Lead Generation Executive

We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.

Work Mode

• Work at the office - Bangalore Location

• 6 days/week

• Rotational shifts between 7:00 AM – 10:00 PM

Job Description: 

Key Responsibilities

• Lead, mentor, and manage a team of senior and junior customer support associates

• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures

• Handle escalations with a customer-first mindset and ensure resolution end-to-end

• Maintain high standards of customer communication (clarity, empathy, accuracy)

• Plan and manage rosters, shift coverage, and hybrid team coordination

• Track productivity, adherence, attendance, and overall team performance

• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets

• Identify recurring issues and drive process improvements to reduce repeat tickets

Key Result Areas

• SLA adherence: Consistent response and resolution performance

• Ticket closure & backlog: High closure rate and reduced aging/pending tickets

• Customer experience: Improved CSAT and reduced repeat contacts/escalations

• Escalation handling: Faster resolution and better ownership on critical cases

• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps

• Team performance: Regular coaching and measurable improvement in productivity/quality

• Stakeholder coordination: Faster dependency closure and better cross-team collaboration

Mandate Skills :

• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)

• Strong people management skills (handling senior + junior associates)

• Excellent written and verbal communication with a customer-first mindset

• Proactive ownership, strong time management, and ability to multitask

• Comfortable with rotational shifts, rosters, and hybrid team management

• Strong stakeholder management and ability to drive closure across teams

• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus

Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 200+ employees & helping 1000+ Customers across 75+ Countries. We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 32 Million USD in funding including our latest Series B round

The Role

As a Senior Full Stack Engineer at Sprinto, you will play a pivotal role in our dynamic and collaborative team. You are not just a coder; you are a problem solver and a versatile programmer who thrives in a cross-functional environment. The role requires hands-on experience and a willingness to contribute across various aspects of the development process.

Responsibilities

• Utilize your extensive programming experience, with a minimum of four years in a professional setting, preferably within a small team.
• Demonstrate flexibility by not adhering strictly to a specific programming language, editor, or libraries. Embrace a holistic approach to software development by seamlessly transitioning between frontend, backend, and infrastructure tasks.
• Be the go-to person for technical guidance and architectural decisions within the team. Assume a leadership role when systems face challenges and contribute to effective problem resolution.
• Apply a discerning eye to identify and address premature over-engineering, ensuring projects progress efficiently. Recognize the long-term consequences of programming choices and navigate trade-offs to optimize solutions.
• Understand that code serves the business/customer problem it aims to solve. Thrive in making informed trade-offs that efficiently address these problems.

Requirements

• A minimum of five years of professional programming experience, preferably within a small team environment.
• Ability to work across boundaries, be it frontend, backend, or infrastructure. Avoid pigeon-holing and embrace a holistic approach to software engineering.
• Recognition by peers for technical expertise and leadership in making architectural decisions. Being the go-to person in challenging situations within your current team.
• Ability to identify premature over-engineering and foresee long-term consequences of programming choices. Make informed decisions to optimize project timelines and outcomes.
• Understanding that code is a tool in the service of solving business/customer problems. A willingness to make trade-offs that efficiently address these issues.
• While not mandatory, familiarity with our tech stack (nodejs, nextjs, react, relay, apollo-graphql, postgres, heroku) is a bonus. Share your insights on the pros and cons of our tech stack in your application.

Benefits

• Remote First Policy
• 5 Days Working With FLEXI Hours
• Group Medical Insurance (Parents, Spouse, Children)
• Group Accident Cover
• Company Sponsored Device
• Education Reimbursement Policy

Position Title: Senior Software Developer

Freestone Infotech is a global IT solutions company providing innovative best-in-class turnkey solutions toenterprises worldwide. http://freestoneinfotech.com/

Experience: 5+ yrs

Core Experience:

• Experience in Core Java, J2EE, Spring/Spring Boot, Hibernate, Spring REST, Linux, JUnit, Maven, Design Patterns.

• Sound knowledge of RDBMS like MySQL/Postgres, including schema design.

• Proficient in general programming, logic, problem solving, data structures & algorithms

• Exposure to Linux environment.

Secondary Skills:

• Agile / Scrum Development Experience preferred.

• Comfortable working with a microservices architecture and familiarly with NoSql solutions.

• Experience in Test Driven Development. • Good analytical, grasping and problem-solving skills.

• Excellent written and verbal communication skills.

• Hands-on skills in configuration of popular build tools, like Maven and Gradle

• Good knowledge of testing frameworks such as JUnit.

• Good knowledge of coding standards, source code organization and packaging/deploying.

• Good knowledge of current and emerging technologies and trends.

Job Responsibilities:

• Design, Development and Delivery of Java based enterprise-grade applications.

• Ensure best practices, quality and consistency within various design and development phases.

• Develop, test, implement and maintain application software working with established processes.

Education and Experience: • Bachelor’s / master’s degree in computer science or information technology or related field.

JOB DESCRIPTION

React Native Developer

It is a platform for creators, influencers and celebrities to grow, manage and monetise their community. It is aimed at both established and aspiring online creators who want to pursue their passion. Our vision is to enable anyone and everyone to make a successful living doing what they enjoy.

• Roles & Responsibilities:-

• Architect, build and maintain excellent React Native applications with clean code.
• Implement pixel perfect UI's that match designs.
• Implement clean, modern, smooth animations and transitions that provide an excellent user experience.
• Integrate third-party API's.
• Write unit and integration tests.
• Release applications to IOS and Google Play stores.
• Work with native modules when required.
• Work as part of a small team, which will include other React Native developers, a project manager, QA professional, and a designer.
• Complete two week sprints and participate in sprint retrospectives and daily standups.
• Assist with building estimates.
• Interface with clients via Slack, Zoom, and email.
• Track your time throughout the day using Toggle.
• Work with modern tools including Jira, Slack, GitHub, Google Docs, etc.
• Be part of a community of React Native developers who share knowledge and help each other as problems arise.

• Required Candidate profile:-

• 2+ years of professional experience working with React Native.
• 4+ years of professional software development experience.
• Experience working with Swift, Java required.
• Meaningful experience working on large, complex systems.
• Ability to take extreme ownership over your work. Every day is a challenge to ensure you are performing to the expectations you and your team have agreed upon, both in regards to estimates and to the general process.
• An understanding of React Native best practices and a commitment to following them.
• Ability to work through new and difficult React Native issues and contribute to libraries as needed.
• Ability to create and maintain continuous integration and delivery of React Native applications.
• A positive mindset and can-do attitude.
• Forensic attention to detail.
• You work well within a team environment and enjoy working in the office with your colleagues.
  
  

We're in urgent need of a good ReactJS developer For our client

having 3-5 years of experience in ReactJS.

Responsibilities

• Developing new user-facing features using React.js
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers

Required skills:

• Hands on experience using Material-UI, developing custom components on top of in-build Mui components.
• Graphql(Apollo) experience is preferred
• We use React hooks everywhere so you should be well-versed with that.
• Experience developing using Storybook is preferred.
• • Experience working with TypeScript is MUST
  • Experience writing test cases using React testing library is a MUST

• Ensure alignment with business requirements.
  
• Perform system configuration, Unit Testing, Data loading and user training.
  
• Work with Project Manager and Solution teams to achieve on time on budget projects.
  
• Ability to run HR (Employee Central Payroll/SAP HCM Payroll) business requirement workshop.

• 8+ years in a ECP/SAP HCM Payroll Functional Consulting role
• Completed at-least 6 End to End ECP/ SAP HCM Payroll imfunctional consultant (Payroll implementation is a must)
  
• Ability to maintain accurate client communication.
  
• Self-driven, motivated and results oriented.
  
• Strong listening skills and solution orientated approach.
  

• Work directly with the other Software/Firmware Engineers and Electrical/RF/Systems Test Engineers to write needed software
• Design and implement software platform for firmware on embedded CPUs with multiple OS such as Windows, Linux, FreeRTOS, TI-RTOS and embedded Linux
• Use compliers, debuggers revision control and automated build systems.
• Design/develop components of software platform for use by other developers to extend its capabilities and build custom applications/behavior on top
• Develop build methodologies, debugging tools/utilities
• Develop and release Software using Agile methodology
• Write unit tests and support continuous integration and automated test methodology
• Brainstorm for new ideas and ways to improvement product and processes
• Consult with peers for feedback during debug/testing stages
• Document and maintain design processes

About https://validateme.online/">ValidateMe Online:

The ValidateMe Online platform enables the users to securely store and share their employment, educational and personal documents. ValidateMe uses blockchain technology to maintain the privacy of the documents and ensures that only the owners have the authority to view or share the documents. It acts as a common platform for users and organizations, educational institutes and universities to complete the background process seamlessly and quickly.

What You Will Do

• Lead the delivery of high quality, innovative, flexible, and scalable technical solutions that meet business requirements
• Perform hands-on development and provide thoughtful code reviews
• Mentor and lead development team members to continuously improve quality and productivity to achieve business results
• Design, develop, test and support applications and services using React, NodeJS, mongoDB, blockchain and others.
• Engage in requirements analysis and product engineering discussions, leading to delivery of high-quality user stories and acceptance criteria.
• Conduct Proof of Concepts for testing business ideas.
• Recommend ways to improve reliability, maintenance, efficiency, and quality.
• Follow SCRUM Agile Development methodology
  
  

What You Will Need

• 6+ years of relevant experience
• Advanced knowledge of software development methodology, techniques & standards.
• Strong understanding of software design concepts, patterns, tools and best practices.
• Must have full stack experience using NodeJS, React and NoSQL Databases.
• Must have worked on at least one cloud platform.
• Should have built and used a REST API.
• Experience with mongoDB is a plus.
• Experience with blockchain technology is a plus.
• Background building container using docker and deploying using Kubernetes is a plus.
  
  

Who You Are?

• One with excellent communication and prioritization skills.
• Owns success – Takes responsibility for the successful delivery of the solutions.
• Strong desire to improve upon one’s skills in software development, frameworks and technologies

What We Offer

• Limitless growth and learning opportunities.
• A collaborative and positive culture — Your team will be as smart and driven as you.
• Outstanding compensation, including attractive Employee Stock Options.
• A chance to make an impact — Your work will contribute directly to our strategy.