QA Manager

About Us: We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Paid Media Executive

Experience Level: 1.5 + Years

Location: Bangalore, Karnataka (On-site)..

The ideal candidate will:

● Demonstrate an ability and willingness to learn new skills independently

● Possess the ability to communicate directly with clients, both verbally and in writing

● Have a strong analytical background

● Be detail oriented, highly organized, with a keen eye for consistency

● Be able to work effectively in a collaborative team environment, and independently as required

● Have a strong desire to learn and add value to the team

● Be solutions oriented

● Have worked within platforms including Google Ads, Google Analytics(GA4), Google Tag Manager, Bing Ads, Facebook Business Manager, Instagram Ads, LinkedIn Ads, Twitter Ads

Responsibilities:

● Develop and execute strategic marketing campaigns for clients across multiple media – paid

search, display, video, and social platforms

● Manage all aspects of campaign configuration, launch, and ongoing optimization – including

strategy, ad copywriting, data-based optimization, budget/billing management, and ad trafficking

● Troubleshoot, problem-solve, and find creative solutions to client-specific needs

● Assist creative team with ad creation through copywriting and strategic direction

● Identify optimization opportunities, including continuous testing of ad copy and landing pages,

including A/B testing

● Ensure campaigns are meeting clearly defined conversion objectives

● Create and deliver meaningful analytics and reporting to monitor and show progress

● Maintain knowledge of industry best practices and new technologies

● Maintaining the team strength at all times

Store Manager (Apparel Industry)

Experience- 3yrs- 5 yrs

CTC- 5.4 LPA Max

Location- Hyderabad

Notice Period- 15 Days Max

Responsibilities

• Oversee daily store operations and ensure smooth functioning.
• Manage and motivate store staff to meet and exceed sales goals.
• Ensure high standards of visual merchandising and store presentation.
• Monitor inventory levels and coordinate with suppliers.
• Handle customer inquiries, complaints, and provide satisfactory resolutions.
• Analyze sales metrics and prepare performance reports.
• Implement store policies and procedures.

Qualifications

• Bachelor's degree in Retail Management, Business Administration, or related field.
• Proven experience as a store manager or in a similar retail management role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Familiarity with retail management software and POS systems.
• Customer-focused mindset with problem-solving capabilities.

Skills

• Leadership
• Sales
• Customer Service
• Inventory Management
• Visual Merchandising
• Retail Management Software
• POS Systems
• Communication

Role: SAP EAM Mobility Consultant / Lead

Experience: 6+ Years

Required Skills & Keywords:

SAP EAM / PM, SAP Mobility, Enterprise Asset Management

Managing Technical Objects: Equipment, Functional Locations, BOMs, Installed Base

Work Order Management, Notifications, Preventive Maintenance

Task Lists, Maintenance Items, Maintenance Plans

Measurement Points, Warranties, Serial Numbers

Capacity Requirements Planning, Work Clearance Management

Workflow in SAP EAM & PM, Standard Reports

Functional Specifications, TDD, Unit Testing, Integration Testing

SAP Support Projects, User Support, Incident & Escalation Management

Client Interaction, Status Reporting, Onsite–Offshore Coordination

Exposure to ASAP, ITIL, Solution Manager\

Preferred:

SAP PM Certification | ITIL 4 Foundation

Basic ABAP knowledge

#SAPEAM #SAPPM #SAPMobility #SAPConsultant #EnterpriseAssetManagement

#PreventiveMaintenance #WorkOrderManagement #SAPJobs #HiringNow #Hyderabad #Bengaluru

Job Description for Customer Support Executive (Voice & Non-Voice)

Job Profile: Customer Support Executive (Voice & Non-Voice)

Position: Customer Support – Voice & Non-Voice Process

Location: Bangalore

Job Mode: Work From Office

Notice Period: Immediate Joiners Preferred

Shifts: Rotational shifts

Compensation: ₹20,000–₹28,000 CTC

Job Description

We are seeking customer-oriented and proactive Customer Support Executives for both voice and non-voice processes. This position requires excellent communication skills in English and Hindi or a South Indian language. The ideal candidate will be responsible for handling customer queries via phone, email, and chat, providing accurate information, and ensuring a positive experience throughout the customer journey.

Job Responsibilities

• Handle inbound and outbound customer calls and non-voice queries (emails/chats) professionally and efficiently.
• Provide timely and accurate support, address customer concerns, and ensure satisfaction.
• Communicate fluently in English and Hindi or a South Indian language to cater to a diverse customer base.
• Record and update customer interactions in the CRM system accurately.
• Adhere to company policies, attendance, and quality standards while working in rotational shifts.

Eligibility Criteria

• Education: Graduate in any discipline.
• Experience: Minimum 1 year of relevant experience in customer support (voice, email, counselling, or similar roles).
• Skills: Strong customer support skills, both verbal (voice) and written (email/chat/counselling).
• Languages: Proficiency in English and Hindi or a South Indian language.
• Availability: Immediate joiners preferred.
• Work Schedule: 6 days a week, 1 day rotational off.

What you will do?

As a Full Stack Developer, you’ll be intrumental in shaping the future of AI assistants for data teams and understand the intricacies of Large Language Models (LLMs) to optimize their usage across multiple use cases. Utilizing Django, you'll architect back-end infrastructures optimized for handling data processes and LLM interactions. Your role involves building APIs with the Django Rest Framework. With React, you'll design user-centric interfaces that seamlessly integrate with our AI assistants, ensuring that data teams have an intuitive experience. Working at the forefront of AI revolutions and pushing the boundaries of what AI can achieve in data management and analysis.  

Responsibility

1. Back-end Development: Utilize Django to architect robust back-end infrastructures. Ensure they are tailored for complex data processes and seamless LLM interactions.

2. API Design: Craft efficient and scalable APIs using the Django Rest Framework. Founding Full Stack AI Engineer

3. Front-end Development: Transform UI/UX designs into functional web pages using React. Prioritize performance and deliver seamless user experiences.

4. AI Integration: Design user interfaces that flawlessly integrate with our LLMs, AI assistants, aiming to offer data teams an intuitive and efficient interaction.

5. Innovation: Stay abreast of AI advancements. Push boundaries and explore new possibilities in data management and analysis using AI. 

• Inventory Specialist (Req 2) 

Must have skills: 

Should have experience as End user in SCM 

Expertise in Supply Chain Management (SCM) Oracle preferred  

Experience in Inventory Management 

• You will coordinate and route the flow of material between contract manufacturers and distribution centers in North America, Europe, and Asia.  
• You will expedite parts to remedy any shortage problems.  
• Perform purchase order receipts, create travelers, and maintain records of material flow.  
• Updating logs, databases, maintaining files, project reports, specifications, product information, and documentation.  
• Preparing processes and status reports, assigning and monitoring documents/databases, and reviewing documents/databases for accuracy and completeness.  

• Responsible for incoming and outgoing material flows primarily supporting global distribution activities.  
• Monitor the flow of material and parts between various suppliers and internal departments to meet tight schedules. 

• Build hypotheses: It starts with identifying the problems by doing in-depth research with customers and cross-validating it with data analysis. We are razor-focused on solving the right problems:
• Identify solutions: You will be defining the requirements and working with a cross-functional team from design, engineering, business, marketing, and support. You will identify solutions that truly solve the user problem keeping business interests in mind
• Launch and iterate: No product is truly world-class in the first launch. Your job is not just to launch new products but also to work closely with other teams to ensure the go-to-market is completed from all sides. Additionally, you will also balance new product launches with iterating on existing products ensuring that you pick the ones that are most impactful
• Build roadmap: You will always have a roadmap for your product and you will constantly update the roadmap taking into account the rapid change of business dynamics as well as user behavior and segments that we would go after
• Help build the team: Participate in hiring cross-functional team members for different roles

You are a right fit if:

• You understand technology, but love customer-first & business-first thinking
• You are comfortable working hands-on in a fast-paced start-up environment
• You are good at problem-solving and have an analytical and data-driven approach to day-to-day work
• You have prior work experience in the tech-driven lending business
• You have at least 3 years of experience in Product Management
• You are in love with Bangalore weather and would enjoy working here :)

Why should you work with us?

• Work in one of the most exciting start-up sectors
• Opportunity to create impact for the blue-collar workforce
• Unique and unsolved problems for the unique customer segment to work on
• The non-hierarchical, flat, and transparent culture where we also have lots of fun
• Pay at par with market salaries

Responsibilities

Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns

Design, build and maintain our social media presence

Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)

Identify trends and insights, and optimize spend and performance based on the insights

Brainstorm new and creative growth strategies

Plan, execute, and measure experiments and conversion tests

Collaborate with internal teams to create landing pages and optimize user experience

Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points

Instrument conversion points and optimize user funnels

Collaborate with agencies and other vendor partners

Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate

Requirements

BS/MS degree in marketing or a related field

Proven working experience in digital marketing

Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns

Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate

Experience in optimizing landing pages and user funnels

Experience with A/B and multivariate experiments

Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends)

Working knowledge of ad serving tools (e.g., DART, Atlas)

Experience in setting up and optimizing Google Adwords campaigns

Working knowledge of HTML, CSS, and JavaScript development and constraints

Strong analytical skills and data-driven thinking

Up-to-date with the latest trends and best practices in online marketing and measurement