Senior Product Manager

Profile:

·      Head the product management for the 3rd party products including Smallcase, Mutual Funds, IPO, Insurance, Loan, Credit cards, Bank accounts, Gold, Bonds, etc.

·      Lead a team of 7-10 Product Managers

·      Responsible for revenue, market share, vol. of these products from 3 channels – online platforms, digital marketing, offline channels

·      Own process and product development for these products

·      Continuous competition tracking

·      Training the various channels on products

·      Coordinating with various teams to ensure timely completion of dependent activities

·      Responsible for timely responding and resolving client queries / complaints

·      Preparing volume/revenue/usage data reports

·      Work closely with; & manage expectations of; multiple stakeholders like Business, Marketing, Compliance, Risk, Design, Technology, Program, and External vendors

·      Single handedly take couple of product features from vision to launch stage

·      Preparing short-term and long-term roadmaps of the products/features

·      Define KPIs and set up benchmarks, to measure the performance of the product

·      The candidate should have an analytical mindset who should be able to use data at ease – in finding hidden patterns and for understanding user behavior

·      We are looking for someone who has deep empathy for the end customer

·      Our candidate is the one who is extremely passionate about making his product a market success – a growth hacking mentality is what we are looking for

·      The candidate should have hands-on experience in owning the complete product cycle – having taken multiple products from ideation to launch stage

·      Past experience in industries like Fin-tech, AI/ML, Health-tech, Food-tech, Content-tech, Edu-tech, Gaming-tech, Social-tech etc. is an add-on but not at all mandatory

Qualification:

·      Min. 3 years of product management experience in owning/growing 3rd party products

·      Awesome communication and relationship building skill

·      Able to solve complex problems in an structured manner

Reporting to: Product Head                                                                           Location: Mumbai

💥 What will you do?

As a Lead Product Designer, you will

• Own the Core  Product, its performance, and shape the direction it needs to evolve in. We are at a stage where we are snowballing across geographies, and a large part of your role would be envisioning and executing the correct product strategy for localized expansion.

• Act as a leader and coach within the Product Design team, collaborating with and mentoring junior designers, hiring new folks, and at the end of it all, craft a culture that you and we can be collectively proud of. 

• Drive cross-functional alignment and use storytelling backed by factual data to build conviction within the team and the organization about the problems we should be solving. 

• Partner closely with cross-functional (product, engineering, and go-to-market) teams to regularly ship experiences that drive our North Star Metrics and solve user pain points.

• Analyze incoming user feedback and make sense of the information to ideate upon possible product and revenue opportunities and contribute towards the product roadmap. 

• Run parallel tracks with the help of junior team members. We follow a breadth-first and depth later approach which almost always keeps us on our feet. 

• Be responsible for seamless execution including last-mile delivery and post-release analysis to decipher the impact of the efforts. 

• Work through design problems from beginning to end: translating business strategy, research insights, and data into ideas that form disruptive new products and features and improving and simplifying existing workflows.

• Own and manage the design system and provide direction to evolve it as and when necessary to keep up with best practices and design trends

• Sketch and prototype ideas to quickly assess the viability and design the workflows and fine-grained details of interactions. We build in close collaboration with customers and boast of a super-engaged user council. So, you will have access to our entire user base to seek any validation all the time.
  
  
  

  🙋 What makes you a great addition to the team? 
  
  

  We have a meritocratic culture, so not meeting any of these pointers below does not affect your candidacy in any negative way. However, in general, it helps to have

  • You use data and research to inform your design decisions and are able to assess the impact of your team’s designs with quantitative and qualitative data.

  • You have Some experience with fast-paced enterprise designs and have led designers to positive outcomes in the past. 

  • You enjoy working on forward-looking projects. Given the early days of the industry, you will get ample opportunities to lead on projects without many solutions to benchmark against.  

  • You have experience partnering with product managers to envision long-term product vision, strategy, and roadmap.  

  • You understand the importance of concrete business metrics product-driven acquisition, customer engagement and retention, onboarding-driven activation, and naturally think along these lines. 

  • You enjoy the process of discovery with customers and bring a strong sense of empathy and a user-centric approach to design.

  • You have an eye for pixel perfection and micro-interactions, and you enjoy coaching folks to achieve outcomes through nudges. 

  • Exposure to Crypto and Blockchain is excellent, but we believe that the domain knowledge can be gathered pretty quickly if you have a learner’s mentality. We boast of a thorough onboarding process that will ensure that you seamlessly transition into the blockchain space irrespective of where you are today. 

What you need to have:

Key Responsibilities:

1.Take ownership of the entire product stack , which includes multiple android applications and backend modules.

2.To enhance each of them while bringing in innovation and latest market trends.

3.Bridge the gap between tech team and non tech team (operations, support, finance etc)

4.create automation and efficiency in the company.

5.Create detailed user stories and product principles via discussions with relevant owners and team.

6.Work with the Project Management team and assign tasks to the 50-member tech team and determine deadlines.

7.Work with UI-UX team to ensure wire framing and visual prototypes are captured as part of story board approval.

8.Drive product launches including working with the operations team to ensure knowledge transfer and training

9.Take deep understanding of Grabs business across all verticals to build a robust product line.

Eligibility:

1.Proven work experience in product management or as an associate product manager

2.Proven track record of managing all aspects of a successful product throughout its lifecycle

3.Proven ability to develop product strategies and effectively communicate recommendations to management

4.Strong problem solving skills and willingness to roll up ones sleeves to get the job

5.Skilled at working effectively with cross functional teams in a matrix organization

6.Excellent written and verbal communication skills

7.Education qualification from premier institute preferred

• Working closely with the Backend Engineering, Mobile & Front-end Engineering, Design, Operations, and Customer Experience teams to deliver world-class customer-obsessed products and features.
• Be the voice of the customer. Develop a deep understanding of our customers and build the best product user experiences on their behalf through market research, experimentation, user testing, and data analysis.
• Research and translate industry problems into solutions through the use of technology and data. Your solutions should create a measurable "impact" on the lives of the consumers.
• Create detailed product requirement documents and user stories with an ability to imagine the user journeys - happy paths, unhappy paths, and edge cases
• Empathize with dozens of personas and use cases, and think user-first.
• Have a data-oriented approach and an eye for numbers, insights, and metrics.
• Define and analyze metrics that inform the success of products.
• Ability to think creatively, deal with ambiguity, and manage fast-paced environments and changing priorities.
• And most essentially, a founder's mindset: is to own initiatives & deliver results.

Desired Candidate Profile

Job Description – Head of Products

Credgenics is India’s first of its kind NPA resolution platform backed by credible investors including Accel Partners and Titan Capital. We work with financial institutions, Banks, NBFCs & Digital lending firms to improve their collections efficiency using technology, automation intelligence and optimal legal routes in order to facilitate the resolution of stressed assets. With all major banks and NBFCs as our clients, our SaaS based collections platform helps them efficiently improve their NPA, geographic reach and customer experience.

About the Role:

Credgenics is seeking a Product Leader to lead the core product team to build seamless, efficient, and delightful experiences for our customers for all the products across all the markets. The Product Leader would also build a robust, scalable, and extendable platform to power the mission to reduce the exponentially growing Non Performing Assets in the Indian Economy by harnessing the power of technology and data driven analytics. Company’s focus is to provide deep insights that improve collection efficiency across delinquent portfolios of ARCs, Banks & NBFCs.

Responsibilities:

• Provide leadership, management, and technical vision to the entire engineering team and the company
• Lead the entire lifecycle of development for key areas of the product. This encompasses everything from researching new products and features and creating detailed specs, triaging bugs, managing the team's workflow, and shipping deliverables on time
• Work closely with our engineering and operational teams to triage bugs and set high-level quarterly milestones
• Draw insights from user research, experiments, and industry trends to set the team strategy and prioritize projects that sustainably grow our customer base and drive adoption of new products
• Set ambitious goals for yourself and our team
• Manage workflow to ship deliverables on time
• Work closely with the engineering, design, marketing, and analytics teams across our global offices to grow our customer base through conversion rate optimization, retention, and re-engagement initiatives
• Lead a team of 10 Product engineers and report directly to the CTO

Requirements and Qualifications:

• Must have an Engineering Degree - B.E/B.Tech
• 8 to 10 years of experience in Product Management with a demonstrated ability to lead technical teams
• Prior experience with a high-growth FinTech/B2B SaaS product or in a growth-focused role is a plus
• Experience managing a team of product engineers
• Proven intuition and skills for designing world-class customer experiences through well-honed user research techniques and mock ups
• Top-notch analytical abilities including some familiarity with SQL
• Measure initiatives quantitatively, and you draw actionable insights to guide decisions
• Creative and have a track record of testing and launching new ideas
• Built and maintained complex back-end systems at scale and have proven intuition for designing robust tools and processes that can adapt quickly and grow

Location:

This role will be based out of New Delhi

We offer an innovative, fast paced, and entrepreneurial work environment where you’ll be at the centre of leading change by leveraging technology and creating boundless impact in the FinTech ecosystem.

Job Title: Product Manager

Location: Remote, Anywhere in India

Remote: Yes

Travel: No

About Us:

Frolick, Inc. is a community food delivery platform for healthy, delicious lunches from Michelin-star chef designed menus at an incredible value. We are reimagining weekday lunch. Unlike takeout with us what you see is what you pay: no ancillary fees or tips! We bring together machine learning, food production, last-mile logistics in a unique way to bring a fresh, chef-prepared meal to your office or home for less than the price of traditional takeout.

Backed by a strategic partnership and investment from one of the largest food-tech companies in the world, we are launching in the DC Metro area this fall and in a dozen cities next year.

The Opportunity:

As Product Manager you will be responsible for the product planning, development and execution throughout the Frolick’s lifecycle. This will include: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing and support to ensure KPI and OKR goals are met. 

Your role will be integral in articulating what success looks like by identifying our customer needs and ensuring that the product supports Frolick’s overall strategy and goals while collaborating with a team to turn that vision into action. As an early team member, you will get an unique opportunity to be in the driving seat of a high-growth startup and define its success story.

Your Responsibilities:

• Oversee and own the overall product development and delivery. This includes product's vision, strategy, and roadmap and identify big initiatives Frolick should make to drive user growth and engagement
• Create detailed product business requirements documents, user stories and functional specifications and synthesize key results that define the success of our products
• Incorporate market analysis, customer research and usability findings into requirements
• Collaborate with cross-functional stakeholders to understand goals and pain points, gather requirements and understand internal workflows in order to design the ideal experience
• Develop go-to-market strategies to drive awareness, education and selling partner adoption
• Establish metrics and key indicators that provide product insights based on performance, historical data and post-mortem analysis
• Identify new strategic product opportunities that will help us stay fresh and deliver on those opportunities
• Embody a “can do” and growth mindset, from experimentation and tinkering to constantly pushing your data/information analysis ability to better identify key drivers and understanding of what's going on

Requirements / Superpowers:

• 5-7 years of experience with minimum 2 years a product management, preferably some of it in last-mile logistics, or E-commerce
• Proven ability to influence others among a diverse group of leaders, fostering collaboration, and building a culture of excellence]
• Ability to drive metrics and key results to ensure continuous improvement 
• Experience managing multiple projects at once and prioritizing simultaneously
• Experience interpreting data and making recommendations
• Excellent and effective communication skills - whether it’s emails, summaries or decks - that are concise, inspiring, kind, articulate and unambiguous
• Experience working in a high-growth environment, preferably at a tech startup
• You are comfortable with ambiguity and highly entrepreneurial 
• Experience with last-mile food, grocery delivery will make you stand out among applicants
• You have a bias towards execution, a desire to execute, learn and iterate

What we offer:

• Competitive compensation package (including equity component)
• Medical and dental insurance
• A steep learning curve from day zero
• This is a ground floor opportunity. You will be shaping the growth of a business from the beginning. This also means the opportunities for you are limitless
• You will get to build something you are proud of, alongside a set of colleagues who are passionate, committed and are driven by a shared vision
• A transparent company culture with flat hierarchies, an environment to openly, frequently and respectfully challenge each other
• And, tons of great food!!

We are an equal opportunity employer, which means we do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. 

We embrace and celebrate diversity. We believe diversity makes us stronger and are committed to creating an inclusive environment for all employees.

• Drive the execution of all product lifecycle processes for Operational Automations and efficiencies, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
• Improve Tracking Experience and manage 3PL Logistic Integrations
• Assess current competitor offerings, seeking opportunities for differentiation
• Analyze consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective
• Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI
• Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
• Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization
• Implement, and maintain production timelines across multiple departments
• Appraise new product ideas and strategize appropriate to-market plans
• Drive RTO Reduction rates

• Engineering or an MBA graduate from a reputed university
• 4+ years of product management experience, preferably with consumer and/or b2b startups that have attained scale
• Experience identifying business opportunities, building a product strategy, and influencing deliver against a multi-year roadmap
• Understands core technologies utilised in their product domain and is fluent in pros and cons of technical alternatives
• Good understanding of acquisition and retention funnels
• Demonstrated ability to achieve goals in a fast paced and an unstructured environment. Thrives in ambiguity and rapidly changing environment
• Hands-on experience of both qualitative and quantitative research methods such as AB testing, data analytics, and user research
• Robust understanding of complex and scalable technical architecture for web and mobile applications
• Problem solver with strong analytical skills and comfort with data
• Excellent verbal and written communication skills