Enterprise Sales Manager

An L2 Technical Support Engineer with Python knowledge is responsible for handling escalated, more complex technical issues that the Level 1 (L1) support team cannot resolve. Your primary goal is to perform deep-dive analysis, troubleshooting, and problem resolution to minimize customer downtime and ensure system stability.

Python is a key skill, used for scripting, automation, debugging, and data analysis in this role.

Key Responsibilities

• Advanced Troubleshooting & Incident Management:
• Serve as the escalation point for complex technical issues (often involving software bugs, system integrations, backend services, and APIs) that L1 support cannot resolve.
• Diagnose, analyze, and resolve problems, often requiring in-depth log analysis, code review, and database querying.
• Own the technical resolution of incidents end-to-end, adhering strictly to established Service Level Agreements (SLAs).
• Participate in on-call rotation for critical (P1) incident support outside of regular business hours.
• Python-Specific Tasks:
• Develop and maintain Python scripts for automation of repetitive support tasks, system health checks, and data manipulation.
• Use Python for debugging and troubleshooting by analyzing application code, API responses, or data pipeline issues.
• Write ad-hoc scripts to extract, analyze, or modify data in databases for diagnostic or resolution purposes.
• Potentially apply basic-to-intermediate code fixes in Python applications in collaboration with development teams.
• Collaboration and Escalation:
• Collaborate closely with L3 Support, Software Engineers, DevOps, and Product Teams to report bugs, propose permanent fixes, and provide comprehensive investigation details.
• Escalate issues that require significant product changes or deeper engineering expertise to the L3 team, providing clear, detailed documentation of all steps taken.
• Documentation and Process Improvement:
• Conduct Root Cause Analysis (RCA) for major incidents, documenting the cause, resolution, and preventative actions.
• Create and maintain a Knowledge Base (KB), runbooks, and Standard Operating Procedures (SOPs) for recurring issues to empower L1 and enable customer self-service.
• Proactively identify technical deficiencies in processes and systems and recommend improvements to enhance service quality.
• Customer Communication:
• Maintain professional, clear, and timely communication with customers, explaining complex technical issues and resolutions in an understandable manner.

Required Technical Skills

• Programming/Scripting:
• Strong proficiency in Python (for scripting, automation, debugging, and data manipulation).
• Experience with other scripting languages like Bash or Shell
• Databases:
• Proficiency in SQL for complex querying, debugging data flow issues, and data extraction.
• Application/Web Technologies:
• Understanding of API concepts (RESTful/SOAP) and experience troubleshooting them using tools like Postman or curl.
• Knowledge of application architectures (e.g., microservices, SOA) is a plus.
• Monitoring & Tools:
• Experience with support ticketing systems (e.g., JIRA, ServiceNow).
• Familiarity with log aggregation and monitoring tools (Kibana, Splunk, ELK Stack, Grafana)

Cyber Toddler is inviting applications for its 6-week Cybersecurity Operations, SOC & Threat Intelligence Internship — a weekend-only practical program designed for students, fresh graduates and early-career cybersecurity professionals.

The internship focuses on the skills used across modern security operations, including SOC monitoring, SIEM and log analysis, threat intelligence, incident response, threat hunting and security detection.

Rather than focusing only on theoretical learning, selected interns will work through simulated security incidents, investigate logs and indicators, analyze threats, document findings and complete a final cybersecurity investigation project.

What you will work on:

• SOC operations and security monitoring
• SIEM concepts and log analysis
• Security alert triage
• Threat intelligence and IOC investigation
• Phishing and suspicious activity analysis
• Incident response
• MITRE ATT&CK
• Threat hunting
• Detection engineering fundamentals
• Security investigation and reporting
• Cybersecurity documentation
• End-to-end SOC investigation

Duration: 6 weeks

Mode: Remote

Schedule: Weekends

Commitment: Approximately 4–5 hours per week

Cohort: Limited seats

Job Title: Devops+Java Engineer

Location: Bangalore

Mode of work- Hybrid (3 days work from office)

Job Summary: We are looking for a skilled Java+ DevOps Engineer to help enhance and maintain our infrastructure and applications. The ideal candidate will have a strong background in Java development combined with expertise in DevOps practices, ensuring seamless integration and deployment of software solutions. You will collaborate with cross-functional teams to design, develop, and deploy robust and scalable solutions.

Key Responsibilities:

• Develop and maintain Java-based applications and microservices.
• Implement CI/CD pipelines to automate the deployment process.
• Design and deploy monitoring, logging, and alerting systems.
• Manage cloud infrastructure using tools such as AWS, Azure, or GCP.
• Ensure security best practices are followed throughout all stages of development and deployment.
• Troubleshoot and resolve issues in development, test, and production environments.
• Collaborate with software engineers, QA analysts, and product teams to deliver high-quality solutions.
• Stay current with industry trends and best practices in Java development and DevOps.



Required Skills and Experience:

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent work experience).
• Proficient in Java programming language and frameworks (Spring, Hibernate, etc.).
• Strong understanding of DevOps principles and experience with DevOps tools (e.g., Jenkins, Git, Docker, Kubernetes).
• Knowledge of containerization and orchestration technologies (Docker, Kubernetes).
• Familiarity with monitoring and logging tools (ELK stack, Prometheus, Grafana).
• Solid understanding of CI/CD pipelines and automated testing frameworks.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills.

Key Responsibilities:

• Test Strategy & Planning: Develop and implement comprehensive test strategies and plans for the e-commerce gift card product, covering functional, regression, integration, and performance testing.
• Manual Testing: Conduct thorough manual testing when necessary, focusing on critical paths, edge cases, and user experience.
• Bug Management: Identify, document, and track bugs using JIRA or similar tools. Work with the development team to prioritize and resolve issues.
• Collaboration: Collaborate closely with cross-functional teams, including developers, product managers, and UX/UI designers, to understand requirements, provide feedback, and ensure product quality.
• Performance Testing: Lead efforts to test the scalability and performance of the gift card platform, ensuring it can handle high volumes of transactions and users.
• Documentation: Create and maintain detailed test documentation, including test cases, test scripts, and test reports.
• Continuous Improvement: Stay up-to-date with the latest QA tools, trends, and best practices. Continuously seek to improve the efficiency and effectiveness of QA processes.

We are seeking a talented and detail-oriented Technical Content Writer to join our team. As a key member of our marketing and communications department, you will play a crucial role in crafting clear, engaging, and technically accurate content related to cybersecurity.

Key Responsibilities:

Content Creation:

• Develop high-quality, technical content including whitepapers, blogs, case studies, and user guides that effectively communicate complex cybersecurity concepts to various audiences.

Research and Expertise:

• Stay updated on the latest trends, technologies, and threats in the cybersecurity landscape to ensure the accuracy and relevance of the content.

Collaboration:

• Work closely with subject matter experts, engineers, and marketing team members to gather information and insights for content development.

Content Strategy:

• Contribute to content strategy and planning, ensuring that the content aligns with the company's messaging and goals.

Editing and Proofreading:

• Review and edit content for clarity, coherence, and adherence to company style guidelines.

SEO Optimization:

• Implement SEO best practices to improve the visibility and accessibility of our content in search engine results.

Documentation:

• Create and maintain technical documentation, manuals, and guides for our products and services.

Qualifications:

• Bachelor’s degree in Computer Science, Cybersecurity, Technical Writing, English, or a related field.
• Proven experience in technical content writing, specifically in the cybersecurity domain.
• Strong understanding of cybersecurity concepts, technologies, and best practices.
• Excellent writing, editing, and proofreading skills with an emphasis on clarity and conciseness.
• Ability to translate complex technical information into easily understandable content for a non-technical audience.
• Familiarity with SEO principles and tools.
• Proficiency in industry-standard writing and collaboration tools (e.g., Microsoft Office, Google Workspace, Markdown).
• Strong organizational and time-management skills, with the ability to meet deadlines in a fast-paced environment.

Job Description- React Developer

● Requirements-
● Experience: 2+
Having knowledge of React JS. Having knowledge of Node JS Having Knowledge of HTML,
CSS, and JavaScript. Knowledge of web services integration and writing. Need to have strong
R&D power Knowledge of GitHub and Jira. A bit of knowledge of code building and docker
activity.

Profile- NodeJs Developers
Overall Experience- 2+ Years minimum
Pure Node.js Experience- At 1 Years
● Required Skills:- A person who is superb in node.js first and foremost. Needs to understand
the intricacies of promises and the asynchronous programming paradigm.
● A close second is experience in Graphql. Understanding Queries, Mutations and Apollo.
● Tertiary is DynamoDb and Mysql Being able to pick up a non-standard ORM and being able to
program against it.
● Developers must have experience with AWS, and preferably AppSync, Serverless Framework,
Lambdas, Codebuild and Codepipeline
● Experience building Automated Testing Frameworks using selenium, phantomjs, etc. is
preferred

About the Role

In this role, you'll work on design, implementation, and test for Dremio's system internals. If you want to be part of a fast-moving, fun, and accomplished team, we'd love to hear from you.

Responsibilities & ownership

• Own design, implementation, testing, and support of next-generation features related to scalability, reliability, robustness, usability, security, and performance of the product.
• Capable of working Individually and collaboratively with other engineers.
• Collaborate with support and field resources to make sure that customers are successful with Dremio

Requirements

• Fluency in Java and/or C++ with 3 to 5+ years of experience developing production level software
• Strong foundation in data structures, algorithms, multi-threaded and asynchronous patterns and their applications towards developing scalable systems
• Experience developing scalable distributed systems and deploying, scaling, and managing microservices
• Experience with  containers and kubernetes for orchestration and container management in private and public clouds (AWS, Azure, Google Cloud) a plus
• Excellent communication skills and affinity for collaboration and teamwork
• Interested in and motivated to be  part of a fast-moving startup with a fun and accomplished team
• Startup experience a plus
• B.S. or M.S in Computer Science or a related technical field or equivalent practical experience

 About the role:  

• We are looking for an energetic partnership and alliances manager to help us expand our clientèle.

• The goal is to drive sustainable financial growth through boosting partnerships and forging strong relationships with clients.

• New Business Development: Prospecting potential E-commerce clients for successful and profitable alliance for various lines of product.

• Researching organizations and individuals on-line (especially on social media) to identify new leads and potential new markets.

• Researching the needs of other companies and learning who makes decisions about purchasing.

• Understand products and services offered by us and be able to articulate its functions and benefits to external audiences.

• On boarding the New partner, scoping out the business, and ensuring a smooth transition of the channel.

• Great interpersonal skills promote interest, which can ultimately lead to purchases. Other essential factors include:

• Salesmanship – understanding the needs of others and presenting your company as capable of meeting their desires leads to buying

•  Thick skin – potential customers do not always wish to be contacted and sales efforts fail quite routinely, so the ability to move on from negative situations is imperative 

• Multitasking skills – juggling multiple projects and clients is commonplace and requires good time management, attention to detail, and prioritization

• Industry background – experience in the area in which one is selling can be required or at least helpful, such as healthcare knowledge when promoting medical insurance

• Analytical skills. Person must evaluate the characteristics of each client to determine the appropriate insurance policy.

• Communication skills. Person must be able to communicate effectively with customers by listening to their requests and suggesting suitable policies.

• Initiative. Person need to actively seek out new customers to maintain a flow of commissions.

• Self-confidence. Person should be confident when making “cold” calls (calls to prospective customers who have not been contacted before). They must speak clearly and persuasively and maintain their composure if rejected.

 Responsibilities:  

• Your primary focus is to identify, pitch, negotiate and on-board new clients on the field. You will work on game-changing ideas, use deep business insight and market knowledge to play a critical role in bringing prospects through the full sales cycle.

• Work with the management team to identify and evaluate new markets, new target clients.

• Develop and implement strategic sales plan. Identify and evaluate specific new profitable business opportunities. Initiate and complete proposals and presentations for new business opportunities

• To maintain an excellent client relationship with existing and potential clients

• Conduct research to identify new markets and customer needs

• Promote the company’s products/services addressing or predicting clients’ objectives. Prepare sales contracts ensuring adherence to law-established rules and guidelines

• Meeting the untapped segments and markets.Build the brand, Responsible for Growth and Partnership

• Designed innovative products for the customers as per the needs.

• Established relations with major corporates to be a partner in their financial supports for employees and for the wealth advisory.

• Ensure business target achievement: Pipeline building, Client conversion, Onboarding and Revenues

• Manage customer expectations through cross-functional interactions & ensuring that deliverables are completed. Develop excellent relationships with key clients, provide support during implementation, onboarding and troubleshooting any product issues or concerns.

 Requirements: 

• Being pleasantly persistent. Excellent oral and written communication skills

• Ruthless time management and timely delivery of tasks allocated.

• Strong Business Development & consultative selling skills.

• Passionate people who want to hustle and can handle ambiguity

• History of consistently exceeding KPIs, revenue targets and company goals

• Ability to resolve problems, adapt, and grow quickly as we create the Client Success organization