Position: Call Quality Analyst
Key Responsibilities:
1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.
2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.
3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.
4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.
5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.
6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.
7. Customer feedback: Incorporate customer feedback into quality assessment processes
Qualifications:
• Bachelor's degree in a relevant field or equivalent work experience.
• Proven experience in quality analysis and call auditing, preferably in a customer service environment.
• Excellent communication skills, both written and verbal.
• Knowledge of relevant industry regulations and compliance standards.
• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).
call QA for Pune
language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)
Experience- 6months- 2yrs (BPO Voice also considerable)
Salary- 25k ctc location: Vimaan Nagar
call QA for Banglore/Jaipur
language- Hindi andEnglish (both)
Experience- 6months- 2yrs (BPO Voice also considerable)
Salary- 22k ctc LOCATION: HSR layout

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Job Title- Web Designer cum digital marketer
Job Code- JOB004
JOB Description – In search of a competent, talented web designer cum digital marketer with amazing user experiences, an eye for clean and artful web designs, and also has superior user interface design skills. Possess the ability to transform high–level requirements into interactive, intuitive, functional designs and artifacts. Skilled and proficient at growing the company’s presence in multiple digital channels. We are looking for an ambitious, energetic one who can take responsibility to change the business spectrum from tech to marketing to the next level.
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- Designs, builds as well as maintains our social media presence
- Brainstorms new and creative growth strategies through digital marketing
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- Establish goals and priorities for increasing customer loyalty and building a better brand
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- Full grasp on the English language is a must
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LOCATION
Balangir
We are building for the future of work by changing the way the world looks at information and data paradigms. The Meaning Engine by India-based Needle Innovision enables building solutions by processing meaningful data out of anything stored anywhere - structured, unstructured data types, distributed, at scale and more.
In our quest to do more, we are looking for a fantastic Java Tech Lead to join us in a hybrid setting from New Delhi. Below are some (seriously important) green flags that we are looking for from you:
🟢 Ability to build and repeat the vision, not just work on tasks in the new phase of your career
🟢 The excitement to architect awesome products and resilient teams
🟢 Preparedness to move into enterprise-ready environments
🟢 Build team motivation, delegate smartly and create a career path
This could be an awesome launching pad for someone who enjoys working towards big-picture goals, has a keen interest in leadership, and has a deep understanding of Java technologies. Our teams are sustained on values of care and we offer a generous number of vacation days, the opportunity to craft your calendar with flexible schedules and very soon an insurance plan for you and your loved ones. We offer a starting salary range of 10-14LPA.
What you will do:
- Collaborate with the client to understand problem statements and provide solutions for the same.
- Explain client requirements to the project team and plan and delegate work requirements
- Ensure the applications are released to production in the committed timeline
- Work with the QA team to ensure the code developed by the team passes the necessary quality check.
- Document application changes and development updates
- Set and evolve standards and best practices for our application development team
- .Guide and mentor junior developers and engage in regular learning activities
- Oversee development process compliance and CI activities.
What you will bring:
- 4 years minimum detail-oriented experience as a Senior Software Engineer.
- Experience in client interactions and/or are looking forward to doing that (preferred if, you have worked in B2B application development for large enterprises 🟢)
- Prior experience of at least one large project with a few people under your belt. (🟢)
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- Expert-level knowledge on one or all of Hibernate/JPA/MyBatis.
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- Ability to review specifications documents and provide technical inputs on successfully implementing business solutions.
As a Java Tech Lead, you would be expected to understand business requirements, represent Needle to external stakeholders, and have experience in working in agile teams.
If leading a squad that implements digital transformation solutions at the intersection of data science and AI excites you, and if our awesome bite-sized team inspires you to be a part of our quest, we think you could be the one to help build the impact, we are looking to building here.
Lets talk!
Forward creative specs to creative agencies and ensure creatives is built correctly
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