Position: Call Quality Analyst
Key Responsibilities:
1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.
2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.
3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.
4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.
5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.
6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.
7. Customer feedback: Incorporate customer feedback into quality assessment processes
Qualifications:
• Bachelor's degree in a relevant field or equivalent work experience.
• Proven experience in quality analysis and call auditing, preferably in a customer service environment.
• Excellent communication skills, both written and verbal.
• Knowledge of relevant industry regulations and compliance standards.
• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).
call QA for Pune
language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)
Experience- 6months- 2yrs (BPO Voice also considerable)
Salary- 25k ctc location: Vimaan Nagar
call QA for Banglore/Jaipur
language- Hindi andEnglish (both)
Experience- 6months- 2yrs (BPO Voice also considerable)
Salary- 22k ctc LOCATION: HSR layout
About Qdegrees services
Similar jobs
We are looking for a Senior DevOps engineer with at least 3 years of experience in:
- AWS
- Terraform
- GitHub actions
- CI/CD
- Bash/Linux
- Docker/ECS
Please note that this is a fulltime position and we are a remote-first company.
We follow a Bring Your Own Device(BYOD) model, so make sure you have a laptop with minimum requirements.
https://logiclinklabs.com/careers
0-1 years - Internship
Total Openings - 2
Department - Sales
Category - Sales
Sub Category - IT Sales
Pay according - Per month
Salary Offered ₹5,000.00 - ₹10,000.00
Business Development Executive Intern
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Skills Required
Cold Calling
Lead Generation
Negotiation
Good Communication
Description
Job Description: BDE Intern
Position Title: BDE Intern
Location: Work From Home
Company: OfferBorn
Job Type: Internship
Stipend : 5k to 10k + Incentives
Experience : 0 to 1 years
Aggressive problem diagnosis and creative problem solving skills
2+ years of relevant technical experience
.Net, C#, Web APIs, javascript, html, css and angular 2+
Excellent design, coding, debugging and testing skills
Strong knowledge of OOPS concept and da structures
Unit testing (xunit / Nunit / Karma / Jasmine / Jest)
Proven experience with Git
Product experience on cloud based atmosphere would be a plus
Roles and Responsibilities
Translate application story boards and use cases in to functional applications
Participate in the full life cycle development process from design, development / code, test, release and maintenance
Work closely wiht technical leads to deliver the platform as per the schedule
Analyse and improve the performance, scalability, stability and security of the product
Identify bottlenecks and bugs, devise solutions to the problems
Assure design and code quality are maintained
Help customers and work with support team as needed
JOB POSITION- FULL TIME BACKEND ENGINEER (TRADING SYSTEMS)
Satsio is an African startup that is building a crypto exchange for both spot trading and perpetual futures trading. We have many exciting and innovative features and products in the pipeline. We are looking to add to our engineering team and we are recruiting for a full time backend engineer (trading systems).
How to apply:
After reading the job description, please complete the job application via the following link: https://forms.gle/wEdVVktX3iVLCqj59
Location
This is a fully remote position. We are accepting applications from worldwide candidates.
Remuneration
Salary range in USDT shown at the top of the advert, depending on skills, experience, and location, and subject to good performance, vesting shares of 1% of the business.
Requirements
· Proficiency in Python and expertise in working with websockets
· Proven experience in designing and implementing complex REST APIs
· Project experience with Flask and Django
· Proficient with Linux and experienced working with cloud servers
· Excellent communication skills
· Intellectually motivated and a quick learner
· Fluent in both spoken and written English
Preferences
· Proficient in C++ or another low latency language
· Experience building matching engines and trading systems
· Experience working in the crypto exchange industry
· Experience with blockchain nodes, creating blockchain wallet systems, cryptocurrency deposit and withdrawal systems and optimising network fees
· Familiar with the agile development process, Github flow, and modern software engineering practices
· Align working hours with the standard 9am-6pm UTC+1 schedule
Key Responsibilities
· Review and understand existing backend code base and make improvements where necessary
· Matching engine and improving its speed
· The system that updates user balances following user transactions and performs the necessary checks prior to permitting transactions
· Cloud server configurations and deployment and cost optimisation of resources
· Creating APIs with supporting documentation for users who trade algorithmically directly via APIs and not via the frontend
· Work on our p2p trading product and KYC process
· Building the perpetual futures trading product and integrating data from 3rd party APIs
· Performing unit tests, integrated tests, performance tests and end to end tests
· Working on various other backend tasks that the startup requires to be done
Startup culture
Our culture is one of constant innovation. Great teamwork, creativity, a passion for innovation, constantly trying to improve, being hard working, a self starter, a quick learner, taking initiative, a can do attitude, shipping product, loyalty, and having a positive mindset are all traits which we are seeking in our future colleague. We seek to create an environment whereby colleagues can see their long-term career to be with us and to flourish with us as we grow.
We are an IT recruitment service provider based out of Gurgaon. We are partners with various established names like Wipro, Aon, Infinite Computer Solutions, IBM, TCS, Fiserv, Accenture, and many more.
As discussed, Please find the Job Description for the position of Salesforce Project Manager.
JD for Salesforce Tech Lead
Exp level: 7+ yrs.
Location: Pune, Bangalore, Hyderabad, Chennai, Jaipur
NP: Immediate to 15 days
Skills :
Salesforce developer, LWC, Rest API, Lead experience
Description of work at Aerotime:
As we take a leap into the next decade we’re launching 4 new roles that allows our nutritionists to be in leadership positions. As a Zonal Head of East / West / North / South, you will be responsible for the performance and management of all nutritionists within your assigned zone of hospitals. You will be trained and mentored to take on this new role that prepares you to be a manager. You will cultivate your team and be a role-model of excellence and integrity to them.
Responsibilities:
● You will ensure the nutritionists in your zone counsel every child, everyday
● You will build a strong team with the hospitals you work in, and participate in hiring and training as and when necessary
● You will communicate and build a positive relationship with all the doctors within your zone
● You will plan for long-term absenteeism in your assigned zone, making sure no centre is left unattended without a nutritionist
● You will champion technology, are comfortable with and ensure seamless and error-free adoption of the FoodHeals App amongst your nutritionists
● You will ensure that monthly reports, success stories and/or case studies sent by the nutritionist from their hospitals are collated and sent to your line manager as per agreed deadlines
● You are thorough in your understanding of programs across all hospitals in your assigned zone, and ensure smooth functioning as per planned budgets.
● You’ll guide the nutritionists reporting to you, mentor them, help them with tough cases during weekly case calls and document them
● You’ll develop innovative counselling techniques to help through difficult cases
● You’ll assist in research, training and publishing case studies / papers
● This role requires you to travel to all hospitals within the assigned zone and be at the hospitals for 8 hours (9.30am-5:30pm)
● You will continue to assess, counsel and plan diets for pediatric oncology and hematology
patients in the IPD & OPD at the hospital where you are stationed
● You'll support execution of special initiatives as needed
● You’ll share a weekly report on the impact and outcomes of your and your team’s work with the Head Nutritionist
● You’ll be responsible for the performance of the nutritionists in your appointed region
● You will address their concerns and involve the Head Nutritionist whenever necessary
We are looking for a dynamic & independent Lead Generation Executive who can be Fresher or professional with experience in outbound calls. The ideal candidate should have at least 0-1 year of experience in outbound/inbound calls.
Skills Required
- Any graduate fresher or with a minimum of 1 Year of previous experience in calling.
- Candidates with excellent communication skills
- Self-starter, team player, high energy, reliable, strong work ethical
- Exposure to international cold calling/ lead generation is a plus.
- Flexible to work in a shift-based environment.
- Should be a contributor to team effort by accomplishing achieving timely targets.
- Should have the ability and desire to work in a fast-paced, goal-oriented high growth sales environment.
- Sharp, articulate, and energetic with a CAN-DO attitude.
- Strong sense of ethics and professionalism.
- Ability to think outside the box.
- Analytical skills and the ability to recognize the demands on the side of the clients
Responsibilities
- Making outbound calls and following up on inquiries.
- Engage in intelligent conversation with customers and provide them with the products and services.
- Cultivate prospects till they become qualified to lead.
- Candidates will be required to deal with USA prospects.
- Generating leads via cold calling, emailing, and other lead generation techniques.
- Achieving weekly and monthly sales targets by identifying and accomplishing new customers.
- Should be able to work independently - end-to-end in sales/revenue targets.
Shift timings: US & UK Shift
Working days: Monday to Saturday
Nature of Job: Full time
Perks and Benefits
- Food facility from the organization
- Attractive salary and benefits
- Lucrative incentives apart from salary
- Flexible working hours
- Cab facility (only in South Delhi)
- Accommodation with food for Female candidates
Role: Full-Stack Lead Software Developer – Building Materials Start-up
Experience: 5+ Years preferred (3+ years mandatory)
Location: Hyderabad
About the Company: AndesInfra Solutions is a Hyderabad based Building materials start-up. The founders have over 20 years’ experience in the industry having worked with reputed clientele over these years. The start-up is re-defining how products and services are offered in the construction industry by focusing on driving better efficiencies. Powered by Technology and Innovative business models, the start-up is aiming to solve the root causes of project cost and time over runs, service delivery and quality assurance.
About the Industry: The real estate sector in India is expected to reach $1Trn by 2030 and contribute to ~13% of India’s GDP by then. The industry is heavily fragmented with most players struggling for efficiencies. There is a growing trend towards product modularization and service orientation leading to greater stress on efficiencies.
Overview of the role: As the full-stack lead developer, you are part of the organization’s senior management team leading the technology team. You will work with both internal and external members to build, test, deploy and maintain high quality software products/enhancements
Job Description:
- You are expected to write high quality code for applications, database integrations, interfaces and code enhancements
- You will lead the entire cycle of software development to delivery and maintenance. You must be comfortable working with agile, lean and continuous delivery practices
- You are expected to recommend, design and implement the optimal choices on technology, tools and architecture
- You will keep sanctity of the code and structure when working with external teams
- You must ensure the overall security of the applications and the data
- You are expected to lead code reviews, cloud deployments/Dev-Ops
- You are expected to build, coach and lead the technology team to successful deliveries
- You are expected to build a tech team for the company, that works under your leadership
Skills Required:
- 4+ years’ deep experience across All of MEAN Stack
- Must be well versed with Javascript, Typescript, HTML, CSS, Angular 12, Docker
- Must have expert level data modelling skills
- Must have been involved in the launch of IOS and Android Apps or Progressive Web Apps
- Must have built and/or managed and technology team in your previous organizations
- Must be able to work cross-functionally and demonstrate business acumen and judgement
- Having an appreciation/some background in construction industry is a plus
Salary Offer:
- Competitive salaries
- Generous equity
- Flexible work hours
About Mastercard
We are the global technology company behind the world’s fastest payments processing network.
We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless.
We ensure every employee has the opportunity to be a part of something bigger and to change lives.
We believe as our company grows, so should you.
We believe in connecting everyone to endless, priceless possibilities.
Overview Services and Data is helping to shape the future of data insights by leveraging billions of anonymized, aggregated transactions in a 10 petabyte date warehouse to help financial institutions, merchants, media, and governments manage their businesses more effectively.
Advanced Analytics is charged with servicing clients by centralizing and optimizing the world class analytical, modeling, software coding, data sourcing, product development, product management, econometrics, and associated delivery capabilities of the MasterCard Advisors organization.
It focuses on creating innovative technology solutions which leverage technology in the data science, artificial intelligence and analytics arenas; on enabling the field with industrialized, repeatable products and on researching and incubating emerging technology to determine how they might apply to our customers and facilitate positive outcomes.
What we are re looking for
- Are you motivated by developing new Analytical skills, leading to insights into issues and developing recommendations that add real value to clients?
- Have you managed the client independently and effectively?
- Do you want to play a key role in driving a world beyond cash?
- Leading the formulation of artificial intelligence and machine learning solution objectives. Working on technical requirements based on user need.
- Responsible for creating the framework of solutions that take data intensive and complex business challenges and provide easily consumed and automated outcomes
- Using unique visualization techniques, condenses large volumes of complex ideas into elegant and simple visual models
- Determine opportunities to exploit new data sources or leverage new outcomes from existing data sources, by applying new models and algorithms to create business value
- Influences a client's strategic decisions by using deep industry expertise and deploying innovative Deep Learning analytics solutions in the operational systems Leadership Skills
- Works closely with clients/internal stakeholders to understand their business needs and design a technical solution
- Proving viability of the solution through mechanisms like proof-of-concepts
- Thought Leadership in AI – Developing compelling audience-specific messages and tools. Capture and share best practices and insights internally and with partners and customers.
- Self-driven, energetic, creative with ability to work in global teams.
- Excellent communication skills and a wide knowledge base, to convince the Stakeholders on application of AI/ML
- Provide technical leadership to the team members in relevant topics on AI/ML
- Adaptable - Takes in stride and constantly attunes to the changing needs of a highly dynamic business
- Curious - our key contributors are always seeking to grow their knowledge, to gain new perspectives, and to find better ways forward by researching and showcasing latest AI tools, techniques and applications
- Tenacious - self-starters who will take ownership of projects and bring them to completion despite difficulties or setbacks
- Consulting and Project Management Experience preferred
Functional and Technical Skills
- Experience in building and implementing AI application in any of the two domains - Fraud, risk, marketing, finance, operations for Banks, Fintech, Ecommerce, merchants or retailers
- Has a deep understanding of business value industry requirements and advanced analytic models (statistical, operations research, computing process)
- Responsible for building applications using artificial intelligence/machine learning technology, applying latest industrial and academic developments, prefer Kaggle hackathon participant
- Expertise in deep learning frameworks for Production Systems like Tensorflow, Keras (for RPD and neural net architecture evaluation), PyTorch and Xgboost, Caffe, Theono
- Proficient in Deep Learning algorithm techniques like Random Forest, GBM, KNN, SVM, Bayesian, Text Mining techniques, Multilayer Perceptron, Neural Networks – Feedforward, CNN, LSTM’s GRU’s.
- Optimization techniques – Activity regularization (L1 and L2), Adam, Adagrad, Adadelta concepts; Cost Functions in Neural Nets – Contrastive Loss, Hinge Loss, Binary Cross entropy, Categorical Cross entropy; developed applications in KRR, NLP, Speech and Image processing
- Expertise in classical Machine Learning algorithms like Logistic Regression, Decision trees, Clustering (K-means, Hierarchical and Self-organizing Maps), TSNE, PCA, Bayesian models, Time Series ARIMA/ARMA, Recommender Systems - Collaborative Filtering, FPMC, FISM, Fossil etc
- Extensive experience in statistical tools and programming environments like Python, R, SAS, SQL
- Experience with BIG DATA platforms - Hadoop, Hive, Spark, GPU Clusters for deep learning
Qualifications
- Minimum Graduate degree in Mathematics/Computer Science/Engineering