11+ Strategic management Jobs in Delhi, NCR and Gurgaon | Strategic management Job openings in Delhi, NCR and Gurgaon

• The role will be part time (15-20 hours per week) with scheduled weekend availability.
• LINC Fellows will be “actively engaged” when a unit (subject) is assigned. A unit will range from 7 to 14 weeks at a time.
• LINC Fellows are required to provide 2-3 hrs each afternoon (between noon to 5pm) every day when they are supporting students.
• Candidate will have flexibility to work from location of his/her convenience.

• Interacting with high-quality global university faculty
• Working with a diverse range of international students
• Developing deeper subject understanding
• Gaining richer academic exposure
• Improving interpersonal and cross-cultural skills

• PG/Doctoral degree with distinction or first-class from a top university in India
• 5-10 years of corporate experience and/or teaching experience in the fields like Marketing, Finance, Operations, Organization/HR, Data Analytics, Project Management, Strategy and Ethics at a leading university or college (note: at least 1 year formal teaching experience at a university of college is a MUST).
• Empathetic, ambitious, warm and outgoing personality willing to work closely with people from diverse culture
• Proficient in English language
• Must possess a working laptop and have access to high-speed (>2 MBPS) stable internet connection
• Ability to quickly learn and use technology platforms for interacting with student including host university’s Learning Management System and LINC's technology platform (training on these platforms will be provided)

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview:

We are seeking a Manager – Customer Success to lead and oversee the entire Customer Success department for our SMBG clients. This role involves managing a team of 3–4 Team Leaders, who in turn manage a large pool of Customer Success Executives. You will be responsible for driving end-to-end customer journey – from onboarding to product adoption, engagement, and retention – while building scalable processes suitable for a high-volume customer base.

Key Responsibilities

• Lead and mentor 3–4 Team Leaders and indirectly oversee a team of 30+ Customer Success Executives.
• Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
• Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
• Implement and scale tech-touch engagement models for effective customer coverage.
• Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
• Monitor health metrics, churn signals, and client escalations; design proactive action plans.
• Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
• Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
• Continuously optimize processes to enhance team productivity and customer outcomes.

Qualifications:

• 5–7 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
• Minimum 2+ years of direct experience leading Team Leaders / Managers.
• Strong exposure to managing high-volume SMB customer bases.
• Excellent strategic thinking, problem-solving, and analytical skills.
• Tech-savvy mindset with experience implementing automation or tech-touch models.
• Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
• Exceptional communication and stakeholder management skills.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits:

• Career growth opportunities in a fast-growing SaaS company.
• A competitive salary and performance-based incentives.
• A dynamic, inclusive, and collaborative work environment.
• Significant opportunities for professional growth and career advancement.
• The chance to make a real impact on thousands of growing businesses in India.
• Comprehensive health and wellness benefits.

About the Role:

We are seeking an experienced Scrum Master to lead cross-functional teams and drive successful delivery of projects within scope, time, and budget. The ideal candidate is a proactive leader with strong organizational and interpersonal skills, capable of managing multiple projects in a dynamic environment.

Key Responsibilities:

Project Planning and Management: Define project scope, goals, and deliverables. Develop detailed project plans, including schedules, milestones, and resource allocation. Coordinate internal resources and third parties/vendors to ensure flawless project execution, delivering projects on time, within scope, and within budget. 

Team Coordination and Communication: Facilitate coordination among the tech team, customer support team, and management. Conduct regular status meetings, report project progress to the CTO, and manage changes to project scope, schedule, and costs. 

Risk Management: Identify potential risks, develop mitigation strategies, and monitor project risks and issues, ensuring risk management processes are followed. 

Resource Management: Allocate resources effectively, monitor team workload, adjust assignments as needed, and provide guidance and mentorship. 

Quality Assurance: Ensure project deliverables meet quality standards and stakeholder expectations. Implement and maintain quality control processes, facilitating testing and validation. 

Documentation and Reporting: Maintain comprehensive project documentation and prepare project reports, including status updates, performance metrics, and lessons learned. 

Release Management: Plan and coordinate software releases with the DevOps team, ensuring schedules are met and communicating release plans to stakeholders. 

Sprint Planning and Agile Practices: Conduct sprint planning sessions, manage the sprint backlog, and facilitate daily stand-ups, sprint reviews, and retrospectives, ensuring Agile best practices are followed. 

Continuous Improvement: Identify and implement process improvements to enhance efficiency and productivity, fostering a culture of continuous improvement. 

Vendor and Partner Management: Manage relationships with external vendors and partners, coordinating and overseeing their work.

Customer Feedback Integration: Collect and analyze customer feedback with the customer support team, incorporating it into project planning and development. 

Change Management: Develop and implement change management strategies, effectively handling project changes and communicating them to stakeholders. 

Performance and Metrics Tracking: Monitor key performance indicators (KPIs) and project metrics, analyzing data to identify trends and improvement opportunities. 

Training and Development: Identify training needs, arrange relevant training sessions, and support team members' professional development. 

Product Roadmap Alignment: Ensure project activities align with the overall product roadmap, coordinating with management to adjust project priorities. 

Compliance and Standards: Ensure project activities comply with industry standards and regulations, addressing legal or regulatory issues with the Corporate Lawyer - Legal & Compliance. 

Conflict Resolution: Address and resolve team conflicts promptly, fostering a collaborative and positive work environment. 

Resource Allocation: Ensure optimal allocation and utilization of resources, adjusting as project needs evolve. 

Risk Reporting: Prepare and present risk reports to senior management, ensuring transparent communication of project risks and mitigation plans. 

Onboarding: Send onboarding emails to new tech team members, ensuring a smooth integration into the team.

Qualifications:



• Bachelor’s degree in Project Management, Engineering, or related field.
• CSM, PSM or similar certification is preferred.
• Proven experience managing projects in an agile or hybrid environment.
• Excellent communication and leadership skills.
• Strong analytical and problem-solving abilities.
• Proficiency in project management software such as JIRA, MS Project.

Pls Contact to sairam.akirala

@

kiaraglobalservices.com

798

981 217 8

Location: New Delhi or Remote

Qualifications:

Education: Bachelor’s degree in Business Administration, AI/ML, Data Science, or a related field; MBA preferred.

Experience: Minimum of 5+ years of experience in strategic planning, business development, or operations management, preferably in the AI, IT, or outsourcing industry.

Skills:

• Strong analytical and problem-solving skills.
• Proven ability to craft actionable strategies backed by data-driven insights.
• Excellent communication and stakeholder management abilities.
• Solid leadership experience in managing teams and cross-functional projects.

Technical Knowledge: Understanding of AI, machine learning, and data annotation processes is a strong advantage. Proficiency in tools like Excel, PowerPoint, and data visualization software is required.

Preferred Qualifications:

• Experience in AI-related industries, including data collection, annotation, transcription, or localization.
• Proven track record of driving strategic initiatives that delivered tangible business results.
• Familiarity with global markets and managing offshore teams

Key Responsibilities:

• Strategic Planning
• Market Insights
• Client Growth Strategy
• Operational Optimization
• Performance Tracking
• Revenue and Cost Management
• Innovation Leadership

• You will work directly with the two co-founders in helping the company to achieve its strategic and operational goals, by delivering key internal and external projects that are critical to the success of the company
• You will own the creation of all external facing material produced by the CEO Office for senior engagements with the promoters, board and all employees
• You will have a deep understanding of the company business model, the underlying profitability and levers of different business verticals
• You will be responsible for driving the rigour of analytical market based insights into actionable co-ordination between the Revenue team and the Brand team

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

Problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Good knowledge of SaaS and IT sales.
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Requirements and skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

We need multiple MERN stack developers. As a full stack developer, you will be producing scalable software solutions and will be involved in the full software development life cycle, from conception to deployment. You should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. This isn't just another CRUD application. Your challenge will be to deliver a highly-available service on top of a dynamic collection of third-party data sources . Explore the limits of your own resourcefulness by designing human and automated systems that deliver true reliability in an otherwise unpredictable environment.

Tech-Stack: React, Node.js, Javascript, and MongoDB

How You Will Contribute

• Work with the development team to ideate software solutions
• Working through the application development lifecycle to launch
• Conceptualizing, creating and building applications alongside taking designer wireframes and magically turning them into effective code
• Designing user-based interactions through effective front-end architecture
• Develop and manage well-functioning databases and back end applications
• Write effective and scalable APIs
• Leading and developing best practices for Full Stack Developer team
• Developing and designing RESTful services and APIs
• Determining application responsiveness for consumers
• Ensuring company mandate is effectively addressed in technical and developmental aspects
• Create security and data protection settings
• Write technical documentation
• Keeping current with industry trends and developments that can be applied to company needs

Technical Expertise That We Believe Will Make You Successful In This Role

• Min 1 year of experience as a MERN Stack Developer
• Fluency in CSS, JavaScript and HTML
• Understanding of CSS preprocessors including Sass
• Strong knowledge of building effective APIs in Node.js (Express)
• Proficiency in writing effective React components.
• Experience working with MongoDB, Redis and AWS
• Good knowledge of data structures, system design and algorithms
• Bachelor/Master degree in Computer Science
• Soft-Skills That Will Come Handy
• Having a knack for visual design and utility
• Excellent written and verbal communication skills
• Strong attention to detail
• Head for problem-solving
• Having a flexible working style
• Being a team player
• Comfortable with working unsupervised

What We Need

- Solid industry experience

- Web Development using MERN Technologies (Mongo, React / React JS, Express JS or similar, Node)

- Server-side scripting skills with Node.JS

- Good understanding of client-side scripting and JavaScript frameworks, including jQuery.

- Databases - MongoDB, PostGreSQL, Cassandra

Good to Have

- Open Source Contributors (esp. Javascript to be evident from GitHub)

- Notice period to be less than 30 days

• Key Result Areas

1. End to end ownership in the consumer facing B2C tech team and deliver solutions to solve business problems.

1. Advanced Javascript, CSS, HTML 5, D/XHTML, XML, JSON, DOM Concepts

1. Must have worked on a SPA framework: ReactJS, Node JS, AngularJS or InfernoJS

1. Own the development methodology. Align with the executive team to improve the development process, prioritize projects and manage multiple work streams

1. Extensive Work with open-source technologies and built services architecture as this will prove to be an invaluable asset in building solutions.

1. Lead a team of Software Developers, Server Engineers and QA Engineers, establishing development practices and standards

1. Extensive skill on React JS, Node JS

1. Experience on various PHP frameworks like Cakephp, Laravel, CI etc would be plus

1. Work with scrum teams and product managers using agile methodologies to deliver high quality solutions on time
2. Jumping on a call with clients to understand the requirement and profile them the right solution, helping formulate an effective solution and turning it into a working application
3. Conducting website performance and unit tests
4. Heavy involvement in the requirements gathering, development and operational stages of new projects
5. Troubleshoot and debug related application defects with existing and new applications
6. Work collaboratively with the frontend team and other team members, train other members and get trained if required