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Customer Care Executive – Inbound Process | Ahmedabad

Role Overview:

We are hiring a Customer Care Executive to manage inbound calls & emails, resolve client queries, and deliver excellent customer service.

Responsibilities:

• Handle inquiries via calls/emails & provide timely solutions.
• Identify and assess customer needs to ensure satisfaction.
• Maintain accurate documentation & follow communication guidelines.
• Support clients with clarity, professionalism, and problem-solving skills.

Requirements:

• Graduate/Postgraduate (any field except engineering).
• 0–5 years of client servicing experience (Mutual Fund preferred).
• Fluency in English, Hindi & Gujarati with excellent communication.
• Loyal, honest, decision-maker with a long-term vision.

Key Responsibilities:-

-Content Creation - Research and create scripts for social media banner or videos for marketing campaigns and content calendars.

-Digital Marketing Strategy - Collaborate with team members to develop and execute digital marketing strategies that align with company goals.

-Social Media Management - Develop and manage social media profiles of clients to grow followers, user engagement and brand reputation

-Paid Ads Campaign Management - Designing promotional campaigns on Meta, Google Ads, LinkedIn Ads etc. to fetch leads for clients with strategic offers

-Reporting & Analysis - Track and report the performance of digital marketing campaigns using analytics tools.

What We’re Looking For

a) Creative Minds - Thinkers who love experimenting with new ideas and thrive in a fast-paced environment.

b) Independent Personality: Ambitious individuals who know how to get the job done on their own

Qualifications

Education: Bachelor’s degree in Marketing, Communications, Digital Media, or a related field.

Experience: 1+ year(s) of experience in Digital Marketing, Content Creation, or Social Media Management.

Excellent Communication Skills in Written and Spoken English

We are looking for an experienced and customer-oriented Air Ticketing & Travel Package Executive to join our travel agency in Ahmedabad. The ideal candidate will have 1 to 5 years of relevant experience in air ticketing and travel package operations and be passionate about delivering seamless travel solutions to clients.

Key Responsibilities:

• Manage the complete process of air ticket booking, cancellation, and re-issuance through airline portals and GDS systems.
• Coordinate with airlines and travel portals for routine operations and issue resolution.
• Design, promote, and sell travel and holiday packages tailored to client needs.
• Handle client inquiries, create travel itineraries, prepare quotations, booking confirmations, visa assistance, and other related formalities.
• Communicate and coordinate with hotels and travel service providers to confirm bookings.
• Maintain accurate records of all bookings, payments, and client interactions.
• Achieve monthly sales targets and contribute to team goals.
• Handle emergency changes and cancellations with professionalism and efficiency.
• Use computer and internet tools effectively for package creation and information sourcing.

Candidate Requirements:

• Hands-on experience with GDS systems (e.g., Amadeus, Galileo) and airline portals.
• Excellent communication, sales, and client relationship skills.
• Good computer proficiency and internet research capabilities.
• Knowledge of visa processing is an added advantage.
• Ability to work independently and handle multiple clients simultaneously.
• Must be available for full-time, on-site work in Ahmedabad from 10:00 AM to 7:00 PM
• Freshers also Apply

We are seeking a talented and experienced Frontend Developer to join our on-site team full time. As a Frontend Developer, you will be responsible for developing user-friendly, responsive and high-performance web applications.

Responsibilities:

• Develop responsive and user-friendly web applications.
• Collaborate with designers and other developers to implement visual designs and user interface elements.
• Optimize web applications for maximum speed and scalability.
• Write clean, maintainable and reusable code.
• Participate in code reviews and ensure code quality.
• Troubleshoot and debug issues as they arise.
• Stay up-to-date with emerging trends and technologies in frontend development.

Requirements:

• 1 year of experience as a Frontend Developer.
• Proficient in HTML, CSS, and JavaScript.
• Familiarity with modern frontend frameworks like React, Nextjs.
• Experience with CSS preprocessors like Sass or LESS.
• Knowledge of responsive web design and cross-browser compatibility.
• Understanding of version control systems like Git.
• Ability to work in a collaborative environment.
• Excellent problem-solving and analytical skills.

If you are a self-starter who is passionate about frontend development and looking for a challenging opportunity, please apply with your resume and a cover letter explaining your experience and why you are the best fit for this role. This is an on-site, full-time position.

Key skills expected:

• WordPress Plugin Development
• WordPress Custom Theme Development
• HTML + CSS
• Core PHP
• MySQL

Job description:

• Extensive knowledge and experience of custom WordPress development using JavaScript and PHP frameworks.
• Experience and ability to build WordPress plugins from detailed briefs and mock ups using best practices, clean reusable and expandable code.
• Experience in using cPanel and deployment
• Development and Maintenance of high-traffic WordPress and WooCommerce based websites
• Developing front-end websites and applications using HTML, CSS, Javascript, jQuery, PHP
• Basic knowledge of JavaScript, JQuery, theme and color combination for websites.
• Good communication and interaction skills.

Job Responsibilities & Duties:

• Seminars for Career Guidance.
• Student counseling for career guidance.
• Advise students and parents about institute’s policies and procedures regarding admission, academics, and other activities.
• Maintain a database of student information, telephone logs and student feedbacks in order to generate student reports.
• Prepare reports and proposals, and respond to inquiries from students and external agencies.
• Tele calling to Potential Students for career guidance.
• Invite Potential Students for campus visit and admission Process (Entrance test, GDPI & Final Admission)
• Accepting and filtering student applications
• Processing student registration and payment
• Communicate with applicants about their application status, including acceptance/rejection
• Performs miscellaneous job-related duties as assigned.
• Content Development for E-Mails, Broachers & Websites

Minimum Job Requirements:

• Bachelor's degree; at least 3 year of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required:

• Ability to develop and deliver presentations.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to gather data, compile information, and prepare reports.
• Ability to communicate effectively, both orally and in writing.
• Knowledge of student admission and retention issues.
• Knowledge of the broad spectrum of available university academic units, curricula, and programs.
• Ability to develop, plan, and implement short- and long-term goals.
• Organizing and coordinating skills.
• Skill in the use of computerized systems and databases.
• Ability to design and write promotional material.
• Ability to evaluate student transcripts and/or records.
• Knowledge of Institute admissions policies, standards, and procedures.

Primary Role

• Analysis and Design activities as required by project
• Software development as per project schedule
• Troubleshooting and Debugging as required for bug fixing
• Source code version maintenance in version control software
• Prepare and execute unit test cases
• Unit testing of the application to ensure quality release to QA
• Adherence of coding standards while performing development
• Impact analysis of any changes requested by client
• Daily status reporting / progress updates / timesheets

Secondary Role

• Prepare project specific documentation as required by project
• UAT / Implementation support as required by project
• Client interaction and communication as required by project
• Code review and peer testing as required by the project
• Mentor junior developers on the project as required by project

Work Profile

• Delivering a complete front end application in AgularJS
• Ensuring high performance on mobile and browser with reusable and modular components spanning cross multiple projects
• Coordinating the workflow between the graphic designer, the HTML coder, and yourself
• Integrate with the back-end developer in the process of building the RESTful API
• Communicating with external web services for 3rd Party tools and services integration

Requirement

• Experience and proficiency with AngularJS, JavaScript and HTML5
• Deep knowledge of AngularJS practices and commonly used modules based on extensive work experience
• Creating self-contained, reusable, and testable modules and components
• Ability to provide SEO solutions and optimization
• Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when needed
• Creating custom, general use modules and components which extend the elements and modules of core AngularJS

Rules & Responsibilities:

• Design, implement and maintain all AWS infrastructure and services within a managed service environment
• Should be able to work on 24 X 7 shifts for support of infrastructure.
• Design, Deploy and maintain enterprise class security, network and systems management applications within an AWS environment
• Design and implement availability, scalability, and performance plans for the AWS managed service environment
• Continual re-evaluation of existing stack and infrastructure to maintain optimal performance, availability and security
• Manage the production deployment and deployment automation
• Implement process and quality improvements through task automation
• Institute infrastructure as code, security automation and automation or routine maintenance tasks
• Experience with containerization and orchestration tools like docker, Kubernetes
• Build, Deploy and Manage Kubernetes clusters thru automation
• Create and deliver knowledge sharing presentations and documentation for support teams
• Learning on the job and explore new technologies with little supervision
• Work effectively with onsite/offshore teams

Qualifications:

• Must have Bachelor's degree in Computer Science or related field and 4+ years of experience in IT
• Experience in designing, implementing, and maintaining all AWS infrastructure and services
• Design and implement availability, scalability, and performance plans for the AWS managed service environment
• Continual re-evaluation of existing stack and infrastructure to maintain optimal performance, availability, and security
• Hands-on technical expertise in Security Architecture, automation, integration, and deployment
• Familiarity with compliance & security standards across the enterprise IT landscape
• Extensive experience with Kubernetes and AWS(IAM, Route53, SSM, S3, EFS, EBS, ELB, Lambda, CloudWatch, CloudTrail, SQS, SNS, RDS, Cloud Formation, DynamoDB)
• Solid understanding of AWS IAM Roles and Policies
• Solid Linux experience with a focus on web (Apache Tomcat/Nginx)
• Experience with automation/configuration management using Terraform\Chef\Ansible or similar.
• Understanding of protocols/technologies like Microservices, HTTP/HTTPS, SSL/TLS, LDAP, JDBC, SQL, HTML
• Experience in managing and working with the offshore teams
• Familiarity with CI/CD systems such as Jenkins, GitLab CI
• Scripting experience (Python, Bash, etc.)
• AWS, Kubernetes Certification is preferred
• Ability to work with and influence Engineering teams