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Location: Pune

Required Skills : Scala, Python, Data Engineering, AWS, Cassandra/AstraDB, Athena, EMR, Spark/Snowflake

Position: Customer care Executive (International)

Position Overview:

We are seeking a highly motivated and skilled individual to join our team as an International Voice Process Executive. The ideal candidate will be responsible for handling outbound and inbound calls to our international clients, providing excellent customer service, resolving queries, and ensuring customer satisfaction. This role requires effective communication skills, the ability to multitask.

Qualifications:

1. Excellent verbal and written communication skills in English (additional language proficiency may be a plus). 

2. Fresher or Experienced

Responsibilities:

1.   Handle outbound and inbound calls to customers located in various international regions.

2.   Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.

3.   Maintain professionalism and courtesy while communicating with customers at all times.

4.   Utilize company scripts and guidelines to effectively communicate product information, promotions, and offers to customers.

5.   Document all customer interactions and transactions accurately in the company's database.

8.   Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.

9.   Adhere to all company policies, procedures, and compliance regulations.

We are seeking a new Graphic Designer to join our team. You will be designing a wide variety of things across digital and offline media. To be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and show amazing attention to detail.

Roles & Responsibilities:

1.Must have various technical skills of web design tools such as WordPress, HTML & CSS etc. as well as mastery in designing software such as Adobe Photoshop, Corel Draw, Illustrator & Canva.

2.Must have excellent knowledge in the field of typography, UI/UX knowledge, print design & branding.

3.Should be really creative & be able to make multiple posts, newsletters, designs, logos etc without being repetitive in the design & color scheme etc & should be well aware of the latest design trends.

4.Should be able to make great PowerPoint presentations & web designs for Western audience.

5.Should be able to showcase our brand to a western audience.

6.Should be able to respond well to suggestions. 

7.Should be able to make changes that are instructed quickly & with minimum instructions & supervision.

8.Should be able to juggle multiple projects & meet deadlines.

9.Should have attention to detail & be able to produce error-free work & spellings.

10.Should have a good portfolio.

11.Should have good Communication Skills & be Detail-oriented.

12.Should have worked with Western customers, especially North

America & West Europe or Western Brands.

13.Some experience with a good Advertising agency would be great.

14.Effective time management skills and the ability to meet deadlines.

15.Able to give and receive constructive criticism.

Job Description :

Handle Customer queries & Outbound/Inbound Calls with a team

-Convert the lead to prospect & pass it on to Sales.

-Daily updating of leads on the CRM.

Assisted buying experience at the site.

-Energetic, self-motivated, able to work independently under pressure.

-Fluent in English , Marathi , Hindi communication.

 Job Description:

We are looking for a self-starter/ Full Stack Developer who can work well with minimal guidance and in a fluid environment. Proficient at programming and interacting with APIs and good knowledge of RESTful design. Customer-focused reacts well to changes, works with teams, and is able to multitask. A natural communicator who can articulate and express thoughts and explain technical concepts in clear, plain English (both written and verbal)

Key Responsibilities: 

Hands-on experience in different technologies and languages such as Java, JavaScript, HTML, CSS, ReactJS, NodeJS, MongoDB, Express JS, MySQL to develop applications. Full Stack Developers approach software holistically since you cater to both user experience and functionality. Participating in the design and creation of scalable software. Writing clean, functional code on the front- and back-end. Testing and fixing bugs or other coding issues

Position Type: Full-Time

Educational Qualifications: B.Tech/B.Sc/MCA/Relevant Degree in Computer Science.

Experience: 3+ years of hands-on experience in Front-end & Backend

Reports to: Development Manager

Roles & Responsibilities:

• Work with development teams and product managers to ideate software solutions
• Design client-side and server-side architecture
• Build the front-end of applications through appealing visual design
• Develop and manage well-functioning databases and applications
• Write effective APIs
• Test software to ensure responsiveness and efficiency
• Troubleshoot, debug and upgrade software
• Create security and data protection settings
• Build features and applications with a mobile responsive design
• Write technical documentation
• Work with data scientists and analysts to improve software
• Excellent scoping and estimation skills

Skills and Responsibilities:

• Proven experience as a Full Stack Developer or similar role
• Experience developing desktop and mobile applications
• Deep understanding of client-side development, coding in HTML5, CSS3, JavaScript ES6, and jQuery.
• Developing and implementing highly responsive user interface components using react
• Strong experience using a client-side MVC framework such as NodeJS, React JS, NextJS, Redux.
• Strong experience in feather JS is a plus
• Familiarity with common stacks & tech stacks.
• Strong knowledge in databases MySQL, MongoDB, web servers Apache, and UI/UX design.
• Top-notch programming skills and write code for robust software design.
• Experience in responsive design, cross-browser compatibility, and website performance.
• Knowledge of performance testing frameworks including Mocha and Jest
• Experience in object-oriented design skills.
• Aggressive problem diagnosis and creative problem-solving skills.
• Good understanding of how browsers and DOM work.
• Experience with Git.
• Experience with handling Services, RESTful, APIs.
• Knowledge of frontend CSS frameworks like Bootstrap.
• Excellent communication and teamwork skills
• Great attention to detail
• Organizational skills
• An analytical mind and problem-solving skills.
• F&B (Food and Beverages) domain experience is a plus.
• Monitoring and improving front-end performance
• A passion for new consumer technology and the emerging media landscape

We take pride in letting you know that you are interviewing with the world's largest Edtech Company and the reason for our exceptional growth lies in the DNA that we have. A true Byjuite defines his/her own limits in terms of efforts and rewards. There is no bar on the amount of incentive you can earn. Average incentive earned by a BDA in the system is around 30k monthly but our best associates make even 70-80k of incentive every month apart from their fixed salary. On an average, a performing associate gets his 1st opportunity in 1.5-2 years to become a manager and head a team of 20 people. And we have seen that the best of the associates can even become a manager even before completing a year. 

The entire development journey will have two phases: 

5 day SGDP (Sales Grooming & Development Program) 

4 weeks OJT (On the Job Training) 

1) SGDP (Sales Grooming & Development Program) 

To begin with , you will be enrolled for a 5 days Sales Grooming & Development Program. The SGDP would be virtual (Work from Home) and will include theoretical aspects of BYJU’S sales process. 

• You will get well-versed with the organization, our products, and how to interact with customers. ● You will be involved in various activities during this phase & you will be rigorously evaluated at different intervals. 
• During this period, you will gain knowledge, a platform to practice your sales skill as well as feedback to enhance your capabilities from our team of experienced facilitators. 
• These 5 days are purely invested in your learning and there would be no remuneration provided during this period. 

The enrolled candidates who satisfactorily complete the SGDP phase will be given an opportunity to move to the next phase which is i.e On Job Training(OJT). 

OJT involves a 4 weeks training program which will be in Bangalore/Delhi location and on successful completion of this training program,applicants will be given an opportunity to join us as a Business Development Associate with BYJUs. 

2) OJT (On the Job Training) 

• The OJT Phase will start for the candidates who have successfully cleared the SGDP. 
• Candidates will be expected to generate revenue by implementing the theoretical knowledge acquired during the first phase into practice during the final 4 weeks of the OJT phase. 
• Following the completion of the OJT, all input and output numbers will be closely monitored and reviewed to evaluate your eligibility to apply for the Business Development Associate (BDA) position at BYJU'S. 

Only qualifying trainees will become eligible to be offered as BDAs. (Subject to approval from management). 

The entire role will be for 6 days a week(Monday would be an off). The assessment parameters will include performance metrics, process adherence, behavioural aspects, quality audits, and feedback from the manager/ trainer and HR Team. Upon successfully passing the training program, you become eligible to be offered the role of BDA - Inside Sales at 8 LPA(5 fixed + 3 variable). You will be able to start the job in the offered 'Role location' only after you join the organization as a BDA 

Allowance (ATP during OJT): INR 1250 / Week + INR 1250 Travel Allowance Once in Tenure 

STIPEND (ATP during OJT): Additional Stipend of 18000 for target completion of 3 valid sales and 6 valid conduction 

CTC (BDA - post qualification after training): INR 8,00,000 (5 Lakh fixed pay + 3 lakh performance pay) for Inside Sales

You might be feeling that working at Byju's has so many benefits. But, frankly, there is nothing called free lunch. You will have to be extremely committed to your effort and be target oriented in every aspect. An applicant trainee works for a 6 days work week in the first two weeks of SGDP and 6 day work week in OJT tenure. The day starts at 9:30 am and ends at 9 in the evening; apart from it few assignments need to be completed on a daily basis during the SGDP Phase and his main work throughout the day is to find potential customers by connecting with all the customers of the region who download our app. On average, you will be expected to connect to 120-140 customers and schedule one on one meetings with potential ones. We measure everything from your input effort, quality, and output. In a nutshell, you work with strict targets - call customers - book counselling sessions - visit them in person - sell the courses we have - take-home truck loads of money in the form of incentives and salary.

• Defines and develops the most efficient business process methods, parameters, and procedures. 
• Assists with the development of process requirements, parameters, control plans, flow charts, and instructions. 
• Evaluates existing processes, and recommends and implements improvements. 
• Prepares extensive written documents, process workflow diagrams and business requirements. 
• Researches new solutions through leading industry standards for processes, software applications and systems. 
• Monitors the general technological environment and anticipates trends. 

• General knowledge of business processes and procedures. 
• Intermediate time management, communications, and organization skills. 
• Strong attention to detail. 
• General knowledge pertaining to the implementation, analysis and execution of corporate process improvement initiatives. 
• PCs and various software applications, including MS Word, PowerPoint, Excel, and Visio. 
• Ability to communicate technical info and ideas so others will understand. 
• Ability to successfully work and promote inclusiveness in small groups. 

• Bachelor's degree in Bachelor in Engineering, Information Technology, or business
• Requires two to four years of experience documenting processes, process design, process management, procedures, flowcharts
• Knowledge of agile methodologies
• BPMN methodology is a big plus
• Visio, Bizagi or equivalent tool experience
• Strong consultative experience.
• Plus certification in improvement process (Six Sigma or equivalent)
• Background in technical field is a big plus 
• Business Process Management BPM

About Mudrantar Solutions Private Limited 

Mudrantar Solutions Pvt. Ltd. is a wholly owned subsidiary of the US based startup, Mudrantar Corporation. Mudrantar is a well-funded startup focused on disruptive changes in the Accounting Software for Small, Medium as well as Large businesses in India. Our state-of-the-art OCR + Machine Learning Technology allows customers to simply take photos and our software does the rest of the heavy lifting. Our strategy for CAs, CS and Tax Practitioners is realized through web access for our customers to manage their practice and also manage client communication through freely available mobile app. We also offer data entry automation services through AI/ML platform. 

HR Associate 

As HR Associate in the IT Startup, you will use your unique blend of HR and Communication skills to recruit top talent in IT Industry as well as retain employees. In this role, you will be responsible for obtaining and recording HR information, managing the HR database, and assisting company employees with enrollment procedures and HR-related issues.  

Position 

• Full time employment 

Location 

• Hyderabad or Pune (preferred) 
• Any location in India 

Requirements 

1. Recruitment end to end
2. On Boarding, Induction
3. Learning & Development
4. Employee Engagement
5. Personal Record Management in ERP
6. Attendance & Payroll Assistance
7. Employee Retention, Exit Interviews & formalities

Salary:  

       ₹350,000.00 - ₹500,000.00 per year 

Benefits: 

• Health insurance 
• Paid sick time 
• Paid time off 
• Work from home 

Education: 

• Master's (Preferred) 

Experience: 

• Human Resources Generalist: 2+ years (Preferred) 
• recruitment: 2+ years (Preferred) 
• HRIS: 2+ years (Preferred)