DEX ENABLER (BPAAS)

We are looking for a result-driven Team Leader to be responsible for monitoring and supervising a team of consultants to achieve the organization’s objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the sales team's potential. Requirements: • A bachelor's or associate's degree in marketing, sales, or a related field may be advantageous. • Experience in sales is necessary. • Strong sales ability, business acumen, and commercial awareness. • Excellent communication, interpersonal, and customer service skills. • Strong leadership abilities. • Good time management, strategic planning, and organizational skills. Responsibilities: • Identifies the primary concerns, long-term strategies, and targets to be assigned to the team members. • Oversees the sales squad's initiatives to reach objectives and generate realistic, consistent outcomes. • Develops the product sales blueprint, a set of standards for sales associates to conform to, encompassing lead filtering and deal modeling. • Guides sales personnel to function efficiently by capitalizing on their passions and capabilities

Responsibilities includes:

• Design and execute a Data Quality Audit/Assessment
• Design and execute the data quality mappings that will cleanse, de-duplicate, and otherwise prepare the project data.
• Migrate On-prim IDQ to CDQ in data quality migration projects.
• Implement data quality processes including transliteration, parsing, analysis, standardization, and enrichment at point of entry and batch modes; Deploy mappings that will run in a scheduled, batch, or real-time environment.
• Document all mappings, applets, and rules in detail and hand over documentation to the customer.
• Collaborate with various business and technical teams to gather requirements around data quality rules and propose the optimization of these rules if applicable, then design and develop these rules with IDQ.
• As per business requirements, perform thorough data profiling with multiple usage patterns, root cause analysis and data cleansing and develop scorecards utilizing Informatica, Excel and other data quality tools.
• Develop "matching" plans, help determine best matching algorithm, configure identity matching, and analyze duplicates.
• Build complex profiles and scripts to execute and test mappings and workflows to implement data stewardship and exception processing.
• Run data quality specific ETL jobs (address standardization and validation, email cleanups, name cleanup, parsing, etc.) utilizing IDQ and other ETL tools
• Serve as the primary resource to team members and data stewards for training, problem resolution, data profiling etc.
• Analyze and provide data metrics to management in order to help prioritize areas for data quality improvement.
• Participate in improvement of master data management process and support transactional systems and processes.
• Good knowledge of writing shell-scripts to invoke mappings or workflows.
• Good at writing SQL queries and verifying the results.
• Should be familiar in migrating object from IDQ to PowerCenter
• Should be familiar with deploying and validating objects to different environments.
• Good at writing Test scenarios and performing Unit Test and verifying the end results with business requirements.
• Perform both record-level and large-scale manual additions, adjustments, and corrections to continuously ensure overall data quality and integrity.
• Maintain excellent working relationship between internal (team and the whole organization) and external parties (vendors, customers)
• Assist with special projects or ad-hoc reviews as needed.

Taking Care of End-to-End Responsibility from UI/UX Designing, Coding, Testing, and Integration with Servers.

Job Purpose

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling

portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all

guidelines and regulatory requirements are followed.

• Ensuring that customers get world-class services and their needs are understood and met through

financial products that the Bank has to offer.

• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.

• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the

Audit & Compliance guidelines.

• Responsible for managing, training and motivating staff.

• All of the above parameters consistently met by the team of VRMs.

• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set

Job Responsibilities(JR) : 6 – 8 Areas

Business Achievement and Development for VRM & Team

• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams

• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.

o Meet value target for Liability Balances of the customers

o Ensure quality of sourcing is maintained and depletion rates are controlled.

o Ensure that Salary credits reach or exceed the expect Salary Credit targets

• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.

• Also, Team Manager has to ensure seamless servicing of customers.

• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.

• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)

• Ensure that there is cross sell to the customer on asset products as offered by the Bank.

• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.

• Income to be generated at a customer level.

• Ensure that cross sell targets on Third Party Products is met for the Unit

• Ensure Staff are trained on product knowledge and requisite certifications

• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.

• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same

• Managing and monitoring performance of all the sales resources

o Productivity of Liability and Non Liability sales staff

• Attrition control of customers

o Includes persuading the customer to continue and if required renew FD’s

§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite

o Ensure that the marketing analytics list on possible attrite, is called and retained

• Ensure that there is no revenue leakage

Customer Service / Customer engagement

• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation

of the interaction plan.

• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined

objectives for customer contacts.

• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /

needs. This is measured iva call evaluations and Sup

Reviews

• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.

• Ensure VRMs make regular contact with customers for service as well as business updates.

• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT

o Monitor all complaints received and ensure that they are closed within TAT

o Improve customer communication on closures

o Check with customers if the process of complaint has been managed well

o Ensure no escalations happen

o Preventive complaint management

o Asking for feedback from customers, who are not complaining

o Discussing with staff the importance of getting feedback from customers on a regular basis

• Periodic review of customer base i.e. Contactibility,

Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve

the product penetration & profitability of the customer to become a Primary Banker for the customer.

• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.

• Monitoring implementation of Sales Process.

Business Generation / Sales Tracking

• Track business generation and income for each VRM in the team on a daily basis, and take due steps.

• Review leads generated by each VRM and ensure real time lead status availability.

• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.

• Tracking and highlighting possible customer issues on account of improper lead management.

Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.

• Check profiling done by the VRM to ascertain effectiveness.

• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.

• Demonstrate “how”.

• 220 Sup Reviews per month

Operations

• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.

o Lead file maintained by VRMs

o Requests captured by VRMs

o CRM Interaction

• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.

• Handling queries of VRMs on floor and provide resolution.

• Ensure timely responses to customers through call out/ e-mail as applicable.

• Handle 1st level escalations and ensure satisfactory resolution to the grievances.

• Ensure judicious utilization of financial and non- financial authority.

• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.

Audit and Service Quality

• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management

• Monthly / Periodic Verification of Auditable items.

• Review of CRM Interactions & Lead Quality

 MIS - Reporting and Analysis :

• Ensure timely and accurate updates of all portfolio

performance parameters.

• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.

 Staff Management

• Ensure that all VRMs are adequately trained on the

Products of the bank and sales process

• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)

• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance

• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.

• Ensure that all VRMs are sent for class room training on a regular basis

• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.

Location: - Hyderabad / Mumbai/ Delhi

Job Description

• Identify and establish new channel partners for tie-ups, schedule meetings with potential partners, and onboard them. Managing and nurturing the relationships with KC’s existing channel partners to ensure business volume growth.
• Drive cross-selling of products like forex, accommodation, insurance etc.
• Training the counsellors or the staff of the channel partners regarding product knowledge & development.
• Build capability & awareness programs for channel partners to ensure Education Loan (ELAN) products & offering have a high recall.
• Regularly visit channel partners to ensure sufficient lead generation and address any concerns or issues.
• Take accountability for channel partners management, ensuring timely resolution of complaints with no escalations.
• Collaborate with internal team to streamline processes and ensure smooth loan sanctioning & disbursal. Keep abreast of industry best practices and continuously upgrade knowledge and skills related to education loan products, lending practices, and regulatory requirements.
• Liaison with Banks for Students Education Loan cases.

Deliverables: –

• Meet assigned targets of sanctions & disbursements, for profitable sales volume and strategic objectives in assigned zone.
• Increase the no. of active channel partners working for Education Loan (ELAN).
• Relationship Management with Banks / Financial Institutions / students.
• Conduct monthly reviews for the partners to identify strengths and weaknesses and to evaluate operational effectiveness.
• To ensure regular product & leads update to channel partners.
• To ensure the disbursements achievement in the assigned zone on monthly basis.
• Participation in channel and other events to create visibility and generate business.

Job requirements

• Graduation /MBA. – Preferably above 60% in 10th, 12th & Bachelors. Should not be a graduate in Arts. Should not have any gaps in education and experience.
• Candidate with at least 4-6 years of Sales /Channel handling experience from NBFC or Banking.
• Work Location –Hyderabad/Mumbai/Delhi, must have been born and brought up in respective regions.
• Must know regional language.
• Candidate’s Age ideally to be between 27-32 years.

Homes247.in is looking for amazing Angular Developers for our Bangalore branch.

Candidates should develop application codes in the AngularJS/Angular, Rest Web Services, and Java technologies for the Application Development Centre. Should be a team player and work towards developing the brand's image.

Come and Be a Part of India's Favourite Property Portal and scale up your career to the next level.

Skills and Qualifications Required

• Graduate - BE/B.Tech(CSE,IT)

• Proficiency in JavaScript and HTML5

• 6 Months - 1-year Experience with  Angular 6+

• Professional and  Precise communication skills

• Extensive knowledge of HTML, CSS, and JS methods for providing per formant visual effects and keeping the frame rate above 30 fps at all times

• Validating user actions on the client-side and providing responsive feedback

• Knowledge about PHP & MYSQL

• Good knowledge of Responsive developments.

• Experience with Restful API Services.

Responsibilities

• Delivering a complete front end application

• Ensuring high performance on mobile and desktop. Writing tested, idiomatic, and documented JavaScript, HTML, and CSS

• Coordinating your workflow with the graphic designer

• Strong skills in HTML5, CSS3, Javascript, Jquery, Bootstrap (Material Design Knowledge is a plus)