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Requirements:

• Installing and configuring software, hardware and networks. •Administrate infrastructure, including firewalls, databases, malware protection software and other processes

•Provide technical support for hardware/software issues and resolve help desk requests

•Monitor the system daily and respond immediately to security or usability concerns.

•Upgrade systems with new releases and models and ensuring security and efficiency of IT infrastructure.

•Constant finetuning of the OS for improving the performance of the system.

•Coordinating with OEM support teams in case of any dockets raised and ensure the issues are resolved.

•Provisioning Operational support and troubleshooting the issues related to system administration.

•Perform in 24 x 7 environment in shift roaster and attend calls whenever assigned

•Must be Red Hat certified professional.

Skills Required:

•Red Hat (Primary)

•Debian

•Ubuntu

•SUSE

We are looking for a motivated and detail-oriented Technical Support Engineer to join our team at Blue PMS Software Solutions Pvt Ltd.

In this role, you will help configure software systems, support customer onboarding, troubleshoot technical issues, and assist with software integrations. You will work closely with clients and internal teams to ensure smooth product setup and customer satisfaction.

Key Responsibilities:

• Configure software systems based on customer requirements

• Assist in software setup, onboarding, and configuration

• Troubleshoot technical issues and support customers

• Coordinate with internal engineering teams to resolve issues

• Support API integrations and system connectivity

• Document technical issues and implementation updates

Required Skills:

• Basic understanding of Windows, software installation, and networking

• Knowledge of PowerShell, SQL, or any programming language is a plus

• Good troubleshooting and problem-solving skills

• Strong communication and willingness to learn

Eligibility:

• BCA, B.Sc, Diploma, or related fields

• Or Any 3 Years Graduation or Diploma with Computer Skills

Location:

Chennai (Hybrid)

Apply here:https://connectsblue.com/jobs/787/technical-support-engineer-fresher-at-blue-pms-software-solution

About Us:

We are BlackLight Games; we bring culturally relevant synchronous multiplayer games experience to mobile. Our games have been rocking the Play Stores since launch. We have built cutting-edge back-end technology; we take pride that our games are played by more than 1 million players daily. Our flagship game, Ludo SuperStar has been downloaded more than 100 million times. Other titles include – CallBreak, Carrom, Solitaire, Spider Solitaire and Word games.

We are looking for a top-notch, ambitious and driven Unity Developer who is confident of creating world class mobile games which are played by millions of players. If you're hard-working, enthusiastic, dedicated, have fire in the belly to accept challenges, then BlackLight Games is the place for you.

Position: Associate/Senior Unity Developer (Mobile Games)

Location: Noida

Educational Qualification: B.Tech/ MCA / M.Tech / M.Sc  or relevant professional experience; preferably in Computer Science.

What You Bring to the team:

•       2-5 years of working experience in game development, preferable 2D games.

•       Excellent knowledge of Unity, including experience with scripting, textures, animation, GUI styles, user session management.

•       Good knowledge of game physics and particle systems

•       Experience of shipping out games on Android/ iOS and rolling out updates to them

•       Ability to plan and estimate timelines of new features/ releases.

•       Expert in debugging

•       Strong understanding of object-oriented programming, data structure and algorithms

Extra Gems for:

•       Experience of working in Product industry

•       Good understanding of client/ server interaction

•       Experience of working on a mobile multiplayer games on scale, will be a huge plus

•       Experience with Android development / Objective C

•       Open source contributions, interesting hobby projects.

•       Experience optimising for memory and space

Your responsibilities would include:

•       As an Associate Unity game developer, you will be part of the Unity Dev team and will be responsible for the front-end (client) side development.

•       You would design, build and maintain efficient, reusable, and reliable code

•       Implement new game features and services 

•       Continuously improve the game quality by fixing crashes, ANRs, performance related issues to deliver exceptional experience to our users.

•       Integrate third party SDKs like Analytics, Monetisation, Crash reporting etc.

•       Create, debug, maintain and optimise the game, and related in-house written libraries used for the game’s development.

•       Reporting to team lead regularly in clear and structured way regarding your progress. Proactive communication is a must when deadlines are getting missed.

Why Us?

•       High Growth Startup environment 

•       Company sponsored courses and education material

•       Lots of learning opportunities 

•       Work with a super-talented team of professionals

•       Informal work-culture, Casual Dress Code, multiple outings and trips

•       Performance Based Bonus

•       Competitive Salary

•       Medical Insurance for you and your family 

•       Subsidies Lunch and Unlimited Snacks, Tea & Coffee in the house at all times

Egregore Labs (www.egregorelabs.com) is a financial software company founded in 2017 by Prashant Vijay (ISB, Tulane) & Hari Balaji (IIM Ahmedabad, IIT Madras) both of whom have spent over a decade each in Financial Services, with a majority of their experience at Goldman Sachs across New York, Hong Kong & Singapore in roles across Trading, Quant & Technology.

Opportunity

 Full stack Developer (more front end)

Responsibilities:

Implement responsive and performant UIs with a user-centered approach with frontend technologies including React Js, Javascript(ES 6), Typescript, SCSS, etc

Build backend REST APIs on Python 3 based server frameworks for deployment and scaling of our product(s)

Write meaningful test cases for frontend & backend platforms

Integrate our products with 3rd party products/tools/services

Develop Infrastructure for delivering services using a performance-driven approach, build databases, schedule automated jobs, etc

Ideal Background / Experience

At least 24 months of diverse experience in web development for product or services-oriented environment with exposure to working production deployments

Expertise in programming using Python/Javascript or similar scripting languages

In-depth exposure to technologies used in web-based SaaS products, including REST APIs

Sound understanding of Postgres and NoSQL databases such as MongoDB

Nice to have exposure to any of

AWS

Azure

ELK

Object Relational Models (SQLAlchemy, etc)

Google APIs

Microservices Architecture Pattern

NodeJS / ExpressJS

Work from Home, office in Noida

Experience: 2yrs plus

Salary: ₹700,000.00 - ₹1,200,000.00 per year

• Developing front end website and application architecture.
• Designing user interactions on web pages.
• Developing back-end website and applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.

 Technical Support Representative (Internet Connectivity)

Under general supervision, in a 24/7 inbound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.

Duties and Tasks/Essential Functions:

• Deliver service and support to end-users using and operating automated call distribution phone software.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
• Working knowledge of networking, DSL, VDSL, VOIP, Cable internet, Router, switch, Sip configuration;
• Diagnose and resolve technical hardware and software issues involving internet connectivity, IPTV, VOIP, basic trouble shooting and more;
• Need to know only basic trouble shooting of Domestic routers, Mac ID and windows.
• Knowledge about DNS, Basic network trouble shooting
• Research required information using available resources;
• Follow standard processes and procedures;
• Offer alternative solutions where appropriate with the objective of retaining customers
• Organize ideas and communicate oral messages appropriate to listeners and situations;
• Follow up and make scheduled call backs to customers where necessary;
• Stay current with system information, changes and updates.

 
Senior Technical Support Representative (Internet Connectivity)
For Level 1.2 Technicians:

• Diploma or Bachelor Degree, and Major is related to Computer science or Networking.
• Understanding the DSL Technology and familiar with Modem/Router connections.
• Ability to read/speak/write English fluent and no accent issue for communication.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Ability to use the basic DOS Command for network trouble shooting.
• Ability to empathize and professionally troubleshoot and resolve customer’s issues.
• Fast learner and always willing to follow up the request from Management.
• Backgrounds of networking trouble shoot.
• Working experience of Networking/VOIP service/IPTV.
• Ability to troubleshoot with DSL Modem/ Dual Band wifi Router Setup and configuration.

• Technical Engineer/Senior Level Technician of Network system/popular VOIP System Such as: Avaya Phone System or Jadoo TV System support.
• Certificate of: CCNA or CCNP.

Skill and Knowledge Qualifications:

• Proper phone etiquette;
• Ability to speak and write clearly and accurately;
• Demonstrated proficiency in typing and grammar;
• Knowledge of customer service principles and practices;
• Effective listening skills and Multi-tasking capabilities;
• Willingness to co-operate with others and work to the greater good;
• Good communication skills in English  

               
Conditions:

• Position requires use of headset and the candidate’s needs to be open for voice process
• Should be flexible for rotational night shifts
• Working Days – 5
• Both Ways Cab Facility
• Need to be from the respective hiring zones to avail cab facility
• Internet: Minimum 50  mbps with feasibility of Ethernet Cable.
• System configuration: Minimum 4 GB RAM with intel core processor.
• Head Phone: USB head phone with MIC                  Power back up / inverter.

free Pick up and drop facility from the respective hiring zones

 Should be flexible for rotational night shifts

 Working Days- 5 days

 Shift Timings: 5:30pm to 2:30am, 10:30pm to 7:30am & 2:30am to 11:30am.

• 20% - Design the user flows and mockups basis the product requirements, which would be defined by the founders and shared as inputs by the early users. Key features we are planning to build in the coming months: Forms and Social posting.
• 50% - Design the UI mockups based on the user flows defined above to clearly illustrate the design and functionality of the product. 
• 30% - Create industry and scenario-specific templates that can be readily used by users who are coming on the platform.
• Other short-term responsibilities: Create email and web designs for clients, as part of the product and services business.