Position: Call Quality Analyst
Key Responsibilities:
1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.
2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.
3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.
4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.
5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.
6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.
7. Customer feedback: Incorporate customer feedback into quality assessment processes
Qualifications:
• Bachelor's degree in a relevant field or equivalent work experience.
• Proven experience in quality analysis and call auditing, preferably in a customer service environment.
• Excellent communication skills, both written and verbal.
• Knowledge of relevant industry regulations and compliance standards.
• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).
call QA for Pune
language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)
Experience- 6months- 2yrs (BPO Voice also considerable)
Salary- 25k ctc location: Vimaan Nagar
call QA for Banglore/Jaipur
language- Hindi andEnglish (both)
Experience- 6months- 2yrs (BPO Voice also considerable)
Salary- 22k ctc LOCATION: HSR layout
About Qdegrees services
Similar jobs
The candidate must have 2-3 years of experience in the domain. The responsibilities include:
● Deploying system on Linux-based environment using Docker
● Manage & maintain the production environment
● Deploy updates and fixes
● Provide Level 1 technical support
● Build tools to reduce occurrences of errors and improve customer experience
● Develop software to integrate with internal back-end systems
● Perform root cause analysis for production errors
● Investigate and resolve technical issues
● Develop scripts to automate visualization
● Design procedures for system troubleshooting and maintenance
● Experience working on Linux-based infrastructure
● Excellent understanding of MERN Stack, Docker & Nginx (Good to have Node Js)
● Configuration and managing databases such as Mongo
● Excellent troubleshooting
● Experience of working with AWS/Azure/GCP
● Working knowledge of various tools, open-source technologies, and cloud services
● Awareness of critical concepts in DevOps and Agile principles
● Experience of CI/CD Pipeline
POSITION:ITSM Consultant / ITSM Tech Lead
EXPERIENCE: 5-15YRS
NP :IMMEDIATE/10 DAYS
LOCATION: NOIDA
WORK FROM OFFICE
Job Description :
Demonstrates knowledge and experience in the following areas
- Service Management Office ( SMO) setup and operations
- ITIL / ISO 20000 / IT Operations process definition
- Service Integration and Management ( SIAM)
- Managed services operations – both AMS and IMS
- Incubating new services and solutions related to IT Service Management (ITSM)
● Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
● Interact with prospects via channels such as telephone, email and social media with a high attention to detail
● Researching companies, identify key players, generate interest and develop accounts to stimulate opportunities
● Transform leads into qualified opportunities by partnering with marketing and sales to create and execute on program and outbound lead generation campaigns
● Track all relevant qualification and lead management activity using SalesforceReport on lead qualification(s) and call activity
● Have thorough knowledge of SalesIntel product and offerings to effectively communicate value propositions, handle objections and competitive questions
● Be informed about the B2B Data and Sales Intelligence industryConsistently achieve qualifies opportunity quotas to ensure territory revenue objectives ● Should be able to lead team of 6-8 Senior BDR
LOCATION: Remote (Pan India)
SHIFT TIMINGS:
● 5.30 pm to 2.30 am IST (8.00 am to 5.00 pm US-EST)
● 6.30 pm to 3.30 am IST (9.00 am to 6.00 pm US-EST)
About the Company:
Infynect® Labs Private Limited is an Infrastructure as a Service (IaaS) company and our vision is to build an infrastructure for Edge Computing. These Infrastructures are highly required for Location-based services, IoT, Artificial Intelligence, Environment Monitoring, Data Analytics, and Augmented Reality/Virtual Reality. We have built a complete suite of solutions for the Infotainment services based on our Edge computing platform.
Android App Developer:
- 2+ Years of industry experience
- Analyze Field/Equipment new feature logs and debugging of Android App issues
- Manage onsite customer support and work to resolve possible escalated customer issues
- Ability to take ownership and bring innovations in the development of commercial AP software
Qualification.
- Experience with the tools of the trade, including a variety of modern programming languages (Java, Swift, C/C++, Objective-C, JavaScript) and open-source technologies (Linux)
- Experience in mobile, and TV development (iOS or Android)
- Experience in multi-media-related app development added advantage
- Experience developing mobile software apps and an understanding of design for scalability, performance, and reliability.
- Excellence in technical communication with peers and non-technical cohorts
- Experience with full-native, hybrid, and pure-web mobile app development
- Experience building developer-facing products and services
- Experience building frameworks for creating applications on various platforms
- Strong sense of ownership, urgency, and drive.
- Demonstrated leadership abilities in an engineering environment in driving operational excellence and best practices.
Skills.
- Ability to work with cross-functional development (HW and SW) and Quality Assurance (QA) teams to diagnose/root-cause issues and deliver best-in-class product
- Excellent communication skills with a strong analytical approach to problem-solving
- A strong team player, self-motivated and positive attitude
- Meticulous approach when carrying out user-interface designs
- Quality focus and experience shipping customer-facing software
* Explore
As an engineer, you will have multiple ways, tools & technologies to solve a particular problem. We want you to take things in your own hands and figure out the best way to solve it.
* PDCT
Plan, design, code & write test cases for problems you are solving
* Tuning
Help to tune performance, including reviewing system and application logs
* Security
Work on code-level application security
Technologies :
* React
* Python (Some knowledge or past work-ex)
* Typescript (Optional)
The challenges are great (as are the rewards). If you are looking to take these backend challenges head on & wish to learn a great deal out of it and contribute to the company along the way, this is the role for you.
Company & team :
Until now companies across the world, manage their analytical workflow through a number of data tools, for each use case adding one more tool to the stack leading to high maintenance cost and difficulties with respect to scaling. Research shows, companies only spend about 11% of time on extracting value out of their data and the other 89% of their time goes on just maintaining the “Frankenstein” data infrastructure.
Here enters Datazip Software-as-a-service, which is a no-code, scalable, all-in-one, data stack (Data Ops) for organisations to ingest, store, transform and visualise data, resulting in fast data-driven decision making, all without the need for expensive data teams. We are providing Ingestion with 150+ sources, Data Warehousing, Data analytics (BI tool), Data transformation solutions as a whole managed stack.
Companies have more data than ever to activate and extract value. But they’re also approached by a plethora of data tools and service providers for different steps in the process.
Our mission is to provide the quickest, trustworthy and most reliable end-to-end way for a company to extract the value of their data covering all steps.
What sets us apart : Product and our character
* We have accepted the challenge of solving the problem of data infrastructure end-to-end, not just the part of it and you will not find us resting till we solve this. ( yeah, we are Tireless! )
* An incredibly consistent culture based on 5 distinguishing characteristics: Persistence, Impact, Passion, Integrity & Fun (of course !!)
And it’s working! Within 3 months of incorporation Datazip shipped out its V0, secured funding and was also entrusted by multiple startups for their data infrastructure needs.
Given the Core deep tech nature of our product, we are on the lookout of Rockstar Founding Team engineers. Your main job will be to get already present best in class open source tools, and modify them to fit the use cases in scalable, secure & observable manner. These tools should work well together as well.
Founding team
Shubham Baldava
Shubham CTO, 7 years industry experience with 3 unicorns, solving data. NIT Jamshedpur alumn
Rohan Khameshra
Rohan was a data scientist at Khatabook. He loves data and is helping with product and sales at Datazip. IIT Kharagpur alumn
Sandeep Devarapalli
Sandeep was a space scientist at ISRO, loves to build Tech products and he is currently contributing to Datazip to help anyone work with data at scale, mainly handling growth and marketing. IIM Calcutta alumn
Open Position for Dot Net Developer Profile:
Job Description:
Require hands-on .NET, SQL experience with working knowledge in MVC and SaaS.
Experience of .NET, C#, SQL Server, MVC, SaaS (Essential)
Experience in IIS, REST, AJAX, XML, open source, cloud computing (Desirable)
Company: Sidqam Technologies Pvt Ltd
Job Location: Noida (Currently Work from home)
Experience: 3 to 8 years
Healthcare IT experience is a definite advantage
Role: Software Developer
Industry Type: Software Product
Functional Area IT Software: - Application Programming, Maintenance
Role Category: Programming & Design
Salary: Upto 15 LPA
Education
UG : B.Sc - Computers, BCA - Computers, B.Tech/B.E. - Computers
PG : M.Tech - Computers, MS/M.Sc(Science) - Computers, MCA - Computers
Company Profile:
We are a team of high-energy, enthusiastic, highly-skilled, and experienced health informaticians, clinicians, technical geeks, and sales and marketing enthusiasts who together want to improve patient experience with the help of technology.
Each person in our team is special because of who he or she is and what we can achieve together. This makes for a special company! Our company, Sidqam Ltd. was established in September 2014 and is headquartered in Manchester, UK. Although a startup, the co-founders of the company have over 15 years of experience each in the healthcare IT industry, working for the National Health Service (NHS) in the UK.
This position will play a primary role in planning, implementing, leading and executing
all aspects of Quality and Testing. The role requires hands-on QA expertise, ability to
take initiative and develop and evolve our QA processes. The right candidate will be able
to analyze the systems to determine what to test, the priority of those tests and the best
way to test.
Skills and Experience:
• 2+ years’ experience in the software quality field including prior hands-on quality
engineering experience in Website, iOS and Android apps testing.
• Demonstrated experience developing and executing test cases, scripts, plans and
procedures to support various development methodologies
• Familiarity with entire software development life cycle and test cycles (Unit,
Regression, Functional, Systems, Stress & Scale, Smoke & Sanity)
• Understanding of multi-tier web application architecture and deployment
• Understanding of existing QA best practices and methodologies to design,
implement and automate processes
• Experience coordinating with external QA resources
• Prior success using a metrics-driven approach and closed-loop feedback to
improve software deliverables and improve predictability and reliability of
releases
• Detailed and effective written communication skills for documenting the features
tested and bugs found
• Highly organized, detail oriented, extremely responsive and able to prioritize a
large number of tasks
• Self-motivated, works well independently and with others
Responsibilities:
• Establish and evolve formal QA processes, ensuring that the team is using
industry-accepted best practices.
• Oversee all aspects of quality assurance including establishing metrics, applying
industry best practices, and developing new tools and processes to ensure quality
goals are met.
• Act as key point of contact for all QA aspects of releases, providing QA services
and coordinating QA resources internally and externally.
• Lead and mentor QA team members, as well as manage outside contract testers.
• Develop and execute test cases, scripts, plans and procedures (manual and
automated).
• Diagnose defects and track them from discovery to resolution.
• Partner with engineering teams to stay informed of new technologies being
introduced and to ensure that system components are designed for testability.
• Respond to all requests from team members in a timely professional manner.
Key Duties & Responsibilities -
- Design and Build cloud architecture/infrastructure
- Provision, maintain and administer MS Azure Cloud Environment
- Windows server administration.
- Implement and maintain cloud monitoring, auditing and network management functions.
- Optimize the processes for cloud-based data storage, backups and restores.
- Implement cloud security to protect data, applications, and infrastructure.
- Develop, maintain, and execute Configuration Management scripts.
Skills required
- Experience in server hardening best practices
- Knowledge of special security arrangements like Network security, DoS Protection, OS firewall, etc
- Ability to work with software firewalls and web application firewalls
- Log management and replication to a central server
- Ability to architect a secure deployment in Azure/Aws cloud using the native abstractions and services provided by respective cloud service providers.
- Ability to conduct a self VAPT of the network and servers, so that the environments are better prepared for external audits by customers' info sec teams and/or auditors.
- Ability to use DevOps automation to setup environments from scratch and also patch them from time to time to handle the changes resulting out of various factors e.g. VAPT audits, customer requests
- Experience building solutions using MS Azure DevOps.
- Knowledge of general networking concepts (e.g., DNS, TCP/IP, and firewalls).
- Experience development & maintenance of a CI/CD system.
- In-depth knowledge of build and deployment automation technologies.
- An attitude and ability to take ownership and deliver a high-quality product, on time.
- Experience of implementing DevOps
- Experience in DevOps Architectural decisions, tools selection, best practices.
- Constant research and learning on new tools and technologies in DevOps space.
Key Responsibilities:
Design and build advanced applications for the Android platform
- Collaborate with cross-functional teams to define, design, and ship new features
- Work with outside data sources and APIs
- Unit-test code for robustness, including edge cases, usability, and general reliability
- Work on bug fixing and improving application performance
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency
- Translate designs and wireframes into high quality code
- Understand business requirements and translate them into technical requirements
- Design, build, and maintain high performance, reusable, and reliable Java code
- Ensure the best possible performance, quality, and responsiveness of the application
- Identify and correct bottlenecks and fix bugs
- Help maintain code quality, organization, and automatization
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
- Unit test code for robustness, including edge cases, usability, and general reliability using JUnit, Mocikto or Espresso.
- Lead and Mentor Android developers
Required Skills and Experience :
- 6+ year of proven software development experience and Android applications development
in Android Kotlin and react native based Hybrid app development
- BS/MS degree in Computer Science, Engineering or a related subject
- Experienced in Android Kotlin and react native based Hybrid app development
- Experience with Android SDK, different versions of Android, and how to deal with different screen sizes
- Experience working with remote data via REST and JSON
- Experienced in Client server programming (RESTful APIs) to connect Android applications to backend services
- Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
- Solid understanding of the full mobile development life cycle.
- Strong knowledge of Android UI design principles, patterns, and best practices
- Experience in Android Studio IDE and tools like Android Device Monitor, Logcat
- Experience with offline storage, threading, and performance tuning
- Knowledge of the open-source Android ecosystem and the libraries available for common tasks
- Proficient in using code versioning tools, such as Git, SVN
- Strong CS fundamentals and a good working knowledge of algorithms and data structures.
- Strong on OOPS and Java concepts
- Proficient in integration of third party libraries OkHttp, Retrofit, ButterKnife, Image caching libraries
- Working knowledge of RxJava, RxAndroid
- Expert in debugging, troubleshooting, memory optimization, performance and scalability of mobile app.
- Apk size and battery optimization
- Strong design/development experience working on at least 4 Mobile application apps from Scartch
- Has worked on MVP, MVVM design patterns for android applications
- Has experience on working with web views in Android and customizing them for different features
- Follows coding guidelines, Reviews code for peers and juniors.
- Understands and implement security guidelines
- Experience in localization
Role:
- Getting hands on with core development work! Yes you’ll lead and manage your own team, but you’ll also frequently get down to coding, testing, and designing solutions
- Full Stack Development! Whether it is building a new product or taking an existing one to the next level, you’ll be expected to work on full-stack application development whenever the situation calls for
- Juggling Business and Technology! We want someone who can understand the client’s business requirements and be able to map technology solutions to make these requirements work
- Leading from the front! Your charismatic leadership skills will help in leading and motivating your team through all stages of the product development lifecycle.
- Being a Mentor! Your team will constantly look up to you for guidance in challenging situations and we are looking for someone who can bring them up as tomorrow’s leaders
- Sound technical depth with over 6 years of experience in Java and open source technologies and managing the end to end product development life cycle
- Exceptional communication skills that can be leveraged in effectively communicating with teams, clients and business leaders within the company
- Stellar business orientation and the ability to link technology and business to devise apt solutions
Requirements
- 10+ years of experience in core Java/J2EE
- Minimum 4 years of experience as a Technical Lead mentoring team of 3 to 5 developers
- Strong knowledge of one the web application framework such as Spring, Struts
- Strong knowledge of UI frameworks (AngularJS 2.0/4.0, ReactJS, Javascript, HTML, CSS)
- Strong knowledge of web services (Restful)
- Possess advanced knowledge of object-oriented design, data structure, and data architectures
- Good knowledge of relation database, SQL and ORM
- Curiosity and attention to detail
- Strong communicator with visual, verbal, and writing skills to clearly articulate complex design problems and solutions
- Adaptable to changing technology and restrictions, design challenges, deadlines, and project requirements.