Sr. Site Reliability/ Engineering Manager

At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Customer Support Specialist is well-versed in Shopify products.

This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.

We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies. The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.

What you'll be doing:

• Engage with customers, understand their needs, advise them, and solve their problems.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
• Answering pre-sales questions of potential customers, follow-up with them, and helping in onboarding.
• Record cancellation reasons for customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
• Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Professional Competencies

• Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
• Outstanding written & spoken communication skills.
• Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
• Strong time-management and prioritization skills to work with multiple customers.
• Good Understanding of web technologies like HTML & CSS

Desired Skills & Experience

• Bachelor’s Degree Computer Science Related
• Minimum 2 years of experience in a customer support role
• Strong problem-solving skills
• Organized and reliable self-starter who can work independently

What we offer:

• We care about you; therefore, you'll be offered a competitive salary.
• We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences.
• Flexible holiday policy to help you plan your vacations better.
• Performance-based rewards and incentives.

For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio

This might change your life. Well, maybe not, but it'll be worth it.

Apply right away!

About the company:

Our client is a start-up organization founded in 2014 by experienced professionals and is now in its 22nd year of serving global customers after merging with 4Cplus. They specialise in Management Consulting, Technology Services, and Business Transformation Outsourcing, committed to providing their customers with exceptional experiences.

Location: Mumbai, Pune

About the role:

Responsibilities:

• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions within the SAP landscape.
• Lead and actively participate in at least 4 end-to-end implementation projects and provide expertise throughout the project lifecycle.
• Provide support for multiple SAP projects, ensuring the highest level of system availability and performance.
• Install, configure, and upgrade SAP systems, including SAP NetWeaver, SAP S/4HANA, and related components.
• Utilize your in-depth knowledge of operating systems (Windows, Linux, Unix) and system architecture to optimize system performance and stability.
• Work with ticketing systems to manage and prioritize support requests, ensuring timely resolution and effective communication.
• Organize SAP Basis tasks and coordinate closely with customers and other teams within the organization.
• Manage SAP databases, including MS-SQL, Oracle, DB2, Sybase, and Hana, ensuring data integrity and efficient performance.
• Perform system monitoring, performance tuning, and troubleshooting to maintain optimal system performance.
• Implement security measures, user authentication, and authorization protocols to ensure data integrity and system security.
• Execute regular system backups, disaster recovery planning, and testing to ensure data integrity and business continuity.
• Collaborate with functional teams to support system configuration, enhancements, and customizations to meet business requirements.
• Maintain documentation related to system architecture, configurations, and standard operating procedures.
• Stay current with industry trends, best practices, and advancements in SAP technology to provide innovative solutions and recommendations.

Qualifications & Skills:

• Years of Experience: 4 – 6 in SAP BASIS
• Should have hands-on working experience in at least 1 end to end implementation project, 2 support projects, 1 upgrade and 1 migration project
• Should have experience of client-facing roles
• Should have excellent communication skills

Should have experience of working on the following:

• SAP System Installation and Configuration (L1/L2)
• SAP System Support Packages Upgrades and Patching (L1/L2)
• SAP System Performance Tuning (L1/L2)
• SAP Transport Management (L1/L2)
• SAP Backup and Recovery (L1/L2)
• SAP User Administration (L1/L2)
• SAP Kernel Upgrades (L1/L2)
• Database Administration (e.g., Oracle, SAP HANA) (L1/L2)
• SAP Solution Manager (L1/L2)
• AWS / Azure / GCP Cloud Basis Skills (L1/L2)
• Troubleshooting SAP System Issues (L1/L2)
• Documentation and Reporting (L1/L2)
• SAP HANA Administration (L1/L2)
• Knowledge of SAP Basis Best Practices (L1/L2)
• Scripting and Automation (e.g., PowerShell, Bash) (L1/L2)
• Operating system (L1/L2)
• Communication and Collaboration Skills (L1/L2)

Business Development Executive Requirements:

• BE/ELECTRICAL/INSTRUMENTATION/OR EQUAVELENT DEGREE
• Extensive sales experience 3-4 years
• Intuitive and insightful, particularly regarding human behaviour.
• Ability to generate revenue by identifying pain points and suggesting suitable products or services.
• Professional yet affable disposition.
• Neat, well-groomed appearance.
• Great networking skills.

• Own Android SDKs, working hand-in-hand with the founding team
• Design and build delightful user interfaces for native apps on Android
• You will be (co-) responsible for our software development kit (SDK) for Android
• Building mobile apps in both Swift and Kotlin.
• You work independently on your own code, but you also spend time collaborating with others.
• You are involved in all stages of app development and contribute to the roadmap.
• You get the freedom to experiment with new Android technology.
• Ownership — advocate for projects and solutions that need to be launched ground up.

• Min 2 to 4 years in developing Android applications in Java / Kotlin / C++ /
• Gradle/Groovy.
• Worked on SDKs/Frameworks.
• Strong understanding of software design patterns as well as Android specifics.
• Experience with authenticated sessions using authentication tokens and have at-least
• fundamental knowledge of app security.
• Good to have:-
• Experience with Cross-platform frameworks is a plus (React Native, Flutter, Cordova,
• Xamarin).
• Have implemented security standards and guides.
• Experience building applications at scale.
• Experience with third-party libraries and APIs like Mobile Vision, MLKit and/or
• Camera API.
• Good understanding of garbage collection, design patterns and continuously
• discover, evaluate, and implement new technologies to maximise development
• efficiency.
• Unit-test code for robustness, including edge cases, usability, and general
• reliability

We’re looking for a Ruby on Rails Software Engineer/Shopify App Developer who has experience working with the Shopify platform and is able to work on a Shopify app.

Your Daily Challenges

When we welcome you aboard we’ll introduce you to your Team, which consists of a front-end developer, a Shopify App Marketer who grew 2 apps to million dollar annual revenue, and a product manager.

These are the people you’ll work closely with on Product development day-to-day. Once you get settled in and learn more about the team, your day to day activities will look something like this:

1. Own the end-to-end development cycle for the Shopify app you’ll be working on.
2. Coordinate with fellow developers to get things done on time. 
3. Implement high quality code in an agile, test driven development environment
4. Review exception reports to identify and fix bugs
5. Development of new apps and features
6. Maintenance of existing features
7. Collaboration with cross-functional teams
8. Contributions of ideas to improve the product

Your Experience

1. 3-5 years of experience with Ruby on Rails
2. Experience with Shopify app development
3. Familiar with Sidekiq, PostgreSQL
4. Good understanding of HTML and CSS (positioning and styling)
5. Excellent communication skills
6. Takes pride in writing clean, organized, efficient code
7. An eye for detail
8. Experience with vanilla JavaScript and React a plus
9. Experience working in an entrepreneurial/startup environment

Your Compensation

1. The compensation range for this role is INR 14-18 LPA (~25K USD) + up to 5% equity.
2. The compensation varies with experience and qualifications. 
3. This is a full-time remote/work from home position.

Thanks for the time you took to read about this opportunity.

Hey 

We are looking for freelance Android Developers for our new startup. 

If you believe you are a developer who can follow all best practices and create quality apps, only then apply for this job. 

We can allow you to work on your desired time frames each week, but we are strict about deadlines. 

We expect you to be good at

- Managing rest services 
- Managing cache and permanent storage

- Preparing pixel perfect UI which is compatible with all screen sizes (designs will be given)

- Daily pushing your code using Git 

- Writing clean and understandable code

All the best!