DEX ENABLER (BPAAS)

IT MNC CLIENT OF OUR CONSULTANCY

DEX ENABLER (BPAAS)

People First Consultants

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DEX ENABLER (BPAAS)

at IT MNC CLIENT OF OUR CONSULTANCY

Agency job

via People First Consultants

5 - 15 yrs

₹10L - ₹15L / yr

Chennai, Bengaluru (Bangalore), Pune

Skills

dex

bpaas

Healthcare

DELIVERY EXCELLENCE

BPAAS

RCA

CAPA

FMEA

In-depth knowledge in Healthcare and BPaaS domain, Good understanding in Delivery Excellence Framework, Expertise in business and IT processes, platforms, operations, controls and dependencies Secondary Skills: Intermediate to Expert proficiency in conducting audits & assessments in BPaaS domain areas, Proficiency in building, monitoring and testing controls for BPaaS

Provide facilitation to ensure noiseless delivery and enable best practices adoption & evangelization through appropriate processes and platforms
Solution consultant for projects to adopt right tools and measure to ensure product & service quality in the appropriate service lines
Ensure effective governance of projects and deliverables
Proactive risk management and mitigation, build known risks database to identify and mitigate risks proactively and establish oversight to monitor quality, targets and spending on implementation plan
Enabling and co-working with the accounts / projects in compliance of regulatory requirements, other certification requirements of the Organization and the Customers for BPaaS domain. Support closure of external/internal audit findings, RCA/CAPA/FMEA for escalations
Establish Integrated Risk and Delivery Governance models, and oversight to monitor quality, targets, overrun and penalty
Build process mapping for BPaaS describing the high level activities across Product Service Lines establish ETVX, role definition, gating criteria, SLAs, OLAs and RACI
Design and ensure operational and compliance controls are implemented, tested and monitored
Build core competency to carry out DEx BPaaS audits and assessments

Provide facilitation to ensure noiseless delivery and enable best practices adoption & evangelization through appropriate processes and platforms
Solution consultant for projects to adopt right tools and measure to ensure product & service quality in the appropriate service lines
Ensure effective governance of projects and deliverables
Proactive risk management and mitigation, build known risks database to identify and mitigate risks proactively and establish oversight to monitor quality, targets and spending on implementation plan
Enabling and co-working with the accounts / projects in compliance of regulatory requirements, other certification requirements of the Organization and the Customers for BPaaS domain. Support closure of external/internal audit findings, RCA/CAPA/FMEA for escalations
Establish Integrated Risk and Delivery Governance models, and oversight to monitor quality, targets, overrun and penalty
Build process mapping for BPaaS describing the high level activities across Product Service Lines establish ETVX, role definition, gating criteria, SLAs, OLAs and RACI
Design and ensure operational and compliance controls are implemented, tested and monitored
Build core competency to carry out DEx BPaaS audits and assessments

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