11+ RCA Jobs in Pune | RCA Job openings in Pune

In-depth knowledge in Healthcare and BPaaS domain, Good understanding in Delivery Excellence Framework, Expertise in business and IT processes, platforms, operations, controls and dependencies Secondary Skills: Intermediate to Expert proficiency in conducting audits & assessments in BPaaS domain areas, Proficiency in building, monitoring and testing controls for BPaaS

• Provide facilitation to ensure noiseless delivery and enable best practices adoption & evangelization through appropriate processes and platforms
• Solution consultant for projects to adopt right tools and measure to ensure product & service quality in the appropriate service lines
• Ensure effective governance of projects and deliverables
• Proactive risk management and mitigation, build known risks database to identify and mitigate risks proactively and establish oversight to monitor quality, targets and spending on implementation plan
• Enabling and co-working with the accounts / projects in compliance of regulatory requirements, other certification requirements of the Organization and the Customers for BPaaS domain. Support closure of external/internal audit findings, RCA/CAPA/FMEA for escalations
• Establish Integrated Risk and Delivery Governance models, and oversight to monitor quality, targets, overrun and penalty
• Build process mapping for BPaaS describing the high level activities across Product Service Lines establish ETVX, role definition, gating criteria, SLAs, OLAs and RACI
• Design and ensure operational and compliance controls are implemented, tested and monitored
• Build core competency to carry out DEx BPaaS audits and assessments

Strong UX Researcher Profile

Mandatory (Experience 1) - Must have 1+ YOE hands-on UX Research / User Research for B2C Products

Mandatory (Experience 2) - Should have hands-on experience in User Research, Persona's, User Stories, Work-Flows, and Usability Testing

Mandatory (Experience 3) - Must have worked on both qualitative and quantitative research methodologies

Mandatory (Portfolio) - Portfolio showcasing UX Research works for Good B2C Apps / Website / Product Companies

Preferred

Preferred (Company) - Product Company

As a part of Design Team, we work on products that empower Recruiters to increase their productivity. We own these projects from start to finish and collaborate with a multidisciplinary team of developers, product managers, content strategists, and researchers to deliver the best possible experience.

Responsibilities:

• Create and communicate end to end user interface design specs, including high priority and high visibility complex interaction and dialog flows, wireframes, interactive prototypes

• Single handedly drive designs and oversee the strategic and tactical deliverables related to that project

• Coordinate and plan with other functions, including identifying the appropriate UX methods and tools to use depending on project constraints. Manage stakeholder expectations

• Understand both the user behavior and the technology components (speech, natural language) that make for a natural, efficient, and reliable machine-to-human conversation

• Support and contribute to the voice talent and persona definition process for different design situations

• Conduct usability tests using prototypes and incorporate findings and usage data to refine the design

• Develop design principles and style guides to be followed in a voice-first environment to create a consistent user experience

• Work in a highly iterative and nimble environment with product managers, engineers, and recruiters to get your design shipped

Requirements:

• Bachelors/Masters in Design, HCI, Cognitive Psychology, or any other related field

• 4+ years of experience as an experience designer for web/mobile or voice applications

• Hands on experience with XD, Illustrator, Photoshop (or equivalent programs)

• Deep knowledge of UX design, user research, visual design, and Service design

• Experience working cross-team while taking feedback from product management, engineering, business and marketing

• Excellent problem solving skills along with deep empathy for users

• Good experience in designing mobile interfaces and responsive desktop sites

• Excellent written and communication skills

• Fluency in English and Hindi. Added bonus if you know other Indian languages

Preferred Skills:

• Experience with conversational product design

• Creativity, logical thinking, solid design process and detailed design presentations

• Familiarity with speech and natural language processing technologies

• Expertise in motion design or prototyping

Job Title: SAP TM Technical Consultant

Experience: Minimum 6 years in SAP TM (Technical)

Location: Pune, Mumbai, Gandhinagar, Bangalore (Onsite/Hybrid)

Employment Type: Full-time

Job Overview:

We are hiring for an experienced SAP TM Technical Consultant with strong hands-on in BOPF, BRF+, PPF, FPM and custom developments. The role requires in-depth technical exposure in SAP Transportation

Management including enhancements and integrations.

Must-Have Skills:

• 6+ years in SAP TM Technical
• BOPF, BRF+, PPF, FPM
• Custom enhancements, debugging
• ABAP for TM, object-oriented ABAP

Nice to Have:

• TM integration with EWM or S/4HANA
• Fiori/UI5 exposure in TM

Skills: React JS/Next JS, NodeJs, ExpressJs,JavaScript, Typescript, Restful/SOAP web servicesMongo DB(NoSQL/SQL)database technologies.

Experience preferred:

● You have a strong passion for start-ups and the proactiveness to deliver
● You have hands-on experience building services using NodeJs, ExpressJs technologies
● You have hands-on experience of MongoDB (NoSQL/SQL) database technologies.
● You are good at web technologies like React JS/Next JS, JavaScript, Typescript
● You are good at web technologies like Restful/SOAP web services
● You are good at caching and third-party integration
● You are strong on debugging and troubleshooting skills
● If you have Knowledge of Python, Chrome extension & DevOps development is a plus.
● You must be proficient in building scalable backend infrastructure software or distributed systems with exposure to Front-end and backend libraries/frameworks.
● Experience with Databases and micro services architecture is an advantage
● You should be able to push your limits and go beyond your role to scale the product
● Go-getter attitude

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

REQUIREMENTS:

• Bachelor's/master’s degree or equivalent experience in computer science
• Overall, 10-12 years of experience with at least 4 years of experience with Jitterbit Harmony platform and Jitterbit Cloud.
• Should have the experience to technically lead groom developers who might be geographically distributed
• Knowledge of Change & Incident Management process (JIRA etc.)

RESPONSIBILITIES:

• Responsible for end-to-end implementation of integration use case using Jitterbit platform.
• Coordinate with all the stakeholders for successful project execution.
• Responsible for requirement gathering, Integration strategy, design, implementation etc.
• Should have strong hands-on experience in designing, building, and deploying integration solution using Jitterbit harmony Platform.
• Should have developed enterprise services using REST based APIs, SOAP Web Services and use of different Jitterbit connectors (Salesforce, DB, JMS, File connector, Http/Https connectors, any TMS connector).
• Should have knowledge of Custom Jitterbit Plugins and Custom Connectors.
• Experience in Jitterbit implementations including security, logging, error handling, scalability and clustering.
• Strong experience in Jitterbit Script, XSLT and JavaScript.
• Install, configure and deploy solution using Jitterbit.
• Provide test support for bug fixes during all stages of test cycle.
• Provide support for deployment and post go-live.
• Knowledge of professional software engineering practices & best practices for the full software development life cycle including coding standards, code reviews, source control management, build processes, testing,
• Understand the requirements, create necessary documentation, give presentations to clients and get necessary approvals and create design doc for the release.
• Estimate the tasks and discuss with the clients on Risks/Issues.
• Working on the specific module independently and test the application. Code reviews suggest the team on best practices.
• Create necessary documentation, give presentations to clients and get necessary approvals.
• Broad knowledge of web standards relating to APIs (OAuth, SSL, CORS, JWT, etc.)

DevOps 

Engineers : Min 3 to 5 Years 
Tech Leads : Min 6 to 10 Years 

• Implementing & supporting CI/CD/CT pipelines at scale.  
• Knowledge and experience using Chef, Puppet or Ansible automation to deploy and be able to manage Linux systems in production and CI environments.  
• Extensive experience with Shell scripts (bash).  
• Knowledge and practical experience of Jenkins for CI.  
• Experienced in build & release management.  
• Experience of deploying JVM based applications.  
• Enterprise AWS deployment with sound knowledge on AWS & AWS security.  
• Knowledge of encryption technologies: IPSec, SSL, SSH. 
• Minimum of 2 years of experience as a Linux Systems Engineer (CentOS/Red Hat) ideally supporting a highly-available, 24x7 production environments. 
• DNS providing and maintenance.  
• Helpful skills: Knowledge of applications relying on Maven, Ant, Gradle, Spring Boot.  
• Knowledge of app and server monitoring tools such as ELK/AppEngine. 
• Excellent written, oral communication and interpersonal skills. 

Team Lead (L3 Technical Support) 

Job Description

PierianDx, a leader in the clinical genomics space, is currently seeking talented and motivated technical leads to lead the product L3 technical support teams. As a Technical Lead for L3 team, your duties will primarily be working with the customer success department on technical issues including software system design and maintenance. You will also be involved in directing team members and identifying/managing risk in collaborations with other teams.

To be successful in this role, you will need to gain extensive knowledge of PierianDx products (includes user workflow, user needs, end-to-end workflow, product architecture and design), problem-solving skills, knowledge of best practices and the software development life-cycle.

Location: Pune

Education

• Bachelors or Masters of Computer Science or related

Total years of experience - 6 to 13

Required Experience

• Must have experience in leading technical small to medium size teams.
• Full-Stack Software Development experience in both front end and back end technologies.
• Should be an outstanding programmer with 5 to 8 years of experience in PierianDx product-related technologies (e.g. AWS, Java, Spring Boot, Hibernate, microservices, Node.JS, React/Angular, SQL as well as No-SQL Databases, basics of Linux, Shell Scripting)
• Strong computer science fundamentals (OO programming, algorithms, data structures, databases).
• Experience with continuous integration infrastructure for software development such as Jenkins.
• Soft skills: Good Communication, Active listening, Influencing, Challenge self and team Experience with SQL and No-SQL Databases
• Demonstrated interpersonal skills including communication, mentoring, coaching, and the ability to interact with colleagues at all levels
• Dynamic, energetic, motivated, positive outlook.  Team player with good interpersonal skills
• Strong customer service and support focus with a desire to deliver a high-quality service
• Self-motivated and highly professional with the ability to lead and take ownership and responsibility
• Ability to multitask, work under pressure and to tight deadlines
• A desire to learn and improve skills and knowledge
• Adaptable and flexible to business demands
• Strong organisational and planning skill

Preferred Experince 

• Experience in developing software for medical devices (ISO 13485/IEC 62304)
• Experience with any Cloud Platform like AWS, GCP or Azure.
• Experience with Docker and anyone Container Orchestration Platforms like EKS, ECS, EKR, Kubernetes, Docker Swarm.
• Experience using Test Driven Development processes
• Experience working with FrontEnd Technologies (HTML, CSS, Javascript)
• Experience with MongoDB
• Experience with at least one dynamically typed language (Python, Node.js, Groovy).

Responsibilities

• Take ownership of providing technical support to the customer success team (for the issues they could not resolve in L1/L2). Examine potential areas for Service Improvement and recommend solutions/proposals to Product Management
• Work with Customer Success management and be aware of implementation projects and timelines; coordinate with project/program managers to plan and support release activities.
• Interact with internal and cross teams to troubleshoot and resolve complex problems. Develop, coordinate and promote the effective functioning of problem management activities across all of Pieriandx product & customer success teams.
• Provide technical leadership - Lead and prioritize the Application/Technical Support team’s workload. Guide team members to troubleshoot & resolve technical issues including software system design and maintenance.
• Contribute to the planning of application/infrastructure releases and configuration changes. Provide input to application/infrastructure scalability
• Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
• Maintain application by regular monitoring, performance tuning and testing activities
• Ensure compliance with SDLC processes defined at organization level to meet quality goals set at product level. Ensure there are robust procedures and processes within the application support function remit.
• Stay up-to-date on product and process training required to create quality deliverables at each phase of product life-cycle. Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
• Maintain good working relationships with internal departments
• Design, prepare and conduct training relating to Problem & Incident Management
• Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems