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Requirements:
• Installing and configuring software, hardware and networks. •Administrate infrastructure, including firewalls, databases, malware protection software and other processes
•Provide technical support for hardware/software issues and resolve help desk requests
•Monitor the system daily and respond immediately to security or usability concerns.
•Upgrade systems with new releases and models and ensuring security and efficiency of IT infrastructure.
•Constant finetuning of the OS for improving the performance of the system.
•Coordinating with OEM support teams in case of any dockets raised and ensure the issues are resolved.
•Provisioning Operational support and troubleshooting the issues related to system administration.
•Perform in 24 x 7 environment in shift roaster and attend calls whenever assigned
•Must be Red Hat certified professional.
Skills Required:
•Red Hat (Primary)
•Debian
•Ubuntu
•SUSE
About MyOperator:
MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Role Overview:
We are seeking a Manager – Customer Success to lead and oversee the entire Customer Success department for our SMBG clients. This role involves managing a team of 3–4 Team Leaders, who in turn manage a large pool of Customer Success Executives. You will be responsible for driving end-to-end customer journey – from onboarding to product adoption, engagement, and retention – while building scalable processes suitable for a high-volume customer base.
Key Responsibilities
- Lead and mentor 3–4 Team Leaders and indirectly oversee a team of 30+ Customer Success Executives.
- Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
- Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
- Implement and scale tech-touch engagement models for effective customer coverage.
- Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
- Monitor health metrics, churn signals, and client escalations; design proactive action plans.
- Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
- Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
- Continuously optimize processes to enhance team productivity and customer outcomes.
Qualifications:
- 5–7 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
- Minimum 2+ years of direct experience leading Team Leaders / Managers.
- Strong exposure to managing high-volume SMB customer bases.
- Excellent strategic thinking, problem-solving, and analytical skills.
- Tech-savvy mindset with experience implementing automation or tech-touch models.
- Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
- Exceptional communication and stakeholder management skills.
Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!
Benefits:
- Career growth opportunities in a fast-growing SaaS company.
- A competitive salary and performance-based incentives.
- A dynamic, inclusive, and collaborative work environment.
- Significant opportunities for professional growth and career advancement.
- The chance to make a real impact on thousands of growing businesses in India.
- Comprehensive health and wellness benefits.
Java
Amazon Web Services (AWS)
Spring BootAbout the Company-
AdPushup is an award-winning ad revenue optimization platform and Google Certified Publishing Partner (GCPP), helping hundreds of web publishers grow their revenue using cutting-edge technology, premium demand partnerships, and proven ad ops expertise.
Our team is a mix of engineers, marketers, product evangelists, and customer success specialists, united by a common goal of helping publishers succeed. We have a work culture that values expertise, ownership, and a collaborative spirit.
Job Overview- Java Backend- Lead Role :-
We are seeking a highly skilled and motivated Software Engineering Team Lead to join our dynamic team. The ideal candidate will have a strong technical background, proven leadership experience, and a passion for mentoring and developing a team of talented engineers. This role will be pivotal in driving the successful delivery of high-quality software solutions and fostering a collaborative and innovative work environment.
Exp- 5+ years
Location- New Delhi
Work Mode- Hybrid
Key Responsibilities:-
● Leadership and Mentorship: Lead, mentor, and develop a team of software engineers, fostering an environment of continuous improvement and professional growth.
● Project Management: Oversee the planning, execution, and delivery of software projects, ensuring they meet quality standards, timelines, and budget constraints.
● Technical Expertise: Provide technical guidance and expertise in software design, architecture, development, and best practices. Stay updated with the latest industry trends and technologies. Design, develop, and maintain high-quality applications, taking full, end-to-end ownership, including writing test cases, setting up monitoring, etc.
● Collaboration: Work closely with cross-functional teams to define project requirements, scope, and deliverables.
● Code Review and Quality Assurance: Conduct code reviews to ensure adherence to coding standards, best practices, and overall software quality. Implement and enforce quality assurance processes.
● Problem Solving: Identify, troubleshoot, and resolve technical challenges and bottlenecks. Provide innovative solutions to complex problems.
● Performance Management: Set clear performance expectations, provide regular feedback, and conduct performance evaluations for team members.
● Documentation: Ensure comprehensive documentation of code, processes, and project-related information.
Qualifications:-
● Education: Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.
● Experience: Minimum of 5 years of experience in software development.
● Technical Skills:
○ A strong body of prior backend work, successfully delivered in production. Experience building large volume data processing pipelines will be an added bonus.
○ Expertise in Core Java.
■ In-depth knowledge of the Java concurrency framework.
■ Sound knowledge of concepts like exception handling, garbage collection, and generics.
■ Experience in writing unit test cases, using any framework.
■ Hands-on experience with lambdas and streams.
■ Experience in using build tools like Maven and Ant.
○ Good understanding and Hands on experience of any Java frameworks e.g. SpringBoot, Vert.x will be an added advantage.
○ Good understanding of security best practices. ○ Hands-on experience with Low Level and High Level Design Practices and Patterns.
○ Hands on experience with any of the cloud platforms such as AWS, Azure, and Google Cloud.
○ Familiarity with containerization and orchestration tools like Docker, Kubernetes and Terraform.
○ Strong understanding of database technologies, both SQL (e.g., MySQL, PostgreSQL) and NoSQL (e.g., MongoDB, Couchbase).
○ Knowledge of DevOps practices and tools such as Jenkins, CI/CD.
○ Strong understanding of software development methodologies (e.g., Agile, Scrum).
● Leadership Skills: Proven ability to lead, mentor, and inspire a team of engineers. Excellent interpersonal and communication skills.
● Problem-Solving Skills: Strong analytical and problem-solving abilities. Ability to think critically and provide innovative solutions.
● Project Management: Experience in managing software projects from conception to delivery. Strong organizational and time-management skills.
● Collaboration: Ability to work effectively in a cross-functional team environment. Strong collaboration and stakeholder management skills.
● Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and requirements.
Why Should You Work for AdPushup?
At AdPushup, we have
1. A culture of valuing our employees and promoting an autonomous, transparent, and ethical work environment.
2. Talented and supportive peers who value your contributions.
3. Challenging opportunities: learning happens outside the comfort-zone and that’s where our team likes to be - always pushing the boundaries and growing personally and professionally.
4. Flexibility to work from home: We believe in work & performance instead of measuring conventional benchmarks like work-hours.
5. Plenty of snacks and catered lunch.
6. Transparency: an open, honest and direct communication with co-workers and business associates.
• Crafting strategies for all Marketing teams, including Digital, Advertising, Communications and Creative
• Preparing and managing monthly, quarterly and annual budgets for the Marketing department
• Setting, monitoring and reporting on team goals
Job brief
• We are looking for a Head of Marketing who’ll lead all our marketing activities from
social media and digital campaigns to advertising and creative projects.
• Head of Marketing responsibilities include developing plans to help establish our brand,
allocating resources to different projects and setting short-term and long-term department
goals. If you’re a skilled Marketing strategist, able to inspire your team members, we’d
like to meet you.
• Ultimately, you will run our Marketing department in ways that promote higher
profitability and competitiveness.
Work Description:
• Craft strategies for all Marketing teams, including Digital, Advertising, Communications
and Creative
• Prepare and manage monthly, quarterly and annual budgets for the Marketing department
• Set, monitor and report on team goals
• Design branding, positioning and pricing strategies
• Ensure our brand message is strong and consistent across all channels and marketing
efforts (like events, email campaigns, web pages and promotional material)
• Analyze consumer behavior and determine customer personas
• Identify opportunities to reach new market segments and expand market share
• Craft quarterly and annual hiring plans
• Monitor competition (acquisitions, pricing changes and new products and features)
• Coordinate sales and marketing efforts to boost brand awareness
• Participate in the quarterly and annual planning of company objectives
Candidature requirements:
• Work experience as Head of Marketing
• Scaling experience from 0-1 in a similar startup preferred
• Experience running successful marketing campaigns
• Solid knowledge of web analytics and Google Adwords
• Leadership skills with the ability to set and prioritize goals
• Analytical mind
At Artistic Bird Tech Pvt. Ltd., we are seeking a determined and compassionate IT Sales Executive to play a vital role in advancing our company's growth. The responsibilities of this role include identifying and retaining clients, motivating existing clients to explore additional products or features, and staying updated on evolving consumer trends. Additionally, you will be tasked with enhancing the skills of our team members through consistent training and mentorship.
Expense Recording
Bank Reconciliation
Debtor Reconcilation
Vendor Payments
Vendor Reconciliation
GST & TDS Returns
What you will do:
- Defining the brand voice of the company (i.e., the uniformity in selection of words, the attitude and values of the brand while addressing the target audience over different media) in line with the company vision and in collaboration with the management, marketing & branding teams
- Relaying meaningful and empirical customer insights across teams to constantly enhance the company’s customer experience
- Driving a passionate, customer-centric culture within the company; partnering cross- functionally and influencing the company’s product roadmap to positively impact customer experience
- Training and supporting customer experience team members to deliver best in class service by developing proper standards, policies and procedures
- Setting the customer experience team goals and ensuring that it is in line with Company vision
- Establishing a consistent, accurate and timely reporting framework on key individual and team metrics
- Conceptualizing and rolling out the company’s customer experience roadmap on a quarterly, bi-annual and annual horizon
- Ensuring non- recurrence of customer issues by root cause analysis and elimination of key problems/ issues in the customer life cycle
- Developing a holistic customer journey and shaping all customer touchpoints: exhibitions, digital and print communication, social media interactions, in order to drive maximize customer satisfaction across all stages of engagement
- Taking full ownership of key performance indicators relevant to particular stages of customer engagement
- Discussing and handling complex escalations by coordinating with the company’s legal counsel
- Identifying the CRM needs of the company and keep making necessary additions to the company’s prowess in terms of software and hardware
- Working with HR and Management in hiring new members for the team from time to time
- Regular competitive landscape analysis and staying ahead of the curve
- Regularly assessing, appraising and training team members and helpng in building organisational capability
What you must have:
- Education from Tier 1 B-Schools with 6 to 8 years’ experience
- Proven Experience in augmenting customer experience and ratings at a company
- Ability to work independently
- Prior experience or deep understanding of omni-channel business strategies
- Strong Understanding or keen interest in technology/ automation
- Strong interpersonal skills
- Proven experience in managing teams
- Excellent written and spoken communication skills
- Hands on experience in managing teams and getting results
- Should have worked on integrating a CRM for a company
- Strong Analytical abilities and an empirical thought process
- Ability and readiness to work and thrive in an ambiguous and constantly changing
environment - Keen interest and prior experience in building systems and processes from the ground up
- Deep understanding of business and business metrics
- Ability to stretch long hours
- Proactive approach to business problems
Candidates with prior marketing experience are preferred - Excellent problem identification and solving abilities
- Inquisitive bent of mind
- Strategic thinking and the ability to make holistic and well-grounded in reality business plans
- Should exhibit strong leadership abilities
- Should understand Web Technologies
NodeJS (Node.js)
MongoDBPreferred Experience:
- 2-3 years of industry experience in software development.
- Experience working with medical data
- Experience and familiarity working in development teams and team-based development practices including scrum/agile, code review, etc.
- Knowledge and experience working with NoSQL databases such as MongoDB, CouchDB, Raven DB, etc.
- Knowledge of RDBMS concepts and experience with Microsoft SQL Server, MySQL, etc.
- Knowledge and experience working with Node.js and related frameworks such as Express.js.
- Knowledge and experience working with web application frameworks such as Angular, AngularJS, or React and related frameworks such as Ionic.
- Familiarity with FHIR APIs and experience working with REST APIs.
- Experience working on full-stack projects.
- Familiarity with CI/CD pipelines
-
Desired skills:
- Bachelor’s degree or equivalent combination of education and experience in Computer Science.
- Ability to establish priorities, goals/objectives and timelines.
- Possess strong planning and time management skills.
- Demonstrated ability to delegate and oversee assignments to ensure successful and timely completion as well as to obtain the cooperation of others within and outside the unit. Works in a collaborative manner to achieve results.
- Ability to effectively present technical topics to internal groups with potentially varied levels of technical sophistication. Strong communicator with excellent ability to work in a team environment.
iOS App Development
Objective C
Swift• Take our iOS app to the next level
• Implement an amazing UI while working closely with the designers
• Automate unit testing for each and every part of the app
• Optimize the app for various form-factors (iPhone, iPad)
• Helping in hiring the future Imarticus Learning team
Experience
0-2 years
Good to Have Skills
• Deep knowledge of Swift and Objective C
• Familiarity with Apple's design principle
• Familiarity with release process on Apple's App Store
• Passionate about mobile, and good knowledge of upcoming trends in mobile space
Education Background
• BE/B-TECH/BS in Computer Science or related technical field or equivalent practical experience.
• Atleast 1 cool app already live on Apple's App Store
• Programming experience in Swift/Objective-C
• Experience in mobile application development (iOS)
Market Research and Data Collection through different sources like Linked-in
Meeting Set-up & demonstration of our Products
Source new sales opportunities through inbound lead, follow-up and outbound
cold calls and emails
Prospect call preparation including company background research and other
pertinent lead information
Identify customer's buying trends and provide reports to management
Enter, update, and maintain CRM information on leads, prospects, and
opportunities.
Candidate’s Profile:
1. Strong Verbal & Written communication
2. Source new sales opportunities through cold calling.
3. Confident in speaking.
4. Strong listening and presentation skills.
5. Presence of Mind to influence and persuade.
6. Identify B2B key players and research the accounts.
7. Proficient to use CRM and hands-on Microsoft Office.
8. Strong Interpersonal relations.
9. Can work on targets.
10. Can make 60 calls a day.
11. Pressure Handling.
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