Position: Call Quality Analyst
Key Responsibilities:
1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.
2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.
3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.
4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.
5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.
6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.
7. Customer feedback: Incorporate customer feedback into quality assessment processes
Qualifications:
• Bachelor's degree in a relevant field or equivalent work experience.
• Proven experience in quality analysis and call auditing, preferably in a customer service environment.
• Excellent communication skills, both written and verbal.
• Knowledge of relevant industry regulations and compliance standards.
• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).
call QA for Pune
language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)
Experience- 6months- 2yrs (BPO Voice also considerable)
Salary- 25k ctc location: Vimaan Nagar
call QA for Banglore/Jaipur
language- Hindi andEnglish (both)
Experience- 6months- 2yrs (BPO Voice also considerable)
Salary- 22k ctc LOCATION: HSR layout

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Purpose of Job is to strategize, manage & execute Training framework for the organization
Technical Skills
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Sound knowledge of Industry L&D Practices
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Moderate knowledge of BFSI Sector & Products
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Content creation & LMS framework understanding
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ROI Measurement tools
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Kirkpatrick Evaluation Matrix
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Animation & Simulation expertise
Job Responsibilities :
Team Management
⮚ Manage a team of Learning specialist and driving various Learning Initiatives on LMS, Classroom, Virtual platforms
⮚ Upskill the team periodically on Training Tools like Impact Evaluation, Content Creation, Data Reporting, etc
Impact Oriented Initiatives
⮚ Roll out Department wise Sustainable training initiatives with Impact Oriented objective & measurement of ROI
⮚ Analyzing the training need & identifying tools and matrices determining the overall impact on business
Stakeholder Management
⮚ Regular interaction & Collaboration with Stakeholders and gathering Short-term & Long-term training needs and actualizing in the Training Calendar
⮚ Publishing Training MIS & Impact reports to stakeholders and fulfilling their training asks alongside launching sustainable training initiatives
MIS & Analytics
⮚ Having a strong hold on Reporting of Data related to Training, for eg. Reports, Content, Assessment, Feedback Scores, etc.
⮚ Periodic Reporting of Training reports to stakeholders
Content Creation
⮚ Developing content based on identified competencies for all Management levels on Soft Skills, Behavioral, Leadership skills, etc.
⮚ Conduct Pre & Post Analysis as required to match Executive expectations and design Content in retrospect to expectations
Qualification :
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Any graduate
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Work experience- Minimum 12-15 years, 5+ years in Training & 3 + years Team Handling
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Preferred from BFSI or MFI
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Aged below 37 years
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Certification in Learning & Development will be an added advantage.
About Potentiam
Potentiam helps SME companies build world-class offshore teams. Our model is our locations and your dedicated staff under your control. Potentiam have offices in Iasi in Romania, Bangalore and Cape Town, home to large liquid pools of offshore talent working for international companies. Potentiam's management team have had over 15 years' experience in building offshore teams, and have specialist functional expertise to support the transition offshore in technology, finance, operations, engineering, digital marketing, technology and analytics. For decades corporations' scale has enabled them to benefit from the cost and skills advantage of offshore operations. Now SME companies can enjoy a similar benefit through Potentiam without any upfront investment.
Location : Bangalore ( Hybrid)
Experience - 2-5 Years
The key purpose of this role is to be responsible for developing Odoo customizations based on pre-defined task requirements put together by a functional consultant.
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Primary Responsibilities:
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- Conduct development testing and work closely with the QA testing team.
- Work closely with the Functional Consultants on designing Odoo software solutions.
- Debugging and developing fixes for existing implementations.
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Role - UI Designer
Experience - Min 2 years
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What will you bring :-
• You are comfortable working hands-on in a fast-paced start-up environment.
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Why work with us :-
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About Personal Nutrition
We are building PersonalNutriton.com to improve the quality of life for people. We help people reach peak wellness by improving their diet and food habits. We offer a personalized diet plan for each individual based on their body and environment.
Why should you join?
Today, lifestyle diseases are the biggest health issue across the world. People want to ensure their families including the elderly, children, and themselves are in the best of health. There is very little help available to decide what foods are best for them and how to actively manage health through nutrition.
If you are passionate about helping people in their pursuit to lead a healthy lifestyle. This is the place for you. A place where we are figuring out how nutrition helps people improve their health. We want to build the best nutrition guide and make a difference in making the world a healthy place.
Skills required
- 1 - 3 years of relevant experience in Backend Engineering/Frontend Engineering
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- Have a strong technical aptitude
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- Passion for engineering and building great products
- Great team player who builds trust within the team and never says no to having fun
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- Work with development teams and product managers to ideate software solutions
- Design client-side and server-side architecture
- Build the front-end of applications through appealing visual design
- Develop and manage well-functioning databases and applications
- Write effective APIs
- Test software to ensure responsiveness and efficiency
- Troubleshoot, debug and upgrade software
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Proficient in Objective-C, Swift, and Cocoa Touch.
Extensive experience with iOS Frameworks such as Core Data and Core Animation.
Knowledge of iOS back-end services.
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We are a growing SaaS based data analytics startup at revenue stage with multiple customers. We are looking for Python programmer who can be part of core product team in taking the product forward.
Flexible work timings, Stock options, Architect role to lead the product. Visit http://recosenselabs.com">http://recosenselabs.com.
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