
➢ Strong experience with JavaScript , HTML, CSS, AJAX and JSON
➢ Strong experience with building reusable server components
➢ Strong experience with WebServices, XML, REST interfaces
➢ Strong experience with object oriented programming
➢ Strong experience with backend performance optimization and algorithms
➢ Strong experience with SQL, RDBMS, data modeling and MySQL, Oracle or other RDBMS
➢ Strong leadership / technology mentoring skills a must. Ability to do code and design reviews is a
key part of this role.
➢ Experience with Microservices / Distributed event based architectures desired.
➢ Deep experience with Linux based development and deployment architectures.
➢ Experience with database query tuning.
➢ Experience with cloud platforms such as AWS is a great plus
➢ Experience with frameworks such as Angular / React JS is a great plus
➢ Awareness of and experience with reactive programming is a plus
➢ Experience with Ecommerce/Consumer facing applications serving a large volume of users is a
great plus.
➢ Exposure to technologies like Kafka, Redis, Spark, Kinesis, Solr, ElasticSearch etc is a plus.
➢ Experience with NoSQL or BigData is a great plus
➢ Hands on Full Stack experience desired.
➢ Must be adept at experimenting with new technologies
➢ Must have excellent communication (verbal & written), interpersonal, leadership, and problem
solving skills
➢ Must be able to work independently and enjoy working at a fast paced start-up environmen
About:
Pangolin is a brand consultancy and creative agency. We help companies create positive change in the world by raising awareness through branding and inspiring through storytelling. We’re growing our team of creatives and strategists. Join us if you’re craving work that makes a real difference in the world, and a work culture that allows you to have a balanced life.
Role:
B2B Social Media Expert
Description:
Are you intimately familiar with the LinkedIn algorithm? Do you specialize in growing brand following on Twitter? Are you proficient in defining and executing social media strategies for Quora, Reddit, Instagram, and Facebook? We’re looking for an expert with a solid understanding of how each social media channel works and how to optimize content so that it is engaging. As the B2B Digital Marketing Specialist, you will also be responsible for organizing and producing content that follows our clients’ brand guidelines.
Competencies:
- Consistent and self-driven to learn about social media platforms and trends.
- Strong creative storytelling skills with a focus on visual and content aesthetics.
Skills:
- Working knowledge of SMM tools like Hootsuite, Moz, Loomly, etc.
- Working knowledge of design applications like Adobe Suite, Canva, etc., and other video editing tools.
- Adept at digital tools like Facebook Insights, Twitter Analytics, Google Analytics/Google Ad Manager.
- Adept at communicating in a professional, but unique social media “voice” for each client; directly aligned with the clients’ thought leadership and content platform.
Experience:
- Demonstrable B2B social networking experience and social analytics tools.
- Experience in managing multiple digital marketing campaigns with the ability to analyze and make recommendations on performance.
- Strong understanding of social media KPIs, keyword optimization tools, and social media algorithms.
Location and Type:
Remote, Full-time
Evaluation:
Portfolios will be checked for expertise in the B2B domain. Please share only case studies of growth where the strategy and execution were owned end-to-end by you. Shortlisting will be followed by a video interview.








