Below is the need for SFCC folks for Salesforce account. We require technically very strong resources. The rounds of interview will be L1 + client interview –
- The candidate should be very strong in B2B.
- The candidate should be having sound end to end project experience and should be able to independently handle customer scenarios .
- The candidate is expected to have understanding and working knowledge of latest SFCC features.
- The candidate should have a sound customer facing experience.
- The candidate should have good written and verbal communication.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Key Responsibilities
- Identify and research potential clients and new business opportunities.
- Generate and qualify leads through LinkedIn, email outreach, cold outreach, and networking platforms.
- Maintain and update the company’s CRM system with accurate lead information, communication history, and follow-up status.
- Track lead progress, conversions, and engagement metrics.
- Assist in preparing proposals, quotations, and client presentations.
- Conduct market research and competitor analysis.
- Support partnership-building and collaboration initiatives.
Required Skills
- Strong verbal and written communication skills.
- Basic understanding of sales funnels and lead generation.
- Familiarity with LinkedIn and professional networking tools.
- Organizational skills and attention to detail (especially for CRM management).
- Ability to track and report outreach performance metrics.
- Self-driven and target-oriented mindset.
What You Will Gain
- Practical experience in business development and client acquisition.
- Hands-on exposure to CRM management and sales pipeline processes.
- Understanding of startup growth strategy.
- Certificate and letter of recommendation (based on performance).
- Potential opportunity for future paid or performance-based roles.
Key Responsibilities
● Handle inbound and outbound customer calls, emails, and chat queries.
● Provide accurate information about products/services and resolve issues within defined SLAs.
● Escalate unresolved issues to the appropriate department and follow up until closure.
● Maintain detailed records of customer interactions in the CRM system.
● Coordinate with cross-functional teams to ensure seamless customer experience.
● Meet daily/weekly performance metrics including response time, resolution rate, and customer satisfaction scores.
● Adhere to company policies, shift schedules, and quality standards.
Required Skills & Qualifications
● 0–3 years of experience in customer support (freshers can apply).
● Excellent verbal and written communication skills in English and Hindi.
● Strong problem-solving and listening skills.
● Ability to handle high-pressure situations and maintain professionalism.
● Familiarity with CRM software and ticketing tools is a plus.
● Willingness to work in rotational shifts and week-offs.
Experience: 2+ years Must-Have: Candidate must have prior experience in a product-based company
Role Summary: We are looking for a passionate Product Manager / APM to own and enhance the end-to-end product experience for both FOY Store (India & Global) and Personalise Me (Skin AI & Makeup Try-On). You will drive conversion, revenue, personalization, customer experience, and operational efficiency while collaborating closely with cross-functional teams including engineering, marketing, cataloge, operations, and data/ML teams.
Key Responsibilities: FOY Store:
Own the full customer journey: CTR → ATC → Checkout → Purchase → Repeat Define assortment strategy, navigation, product discovery, search, filters, PLPs, PDPs Collaborate with brand, cataloge, marketing, and operations for pricing, availability, and content accuracy Run rapid A/B experiments to optimize funnel and conversion Build scalable product integrations with payments, logistics, loyalty, and subscriptions Define product roadmap and write PRDs / user stories for engineering Track and improve store GMV, margins, retention, cancellations, COD risk Personalise Me (Skin AI + Makeup Try-On):
Own the hyper-personalized beauty experience: Skin AI test, Virtual Try-On, BeautyGPT Collaborate with data/ML teams to improve recommendation accuracy Understand beauty user profiles, concerns, and preferences deeply Integrate personalized recommendations into the shopping journey to boost conversion Drive metrics: activation → profile completion → recommendation clicks → purchase Work with brand and catalog teams to tag inventory for personalization
Must-Have Skills:
Strong analytical mindset + customer psychology understanding UI/UX intuition for ecommerce and personalization best practices Strong Google Sheets & Excel skills SQL proficiency Experience with funnels, Clevertap/GA, AB testing tools Customer empathy, problem-solving, and curiosity for beauty tech and AI
Bonus Skills:
Experience with ecommerce marketplaces, D2C, or AI-driven recommendation systems Experience with personalization, gamification, or form-based flows Knowledge of AI tools and product integrations
Why Join Us: Be part of a dynamic team shaping the future of beauty commerce, blending cutting-edge AI with customer-first product experiences.
Job Description for Customer Support Executive (Voice & Non-Voice)
Job Profile: Customer Support Executive (Voice & Non-Voice)
Position: Customer Support – Voice & Non-Voice Process
Location: Bangalore
Job Mode: Work From Office
Notice Period: Immediate Joiners Preferred
Shifts: Rotational shifts
Compensation: ₹20,000–₹28,000 CTC
Job Description
We are seeking customer-oriented and proactive Customer Support Executives for both voice and non-voice processes. This position requires excellent communication skills in English and Hindi or a South Indian language. The ideal candidate will be responsible for handling customer queries via phone, email, and chat, providing accurate information, and ensuring a positive experience throughout the customer journey.
Job Responsibilities
- Handle inbound and outbound customer calls and non-voice queries (emails/chats) professionally and efficiently.
- Provide timely and accurate support, address customer concerns, and ensure satisfaction.
- Communicate fluently in English and Hindi or a South Indian language to cater to a diverse customer base.
- Record and update customer interactions in the CRM system accurately.
- Adhere to company policies, attendance, and quality standards while working in rotational shifts.
Eligibility Criteria
- Education: Graduate in any discipline.
- Experience: Minimum 1 year of relevant experience in customer support (voice, email, counselling, or similar roles).
- Skills: Strong customer support skills, both verbal (voice) and written (email/chat/counselling).
- Languages: Proficiency in English and Hindi or a South Indian language.
- Availability: Immediate joiners preferred.
- Work Schedule: 6 days a week, 1 day rotational off.
Job Title: QA Tester (Manual Testing)
Department: Technology
Location: Remote
Company: Mercer Talent Enterprise
Company Overview:
Mercer Talent Enterprise is a leading provider of talent management solutions, dedicated to helping organizations optimize their workforce. We foster a collaborative and innovative work environment where our team members can thrive and contribute to our mission of enhancing talent strategies for our clients.
Position Overview:
We are looking for a detail-oriented QA Tester to join our Lighthouse Tech Team. In this role, you will be responsible for performing manual testing of our software applications to ensure they meet the highest quality standards. You will work closely with developers and product managers to identify testing requirements and ensure that all features function as intended.
Key Responsibilities:
- Execute manual test cases and document results.
- Identify, report, and track defects in a timely manner.
- Collaborate with the development team to understand application functionality and testing requirements.
- Participate in test planning and design activities.
- Conduct regression testing and ensure that existing functionality is not affected by new changes.
- Provide feedback on usability and user experience.
- Assist in the development of testing documentation and processes.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 1+ years of experience in manual software testing.
- Strong understanding of software testing methodologies and best practices.
- Experience with defect tracking tools (e.g., Azure,JIRA, Bugzilla).
- Excellent attention to detail and analytical skills.
- Strong communication and teamwork abilities.
Benefits:
- Competitive salary and performance-based bonuses.
- Professional development opportunities.
Java
Spring Boot
MongoDBAt Embibe, we have just one mission - to truly personalize education. Because every child deserves it. This has led us to embark on this noblest of journeys to deliver life and learning outcomes for every student! Rooted in consumer behavior, we are leveraging AI and Data Science to deliver personalized achievement journeys for every student.
We are a tribe of intellectually fierce people from diverse backgrounds, focused on building cutting-edge products that empower everyone in the education ecosystem - students, teachers, educational institutes and parents. We enable a deeper understanding of student behavior, their strengths and weaknesses through analysis at a granular level. It is this shared vision of democratizing and personalizing education that unites us all.
Embibe is powered by AI and data science algorithms, using these contents being recommended across platforms and millions of learning outcomes delivered to students. Since its inception, millions of students have used the imbibe platform for learning concepts and outcomes. Academic users have spent 52mins on average with an average of 3 sessions daily. Embibe has been launched for 12 languages across India with support for 361 Exams (English), and 120 Exams (Hindi) for K6-K12 having 22.6L+ Qs and 58k+ Tests, 29k videos, 50k+ 3D assets. Embibe is the world's largest live online public sector implementation in edtech for test preparation, NTA app which is powered by Embibe has 3.1Mn+ downloads, and 14.3Mn hours spent by users with total 13.4Mn sessions and 1.64Bn attempts.SchoolApp is currently being used by 1000s of schools across India and we are planning to scale it to 100Mn students with 1Mn schools with 10Mn teachers in the period of the next 3yrs.
Prerequisite
We are looking for a Software Engineer across levels who have ever contributed to any large-scale systems be it content platform e.g. Quora/Medium, streaming platform e.g. Netflix or Hotstar, activity log system e.g. Twitter feeds or payment systems like Razorpay to name a few. I/O, Read-Writes, DB connections, Distributed Locking, Memory, Bandwidth, High Throughput, Low Latency and minimal CPU cycles excite you!! You are deep thinkers and can bring ideas to the table, before starting writing the code!!
Interested? We'd love to hear from you.
Who are you?
● 2-14yrs years of relevant large-scale product company experience ideally in a fast-moving B2C/B2B environment.
● Programming. Proficiency in object-oriented and multi-threaded programming in at least one of the following languages: Java, Python,React.js, Node.js, Next.js, PHP, Golang etc.
● Deep understanding & experience of high-performance web-scale & real-time response systems, and large scale distributed systems.
● CS Fundamentals – exposure to a wide variety of problem spaces, Good in Data Structures and Algorithms Design, Problem Solving.
● Open source contributors and can do quick POC of technologies will catch our eyes.
● Expertise in designing, implementing and operating distributed Systems architectures and concepts, especially on public cloud infrastructure (AWS/Azure)
● Demonstrated expertise in applying systems patterns (e.g., Client-server, N-tier, Master/Slave, MVC) and API constructions (e.g., Swagger, OpenAPI).
● Experience in a high-availability 24/7 environment (cloud platforms are a plus). Expertise should include several of the following:
○ High-performance,up-time (99.999%) and self-recoverable systems.
○ Control, orchestration and automation platforms leveraging containers or VMs. ○ RPC frameworks (e.g., Protobuf/gRPC, Thrift, Bond)
● Experience with one or more Data Stores like (MySql, Postgres ) and NoSQL DataStores ( Mongo, Cassandra, Scylladb, Hbase, Redis, Aerospike etc.).
● Experience with Agile software development, TDD, and Continuous Integration. ● Experience in building Web/RESTFul/GraphQL services.
● Sound knowledge of *Nix, ORM(Hibernate, JPA), Spring ecosystem, Messaging platforms like Kafka/RMQ, build framework like Maven/Gradle etc.
● Very strong system design and object-oriented skills with a nifty ability to craft clean interfaces and operate at the right levels of abstraction.
● Solid coding skills with the ability to drive teams through massive refactoring exercises & improve coding standards across large code bases.
● Deep knowledge, understanding & experience of working with a large variety of multi-tier architectures. Awareness of pitfalls & use cases for a large variety of solutions. ● Exposure to complete product development cycles – from inception to production to scaling up, supporting new requirements, and re-architectures.
● Having experience building web infrastructure in cloud environments (such as AWS or Azure/GCP) is a plus. You understand and are always excited about learning new e.g.docker, Kubernetes.
● Education. M.Tech/M.Eng in Computer Science/Engineering or B.Tech/B.E in the same disciplines with equivalent years of experience would be a plus.
We'd particularly love it if:
● You’re a steward for engineering quality, reliability, scalability, availability, maintainability, flexibility habits and mindset in the organization under your purview, You know SOLID,12 factor App and Design Principles which you can apply or help the team in applying as needed. You can assure that our architectures are consistent with industry best practices. ● Version control tools like Git, SVN etc are good to have.
● Gather, understand, and prioritize requirements, research potential solutions, rapidly build prototypes, and distill and communicate what was learned, expected risks, resources & security concerns.
● Mentoring more junior engineers to instill engineering best practices and driving high standards in documentation, code reviews, design reviews, architecture discussions and strategy roadmap development.
● Actively participate in development along with team members - creating modules & systems that can then be treated as a working reflection of the best practices.
● Set the vision of the domain architecture and technology stack for technology in your organization, You understand LLD and HLD.
● Be an evangelist for technology - drive a culture of curiosity and active debate around technology in your organization.
● Experiment with new & relevant technologies and tools, and drive adoption while measuring yourself on the impact you are able to create.
Note: We just use degrees to measure the Temperature!!
Android Development
Kotlin- Someone who is annoyed by the build time it takes for an application to build and has actually done something to optimize it
- Has good experience in building Android applications
- Experience with the flutter ecosystem is a great plus.
- Who likes to think in terms of software and data architecture before opening Android studio.
- Comfortable with managing development and deployment of applications.
- Open and more importantly excited about learning the new technologies.
Roles and responsibilities
- Participate and contribute to the design and development of the core components of the company service.
- Ensure high quality of software development w.r.t to project architecture, code quality, testing and deployment.
- Implement testing frameworks and disciplines as part of every feature development.
- Own performance of the app in production and implement/push for implementation of systems to monitor, debug and fix an issue in production in the lowest TAT possible.
- Advocate good engineering has the highest priority with the only exception of value delivered to the end-user.
Ruby on Rails (ROR)
RubyJava
NodeJS (Node.js)
React.js
JavascriptMongoDB
HTML/CSS
Java
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon