3+ RCA Jobs in Mumbai | RCA Job openings in Mumbai
Apply to 3+ RCA Jobs in Mumbai on CutShort.io. Explore the latest RCA Job opportunities across top companies like Google, Amazon & Adobe.
Job Overview:
We are seeking a client-focused and analytically strong Application Support Engineer
to ensure the smooth functioning, user adoption, and issue resolution of our TMS software
Quantum Beacon. This role combines client interaction with technical investigation, requiring
a balance of functional knowledge, product expertise, and clear communication to address
user queries, support ongoing operations, and contribute to continuous product
improvement.
Key Responsibilities:
Issue Management & Ticketing
Acknowledge and log user queries received via phone, email, or support portal.
Create, categorize, and prioritize support tickets appropriately.
Monitor the full lifecycle of tickets, ensuring timely resolution within agreed SLAs.
Escalate unresolved or critical issues to appropriate internal teams.
Troubleshooting & Root Cause Analysis
Diagnose and replicate reported issues in test environments.
Analyze system behavior, logs, and data to identify root causes.
Coordinate with product, development, and QA teams to confirm and resolve issues.
Client & Stakeholder Communication
Act as the primary contact for assigned client issues and feature requests.
Provide regular updates and maintain transparent communication with both internal
and external stakeholders.
Clearly articulate timelines, dependencies, and any additional effort or cost
implications.
Training & Onboarding
Support onboarding of new users by setting up accounts and conducting training.
Deliver ongoing training sessions to enhance product adoption and user
competence.
Help users understand product features, workflows, and calculations relevant to their
roles.
Documentation & Knowledge Management
Document issues, resolutions, FAQs, and best practices for internal knowledge
sharing.
Prepare and maintain business requirement documents (BRDs), user manuals, and
support records.
Maintain audit-ready documentation and provide evidence during internal or external
reviews.
Product & Change Request Support
Capture enhancement requests or change requirements based on user feedback.
Collaborate with internal teams to scope and plan new features.
Track and communicate progress of approved changes to clients.
Infrastructure & Installation Support
Assist clients with software installation, configuration, and infrastructure-related
queries.
Coordinate with internal tech teams to resolve environment-specific issues.
Required Qualifications/Skills
1. Bachelor's degree (B.E, B.tech, BSc IT, BCA, B.Com or above) with 0-2 years of work
experience as Application support
2. Basic documentation/presentation
3. Good communication and interpersonal skills
4. Analytical thinking and problem-solving capability
5. Good Excel knowledge
Desired Qualifications
Previous experience working in the Software Services domain, preferably for BFSI sector
Position: Full Stack Developer (React.js + Node.js)
Experience: 2–5 Years
Location: Mumbai – Chembur West (Onsite)
Job Summary
We are looking for a Full Stack Developer with strong hands-on experience in React.js and Node.js to build scalable, secure, and high-performance web applications. The ideal candidate should be comfortable owning features end-to-end, developing responsive UI, building REST APIs, integrating databases, and supporting production systems.
Key Responsibilities
- Build responsive UI using React.js, HTML5, CSS3, JavaScript (ES6+)
- Develop scalable backend services and RESTful APIs using Node.js (Express.js / NestJS)
- Work with MongoDB and MySQL (schema design, indexing, query optimization)
- Implement authentication & authorization using JWT , RBAC , Oauth
- Integrate third-party APIs, Webhooks
- Build real-time features using Socket.io / WebSockets
- Ensure performance, scalability, and security (validation, sanitization)
- Implement caching using Redis (if applicable) and optimize API response times
- Support API testing (Postman/Supertest)
- Maintain API documentation using Swagger / OpenAPI
- Debug and resolve defects, handle RCA, and support production troubleshooting with logs/monitoring
- Follow Git-based workflows, participate in code reviews, and collaborate with QA/product teams in Agile delivery
Mandatory Skills
- React.js, Node.js, JavaScript (ES6+)
- MongoDB (must), MySQL
- REST API development & integration
- Socket.io / WebSockets, Webhooks
- HTML5, CSS3
- Git
- Typescript, Express.js / NestJS
- jQuery / AJAX (basic / legacy support)
Good to Have
- Redis, Swagger/OpenAPI
- Docker, CI/CD (GitHub Actions/Jenkins)
- Cloud exposure (AWS/Azure/GCP)
Qualification
BE / BTech / MCA / MSc IT / BSc IT with 2–5 years relevant experience.
CTC: As per industry std.
The brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers.
- Coordinating with Supplier to discuss and resolving product quality issues raised by customers.
- Updating customers in a timely fashion regarding the status of quality issues or any requests.
- Participating in product quality planning and control process based on customer’s specifications and requirements.
- Managing escalations to suppliers on product quality, Root cause, action
- Preparing and updating all necessary quality reports as required by customers.
Desired Candidate Profile
What you need to have:- Experience in handling customer complaints
- knowledge of DOA, FFR, RCA & Supplier escalation, Excel report
- Communication skills, problem solving attitude
- Client facing experience
- Product Quality management
- Escalation and complaint management
Follow Cutshort