Telecaller - Loan Collection / Recovery

• Overall Synopsis (Skills to focus) 
• Brush up your skills in Photoshop & Illustrator
• Illustrator tools - Pen tool, Gradient, Pathfinder, Blending modes, type on a path, rotate and reflect, mesh tool, selection tool, etc.
• Photoshop tools – change the color of the background, remove a selection, pen tool etc. 
• Make sure to revise to recreate curves, and nodes smoothly while doing vectorization.
• Try making some logo designs, and work on the curves & texture.

This is FULL TIME WFH NIGHT SHIFT role.

If interested kindly share your updated cv at 82008 31681

Key Responsibilities:

• Develop and execute a strategic vision for customer support, aligned with company goals and customer-centric values.
• Lead, mentor, and grow a high-performing customer support team, fostering a culture of excellence and empathy.
• Establish and track key performance indicators (KPIs) to measure support team efficiency, response time, and customer satisfaction.
• Implement scalable processes, tools, and systems to handle support inquiries across multiple channels (email, chat, phone, social media).
• Collaborate closely with product and engineering teams to identify and resolve product-related issues and advocate for customer-centric improvements.
• Create and maintain a knowledge base, FAQs, and self-service resources to empower customers and reduce support ticket volume.
• Analyze support trends and customer feedback to inform product development and enhance the overall customer experience.
• Manage escalations and ensure timely and effective resolution of complex customer issues.
• Drive initiatives to improve customer retention, engagement, and loyalty through exceptional service.

Role - Lead- Backend Engineering

Work Mode- Hybrid

Location- Thane, Mumbai.

About the Company: 

Ventura is an omnichannel trading and investment platform with a network of branches, sub-brokers and Digital Channels. Founded in 1994, the company is now entering the next phase of growth by pivoting to a digital-first approach and strengthening its direct-to-consumer franchise. The company has now carved out a separate fintech vertical tasked with digital transformation using cutting-edge technology and bringing in fresh talent. 

Job Description: 

We are looking for a Backend Engineering lead whose highly talented individuals come from diverse backgrounds and are looking to solve real client problems at scale. We are looking for passionate techies with skills primarily around AWS and the latest tech stack who are aspiring for a fast-track career.

Join us if you like to:

· Build out a next-gen fintech product from ground 0

· Opportunity to influence the design of the product

· Flexible and Hybrid work environment running out of Slack

· Flat org structure

· Stay up-to-date on industry trends and emerging technologies

We’ll need you to bring:

· Bachelor's degree in Engineering or Master's degree in CS/ IT.

· 7+ years of experience 

· Clean coding skills around C++/Python/NodeJS/Go.

· Knowledge of Redis.

· Experienced in SQL with Postgres and Good to have Influx DB.

· Knowledge of NGINX or any other API gateway.

· Strong AWS skills, techies with certifications from AWS are particularly encouraged to apply - AWS API Gateway, Route53, Lambda, EC2, RDS, SQS, CloudWatch, Cognito, QuickSight

Demonstratable experience around writing testable code, working with git, doing peer-level code review, daily standups, and generally championing software excellence

*forward your resume to (ambikadotj@semperfidotcodotin)(dot - .)

) 2+yrs of strong experience in Java/J2EE technologies (Core Java, Spring, Springboot, Hibernate, 

JPA, Microservices)  

*) Experience with working on Java 8.0 and its emerging road map for 11  

*) Hands on experience in Springboot and good knowledge of MySQL, MongoDB  

*) Hands on experience in working with Angular 6 and above. Experience working with product 

management and UI/UX designers having knowledge of advanced Javascript, JQuery  

*) Working knowledge on components, modules, data/event bindings, templates, using and creating 

directives, writing routes, services, forms and models  

*) Solid understanding of the full frontend and backend development life cycle  

*) Strong experience in Spring Framework (Spring MVC, Spring security, Spring data, OAuth)  

*) Experience with Webservices (SOAP and REST) and API integration. Good knowledge of JSON and 

Swagger and Postman is required  

*) Experience with web application servers like Tomcat, Jetty, JBoss. Knowledge of Kafka with MQTT 

would be an added advantage  

*) Experience with TDD, code testability standards, JUnit  

*) Experience in managing configurations and deploying and hosting applications in AWS  

*) Experience with DevOps tools like Git, Maven, SourceTree, Jenkins, Docker and CICD model of 

development   

Must-Have Technology Skills:

• OOP Concept, Java 8+, Spring Boot, API development, Agile Scrum knowledge, Strong Databases design concepts of RDBMS, and capable of writing and optimizing complex queries.
  Good understanding of any Database tool e.g. Postgres, MySQL, etc.,
• DevOps basic knowledge e.g. implementation of logging in the code, Application Performance Management.
• Basic API & Application security, and Basics of tuning application performance.
• Basic Understanding of DevOps concepts e.g. CI & CD, Deployment lifecycle, Basic understanding of unit testing concepts e.g. TDD (test-driven development).
• A basic understanding of Microservices patterns
• A basic understanding of Java scripting.
• Good understanding of UI Frameworks like Angular 8+

Must-Have Soft Skills:

• Verbal & Written English communication, Good Problem-solving skills,
• Good Planning skills,
• Team Player,
• Good leadership skills
• Good written and verbal communication

Job Description

• Good experience as a full-stack developer in DB-centric applications and should be able to write and optimize complex database queries
• Requirement gathering & understanding, effort estimation, technical design, project planning, and monitoring in an Agile environment.
• Work proactively & independently to address project requirements, and articulate issues/challenges with enough lead time to address project delivery risks.
• Providing expertise in technical analysis and solving technical issues during project delivery.
• Customer interfacing - understand customer requirements, and propose technical solutions.
• Full Software Development Lifecycle (Agile).
• Code reviews, test case reviews and ensure code developed meets the requirements.
• Component Design/ Coding/ Unit Testing/ Debugging / Test Driven Development / Continuous Integration.
• Carry out adaptive changes necessitated by changes in Business Requirements and Technology

- Writing clear, maintainable and testable code.

- Experience with Git

- Experience in Cross-platform mobile app development using Flutter. Prior experience developing with Flutter is a plus.

- Experience developing with Dart, whether with Flutter and/or for the web, is required.

- Additionally, deep experience contributing to and managing high-scale production mobile apps is desired.

- Expertise in Android development is preferred.

- Minimum of 2-3 years full-time mobile development experience (Android or iOS or cross-platform).

- Strong system design and architecture skills - specifically for android.

- Curiosity to tinker around, explore new paradigms and strong zest for continuous improvement.

- E2E App development and/or experience of developing SDKs is good to have.

- Experience launching and managing Production mobile apps.

- Experience authoring, testing, and deploying code mission-critical applications.

- Debugging mobile apps using simulators and related tooling.

- Developing and releasing complex, data-driven map based apps using Native as the primary application framework.

- Persisting data for offline-first apps using flutter Developing reusable UI Components or libraries.

- Networking and integrating third-party APIs using Flutter.

- Experience developing integrations with common APIs (e.g., Firebase, Twitter, Instagram, Stripe, Youtube, Google etc.)

- Knowledge of Data Structure and Algorithms.

- Knowledge of OOPs principles.

- Working understanding of Relational NoSQL Databases

- Mindset to take up project individually.

- Experience working in an agile development process.

• Implement responsible web design principles to ensure that our company website renders well across multiple devices
• Design a framework for creating user apps that grows with the needs of the company
• Monitor website performance, watch for traffic drops related to site usability problems and rectify the issues
• Review app and feature coding and plan future website upgrades with the development team
• Assist in the development of applications and features that will be put on the website and in internal functions as well.
• Ensuring user experience determines design choices.
• Developing features to enhance the user experience.
• Striking a balance between functional and aesthetic design.
• Ensuring web design is optimized for smartphones.
• Building reusable code for future use.
• Optimizing web pages for maximum speed and scalability.
• Utilizing a variety of markup languages to write web pages.
• Maintaining brand consistency throughout the design

About the role:

As a product engineer I/II, you will be responsible for continuous improvement of Cashfree experience for all our customers and end- users. You will dream big but identify and take small steps towards achieving that goal. You will receive great feedbacks at every step of the development cycle from your peers to our customers and end- users.

You may be working on architecting the money disbursement flow or creating most- friendly interface for consumer payment. All our engineers identify as generalist and building products that are useful and delightful are core to our engineering culture.

You're more than a coder. You wil be part of entire product process, from conceptualizing till post- launch evaluation. You should have deep empathy for the users to minimize the gap between what we build and what they need. Have sound judgement to balance between code writing speed and it's maintainability. Knowledge of variety of server- side/ frontend frameworks is desirable but not compulsory