Position: Call Quality Analyst
Key Responsibilities:
1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.
2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.
3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.
4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.
5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.
6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.
7. Customer feedback: Incorporate customer feedback into quality assessment processes
Qualifications:
• Bachelor's degree in a relevant field or equivalent work experience.
• Proven experience in quality analysis and call auditing, preferably in a customer service environment.
• Excellent communication skills, both written and verbal.
• Knowledge of relevant industry regulations and compliance standards.
• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).
call QA for Pune
language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)
Experience- 6months- 2yrs (BPO Voice also considerable)
Salary- 25k ctc location: Vimaan Nagar
call QA for Banglore/Jaipur
language- Hindi andEnglish (both)
Experience- 6months- 2yrs (BPO Voice also considerable)
Salary- 22k ctc LOCATION: HSR layout

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Ideal Candidate
Industry Experience: Proven experience in Auto-Tech companies or similar sectors.
Product Expertise: Demonstrated success in scaling products and improving user retention.
Technical Skills: Strong command of data analytics, Google Analytics, and UX design principles.
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3+ years of Experience in software Design and development and familiar with technologies - Java, Java-J2EE, Spring Boot, Hibernate, Ajax, REST API, Micro services etc.
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Working knowledge of JVM internals
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Working knowledge of any database (MySQL or HSQLDB)
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Working knowledge of No-SQL database (Mongo or Dynamo DB)
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Working experience with messaging (JMS/RabbitMQ)
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R & D on new advanced cloud-based technologies in a test-driven agile development.
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Knowledge in designing and architecting systems with high scalability and performance requirements.
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Ability to understand infrastructure for performance evaluation and reporting of cloud-based services, namely AWS
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knowledge of key AWS services like EC2, S3, Lambda, CloudWatch etc.
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Certification on AWS Fundamendals
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Excellent communication skills
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ability to effectively articulate technical challenges and solutions
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skilled in interfacing with internal and external technical resources
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jumpingMinds (jM) is a Mental Health Tech startup leveraging the power of community and technology to disrupt the growing global Mental Health & Wellness industry. It's a first-of-its-kind anonymous safe space designed to instantly make someone under stress feel better through personalized intelligent solutions.
We have consistently seen that ~70% of jM users feel better after just one conversation. We launched the product ~18 months ago, and have received an amazing response with over 700k+ community and better than Best In Class metrics across the board. And to top that, we have been awarded 10+ times, out of which we have been recognized by Google five times already!
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Requirements :
- BS/MS degree in Computer Science, Engineering, or a related subject
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- Prior experience in Team Management
- Backend or Full-Stack experience in a work setting or classroom-setting.
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Why should an employee join ?
We offer a competitive salary, flexible working hours, and opportunities for professional growth and advancement.


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SoftwareSuggest & CallHippo requires language geeks who can write attractive tech content. The only qualification is the command over language and if you are experienced than it is the cherry on the top!
You can work from your location.
Experience:- 3Years+
Should Possess following skills:
- Excellent verbal and written communication skills
- Understanding of web publishing requirements
- Expertise in social media platforms
- Ability to write, rephrase and modify unique contents
Should be good at:
- Writing web content for website/ portals from scratch
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About the job
IndiaMART is offering an exciting Work from Home opportunity for Returning to Work Mothers/Females.
We are hiring #part-time #associate having #remote location who will assist IndiaMART’s buyers over call. You will be required to verify information from the buyer and update the same on the portal.
It is a #non-sales process but a #voice based calling process. You are expected to work a minimum of 4hrs a day.
All you need is good verbal #communication skills, laptop/desktop and broadband internet connection and above all, zeal to work.
An average associate working 8 hours a day earns about rupees 15,000/- to 25,000/- per month in this program. Additional incentives will also be provided based on the quality and output of your service.
Selection Process
- Online IndiaMART Aptitude Test
- Video Assessment
Mandatory Documents Required
- Address Proof - Aadhaar Card
- ID Proof - PAN Card
- Bank Details - Cancelled Cheque/Bank Statement/Passbook
- PWD/PH Certificate (if applicable)
- Passport size photograph
PRIMARY RESPONSIBILITIES :-
- Designing Websites with responsive layouts.
- Designing Mobile Apps.
- UX Flow Designing for App & Web Apps.
- Co-ordination with client and get the best creative outcome in terms of design.
- Able to design digital media artworks for social media, websites, print media.
- Responsible for creative development across our app, website, social media, user communications, digital ads and offline marketing channels.
- Ideation and execution, understanding client requirement / brief, designing, and delivering creative projects from conceptualization to final execution. ·
- Think creatively and out of the box and develop new design concepts, graphics and layouts independently.
- Take a lead role in managing the design and creative elements of products for website and app.
- Managing graphic designs from conception to deliver
REQUIREMENTS :-
- 4+ years design experience, preferably in an interactive agency.
- Advanced command of standard design and layout applications (Adobe XD, Figma, Photoshop, Illustrator.).
- Strong time-management skills and ability to prioritize.
- Experience working to meet team-based project outcome.
- You are a strong team player who can collaborate effectively with different stakeholders.
- 2-4 years of experience as a Graphic Designer
- Be willing to learn and grow, learning new skills and understanding the new mediums for today's technology.
- Ability to illustrate your idea in various looks and styles, and quickly translate your ideas visually for your team
- Someone who can take direction from written or spoken ideas and convert them seamlessly into images, layouts, and other designs.
- Must be an experience of Image cutting & image cleaning.
- The ideal candidate should be well versed with Adobe Creative Suite including Photoshop, Illustrator and coral-draw.
- Create design artworks as per clients requirement
- Creating graphics and layouts for Social Media, Websites, Infographics, and Print Collaterals.
- Graphic work like logo, brochure, magazine ad, poster, icon & infographic design
- Ability to work under pressure, and be constantly on the run, juggling multiple projects at once


