Position: Call Quality Analyst
Key Responsibilities:
1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.
2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.
3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.
4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.
5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.
6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.
7. Customer feedback: Incorporate customer feedback into quality assessment processes
Qualifications:
• Bachelor's degree in a relevant field or equivalent work experience.
• Proven experience in quality analysis and call auditing, preferably in a customer service environment.
• Excellent communication skills, both written and verbal.
• Knowledge of relevant industry regulations and compliance standards.
• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).
call QA for Pune
language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)
Experience- 6months- 2yrs (BPO Voice also considerable)
Salary- 25k ctc location: Vimaan Nagar
call QA for Banglore/Jaipur
language- Hindi andEnglish (both)
Experience- 6months- 2yrs (BPO Voice also considerable)
Salary- 22k ctc LOCATION: HSR layout

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- Writing back-end code & front –end code and building efficient Java modules
- Contribute in all phases of the development lifecycle, Write well designed, testable, Design, build, and maintain efficient, reusable, and reliable Java code code
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- Profound insight of Java and JEE internals (Class loading, Memory Management, Transaction management etc.)
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- excellent written and verbal communication skills Ability to quickly adapt and learn new technologies.
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We are looking "Customer Support Trainee" for Reputed Client @ Coimbatore Permanent Role.
Experience: 0-1 Yr
• The primary job of a customer support executive is to address customer issues and resolve them in a timely and efficient manner.
• Support represent interact with customers on a variety of channels such as phone, email,and ensure that all valid customer concerns are being dealt with immediately.
• Processing excellent product knowledge to enhance customer support.
• Ability to meet deadlines and prioritize tasks
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Updating, implementing, and maintaining procedures.
• Documenting and communicating the results of your efforts.
• Conducting meetings and presentations to share ideas and findings.
• Prioritizing initiatives based on business needs and requirements
• Working closely with clients, technicians, and managerial staff.
• Able to speak Hindi, Tamil & English
Requirements
- 3+ years of overall application development experience
- 5 years of Java 8, J2EE, Spring Boot, Spring MVC, JPA
- 2 years of Angular 8+, TypeScript, JavaScript, HTML, CSS
- Expert knowledge of SQL and PL SQL programming with MySQL database
- Strong knowledge of Maven, Junit, Mockito, GitLab, GitHub, and Jira
- Nice to have Docker implementation experience
- Experienced with TDD test driven development and automated unit testing including UI unit testing frameworks
- Expert knowledge of JSON RESTful web service development
- Experience with code reviews development of coding standards practices improving the quality in the software code
- Ability to work independently, take initiative to ensure efficient and timely resolution of production issues
- Excellent problem-solving design development and debugging skills
- Ability to solve problems using an analytical approach decisive fast moving quick and constructive resolutions of conflicts and a can-do attitude
- Expert knowledge in Agile Scrum practices Software Development and Application Life Cycle Management
About us
GRG India is a leading provider of end-to-end loyalty management services in India. We help large and mid-size companies acquire, engage, retain and influence their customers, employees and channel partners. Our clients include some of India’s top brands across BFSI, FMCG, Construction, IT, Agro Chemicals, and Automotive industries.
Following are examples of what we do:
- Design a mechanic loyalty program for a large auto ancillary company, wherein the mechanic gets incentivized every time he influences the vehicle owner to buy original OEM spare parts
- Send promotional offers to customers of large banks to make them use specific banking channels (e.g. Net Banking, Mobile App etc.) or products (e.g. Remittance, Loans etc.)
- Acquire and grow the customer base of a large MNC agro chemical company by using farmer referral programs and instant gratification rewards.
- Engage HNI customers of a large real estate company with high-end exclusive benefits, privileges, and rewards
- Assist one of India’s top credit card issuing company to reduce employee attrition and increase sales across multiple sourcing channels
With a reputation that’s been built over a decade of providing successful loyalty management solutions, we’re now embarking upon a journey of creating highly modular, scalable, and mostly standardized products.
We have recently launched a SasS product Lets Buzzz, an employee engagement platform that helps drive performance and innovation at the workplace. It is a comprehensive product designed to empower business. from accelerating employee engagement to helping appreciate good work and motivating employees to deliver on business objectives.
If making a difference to the working culture across companies sounds exciting, then this is the job for you.
We expect you to play a critical role in developing the sales strategy. You will be responsible for all Sales Activity, more specifically, identifying, developing and closing new opportunities. In addition to having a successful track record in business acquisition working with middle and senior level management, you will also demonstrate a proactive approach to building new relationships. Essential that you are a focused performer who is in the habit of beating Sales targets.
Reports to
AVP - Product Sales
3 best things about the job
- Work in a rapidly evolving industry where scalable tech products have a huge impact
- Have complete ownership of product sales
- Potential for the role to evolve into a business leadership role
Measures of success
- Building and implementing a successful Sales Strategy.
- Healthy pipeline of clients and prospective business opportunities.
- Over achieving sales targets assigned.
- Win long term business deals.
Responsibilities of the role
- To constantly keep oneself updated with key trends in the market.
- Establish key relationships with corporate clients and agencies to ensure maximum exposure and increase revenue. Networking within assigned client organizations to understand organizational structures and prospective business needs and sale opportunities.
- Devise strategies and execute tactics to pitch and secure new business.
- Liaise with the rest of the team on a day to day basis to obtain all new sales leads and proactiveness in putting forward suggested actions to achieve sales targets
- Responsible for reporting as per business requirements. Assessing assigned client contractual situations to ensure the best possible agreement structure is in place to lock in clients
What you will need
- You are self-motivated and have high levels of energy about what you do and the products you are presenting.
- A great balance of business and commercial acumen along with understanding of technology and SaaS products
- A strong bias for using relevant analytical tools and taking data-driven decisions
- Ability to work with multiple internal and external stakeholders
- Excellent verbal and written communication skills.
Hammoq Inc is a rapidly growing startup in the reselling sector. Our app provides product listings, cross-platform data analytics, and Cross-platform delisting as our core services.
Launched Web app in 2020 and iOS app at the start of 2021, we are continuing our exponential growth, and we were hoping you could play a core role in our mission.
Hammoq is looking for a Senior ML/Machine Vision Architect / Researcher, an expert in Deep Learning, to join our passionate developers' team to create our unique SaaS web app.
The ideal candidate will be responsible for developing new Machine Learning / Machine vision models according to the business needs.
*What you'll do
- You’ll lead the ML R&D process at Hammoq.
- You will build ML architectures to optimise the process.
- You'll collaborate with our hardworking, nimble, and supportive team through daily standups, company presentations, product demos, slack discussions
- You'll work on solving machine vision / Machine Learning problems and implementations.
- You'll use ML libraries of IOS and Android to build and run models on the mobile devices
Skills and expertise that will help you succeed
- Must have experience working with OpenCV, TensorFlow, and Keras environment
- Must have the ability to develop your own models.
- Working experience of training and deploying computer vision models
- Experience in Computer Vision and Machine Learning (including Deep Learning) algorithms.
- Experience in image analytics - including feature extraction, object detection, classification, and tracking
- Experience in image manipulation
- PhD in Computer Vision , Machine Learning, Machine Vision or any related field is a must.
- Strong programming skills in Python, including NumPy, Scikit Learn, Pandas, and Matplotlib
- Self-governing analytical problem-solving skills for efficient and uninterrupted development of solutions
- Strong communications skills for an adequate description of technical concepts to others
Nice to have
- Experience in building APIs implementing ML models
- Knowledge or basic understanding of any Cloud ML technologies or Cloud ML service providers.
- Experience in the e-commerce industry
About Paytail:
We are a young Fintech Company providing BNPL Solutions and enabling instant digital finance and easy EMI's across millions of merchants across the country. We are on the mission of simplifying affordable buying for the consumer across segments. Paytail is backed by Cholamandlam Investments, and few large Angel Investors.
Why Paytail:
Complete Ownership: Take responsibility for whatever work you do with little or no interference, get awarded on the successes for whatever work you do with little or no interference, and be accountable for the slip-ups.
Feedback driven Culture: - Feedback is the breakfast for the champions- and thus we believe feedback helps people & organization improve.
Work with top talent: Get doors open for new learning, our team is being led by the best minds in the industry.
Open Work Culture: Everyone from the CEO is easily accessible. Have any new ideas you think can revolutionize the workplace? Or do you have some concerns about your work? Feel free to talk to the leadership.
Skills, Responsibilities & Requirements:
- Identify qualified prospects and navigate company structures to identify decision- makers.
- Use a combination of outreach mechanisms to nurture leads (Call, Email, Marketing automation tools like Outreach, LinkedIn InMail, Lusha etc.)
- Tie up leads that will turn into the business through persistence.
- Learn, leverage, and help evolve our demand generation process.
- Generate appointments/meetings by means of proactive outbound prospecting
- Work directly with sales and marketing to discover opportunities from leads.
- Previous experience working with SAAS/Software Product/Fintech Companies is plus.
Location: Gurgaon/Gurugram

Desired Profile:
- Strong analytical skills -ability to turn business requirements into technical concepts and code
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- At least one PWA project
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- Excellent problem solving and communication skills
- Used to writing automated tests with tools like Jest & Cypress
- Working with a ticketing tool like Jira
- Experience with SCRUM/Agile Development
- Experiences with NodeJS is a plus
- Experiences with Monorepositorys and Nx is a plus





