International voice process

Job Title : Field Sales Executive ( Healthcare- Gynae Segment)

Work Mode - Onsite (Field Role)

Multiple Job Locations : Aurangabad, Kolhapur, Surat, Vadodara, Rajkot, Nagpur, Pune, Mumbai, Nashik

Experience Required

2 to 5 years for RE and ASM 5 to 8 Years (Field Sales - Healthcare & Gynae segment)

Qualifications

Graduate/Postgraduate(B.Sc, M.Sc, BMS, B.Pharma, M.Pharma, Biotechnology)

Working Days - 6 Days

Working Hours 9:00 AM to 7:00 PM

Additional Requirements - Driving License & Two-Wheler

Role Summary:

The Relationship Executive will generate hospital-based leads by engaging doctors and counselling expectant parents on cord blood banking, diagnostics, and related services, while managing client presentations, enrollments, CRM reporting, and logistics coordination to drive business growth.

Key Areas of Responsibility:

·      Meet doctors to promote the concept of cord blood banking and stem cell applications, and facilitate interaction with expectant parents.

·      Promote diagnostics and other services introduced by the company from time to time and generate prescriptions.

·      Visit hospitals, nursing homes, and relevant healthcare centers for lead generation, diagnostic business, and institutional tie-ups.

·      Build strong relationships with hospital front-office staff, nursing staff, doctor attendants, and coordinators to enable client interaction and service promotion.

·      Place drop boxes and flyer stands at strategic locations within hospitals and doctor chambers.

·      Ensure regular refilling and upkeep of drop boxes and flyer stands with updated marketing material.

·      Conduct counselling sessions at hospitals and doctor chambers to generate qualified leads.

·      Update daily activities, lead generation, counselling, and follow-ups accurately in the CRM system.

·      Call prospective clients for counselling and referrals, and conduct free presentations at their preferred location.

·      Enroll clients, complete documentation, collect payments, coordinate delivery logistics, and share competitor/market information as required.

Qualification, Experience & Skills:

·      Graduate in Pharmacy (B.Pharm / D.Pharm) or Life Sciences (preferred).

·      Good communication and interpersonal skills.

·      Comfortable working in hospital environments and field-based roles.

·      Basic knowledge of MS Office and willingness to learn CRM systems.

·      Presentable, customer-oriented, and relationship-focused approach.

Role Summary:

The Relationship Executive will generate hospital-based leads by engaging doctors and counselling expectant parents on cord blood banking, diagnostics, and related services, while managing client presentations, enrollments, CRM reporting, and logistics coordination to drive business growth.

Key Areas of Responsibility:

·      Meet doctors to promote the concept of cord blood banking and stem cell applications, and facilitate interaction with expectant parents.

·      Promote diagnostics and other services introduced by the company from time to time and generate prescriptions.

·      Visit hospitals, nursing homes, and relevant healthcare centers for lead generation, diagnostic business, and institutional tie-ups.

·      Build strong relationships with hospital front-office staff, nursing staff, doctor attendants, and coordinators to enable client interaction and service promotion.

·      Place drop boxes and flyer stands at strategic locations within hospitals and doctor chambers.

·      Ensure regular refilling and upkeep of drop boxes and flyer stands with updated marketing material.

·      Conduct counselling sessions at hospitals and doctor chambers to generate qualified leads.

·      Update daily activities, lead generation, counselling, and follow-ups accurately in the CRM system.

·      Call prospective clients for counselling and referrals, and conduct free presentations at their preferred location.

·      Enroll clients, complete documentation, collect payments, coordinate delivery logistics, and share competitor/market information as required.

Qualification, Experience & Skills:

·      Graduate in Pharmacy (B.Pharm / D.Pharm) or Life Sciences (preferred).

·      Good communication and interpersonal skills.

·      Comfortable working in hospital environments and field-based roles.

·      Basic knowledge of MS Office and willingness to learn CRM systems.

·      Presentable, customer-oriented, and relationship-focused approach.

Job Summary: We are seeking enthusiastic and reliable individuals to join our dynamic team as International Voice Process Executives. The role involves handling inbound and outbound calls from/to international customers, providing excellent customer service, resolving queries, and ensuring customer satisfaction.

Responsibilities:

• Handle inbound and outbound calls from international customers.
• Provide information about products and services, respond to customer queries, and resolve issues effectively.
• Ensure timely and professional follow-up on customer issues.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with team members to achieve individual and team goals.
• Adhere to company policies and procedures to maintain operational efficiency.
• Strive to achieve customer satisfaction and ensure positive feedback.

Requirements:

• 1-year bond commitment required
• Minimum 6 months of Experience required in an International BPO/ Call centre.
• Excellent communication skills.
• Customer Centric &Logical thinking and need to be enough spontaneous
• Ensure Timely& Professional Responses to all queries.
• Analytical & Probing skill.
• Strong ability to multitask and take fast decisions independently.
• Night shift only.
• The shift timings will be 7.30 PM to 4.30 AM.

Job Type: Full-time

Pay: ₹13,000.00 - ₹22,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Schedule:

• Fixed shift
• Night shift
• US shift

6 - 12 years of professional experience with any of the below stacks:  

∙MERN stack: JavaScript - MongoDB - Express - ReactJS - Node,  

∙MEAN stack: JavaScript - MongoDB - Express - AngularJS - Node.js

Requirements:

∙Professional experience with JavaScript and associated web technologies (CSS, semantic HTML). 

∙Proficiency in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment. 

∙Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions. 

∙Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent these problems. 

∙Comfort working in a highly agile software development process. 

∙Positive and solution-oriented mindset. 

∙Experience owning a project from concept to production, including proposal, discussion, and execution. 

∙Strong sense of ownership with the eagerness to design and deliver significant and impactful technology solutions. 

∙Demonstrated ability to work closely with other parts of the organization.

JD - System Analyst

1. Analysis and design of technical functionality and features.
2. Creation of requirements document and definition, Epics, User stories and addition of same to Fresh Release.
3. Facilitate daily scrums, stand-ups and meetings to monitor project progress and resolve any issues the team may be experiencing.
4. Collaborate with product owner and stakeholders and clear project obstacles and impediments that could slow down the team’s progress.
5. Meet and coordinate with internal stakeholders to establish project scope, system goals, and requirements.
6. Help the team boost their productivity and performance and helps development team create high-quality products.
7. Arrange and optimize product backlog.
8. Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow.
9. Translate highly technical specifications into clear non-technical requirements.
10. Manage the set-up and configuration of systems. Provide documentation of all processes and training as needed.
11. Define and coordinate the execution of testing procedures and develop test cases to serve the overall quality assurance process.
12. Draw up, supervise and document testing schedules for complete systems.
13. Perform design, implementation, and upgrades of information systems to meet the business and user needs.
14. Implement best practices for scalability, support ability, ease of maintenance and system performance.
15. Identify options for potential solutions and assess them for both technical and business suitability.
16. Oversee implementation of a new system including data migration.

Role and Responsibilities

•  Working with front-end developers and providing server-side algorithms of user-facing web application elements.
• Coding and creating functional web applications, optimizing code for increasing response time and efficiency.
• Analyzing the goals and requirements, efficiently handling bugs and errors, and finding effective solutions for the same.
•  Interacting with the database for storing data and ensuring that every user has access to what they search.
•  Accomplishing the projects and goals within deadline.
• Managing APIs that are executed across the devices.
•  Involving in defining the architecture of the system.

Required skills

• In-depth knowledge of PHP and related frameworks like Laravel, Codeigniter, Yii. Competent in Ruby, Python, nodeJs, and Java will be an added advantage.
• Good Communication, Analytical, Logical, and Leadership skills.
• Knowledge of front-end technologies, such as Angular, React, HTML, CSS, and JavaScript will be preferred.
• Capable of managing a hosting environment along with database administration such as MySQL, Oracle.
• Excellent knowledge of APIs (REST, SOAP) and Web services.
• Ability to scale applications to handle the load changes.
• Knowledge of accessibility and security compliance.
• Good to have experience in version control, such as GIT.

A mid-senior level Java-Full Stack Developer manages a critical project for one of our biggest clients in the banking domain. The Individual should be passionate about technology, experienced in developing and managing cutting-edge technology applications.

Requirements:

• Proven experience in Java8 Spring boot, Microservices, Node JS, JavaScript, Gulp
• Strong experience with Kafka and Cassandra
• Experience with Gemfire or any Java Caching techniques
• Experience with UI (React / Angular 1.5)
• Strong experience in using RDBMS (Oracle). Cassandra Knowledge will be an added advantage
• Experience in working in Eclipse / Maven environments.
• Demonstrate experience in using Cucumber.
• Hand's on experience in Unix / Shell scripting.
• Hand's on experience in fine-tuning application response/performance testing.
• Experience in Web Services.
• Understanding of banking risk and compliance policies.
• Experience in code scanning tools like a black duck and tools like Sonar etc.
• Systems application development skills
• Strong analysis & problem-solving skills
• Strong communication skills - both verbal and written
• Ability to work independently with limited supervision
• Proven ability to use own initiative to resolve issues
• Full ownership of projects/tasks
• Ability and willingness to work under pressure, on multiple concurrent tasks, and to deliver to agreed deadlines
• Eagerness to learn
• Strong team-working skills
• Understanding of waterfall and Agile methodologies.
• Experience in working with groups that are set up across the globe.
• Resolve technical issues of projects and Explore alternate designs
• Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.
• Effectively collaborates and communicates with the stakeholders and ensure client satisfaction
• Train and coach members of project groups to ensure effective knowledge management activity.
• PRIMARY COMPETENCY: Java Technologies PRIMARY SKILL: Java Spring MVC, WEB & Spring Boot PRIMARY SKILL PERCENTAGE: 51 SECONDARY COMPETENCY: UX & UI Development SECONDARY SKILL: React JS SECONDARY SKILL PERCENTAGE: 49

• 5-7 years of web application and web site development with Drupal (corporate web sites, ecommerce sites, portals, mobile sites).
• 4+ years managing web application projects.
• Thorough understanding of the Software Development Lifecycle (e.g. Requirements, Design, Development, Testing) and exposure to Agile or iterative SDLCs.
• Experience with one or more modern JavaScript frameworks (React, Angular, Vue) React preferred
• Experience writing semantic, responsive HTML.
• Experience writing object-oriented PHP.
• Experience implementing web solutions in Drupal and PHP.
• Experience with Drupal’s theme layer.
• Experience with Drupal’s module system and experience writing or extending modules.
• Experience with Drupal’s Migrate framework.
• Experience with Drupal JavaScript behaviors.
• Experience with Acquia provided tooling and development workflows for Drupal 8/9 preferred.
• Experience implementing, accessibility standards (Section 508, WCAG).
• Experience with CSS preprocessors (Sass, Less).
• Experience with version control tools (Git).