Site Reliability Engineer

What will you do?

●Improve customer service experience, create engaged customers, and facilitate organic growth

●Take ownership of customers’ issues and follow problems through to resolution

●Develop service procedures, policies, and standards

●Keep accurate records and document customer service actions, and discussions

●Analyze statistics and compile accurate reports

●Build, and mentor the customer service team, and nurture an environment where they can excel through encouragement and empowerment

●Keep ahead of the industry’s developments and apply best practices to areas of improvement

●Adhere to and manage the approved budget

●Maintain an orderly workflow according to priorities

You should apply if, you have

●Verbal and written proficiency in English and Vietnamese

●1-2 years of proven working experience in customer-facing roles

●Excellent knowledge of management methods and techniques

●Working knowledge of customer service software, databases, and tools

●Awareness of the industry’s latest technology trends and applications

Position Requirements

• Expert in front-end development using Javascript, CSS, and Java.

• Hands-on experience in Java, J2EE, Hibernate, Springboot.

• Deep knowledge & working experience with Database, JSP, Javascript frameworks.

Technical Skills

• 4 years of experience in the software industry experience.

• Strong self-initiative to strive for both personal & technical excellence.

• Coordinate efforts across the Product development team and Business Analyst team.

• Strong business and data analysis skills.

• Should be strong on coordinating with onshore resources on the development.

We're seeking a qualified sales associate to sell annual car and bike subscription products that our customers have grown to rely on. The sales associate will utilize their skills to generate high-quality leads, build strong relationships with customers, and close deals. The ideal candidate has skills and demonstrates the ability to showcase our offerings compellingly.

Requirement & Skills

Bachelor’s degree in Business, Marketing, or related field

Strong verbal and written communication

A drive to seek new business

Excellent telephone skills

Highly organized

• Develop advanced and secure applications for Android phones and tablets
• Continuously discover, evaluate and implement new technologies, libraries for application to improve the functionality
• Keep eye on new technologies to maximize development efficiency
  Unit-test based coding for modular coding, reusability;
• Writing readable code; Maintain technical documentation
• Bug fixes and improving performance of existing applications
• Work on new ideas for products, it’s prototypes and estimates
• Collaborate on projects with a closely knit team

• Design and implementation of the frontend applications and Mobile apps
• “Pixel-perfect” implementation of our approved user interface
• Ability to understand business requirements and translate them into technical requirements
• Break features into simpler granular tasks, estimate effort required, and identify dependencies
• Work with Analyst and back end developers to deliver a seamless user experience
• Write clean, efficient, maintainable code with good test coverage
• Build reusable code and libraries for future use and optimize the application for maximum speed and scalability
• Test and Debug as required

Expected Qualifications and Key Skills

• BSc or B.E in Computer Science / Engineering from a tier-1 college in India or abroad
• Proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Strong understanding of UI/UX, responsive design, cross-browser compatibility, AJAX, and general web standards
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (such as Flux or Redux)
• Familiarity with newer specifications of EcmaScript/TypeScript
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Proficiency with Git / Version control

• 3-6 years of relevant work experience in a Data Engineering role.
• Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases.
• Experience building and optimizing data pipelines, architectures, and data sets.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Strong analytic skills related to working with unstructured datasets.
• A good understanding of Airflow, Spark, NoSQL databases, Kafka is nice to have.
• Premium Institute Candidates only

• Develop and manage the outreach strategy across various segments of corporate users i.e., MNCs, start-ups, investors. Develop targeted value propositions for various segments of corporate users

• Conduct regular analysis of platform usage by companies to determine key issues / insights and suggest actions. Weekly follow-ups with key clients and developing client relationships 

• Independently, pitch the concept, manage follow-up, and ensure leads’ questions are answered

• Support design of key strategic initiatives through analytics and primary research and curation of the company side of the platform

• Envision and execute strategic partnerships e.g., industry associations, universities

• Managing own and team’s BD pipeline - tracking communications, success rates, etc.

• Refine the company outreach strategy jointly with the CEO and Marketing teams based on data on skills, usage patterns, success rates for different types of roles and organisations