Position: Call Quality Analyst
Key Responsibilities:
1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.
2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.
3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.
4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.
5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.
6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.
7. Customer feedback: Incorporate customer feedback into quality assessment processes
Qualifications:
• Bachelor's degree in a relevant field or equivalent work experience.
• Proven experience in quality analysis and call auditing, preferably in a customer service environment.
• Excellent communication skills, both written and verbal.
• Knowledge of relevant industry regulations and compliance standards.
• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).
call QA for Pune
language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)
Experience- 6months- 2yrs (BPO Voice also considerable)
Salary- 25k ctc location: Vimaan Nagar
call QA for Banglore/Jaipur
language- Hindi andEnglish (both)
Experience- 6months- 2yrs (BPO Voice also considerable)
Salary- 22k ctc LOCATION: HSR layout
Shubham Vishwakarma
Full Stack Developer - Averlon
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Hello Candidate,
Hope you're doing well!
We have an exciting opening for the Field Sales Executive role at Miror, offering strong growth potential and a dynamic work environment.
If you're interested or know someone who might be, feel free to reach via job posting
Looking forward to connecting!
About Miror
Miror is India’s leading FemTech platform transforming how women experience peri-menopause and menopause. In just a year, we’ve built India’s largest menopause-focused WhatsApp community, partnered with the National Health Mission and the Indian Menopause Society, and launched category-defining nutraceutical products and digital health services. Our app blends science and technology—offering personalized care pathways, symptom tracking, diagnostic links, games, AI-powered chat, expert consultations, and more. We're proud recipients of the Innovation in Menopause Care award at the Global Women’s Health Innovation Conference 2024 and are rapidly scaling toward our $1B+ vision. Learn more: miror.in
Job Description:
Field Sales Executive
Experience Required:
· Minimum 2 years in relevant industry (FemTech, Healthcare, Wellness, Pharma required)
Key Responsibilities:-
· Conduct direct field sales and product demos to potential customers.- Visit clinics, pharmacies, wellness centres, and residential areas as per assigned territory
· Achieve monthly sales targets and growth KPIs.
· Build and maintain strong customer relationships.
· Collect market intelligence and customer feedback to improve sales strategies
· Submit daily/weekly reports to the Sales Manager
· Ensure proper product placement and branding visibility.
Requirements
· Minimum 2 years of field sales experience in relevant industries (FemTech, HealthTech, Wellness, Pharma)
· Excellent communication and interpersonal skills.
· Self-motivated and target-driven.- Must own a personal two-wheeler with a valid driving license.- Comfortable with daily field visits and travel across assigned locations
· Basic understanding of digital tools like WhatsApp, Excel, or CRM apps is a plus.
Perks & Benefits
· Competitive salary + incentives
· Fuel allowance
· Performance-based growth opportunities
· Training and product knowledge support
• Oversee lifecycle marketing strategies which identify valuable consumers and opportunities and ensure error free continuous implementation
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• Create and continually refine email strategy to increase acquisition, retention (CLV) and subscription rates
• Manage external agency and multiple vendor relationships related to CRM, personalised consumer marketing and database management
• Serve as a CRM business intelligence leader, utilizing analytics to drive customer-centric action plans
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Digital Activation / DMP
• Develop audience segments by applying CRM learnings
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• Provide support in measurement and analysis of precision media campaigns
Qualifications
• 2-8 years CRM and/or Direct Marketing experience, preferably in a Retail, CPG or ecommerce industry
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• Creative thinking and exceptional analytical skills; experience conducting CRM campaign analytics and consumer research to inform marketing decisions
Candidate should be from Freight / Logistics
Role Requirement:
Experience with General Accounting, GST, TDS, MIS & Audit.
Job Description:
- Handling the Cash and bank transactions, Bank reconciliation, Air Line payments, Air IATA payments.
- Effectively manage the accounts Payable & Receivables.
- Checking the Job profitability, Weekly Loss Box, MIS reports.
- GST IMS, all statutory payments, attend internal and external audit queries.
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iOS App Development
Objective C
SwiftAbout Hive
Hive is the leading provider of cloud-based AI solutions for content understanding, trusted by the world’s largest, fastest-growing, and most innovative organizations. The company empowers developers with a portfolio of best-in-class, pre-trained AI models, serving billions of customer API requests every month. Hive also offers turnkey software applications powered by proprietary AI models and datasets, enabling breakthrough use cases across industries. Together, Hive’s solutions are transforming content moderation, brand protection, sponsorship measurement, context-based ad targeting, and more.
Hive has raised over $120M in capital from leading investors, including General Catalyst, 8VC, Glynn Capital, Bain & Company, Visa Ventures, and others. We have over 250 employees globally in our San Francisco, Seattle, and Delhi offices. Please reach out if you are interested in joining the future of AI!
About Role
In order to execute our vision, we need to grow our team of best-in-class engineers. The ideal candidate is an experienced iOS Developer with demonstrated leadership and technical skills. You are receptive to feedback and an open collaborator who prioritizes team success. You are constantly learning, and using new tools and technology to broaden your skill set as a developer. You care deeply about the user experience and refuse to ship a product that is mediocre for our users.
Responsibilities
- Maintain a clean and extensible code base
- Take ownership of whole projects on your own, but also willing to be a contributing member of your iOS development team as a whole
- Work across disciplines with team members from front-end, backend, design, and product to ship features
- Help maintain our shared internal frameworks and create some of your own
- Actively participate in product decisions, ensuring we set reasonable development deadlines and create quality user experiences
- Build components the entire team can use across apps
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Requirements
- You have an undergraduate degree or graduate degree in computer science or a similar technical field from a top university
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- You have mastery of Swift and Objective-C (objective-c experience is plus but not strictly necessary)
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- You are a team player - no job is too small, or too big!
Who We Are
We are a group of ambitious individuals who are passionate about creating a revolutionary AI company. At Hive, you will have a steep learning curve and an opportunity to contribute to one of the fastest-growing AI start-ups in San Francisco. The work you do here will have a noticeable and direct impact on the development of the company.
Thank you for your interest in Hive and we hope to meet you soon!
Our client is a unique SaaS-based platform, that helps business travelers get personalized travel itineraries. This gives companies and their employees access to enjoy cost-effective, convenient and rewarding travel options. While most of the other companies provide offline solutions, our client uses state-of-art technology and AI-based solutions to offer cheaper booking options, and other offers that cover end-to-end corporate travel and hotel bookings.
Based out of Bangalore, with a young and raring team of marketing and engineering experts, spread across various cities, this 2-year old startup aims at becoming an integrated travel management company that works as a smart travel assistant. Their platform addresses travel issues for a gamut of customers ranging from large corporate with thousands of employees to other startups.
- Driving the go-to-market strategy for company's ever-evolving product. You would be the in setting the GTM strategy for different markets and ensuring their flawless execution
- Understanding new markets, customer personas, geographies, products and competition and delivering actionable intelligence to the product, sales and other departments to maintain our competitive edge
- Engaging with partners, sales team and influencers to drive awareness and product demand. This will include collateral development, marketing events, and digital marketing activities.
- Collaborating with the marketing team to deliver high quality, high performing campaigns, assets, and activities that generates sales, and builds market share
- Owning Customer Marketing activities to continually educate our users about the product and company to increase user engagement, product adoption and retention
- Measuring the results/ metrics of marketing activities to enable data driven decisions on future marketing campaigns
- At-least 5 years of dedicated b2b SaaS product marketing experience with 2 years as a manager.
- Prior experience marketing to executives, directors and managers in enterprise domain (Prior experience Marketing to CFO will be a bonus)
- A growth mindset and passionate about building things from the ground up, strong sense of ownership and a ‘lets-get-it-done’ attitude
- Ability to interact with senior leadership, Engineering, Product Management teams
- Good understanding of tools of the trade, i.e. SEO, SEM, sponsored content, account-based marketing, excellent communication skills, marketing analytics
- Strong attention to detail and ability to handle multiple activities simultaneously
- Having experience of US region is an added advantage
Responsibilities
- Develop a growth strategy focused both on financial gain and customer satisfaction
- Conduct research to identify new markets and customer needs
- Arrange business meetings with prospective clients
- Bidding on different portal (Like, Upwork, Guru, Freelancers etc)
- Promote the company’s products/services addressing or predicting clients’ objectives
- Prepare sales contracts ensuring adherence to law-established rules and guidelines
- Keep records of sales, revenue, invoices etc.
- Provide trustworthy feedback and after-sales support
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Requirements
- Proven working experience as a business development manager
- Proven sales track record
- Experience in customer support is a plus
- Proficiency in MS Office
- Proficiency in English
- Market knowledge
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- Ability to build rapport
- Time management and planning skills
Java
Spring BootAbout Mobiquity
Founded in 2011, Mobiquity provides end-to-end omnichannel digital consulting services to leading B2B and B2C brands (HealthCare, Banking, IoT, Big Data, and cutting edge Web & Mobile Applications). With over 750 employees spread across the USA, Europe, and India, 40 different nationalities combined; we create compelling digital experiences to help our clients create the best human-centric products. Our key competencies include Strategy, Design, Product Engineering, Analytics, and Cloud Services. Each day, 50 million users interact with our solutions.
Our teams are inspired by technology but it doesn’t rule them. We love to learn, we are curious by nature and driven to make a mark. Working at Mobiquity means that sometimes you’ll be working outside your comfort zone, and you’ll work with smart people, possibly some that are even smarter than you. We value people that judge their success by the success of the team and the happiness of customers.
We’re also proud to be an Amazon Web Services (AWS) Premier Consulting Partner. What you’ll be doing
- Work across multiple projects (sometimes also at customer side)
- Be a good team player
- Involve fully in hands-on development: using Java as the main programming language, plus Spring, Hibernate and other open source technologies
- Coach less experienced team members
- Know the importance of code quality and can apply properly the methodologies, such as TDD, Agile..
What it takes to excel in this role
- Java 11, JUnit, Spring, Hibernate, JDBC, Restful Services (Jersey or Spring MVC), ActiveMQ• Experience with at least one or two databases, such as MySql, PostgreSQL or Oracle• Experience with Microservices
- Test frameworks for TDD
- Fluent in English
Bonus
- Experience with integration frameworks such as Apache Camel or Mule
- Test frameworks for BDD
- Docker and Kubernetes
- Experience with Software Security
- NoSql Databases, such as Redis or Cassandra
- Experience with AWS
And if you have a passion for technology, then we’re looking for you!
JavaSpring BootAbout Card91
Card91 is simplifying business payments by providing a plug and play issuance infrastructure to businesses for domestic and cross-border payments. Our full stack platform enables businesses to gain control and visibility into their payment flows, controlling the entire payment lifecycle from onboarding, to issuance, to transaction and data reconciliation. The platform aims to provide holistic solutions around payment issuance and distribution management. Our deep focus in payments will help us in bringing new issuance formats as well as technologies to businesses.
The company has been founded by seasoned technology entrepreneurs who have founded successful companies like Myntra, Mastiff Tech earlier. Headquartered in Bangalore, with presence in Mumbai and NCR, Card91 aims to disrupt the payment infrastructure space in the issuer-processor segment.
About the role
Our core issuance and processing system runs on Java. This system is responsible for powering the card issuance and management user experience as well. We are using Spring Boot stack for building our services.
The issuance backend team will be a small team of 2-4 developers, with a meaty responsibility to bring the user experience to life. It will be a hands-on role where every member of the team enjoys writing high quality code, and thrives on each other's experience.
If the following broad attributes sound like you, we would love to talk to you
-
4-6 years experience in backend services in Java.
-
Strong understanding of relational databases.
-
Ability to develop clean data models for complex problem domains.
-
Pragmatic approach to architecture and design - knowing when it is ok to deviate from
said best practices in the interest of practicality.
-
Above average writing and communication skills in English. Enjoy writing crisp and understandable documentation.
Why you should join
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You enjoy working in smaller teams. We are a startup, and we believe that smaller teams are a super-power. There is lesser management overhead, and more talk about the work that matters.
-
You care about end-user and developer experience - and how the backend impacts that. Working backwards from what the user experience demands, rather than giving up to the path of least resistance.
-
We pay well (above market average). We are sufficiently capitalised by some prestigious investors in the Fintech space and we are looking at the long game. It is a fun and exhilarating journey ahead and we look forward to having some great team mates!
JenkinsJava- CI/CD
- Using tools like Git, Bitbucket, Jenkins, SonarCube, etc.
- Understand Agile Values & Principles
- Knowledge of the DevOps methodology / should have worked on projects in a DevOps environment
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- Design, develop, document, and maintain manual test cases and automated test scripts.
- Actively contribute in the day-to-day planning, design, execution, and reporting of manual test cases and automated test scripts
- Follows software engineering principals in development of automation, manual test cases, software tools, and SQL
- Understand and apply test-driven design concepts to test and debug automated solutions or manual test executions and software utilities developed by self and others
- Deliver accurate and maintainable code for test automation and software utilities
- Experience and desire to work in a Global delivery environment
- Proficient in Speaking, Reading and Writing English
- Should be able to take ownership of meetings, communicate thoughts clearly/concisely and push back whenever required
- Should be able to instruct and guide teams
Adobe Illustrator
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon