Site Reliability Engineer

As a DBA Director, you will co-lead our global DBA teams specializing in operational support of such platforms as Oracle, MSSQL, Postgres, MongoDB, Snowflake, and Databricks. As a critical requirement of this position, you will partner across all business units to assist with functional design, validation, and deployment of database solutions and technologies. The DBA Director will also partner closely with the other pillars of the IT organization to create secure automation of manual processes while also ensuring better stability and scalability of our backend database systems and associated processes. This role requires an experienced technically minded leader that is looking to evolve and improve internal teams through continuous skill-building and facilitating camaraderie. This role requires deep technical knowledge of database technologies, processes, as well as knowledge and awareness of DB platforms leveraged by critical systems. The person will report to the Vice President of Enterprise Tools and Middleware.

Responsibilties

• Assist with management of teams consisting of technology professionals who engineer and globally support data services and platforms.
• Participate in continuous improvement and promote team evolution and direction.
• Partner with VP of Enterprise Tools and Middleware to formulate planning and execution designed to create better automation, stability, and enhanced performance of our database platforms.
• Collaborate on a budgetary level by ensuring the organization meets all budget goals in the areas of payrolls and licensing spend.
• Facilitate and create an escalation point for high-severity tickets.
• Create and ensure 24/7 on-call rotations within teams.
• Collaborate with operational stakeholders, including defining requirements, suggesting alternatives, and setting priorities with the team.
• Provide strategic thought leadership and technical guidance across the IT organization support team.
• Be a trusted advisor in both technical and functional areas.
• Build relationships and partner with business stakeholders to understand departmental needs.

Qualifications

• Experienced professional with over 15 years of applicable database support and engineering experience.
• Track record of successfully leading global multi-team organizations.
• Verifiable people management and team building experience.
• Manage and prioritize team leaders as well as team workloads to deliver on committed projects, initiatives, and tickets.
• Demonstrated understanding of ITIL and ITSM; ITSM methodology pertaining to managing incidents, change requirements, and overall reducing risk.
• Proven experience and ability to proactively solve problems and implement solutions to continuously improve.
• Ability to recruit, train and retain high quality talent.
• Proven track record of building strong relationships.
• Experience deploying, optimizing, and supporting DBA processes and platforms.
• Carries a value-driven focus for continual improvement.

Job Title: Senior Program Associate

Location: Vashi, Navi Mumbai (On-site)

Experience: 2–5 Years

Type: Full-time

About Grexa

Grexa AI is a venture-backed startup on a mission to build the world’s first Marketing AI Platform for small businesses — a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.

Founded by 4 seasoned IIT alumni and former Testbook Founders/CXOs (who scaled Testbook into a $30Mn ARR business with 1,000+ employees, successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a proven track record of building at scale.

We’re funded, building fast, and assembling a high-performing team to disrupt the global digital marketing space from India. If you’re excited to solve real problems and build transformative AI products — this is your calling.

About the Role

We are looking for a Senior Program Associate to take ownership of client success and operational excellence at Grexa AI. This role sits at the intersection of strategy, operations, and client engagement — you’ll ensure that businesses onboarded onto Grexa are not just activated but are actively thriving and scaling through our platform.

You’ll work cross-functionally with product, growth, and leadership teams to design processes, analyze engagement data, and ensure that Grexa becomes a key driver of success for our clients.

If you’re detail-oriented, analytical, and thrive in fast-paced, high-impact environments — you’ll fit right in.

Key Responsibilities

• Create and implement scalable processes to deeply understand client businesses and ensure seamless onboarding and activation
• Continuously monitor client engagement metrics to identify opportunities for optimization and proactively drive platform adoption
• Serve as the strategic bridge between clients and internal teams — ensuring clear communication and fast issue resolution
• Champion the voice of the client by gathering feedback and turning it into actionable insights for product and process improvement
• Strategically identify growth and upsell opportunities within client accounts to drive retention and revenue expansion
• Build and maintain operational dashboards and reporting frameworks to measure program performance
• Collaborate with the founding and leadership teams to refine client journey strategies and ensure alignment with company goals

Requirements

• 2–5 years of experience in Program Management, Customer Success, Operations, or Growth roles, ideally in a product-based startup or SaaS company
• Proven experience in driving renewals, upselling and cross selling.
• Demonstrated experience in designing and scaling processes that improve efficiency and client outcomes
• Strong analytical and problem-solving skills, with a focus on execution and results
• Excellent communication, coordination, and stakeholder management skills
• Hands-on proficiency in CRM systems, Excel/Sheets, and marketing or automation tools
• Highly proactive, detail-oriented, and comfortable working in dynamic environments

Why Join Us

• High-Growth Environment: Take real ownership and make an impact from day one — this is more than a role, it’s a launchpad for your career.
• Direct Collaboration: Work directly with founders and cross-functional teams on key client programs and business-critical initiatives.
• Startup Agility, Structured Growth: Experience the pace of a startup with the support of processes designed for scalability.
• Learning & Mentorship: Access direct mentorship from leaders who’ve built multi-million-dollar businesses.
• Cutting-Edge Technology: Work with AI-driven marketing automation products transforming small business growth.
• Meaningful Impact: Be part of a mission that’s redefining how small and medium businesses scale globally.

* Bachelor's degree in computer science or related fields preferred.

* 8+ years of experience developing core Java applications across enterprise, SME, or start-up

environments.

* Proven experience with distributed systems and event-driven architectures.

* Expertise in Spring Boot, Spring Framework, and RESTful API development.

* Experience in designing, building, and monitoring microservices.

* Solid background in persistence technologies including JPA, Hibernate, MS-SQL, and

PostgreSQL.

* Proficient in Java 11+, including features like Streams, Lambdas, and Functional

Programming.

* Experience with CI/CD pipelines using tools such as Jenkins, GitLab CI, GitHub Actions, or

AWS DevOps.

* Familiarity with major cloud platforms: AWS, Azure, or GCP (AWS preferred).

* Front-end development experience using React or Angular with good understanding of

leveraging best practices around HTML, CSS3/Tailwind, Responsive designs.

* Comfortable in Agile environments with iterative development and regular demos.

* Experience with container orchestration using Managed Kubernetes (EKS, AKS, or GKE).

* Working knowledge of Domain-Driven Design (DDD) and Backend-for-Frontend (BFF) concepts.

* Hands-on experience integrating applications with cloud services.

* Familiarity with event-driven technologies (e.g., Kafka, MQ, Event Buses).

* Hospitality services domain experience is a plus.

* Strong problem-solving skills, with the ability to work independently and in a team.

* Proficiency in Agile methodologies and software development best practices.

* • Skilled in code and query optimization.

* Experience with version control systems, particularly git

• Be responsible for engineering road map, architecture and scalability/quality of products.
• Effectively collaborate with Product managers, Business teams to develop long-term product roadmap and own release planning - in a fast-paced, evolving environment.
• Perform well in ambiguous situations. We are a startup with a significant product suite.
• Mentor and guide a team of engineers across various levels and areas of expertise. Help engineers make good architectural decisions, improve code quality and delivery.
• Be responsible for tech solutioning, architecture being deployed maintaining right balance b/w short term and long term outcomes – speed vs quality.
• Establish strong engineering best practices and champion their adoption.
• Define career trajectory for your team and share feedback regularly to help them grow.

• 7+ years of experience in end to end cloud software development with exposure in building scalable, fault tolerant and secure large scale distributed systems. At least 1-2 years managing eng. teams.
• Bachelors or Masters degree in engineering (preferably computer science or sister branches) from a reputed institute (preferably IITs, NITs, or other top engineering institutes).
• Deep expertise in Java & tech stack (Springboot) & micro service based architecture writing maintainable, scalable, unit-tested code. This position requires a good mix of hands-on and people management.
• Hands-on experience in low-level and high-level design with the ability to propose and validate system design.
• You are comfortable jamming on code refactoring, architecture and design principles.
• Sound understanding of web technologies (JS, HTML5 CSS), databases - SQL & NoSQL (e.g. Cassandra), distributed caches (e.g. Redis), message queues (e.g. Kafka).
• Knowledge of UI architectural patterns like MVVM, MVC, MVP etc is useful.
• Exposure to android app development is a good plus.
• You have working knowledge of CI/CD pipelines and infrastructure tools such as Docker, Kubernetes, Gradle, GIT, Jenkins, ELK, Prometheus, Grafana or equivalents.
• You are an opensource enthusiast with the curiosity to stay abreast of latest tech.
• Must be comfortable working in fast paced agile environments. Ability to plan, prioritise, estimate and execute releases with strong degree of predictability.
• Excellent people & communication skills.
• Experience with AWS stack is preferred.
• Experience with a high-growth startup is a plus.

• Have the ability to translate UI/UX design wireframes to scalable code.
• Experience in developing pixel perfect frontend software, with deep experience in React.js
• Design, develop and maintain our user-facing products.
• Creating Restful APIs with Node.js
• Creating Decoupling architecture and microservices.
• Creating database schemas for products.
• Understanding of session management in a distributed server environment.
• Optimization of the application for maximum speed and scalability.
• Write well architectured code while adhering to best practices.
• Thoroughly understand the requirements and deliver features on time.

• 1-5 years of experience with React (redux, hooks).
• 1-5 years experience with JavaScript (ES6+, modern browser APIs, async/await) or Typescript.
• 1-5 years experience with HTML/CSS & responsive websites.
• 1-5 years experience with NodeJS & MongoDB (NoSQL).

• Join an early team of founders - be a part of the founding team.
• Get first-hand startup experience and grab the opportunity to grow with us as we grow.
• Full remote work.
• Attractive base salary.

Brief description of the role

We are seeking a Full Stack (.NET) developer responsible for building .NET applications using C# and SQL Server. Your primary responsibility will be to design and develop these layers of our applications, and to coordinate with the rest of the team working on different layers of the infrastructure. A commitment to collaborative problem solving, sophisticated design, and quality product is essential.

Job Responsibilities

• Translate PRD and its use cases into functional applications
• Design, build, and maintain efficient, reusable, and reliable code
• Integrate data storage solutions like SQL server
• Ensure the best possible performance, quality, and responsiveness of applications
• Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues
• Help maintain code quality, organization, and automatization

Skills

• Strong knowledge of .NET/.NET Core web framework
• Proficient in C# and SQL Server , with a good knowledge of their ecosystems
• Strong understanding of object-oriented programming
• Skill for writing reusable libraries
• Familiar with various design and architectural patterns
• Knowledge of concurrency patterns
• Experience with popular web application frameworks
• Knack for writing clean, readable, and easily maintainable code
• Understanding of fundamental design principles for building a scalable application
• Experience creating database schemas that represent and support business processes
• Basic understanding of Common Language Runtime (CLR), its limitations, weaknesses, and workarounds
• Experience implementing automated testing platforms and unit tests
• Proficient understanding of code versioning tools such as Git, SVN, and Mercurial.

What we expect

• B.Tech from a Tier 1 Institute
• At least 1 year of development experience, Full-Stack development experience  will be preferred

• Looking for engineers with one of the below requirements:
• 3+ years of embedded development experience in a Linux environment

• Work as a part of the clients' virtual business team or individually.
• Act as the SPOC (Single Point of Contact) with clients through email, phone or chat.
• Analyze, Plan, Organize and Work/Delegate the tasks to meet deadline and quality requirements.
• Work as a part of the both internal and external clients' extended team.
• Analyze, Plan, Organize and complete the tasks to meet deadline and quality requirements.
• Conduct online research for tasks to acquire results and present them in a manner that meets the expectations of internal/external clients.

• Graduate/Post-Graduate in any discipline
• Excellent communication skills
• Strong customer service attitude
• Desire to learn new things every day
• Good with comprehension and analytical skills
• Good at using search and internet tools like Google, Wikipedia, Yahoo etc.
• Good in handling Office productivity tools such as Microsoft Office
• Willing to relocate to Bangalore
• The job location is Marathahalli and hence candidates staying near by office location or those who are willing to re-locate nearby to office location are encouraged to apply (One way cab provided within permissible limits).

• Candidates with gap of more than 2 years in their education or professional experience will not be considered for the position.
• Candidates should have all relevant education & experience related documents.