Cutshort logo
For Employers
Qdegrees services logo
Call Audit Analyst
Call Audit Analyst

Call Audit Analyst at Qdegrees services · Pune, Bengaluru (Bangalore) · 1 - 3 years · ₹1.2L - ₹2L / yr · Profitable · Posted 14 Dec 2024

OnActive's logo

Call Audit Analyst

Agency job
1 - 3 yrs
₹1.2L - ₹2L / yr
Pune, Bengaluru (Bangalore)
Skills
Quality audit

Position: Call Quality Analyst




Key Responsibilities:


1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.


2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.


3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.


4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.


5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.


6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.


7. Customer feedback: Incorporate customer feedback into quality assessment processes




Qualifications:


• Bachelor's degree in a relevant field or equivalent work experience.


• Proven experience in quality analysis and call auditing, preferably in a customer service environment.


• Excellent communication skills, both written and verbal.


• Knowledge of relevant industry regulations and compliance standards.


• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).


call QA for Pune


language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)


Experience- 6months- 2yrs (BPO Voice also considerable)


Salary- 25k ctc location: Vimaan Nagar




call QA for Banglore/Jaipur


language- Hindi andEnglish (both)


Experience- 6months- 2yrs (BPO Voice also considerable)


Salary- 22k ctc LOCATION: HSR layout

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Qdegrees services

Founded :
2013
Type :
Services
Size :
100-1000
Stage :
Profitable

About

QDegrees Services, we are a business consulting and product innovation company. We empower our clients to enhance customer satisfaction and loyalty by leveraging the customer experience. Our vision is "to make customer experience simple yet effective by innovative CX models, utilizing the power of digitization and human intelligence…” We specialize in, • Empowering your businesses to enhance customer lifecycle • Customer Journey Mapping, Voice of Customer and Research • Developing world class AI based IT products • Enterprise level application development & consulting Our in-house SaaS based products: 1. Survey CXM: NPS Survey Software 2. DoYourSurvey: DIY Research Tool 3. QAViews: Interaction Audit Tool 4. SamparQ: Employee Engagement Platform 5. HRqPRO: Human Resource Management System 6. ChecklisTree: Online checklist creation & management 7. Price4Sure: Online price benchmarking tool and sentiment analysis Our consulting services 1. Mystery Shopping and Compliance audits, 2. Interaction Audits (Calls, email social media, chats) 3. Process writing and re-engineering 4. ISO Consulting 5. Competition Benchmarking 6. Market Research 7. Contact center operations 8. Fleet management & field services With over 50+ delighted clients, 160+ ongoing projects, 7 SaaS-based products, and an ever-growing team of experts, QDegrees Services is well on its way to becoming the global leader in customer experience strategy and deployment.
Read more

Company video

Qdegrees services's video section
Qdegrees services's video section

Company social profiles

bloginstagramlinkedintwitterfacebook

Similar jobs (10)

Lalitech
at Lalitech
1 recruiter
Govind Varshney
Posted by Govind Varshney
Remote, Bengaluru (Bangalore), Noida
0 - 2 yrs
₹3.5L - ₹4.5L / yr
Fullstack Developer
skill iconJavascript
skill iconReact.js
skill iconNodeJS (Node.js)
RESTful APIs
+6 more

Location: Hybrid/ Remote

Openings: 5

Experience: 0 - 2Years

Qualification: Bachelor’s or Master’s in Computer Science or a related technical field


Key Responsibilities:

Backend Development & APIs

  • Build microservices that provide REST APIs to power web frontends.
  • Design clean, reusable, and scalable backend code meeting enterprise security standards.
  • Conceptualize and implement optimized data storage solutions for high-performance systems.

Deployment & Cloud

  • Deploy microservices using a common deployment framework on AWS and GCP.
  • Inspect and optimize server code for speed, security, and scalability.

Frontend Integration

  • Work on modern front-end frameworks to ensure seamless integration with back-end services.
  • Develop reusable libraries for both frontend and backend codebases.


AI Awareness (Preferred)

  • Understand how AI/ML or Generative AI can enhance enterprise software workflows.
  • Collaborate with AI specialists to integrate AI-driven features where applicable.

Quality & Collaboration

  • Participate in code reviews to maintain high code quality.
  • Collaborate with teams using Agile/Scrum methodologies for rapid and structured delivery.


Required Skills:

  • Proficiency in JavaScript (ES6+), Webpack, Mocha, Jest
  • Experience with recent frontend frameworks – React.js, Redux.js, Node.js (or similar)
  • Deep understanding of HTML5, CSS3, SASS/LESS, and Content Management Systems
  • Ability to design and implement RESTful APIs and understand their impact on client-side applications
  • Familiarity with cloud platforms (AWS, Azure, or GCP) – deployment, storage, and scalability
  • Experience working with Agile and Scrum methodologies
  • Strong backend expertise in Java, J2EE, Spring Boot is a plus but not mandatory
Read more
Sukrthi Recruit
Sindhu Sindhu
Posted by Sindhu Sindhu
Coimbatore
3 - 5 yrs
₹3L - ₹6L / yr
Product development
analytical
Problem solving
Communication Skills
Teamwork

A Design Engineer is responsible for developing, designing, and improving products, components, or systems based on technical requirements and customer needs. The role involves creating detailed engineering drawings, 3D models, and specifications using CAD software, while ensuring designs meet quality, safety, and performance standards.

Design Engineers collaborate closely with cross-functional teams including manufacturing, quality, procurement, and project management to ensure designs are practical, cost-effective, and manufacturable. They analyze design feasibility, conduct simulations and testing, and modify designs based on results and feedback.

The role also includes material selection, tolerance analysis, and documentation preparation. Design Engineers support prototype development, troubleshoot design issues, and assist in transitioning designs from concept to production. Continuous improvement, innovation, and compliance with industry standards are key aspects of the role.

Key Skills: CAD tools (AutoCAD, SolidWorks, CATIA), problem-solving, technical documentation, analytical thinking, teamwork.

Qualifications: Bachelor’s degree in Mechanical, Electrical, or related Engineering discipline.

Read more
Talent Pro
Mayank choudhary
Posted by Mayank choudhary
Gurugram
3 - 6 yrs
₹20L - ₹27L / yr
Program Management

Experience in Program Management / Strategic Planning / Demand Planning.


● Must be from Tier-1 academic background (IIT, , NIT, NSU preferred).

● Need candidate from Ecommerce and Startup only.

● Strong demand-planning and business acumen with the ability to identify growth and whitespace opportunities.


● Candidate should have proven ability to build programs from 0–1 (Scratch - End) and drive initiative execution.


● Excellent stakeholder management & presentation skills, with strong proficiency in MS Excel.


● Experience in forecasting & planning tools, and the ability to thrive in fast-paced, ambiguous environments.


● Candidate must have Leadership ability to execute cross-functional projects, turning strategy into clear, measurable results.


● Candidate having Founder's Office Experience will be an added advantage.


● Candidate having OTA Channel's (Online Travel Agency) working experience will be considered a strong plus.

Read more
Talent Pro
Mayank choudhary
Posted by Mayank choudhary
Remote only
3 - 6 yrs
₹20L - ₹25L / yr
1. Candidate should have a consultative approach not just pre...

1. Candidate should have a consultative approach not just pre sales call approach. 

2. Must be from B2B SAAS, MarTech or SalesTech but product based company only

3. Should be able to prepare pitch decks for the clients

4. 3 to 5 years of experience in a Solutions Consultant, Pre-Sales Engineer, Technical Consultant, or similar customer-facing technical role

5. Solid technical foundation with the ability to explain complex concepts clearly

6. Exceptional communication and presentation skills, with the ability to articulate value and technical information effectively

7. Expereince between 3 to 6 years will only be considered. More than 6 years candidates are not applicable

Preferred companies to find candidate for this role - Cvent, Bizzabo, Airmeet, Hubilo, Hopin, vFairs, ON24, Goldcast, Webex Suite, BigMarker, Stova, Splash and EventMobi.


Read more
Alliance Global Services
Ahmedabad
3.5 - 6 yrs
₹3L - ₹5.5L / yr
Search Engine Optimization (SEO)
ADS
Digital Marketing

 Post : Digital Marketing Executive (Male Candidate)


Week Days & Hours: 6 Days a week & 10:00 AM to 07:00 PM


Location : Bodakdev, Ahmedabad


Key Responsibilities :


Plan, manage, and execute digital marketing campaigns across social media platforms, Google Ads, Meta (Facebook/Instagram), and other online channels.

Create engaging digital content including posts, videos, to attract target audiences.

 Knowledge of CorelDraw, Photoshop, Adobe Premier & After Effects will be advantage

Should have knowledge of SEO & PPC

Read more
withRemote
at withRemote
2 candid answers
Sadhana MS
Posted by Sadhana MS
Remote only
5 - 12 yrs
₹15L - ₹25L / yr
skill iconJava
J2EE
skill iconSpring Boot
Hibernate (Java)
skill iconKotlin
+3 more

Job Title: Backend Developer (Kotlin/Java)

Experience: 5-7 Years

Location: Remote (Candidates from Pune/Mumbai preferred for training-related travel)

Salary: ₹15-25 LPA CTC (1L up to 1.5L In hand Per Month)


Job Description:

We are seeking a highly skilled Backend Developer with expertise in Kotlin/Java (not Android) to join our dynamic team. The ideal candidate will have experience building scalable backend solutions, working with relational databases, and utilizing modern frameworks like Spring and Webflux.

This is a remote role, but candidates based in Pune/Mumbai who can travel for training purposes will be preferred.


  • Must-Have Skills:Kotlin/Java backend development (5+ years)
  • Spring Boot/Webflux (Reactor) (1+ year)
  • Relational Databases (PostgreSQL preferred) (2+ years)
  • Strong problem-solving skills and attention to detail
  • Excellent communication skills and professionalism


  • Key Responsibilities:Develop and maintain backend services using Kotlin/Java.
  • Design and implement scalable microservices with Spring Boot/Webflux (Reactor).
  • Work with relational databases (PostgreSQL preferred) and ensure optimal data handling.
  • Optimize backend performance and ensure system reliability.
  • Collaborate with frontend, DevOps, and product teams to deliver high-quality software solutions.
  • Ensure best practices in coding, security, and system design.


  • Nice to Have:Experience with NoSQL databases (Cassandra/MongoDB)
  • Knowledge of Kafka for event-driven architecture
  • Familiarity with AWS, Docker for cloud-based deployments
  • Exposure to full-stack development with React
  • Understanding of ClickHouse for analytics


Company:

The client is a technology company specializing in custom software development, mobile app creation, cloud services, data analytics, applied AI, cybersecurity, web design, and UX/UI design. They emphasize building robust, scalable, and world-class software products and applications. Their expertise spans various technology stacks, including MERN, MEAN, applied AI, Oracle, AWS, GCP, Microsoft Azure, and PAAS. They have developed products such as Digirestro, Task Manager, and Attendance Management. The company operates from multiple locations, including Pune and Nagpur in India, and Kendall Park, New Jersey, USA.


  • Why Join Us?Competitive salary (₹15-25 LPA)
  • Remote work flexibility (with occasional travel to Pune/Mumbai for training)
  • Opportunity to work on modern tech stacks
  • Collaborative and professional work environment


Read more
IT Services Firm
IT Services Firm
Agency job
Pune
3 - 5 yrs
₹2L - ₹9L / yr
skill iconJava
skill iconSpring Boot
J2EE
RESTful APIs
Hibernate (Java)
+14 more
Hi,
We are looking for java developers with the following skill sets
Experience - 3+ years of experience in IT sector with exposure to non-banking porjects
 
 
MUST to Have
  • 3+ years of Experience in software Design and development and familiar with technologies - Java, Java-J2EE, Spring Boot, Hibernate, Ajax, REST API, Micro services etc.
  • Working knowledge of JVM internals
  • Working knowledge of any database (MySQL or HSQLDB)
  • Working knowledge of No-SQL database (Mongo or Dynamo DB)
  • Working experience with messaging (JMS/RabbitMQ)
  • R & D on new advanced cloud-based technologies in a test-driven agile development.
  • Knowledge in designing and architecting systems with high scalability and performance requirements.
  • Ability to understand infrastructure for performance evaluation and reporting of cloud-based services, namely AWS
  • knowledge of key AWS services like EC2, S3, Lambda, CloudWatch etc.
  • Certification on AWS Fundamendals
  • Excellent communication skills
  • ability to effectively articulate technical challenges and solutions
  • skilled in interfacing with internal and external technical resources
  • Good in debugging problems and mentoring teams on technical front
 
 
Read more
Spacenos
at Spacenos
1 recruiter
Venkatesh Devale
Posted by Venkatesh Devale
Remote only
0 - 1 yrs
₹15000 - ₹25000 / mo
Sales
Sales Operations
Channel Sales
Product Marketing

We are looking for an enthusiastic Sales Intern In the U.S.A who can run sales drive for our software products.


Skills Required

  • Strong Interpersonal Skills.
  • Strong Self Motivation.
  • Strong Convincing Ability.


Roles and Responsibilities

  • Carry out Sales Drive in the U.S.A for our software products.
  • Observing and carrying out sales processes.
  • Updating documents and sales records.
  • Reviewing sales performance against sales targets.
  • Finding U.S.A clients and getting service contracts in software from them.
  • Identifying potential weaknesses and offering improvement suggestions.


About Us:

Spacenos is the fastest-growing start-up which is innovating in the finance, edtech and marketing domain since 2015 and won multiple awards and recognitions from more than 40+ MNCs and Fortune 500 companies. Our Clients are based out of the U.S.A and Australia. We are funded & Supported by Government of Karnataka, Angel Investors and International Grants.

 

Hiring Process:

  • Apply for your CV and past work to be reviewed.
  • Receive a telephonic interview or assessment upon filling the final step form.
  • Receive offer letter if selected.   

 

 

- Apply soon, the earliest applicant would be preferred over the late applicants.

Read more
Tata Digital
Tata Digital
Agency job
via Seven N Half by Viral Jain
Mumbai, Bengaluru (Bangalore), Gurugram
8 - 15 yrs
₹25L - ₹60L / yr
skill iconFlutter
DART
skill iconSwift
skill iconReact Native
skill iconC#
+8 more
Core Skills
• Strong understanding of Flutter. Experience with other frameworks like React Native,
SwiftUI, Jetpack Compose is acceptable.
• Good knowledge of Rendering engines in Flutter, Browser, iOS, Android
• Experience in CMS such as Sanity, AEM
• Good understanding of RESTful APIs, GraphQL and Web Sockets
• Ability to debug and profile Web/Mobile applications with Chrome DevTools or Native
profilers
• Deep understanding of Reactive programming with libraries like MobX, BloC
• Exposure to SOLID Domain Driven Design, principles
• Exposure to Style Guides, Atomic Design, Design Systems
• Strong visual acumen to detect cosmetic defects ensuring
• Exposure to Design tools like Sketch, Figma, Adobe Creative Suite or Affinity Designer
• Deep knowledge of at least 2 different programming languages from JavaScript, Dart, Ruby,
Python, Go, Rust, Typescript, C#, Kotlin, Java, Haskell, OCaml
• Exceptional verbal and written communication
• A mindset to constantly learn new things and challenge the Status Quo.

Experience
• 8 - 15 years of experience building Front End Applications on different technologies
• At least 5 years of experience building React and/or Mobile Applications
• Preferably worked in the Finance/Retail domain or other similar domains with complex
business requirements.

Education
• Bachelors in Computer Science or equivalent education covering Math, Algorithms, Data
Structures, Networking, Databases, Operating Systems, Graphics
• Nice to have a Post-Graduate degree in Computer Science

Demonstrable Passion
• Contributed to one or more Open Source projects
• Actively maintain one or more Open Source projects
• Blogging on Frontend or related topics
• Authored books, videos on Frontend or other topics
• Speaking engagements at Meetups or Conferences
Read more
Skyfi Education Labs
at Skyfi Education Labs
1 recruiter
Abhishek Anand
Posted by Abhishek Anand
Remote only
0 - 5 yrs
₹1.8L - ₹3.6L / yr
English Proficiency
Teaching
Drone Application Development
UAV
We are seeking candidates who have the desire of working as a Teacher, Online Tutor, Coding teacher, kids teacher. Candidates from BTech/MTech, BCA/MCA, BE/ME, B.Sc IT/ M.Sc IT, and other Technical diploma candidates are encouraged to apply. 

Job Details:
1) Work from Home (Full Time )
2) Flexible work hours & location 
3) Live online (1-0-1) classes
4) Passion for Teaching Kids aged 6-18

5) Laptop/PC with Microphone and Camera with Stable Internet Connectivity

6) Good Command over English is a must
7) Are available for a Minimum of 6 months
8) Working on teaching topics like Drone and UAV
9)Helping the kids in learning and growing their knowledge base
10) Hands-on experience in project/drone building will be preferred

Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos