Telecaller - Loan Collection / Recovery

EXCITED ABOUT YOUR TASKS?

• Manage end-to-end service delivery for multiple clients, ensuring quality, efficiency, and adherence to SLAs.
• Act as the single point of contact for client communication related to service delivery performance and improvements.
• Monitor service performance metrics and initiate corrective and preventive actions to address service issues.
• Drive continual service improvement initiatives and process optimizations.
• Collaborate with cross-functional teams, including project managers, technical teams, and support staff.
• Ensure smooth onboarding and transition of new projects and services.
• Conduct regular service reviews with internal stakeholders and clients.
• Handle escalations effectively and ensure timely resolution.
• Maintain and enhance client satisfaction by fostering strong relationships and ensuring proactive communication.
• Prepare and present reports on service performance, risk mitigation, and improvements.
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WHAT WILL YOU NEED TO SUCCEED?

• MBA in Marketing/management or a related field. 
• Minimum of 5 years of experience in IT service delivery or customer success roles in a service-based environment.
• Excellent problem-solving, stakeholder management, and communication skills.
• Experience managing service teams and delivering services across various technologies or domains.
• Ability to manage multiple projects and clients simultaneously.
• Proven track record of improving client satisfaction and operational efficiency.
•  Familiarity with CRM tools and customer success platforms is a plus.
• Ability to think critically and address client concerns efficiently.

Key Responsibilities:

1. Software Development:

- Design, develop, and maintain robust, scalable, and high-performance applications using the .NET framework.

- Implement and test software components to meet project requirements.

- Collaborate with other team members to understand business needs and translate them into technical specifications.

2. Review and Optimization:

- Conduct code reviews to ensure code quality, best practices, and adherence to coding standards.

- Identify and implement performance optimizations to enhance the overall efficiency of the applications.

3. Troubleshooting and Debugging:

- Investigate and resolve software defects and issues in a timely manner.

- Perform debugging and troubleshooting activities to identify and fix software bugs.

4. Documentation:

- Create and maintain technical documentation for software components, processes, and procedures.

- Provide clear and comprehensive documentation to assist other team members and stakeholders.

5. Collaboration:

- Work closely with cross-functional teams, including product managers, designers, and QA engineers, to deliver high-quality software solutions.

- Participate in Agile/Scrum development processes and contribute to sprint planning, daily stand-ups, and retrospectives.

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or related field.

- Proven experience as a .NET Developer or Software Developer.

- Strong proficiency in C# and the .NET framework.

- Experience with ASP.NET MVC, Web API, and other relevant technologies.

- Knowledge of front-end technologies such as HTML, CSS, and JavaScript.

- Familiarity with database systems, particularly SQL Server.

- Understanding of software development best practices, design patterns, and architecture.

- Excellent problem-solving and debugging skills.

- Strong communication and collaboration skills.

Preferred Skills:

- Experience with cloud platforms, such as Azure or AWS.

- Knowledge of DevOps practices and tools.

- Familiarity with containerization and orchestration technologies (Docker, Kubernetes).

- Experience with agile development methodologies.

Benefits:

- Competitive salary

- 5 days working

- Professional development opportunities

- Flexible work schedule

About TrueFan

TrueFan is a celebrity-fan experience platform that enables fans to connect with their favorite celebrities. The business runs on a mobile application where fans compete in an online quiz contest designed on the life of their favorite celebrity (their movies, trivia, facts, etc.) and the winners get a personalized video message from them. The idea is to provide millions of fans an opportunity to fulfill their lifelong dream of interacting with their favorite celebrity while keeping it simple, passion oriented, and engaging for them.

TrueFan is founded by ex-IIT-SRCC alumni and is backed by marquee investors including Ronnie Screwvala, Mayfield Fund, and Saama Capital.

For more details: visit https://www.truefan.in/" target="_blank">https://www.truefan.in/

Job Description

We are looking for a React Lead interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as leading and coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Responsibilities

• Build pixel-perfect, buttery-smooth UIs across both mobile platforms.
• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Reach out to the open source community to encourage and help implement mission-critical software fixes -React Native moves fast and often breaks things.
• Maintain code and write automated tests to ensure the product is of the highest quality.
• Transition existing React web apps to React Native.

What does the core role include?

• Leading a team of Developers to discuss user interface ideas and applications.
• Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance
• Designing stateless components in React Native
• Contributing in all phases of the development lifecycle
• Working with the developers to create and maintain a robust framework to support the apps
• Working with the developers to build the interface with a focus on usability features

What else can you expect in the role?

• Prepare and produce releases of software components
• Optimizing performance for the apps
• Problem-solving skills, analytical mind, and positive attitude
• Ability to think from end users perspective and focused on improving the overall product experience.
• Deliver across the entire app life cycle concept, design, build, deploy, test, release to app stores and support

What can fetch you brownie points?

• Hands on experience with React Native is required
• Hands-on experience in React Native APIs, ReactJS, Javascript, ECMAScript (OOJS) and JSX.
• Strong understanding of JavaScript ecosystem
• Hands on experience on Android in creating Hybrid / Native applications
• Demonstrable UI/UX experience on a large-scale app.
• Thorough understanding of React Native development tools like IDEs (Nuclide, Atom, Sublime Text, or Visual
• Good knowledge of JS frameworks like ReactJS is a plus.

Desired Skills and Experience

Hybrid Apps,React Native, Native iOS and Android Architecture understanding.

Visit Us - https://www.truefan.in/" target="_blank">https://www.truefan.in/

Aphro ECS  is looking to hire a talented PHP/ Laravel Developer to manage our back-end services and ensure a seamless interchange of data between the server and our users. As a PHP developer, you will be responsible for developing and coding all server-side logic. You will also be required to maintain the central database and respond to requests from front-end developers.

To ensure success as a PHP developer, you should have in-depth knowledge of object-oriented PHP programming, an understanding of MVC designs, and working knowledge of front-end technologies including HTML5, JavaScript, and CSS3. Ultimately, a top-level PHP Developer can design and build efficient PHP modules while seamlessly integrating front-end technologies.

Responsibilities:

• Conducting analysis of website and application requirements.
• Writing back-end code and building efficient PHP modules.
• Work on improving database schema.
• Troubleshooting application and code issues.
• Should be comfortable working with legacy codebase.
• Should be able to identify and fix performance bottlenecks.
• Finalizing back-end features and testing web applications.
• Updating and altering application features to enhance performance.

• A minimum of 3 years of work experience in software quality assurance
• Solid experience in any of the programming languages such as Java, Python, JS, etc
• Experience working with Selenium automation testing, Jmeter, etc
• Strong knowledge of software QA methodologies, tools, and process
• Experience in writing clear, concise, and comprehensive test plans and test cases
• Hands-on experience with both white box and black box testing
• Solid experience in automation tools for unit, functional, API, UI, performance, and/or security testing
• Experience working in an Agile/Scrum development process
• Salesforce Testing, Certifications, and JIRA knowledge will be an advantage
• Hands-on experience in framework creation is preferable
• Experience in Git is mandatory

Roles and Responsibilities:

• Reviewing requirement documents, specifications to provide timely and meaningful feedback
• Creating detailed, comprehensive, and well-structured test plans and test cases
• Estimating, prioritizing, planning, and coordinating quality testing activities
• Designing and implementing tests, debugging and defining corrective actions
• Identify, record, document thoroughly, and track bugs
• Perform different levels of testing such as regression testing, sanity testing, smoke testing, etc
• Liaise with internal teams (e.g. developers and product owners) to identify system requirements, debug results
• Track quality assurance metrics
• Stay up to date with new testing tools and test strategies
• Managing and supporting the QA team
• Responsible for the deliverables of the QA team
• Reviewing test scenarios, test cases from the QA team

• 6+ years of experience working with MongoDB or other NoSQL databases.
• Maintain and configure MongoDB (developer)
• Keep clear documentation of the database setup and architecture.
• Backup and Disaster Recovery management.
• Adept with all the best practices and design patterns in MongoDB for designing document schemas.
• Good grasp of MongoDB’s aggregation framework.
• Ensure that the databases achieve maximum performance and availability.
• Design indexing strategies.
• Configure, monitor, and deploy replica sets.
• Should have experience with MongoDB Atlas.
• Should have minimum experience with development and performance tuning.
• Create roles and users and set their permissions.
• Excellent written, verbal communication skills and critical thinking skills