Position: Call Quality Analyst
Key Responsibilities:
1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.
2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.
3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.
4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.
5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.
6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.
7. Customer feedback: Incorporate customer feedback into quality assessment processes
Qualifications:
• Bachelor's degree in a relevant field or equivalent work experience.
• Proven experience in quality analysis and call auditing, preferably in a customer service environment.
• Excellent communication skills, both written and verbal.
• Knowledge of relevant industry regulations and compliance standards.
• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).
call QA for Pune
language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)
Experience- 6months- 2yrs (BPO Voice also considerable)
Salary- 25k ctc location: Vimaan Nagar
call QA for Banglore/Jaipur
language- Hindi andEnglish (both)
Experience- 6months- 2yrs (BPO Voice also considerable)
Salary- 22k ctc LOCATION: HSR layout

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Position Title : Lead/Sr. System Rust Developer
Location : Gurugram, India (On-Site)
Employment Type : Full-time (6 Days/Week)
About the Role :
We are looking for a skilled Lead/Sr. System Rust Developer to design, develop, and optimize high-quality software solutions. With a focus on performance, scalability, and security, you will play a key role in driving innovation and maintaining robust systems in a collaborative environment.
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Software Development and Maintenance :
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Leadership :
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Qualifications :
Experience :
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- Relevant Experience : 3+ Years of hands-on Rust programming experience.
Technical Skills :
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Education :
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- Opportunity to work on innovative and cutting-edge technologies.
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- Competitive compensation and ample growth opportunities.
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EXCELLENT OPENING FOR USA ENERGY SALES PROCESS (INBOUND & OUTBOUND) - PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the USA Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:
As an International Sales Executive in our company, your primary responsibility is to drive sales and revenue generation for the company by engaging with potential customers from the US. You will be responsible for handling inbound sales calls, building relationships
Note Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)
Desired Candidate Profile
* Should have convincing Capabilities and selling skills.
* Excellent English Communication Skills.
* Basic Computer Knowledge.
* Qualification No Bar.
* Min 1 year experience in Outbound Sales Process. (Tech Support experience not counted) .
Perks and Benefits
* Fixed Shift with Fixed Week OFF (Sunday & Saturday)
* Office Timings: 7:30 PM - 5:00 AM (Night Shift)
* Salary on Time (1st of every month).
* No Salary Deduction for Target
* Monthly Performance Bonus.
* Uncapped Incentives & Commissions.
* Referral Bonus.
* Pickup & Drop or Transport Allowance Provided.
* No Salary Deduction for Target
* Monthly Performance Bonus.
To apply call HR Team
JOB DETAILS
Job Title: Call Associate Executive required For US Energy Sales Process | Night Shift
Company: Paygeek Soft Solutions ( DWC Technologies )
PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the USA Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:
Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)
Salary Range: ₹15,000.00 - ₹28,000.00 per month
For any query please call HR Team -Tania Fatema
( call & whatsapp )
Office location Address :
Mani Casadona, 10th Floor, Office # 08 Plot #2 F/4, Action Area, Action Area 1D, #2 F, Newtown, Kolkata, West Bengal 700156 .
Note: CTC not a constraint for the right candidate.
Looking for Backend Developers (Node.js)
Roles & Responsibilities
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- Even better if you have:
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- If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.
- Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.
- We look forward to hearing from you.
Exp - 5 to 8Years
Notice period - Immediate to 30 Days
Job Description:
Working proficiency in developmental toolsets like Jira, Bitbucket, Splunk, Dynatrace etc.
Proficiency in Java/J2EE, Web Service, Micro service, Spring Boot, Kafka
Experience in developing, deploying and administering Java applications ,Java spring, Java Spring MVC, Spring Batch, Web services (REST and SOAP), HTML5, JavaScript, CSS, XML, Rest API, GIT, Tomcat.
Experience of Agile team working
REST API's & Spring experience is must. Spark experience is added advantage.
Regards,
Jyothi.
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