Position: Call Quality Analyst
Key Responsibilities:
1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.
2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.
3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.
4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.
5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.
6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.
7. Customer feedback: Incorporate customer feedback into quality assessment processes
Qualifications:
• Bachelor's degree in a relevant field or equivalent work experience.
• Proven experience in quality analysis and call auditing, preferably in a customer service environment.
• Excellent communication skills, both written and verbal.
• Knowledge of relevant industry regulations and compliance standards.
• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).
call QA for Pune
language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)
Experience- 6months- 2yrs (BPO Voice also considerable)
Salary- 25k ctc location: Vimaan Nagar
call QA for Banglore/Jaipur
language- Hindi andEnglish (both)
Experience- 6months- 2yrs (BPO Voice also considerable)
Salary- 22k ctc LOCATION: HSR layout
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Job description:
We are seeking an experienced software engineer to join our small and dynamic startup team. As a software
engineer, you will be responsible for developing and maintaining both the front-end and back-end components of
our web-based applications. This is an excellent opportunity to work in a fast-paced startup environment and have
a direct impact on the growth and success of our company.
Responsibilities:
1. Design, develop, and maintain efficient and scalable web-based applications from inception to
deployment.
2. Collaborate with cross-functional teams, including product managers, designers, and other developers, to
define and implement innovative solutions for our products.
3. Write clean, reusable, and well-documented code using modern programming languages and
frameworks.
4. Build responsive and user-friendly interfaces that deliver an exceptional user experience.
5. Implement and maintain server-side logic and databases for optimum performance and reliability.
6. Conduct thorough testing and debugging to ensure the quality and stability of applications.
7. Stay updated with emerging technologies, industry trends, and best practices in web development.
8. Participate in code reviews and provide constructive feedback to maintain code quality standards.
9. Troubleshoot and resolve issues, bugs, and performance bottlenecks in a timely manner.
10. Collaborate with the team to prioritize and manage multiple projects simultaneously, adhering to project
timelines and deadlines.
Target profile:
1. Bachelor's degree in Computer Science, Engineering, or a related field.
2. Minimum of 2 years of experience as a software engineer.
3. Strong proficiency in front-end development languages such as HTML, CSS, and JavaScript, as well as
modern frameworks such as React, Angular, or Vue.js.
4. Proficiency in server-side languages such as Node.js, Java.
5. Experience working with relational databases such as MySQL, PostgreSQL, or MongoDB.
6. Knowledge of version control systems (e.g., Git) and familiarity with CI/CD processes.
7. Solid understanding of software development principles, design patterns, and best practices.
8. Familiarity with cloud platforms such as AWS, Azure, or GCP is a plus.
9. Excellent problem-solving and analytical skills with a keen attention to detail.
10. Strong communication and collaboration skills to work effectively within a small team.
Our offering:
1. A great work environment with massive ownership and growth opportunities
2. Work closely with the founding and the leadership team on key projects
3. Opportunity to be on top of industry trends and learn from the industry leaders
4. Compensation: Market standards
Responsibilities:
• The ideal candidate must have experience as an end-to-end for both IT and Non-IT.
• Should have good technical knowledge.
• Responsible for end-to-end hiring: Sourcing, interviewing, salary negotiation, and closing
• Candidates for assigned requisitions.
• Must have good experience in hiring Candidates.
• Should have experience in using job portals (Naukri, LinkedIn, Monster, etc) and other
• open-source platforms and have a good pipeline of passive candidates.
• Ability to work independently and multi-task in a fast-paced environment.
• Ability to communicate effectively with candidates and hiring managers.
• Maintaining an internal database of candidates as per their skill sets.
• Excellent sourcing skills.
Qualifications:
• Proven experience as an HR recruiter.
• Proficiency in English.
• Familiarity with Applicant Tracking Systems and resume databases.
• Experience with sourcing techniques.
• Self-motivated with a results-driven approach.
Techwave is a leading global IT services and solutions company revolutionizing digital transformations. We enable clients to maximize their potential and achieve a greater market with a wide array of technology services, including, but not limited to Enterprise Resource Planning, Application Development, Analytics, Digital, and the Internet of things (IoT).
Organization : TECHWAVE (http://www.techwave.net/)
Requirement : Groovy Grails Developer
Experience :5+ Years
Job type : Permanent
Location : Hyderabad
Job Description Engaged in all phases of the software development lifecycle
Job qualifications and requirements
- 4+yrs experience in software development in Groovy, grails framework,
- Knowledge of mysql, postgresql, RabbitMQ, Linux based development/ deployment.
- Deployment with Jenkins/ maven,
- Good knowledge in Jira.
- Project experience in ecommerce/digital domain is a big plus.
- Strong exp in creating angular2+ (preferably angular 6) custom components
- Having exp with state mgmt. e.g., rxjs, Redux observable, Ngrx, Ngxs.
- Frameworks: Angular 2+/ 5/ 6, Bootstrap, HTML5, CSS3,
- Programming: JavaScript, Nodejs, Typescript, JavaScript (OOP), jQuery, Restwebservices
- Tools: GIT hub, Wireframe e.g., invasion
- Cloud Exposure
- Test current products and identifying deficiencies
- Suggest solutions to identified product problems
- Investigate product quality in order to make improvements to achieve better customer satisfaction
- Plan, create and manage the overall Quality Planning strategy
- Collaborate with the Product Development team to ensure consistent project execution
- Identify quality assurance process bottleneck and suggest actions for improvement
- Oversee continuous improvement projects
- Collect quality data
- Identify key KPIs for product quality
Work Experience Required:
1) Senior-level Developer with 3+ years of experience in .Net technologies (.NET Core).
2) Have good hands-on experience working with Angular / Vue JS (Preferable) / React
3) Have strong hands-on experience of Entity Framework and writing LINQ queries.
4) Typescript experience is a plus.
5) Strong Web API and MVC app development experience is a plus.
Important skills:
- Review requirements, create system design documents and develop solutions
- Proficiency in C#, Angular-2, http://asp.net/">ASP.NET, OOPS, http://ado.net/">ADO.NET, WCF, Amazon Web service & cloud, JQuery, LINQ, XML Schema, XSLT & SQL Server
- Web API & Entity Framework
- Should be well versed with Data Structures & algorithms, Multithreading, and optimization Technique.
- Knowledge of SOA architecture will be an added advantage.
- Should have capabilities to develop the core modules/components and should have experience in one or more complete life cycle modules
- Preferable if having an understanding of software development lifecycle and exposure to AGILE and SCRUM Methodologies
- Strong analytical and problem-solving skills and Excellent verbal and written communication skills
- Experience in Production support will be an added advantage.
Greetings from Codemantra!
We are hiring Associate product manager with 2 to 6 years of experience & below skill sets.
* Create and manage product strategies, roadmaps, project plans and product specifications.
* Collaborate with marketing and engineering on product development during the discovery
phase to assess value, usability and feasibility of product features.
"Own" the product's user experience and feature set and act as the product evangelist to build
awareness within the organization.
* Performing A/B tests and working with UX and Visual Design teams in developing and
optimising the desktop & website user experience.
*Identifying opportunities for revenue growth, with marketing and business teams to understand
requirement of new products/features/services from the users.
*Build product prototypes and mock-ups -Prioritize and create detailed product specifications to
be used in written specifications, business rules, flows and use cases, as well as user-
experience (UE) generated deliverables such as prototypes, wireframes and design and copy
documents.
*Experience designing and building great user experiences on both the web and mobile devices.
* At least 2 years experience as a program or product manager successfully in multiple products.
* Strong understanding of all aspects of the product development lifecycle, including product
strategy development, requirements definition, UE design, engineering, QA and launch.
* Passion for great user experience and design.
* Experience with SaaS product design and delivery is preferred.
* Strong communication skills.
* Being a team player.
- Build pixel-perfect, buttery smooth UIs across both mobile platforms
- Strong knowledge of React workflows (such as Flux or Redux)
- Implement clean, modern, smooth animations and transitions that provide an excellent user
experience
- Integrate third-party APIs
- Release applications to IOS and Google Play stores.
- Ability to work through new and difficult React Native issues and contribute to libraries as
needed.
- Ability to create and maintain continuous integration and delivery of React Native applications.
- Experience with code optimization and performance improvements
- Experience in Mongo DB, Node JS, AWS is a plus
- Strong knowledge of GIT
Required Skills:
-Database - NoSQL (MongoDB), Restful, Express.JS, React.JS and Node.JS
MUST have Hands-on experience in ReactJS.
Experience with popular ReactJS workflows such as Flux or Redux.
Good to have knowledge on AngularJS / NodeJS / ExpressJS / VueJS,
Proficient understanding of web markup, including HTML5, CSS3, Bootstrap.
Basic understanding of server-side CSS pre-processing platforms, such as LESS and SCSS.
Familiarity with integrating RESTful APIs.
Proficient understanding of cross-browser compatibility issues and ways to work around them.
Proficient understanding of code versioning tools, such as Git, Github
- Who thinks they are best on IOS Platform
- Who think they work independently with less supervision.
- Objective-C and Swift in-depth Knowledge
- Architecture Knowledge is Plus (VIPER Architecture)added Advantage
- Must have at least 3 good quality iOS apps in the portfolio to showcase
- Knowledge of Android Development will be a plus