Position: Call Quality Analyst
Key Responsibilities:
1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.
2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.
3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.
4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.
5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.
6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.
7. Customer feedback: Incorporate customer feedback into quality assessment processes
Qualifications:
• Bachelor's degree in a relevant field or equivalent work experience.
• Proven experience in quality analysis and call auditing, preferably in a customer service environment.
• Excellent communication skills, both written and verbal.
• Knowledge of relevant industry regulations and compliance standards.
• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).
call QA for Pune
language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)
Experience- 6months- 2yrs (BPO Voice also considerable)
Salary- 25k ctc location: Vimaan Nagar
call QA for Banglore/Jaipur
language- Hindi andEnglish (both)
Experience- 6months- 2yrs (BPO Voice also considerable)
Salary- 22k ctc LOCATION: HSR layout
Shubham Vishwakarma
Full Stack Developer - Averlon
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JenkinsAbout SAP Fioneer
Innovation is at the core of SAP Fioneer. We were spun out of SAP to drive agility, innovation, and delivery in financial services. With a foundation in cutting-edge technology and deep industry expertise, we elevate financial services through digital business innovation and cloud technology.
A rapidly growing global company with a lean and innovative team, SAP Fioneer offers an environment where you can accelerate your future.
Product Technology Stack
- Languages: PowerShell, MgGraph, Git
- Storage & Databases: Azure Storage, Azure Databases
Role Overview
As a Senior Cloud Solutions Architect / DevOps Engineer, you will be part of our cross-functional IT team in Bangalore, designing, implementing, and managing sophisticated cloud solutions on Microsoft Azure.
Key Responsibilities
Architecture & Design
- Design and document architecture blueprints and solution patterns for Azure-based applications.
- Implement hierarchical organizational governance using Azure Management Groups.
- Architect modern authentication frameworks using Azure AD/EntraID, SAML, OpenID Connect, and Azure AD B2C.
Development & Implementation
- Build closed-loop, data-driven DevOps architectures using Azure Insights.
- Apply code-driven administration practices with PowerShell, MgGraph, and Git.
- Deliver solutions using Infrastructure as Code (IaC), CI/CD pipelines, GitHub Actions, and Azure DevOps.
- Develop IAM standards with RBAC and EntraID.
Leadership & Collaboration
- Provide technical guidance and mentorship to a cross-functional Scrum team operating in sprints with a managed backlog.
- Support the delivery of SaaS solutions on Azure.
Required Qualifications & Skills
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
- 8+ years of experience in cloud solutions architecture and DevOps engineering.
- Extensive expertise in Azure services, core web technologies, and security best practices.
- Hands-on experience with IaC, CI/CD, Git, and pipeline automation tools.
- Strong understanding of IAM, security best practices, and governance models in Azure.
- Experience working in Scrum-based environments with backlog management.
- Bonus: Experience with Jenkins, Terraform, Docker, or Kubernetes.
Benefits
- Work with some of the brightest minds in the industry on innovative projects shaping the financial sector.
- Flexible work environment encouraging creativity and innovation.
- Pension plans, private medical insurance, wellness cover, and additional perks like celebration rewards and a meal program.
Diversity & Inclusion
At SAP Fioneer, we believe in the power of innovation that every employee brings and are committed to fostering diversity in the workplace.
Java
Javascript
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To us, a Technical Interviewer is a go-to person for technical interviews for any technology. This means that your duties will involve conducting technical interview rounds of candidates having a technical background of any kind.
The job of a Technical Interviewer is important to business success. Hiring the right talent is our most critical point and a vital aspect of a complete Technical Interviewer’s job description and specification.
Responsibilities
- Own full technical recruitment process including interviews, feedback, and building talent pipelines
- Identify the right talent for the organization
- Train and mentor new and existing interviewers
- Identify the gaps in the interview process and work on solutions
- Maintain a healthy candidate experience and build the employer brand
- To be up to date with new technologies
- Participate in various coding and technology-related challenges to gain knowledge
- Nurture a positive working environment
- Have a strong sense of ownership for assigned tasks and a willingness to go the extra mile when needed
- Is an effective communicator who can establish rapport with people at all levels
Qualifications
- Bachelor's Degree in BSc/BE/BTech in Computer Science, Engineering, or a related field
- General programming skills in languages like Java, Javascript, Ruby or equivalent.
- Proven working experience in the same profession or as a trainer
- People-oriented and results-driven
- The ability to work as part of a team
- Strong analytical and problem-solving skills
- Excellent administrative and organizational skills
- Effective communication skills
- Proven hands-on Software Development experience
Design, build and maintain our social media presence
Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
Identify trends and insights, and optimize spend and performance based on the insights
Brainstorm new and creative growth strategies
Plan, execute, and measure experiments and conversion tests
Collaborate with internal teams to create landing pages and optimize the user experience
Utilize the strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
Instrument conversion points and optimize user funnels
Collaborate with agencies and other vendor partners
Evaluate emerging technologies.
Responsibilities:
- Configure and maintain Tableau Server Software Layer.
- In charge of system administration (includes site creation, server maintenance/upgrades/patches) and change management
- Monitor server activity/usage statistics to identify possible performance issues
- Carry out performance tuning of tableau server environment (clustering, load balancing)
- Create/Manage groups, workbooks and projects, database views, data sources and data connections.
- Proactively communicate with stakeholders to resolve issues and get work done
- Set up a governance process around Tableau dashboard processes.
Qualifications
- Bachelor's degree in computer science, business analytics or related field
- 3 or more years of professional experience as an administrator
- Experience in developing, configuring and administering Tableau Server.
- Ability to play with data and build reports / dashboards using Tableau
- Strong written and verbal communication skills
React NativeYou will be responsible for architecting and building applications, as well as coordinating with the teams responsible for other layers of the product infrastructure.
Responsibilities:
Leverage native APIs for deep integrations with both platforms.
Diagnose and fix bugs and performance bottlenecks for performance that feels native.
Maintain code and write automated tests to ensure the product is of the highest quality.
Transition existing React web apps to React Native.
Skills:
Firm grasp of the JavaScript (TypeScript would be a plus)
Knowledge of functional or object-oriented programming
Ability to write well-documented, clean Javascript code
Familiarity with native build tools, like XCode, Android Studio
Understanding of REST APIs, the document request model, and offline storage
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Send across:
Your LinkedIn profile
Your Github profile
Links to projects you have built
- Study design briefs and determine requirements
- Schedule projects and define budget constraints
- Conceptualize visuals based on requirements
- Prepare rough drafts and present ideas
- Develop illustrations, logos and other designs using software or by hand
- Use the appropriate colors and layouts for each graphic
- Work with team and manager to produce final design
- Test graphics across various media
- Amend designs after feedback
- Ensure final graphics and layouts are visually appealing and on-brand
- Requirements
- Proven graphic designing experience
- A strong portfolio of illustrations or other graphics
- Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop)
- A keen eye for aesthetics and details
- Excellent communication skills
- Ability to work methodically and meet deadlines
- Degree in Design, Fine Arts or related field is a plus
DjangoJavascriptAffinsys is a Cognitive CX platform that combines Human & AI realms to help businesses with customer experience management, hyper-personalization & operations automation. With laser sharp focus on Customer Experience automation for financial services, we use Deep learning, NLP, computer vision, big data, recommendation system & speech analytics fused with our domain knowledge of working with 100's of banks across 50 countries to help financial institutions shift : from legacy to latest channels (Embedded Financial services), from transactions to goal based journeys (Personalized customer experience), from reactive service provider to proactive advisor (Robo/AI based advisory), from silos to ecosystem (Open banking).
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon