Enterprise Sales Manager

Job Details

- Job Title: Associate Director - Customer Success

- Industry: Healthcare

- Experience Required: 6-8 years

- Working Days: 5 days/week

- Function: Operations

- Job Location: Mumbai

- CTC Range: Best in Industry

Required Skills: Excellent Communication Skills, Team Leadership, Client Relationship Management, Cross functional collaboration, Analytical Skills, Customer Success Strategy

Criteria:

• Candidate should have minimum 6 years of client-facing experience.
• Candidate should have experience in a SaaS Business Model or Health-tech domain.
• Candidate should have worked on B2B model.
• Candidate should have experience from SAAS or B2B companies.
• Candidate must have minimum 2 years of experience in managing and leading teams.
• Proven experience in Customer Success lifecycle management from pre-launch to renewal.
• Candidate must have Target driven approach and mindset to achieve business targets and defined growth objectives
• Candidate should have experience in cross-selling and up-selling.
• Strong client relationship management and stakeholder engagement skills
• Experience in collaborating effectively with cross-functional teams (Sales, Marketing, Product, Operations)
• Strong communication, analytical, and problem-solving skills

NOTE:

Any Manager / Sr. Manager candidate can work for this role.

Description

Job Description

We are seeking a dynamic and results-oriented Associate Director - Customer Success to join our team. A key, client-facing role that needs high energy and passion for growing business and making an impact by building strong relationships with the clients, winning their trust, and position of influence by being their consultant.

Manage our esteemed clients throughout the lifecycle starting from pre-launch to renewal by maintaining and ensuring a strong and trusting relationship. Ready to work in a dynamic work environment with highly energetic and passionate colleagues with aggressive goals and targets. Be the bridge and the only source of information exchange between the client and the organization. Own complete responsibility for the business by ensuring to Maintain client satisfaction through governance meetings regularly.

Grow business by influencing the clients in upgrading their product/features/offerings. Ensure client retention year-on-year. Coordinate seamlessly with internal stakeholders for ensuring successful execution and meeting client's expectations.  Generating reports and sharing executive summaries internally and externally based on business demand.

A successful applicant:

A passion for establishing long-lasting, and trusting relationships, a sound ability to forecast the client's needs, and the ability to encourage the client to upgrade their benefits. Retain clients and ensure their satisfaction.

Responsibilities:

• Lead a high-performing team that works collaboratively with other supporting team members

• Achieve quarterly goals and growth objectives defined under OKRs

• Coach your team in analyzing opportunities be the catalyst in business growth

• Mobilize and enable your team in solving problems for customers and help them achieve their business objectives

• Collaborate cross-functionally with Sales, Marketing, Product, and Operations teams seamlessly to achieve customer satisfaction 

Requirements:

• MBA degree or equivalent practical experience

• A mini. of 6 years of client-facing experience working in a SAAS Business Model/Health-tec

• A mini. of 2 years of experience in managing teams

• Experience in collaborating with cross-functional teams

• Engage with and influence leadership with excellent communication skills, analytical and problem-solving skills

Benefits About Company: 

Join the fastest-growing health benefits platform in India. Company is a Series B funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia's multi-billion-dollar corporate health benefits market. Trusted by 100s of companies like LinkedIn, Nike, Netflix, Airbnb, S&P Global, Dmart etc., our predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees' engagement. Recognized for our innovations by NASSCOM (10 most innovative start-ups), Google for startups. 

• Be part of a successful, high-growth B Series-funded startup with patented technology
• Work at the forefront of cutting-edge health-tech innovation
• Trusted by 1000+ companies across industries
• Dynamic startup culture with a flat hierarchy and a “fast fail, fast learn” approach
• Attractive compensation with lucrative performance-based incentives
• ESOPs and rapid career growth with opportunities for multiple promotions in a year
• 360-degree appraisal process for holistic performance feedback
• Direct reporting to top management for high-impact exposure
• Comprehensive medical benefits, fitness-sponsored perks including Gym, Yoga, Zumba, and more

Qualified Chartered Accountant - CA is mandatory.

Need candidates from Banks, NBFC and Fintech as Exp in Financial Services industry is a must for this role.

3+ years of experience is required in the industry as a practicing internal audit / risk controls & mitigation expert. ( mandatory to have exp in Internal Audit. )

Knowledge of Audit procedures, including knowledge of generally accepted audit standards, planning, audit techniques incl. testing and sampling methods.

Strong stakeholder management skills to manage both, external vendors as well as cross-level owners across internal functions.

Experience of working for start-ups/new-age tech-first businesses in financial services preferred.

Candidates from Big 4s are preffered, who must have handled domestic clients from Financial Services w.r.t RBI guidelines.

Apply only on this link - https://loginext.hire.trakstar.com/jobs/fk03zmf?source=" target="_blank">https://loginext.hire.trakstar.com/jobs/fk03zmf?source=

LogiNext is looking for an ambitious and committed specialist in Lead Generation who can do what it takes to succeed. You will identify business opportunities and generate interest among the key players. You will develop new prospects and build a great sales pipeline.

You have experience in generating leads and expanding the customer database in a product organization. You are a master in striking an engaging conversation with senior executives and attracting their attention towards the product value.

Responsibilities

Identify prospective clients and build a strong sales pipeline for the Sales Managers via cold - calling, out-bound leads, email communications, LinkedIn, referrals and other direct marketing methods Find unique ways to attract the attention of C-level executives of retail, FMCG, transportation, courier, manufacturing and e-commerce companies across Asia and North America to influence them to use LogiNext Product suite Initiate appointments with Sales team and sync-up with the respective Sales Manager to determine meeting output and follow up aggressively to close the deal Communicate status on a daily, weekly and monthly basis via phone and emails in accordance with the strategic plan and goal as developed by the Sales Head Log and record each-and-every outreach made, in CRM, producing regular activity reports as requested by Sales Head Act as a bridge between Marketing and Sales. Be cognizant of each marketing initiative, and work toward corporate objectives

Requirements

Bachelor’s degree or equivalent in the field of computer science, information technology, mathematics or similar domains 2-3 years of experience in lead nurturing, lead generation and appointment setting Possessing good understanding of sales cycle, with a proven track record in a product organization Good working knowledge of enterprise technology and SaaS market Ability to take ownership, must work well individually or as a team member and to prosper in a fast-accelerating sales environment Knowledge of using CRM would be an added advantage Excellent selling skills, presentation skills, verbal and written communication skills and time management skills are essential Comfortable working in US shift All in all, someone who loves talking, engaging and selling round the clock

• Rewrite existing APIs in NodeJS. 
• Remodel the APIs into Micro services-based architecture. 
• Implement a caching layer wherever possible. 
• Optimize the API for high performance and scalability. 
• Write unit tests for API Testing.
• Automate the code testing and deployment process.

Skills Required: 

• At least 2 years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds. 
• Excellent hands-on experience using MySQL or any other SQL Database. 
• Good knowledge of MongoDB or any other NoSQL Database. 
• Good knowledge in postgre
• Good knowledge of Redis, its data types, and their use cases. 
• Experience with graph-based databases like GraphQL and Neo4j. 
• Experience developing and deploying REST APIs. 
• Good knowledge of Unit Testing and available Test Frameworks. 
• Good understanding of advanced JS libraries and frameworks. 
• Experience with Web sockets, Service Workers, and Web Push Notifications. 
• Familiar with NodeJS profiling tools. 
• Proficient understanding of code versioning tools such as Git. 
• Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms. 
• Should be a fast learner and a go-getter — without any fear of trying out new things Preferences. 
• Experience building a large scale social or location-based app

JD Code: SHI-LDE-01 

Version#: 1.0 

Date of JD Creation: 27-March-2023 

Position Title: Lead Data Engineer 

Reporting to: Technical Director 

Location: Bangalore Urban, India (on-site) 

SmartHub.ai (www.smarthub.ai) is a fast-growing Startup headquartered in Palo Alto, CA, and with offices in Seattle and Bangalore. We operate at the intersection of AI, IoT & Edge Computing. With strategic investments from leaders in infrastructure & data management, SmartHub.ai is redefining the Edge IoT space. Our “Software Defined Edge” products help enterprises rapidly accelerate their Edge Infrastructure Management & Intelligence. We empower enterprises to leverage their Edge environment to increase revenue, efficiency of operations, manage safety and digital risks by using Edge and AI technologies. 

SmartHub is an equal opportunity employer and will always be committed to nurture a workplace culture that supports, inspires and respects all individuals, encourages employees to bring their best selves to work, laugh and share. We seek builders who hail from a variety of backgrounds, perspectives and skills to join our team.  

Summary 

This role requires the candidate to translate business and product requirements to build, maintain, optimize data systems which can be relational or non-relational in nature. The candidate is expected to tune and analyse the data including from a short and long-term trend analysis and reporting, AI/ML uses cases. 

We are looking for a talented technical professional with at least 8 years of proven experience in owning, architecting, designing, operating and optimising databases that are used for large scale analytics and reports. 

Responsibilities 

• Provide technical & architectural leadership for the next generation of product development. 
• Innovate, Research & Evaluate new technologies and tools for a quality output. 
• Architect, Design and Implement ensuring scalability, performance and security. 
• Code and implement new algorithms to solve complex problems. 
• Analyze complex data, develop, optimize and transform large data sets both structured and unstructured. 
• Ability to deploy and administrator the database and continuously tuning for performance especially container orchestration stacks such as Kubernetes  
• Develop analytical models and solutions Mentor Junior members technically in Architecture, Designing and robust Coding. 
• Work in an Agile development environment while continuously evaluating and improvising engineering processes 

Required 

• At least 8 years of experience with significant depth in designing and building scalable distributed database systems for enterprise class products, experience of working in product development companies. 
• Should have been feature/component lead for several complex features involving large datasets. 
• Strong background in relational and non-relational database like Postgres, MongoDB, Hadoop etl. 
• Deep exp database optimization, tuning ertise in SQL, Time Series Databases, Apache Drill, HDFS, Spark are good to have 
• Excellent analytical and problem-solving skill sets. 
• Experience in  for high throughput is highly desirable 
• Exposure to database provisioning in Kubernetes/non-Kubernetes environments, configuration and tuning in a highly available mode. 
• Demonstrated ability to provide technical leadership and mentoring to the team 

Software Engineer – C++ (3-6 years of experience)

1. Telecom/Volte LTE 2g 3g  Preferred
2. Programming knowledge of multi-threading, sockets, IPCs.
3. Well versed with std and boost libraries.
4. Working knowledge of GNU compilers, optimization techniques on Unix/Linux based systems.
5. Proficient in debugging tools like GDB/Valgrind and profiling tools like oprofile.
6. Knowledge of Diameter (AAA) Stack

• Development experience of communication protocol stacks
• Hands on experience in multi-threaded design techniques and implementation
• Good hands-on experience on data structures and algorithms

We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.

moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).

This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.

Website: https://moneyhop.co/">https://moneyhop.co/

About Individual

Looking for an enthusiastic individual who is passionate about technology and has worked with either a start-up or a blue-chip firm in the past.

The candidate needs to be a multi-tasker, highly self-motivated, self-starter and have the ability to work in a high stress environment. He/she should be tech savvy and willing to embrace new technology comfortably.

Ideally, the candidate should have experience working with the technology stack in the scalable and high growth mobile application software.

General Skills

• 3-4 years of experience in DevOps.
• Bachelor's degree in Computer Science, Information Science, or equivalent practical experience.
• Exposure to Behaviour Driven Development and experience in programming and testing.
• Excellent verbal and written communication skills.
• Good time management and organizational skills.
• Dependability
• Accountability and Ownership
• Right attitude and growth mindset
• Trust-worthiness
• Ability to embrace new technologies
• Ability to get work done
• Should have excellent analytical and troubleshooting skills.

Technical Skills

• Work with developer teams with a focus on automating build and deployment using tools such as Jenkins.
• Implement CI/CD in projects (GitLabCI preferred).
• Enable software build and deploy.
• Provisioning both day to day operations and automation using tools, e. g. Ansible, Bash.
• Write, plan, create infra as a code using Terraform.
• Monitoring, ITSM automation incident creation from alerts using licensed and open source tools.
• Manage credentials for AWS cloud servers, github repos, Atlassian Cloud services, Jenkins, OpenVPN, and the developers environment.
• Building environments for unit tests, integration tests, system tests, and acceptance tests using Jenkins.
• Create and spin off resource instances.
• Experience implementing CI/CD.
• Experience with infrastructure automation solutions (Ansible, Chef, Puppet, etc. ).
• Experience with AWS.
• Should have expert Linux and Network administration skills to troubleshoot and trace symptoms back to the root cause.
• Knowledge of application clustering / load balancing concepts and technologies.
• Demonstrated ability to think strategically about developing solution strategies, and deliver results.
• Good understanding of design of native Cloud applications Cloud application design patterns and practices in AWS.

• Work with the developer team to enhance the existing CI/CD pipeline.
• Adopt industry best practices to set up a UAT and prod environment for scalability.
• Manage the AWS resources including IAM users, access control, billing etc.
• Work with the test automation engineer to establish a CI/CD pipeline.
• Work on replication of environments easy to implement.
• Enable efficient software deployment.