Call Audit Analyst

Review Criteria

• Strong Lead – User Research & Analyst profile (behavioural/user/product/ux analytics)
• 10+ years of experience in Behavioral Data Analytics, User Research, or Product Insights, driving data-informed decision-making for B2C digital products (web and app).
• 6 months+ experience in analyzing user journeys, clickstream, and behavioral data using tools such as Google Analytics, Mixpanel, CleverTap, Firebase, or Amplitude.
• Experience in leading cross-functional user research and analytics initiatives in collaboration with Product, Design, Engineering, and Business teams to translate behavioral insights into actionable strategies.
• Strong expertise in A/B testing and experimentation, including hypothesis design, execution, statistical validation, and impact interpretation.
• Ability to identify behavioral patterns, funnel drop-offs, engagement trends, and user journey anomalies using large datasets and mixed-method analysis.
• Hands-on proficiency in SQL, Excel, and data visualization/storytelling tools such as Tableau, Power BI, or Looker for executive reporting and dashboard creation.
• Deep understanding of UX principles, customer journey mapping, and product experience design, with experience integrating qualitative and quantitative insights.

Preferred

• Ability to build insightful dashboards and executive reports highlighting user engagement, retention, and behavioral metrics; familiarity with mixed-method research, AI-assisted insight tools (Dovetail, EnjoyHQ, Qualtrics, UserZoom), and mentoring junior researchers

Job Specific Criteria

• CV Attachment is mandatory
• We have an alternate Saturday’s working. Are you comfortable to WFH on 1st and 4th Saturday?

Role & Responsibilities

Product Conceptualization & UX Strategy Development:

• Conceptualize customer experience strategies
• Collaborate with product managers to conceptualize new products & align UX with product roadmaps.
• Develop and implement UX strategies that align with business objectives.
• Stay up-to-date with industry trends and best practices in UX & UI for AI.
• Assist in defining product requirements and features.
• Use data analytics to inform product strategy and prioritize features.
• Ensure product alignment with customer needs and business goals.Develop platform blueprints that include a features and functionalities map, ecosystem map, and information architecture.
• Create wireframes, prototypes, and mock-ups using tools like Figma
• Conduct usability testing and iterate designs based on feedback
• Employ tools like X-Mind for brainstorming and mind mapping

Customer Journey Analysis:

• Understand and map out customer journeys and scenarios.
• Identify pain points and opportunities for improvement.
• Develop customer personas and empathy maps.

Cross-Functional Collaboration:

• Work closely with internal units such as UX Research, Design, UX Content, and UX QA to ensure seamless delivery of CX initiatives.
• Coordinate with development teams to ensure UX designs are implemented accurately.

Data Analytics and Tools:

• Utilize clickstream and analytics tools like Google Analytics, CleverTap, and Medallia to gather and analyse user data.
• Leverage data to drive decisions and optimize customer experiences.
• Strong background in data analytics, including proficiency in interpreting complex datasets to inform UX decisions.

Ideal Candidate

• Bachelor’s or Master’s degree in a relevant field (e.g., UX Design, Human-Computer Interaction, Computer Science, Marketing).
• 5+ years of experience in CX/UX roles, preferably in a B2C environment.
• Proficiency in analytics tools (Google Analytics, CleverTap, Medallia, Hotjar, etc).
• Strong understanding of wireframing and prototyping tools (Figma, XMind, etc).
• Excellent communication and collaboration skills.
• Proven experience in managing cross-functional teams and projects.
• Strong background in data analytics and data-driven decision-making.
• Expert understanding of user experience and user-centered design approaches
• Detail-orientation with experience and will to continuously learn, adapt and evolve
• Creating and measuring the success and impact of your CX designs
• Knowledge of testing tools like Maze, UsabiltyHub, UserZoom would be a plus
• Experienced in designing responsive websites as well as mobile apps
• Understanding of iOS and Android design guidelines
• Passion for great customer-focus design, purposeful aesthetic sense and generating simple solutions to complex problems.
• Excellent communication skills to be able to present their work and ideas to the leadership team.

The Installation Technician is responsible for on-site installation, assembly, and fitting of company products (such as wardrobes, kitchens, furniture, fixtures, or equipment) as per design specifications and quality standards. The role ensures timely completion of installations while maintaining safety and customer satisfaction.

Key Responsibilities:

· Carry out installation, assembly, and fitting of products (wardrobes, kitchens, sliding doors, fixtures, etc.) at customer sites.

· Read and interpret layout drawings, installation plans, and design specifications.

· Ensure all installations are completed as per company standards, within the given timelines.

· Conduct pre-installation checks, including site measurements and readiness verification.

· Handle tools, materials, and equipment responsibly and ensure proper maintenance.

· Coordinate with the project manager, designer, and client for smooth execution.

· Perform finishing work such as adjustments, alignment, and final inspection.

· Report any site issues, damages, or delays immediately to the supervisor.

· Follow all safety protocols and ensure a clean and organized work area.

· Provide on-site service support and rectify installation-related issues if required.

• Work closely with Product Managers to drive product improvements through data-driven decisions.
• Conduct analysis to determine new project pilot settings, new features, user behavior, and in-app behavior.
• Present insights and recommendations to leadership using high-quality visualizations and concise messaging.
• Own the implementation of data collection and tracking, and coordinate with the engineering and product team.
• Create and maintain dashboards for product and business teams.
• Lead and own the analysis of highly complex data sources, identifying trends and patterns in data, and provide insights/recommendations based on analysis results
• Track feature success of new launches, and set systems to identify causation of change in metrics post every release.
• Deep dive on experiment results, and present insights for the supporting the subsequent product decisions.

• 3+ year of experience in Development in JAVA technology.
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands on experience on Relationl Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Any Caching Mechanism
• Good at problem solving

Good to Have Skills:

• 4+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.

“The only way to do great work is to love what you do”. Are you someone who embraces challenges or is interested to do something out of the box? Fission Labs leverages cutting-edge technologies to foster innovation and provides scalable solutions to identify customers’ core business needs. We manage end-to-end product development by optimizing new technologies such as AI, ML, Salesforce, Bigdata, Cloud and so on. We provide scalable solutions to some of the best Silicon Valley start-ups and enterprises.

Work Location-Hyderabad-Shift timing 4 PM to 1 AM IST with attractive shift allowances

Roles and responsibilities:

• Responsible for the development of Salesforce.com solutions within the scope of Business Applications projects and enhancements
• Apply best practices and technical/business experience to Salesforce solutions, including design trade-offs and communication of design decisions
• Work with backend systems, integration, and data warehouse team members to implement integrated data and process flows. Analyze and recommend improvements to existing data and process flows.
• Support Salesforce.com system administrators as necessary to set up fields, profiles, roles, security, and other configurations
• Responsible for source code management including check-in, code merges, and branch management, using tools such as Git and Jenkins

             Educational Qualifications

• E / B.Tech / M.E / M.Tech / M.S / MCA graduate (preferably from a reputed college or University) with minimum 3-7 Years of experience in Salesforce development with a Product based company (Preferably Cloud or Mobile based)

              Technical Attributes

• 4-9 years of experience in developing large-scale solutions on the Force.com platform. At least two large enterprise Salesforce implementation projects involving multiple releases, change management processes, and/or multi-locale deployment.
• Experience in Lightning Framework, Apex, Visual Force, Triggers and Patterns and must have completed 2 salesforce certifications.
• Experience in LWC is a must.
• Must have experience in CI/CD and provide inputs for integrating Salesforce with other cloud and noncloud solutions. 
• Expertise in Sales Cloud or Service Cloud or Community cloud is mandatory
• Experience in translating business requirements into working solutions using a combination of Salesforce.com configuration and custom development approaches
• Expertise in building customer-facing, web-based user interfaces for customer and partner communities, with an understanding of HTML/XHTML, XML, Java, JavaScript, CSS, AJAX, SQL, SOAP based or RESTful web services

• Executing digital marketing strategies across channels including email, social media and display advertising campaigns
• Driving achievement of growth objectives like app installs, display, search, affiliates among others
• Improving the design, UX, traffic and content of the website
• Designing, building and maintaining organization’s social media presence
• Measuring and reporting performance of all digital marketing campaigns and assessing against goals (ROI and KPIs)
• Creating paid campaigns on social media platforms
• Identifying trends and insights, optimizing spend and performance of campaigns based on the insight
• Growing the lead volume at a sustainable cost
• Collaborating with internal teams to create landing pages and optimizing user experience
• Utilizing strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
• Managing agencies and affiliates
• Driving maximum ROI from campaigns

What you need to have:

• MBA/ PGDM from Tier-1/2 B-School and/ or B. Tech. from a Tier I college
• Analytical skills: Keen interest in evaluating product/market situations, analyzing raw data, and transforming it into actionable marketing strategies
• Demonstrate a positive, ‘can-do’ attitude
• Willingness to roll up your sleeves and get things done
• Strong business acumen and detail orientation
• Outstanding presentation skills
• Excellent problem-solving skills
• Knowledge in OKR, Agile
• Knowledge in Jira, CRM, Power BI
• Exceptional verbal and written communication skills
• 2-4 years of experience in Digital Marketing
• Prior experience in handling campaigns development in terms of digital along with ATL/ BTL channels
• Experience in handling Campaign Management on Google, Facebook, LinkedIn, Twitter etc.
• Experience in performance marketing and affiliate marketing
• Understanding of digital marketing platforms and passion for technology
• Ability to optimize CPC and CPL in an effective manner
• Ability to manage multiple projects with varying priority at one time to deliver results on time and under budget
• High level of integrity and dependability with a strong sense of urgency and results orientation
• Thorough knowledge of web analytics (e.g. Google Analytics, Web Trends etc.) and Google AdWords    

Leaders at The Seenit Co. are passionate about using technology to create an impact on the world they live in. At Seenit, you will get to collaborate with an accomplished team that loves solving real-world problems. You will get to work on cutting edge projects that will shape the next phase of growth for the global luxury industry.

Seenit’s suite of products (http://www.styleade.com/" target="_blank">www.styleade.com) enables the leading luxury retailers around the world to transform their customer experience and build loyal relationships with their customers. The apps allow retailers to make use of their existing infrastructure and resources to deliver a truly omnichannel experience in today's rapidly changing world of shopping. The product has added 50 million USD to the top-line of one of the largest luxury retailers in the world. Store Associates and Stylists have assisted upwards of 100,000 consumers till date.

We would welcome someone to the team who wishes to:

• take ownership of the quality of code powering the product
• take an active role in the definition and evolution of best industry practices and procedures
• design, develop and test the core product software and databases to ensure strong optimization and functionality
• contribute in all phases of the development lifecycle
• support others to succeed and shine in a supportive team culture

• 4+ years experience in building consumer products
• experience of leading a team of 3 or more full stack developer
• Codeigniter Preferred 
• Good knowledge of Mysql and query optimisation
• Experience with PHP 7, HTML5, AJAX, JavaScript, JQuery, CSS, MVC frameworks (Bootstrap), API
• Experience with Ubuntu OS is a plus
• experience deploying softwares to cloud providers such as GCP, AWS