Cutshort logo
Qdegrees services logo
Call Audit Analyst
Call Audit Analyst
OnActive's logo

Call Audit Analyst

Agency job
1 - 3 yrs
₹1.2L - ₹2L / yr
Pune, Bengaluru (Bangalore)
Skills
Quality audit

Position: Call Quality Analyst




Key Responsibilities:


1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.


2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.


3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.


4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.


5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.


6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.


7. Customer feedback: Incorporate customer feedback into quality assessment processes




Qualifications:


• Bachelor's degree in a relevant field or equivalent work experience.


• Proven experience in quality analysis and call auditing, preferably in a customer service environment.


• Excellent communication skills, both written and verbal.


• Knowledge of relevant industry regulations and compliance standards.


• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).


call QA for Pune


language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)


Experience- 6months- 2yrs (BPO Voice also considerable)


Salary- 25k ctc location: Vimaan Nagar




call QA for Banglore/Jaipur


language- Hindi andEnglish (both)


Experience- 6months- 2yrs (BPO Voice also considerable)


Salary- 22k ctc LOCATION: HSR layout

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Qdegrees services

Founded :
2013
Type :
Services
Size :
100-1000
Stage :
Profitable

About

QDegrees Services, we are a business consulting and product innovation company. We empower our clients to enhance customer satisfaction and loyalty by leveraging the customer experience. Our vision is "to make customer experience simple yet effective by innovative CX models, utilizing the power of digitization and human intelligence…” We specialize in, • Empowering your businesses to enhance customer lifecycle • Customer Journey Mapping, Voice of Customer and Research • Developing world class AI based IT products • Enterprise level application development & consulting Our in-house SaaS based products: 1. Survey CXM: NPS Survey Software 2. DoYourSurvey: DIY Research Tool 3. QAViews: Interaction Audit Tool 4. SamparQ: Employee Engagement Platform 5. HRqPRO: Human Resource Management System 6. ChecklisTree: Online checklist creation & management 7. Price4Sure: Online price benchmarking tool and sentiment analysis Our consulting services 1. Mystery Shopping and Compliance audits, 2. Interaction Audits (Calls, email social media, chats) 3. Process writing and re-engineering 4. ISO Consulting 5. Competition Benchmarking 6. Market Research 7. Contact center operations 8. Fleet management & field services With over 50+ delighted clients, 160+ ongoing projects, 7 SaaS-based products, and an ever-growing team of experts, QDegrees Services is well on its way to becoming the global leader in customer experience strategy and deployment.
Read more

Company video

Qdegrees services's video section
Qdegrees services's video section

Company social profiles

bloginstagramlinkedintwitterfacebook

Similar jobs

suntekai
Kushi A
Posted by Kushi A
Remote only
2 - 4 yrs
₹6L - ₹8L / yr
SQL
RCA

Job Description: Product Analyst


We are looking for a Product Analyst who can operate at the intersection of product thinking, analytics, and problem solving. This is a hybrid role for someone who is comfortable working with data, understands how ecommerce businesses function, and can help uncover the "why" behind business or website performance changes.


This role is ideal for someone who enjoys solving real business problems, performing root cause analysis on live websites or running businesses, identifying actionable insights, and supporting experiments that improve outcomes. You will work with both internal teams and clients, alongside Product Managers and other analysts, to drive better decision-making through structured analysis.


What you will do

• Conduct root cause analysis (RCA) for issues affecting live websites and ecommerce businesses

• Analyze business, product, and website performance to identify trends, issues, and opportunities

• Build and maintain dashboards that help teams monitor key business and product metrics

• Perform exploratory analysis to generate insights and support decision-making

• Work with product and client teams to frame problems clearly and convert ambiguous questions into analytical investigations

• Support experimentation by helping define what should be measured, analyzing results, and identifying learnings

• Understand and work with event tracking and analytics implementations

• Collaborate with Product Managers and other team members to improve visibility into business performance

• Communicate findings clearly to both internal stakeholders and clients in a way that drives action


What we are looking for

• 2–4 years of experience in product analytics, business analytics, web analytics, or similar roles

• Strong understanding of ecommerce and web analytics

• Strong SQL skills

• Ability to go beyond data retrieval and focus on analysis, interpretation, and problem solving

• Good understanding of how to investigate changes in metrics, funnels, conversion, and business performance

• Strong structured thinking and ability to break down messy problems logically

• Comfort working across multiple business contexts and learning quickly

• Strong communication skills, especially the ability to explain insights and recommendations to clients and non-technical stakeholders

• A product mindset — someone who can think beyond reporting and connect data to user behavior, business outcomes, and next steps


Good to have

• Familiarity with Shopify

• Experience with A/B testing or experimentation analysis

• Basic understanding of attribution and broader marketing analytics

• Exposure to event tracking setup and analytics instrumentation

• Familiarity with dashboarding and analytics tools, with the ability to quickly learn new tools as needed

• Python or R exposure is a plus, but not required


Who will do well in this role

• Someone who is a strong problem solver

• Someone who enjoys finding answers in imperfect or ambiguous situations

• Someone who is curious, structured, and business-minded

• Someone who can move between product questions, business questions, and analytical investigations without getting stuck in just reporting

• Someone who is comfortable working in a client-facing environment and can present insights with clarity and confidence


Role details

• Role: Product Analyst

• Location: Remote

• Hiring location: India only

• Type: Full-time


Read more
Scionecx Private Limited
Remote only
3 - 6 yrs
₹0.9L - ₹1.2L / yr
RESTful APIs
skill icon.NET
ASP.NET
skill iconMongoDB
Microservices
+9 more

Role: Backend Developer

Experience: 3-6 years

Duration: 1–3 months

Tech Stack: .NET Core, MongoDB

Domain: Clinical/Healthcare (Preferred)


Responsibilities

  • Develop and maintain REST APIs using .NET Core
  • Design scalable backend services and microservices
  • Implement data storage and retrieval using MongoDB
  • Optimize database queries and application performance
  • Integrate with external systems (APIs, FHIR etc.)
  • Ensure data security and compliance (GxP/FDA preferred)
  • Support debugging and production issue resolution

Required Skills

  • Strong experience in .NET Core/ASP.NET Core
  • Hands-on experience with MongoDB or NoSQL databases
  • Experience in REST API development
  • Knowledge of microservices architecture
  • Familiarity with Git and CI/CD pipelines

Preferred

  • Healthcare/Clinical Trial domain exposure
  • Experience with Azure cloud deployments
  • Understanding of FHIR or Healthcare Data Standards
Read more
Digital solutions and services company
Digital solutions and services company
Agency job
via Peak Hire Solutions by Dharati Thakkar
Pune
6 - 7 yrs
₹17L - ₹23L / yr
skill iconMachine Learning (ML)
skill iconPython
ETL
skill iconData Science
SQL
+5 more

Data Scientist or Senior Machine Learning Engineer


We are currently hiring for the position of Data Scientist/ Senior Machine Learning Engineer (6–7 years' experience).


Please find the detailed Job Description attached for your reference.

We are looking for candidates with strong experience in:

  • Machine Learning model development
  • Scalable data pipeline development (ETL/ELT)
  • Python and SQL
  • Cloud platforms such as Azure/AWS/Databricks
  • ML deployment environments (SageMaker, Azure ML, etc.)


Kindly note:

  • Location: Pune (Work from Office)
  • Immediate joiners preferred


While sharing profiles, please ensure the following details are included:

  • Current CTC
  • Expected CTC
  • Notice Period
  • Current Location
  • Confirmation on Pune WFO comfort


Must have Skills

  • Machine Learning - 6 Years
  • Python - 6 Years
  • ETL (Extract, Transform, Load) - 6 Years
  • SQL - 6 Years
  • Azure - 6 Years


Request you to share relevant profiles at the earliest. Looking forward to your support.

Read more
Craft My Plate
at Craft My Plate
2 candid answers
4 recruiters
Teja Katakam
Posted by Teja Katakam
Hyderabad
2 - 4 yrs
₹3L - ₹6L / yr
Marketing Strategy
Digital Marketing
Social Media Marketing (SMM)
Market Research

Job description

Designation : Performance Marketing Executive / Manager

Location : Hyderabad


About the company

Founded in 2023, Craft My Plate is a bulk food booking, delivery, and service platform catering to events of all sizes—from intimate gatherings of 10 guests (and soon even smaller!) to large-scale events hosting up to 1,500 people. We partner with a carefully curated network of chefs, caterers, and kitchens to deliver seamless, high-quality food experiences.

Over the past 12 months, we’ve grown 3x in revenue and expanded our team by 2.5x, all while operating exclusively in Hyderabad. With ambitious plans ahead, we’re building the foundation for rapid scale—and we’re looking for driven individuals who want to grow with us and help shape the future of Craft My Plate.


Roles & Responsibilities

This role is for someone who owns revenue through paid marketing, not just campaigns.

Your success is not measured by clicks or impressions — it’s measured by ROI, CAC, and revenue growth.

You will be expected to think like a business owner, not an execution-only marketer.


Core Responsibility: Make Ads Profitable - turn them into our business leads

You will:

  • Own end-to-end paid marketing performance
  • Decide budget allocation across channels
  • Continuously improve ROI and scalability


If performance drops, you investigate. If something works, you scale it responsibly.


What You’ll Do (In Depth)


1. Paid Media Ownership

  • Manage and scale ads across:
  • Google Search, Display & YouTube
  • Meta (Facebook & Instagram)
  • LinkedIn (for B2B, if applicable)
  • Structure accounts properly:
  • Campaign → Ad Set → Creative logic
  • Control bids, audiences, creatives, and placements
  • Shut down low-performing campaigns quickly


Funnel Thinking (Very Important) - You don’t stop at leads.

You will: Track user journey from Ad → Landing Page → Lead → Sale

  • Identify drop-offs and fix them
  • Work with sales to understand:
  • Lead quality
  • Conversion timelines
  • Revenue attribution


Conversion Rate Optimization (CRO)

  • Improve conversion rates at every step
  • Run structured A/B tests on:
  • Creatives & copies
  • Headlines & CTAs
  • Landing pages & forms
  • Reduce cost without sacrificing quality


Data, Tracking & Attribution

Ensure accurate tracking across platforms

Work with:

  • GA4
  • Google Tag Manager
  • Meta Pixel & Conversion APIs
  • Validate data — no blind trust in dashboards
  • Build clarity on true ROI, not just platform-reported numbers


Budgeting & Scaling

  • Plan monthly and quarterly spends
  • Forecast performance before scaling
  • Balance growth vs efficiency
  • Control wastage and improve unit economics


Reporting & Insights

Share clear, honest performance reports

Explain:

  • Why performance went up or down
  • What actions were taken
  • What is planned next
  • Translate data into business decisions


What We Expect From You

Hard Skills

  • Strong hands-on experience in performance marketing
  • Deep comfort with numbers and analysis
  • Practical understanding of:
  • CAC, LTV, ROAS, Payback Period
  • Experience managing significant ad budgets
  • Strong Excel / Google Sheets skills


Mindset & Ownership

  • ROI-first thinking
  • Comfortable taking accountability
  • Fast decision-maker backed by data
  • No dependency on constant supervision


Nice to Have (Not Mandatory)

  • Startup or scale-up experience
  • Exposure to CRM & marketing automation
  • Experience aligning marketing with sales teams


How You’ll Be Measured

  • Revenue growth driven by paid marketing
  • Improvement in ROI and CAC month-on-month
  • Predictability and scalability of campaigns
  • Clarity and ownership in reporting


Apply Link : https://forms.gle/ddxTCoi7GU6PHVZD9

Read more
Talent Pro
Mayank choudhary
Posted by Mayank choudhary
Bengaluru (Bangalore)
1 - 3 yrs
₹10L - ₹15L / yr
Candidate should have atleast 1 - 2 years of experience...
  1. Candidate should have atleast 1 - 2 years of experience in React Native
  2. Candidate should be from Startups, Product, ecommerce, Gaming, Mobile App development Companies
  3. Mandatory expertise in React Native and JavaScript/Typescript, with good knowledge of the mobile app development ecosystem for Android and iOS.
  4. Candidate should have Good and Strong knowledge of state management libraries such as Redux, MobX, Toolkit or similar.
  5. Candidate should have Debugging & Testing Skills
  6. Candidate's Fundamentals should be good
  7. Candidate should have Experience of End to End -From Code to Deployment


Read more
Mumbai, Aurangabad, Ahmedabad, Nagpur, Chandrapur
1 - 5 yrs
₹3L - ₹4L / yr
Sales
Communication Skills
Negotiation
Relationship building
Target audience


Job Summary:

We are looking for a proactive Relationship Manager to drive retail insurance sales through client acquisition and agent management. The role involves recruiting and supporting agents, achieving monthly sales targets, and maintaining strong client relationships.

Key Responsibilities:

  • Acquire new clients and meet GWP/sales targets.
  • Recruit, train, and manage agents for business growth.
  • Provide accurate quotations and ensure policy completion.
  • Maintain regular follow-ups and ensure compliance.

Skills:

Insurance knowledge, communication, negotiation, relationship building, and target orientation.

Read more
Blaze Web Services Private Limited
Madurai
3 - 7 yrs
₹2L - ₹5L / yr
Business Development
Client Management
Communication Skills
Market Research
Market analysis
+3 more

Blaze Madurai looking for a young and motivated Business Development Executive with hands-on experience in the IT software industry. 


Job Description: 

  • Growing business through the development of new leads and new contacts. 
  • Required experience in handling/acquiring overseas clients & projects. 
  • The ideal candidate has to work with the clients to understand their business requirements. 
  • Identifying new revenue opportunities. 
  • Building business relationships with current and potential clients. 
  • Collaborating with management on sales goals. 
  • Developing and executing sales and marketing strategies to grow business and meet monthly and quarterly sales goals. 


Qualifications: 

  • Bachelor's degree with excellent Communication and presentation Skills. 
  • Proven experience as a BDE/ Sales executive or relevant role in a similar Industry. 
  • Enthusiastic to build good relationships with people 
  • Ability to work well in a team environment 


Job Type: Full-time 


Experience: 3+ years 

Read more
Gormalone LLP
at Gormalone LLP
3 recruiters
Dhwani Rambhia
Posted by Dhwani Rambhia
Bengaluru (Bangalore)
2 - 6 yrs
₹5L - ₹30L / yr
skill iconFlutter
DART
JSON
skill iconHTML/CSS
skill iconJavascript
+5 more

FLUTTER DEVELOPER               

GormalOne LLP. Mumbai IN

 

GormalOne is on a mission to make dairy farming highly profitable, especially for the smallest farmers living in the most neglected geographies. We are a dairy-focused technology solution provider with a vision to resolve the pain points of everyone in the dairy ecosystem. We are building a comprehensive platform for cattle management where farmers to AITs (Artificial Insemination technicians), para vets, veterinarians, consultants, and corporates can collaborate and benefit each other using data. Nitara offers an easy-to-use artificial intelligence-enabled herd management system for farmers/veterinary/paraprofessionals/AITs.


We are looking for a Flutter developer who has a passion for pushing mobile technologies to the limits. This Flutter app developer will work with our team of talented engineers to design and build the next generation of our mobile applications. Flutter programming works closely with other app development and technical teams.

 

Responsibilities

  • Design and build advanced applications for the Flutter platform targeting Android and iOS platforms
  • Deploy the built apps in the play store and app store
  • Collaborate with cross-functional teams to define, design, and ship new features
  • Work with external data sources and APIs
  • Unit-test code for robustness, including edge cases, usability, and general reliability
  • Work on bug fixing and improving application performance
  • Continuously discover, evaluate, and implement modern technologies to maximize development efficiency
  • Use SOLID principles and design patterns effectively while coding
  • Follow general coding guidelines
  • In-depth knowledge of DART is necessary
  • Working experience in git

 

Basic Requirements

  • Have published more than one original Flutter app
  • Built and deployed the flutter app on both Android and iOS platforms
  • Experience with offline storage, threading, and performance tuning.
  • Familiarity with the use of sensors such as gyroscopes and accelerometers.
  • Experience working with remote data via REST and JSON
  • Experience with third-party libraries and APIs
  • Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
  • Solid understanding of the full mobile development life cycle.
  • In-depth understanding of Object Orientation and any of the object-oriented languages like Java or C#
  • Understanding agile development method
  • Knowledge of HTML, CSS, and JavaScript

 

Preferred Requirements

  • BS/MS degree in Computer Science, Engineering, or a related subject
  • Proven software development experience with Flutter skills
  • Proven working experience of minimum 2+ Years in Flutter app development

 

Kindly note: Salary shall be commensurate with qualifications and experience

 

 


   

 

 

Read more
Purchase of compelling goods and services. (SG1)
Purchase of compelling goods and services. (SG1)
Agency job
via Multi Recruit by savitha Rajesh
Bengaluru (Bangalore)
7 - 12 yrs
₹15L - ₹20L / yr
Market Research
Primary Research
SWOT analysis
Secondary Research
Market Research Analyst
+1 more

We are looking for a methodical Market Research Analyst to discover customer preferences and statistical data in order to support customers during their decisionmaking process regarding product designs, prices, and promotions. The ideal candidate will be able to analyze autonomously qualitative data, trends, strategies, and competition aiming at increasing competitiveness.

SKILLS YOU MUST HAVE:
Growth Consulting, Competitive Benchmarking, Secondary Research, Market Sizing Strategy Consulting, Company Analysis, Swot Analysis, Primary Research, Market Research, Industry Analysis


RESPONSIBILITIES:

  • Understanding business objectives and designing surveys to discover prospective customers’ preferences
  • Perform a valid and reliable market research SWOT analysis
  • Provide competitive analysis on various companies market offerings, identify market trends, pricing/business models, sales and methods of operation
  • Collecting data on customers, competitors and marketplace and consolidating information into actionable items, reports, and presentations
  • Carry out quantitative and/or qualitative research
  • Analyze and interpret data to identify patterns and solutions, including surveys and focus group transcripts
  • Utilize statistical software to manage and organize information monitoring the progress of research projects
  • Design specific research methods such as questionnaires and surveys
  • Develop industry-specific, vertical-level nuances as the function matures
  • Maintaining the research knowledge repositories with up-to-date content
  • Actively develop domain expertise, leveraging subject matter experts, and external sources
  • Remain fully informed on market trends, other parties researches and implement best practices

 

Skill requirement:

  • 5+ years experience in the market research or related field
  • Experience in conducting research and business statistics, exposure to interacting with senior leaders.
  • MBA or equivalent
  • Excellent knowledge of statistical packages (SPSS, SAS or similar), databases and MS Office
  • Business research includes strategy research, country analysis, competitor analysis, market analysis, financial analysis, qualitative and quantitative benchmarking, Porter's five forces, SWOT analysis, company analysis, industry analysis, and other
  • Excellent Research skills and experience of working on research tools & databases
  • Good summarization skills
  • Good executive presence, ability to deal with senior partners
  • Ability to work independently, with minimum supervision, and with geographically dispersed teams
  • Good problem-solving skills
  • Think strategically – should be able to understand the larger picture
  • Flexible - ability to adapt to changing dynamics quickly

 

 

Read more
Unipro Education Pvt. Ltd.
Pune
2 - 5 yrs
₹3L - ₹4L / yr
"Client Servicing"
"digital marketing"
"client management"
"client satisfaction"
Hi Candidates, We have an urgent opening for Client Servicing profile for Pune Location. Responsibilities will include:
 1. Maintain & retain client relationship for all digital media servicing 2. Should have good strategic & communication skills with an ability to understand the creative brief 3. Translate brief to both creative & operations team 4. Maintain & coordinate within various in-house departments – especially creative and social media team. 5. Create Mock up, Presentations basis on the creative brief given by client and same needs to be explained to the Internal creative team. 6. Develop a crisp and creative content to support marketing and corporate communication needs. 7. Assist with production of artwork, source images and check copy. 8. Developing a thorough understanding of client's businesses and brands. 9. Ensuring client requests are developed into internal briefs in line with the Agency's procedures.
 10. Managing all client requests and ensuring delivery of work on time and as per clients' requirements. 11. Taking a proactive role in creative briefs and Ad operations and have the ability to propose innovative solutions. 12. Coordinate with social media team and support them with Innovative content and copy of the creatives. To be considered for this position, one must have: 1. Sound knowledge of digital lead-gen processes, i.e., Google AdWords and other Search Engine Marketing tools, including Facebook, LinkedIn, YouTube, Twitter etc. 2. Understanding of the digital creatives like – Landing Pages, Display Banners, Facebook ads and Posts, Microsites, Emailers etc. 3. Knowledge in writing journals, brochures, whitepapers 4. Preparing interactive presentations and mock ups 5. Copy-writing, Proof-reading
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos