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DEX ENABLER (BPAAS)
IT MNC CLIENT OF OUR CONSULTANCY
IT MNC CLIENT OF OUR CONSULTANCY's logo

DEX ENABLER (BPAAS)

at IT MNC CLIENT OF OUR CONSULTANCY

5 - 15 yrs
₹10L - ₹15L / yr
Chennai, Bengaluru (Bangalore), Pune
Skills
dex
bpaas
Healthcare
DELIVERY EXCELLENCE
BPAAS
RCA
CAPA
FMEA

 

In-depth knowledge in Healthcare and BPaaS domain, Good understanding in Delivery Excellence Framework, Expertise in business and IT processes, platforms, operations, controls and dependencies Secondary Skills: Intermediate to Expert proficiency in conducting audits & assessments in BPaaS domain areas, Proficiency in building, monitoring and testing controls for BPaaS

  • Provide facilitation to ensure noiseless delivery and enable best practices adoption & evangelization through appropriate processes and platforms
  • Solution consultant for projects to adopt right tools and measure to ensure product & service quality in the appropriate service lines
  • Ensure effective governance of projects and deliverables
  • Proactive risk management and mitigation, build known risks database to identify and mitigate risks proactively and establish oversight to monitor quality, targets and spending on implementation plan
  • Enabling and co-working with the accounts / projects in compliance of regulatory requirements, other certification requirements of the Organization and the Customers for BPaaS domain. Support closure of external/internal audit findings, RCA/CAPA/FMEA for escalations
  • Establish Integrated Risk and Delivery Governance models, and oversight to monitor quality, targets, overrun and penalty
  • Build process mapping for BPaaS describing the high level activities across Product Service Lines establish ETVX, role definition, gating criteria, SLAs, OLAs and RACI
  • Design and ensure operational and compliance controls are implemented, tested and monitored
  • Build core competency to carry out DEx BPaaS audits and assessments
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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