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About the Company

iTech India is a premier digital transformation services organization established in 2003. With over 21 years of operations, we have achieved significant milestones by serving a diverse range of domestic and international clients. Our team of over 400 employees operates from multiple locations. Our mission is to drive the success of our clients by delivering innovative solutions and exceptional service. We specialize in providing end-to-end digital transformation services that enable businesses to leverage cutting-edge technologies and optimize their operations. Our expertise spans across various domains, including software development, IT consulting, data analytics, and more. Join us at iTech India, where we are committed to making a difference through technology and innovation.

About the Role:

We are looking for ambitious sales professionals to join our team. The Inside sales executive is responsible for bringing clients onboard in the US Market. They will be creating visibility through high volume of Lead Generation, cold calling, targeted email campaigns and networking.

Key Responsibilities:

• Understand offerings clearly to effectively communicate with prospects and result oriented and aggressive.
• Know and understand the assigned territory.
• Validate and Manage assigned Target Accounts on CRM.
• Effective Prospecting (via cold calling, inbound calls, emailing, and networking).
• Tailor pitch according to account/contact profile and effectively engage a prospect (at various stages of sales cycle cold call/follow-up).
• Good Knowledge of tools like LinkedIn Sales Navigator, ZoomInfo & other tools.
• Qualify by BANT (Budget Authority Need & Time).
• Present value prop over telecon and web sessions to Leaders as per the account profiling.
• Engage the Sales team / Support Team as and when needed.
• Working with internal teams to get SOW/Proposals in line with client discussions Negotiation/Closure.
• Work closely with Sales Manager and support in engaging with Key Accounts by qualifying prospects and drive new opportunities.
• Strives to meet or exceed Lead targets on a daily, weekly, monthly, and quarterly basis.

Key Requirements and Skills

• A bachelor’s degree in Sales and Marketing or an MBA with Sales and Marketing Specialization.
• 2 - 5 years’ experience in IT Services Sales for International markets.
• Excellent communication skills (especially engaging customers over the phone and email).
• Organized, disciplined, and a Hunter by choice.
• Key Skills: Business Development, Inside Sales, International Sales, and Sales

Role Overview:

We are looking for a skilled Golang Developer with 3.5+ years of experience in building scalable backend services and deploying cloud-native applications using AWS. This is a key position that requires a deep understanding of Golang and cloud infrastructure to help us build robust solutions for global clients.

Key Responsibilities:

• Design and develop backend services, APIs, and microservices using Golang.
• Build and deploy cloud-native applications on AWS using services like Lambda, EC2, S3, RDS, and more.
• Optimize application performance, scalability, and reliability.
• Collaborate closely with frontend, DevOps, and product teams.
• Write clean, maintainable code and participate in code reviews.
• Implement best practices in security, performance, and cloud architecture.
• Contribute to CI/CD pipelines and automated deployment processes.
• Debug and resolve technical issues across the stack.

Required Skills & Qualifications:

• 3.5+ years of hands-on experience with Golang development.
• Strong experience with AWS services such as EC2, Lambda, S3, RDS, DynamoDB, CloudWatch, etc.
• Proficient in developing and consuming RESTful APIs.
• Familiar with Docker, Kubernetes or AWS ECS for container orchestration.
• Experience with Infrastructure as Code (Terraform, CloudFormation) is a plus.
• Good understanding of microservices architecture and distributed systems.
• Experience with monitoring tools like Prometheus, Grafana, or ELK Stack.
• Familiarity with Git, CI/CD pipelines, and agile workflows.
• Strong problem-solving, debugging, and communication skills.

Nice to Have:

• Experience with serverless applications and architecture (AWS Lambda, API Gateway, etc.)
• Exposure to NoSQL databases like DynamoDB or MongoDB.
• Contributions to open-source Golang projects or an active GitHub portfolio.

Must-Have Skills:

• Hands-on experience with airgap Kubernetes clusters, ideally in regulated industries (finance, healthcare, etc.).
• Strong expertise in CI/CD pipelines, programmable infrastructure, and automation.
• Proficiency in Linux troubleshooting, observability (Prometheus, Grafana, ELK), and multi-region disaster recovery.
• Security & compliance knowledge for regulated industries.
• Preferred: Experience with GKE, RKE, Rook-Ceph and certifications like CKA, CKAD.

Who You Are

• A Kubernetes expert who thrives on scalability, automation, and security.
• Passionate about optimizing infrastructure, CI/CD, and high-availability systems.
• Comfortable troubleshooting Linux, improving observability, and ensuring disaster recovery readiness.
• A problem solver who simplifies complexity and drives cloud-native adoption.

What You’ll Do

• Architect & automate Kubernetes solutions for airgap and multi-region clusters.
• Optimize CI/CD pipelines & cloud-native deployments.
• Work with open-source projects, selecting the right tools for the job.
• Educate & guide teams on modern cloud-native infrastructure best practices.
• Solve real-world scaling, security, and infrastructure automation challenges.

Why Join Us?

• Work on high-impact Kubernetes projects in regulated industries.
• Solve real-world automation & infrastructure challenges with cutting-edge tools.
• Grow in a team that values learning, open-source contributions, and innovation.

Job Title: iOS Developer

Experience: 1–4 Years

Location: Indore (On-site)

Employment Type: Full-time

Requirements:

• 1 to 4 years of experience in iOS app development
• Strong knowledge of Swift, SwiftUI, and UIKit
• Experience working with RESTful APIs and third-party libraries
• Familiarity with Apple’s design principles and interface guidelines

Key Responsibilities:

• Design, develop, and maintain iOS applications using Swift and SwiftUI
• Collaborate with cross-functional teams to define, design, and ship new features
• Ensure the performance, quality, and responsiveness of applications

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

Hiring for Java Developer Freshers to Experienced with probation training come full time employment.

• Communicating with customers, making outbound calls to potential customers and following up on leads.
• Understanding customers' needs and identifying sales opportunities.
• Answering potential customers' questions and sending additional information per email.
• Keeping up with product and service information and updates.
• Creating and maintaining a database of current and potential customers.
• Explaining and demonstrating features of products and services.
• Staying informed about competing products and services.
• Upselling products and services.
• Researching and qualifying new leads.
• Closing sales and achieving sales targets.

1. Work across the entire landscape that spans network, compute, storage, databases, applications, and business domain
2. Use the Big Data and AI-driven features of vuSmartMaps to provide solutions that will enable customers to improve the end-user experience for their applications
3. Create detailed designs, solutions and validate with internal engineering and customer teams, and establish a good network of relationships with customers and experts
4. Understand the application architecture and transaction-level workflow to identify touchpoints and metrics to be monitored and analyzed
5. Analytics and analysis of data and provide insights and recommendations
6. Constantly stay ahead in communicating with customers. Manage planning and execution of platform implementation at customer sites.
7. Work with the product team in developing new features, identifying solution gaps, etc.​
8. Interest and aptitude in learning new technologies - Big Data, no SQL databases, Elastic Search, Mongo DB, DevOps.​

1. At least 2+ years of experience in IT Infrastructure Management
2. Experience in working with large-scale IT infra, including applications, databases, and networks.​
3. Experience in working with monitoring tools, automation tools
4. Hands-on experience in Linux and scripting.
5. Knowledge/Experience in the following technologies will be an added plus:​ ​ElasticSearch, Kafka, Docker Containers, MongoDB, Big Data, SQL databases, ELK stack, REST APIs, web services, and JMX.

Job involves
Client Coordinator: Onboarding and manage brands, insurance and ecommerce companies requiring aftersales waranty support services. 

Partner Coordinator: Onbaording and manage service partners. Assign tasks/ claims and get them executed through partner network.

• 4-7 years of Industry experience in IT or consulting organizations
• 3+ years of experience defining and delivering Informatica Cloud Data Integration & Application Integration enterprise applications in lead developer role
• Must have working knowledge on integrating with Salesforce, Oracle DB, JIRA Cloud  
• Must have working scripting knowledge (windows or Nodejs) 

Soft Skills 

• Superb interpersonal skills, both written and verbal, in order to effectively develop materials that are appropriate for variety of audience in business & technical teams
• Strong presentation skills, successfully present and defend point of view to Business & IT audiences
• Excellent analysis skills and ability to rapidly learn and take advantage of new concepts, business models, and technologies

Team Lead – Operations

·       Must have work experience in a BPO of 1 year as a Team Lead

·       Should be fluent in English and Hindi (able to clear Versant 4)

·       Open to rotational shifts and week off  (24/7 process)

·       6 day working

·       Experience in Inbound calling

·       Managing a team of at least 15 callers

·       Must have qualities of a good leader