Sr. Product Manager

Role Overview

We are looking for an Engineering Manager who thrives in a fast-paced startup environment, is hands-on with development, and can lead our engineering team to build and scale robust, high-performing systems. You will drive architectural decisions, mentor a team of talented engineers, and collaborate closely with product, design, and business teams to execute our ambitious roadmap. You will be at the forefront of scaling our infrastructure to support billions of messages, ensuring real-time engagement for businesses at scale.

Key Responsibilities

• Technical Leadership: Own the engineering roadmap, ensuring scalability, reliability, and performance of our systems.
• Hands-on Development: Dive into the code when necessary, set high coding standards, and lead by example.
• Team Management: Lead, mentor, and scale a high-performing engineering team, fostering a strong culture of ownership and innovation.
• System Scalability: Architect and optimize scalable and resilient backend & frontend systems handling millions of messages per day.
• High Availability & Performance: Design systems that can handle billions of API calls and ensure minimal downtime.
• Agile Execution: Drive sprint planning, prioritization, and timely delivery of features in an agile development environment.
• Collaboration: Work closely with product, design, and business teams to align engineering efforts with company goals.
• DevOps & Security: Ensure best practices for CI/CD, cloud infrastructure (AWS/GCP), and security compliance.
• Tech Stack Evolution: Stay ahead of emerging technologies and drive innovation in AiSensy’s architecture.

What You Bring

• 8+ years of experience in software development, with at least 2 years in a leadership/managerial role.
• Expertise in modern tech stacks – Proficiency in MERN (MongoDB, Express, React, Node.js) stack or similar.
• Strong knowledge of cloud platforms (AWS) and microservices architecture.
• Proven experience in scaling high-traffic, distributed systems handling billions of messages per month.
• Hands-on experience with Docker, Kubernetes, and CI/CD pipelines.
• Strong problem-solving skills and an ability to hustle in a fast-paced startup environment.
• Excellent communication skills and a data-driven decision-making approach.
• Passion for building great products, coaching engineers, and driving tech excellence.

What We Offer

• Competitive Compensation & Benefits aligned with your experience and the impact you bring.
• Opportunity for Growth in a rapidly expanding B2B SaaS company.
• Cutting-Edge Technology & Projects in the WhatsApp Business API and Click to WhatsApp Ads space.
• Collaborative Work Environment that fosters innovation, learning, and career development.
• Flexible & Inclusive Culture, where every team member has a voice and the chance to make a significant impact.

• Be responsible for the research, design, development, and deployment of all products and platforms
• Proficient full stack web developer with experience in building large-scale applications.
• Ensure that the platform remains secure, scalable, sustainable.
• Set the bar for the quality of code, software engineering practices, communication skills, dealing with complexity and ambiguity.
• Hire all technical roles

About us:

Arista Networks was founded to pioneer and deliver software driven cloud networking solutions for large datacenter storage and computing environments. Arista's award-winning platforms, ranging in Ethernet speeds from 10 to 400 gigabits per second, redefine scalability, agility and resilience. Arista has shipped more than 20 million cloud networking ports worldwide with CloudVision and EOS, an advanced network operating system. Committed to open standards, Arista is a founding member of the 25/50GbE consortium. Arista Networks products are available worldwide directly and through partners.

About the job

Arista Networks is looking for world-class software engineers to join our Extensible Operating System (EOS) software development team.As a core member of the EOS team, you will be part of a fast-paced,high caliber team-building features to run the world's largest data center networks.Your software will be a key component of Arista's EOS, Arista's unique, Linux-based network operating system that runs on all of Arista's data center networking products.

The EOS team is responsible for all aspects of the development and delivery of software meant to run on the various Arista switches.You will work with your fellow engineers and members of the marketing team to gather and understand the functional and technical requirements for upcoming projects.You will help write functional specifications, design specifications, test plans, and the code to bring all of these to life.You will also work with customers to triage and fix problems in their networks. Internally, you will develop automated tests for your software, monitor the execution of those tests, and triage and fix problems found by your tests.At Arista, you will own your projects from definition to deployment, and you will be responsible for the quality of everything you deliver.

This role demands strong and broad software engineering fundamentals, and a good understanding of networking including capabilities like L2, L3, and fundamentals of commercial switching HW.Your role will not be limited to a single aspect of EOS at Arista, but cover all aspects of EOS.

Responsibilities:

• Write functional specifications and design specifications for features related to forwarding traffic on the internet and cloud data centers.
• Independently implement solutions to small-sized problems in our EOS software, using the C, C++, and python programming languages.
• Write test plan specifications for small-sized features in EOS, and implement automated test programs to execute the cases described in the test plan.
• Debug problems found by our automated test programs and fix the problems.
• Work on a team implementing, testing, and debugging solutions to larger routing protocol problems.
• Work with Customer Support Engineers to analyze problems in customer networks and provide fixes for those problems when needed in the form of new software releases or software patches.
• Work with the System Test Engineers to analyze problems found in their tests and provide fixes for those problems.
• Mentor new and junior engineers to bring them up to speed in Arista’s software development environment.
• Review and contribute to the specifications and implementations written by other team members.
• Help to create a schedule for the implementation and debugging tasks, update that schedule weekly, and report it to the project lead.

Qualifications:

• BS Computer Science/Electrical Engineering/Computer Engineering 3-10 years experience, or MS Computer Science/Electrical Engineering/Computer Engineering + 5 years experience, Ph.D. in Computer Science/Electrical Engineering/Computer Engineering, or equivalent work experience.
• Knowledge of C, C++, and/or python.
• Knowledge of UNIX or Linux.
• Understanding of L2/L3 networking including at least one of the following areas is desirable:

1. IP routing protocols, such as RIP, OSPF, BGP, IS-IS, or PIM.
2. Layer 2 features such as 802.1d bridging, the 802.1d Spanning Tree Protocol, the 802.1ax Link Aggregation Control Protocol, the 802.1AB Link Layer Discovery Protocol, or RFC 1812 IP routing.

• Ability to utilize, test, and debug packet forwarding engine and a hardware component’s vendor provided software libraries in your solutions.
• Infrastructure functions related to distributed systems such as messaging, signalling, databases, and command line interface techniques.
• Hands on experience in the design and development of ethernet bridging or routing related software or distributed systems software is desirable.
• Hands on experience with enterprise or service provider class Ethernet switch/router system software development, or significant PhD level research in the area of network routing and packet forwarding.
• Applied understanding of software engineering principles.
• Strong problem solving and software troubleshooting skills.
• Ability to design a solution to a small-sized problem, and implement that solution without outside help.Able to work on a small team solving a medium-sized problem with limited oversight.

Resources:

• Arista's Approach to Software with Ken Duda (CTO): https://youtu.be/TU8yNh5JCyw
• Additional information and resources can be found at https://www.arista.com/en/

Ø Responsibilities

·                 Investigating user experience design requirements for our suite of digital assets.

·                 Developing and conceptualizing a comprehensive UI/UX design strategy for the brand.

·                 Producing high-quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes.

·                 Designing UI elements and tools such as navigation menus, search boxes, tabs, and widgets for our digital assets.

·                 Testing UI elements such as CTAs, banners, page layouts, page designs, page flows, and target links for landing pages.

·                 Providing advice and guidance on the implementation of UX research methodologies and testing activities in order to analyze and predict user behavior.

·                 Adhering to style standards on typography and graphic design.

Ø Requirements

·        Degree in UI/UX design experience for digital products or services.

·        A portfolio of professional UI/UX design work for both web and mobile platforms.

·        Working knowledge of the following technologies and software: Sketch, InVision, Visio, HTML, CSS (SCSS), iOS, Android, Design Systems, and Adobe Creative Suite.

·        A team player but can work independently too.

·        Excellent written and verbal communication skills.

What you need to have:

GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.

What Makes You The Right Fit :

• Engineering Degree
• 0-2 years experience in customer support or success roles.
• Must be able to work in the US time zone (US and Latin America markets)
• Ability to communicate with customers by email, chat, and phone.
• Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships
• Customer-focused attitude.
• Willingness to work in a Startup.

Your Primary Responsibilities :

• You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
• Onboard new customers and help them digitalise their workflows in our software.
• Conducting training sessions for Users to ensure the right understanding of the Product
• Keeping a track of the Product adoption.
• Maintain a profitable relationship with the clients.
• Play a key role in sharing the voice of users with the rest of the team.
• Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
• Work closely with the Quality Assurance team.
• Identify and report bugs & customer requests using JIRA.
• Owner of the Self-Help knowledgebase of GaragePlug.

Performance Parameters :

• Renewals
• Upsell, Revenue generation
• Prevention of Churn
• Maintain NPS Score
• Support Response Time

Perks for you :

• Work in fast globally growing Start-Up
• Work with industry experts
• Opportunity for international travel

Location : Bangalore.

Apply through this link
https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america" target="_blank">https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america

Preferred Experience & Expertise:

• Bachelor’s degree in the fields of Computer Science, Information Technology, Mathematics, Statistics, or any UX related subjectssuch as digital design/media, digital marketing, graphic design, media technology, and web design. Relevant experience of at least 2 years in lieu of above if from a different stream of education.

• Well-versed in and 2+ years of hands-on demonstrable experience with UX Research and UX Design

• Hands-on development experience in tools like Adobe XD, Photoshop, Illustrator, or any relevant tools.

• 2+ years of hands-on development experience in one or more libraries, frameworks, & technologies such as React JS, HTML5, CSS3, D3, Ant Design, Vis.js, Chart.js, etc.; extra points if you can demonstrate your knowledge with working examples.

• 2+ years of hands-on development experience in JavaScript & TypeScript.

• Familiarity with the domains of

▪ Data Management & Governance

▪ Business Process & Workflow Management

▪ Cloud Computing Infrastructure & Platforms (AWS/Google Cloud/Azure)

• Ability to understand software product vision, objectives, capabilities, and features; and translate into digital experiences

• Artistic eye for design with ability to think creatively

• Accuracy, attention to detail and mastery of information, navigation, and visual design

• Mathematical & statistical aptitude and strong problem-solving skills to determine experiential solutions to UX/UI challenges in the domains of visual data modeling, visual workflow modeling, data browsing, data editing, statistics driven charting, graphs, etc.

• An understanding of the latest trends in UX and self-development skills to keep up to date with such fastchanging trends

• Excellent interpersonal and communication skills to communicate ideas to developers

• Multi-tasking and time management skills, with the ability to prioritize tasks

• Ability to work both independently and in a team

• Professional approach to time, costs, and deadline

• Experience in Java Programming with Selenium and Mobile Application (Appium).
• Experience in designing developing data quality automation and executing test plans.
• Experience in CI/CD and developing Test Automation Tools for Data Quality Assessment.