Telecaller - Loan Collection / Recovery

Role Objective

The Business Development Team is responsible for acquiring enrollments by engaging with prospective learners from first contact through enrollment. The role focuses on converting intent into action, building a sustainable enrollment funnel, and expanding reach through both inbound and self-generated leads.  

Roles and responsibilities

1. Own all inbound inquiries across calls, email, WhatsApp, chat, and web forms, ensuring timely response and consistent follow-through until enrollment or clear closure.
2. Engage prospects in structured discovery conversations to understand their goals, background, readiness to enroll, and decision-making constraints.
3. Lead sales discussions with clarity and purpose, guiding prospects toward informed and timely enrollment decisions.
4. Present program offerings transparently and confidently, covering structure, duration, fees, certification value, learning outcomes, and expectations.
5. Connect learner needs with relevant program benefits, clearly explaining how the offering aligns with their academic, professional, or career goals.
6. Address questions and concerns around pricing, workload, credibility, timelines, and outcomes with honesty, data, and confidence.
7. Drive enrollments using clear next steps, timely follow-ups, and well-defined closure conversations.
8. Build and manage a strong enrollment funnel, ensuring every lead is actively progressed, reviewed, or intentionally closed.
9. Maintain discipline within the pipeline by documenting interactions, tracking next actions, and avoiding stagnant or unworked leads.
10. Proactively generate leads through LinkedIn outreach, referrals, professional networks, and personal prospecting efforts.
11. Follow up consistently and thoughtfully to keep prospects engaged until they enroll, opt out, or move into long-term re-engagement cycles.
12. Take ownership of assigned enrollment targets, regularly reviewing performance and adjusting outreach strategies to stay on track.
13. Maintain accurate and up-to-date records in CRM systems, ensuring visibility into lead status, conversations, and outcomes.
14. Identify early signs of drop-off and attempt revival before leads age out of the active funnel.
15. Adhere to ethical communication practices when providing information about programs.
16. Follow responsible marketing practices by aligning all interactions with data privacy norms, respectful communication standards, and culturally sensitive messaging across regions.
17. Work closely with the Admissions, IT, Data, and Academic teams to ensure enrolled learners experience a smooth handover, complete documentation, and a seamless onboarding journey.
18. Share insights, concerns, and patterns observed in learner conversations with Marketing and internal teams to continuously improve messaging, targeting, and program positioning.

About the Role

We’re looking for an Elixir Developer who is passionate about building scalable, high performance backend systems. You’ll work closely with our engineering team to design, develop, and maintain reliable applications that power mission-critical systems.

Key Responsibilities

• Develop and maintain backend services using Elixir and Phoenix framework.

• Build scalable, fault-tolerant, and distributed systems.

• Integrate APIs, databases, and message queues for real-time applications.

• Optimize system performance and ensure low latency and high throughput.

• Collaborate with frontend, DevOps, and product teams to deliver seamless solutions.

• Write clean, maintainable, and testable code with proper documentation.

• Participate in code reviews, architectural discussions, and deployment automation.

Required Skills & Experience

• 2–4 years of hands-on experience in Elixir (or strong functional programming background).

• Experience with Phoenix, Ecto, and RESTful API development.

• Solid understanding of OTP (Open Telecom Platform) concepts like GenServer, Supervisors, etc.

• Proficiency in PostgreSQL, Redis, or similar databases.

• Familiarity with Docker, Kubernetes, or cloud platforms (AWS/GCP/Azure).

• Understanding of CI/CD pipelines, version control (Git), and agile development.

Good to Have

• Experience with microservices architecture or real-time data systems.

• Knowledge of GraphQL, LiveView, or PubSub.

• Exposure to performance profiling, observability, or monitoring tools.

Why Join Us?

• Work with a team that expects and delivers excellence.

• A culture where risk-taking is rewarded, and complacency is not.

• Limitless opportunities for growth—if you can handle the pace.

• A place where learning is currency, and outperformance is the only metric that matters.

• The opportunity to build systems that move markets, execute trades in microseconds, and redefine

fintech.

Responsibility:

• Lead the planning and execution of the product roadmap, aligning with the overall business objectives
• Define and prioritize product features based on customer feedback, data analysis, marketing demands and
• domain requirements.
• Drive the product development process, from ideation through release, ensuring timely delivery and high-
• quality outcomes
• Collaborate closely with engineering, marketing, and sales, to drive successful launch, development, and
• advancement of B2B products
• Establish and maintain strong relationships with key stakeholders, including customers, to gather insights
• and ensure product satisfaction
• Provide clear and concise communication of product vision, goals, and progress to both internal teams and
• external stakeholders
• Conduct market research to identify trends, customer needs, and competitive landscape, informing product
• strategy and decision-making
• Monitor product performance through metrics, iterating on the product strategy as needed to achieve
• business objectives
• Mentor junior product managers in terms of general learning and product/feature-specific guidance
• Be responsible for feature validation, both in terms of quality and user satisfaction.
• Requirements:
• 5-8 years of relevant experience in software product management
• At least 3 years of complex B2B software product management experience
• Analytical mindset with a willingness to go deep into problem-solving
• Being data-driven is essential; inclined to use data to validate assumptions and business assertions
• Strong technical understanding of the software development process and general design constructs
• Impeccable collaboration and communication skills
• Bias for action: Default setting is to take action to move the product forward and improve customer
• experience
• Empathetic: Can deeply embed in the customer perspective and translate their needs to crisp, detailed and
• actionable product requirements
• Thrives in a complex, ambiguous, and fast-paced environment, driving agile experimentation
• Understanding of the US healthcare industry is a big plus
• Prior start-up experience is a plus 

We're seeking a skilled Front-end Lead Engineer to lead an ongoing production-ready enterprise project and contribute to code while leading the frontend team. If you're adept at creating user-friendly products and eager to work with cutting-edge tech in a growing company, we want to hear from you. We value an entrepreneurial mindset and passion for technology in our team members.

Experience: 5+ Year

Working Time: 12.30 PM to 9.30 PM

• Collaborate closely with cross-functional teams, including design, engineering & QA, to deliver high-quality solutions.
• Participate in planning and decision-making processes related to technical architecture, design, and implementation.
• Lead and mentor the Front-end (FE) team, providing technical guidance, coaching, and support.
• Oversee the deployment of frontend applications, coordinating with teams as necessary.
• Drive agile development practices within the FE team, ensuring efficient project delivery.

Requirements

• Bachelor's degree in Computer Science or related field.
• Minimum of 3 years of experience in leading the front-end development team.
• Proven experience in frontend development, with expertise in ReactJS, NextJS, MaterialUI, and React Query.
• Proficient in TypeScript development, skilled in building type-safe applications and leveraging TypeScript configurations for enhanced development efficiency.
• Proven leadership skills, with the ability to lead and mentor a diverse team.
• Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams.

Benefits

• Gain real-world experience in corporate functioning.
• Learn to collaborate with diverse teams and meet deadlines in a professional environment.
• Access various learning and development programs to explore your passion.
• Work in a fast-paced, rapidly expanding tech team undergoing a revamp, with exposure to advanced technology and tools relevant to your role

• Familiarize yourself with all services offered by our company.
• Excellent written and verbal communication.
• Experience with Using portal Upwork, PPH, Freelance
• Candidate from IT Background, Good knowledge. of IT Technologies. (WordPress, PHP, Shopify)
• Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department.
• Attending networking activities to research and connect with prospective clients.
• Maintaining meaningful relationships with existing clients to ensure that they are retained.
• Crafting business proposals and contracts to draw in more revenue from clients.

HRBP

1. Advise managers on organizational policy matters and recommend needed changes.
2. Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of the organization's HR policies and practices.
3. Conduct exit interviews to identify reasons for employee separation.
4. Maintain records and compile statistical reports concerning HR-related data such as hires, transfers, performance appraisals, and absenteeism rates.
5. Administer disciplinary procedures.
6. Plan and conduct new employee orientation and induction programs to foster a positive attitude toward organizational objectives.
7. Plan, direct, supervise, and coordinate work activities of subordinates and employee relations.
8. Provide current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits.
9. Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
10. Administer employee recognition awards.
11. Plan, organize, direct and coordinate the training activities of the organization.
12. Responsible for the successful implementation, monitoring and coordinating of all the activities regarding HR Software.
13. Preparation and maintenance of MIS related to Attrition.
14. Administer performance management systems and recreation programs.

Roles and Responsibilities

• Design and implement components of our web application, and admin panel
• Build a robust, lightweight, and high-performance client-side app
• Translating designs and wireframes into high quality code
• Write documentation and guides for web app & admin panel

Key Qualifications

• Expertise in ReactJS/Redux
• Working knowledge of TypeScript or Flow is a plus
• PURE experience of 1.5 Years and more in Frontend Development
• Expert-level knowledge of developing, shipping, and maintaining Javascript applications
• Knowledge of general software design patterns
• Deep understanding of Javascript
• Up-to-date on the latest build tools, and libraries such as ES6, Webpack, Babel
• Proficient in Javascript with strong object-oriented design skills
• Able to work independently and drive results