Position: Call Quality Analyst
Key Responsibilities:
1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.
2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.
3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.
4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.
5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.
6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.
7. Customer feedback: Incorporate customer feedback into quality assessment processes
Qualifications:
• Bachelor's degree in a relevant field or equivalent work experience.
• Proven experience in quality analysis and call auditing, preferably in a customer service environment.
• Excellent communication skills, both written and verbal.
• Knowledge of relevant industry regulations and compliance standards.
• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).
call QA for Pune
language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)
Experience- 6months- 2yrs (BPO Voice also considerable)
Salary- 25k ctc location: Vimaan Nagar
call QA for Banglore/Jaipur
language- Hindi andEnglish (both)
Experience- 6months- 2yrs (BPO Voice also considerable)
Salary- 22k ctc LOCATION: HSR layout

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Job Overview:
As a Lead ETL Developer for a very large client of Paradigm, you are in charge of design and creation of data warehouse related functions such as, extraction, transformation and loading of data and expected to have specialized working knowledge in Cloud platforms especially Snowflake. In this role, you’ll be part of Paradigm’s Digital Solutions group, where we are looking for someone with the technical expertise to build and maintain sustainable ETL Solutions around data modeling and data profiling to support identified needs and expectations from the client.
Delivery Responsibilities
- Lead the technical planning, architecture, estimation, develop, and testing of ETL solutions
- Knowledge and experience in most of the following architectural styles: Layered Architectures, Transactional applications, PaaS-based architectures, and SaaS-based applications; Experience developing ETL-based Cloud PaaS and SaaS solutions.
- Create Data models that are aligned with clients requirements.
- Design, Develop and support ETL mapping, strong SQL skills with experience in developing ETL specifications
- Create ELT pipeline, Data Model Updates, & Orchestration using DBT / Streams/ Tasks / Astronomer & Testing
- Focus on ETL aspects including performance, scalability, reliability, monitoring, and other operational concerns of data warehouse solutions
- Design reusable assets, components, standards, frameworks, and processes to support and facilitate end to end ETL solutions
- Experience gathering requirements and defining the strategy for 3rd party data ingestion methodologies such as SAP Hana, and Oracle
- Understanding and experience on most of the following architectural styles: Layered Architectures, Transactional applications, PaaS-based architectures and SaaS-based applications; Experience designing ETL based Cloud PaaS and SaaS solutions.
Required Qualifications
- Expert Hands-on experience in the following:
- Technologies such as Python, Teradata, MYSQL, SQL Server, RDBMS, Apache Airflow, AWS S3, AWS Datalake, Unix scripting, AWS Cloud Formation, DevOps, GitHub
- Demonstrate best practices in implementing Airflow orchestration best practices such as creating DAG’s, and hands on knowledge in Python libraries including Pandas, Numpy, Boto3, Dataframe, connectors to different databases, APIs
- Data modelling, Master and Operational Data Stores, Data ingestion & distribution patterns, ETL / ELT technologies, Relational and Non-Relational DB's, DB Optimization patterns
- Develop virtual warehouses using Snowflake for data-sharing needs for both internal and external customers.
- Create Snowflake data-sharing capabilities that will create a marketplace for sharing files, datasets, and other types of data in real-time and batch frequencies
- At least 8+ years’ experience in ETL/Data Development experience
- Working knowledge of Fact / Dimensional data models and AWS Cloud
- Strong Experience in creating Technical design documents, source-to-target mapping, Test cases/resultsd.
- Understand the security requirements and apply RBAC, PBAC, ABAC policies on the data.
- Build data pipelines in Snowflake leveraging Data Lake (S3/Blob), Stages, Streams, Tasks, Snowpipe, Time travel, and other critical capabilities within Snowflake
- Ability to collaborate, influence, and communicate across multiple stakeholders and levels of leadership, speaking at the appropriate level of detail to both business executives and technology teams
- Excellent communication skills with a demonstrated ability to engage, influence, and encourage partners and stakeholders to drive collaboration and alignment
- High degree of organization, individual initiative, results and solution oriented, and personal accountability and resiliency
- Demonstrated learning agility, ability to make decisions quickly and with the highest level of integrity
- Demonstrable experience of driving meaningful improvements in business value through data management and strategy
- Must have a positive, collaborative leadership style with colleague and customer first attitude
- Should be a self-starter and team player, capable of working with a team of architects, co-developers, and business analysts
Preferred Qualifications:
- Experience with Azure Cloud, DevOps implementation
- Ability to work as a collaborative team, mentoring and training the junior team members
- Position requires expert knowledge across multiple platforms, data ingestion patterns, processes, data/domain models, and architectures.
- Candidates must demonstrate an understanding of the following disciplines: enterprise architecture, business architecture, information architecture, application architecture, and integration architecture.
- Ability to focus on business solutions and understand how to achieve them according to the given timeframes and resources.
- Recognized as an expert/thought leader. Anticipates and solves highly complex problems with a broad impact on a business area.
- Experience with Agile Methodology / Scaled Agile Framework (SAFe).
- Outstanding oral and written communication skills including formal presentations for all levels of management combined with strong collaboration/influencing.
Preferred Education/Skills:
- Prefer Master’s degree
- Bachelor’s Degree in Computer Science with a minimum of 8+ years relevant experience or equivalent.

Responsibilities
- Delivering a high-quality application
- Integrating with front-end developers
- Ensuring a required level of performance
- Writing test-backed server-side code
- Analyzing requirements and designing new functionality
- Supporting and fixing existing functionality
- Selecting and using the most appropriate and efficient technologies for a particular application
- Designing and building application layers
Skills
- Proficiency in ( C# | Visual Basic, depending on the specific project )
- Experience using .NET ( 4.5+ | Core )
- Experience in developing ( ASP.NET MVC | ASP.NET Core MVC ) applications
- Senior knowledge of ( Entity Framework 6.* | EF Core | NHibernate | ADO.NET )
- Proficient knowledge in ( MSSQL | MySQL | Oracle | other RDBMS )
- Database design including indexes and data integrity ( if RDBMS is required )
- Dependency injection pattern and IoC containers using at least one of: Autofac, Unity, Ninject, and/or SimpleIoc
- Writing tests with ( NUnit | XUnit | MSTest )
- Implementing enterprise application patterns ( if senior developer is required )
- Understanding of HTML, JS, and CSS
- Familiarity with the client side framework ( jQuery | Angular 1.* | Angular 2.*+ | React | other )
- Familiarity with ( Kendo UI | DevExpress | Syncfusion )
- Integrating web analytics tools ( particularly Google Analytics )
- Familiarity with ( Azure Web Apps | AWS Cloud )

Job description
Daily Doc Technologies LLC https://dailydoc.io was conceived to innovate and bring cutting edge technology in medicine. Our mission is to make patient care more efficient, effortless and minimise medical errors. We focus on bringing useful IT solutions in medicine.
With advancements in technology, communication in healthcare can be made seamless and effortless. Lack of effective communication is one of the main causes of medical errors and unwanted outcomes. Daily Doc Healthcare App brings the technology in today's complex medical environment to give healthcare providers tools needed to have effortless, reliable and secure communication. Designed by doctors and nurses, we strive to make our platform better every day. Honesty and Integrity are our core values. We strive to innovate in healthcare to bring about positive meaningful changes in peoples lives.
Preferred Experience:
- 2+ years of experience working with mobile development.
- At least 1 to 2 years experience in Flutter Development.
- Should have knowledge about chat applications and technologies like Socket.io and Websockets are highly preferred.
- Deployed at least 3 complete apps with REST APIs linked.
- Cross-platform mobile app developers who have developed mobile apps with familiarity with Flutter
- Have experience with Flutter for both iOS and Android. Knowledge of native technologies is a bonus. • Familiarity with linking RESTful APIs.
- Knowledge of modern authorisation mechanisms, such as JSON Web Token.
- Ability to understand business requirements and translate them into technical requirements.
- Firebase Auth, Dart, Bloc, Cubit, MVC, Socket.io, Websockets, Providers, Network Callm Web Support, Offline Apps, Local Storage (or Sqflite), Google Maps API, Google Material Design are the preferred tech stack.
- Know how to deal with different screen sizes.
- Experience with version control such as Git and GitHub.
- Native android requirements like Kotlin, XML, Android Life Cycle, crash reporting tools and usage tracking tools are a bonus
Responsibilities
- Design and Build sophisticated and highly scalable apps using Flutter.
- Translate and build the designs into high quality responsive UI code.
- Write efficient queries for core Data.
- Resolve any problems existing in the system and suggest and add new features in the complete system.
- Follow the best practices while developing the app.
- Document the project and code efficiently.
- Manage the code and project on Git in order to keep in sync with other team members and managers.
- Knowledge of different state management libraries like BloC, GetX,
About the company
Founded in - 2018
Website https://dailydoc.io
Total Employes- 5
Job Types: Full-time, Permanent
Salary: ₹300,000.00 - ₹1,000,000.00 per year
Speak with the employer
96-99-56-97-85
Able to develop content in multiple formats and can differentiate among website content, SEO based content and understanding of keyword density, Meta tags, Keywords insertion.
Responsibilities and Duties
Good command over English
Ability to write fresh, unique, high quality and error-free content
Candidates who have written for websites and have exposure to SEO centric content writing would be preferred.
Knowledge of Keywords insertion & placement, sequencing, keyword density, etc preferred
Ability to research the internet and gather reliable data and information to use in content writing.
- You should ideally have a good Experience and a strong understanding of a few of the lockchain platforms like Hyperledger, Ethereum, Hash Graph, IBM Blockchain, MultiChain, Stellar, etc.
- You will be working in small multi-disciplinary teams of design thinking, industry expert, pair programming and customer involvement to develop first project code in short sprints and iterative cycles.
- You will develop Blockchain chain code and agile development processes to build software which explores a customer first project. The quality needs to be good enough to be presented to board level demonstration.
What we offer -
- Progressive and flexible work hours that matches your personality and lifestyle.
- A multicultural and diverse team of colleagues from all over the country that speak on average 3 languages.
- The ability for you to make an impact in the emerging fields of Blockchain, cryptocurrency, and decentralized technologies.
We're a contrarian and progressive culture of independent thinkers and systematic executors that are driven to build cool things that matter.
If this aligns with you, time to hop on!





