11+ Online advertising Jobs in Hyderabad | Online advertising Job openings in Hyderabad

We're seeking a full-time, in-house employee to write Search Engine Optimized Website Content and social media. The ideal candidate must be able to write according to the language of different industries our company handles. Knowledge of writing articles, blog posts, press releases, website content pertaining to digital media.

Job Description

We are seeking a detail-oriented and customer-focused Product Support Executive to join our team in Hyderabad. This role involves supporting global customers during pilot, implementation, and post-go-live phases by ensuring smooth product adoption and issue resolution. You will work cross-functionally with internal teams to address client queries, provide timely support, and help maintain a positive customer experience. This is a critical role for individuals who thrive in dynamic environments and are open to working rotational shifts. 

Key Responsibilities 

Customer Engagement & Support 

• Provide first-level support to customers during onboarding, implementation, and post-implementation stages. 
• Respond to and resolve customer queries through email, chat, and calls with a consultative and solution-oriented approach. 

Product Understanding & Troubleshooting 

• Maintain a thorough understanding of SmartWinnr’s features, updates, and functionality. 
• Identify and troubleshoot product issues, escalating to the appropriate internal teams when required. 

Documentation & Process Adherence 

• Maintain detailed records of customer interactions and resolutions using internal tools. 
• Follow defined processes for issue tracking, escalation, and communication.  

Internal Collaboration 

• Work closely with the product and engineering teams to relay feedback and recurring issues. 
• Coordinate with the Customer Success team for smooth handovers and ongoing account support. 

Requirements 

Education 

• Bachelor’s degree in B.Tech, BCA, B.SC or a related field. 

Professional Experience 

• 1–3 years of experience in a customer or product support role, preferably in a SaaS or tech environment. 
• Experience working in with global clients is an added advantage 
• Experience & comfortable working in night shifts. 

Skills & Tools 

• Strong written and verbal communication skills in English. 
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace tools. 
• Ability to learn and work with web-based platforms and support tools. 

Personal Attributes 

• Self-motivated with a high sense of ownership and accountability. 
• Strong analytical and problem-solving abilities. 
• Flexible and willing to work rotational and night shifts as required. 

What We Offer 

• Competitive compensation and benefits package. 
• Opportunity to work with a global SaaS platform impacting enterprise sales teams. 
• A collaborative and fast-paced environment with room for learning and growth. 
• Cross-functional exposure across product, engineering, and customer success teams. 

Job Description:

Must-Have (Unity):

• Strong understanding of Unity3D (Version >= 2019).
• Strong understanding of Unity’s Nested Prefabs.
• Strong understanding of Unity’s Classic InputManager & New InputSystem.
• Strong understanding of Joystick/Controller/Keyboard input mapping using Unity’s Classic InputManager & New InputSystem.
• Strong understanding of UI navigation using Joystick/Controller/Keyboard input.
• Strong understanding of UnityWebRequest and Rest APIs uses in Unity.
• Strong understanding of Save/Load data in JSON notation.
• Strong understanding of debugging Console/Standalone/Mobile applications.
• Good understanding of libraries and plugins like JsonUtility, NewtonSoft, DoTween and TextMeshPro.
• Good understanding of responsive UI implementation in Unity.
• Good understanding of streaming assets in Unity.
• Basic understanding of Unity Editor scripting.
• Basic understanding of Unity’s custom builds pipeline for Console/Standalone/Mobile applications.
• Basic understanding of CI/CD using Jenkins for Unity projects.

Must-Have (Others):

• Good understanding of JSON and XML notations.
• Good understanding of DLL (Dynamic Link Library) creation using Visual Studio.
• Good understanding of project management software like JIRA and YouTrack.
• Good understanding of using GitHub/GitLab platforms.
• Basic understanding of versioning systems like git.
• Basic understanding of Linux and Bash Commands.

Good To Have:

• Basic understanding of Consoles (Xbox, PlayStation, Nintendo) and Controllers (Wired, Wireless).
• Basic understanding of using Chromium based Browsers/WebViews in Standalone Unity applications.
• Basic understanding of Shaders especially Blur Shader.
• Basic understanding of UPnP, SSDP, and JsonRpc based communication protocols.
• Basic understanding of SCRAM based authentication mechanism.
• Basic understanding of libraries like StreamJsonRpc, StreamRpc, RSSDP, ZFBrowser/Embedded Browser.
• Basic understanding of TCP/IP Protocols and Network Streams in C#.
• Basic understanding of Reflection in C#.

Skills:

• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
• Kotlin, Java
• Important libraries include Dagger, RxJava, Realm
• MVVM Clean Architecture
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Strong knowledge of Android UI design principles, patterns, and best practices
• Experience with offline storage, threading, and performance tuning
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Ability to understand business requirements and translate them into technical requirements
• Familiarity with cloud message APIs and push notifications
• A knack for benchmarking and optimization
• Understanding of Google’s Android design principles and interface guidelines
• Proficient understanding of code versioning tools, such as Git

We are hiring a Technical Business Analyst who wants to advance their knowledge and experience in Privacy & Security. The ideal candidate will have interest and experience in data privacy and application & data security. We will be providing training resources to ramp up on privacy & security, but candidates with technical background, and interest in privacy & security are preferred.

As the successful candidate, you will be required to: 

• Gathering and documenting needs and use of data from internal and external stakeholders, including privacy requirements based on laws & regulations, document security best practices and requirements.
• Research, analyze, and document business requirements. Prepare high quality analysis such as summarizing security best practices, privacy laws, business requirements specifications, functional and technical specifications, traceability matrices, etc.
• Create user stories based on functional requirements gathered from business teams.
• Work with developers and support teams to resolve defects and environment issues
• Creating data and process workflows.
• Good communication and problem-solving skills.
• Engage and work closely with development team and stakeholders, including attending scrum meetings.

To be eligible for this role, you should possess the following: 

• Bachelor’s or Engineering Degree in Computer Science or a related field.
• 4+ years of relevant experience as a Business Analyst.
• 2+ years of experience using JIRA and Confluence.
• Should have good communication and presentation skills with the ability to adapt to a range of audiences
• Must be self-driven, self-motivated with good soft skills.
• Must have good software engineering skills, thorough knowledge of SDLC, STLC.
• Excellent organizational and time management skills
• Quick learner and attention to detail
• Portray strong analytical and problem-solving skills and the ability to work within a collaborative team environment; Ability to multi-task and manage multiple projects
• Open for new challenges and learning and flexible to work and support the team as per the business need
• Understand and analyze Business, Functional, and technical requirements of the project
• Knowledge in using any of the bug tracking tool like Bugzilla/Jira

What you bring to the table

• Education: Bachelor's degree in IT, computer science or related
• Experience: 5-9 years of relevant experience for SSE role
• Exposure to microservices, API management tools like Swagger
• Must have experience in working on Agile Scrum teams in the past and exposure to any of the Agile project management tools like Jira, Mingle, RTC, TFS etc.
• Proficient in application log analysis.
• Experience Java/JEE Development - especially EJB 2.1 / 3.0, JDBC
• Experience with application servers such as JBoss AS or IBM WAS is an advantage
• Experience in SQL programing using PostgreSQL / MySQL /Maria DB and JPA (Annotation Based)
• Knowledge of build tools such as Maven or Gradle and of continuous integration tools such as Jenkins, Nexus
• Basic knowledge of web services (SOAP or REST) and web technologies (HTML, CSS, JS)
• Basic knowledge of containers like Dockers, basic knowledge of cloud infrastructure
• Ability to interact and coordinate with employees at different levels, different groups, and different geographical locations within the company
• Ability to support multiple existing applications as well as work on building new ones
• Ability to provide accurate project estimates and make recommendations on specific technologies to use based on business requirements
• Good verbal and written Communication.
• Readiness for short term Domestic and International Travels

Preferred

• Industry knowledge with respect to payments systems and processing in the Debit/Credit and Account based payments (EFT Switching) from different channels like POS, ATM or ecommerce, Card Management System and Real Time Payment Systems.
• Exposure to the Interchange Interfaces like Visa Net, MasterCard, BankNet
• Exposure to Interchange Simulators and Mandates Management.